FAQs. Sapphire Are your enterprise applications running on accurate, consistent & complete master data?

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1 FAQs Sapphire 2009 Are your enterprise applications running on accurate, consistent & complete master data?

2 1. What are the pain points that SAP MDM addresses? Some of the business pain points that can be addressed by SAP MDM: Disparate Systems and disconnected Master Data Master Data discrepancies increasing with globalization (global spread of operations, outsourcing, etc.) Inconsistent information hindering decisions that support innovation and growth Consolidation, harmonization, cleansing and synchronizing across applications Longer lead time thereby delayed Go To Market due to unmanaged Master Data Huge costs involved in inefficient methods of data management Lack of a single version of truth across masters, etc. 2. Highlight the key benefits provided by SAP MDM? Information is provided in the table below: Features Advantages Benefits Security and User Administration Supports a flexible, multidimensional granular control over users access. Role-based access with privileges and constraints on functions and fields High levels of information security ensure regulatory compliance Various Quality Check Measures (Validations, Assignments, Matching/ Merging, Record Comparison) Predefined Object Models (Customer, Product, Employee and Supplier) Complex Data Modeling Elements (Tables, Hierarchies, Families etc.) Easy Installation and Deployment Multidimensional Search Import Manager and Syndicator Workflow Management Print Catalog Customization and Search Supports data de-duplication of records in a single environment Supports configurable schema for userdefined data models Easy and comprehensive storage of complex information Easy to use with minimal training requirements Support multi-user collaboration High performance parametric search with sub-second response time Reuse data maps between systems for importing or syndicating Supports synchronized activities such as tasks validations and approvals Disseminates product information directly to desktop-publishing programs Integrates easy-to-search catalogs into e-procurement solutions Ensures high quality standards Faster Data Modeling Potential to meet BI needs, such as Spend Analysis Faster business alignment leads to cost savings Reduction in time, effort and resources Improved quality of reporting from multiple sources Data Model and Solution that can meet inorganic & organic growth Process compliance within organization Automatically generates fully formatted and populated page. Faster execution than normal SQLbased queries 2 Infosys FAQs

3 3. What is the typical SAP environment (i.e. which products did they have - ECC, CRM, etc.) where you have implemented SAP MDM? Large Oilfield Services Provider Components in Landscape SAP ECC, Multiple instances of R/3 for various areas, SAP PI, SAP MDM, SAP Enterprise Portal & Legacy systems SAP MDM, SAP Enterprise Portal, SAP ECC, Salesforce.com, Hyperion, SAP PI & Web methods SAP CRM (ecommerce), SAP Enterprise Portal 7.0, SAP MDM 5.5 SP6, SAP ECC, SAP PI SAP MDM, SAP PI, SAP, ECC, Salesforce.com, IRS & Content Management 4. What domains of data were installed? (e.g. Item, Vendor, Customer, etc.) Large Oilfield Services Provider Master Data Location Master Customer Master Future scope: Vendor, Employee and Material Masters Customer, Vendor and Product Masters Material Master 5. What version of SAP MDM technology have you implemented? Large Oilfield Services Provider SAP MDM Version SAP MDM 5.5 SP6 SAP MDM 7.1 SAP MDM 5.5 SP6 SAP MDM 5.5 SP5 Infosys FAQs 3

4 6. Of the implementations that you have been involved with, what role did you play? Some of our implementation experience is provided in the table below: Client Background Large Semi Conductor Reqt. gathering Data sourcing in legacy Technical implementation Feeds to/from other SAP products UAT Configuration of the SAP MDM tool (including hierarchy) Large Oilfield Services Provider Headquartered in the US Leading Global Agri-Products Leading Global Supplier of Network Infrastructure Products & Services Catalog Experience - Maintenance of internal supplier catalog for a Pharma major which involved Master data migration from Requisite catalog management system to MDM Approximately 6000 supplier catalog items managed in MDM across multiple Product categories Supplier product images managed in MDM Configured multiple views for corresponding business lines from one master supplier catalog 7. Infosys assessment on SAP MDM technology. How does it compare to other product offerings? How does it compare to internally home grown solutions? SAP MDM is recommended MDM Solution for clients whose roadmap involves larger SAP Landscape as it provides ready to use content, robust integration with SAP components and stability. Being a packaged Solution by SAP, enables organizations to align with standardization, best practices for Master Data Management such as GDSN, Governance, Processes and Stronger Support mechanism compared to internally home grown solutions. 4 Infosys FAQs

5 8. Why should we select Infosys for our MDM program? 9. What are challenges & pitfalls in SAP MDM Implementations? Infosys has implemented several of MDM projects across various master data entities on SAP MDM 5.5 SP5, SP6 and 7.1 versions. With this experience we have built various reusable content, learning s and intellectual property on limitations and risk mitigation. For more details write to

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