Telecoms. Training Courses

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1 GTC Training: Telecoms Courses / 77 Training Courses Telecoms Contents Executive Diploma in Management 78 Developing Profitable Market Segments and Process Re-Engineering 80 Enterprise Risk Management for Executives 80 Finance for Executives 81 ICT Implementation for ICT Professionals 81 International Best Practices and Standards in Telecoms Consumer Affairs 82 MIS for Managers and Executives 82 Project Management for Executives 83 and Networking for Non-Engineering Professionals 83

2 78 / GTC Training: Telecoms Courses Executive Diploma in Management EDTMS Location 1 month (full time) For more information regarding dates for this course, please contact us at +44 (0) or Alternatively, you can also speak to your local business partner. Course objectives Develop and enhance the telecommunications skills for Telco technical staff, which will improve their technical and management competency Install capacity to continually learn and change with telecommunications industry trends Award executive diplomas to successful delegates upon course completion To provide continuing education path in the area of telecommunications. Course details Participants : minimum 20 Training methodology: face-to-face lectures, hands-on cases and problem solving Cost includes trainer fees, moderation, certification, and training materials. Method of delivery Presentation facilitator-led lab exercises, video cases, case studies, discussion and problem solving Programme is an intensive, 1-month course Modules The modules are modelled on CTO, UK (Commonwealth Organisation), DTMS programme. Facilitated by GTC Telecoms, UK The training has helped tremendously in my tasks back home because I was able to gain a lot of new insights, which has proven to be invaluable and has helped me become a better person. Adebanjo Fadahunsi, EFCC

3 GTC Training: Telecoms Courses / 79 Path to EDTMS Basic Level 1 (4 modules) Intermediate Level 2 (4 modules) Advanced Level 3 (4 modules) Project Paper (Completion Stage) Executive Diploma in Management of study 5-day week Class time: 9am to 5pm Telecommunication Level 1 Telecommunication Level 2 Telecommunication Level 3 Project paper Training Modules Course Modules Contact Hours Basic Level 1 Intermediate Level 2 Advanced Level 3 Fundamentals of Telephony Fixed Technologies Data Communication Principles Project Management Network Expansion Planning Data Mining for Signal Processing and Channel Capacity Digital Age for Regulations Understanding Protocol Stacks Network Design Broadband Networks Capacity Utilisation and Planning Project Project Paper 40 Total Hours

4 80 Developing Profitable Market Segments and Process Re-Engineering 2 Mar 17 Aug 25 May 9 Nov This course focuses on specific objectives, such as 1) radically changing business processes, 2) product/service quality, 3) profitability and 4) competitive advantage. It provides tools and methods for delegates to initialise, translate, plan, analyse, redesign and implement business activities in their organisations to meet organisational goals, particularly in market analysis and segmentation. It highlights the need for understanding core business processes as those that really add value to the existing business mainstream. The re-engineering for those value-added activities are then visited and analysed for implementation. People of all roles and disciplines, including those delegates who are new to the field of market segmentation and business process re-engineering (BPR) or need to understand the whole picture. It brings delegates up to speed quickly so they can participate in BPR initiatives in their organisations. It also is designed to bring senior executives and managers up to speed quickly on issues related to market, such as low-cost leadership, niche area concentration and customisation. Understand common issues related to ICT segments and BPR Align processes with business objectives Apply industry practices using SQAIRPAD and CARAT analysis discussion session for formulating network Comprehend an overview of SCOPER analysis business drivers and performance Understand lean process, agile process and benchmarking Apply new systems and change management Employ a 5-Why analysis Enterprise Risk Management for Executives 9 Mar 24 Aug 1 Jun 16 Nov This course focuses on the basics of enterprise risk management for telecom executives who strive to improve their risk-management performance and core management competencies. It focuses on essential tools and techniques to control projects more effectively, based on current best practices. The methodology offered in this course is flexible enough for managing project risks and business processes in an ever-changing environment. Project managers, project risk management teams and those who are new to the field of or need to understand the whole picture. It brings delegates up to speed quickly so they are equipped with the best methodologies available to improve their project management performance. Understand common mistakes made in telecom projects today Comprehend the principles of project risk analysis Apply industry practices for risk treatment Understand key issues related to risk rating and exposure analysis Apply methodology for better project and risk management discussion session for formulating network Utilise PMBOK principle knowledge understanding all core arrears Develop problem-solving skills and handle situational analysis Appreciate the dynamics of project management and best practices Understand the manager s role in managing risk, setting objectives and providing feedback Implement tools and technologies that better support project management All courses are available as 1-week or 2-week courses

5 This course focuses on skills and knowledge on the basics of finance for telecom executives who strive to improve their understanding of core financial performance essentials and basic management competency. It offers essential tools and techniques to control projects more effectively, based on current best practices. The methodology taught in this course enables executives to chart financial and economic decision-making in a variety of managerial situations, including financial statement analysis, asset valuation, budgeting, cost management and evaluation of economic performance. Delegates will be given hands-on sessions using real-world scenarios. Managers in all roles and disciplines, including those who are new to the field of finance or who need to understand the whole picture. It brings executives up to speed quickly so they can participate in economic decision-making for organisational technology investments. discussion session on formulating network Understand what economic decisions are in a technology investment environment Evaluate, analyse and implement economic decisions in a technology environment Appreciate the latest methods in modern day financial investment analysis Apply relevant cost concepts, such as opportunity cost and sunk cost Recognise the high-low method, understanding cost behaviour Grasp return on investment (ROI), payback period and break-even Use financial ratios liquidity, gearing, profitability Comprehend the analysis of pre - and postinvestments, discount factors Employ net present value (NPV) analysis Carry out economic analysis Utilise financial tools and techniques to provide support for better, modern-day financial management Finance for Telecom Executives 16 Mar 31 Aug 8 Jun 23 Nov 81 This course provides delegates 1) analytical and practical frameworks and methodologies necessary to analyse, implement and manage complex ICT projects 2) principles necessary for understanding and ensuring quality in terms of value proposition, cost model analysis, revenue model analysis, technical support, maintenance and file storage processing 3) systems analysis and design and techniques for adherence to compatibility of standards and 4) balanced technical and organisational knowledge and internal controls, as described in COSO and COBIT. Telecom ICT managers, ICT implementers and executives who are involved in managing information system infrastructures. It brings senior executives and managers up to speed quickly on issues, such as systems implementation, quality enhancement competencies, internal controls (i.e., physical and logical controls) and applied aspects of systems implementation (i.e., value proposition, cost model analysis, revenue model analysis, technical support, maintenance and file storage processing). Understand common mistakes in ICT implementation projects Utilise the principles of ICT complex systems Apply industry practices in mobile banking; augmented learning; robotics; automation; emergency planning and search response; semantic reasoning; artificial intelligence; and future store initiatives using RFIS(Germany), POS (Snax-24, British Petroleum)and virtual classroom technologies(australia) discussion session for formulating network Appreciate how ICT is changing the shape of business processes in the education, automation, manufacturing and services sector Recognise complex systems and their planning, analysis, controls, data migration, for achieving data quality and internal audit and governing laws, such as HIPAA and SOX, for achieving global competitiveness Apply contemporary systems, tools and technologies that provide support for better management of ICT components, as used in telecommunications and networking environments ICT Implementation for ICT Professionals 23 Mar 7 Sep 15 Jun 30 Nov

6 82 International Best Practices and Standards in Telecoms Consumer Affairs 30 Mar 14 Sep 22 Jun 12 Oct This course clarifies the significant role of management in providing excellent customer service, including how leadership defines the success of the business and how to introduce and maintain best practices to deliver the highest possible level of customer service. Executives, managers, and supervisors who want to improve relations with both internal and external customers, as well as others responsible for policy, standards, best practices or improving service and customer relations. Understand the critical role of management attitudes and values Define who one s consumers are and uncover what they really want Create a consumer-oriented organisation with purpose, direction and meaning Provide direction, training and recognition to frontline people Create and manage outstanding, front-line customer service Recognise the importance of understanding and reviewing customer expectations Ensure that service levels still meet profitability targets Share and implement a service and communication charter Achieve total customer satisfaction Generate and ensure full employee buy-in and follow-through MIS for Managers and Executives 6 Apr 21 Sep 2 Mar 29 Jun This course provides delegates 1) analytical and practical frameworks and methodologies to analyse, design, implement and manage complex information systems in telecommunications, 2) principles for understanding and ensuring data quality in transmission, networking, processing and storage to facilitate organisational decision-making, 3) systems analysis and design and techniques for realistic marketplace environments, and 4) for balancing technical and organisational knowledge and internal controls. Telecom managers and executives who are involved in managing information system infrastructures in telecommunications. It brings them up to speed quickly on issues such as systems development, enhancement competencies, internal controls and applications of systems analysis and design. Understand value of MIS (management information systems) and how it adds value Comprehend complex systems, including planning, analysis, controls, data migration, for achieving data quality, internal audit and governing laws, such as HIPAA and SOX, for achieving global competitiveness Apply new systems, tools and technologies to better manage IS components used in contemporary telecommunications and networking environments Understand key issues related to data quality Appreciate data quality management, based on the ISO standards Identify and prioritise data and information system types Know the dynamics of system management and best practices Manage performance, set objectives and provide feedback Implement tools and technologies that provide support for better management of information and value analysis All courses are available as 1-week or 2-week courses

7 This course teaches telecom executives the basics of project management, including essential tools and techniques to control projects more effectively based on current best practices. The contemporary methodology taught in this course enables delegates to flexibly and cost-effectively manage projects in an ever-changing environment. Delegates will be given hands on sessions, based on real-world scenarios defined by the Project Management Institute (PMI) and the Software Engineering Institute (SEI) of Carnegie Mellon University (CMU). Project managers, teams and those who are new to the field of project management or who need to understand the whole picture. It brings delegates up to speed quickly so they can improve their project management performance using the best methodologies available. Understand common mistakes made in telecom projects today Comprehend the principles of project risk analysis Apply industry standards based on PMI and SEI Understand causes of most telecom project failures Apply methodologies for better project and risk management discussion session for formulating network Recognise the PMBOK principle knowledge understanding all core arrears Develop problem solving skills and understand situational analysis Realise the dynamics of project management and best practices Comprehend a manager s role in managing risk, setting objectives and providing feedback Use current tools and technologies that better support project management Project Management for Executives 13 Apr 28 Sep 6 Jul 7 Dec 83 This course focuses on telecommunications basics essential for non-engineers to competently management telecommunications resources. It walks delegates through the principles of telecommunications and networking, based on the seven-layer OSI model. Delegates will gain a broad understanding of telecommunications, data communications, IP, MPLS and networking. Telecom managers and executives who are involved in leading and managing telecom business processes, bringing them up to speed quickly on issues such as data transfer, network selection, controls and the basic aspects of telecom systems design. It equips non-engineer managers to improve their management skills with best methodologies available in the telecommunications industry Understand common terminology used in telecommunications today Comprehend the seven-layer OSI model and its functions Apply industry standards for data transfer and networking Understand key issues related to network quality and throughput Apply methodologies for effective data transfer rate discussion session for formulating network Appreciate network management understanding the importance of seven layer management Develop problem-solving skills and use situational analysis Recognise the dynamics of network management and best practices View a manager s role in evaluating performance, setting objectives and providing feedback Employ tools and technologies that better support management of system components used in contemporary telecommunications and networking and Networking for Non- Engineering Professionals 20 Apr 5 Oct 27 Apr 13 Jul

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