Emergency services transformation starts here

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Emergency services transformation starts here"

Transcription

1 Emergency services transformation starts here

2 Public Sector Experts Over a million public sector users trust Unify With change sweeping across the public sector, no one is better placed to support your cost saving and service delivery objectives. We re founder members of the Public Services Network (PSN), and already deliver communications solutions to over 650 public sector organisations across the UK. Transformation on your terms Your end goal is service transformation We know that, so we work back. Our Success Workshops analyse your entire ICT estate; our consultants working with you to redesign your operations to maximise efficiency and cost savings and to define which solution, and framework, is right for you. Each program is aligned to your transformation timetable moving at your pace, and always within your budgets. Procurement made easy Always the most appropriate framework We ve invested over 80 million in PSN hosted platforms, accreditation, resources and product development. We were in at the beginning and we re continuing to shape the direction of the PSN to deliver maximum advantage for clients. But PSN isn t the only route to success. G-Cloud offers smaller departments the opportunity to buy and rapidly upscale services in response to citizen demand. We recognise its importance, which is why all our PSN-compliant services are also available through G-Cloud. If you need fully managed, pay-as-you-go flexibility, it s the easiest way to buy from Unify.

3 A unifying experience Our name reflects what we do By bringing together your networks, applications and devices into a single platform, we re weaving communications seamlessly into the way your organisation operates. And everything s built around the user so forget layers of incompatible technologies and frustrating user experiences. We re open, our solutions easily integrate into your multivendor environment and are simple to use. You get a more manageable ICT environment, falling costs and a more productive workforce. A transformational proposition Solutions tailored to you From highly robust, secure enterprise voice and data networks, a mobility portfolio that drives changes in working practices and dramatic cost savings, to multichannel contact centres that improve citizen engagement. We offer public sector organisations a complete unified communications and collaboration portfolio.

4 Unify Public Sector Portfolio Voice solutions: secure and scalable communications with our comprehensive suite of software-based UC platforms for any IT, voice and application environment. UC Applications: easy-to-use, award-winning unified communications applications including mobility, web collaboration and video conferencing help make everyone more productive. Contact Centre: balance service, support and budgets, our multi-channel contact centre systems route, track and help resolve citizen contacts - however they reach you. Industry specific applications: from alarm response and emergency dispatch through to a broad range of healthcare specific communications applications and services Professional Services: Move easily from system assessment to design, and from implementation to integration and customisation, with our global services team. Managed Services: whether you need complete outsourcing or individually managed services, we ll create a solution to suit your needs. Maintenance and Support: support is rolled into your pay as you go costs so worry free maintenance and future upgrades are taken care of. Security: know that your organisation, mobile workforce and citizen data are protected with accredited security solutions.

5 Consolidation is the name of the game in today s under pressure emergency service sector. Government public sector reforms are driving down budgets and demanding performance and productivity increases across the board. Emergency services are not immune, and are responding by rationalising their regional response centres to create centralised command and control centres. Helping to support this change, Unify is working with Police, Fire and Ambulance services across the country to deploy the very latest emergency service communications. From sector-specific dispatch and contact centre solutions, to highly robust voice and data networks, we re stripping out cost, and giving agents the tools they need to assure an instant response, every time, in any emergency scenario. For more on our Blue Light solutions, visit unify.com/uk/bluelight

6 About Unify Unify is one of the world s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Copyright Unify GmbH & Co. KG, 2014 Hofmannstr. 51, D Munich, Germany All rights reserved. Reference No.: A31002-P3010-D The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

Enterprise Licensing Agreement

Enterprise Licensing Agreement Enterprise Licensing Agreement Here at Unify we believe that selecting and purchasing the right communications solution for your business should be simple. So we ve created the Unify Enterprise Licensing

More information

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice Your Voice is Critical OpenScape Enterprise voice solutions gives power to voice High quality reliable voice is business critical Conversations involve real-time engagement across multiple communication

More information

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice

Your Voice is Critical. OpenScape Enterprise voice solutions gives power to voice Your Voice is Critical OpenScape Enterprise voice solutions gives power to voice High quality reliable voice is business critical Conversations involve real-time engagement across multiple communication

More information

OpenScape Business V1 OpenScape Office V3

OpenScape Business V1 OpenScape Office V3 OpenScape Business V1 OpenScape Office V3 How To Desktop Dialing Version 1.3 Table of Contents 1. Preface 3 2. UC Suite 3 2.1. Desktop Dialing 4 2.1.1. Dependencies 4 2.2. Clipboard Dialing 4 2.2.1. Dependencies

More information

OpenScape Enterprise Express

OpenScape Enterprise Express OpenScape Enterprise Express Unified business for mid-sized companies. OpenScape Enterprise Express for mid-sized companies Now, mid-sized companies can move faster than ever to gain the competitive advantage

More information

Facts. 2014 2. Edition

Facts. 2014 2. Edition Facts 2014 2. Edition Business relationships start with a conversation. And we re changing the conversation. 2 3 Dean Douglas CEO Looking forward Welcome to a unified world. On October 15, 2013, we became

More information

Time critical responses right here

Time critical responses right here Time critical responses right here Public safety, emergency medical services, utilities and air traffic control. Your dispatchers are being asked to make instant decisions every minute of the day. Nowhere

More information

Mobility for Healthcare

Mobility for Healthcare Mobility for Healthcare Fully connected to patient records and emergency protocols at the point of care, today s healthcare professionals are more informed, more responsive and more collaborative than

More information

Results from Enterprise Connect 2013. Business starts with a conversation, and we re changing the conversation.

Results from Enterprise Connect 2013. Business starts with a conversation, and we re changing the conversation. Results from Enterprise Connect 2013 Business starts with a conversation, and we re changing the conversation. RFP: UC Without Buying a New PBX Siemens Enterprise Communications (now Unify) and OpenScape

More information

OpenScape Web Collaboration

OpenScape Web Collaboration OpenScape Web Collaboration The quickest and easiest way to collaborate, share and support online Performance-boosting collaboration and secure support from anywhere Issues raised, ideas shared and decisions

More information

OpenScape Web Collaboration

OpenScape Web Collaboration OpenScape Web Collaboration The quickest and easiest way to collaborate, share and support online Performance-boosting collaboration and secure support from anywhere Issues raised, ideas shared and decisions

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information

Hospitals without walls. Care without boundaries?

Hospitals without walls. Care without boundaries? Hospitals without walls. Care without boundaries? Patient safety. Audit trails. Clinical governance. Efficiency. Cost reduction and collaboration. In partnership, Hospedia empowers Unify OpenScape through

More information

OpenScape Contact Center Agile & Enterprise. Customer Service Made Simple.

OpenScape Contact Center Agile & Enterprise. Customer Service Made Simple. OpenScape Contact Center Agile & Enterprise Customer Service Made Simple. Serving your Customers, Building your Business. It could be your greatest asset, or your biggest weakness. Is your contact center

More information

Business Value Assessment

Business Value Assessment Business Value Assessment Town of Enfield Moves to SIP-based Unified Communications Solution to Reduce Costs and Boost Service; Net benefits of $2.8M Projected Business Value Assessment conducted by HIGHLIGHTS

More information

Portfolio Journey OpenScape 4000

Portfolio Journey OpenScape 4000 Portfolio Journey OpenScape 4000 You ve seen all the changes in communications over the last decade. One solution is there every step of the way, adapting, changing, and evolving. Making sure your business

More information

Welcome to the era of the anywhere worker

Welcome to the era of the anywhere worker Welcome to the era of the anywhere worker Today s anywhere worker is more responsive, more productive and more mobile than ever before. Don t just add mobile. Be mobile. Real-time conversations are happening

More information

OpenScape Business V2

OpenScape Business V2 OpenScape Business V2 How To: SIP trunk Configuration for CLIP no Screening Version 1.0 Definitions HowTo An OpenScape Business HowTo describes the configuration of an OpenScape Business feature within

More information

Accelerate with OpenScape Office

Accelerate with OpenScape Office Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done

More information

OpenScape Business V2

OpenScape Business V2 OpenScape Business V2 Tutorial VoIP Interfaces Version 1.0 Definitions HowTo An OpenScape Business HowTo describes the configuration of an OpenScape Business feature within the OpenScape Business administration.

More information

Accelerate with OpenScape Office

Accelerate with OpenScape Office Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done

More information

OpenScape Video and Room Systems

OpenScape Video and Room Systems OpenScape Video and Room Systems White Paper By Patrick Kleiner and Ines Zengerle-Kremer Global Product Management OpenScape Video May 2012 OpenScape Video and Room Systems Executive summary Video is now

More information

BYOD: Bring Your Own Policy. Bring Your Own Device (BYOD) is already making a significant impact on the way the private sector works.

BYOD: Bring Your Own Policy. Bring Your Own Device (BYOD) is already making a significant impact on the way the private sector works. BYOD: Bring Your Own Policy Bring Your Own Device (BYOD) is already making a significant impact on the way the private sector works. BYOD: Bring Your Own Policy Bring Your Own Device (BYOD) is already

More information

Success Story. Managed communication services bring Solvay 30% cost savings and greater freedoms for its workforce

Success Story. Managed communication services bring Solvay 30% cost savings and greater freedoms for its workforce Success Story Managed communication services bring Solvay 30% cost savings and greater freedoms for its workforce By committing to a managed services agreement with Unify chemical group Solvay has centralized

More information

OpenScape Business V1. Tutorial SIP Endpoint Configuration - OpenScape Desk Phone IP / OpenStage SIP Version 1.2

OpenScape Business V1. Tutorial SIP Endpoint Configuration - OpenScape Desk Phone IP / OpenStage SIP Version 1.2 OpenScape Business V1 Tutorial SIP Endpoint Configuration - OpenScape Desk Phone IP / OpenStage SIP Version 1.2 About Unify Unify is one of the world s leading communications software and services firms,

More information

Web RTC The Next Generation of Communications

Web RTC The Next Generation of Communications Web RTC The Next Generation of Communications A seismic shift is underway that has the potential to change the way communications infrastructures are developed across the public and private sector. Seen

More information

OpenScape UC Application

OpenScape UC Application OpenScape UC Application A better way to communicate How productive are your virtual teams? Today s reality - A mobile, global, distributed and virtual workforce. But face-to-face just isn t always possible.

More information

Survey Question Library

Survey Question Library Survey Question Library Use these questions to build or inspire your own surveys to better understand how your teams work, their views on technology, and the potential business value of solutions. Here

More information

A climate of collaboration

A climate of collaboration A climate of collaboration A new approach to energy and utility communications Everyday, across your business, relationships are being formed with customers, colleagues, regulators and shareholders. Each

More information

OpenScape Contact Center Campaign Director. Creating Profitable Customer Experiences

OpenScape Contact Center Campaign Director. Creating Profitable Customer Experiences OpenScape Contact Center Campaign Director Creating Profitable Customer Experiences From responsive to proactive customer care Customers are the core of your business. So why would you wait for them to

More information

OpenScape Health Station. Integrating care, improving patient outcomes

OpenScape Health Station. Integrating care, improving patient outcomes OpenScape Health Station Integrating care, improving patient outcomes Integrated at the point of care Streamlining clinical access, reducing costs and enhancing the patient experience. This is the power

More information

5 Minute Guide. OpenScape Secure Cloud in action. Identifying real-world return on investment, and investigating use cases

5 Minute Guide. OpenScape Secure Cloud in action. Identifying real-world return on investment, and investigating use cases 5 Minute Guide OpenScape Secure Cloud in action Identifying real-world return on investment, and investigating use cases Siemens Enterprise Communications 2011 Everywhere and now up there Siemens Enterprise

More information

OpenScape Business V1

OpenScape Business V1 OpenScape Business V1 Tutorial Support of SIP Endpoints connected via the internet Version 1.0.1 Definitions HowTo An OpenScape Business HowTo describes the configuration of an OpenScape Business feature

More information

OpenScape Web Collaboration

OpenScape Web Collaboration OpenScape Web Collaboration Your easiest path to unified communications Siemens Enterprise Communications www.siemens-enterprise.com OpenScape Web Collaboration Scalable, reliable, and highly secure web

More information

HiPath. World Class Converged Communications. Communication for the open minded. Siemens Enterprise Communications

HiPath. World Class Converged Communications. Communication for the open minded. Siemens Enterprise Communications HiPath 4000 World Class Converged Communications Communication for the open minded Siemens Enterprise Communications www.siemens-enterprise.com Communications Today Communications today can be a complex

More information

5 Minute Guide. What can OpenScape Secure Cloud do for me?

5 Minute Guide. What can OpenScape Secure Cloud do for me? 5 Minute Guide What can OpenScape Secure Cloud do for me? How to reduce costs and achieve competitive advantage through cutting edge unified communications without the infrastructure investment Siemens

More information

OpenScape UC Firewall and OpenScape Session Border Controller

OpenScape UC Firewall and OpenScape Session Border Controller UC Firewall and Session Border Controller Security within and beyond the boundaries Security within and beyond your network s boundaries Our connected world We are living and working in a new world that

More information

Communication Where It Matters

Communication Where It Matters Communication Where It Matters Enabling world-class healthcare Tony Rich, Programs and Segments Healthcare Meet Unify Premier provider of enterprise communications solutions and services #2 Global / #1

More information

Accelerate! Communication for the open minded. Siemens Enterprise Communications www.siemens-enterprise.com

Accelerate! Communication for the open minded. Siemens Enterprise Communications www.siemens-enterprise.com Accelerate! OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done and

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Local government Empowering people through technology Your drive to transform Your drive to transform Modernising local government services is high on everyone s agenda. Innovation

More information

Reducing your organisation s operational costs

Reducing your organisation s operational costs White paper Reducing your organisation s operational costs NEC Australia au.nec.com Managing the challenges of a multi-vendor environment Your business and your customers expect technology to deliver ever-increasing

More information

OpenScape Contact Center Agile & Enterprise

OpenScape Contact Center Agile & Enterprise OpenScape Contact Center Agile & Enterprise Customer Service Made Simple Siemens Enterprise Communications www.siemens-enterprise.com OpenScape Contact Center Agile & Enterprise Designed to improve first

More information

Technical Paper. Call Completion (CCBS/CCNR) On OpenStage@Asterisk. Issue 1.0

Technical Paper. Call Completion (CCBS/CCNR) On OpenStage@Asterisk. Issue 1.0 Technical Paper Call Completion (CCBS/CCNR) On OpenStage@Asterisk Issue 1.0 Siemens Enterprise Communications GmbH & Co KG Munich, 09/06/2010 Germany Siemens Enterprise Communications www.siemens-enterprise.com

More information

Smart Communications. Smarter Trading.

Smart Communications. Smarter Trading. Smart Communications. Smarter Trading. OpenScape Xpert from Unify is a virtualized, smart trading solution that combines voice, data, security, risk reduction and seamless communication with a robust,

More information

A New Way to Work in Higher Education. Transforming student, faculty and administrative engagement

A New Way to Work in Higher Education. Transforming student, faculty and administrative engagement A New Way to Work in Higher Education Transforming student, faculty and administrative engagement A new way to work for students, faculty and administrative staff More than a quarter of a billion students

More information

Cloud Computing - Benefits and Barriers for Retail Adoption

Cloud Computing - Benefits and Barriers for Retail Adoption Original Published Research from Cobweb Solutions - Europe s Leading Cloud Services Provider Cloud Computing - Benefits and Barriers for Retail Adoption 28022011 v1.5 written by Ed Dixon Director of Enterprise

More information

Delivering together. PSN: What BT brings to the table

Delivering together. PSN: What BT brings to the table Delivering together PSN: What BT brings to the table Supplier 2e2 UK Airwave Solutions Azzurri British Telecommunications plc Cable & Wireless Worldwide Capita Business Services Ltd Cassadian UK Computacenter

More information

PUBLIC SECTOR THE MODERN CONNECTED HEALTH SERVICE

PUBLIC SECTOR THE MODERN CONNECTED HEALTH SERVICE PUBLIC SECTOR THE MODERN CONNECTED HEALTH SERVICE How Skype for Business from Outsourcery will help deliver efficiency savings, improve clinical collaboration and support better patient outcomes IN OUR

More information

Information OpenScape UC Application OpenScape Personal Edition

Information OpenScape UC Application OpenScape Personal Edition Information OpenScape UC Application OpenScape Personal Edition Professional VoIP telephony and more With OpenScape Personal Edition, you can use your notebook/pc as a telephone and make it the center

More information

PSN: Enabling next generation shared services.

PSN: Enabling next generation shared services. PSN: Enabling next generation shared services. The need for change. As a public sector organisation, you face change on a scale rarely seen before. You re being asked to become more efficient, more focused

More information

OpenScape Business V2

OpenScape Business V2 OpenScape Business V2 Tutorial Support of SIP Endpoints connected via the internet Version 2.1 Definitions HowTo An OpenScape Business HowTo describes the configuration of an OpenScape Business feature

More information

Driving end user adoption of Unified Communications is key to working smarter not harder

Driving end user adoption of Unified Communications is key to working smarter not harder Driving end user adoption of Unified Communications is key to working smarter not harder Successfully deploying UC within an organization involves much more than a clean cutover, operative equipment or

More information

Overview. Unified Communications

Overview. Unified Communications OpenScape Mobile V7 OpenScape Mobile is the next-generation mobile client of Unify, for the latest mobile phones and tablets. It combines SIP-based VoIP, UC and video features into one single application.

More information

Creating positive patient outcomes

Creating positive patient outcomes Creating positive patient outcomes Instant response. Accurate diagnosis. Well-being and recovery. With positive outcomes your priority, OpenScape Health Connect brings together patients, clinicians and

More information

Packaged Unified Communications Solution. The all-in-one integrated collaboration solution that s simple, scalable and affordable.

Packaged Unified Communications Solution. The all-in-one integrated collaboration solution that s simple, scalable and affordable. Packaged Unified Communications Solution The all-in-one integrated collaboration solution that s simple, scalable and affordable. Collaboration is at the heart of your business operations. And today, an

More information

Increased Productivity

Increased Productivity OpenScape Mobile V7 OpenScape Mobile V7 is the next-generation mobile client of Unify for the latest mobile phones and tablets. It combines SIP-based VoIP, UC, and video features into one single application.

More information

Unify New Way to Work Index. The Habits of Successful Virtual Teams

Unify New Way to Work Index. The Habits of Successful Virtual Teams Unify New Way to Work Index The Habits of Successful Virtual Teams Survey Analysis In January 2014, Unify continued our quest to crack the code on virtual teams by studying the habits of teams of all sorts.

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is rapidly replacing ISDN

More information

White Paper. Automating the Virtual Data Center. Communication for the open minded. Mark Townsend, Director of Solutions Management

White Paper. Automating the Virtual Data Center. Communication for the open minded. Mark Townsend, Director of Solutions Management White Paper Automating the Virtual Data Center Mark Townsend, Director of Solutions Management Enterasys (a division of Siemens Enterprise Communications) Communication for the open minded Siemens Enterprise

More information

Unify Defines and Delivers a New Industry Category for the New Way to Work and Pro... Promises a Radical Shift in the Human Work Experience

Unify Defines and Delivers a New Industry Category for the New Way to Work and Pro... Promises a Radical Shift in the Human Work Experience Page 3 of 7 Consultants and Analysts Leadership Team Company Unify Defines and Delivers a New Industry Category for the New Way to Work and Promises a Radical Shift in the Human Work Experience Munich

More information

Information. OpenScape Web Collaboration

Information. OpenScape Web Collaboration Information OpenScape Web Collaboration OpenScape Web Collaboration is a scalable, secure, and highly reliable web conferencing solution for enterprises of all sizes. Cndd Communication for the md Siemens

More information

Secure communications at the point of care

Secure communications at the point of care Secure communications at the point of care A single, unified terminal at the point of care: improving patient and clinician access to information, services and support. That s the power of OpenScape Health

More information

Exceeding customer expectations in Ireland

Exceeding customer expectations in Ireland BT and Avaya Exceeding customer expectations in Ireland Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations

More information

Whitepaper IPv6. OpenScape UC Suite IPv6 Transition Strategy

Whitepaper IPv6. OpenScape UC Suite IPv6 Transition Strategy Whitepaper IPv6 OpenScape UC Suite IPv6 Transition Strategy Table of Contents 1. Executive Summary 3 2. Introduction 4 3. Technical Basics 5 3.1. IPv4 IPv6 Translation 6 3.2. IP-in-IP Tunneling 7 4. Selecting

More information

OpenScape Business S Demo

OpenScape Business S Demo OpenScape Business S Demo Installation Guide Version: 1.0 04/2014 Product House Product Management OpenScape Business Unify GmbH & Co. KG Contents 1 Introduction 3 1.1 Terms of Use 3 1.2 Preconditions

More information

Customer Contact Technologies

Customer Contact Technologies Customer Contact Technologies Pioneering Contact Centre for more than years Noble Systems is a global leader in the contact management industry, providing the world s best total solution value in call

More information

OpenScape Enterprise Express is

OpenScape Enterprise Express is OpenScape Enterprise Express An all-in-one solution OpenScape Enterprise Express combines enterprise Voice, Unified Communication and Collaboration and Mobility into one streamlined package for mid-size

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

Information. Communication for the open minded. Siemens Enterprise Communications www.siemens-enterprise.com

Information. Communication for the open minded. Siemens Enterprise Communications www.siemens-enterprise.com Information HiPath Xpressions Compact Conference server This integrated conferencing solution gives you added speed and flexibility whenever an issue requires talking to more than one person. You can get

More information

OpenScape Contact Center Campaign Director V7

OpenScape Contact Center Campaign Director V7 OpenScape Contact Center Campaign Director V7 Proactive customer contact strategies for growth. Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite. World

More information

Managing a Global Business

Managing a Global Business Managing a Global Business Whitepaper from Global Drivers of Change: There are several driving forces in the global business landscape that will continue to shape the future of these organisations: Technological

More information

Awesome! Communication for the open minded. Siemens Enterprise Communications: www.siemens-enterprise.com/uk

Awesome! Communication for the open minded. Siemens Enterprise Communications: www.siemens-enterprise.com/uk Awesome! The use of video conferencing in organisations today is rapidly increasing; with good reason. A good quality, well run Video Conference is superior to most other methods of communications other

More information

Best Practices for. Transform Customer Service Beyond the. Introduction. SIP is the foundation of today s customer experience

Best Practices for. Transform Customer Service Beyond the. Introduction. SIP is the foundation of today s customer experience Best Practices for Implementing an IP/SIP Contact Center Transform Customer Service Beyond the Contact Center and Improve Satisfaction Levels Table of contents Introduction:...1 SIP is the foundation of

More information

BT Compute. BT Private Compute. Dedicated cloud infrastructure hosting your IT. BT Compute

BT Compute. BT Private Compute. Dedicated cloud infrastructure hosting your IT. BT Compute BT Compute BT Private Compute Dedicated cloud infrastructure hosting your IT BT Compute Our portfolio of services IT needs to help organisations be more agile, flexible and efficient, whilst reducing complexity

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Exceed customer expectations

Exceed customer expectations BT and Avaya Exceed customer expectations Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations need to be careful

More information

Unified Communications: Bringing People and Businesses Closer Together

Unified Communications: Bringing People and Businesses Closer Together : Bringing People and Businesses Closer Together A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ 0845 872 8222 info@avsnet.co.uk There are many clear benefits from an avsnet

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN Everything Voice SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity SIP trunking is the fastest-growing telephony

More information

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate Introducing the Logicalis Communication and Collaboration Transformation Journey The business world isn t just changing it s accelerating. Things are moving faster than ever before on an unprecedented

More information

The Scottish Wide Area Network Programme

The Scottish Wide Area Network Programme The Scottish Wide Area Network Release: Issued Version: 1.0 Date: 16/03/2015 Author: Andy Williamson Manager Owner: Anne Moises SRO Client: Board Version: Issued 1.0 Page 1 of 8 16/04/2015 Document Location

More information

The trusted technology partner in the Public Sector

The trusted technology partner in the Public Sector The trusted technology partner in the Public Sector www.exponential-e.com/public-sector About Exponential-e Market Leaders in Technical Innovation GovConnect: The Exponential-e public sector service portfolio

More information

BIG TRENDS FOR SMALL BUSINESS

BIG TRENDS FOR SMALL BUSINESS BIG TRENDS FOR SMALL BUSINESS New technology that means business Today, if you tell someone you ll be in touch, they may not only ask when but how. Business owners have more communications channels at

More information

Our skilled and experienced Helpdesk forms the foundation of knowledge and insight for your business

Our skilled and experienced Helpdesk forms the foundation of knowledge and insight for your business Our skilled and experienced Helpdesk forms the foundation of knowledge and insight for your business 1 No matter how big or small the problem, we get the right person to you, so that you can carry on doing

More information

MITEL. Applications Suite

MITEL. Applications Suite MITEL Applications Suite Simplify communications and increase productivity Mitel Applications Suite is a robust communications solution that unifies mission-critical applications required by small- and

More information

Documentation. HiPath 500, HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice EE, HiPath OpenOffice ME HiPath 4000 OpenStage 15 OpenStage 15 T

Documentation. HiPath 500, HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice EE, HiPath OpenOffice ME HiPath 4000 OpenStage 15 OpenStage 15 T Documentation HiPath 500, HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice EE, HiPath OpenOffice ME HiPath 4000 OpenStage 15 OpenStage 15 T Quick start guide Communication for the open minded Siemens

More information

Information. OpenScape Web Collaboration V7

Information. OpenScape Web Collaboration V7 Information OpenScape Web Collaboration V7 OpenScape Web Collaboration V7 is a scalable, reliable, and highly secure web conferencing solution for enterprises of all sizes. It provides a cost-effective

More information

White Paper. OpenScape Unified Communications Interworking with, complementing, and extending the value of Microsoft products

White Paper. OpenScape Unified Communications Interworking with, complementing, and extending the value of Microsoft products White Paper OpenScape Unified Communications Interworking with, complementing, and extending the value of Microsoft products Siemens Enterprise Communications April 2011 Siemens Enterprise Communications

More information

BT Cloud Voice. A truly flexible cloud-based phone system.

BT Cloud Voice. A truly flexible cloud-based phone system. BT Cloud Voice. A truly flexible cloud-based phone system. Get a long-term flexible solution to adapt to your business needs. Manage business calls quickly and easily. Work better with colleagues. Save

More information

As cities have grown, so have their governments

As cities have grown, so have their governments Engaged Cities Once small and cohesive, today s cities have become large and complex entities. Buenos Aires, for example, has a population today larger than all but the top 4 countries at the turn of the

More information

Information OpenStage T The Open Unified Communication Devices

Information OpenStage T The Open Unified Communication Devices Information OpenStage T The Open Unified Communication Devices OpenStage is a totally new generation of phones which sets the benchmark for Open Unified Communications. These stylish devices provide an

More information

OpenScape Business V1

OpenScape Business V1 OpenScape Business V1 Tutorial Internet Telephony Configuration Guide Version 1.2 About Unify Unify is one of the world s leading communications software and services firms, providing integrated communications

More information

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com

+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service...

More information

TWD WHITE PAPER. What Unified Communications Delivery Model Is Right For You?

TWD WHITE PAPER. What Unified Communications Delivery Model Is Right For You? TWD WHITE PAPER What Unified Communications Delivery Model Is Right For You? What Unified Communications Delivery Model Is Right For You? This whitepaper explores the various ways in which organizations

More information

Enterprise Mobility for Schools

Enterprise Mobility for Schools Enterprise Mobility for Schools Getting better connected. Call 0115 846 4000 Email info@xma.co.uk Visit www.xma.co.uk Follow us @WeareXMA We develop, deliver and maintain innovative IT solutions that enhance

More information

Ricoh Consulting. IT Service. Affordable, smart solutions from Ricoh Consulting. Contact RicohITServices@ricoh.co.nz

Ricoh Consulting. IT Service. Affordable, smart solutions from Ricoh Consulting. Contact RicohITServices@ricoh.co.nz Ricoh Consulting IT Service Affordable, smart solutions from Ricoh Consulting Contact RicohITServices@ricoh.co.nz Finally. An IT Service that s guaranteed to stay in budget Are you tired of grappling with

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Shared services. Getting IT right. A report by Eduserv

Shared services. Getting IT right. A report by Eduserv Shared services Getting IT right A report by Eduserv Contents Introduction 3 The role of IT in supporting shared services 4 What are the benefits? 6 What are the areas to consider? 6 Where to start? 7

More information

3-in-1 Business Technology Solutions

3-in-1 Business Technology Solutions Derbyshire Leicestershire London Head Office Head Office Leicestershire The Hopkiln, Bury Court, Bentley, Surrey GU0 5lZ 0345 0742 993 0345 303 00 leicestershire@opusteam.co.uk info@opusteam.co.uk London

More information

CareFirst: Service Definition

CareFirst: Service Definition CareFirst: Service Definition Page 1 of 11 Contents 1. Service Overview... 3 2. Information Assurance... 4 3. Details of the level of backup/restore and disaster recovery that will be provided... 4 4.

More information