"The Best of Constituent Service." Michael Batt Director Dynamics State & Local Government, Education, Healthcare Microsoft Corporation

Size: px
Start display at page:

Download ""The Best of Constituent Service." Michael Batt Director Dynamics State & Local Government, Education, Healthcare Microsoft Corporation"

Transcription

1 "The Best of Constituent Service." Michael Batt Director Dynamics State & Local Government, Education, Healthcare Microsoft Corporation

2 Agenda Constituent/Citizen Relationship Management (CRM) How Technology Can Enhance Constituent Services Best Practices From Across the Country

3 World-class citizen experiences begin with your Staff.

4 But your staff face challenges every day Our citizen applications are just too cumbersome to use Our district staff challenged w/following defined cross agency, municipality, county processes Our front line people do not have access to the information they need in a timely manner Our staff is too stuck in its old ways to realize the potential of new technology It s hard to tap into office systems when employees are on the road

5 By giving your people the right tools you can amplify their impact. Respond to legislative mandates Close request cases faster Attract businesses to your district Improve service Discover insights Enhance citizen & vendor relationships That s the Power of Productivity

6 The Power of Productivity: Familiar Intelligent Connected Constituent/Citizen Relationship Management (CRM)

7 Introduction to Constituent/Citizen Relationship Management (CRM)

8 Outlook Browser Mobile Constituent/Citizen Relationship Management (CRM) Case/Citizen Productivity Citizen/ Employee Care Outreach Effectiveness Extended CRM Applications Relationships Interactions Process Insights

9 Constituent Relationship Management Single view of citizen/constituent Real time status of request Town hall summary Role base access and views

10 Citizen Service Portal Platform for Legislators, States Agencies, Cities and County Governments, designed to help with government to citizen communication on requests for services Drag-and-drop service requests Check service request status

11 Internet-based app for viewing and submitting service requests

12 Document, Track, Audit, Report

13 Forums, Social Communities, Dashboards

14 Citizen/Employee Productivity/Care/Outreach User Adoption Case Management Public Records Tracking Economic Development City of Birmingham New York-HHS Agency California General Services City of Rochester Better user adoption across departments in 1 st 6 months than last 5 years with previous 311 Eliminate 30-40% of case errors Cut Medicaid service coordination in half Timely responses Accurate reporting Better relationship management Improved pipeline Employee Benefits 311 Investigation Management Victim Notification WV Employee Insurance Agency City of Wichita North Carolina Crime Control Indiana Dept. of Corrections Integrated disparate systems Single view of employee Centralized process Centralized Citizen Service Telephony Integration Reporting Offline capabilities Increased agent productivity by 80% Multiple notification methods Improved process CHOICES is one of the ways we are streamlining business practices to make our services more efficient going from a hard copy world and making it a technology driven world - Max Chmura, Acting Commissioner, New York Office for People With Developmental Disabilities

15 Extended CRM Applications Dealer Management Offender Management Case Management Prisoner Health Access FL Hwy Safety & Motor Vehicles State of Illinois PA Office of the AG CA Dept. of Corrections Dealer Investigation Management Statewide Center of Excellence Dept. of Corrections-Offender Management Over 50 Applications Reduced application development time by 75% Prisoner Healthcare access appeals across all 33 State prisons Budget & Funds IT Help Desk Executive Office Budget to Individual DC Office of the CFO Full audit control Enforcement of business rules Workflow Burlington County, NJ Automated process Reporting Case management Commonwealth of Virginia Executive Office Transition Solution Automate, track, prioritize applicants FL Agency for Persons with Disabilities 6 months from legislation to live for ibudgets Microsoft Dynamics CRM has played a key role in helping us quickly respond to virtually any constituent." George White, Pennsylvania Office of the Attorney General.

16 The Evolution from CRM to Extended CRM Event Management Asset Management Legislators can extend the power of CRM to maximize constituent relationships. Citizen Relationship Management Grant Management Employee Relationship Management Legislative Tracking FOIA Request Case Management Agency Relations Task Management Supplier Relationship Management Federal Agency Management

17 Public Records Tracker: Manages and tracks FOIA requests Powered by Microsoft Dynamics CRM 100% Web Based Cloud solution Meets current FOIA compliance requirements Automatically generates DOJ reports Leverages Microsoft Outlook Integrates with Citizen Portal Sites Public Records Tracker

18 esubmit Citizen Web Portal: Supports the online submission of FOIA request Hosted in the cloud Integrated with Public Records Tracker Portal accessed from Your main website Automatic online updates Citizen can track FOIA status from the portal Meets Open Government Directives Public Records Tracker

19 Michael Batt Director Dynamics State & Local Government, Education, Healthcare Microsoft Corporation

Microsoft Dynamics CRM and the xrm Platform

Microsoft Dynamics CRM and the xrm Platform Microsoft Dynamics CRM and the xrm Platform Sam Khoury Director Public Sector Solutions Guy Cavallo Senior Government Strategist Microsoft State & Local Government Agenda Microsoft CRM Overview Microsoft

More information

The following states were recommended and awarded grants:

The following states were recommended and awarded grants: The following states were recommended and awarded grants: ARIZONA Arizona Criminal Justice Commission Amount: $230,000 The Arizona Criminal Justice Commission will use the funds for three projects: Juvenile

More information

Armanino McKenna LLP Welcomes You To Today s Webinar: Unify Your Sales and Finance Teams to Increase Productivity and Increase Customer Satisfaction

Armanino McKenna LLP Welcomes You To Today s Webinar: Unify Your Sales and Finance Teams to Increase Productivity and Increase Customer Satisfaction Armanino McKenna LLP Welcomes You To Today s Webinar: Unify Your Sales and Finance Teams to Increase Productivity and Increase Customer Satisfaction The presentation will begin in a few moments About the

More information

Office of Justice Programs (OJP), Bureau of Justice Assistance (BJA) National Governors Association Center for Best Practices (NGAC)

Office of Justice Programs (OJP), Bureau of Justice Assistance (BJA) National Governors Association Center for Best Practices (NGAC) This document contains a description of each project and a status update as of January 2003. ARIZONA Award To: Arizona Criminal Justice Commission Amount: $230,000 Website: www.acjc.state.az.us The Arizona

More information

Dynamics XRM. Building Applications Faster with. and SharePoint

Dynamics XRM. Building Applications Faster with. and SharePoint Building Applications Faster with Dynamics XRM and SharePoint Sue Demmer, Microsoft Ron Cooper, Microsoft Nelson Lopes, Microsoft Hugo Bernier, NetDexterity Steve Kopstick, NetDexterity Agenda Overview

More information

Gov 3.0. Driving e-government through social, mobile, analytics and the cloud. Microsoft CityNext

Gov 3.0. Driving e-government through social, mobile, analytics and the cloud. Microsoft CityNext Gov 3.0 Driving e-government through social, mobile, analytics and the cloud Rodrigo Becerra Mizuno Director Public Sector Asia Microsoft rbecerra@microsoft.com e-government Evolution Gov 1.0 (e-gov)

More information

Decision Analytics NC General Assembly. Randy Parrett, North Carolina Account Manager John Gearhart, Executive Director State & Local Government

Decision Analytics NC General Assembly. Randy Parrett, North Carolina Account Manager John Gearhart, Executive Director State & Local Government Decision Analytics NC General Assembly Randy Parrett, North Carolina Account Manager John Gearhart, Executive Director State & Local Government Overview Oracle Overview Decision Analytics How can analytics

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

The Evolution of Cities

The Evolution of Cities Connected Cities The Evolution of Cities Systems of Intelligence Systems of Business Intelligence Mobile Engagement PCs Systems of Record Data Science Social Cloud Mainframe 1960's 1980's TODAY Disruptors

More information

Customer Relationship Management (CRM) Category: Cross-Boundary Collaboration and Partnerships. Initiation date: December 2010

Customer Relationship Management (CRM) Category: Cross-Boundary Collaboration and Partnerships. Initiation date: December 2010 Customer Relationship Management (CRM) Category: Cross-Boundary Collaboration and Partnerships Initiation date: December 2010 Completion date: August 2012 Nomination submitted by: Samuel A. Nixon Jr. Chief

More information

Customer Service with Microsoft Dynamics CRM

Customer Service with Microsoft Dynamics CRM Customer Service with Microsoft Dynamics CRM Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM for Customer Service Deliver customer information, case management, service

More information

Tackling ERP Modernization: A New Approach for State and Local Government

Tackling ERP Modernization: A New Approach for State and Local Government Tackling ERP Modernization: A New Approach for State and Local Government Today s Speakers Joe Morris Lead Analyst Center for Digital Government Government Technology Mike Bailey Finance Director City

More information

Data Integration Initiative Semi Annual Report April 2009. State of North Carolina Office of the State Controller

Data Integration Initiative Semi Annual Report April 2009. State of North Carolina Office of the State Controller Data Integration Initiative Semi Annual Report April 2009 State of North Carolina Office of the State Controller David McCoy, State Controller April 1, 2009 Table of Contents I. Background... 1 II. BEACON

More information

Revenue and Sales Reporting (RASR) Business Intelligence Platform

Revenue and Sales Reporting (RASR) Business Intelligence Platform Department of Information Resources Revenue and Sales Reporting (RASR) Business Intelligence Platform NASCIO 2009 Recognition Awards Category: Data, Information and Knowledge Management Executive Summary

More information

Sales Force Automation with Microsoft Dynamics

Sales Force Automation with Microsoft Dynamics Sales Force Automation with Microsoft Dynamics Drive sales productivity, user adoption and consistent best practices with Microsoft Dynamics CRM for Sales Streamline and automate your sales processes and

More information

Delivering Field Service Management... on the Microsoft Dynamics Platform

Delivering Field Service Management... on the Microsoft Dynamics Platform Delivering Field Service Management... on the Microsoft Dynamics Platform How to address the challenges and expectations of a customer as they evaluate Field Service solutions. Growing Challenges and Expectations

More information

Centralized Application and Management System. Category: Data, Information and Knowledge Management. Initiation date: June 2011

Centralized Application and Management System. Category: Data, Information and Knowledge Management. Initiation date: June 2011 Centralized Application and Management System Category: Data, Information and Knowledge Management Initiation date: June 2011 Completion date: November 2012 Nomination submitted by: Samuel A. Nixon Jr.

More information

Optimize Business Productivity Evolve Your Business with the Cloud. Slide 1

Optimize Business Productivity Evolve Your Business with the Cloud. Slide 1 Optimize Business Productivity Evolve Your Business with the Cloud Slide 1 Agenda A changing landscape for sales and customer service Top business challenges for achieving sales and service excellence

More information

xrm Framework and Microsoft SharePoint

xrm Framework and Microsoft SharePoint MICROSOFT DYNAMICS CRM POSITIONING WHITE PAPER xrm Framework and Microsoft SharePoint Contents Executive Summary... 3 xrm and Microsoft Dynamics CRM... 4 xrm Framework... 5 xrm Manages Customer-Like Relationships...

More information

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment Microsoft IT Systems Strategy DATACENTER APPLICATIONS Process-Led, Model-Driven Unified and Virtualized USER-CENTRICITY ServiceEnabled Basic Standardize d Rationalized Dynamic Cost center Efficient cost

More information

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world

Collaboration. Michael McCabe Information Architect mmccabe@gig-werks.com. black and white solutions for a grey world Collaboration Michael McCabe Information Architect mmccabe@gig-werks.com black and white solutions for a grey world Slide Deck & Webcast Recording links Questions and Answers We will answer questions at

More information

InterAction combines an organization s relationship data and industry knowledge and transforms it into actionable relationship. intelligence.

InterAction combines an organization s relationship data and industry knowledge and transforms it into actionable relationship. intelligence. North Carolina Biotechnology Center (NC Biotech) Overview Location: Research Triangle Park, NC Industry: Economic development/ biotechnology Customer Profile: NC Biotech is a state-funded nonprofit corporation

More information

Normal CRM Activities with Synergy

Normal CRM Activities with Synergy Normal CRM Activities with Synergy (866) 227-0221 www.synergyexpert.com Terminology Used by Synergy Common Synergy Terms we will be discussing will include: Resources / Persons - Employees of your organization

More information

WennSoft Evolution CONNECTED Business. REMARKABLE Field Service.

WennSoft Evolution CONNECTED Business. REMARKABLE Field Service. WennSoft Evolution CONNECTED Business. REMARKABLE Field Service. REMARKABLE FIELD Service TAKE the leading CRM platform. Add WennSoft Evolution, a standardsetting field service solution built for a wide

More information

Project Management through

Project Management through Project Management through Unified Project and Portfolio Fluent User Interface Management Built on SharePoint Server 2010 Time Reporting Enhancements Project Initiation & Business Case Exchange Server

More information

Microsoft SharePoint THE PLATFORM ENTERPRISES NEED

Microsoft SharePoint THE PLATFORM ENTERPRISES NEED Microsoft SharePoint THE PLATFORM ENTERPRISES NEED Presentation Outline Purpose of the Presentation The Right Team Introduction to SharePoint SharePoint as DMS SharePoint ac ECM SharePoint for Workflows

More information

Proposal: Illinois Justice Network Portal

Proposal: Illinois Justice Network Portal Proposal: Illinois Justice Network Portal Summary This proposal addresses the strategic issues that have been identified as being crucial to criminal justice information sharing and recommends the establishment

More information

info@hensongroup.com www.hensongroup.com

info@hensongroup.com www.hensongroup.com With the Henson Group s solution, companies can: Reduce IT help desk costs Improve employee productivity Better allocate IT resources and position IT as a strategic asset Easily manage and maintain a self-service

More information

Strategic Solutions Innovative Consulting Rapid Results

Strategic Solutions Innovative Consulting Rapid Results Strategic Solutions Innovative Consulting Rapid Results Multi-Color Corporation: Streamlining Sales in 12 Weeks CON5959 Brian Uhlin Multi-Color Corporation Jason Carr everge Group Agenda The Business Situation

More information

Your Complete Employer Solution THE MARKETPLACE. Pre-integrated, best-in-class third-party and internally developed add-on solutions

Your Complete Employer Solution THE MARKETPLACE. Pre-integrated, best-in-class third-party and internally developed add-on solutions Your Complete Employer Solution THE MARKETPLACE Pre-integrated, best-in-class third-party and internally developed add-on solutions Marketplace offerings include: Travel and expense report management Background

More information

The Top 10 Ways Microsoft Dynamics AX 2012 Will Revolutionise Your Advertising or Marketing Agency

The Top 10 Ways Microsoft Dynamics AX 2012 Will Revolutionise Your Advertising or Marketing Agency Whitepaper SAGl obal The Top 10 Ways Microsoft Dynamics AX 2012 Will Revolutionise Your Advertising or Marketing Agency Microsoft has officially announced the availability of Microsoft Dynamics AX 2012,

More information

ACTIVITY & LOCATION BASED ANALYTICS APPLICATIONS

ACTIVITY & LOCATION BASED ANALYTICS APPLICATIONS ACTIVITY & LOCATION BASED ANALYTICS APPLICATIONS SEAMLESS, REAL TIME MERGING OF GIS AND ERP SYSTEMS ALLOWING THE VISUALIZATION OF RELATIONSHIPS, CONNECTIONS AND PATTERNS IN THE DATA FOR INTELLIGENT, INFORMED

More information

The State Projects. GAH:Revised 12/19/03

The State Projects. GAH:Revised 12/19/03 THE OFFICE OF JUSTICE PROGRAMS, BUREAU OF JUSTICE ASSISTANCE /NATIONAL GOVERNORS ASSOCIATION, CENTER FOR BEST PRACTICES JUSTICE INFORMATION TECHNOLOGY INTEGRATION IMPLEMENTATION PROJECT The State Projects

More information

Nebraska Enterprise Content Management System

Nebraska Enterprise Content Management System 2013 NASCIO Recognition Submission Nebraska Enterprise Content Management System Category: Data, Information, and Knowledge Management Nebraska Office of the Chief Information Officer.leading the way Kevin

More information

Visualize your World. Democratization i of Geographic Data

Visualize your World. Democratization i of Geographic Data Visualize your World Democratization i of Geographic Data Session Agenda Google GEO Solutions - More than just a Map Enabling our Government Customers- Examples Summary & Invite to Learn More About Google

More information

The Clear Path to Business Intelligence

The Clear Path to Business Intelligence SAP Solution in Detail SAP Solutions for Small Businesses and Midsize Companies SAP Crystal Solutions The Clear Path to Business Intelligence Table of Contents 3 Quick Facts 4 Optimize Decisions with SAP

More information

Social, Mobile, Trusted Cloud Solutions for Most Every Government Function 5 times faster at half the cost

Social, Mobile, Trusted Cloud Solutions for Most Every Government Function 5 times faster at half the cost V1 Social, Mobile, Trusted Cloud Solutions for Most Every Government Function 5 times faster at half the cost Summary Federal, state, and local government agencies, including K-12 schools, are rapidly

More information

Microsoft Dynamics CRM

Microsoft Dynamics CRM Use Microsoft Dynamics CRM to reduce costs and be a real enabler of business growth. By managing your current customers as well as new sales leads effectively from a cloud-based environment that works

More information

Applying Business Architecture to the Cloud

Applying Business Architecture to the Cloud Applying Business Architecture to the Cloud Mike Rosen, Chief Scientist Mike.Rosen@ WiltonConsultingGroup.com Michael Rosen Agenda n What do we mean by the cloud? n Sample architecture and cloud support

More information

Cloud Accelerate THINK IT, BUILD IT. Retail of the future: Engaging your customer

Cloud Accelerate THINK IT, BUILD IT. Retail of the future: Engaging your customer Cloud Accelerate THINK IT, BUILD IT Retail of the future: Engaging your customer Improving competitiveness and agility for retailers Industry drivers Proliferation of choice requires ever increasing sophistication

More information

Deliver extraordinary public service with a trustworthy cloud

Deliver extraordinary public service with a trustworthy cloud Deliver extraordinary public service with a trustworthy cloud The cloud offers efficient ways to deliver superior constituent services at lower costs. With Microsoft Dynamics CRM Online Government, you

More information

ASSET FINANCE. Break Through.

ASSET FINANCE. Break Through. ASSET FINANCE Break Through. SUNGARD ASSET FINANCE A Global Partner For Business Transformation SunGard Asset finance 01 SunGard Asset Finance helps banks, captives and independent finance companies respond

More information

CRM Solutions. Banking Sector

CRM Solutions. Banking Sector CRM Solutions Banking Sector BY COMMUNICATION PROGRESS Agenda Changing Sales/Marketing Trends Distinct Markets Banks Strategic Goals Introduction to CRM CRM as a Business Strategy Design an effective segmentation

More information

The Next Generation Dealer Management Solution designed to help you grow

The Next Generation Dealer Management Solution designed to help you grow The Next Generation Dealer Management Solution designed to help you grow The automotive retail industry is undergoing substantial changes worldwide. Businesses in the automotive retail landscape are increasingly

More information

API Management: Powered by SOA Software Dedicated Cloud

API Management: Powered by SOA Software Dedicated Cloud Software Dedicated Cloud The Challenge Smartphones, mobility and the IoT are changing the way users consume digital information. They re changing the expectations and experience of customers interacting

More information

Open Source CRM Benefits and Case Studies in the Public Sector Richard Baldwin, Pacific Northwest Regional VP

Open Source CRM Benefits and Case Studies in the Public Sector Richard Baldwin, Pacific Northwest Regional VP Open Source CRM Benefits and Case Studies in the Public Sector Richard Baldwin, Pacific Northwest Regional VP 2007 SugarCRM Inc. All rights reserved. Agenda Government Adoption of Open Source Software

More information

The State of Ohio and CGI. A History of Success. A Foundation for Tomorrow.

The State of Ohio and CGI. A History of Success. A Foundation for Tomorrow. The State of Ohio and CGI A History of Success. A Foundation for Tomorrow. For more than 20 years, CGI has worked side-by-side with the State of Ohio, bringing our best thinking and solutions to the table

More information

Sales Force Automation

Sales Force Automation Sales Force Automation Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities

More information

Managing Customer Relationships with SAP Business One

Managing Customer Relationships with SAP Business One SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Customer Relationships with SAP Business One Win new customers and forge better relationships Win new customers

More information

Department-wide Systems and Capital Investment Program

Department-wide Systems and Capital Investment Program Department-wide Systems and Capital Investment Program Mission Statement The Department-wide Systems and Capital Investments Program (DSCIP) is authorized to be used by or on behalf of the Treasury Department

More information

CRM for Real Estate Part 1: Why CRM?

CRM for Real Estate Part 1: Why CRM? CRM for Real Estate Anne Taylor Contents Introduction... 1 Typical Challenges for Real Estate... 2 How CRM can Help... 3 Conclusion... 6 Introduction Some Real Estate organizations are still asking why

More information

Combining Financial Management and Collections to Increase Revenue and Efficiency

Combining Financial Management and Collections to Increase Revenue and Efficiency Experience the commitment SOLUTION BRIEF FOR CGI ADVANTAGE ERP CLIENTS Combining Financial Management and Collections to Increase Revenue and Efficiency CGI Advantage ERP clients have a unique opportunity

More information

Total commitment to customers IT solutions. Tudip featured amongst best SME s IT (Click to read the full article)

Total commitment to customers IT solutions. Tudip featured amongst best SME s IT (Click to read the full article) Total commitment to customers IT solutions Tudip featured amongst best SME s IT (Click to read the full article) Long term customer relationships built on trust and reliability Tudip is headquartered in

More information

SharePoint a User s s Perspective Jefferson County s s PVA Implementation of Microsoft Office SharePoint Server 2007

SharePoint a User s s Perspective Jefferson County s s PVA Implementation of Microsoft Office SharePoint Server 2007 SharePoint a User s s Perspective Jefferson County s s PVA Implementation of Microsoft Office SharePoint Server 2007 Jefferson County Property Valuation Administration Tax Assessor in most localities.

More information

Current Challenges in Managing Contract Lifecycle Management

Current Challenges in Managing Contract Lifecycle Management Current Challenges in Managing Lifecycle Management s are the bloodline of your business. Due to increased pressure in volume, complexity and regulatory compliance, contracts have evolved from a simple

More information

Enterprise Security Governance, Risk and Compliance System. Category: Enterprise IT Management Initiatives. Initiation date: June 15, 2013

Enterprise Security Governance, Risk and Compliance System. Category: Enterprise IT Management Initiatives. Initiation date: June 15, 2013 Enterprise Security Governance, Risk and Compliance System Category: Enterprise IT Management Initiatives Initiation date: June 15, 2013 Completion date: November 15, 2013 Nomination submitted by: Samuel

More information

Quick Introductions Dynamic CRM 2011 Overview xrm Overview Amplify Dynamic CRM 2011 with Cloud Today and Tomorrow FAQ

Quick Introductions Dynamic CRM 2011 Overview xrm Overview Amplify Dynamic CRM 2011 with Cloud Today and Tomorrow FAQ Quick Introductions Dynamic CRM 2011 Overview xrm Overview Amplify Dynamic CRM 2011 with Cloud Today and Tomorrow FAQ "The purpose of business is to create and keep a customer. Peter Drucker The role of

More information

DELIVERING EXCEPTIONAL CUSTOMER CARE

DELIVERING EXCEPTIONAL CUSTOMER CARE REAL WORLD SCENARIOS Volume 1 Cases 1-4 DELIVERING EXCEPTIONAL CUSTOMER CARE WINNING THE HEARTS OF YOUR CUSTOMERS BUILDing THE FOUNDATION STREAMLINing SUPPORT CASES GAINing A COMPETITIVE ADVANTAGE knowing

More information

The new way to get things done

The new way to get things done Getting to know The new way to get things done Office 365: Your complete Office in the cloud. Office 365 is your personal Office and more. It lets you work from virtually anywhere on almost any device,

More information

Regulated Documents. A concept solution for SharePoint that enables FDA 21CFR part 11 compliance when working with digital documents

Regulated Documents. A concept solution for SharePoint that enables FDA 21CFR part 11 compliance when working with digital documents Regulated Documents A concept solution for SharePoint that enables FDA 21CFR part 11 compliance when working with digital documents Contents Life science industry challenges Regulated Documents our service

More information

Evolution of CRM. What is CRM? CRM at it s Core is. Sage CRM PC Retreat 2013. www.martinandassoc.com 1. Agenda. What is CRM? Why CRM?

Evolution of CRM. What is CRM? CRM at it s Core is. Sage CRM PC Retreat 2013. www.martinandassoc.com 1. Agenda. What is CRM? Why CRM? PC Retreat 2013 : 360 view of your business. For the following teams in your organization Executive, Sales, Finance, Marketing Customer Care and Process Management ( is now included with Sage 100 ERP)

More information

Open Data for Big Data

Open Data for Big Data Open Data for Big Data Washoe County Technology Services Executive Summary Washoe County Technology Services Open Data for Big Data The concept of open government is now becoming more of a reality in a

More information

Mothernode CRM SALES & MARKETING EDITION

Mothernode CRM SALES & MARKETING EDITION Mothernode CRM SALES & MARKETING EDITION Increase lead acquisition and conversion, measure campaign revenue and integrate with popular marketing applications. Mothernode CRM The easiest way to run your

More information

A Cygnet Infotech Whitepaper

A Cygnet Infotech Whitepaper A Cygnet Infotech Whitepaper The Future of CRM A Closer Look At Why Companies Use Microsoft Dynamics CRM To Drive Revenue and Accelerate The Creation of Line-of-Business Applications. 1 1 INTRODUCTION

More information

Nebraska Enterprise Content Management System

Nebraska Enterprise Content Management System 2012 NASCIO Recognition Submission Nebraska Enterprise Content Management System Category: Data, Information, and Knowledge Management Nebraska Office of the Chief Information Officer.leading the way Kevin

More information

PA County Integration Project County Commissioners Association of Pennsylvania. The County Justice Hub Solution

PA County Integration Project County Commissioners Association of Pennsylvania. The County Justice Hub Solution PA County Integration Project County Commissioners Association of Pennsylvania Technical Report The County Justice Hub Solution Leveraging technology to improve inter-agency communication, coordination

More information

Project Management/Controls and their impact on Auditing and Accounting Issues. October 31, 2012

Project Management/Controls and their impact on Auditing and Accounting Issues. October 31, 2012 Project Management/Controls and their impact on Auditing and Accounting Issues October 31, 2012 Today s presenters Patrick Hagan National Managing Partner State and Local Government patrick.hagan@mcgladrey.com

More information

Best Practices Recognition Form. Part 1 - Project Summary

Best Practices Recognition Form. Part 1 - Project Summary ATSIP 2013 Traffic Records Project of the Year Best Practices Recognition Form Part 1 - Project Summary Project Title: Mississippi Electronic Citation (ecitation) System, Daily Activity Reporting System,

More information

CRM 2016 INTEGRATIONS

CRM 2016 INTEGRATIONS CRM 2016 INTEGRATIONS Introductions Presenters Andrew Winters, Carl De Souza, Adolfo Ramirez Awinters@akaes.com, Cdesouza@akaes.com, Aramirez@akaes.com 212-502-3900 Scribe Gina Shastri GShastri@akaes.com

More information

SMART CRM Desk for Service Sector. Solution for Customer Relationship Mgmt (CRM) in Service Industry

SMART CRM Desk for Service Sector. Solution for Customer Relationship Mgmt (CRM) in Service Industry SMART CRM Desk for Service Sector Solution for Customer Relationship Mgmt (CRM) in Service Industry SMART CRM Desk for Service Sector A unique solution for the aftermarket warranty and service operations,

More information

Business Intelligence

Business Intelligence Business Intelligence Software Tools for Decision Support Speaker: Rod van Buskirk Principal Consultant Westin Engineering AWWA California-Nevada Section 2010 Annual Fall Conference, Sacramento, California

More information

Cloud Services Catalog with Epsilon

Cloud Services Catalog with Epsilon Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

More information

Department of Technology Services

Department of Technology Services Department of Technology Services 2016-2019 Strategic Plan DTS Dept. of Technology Services Utah Code 63F- 1-203 explicitly requires the Chief Information Officer (CIO) to prepare an executive branch strategic

More information

Pardons and Paroles Agency Overview

Pardons and Paroles Agency Overview Pardons and Paroles Agency Overview 1. Five Board Members Appointed by Governor 1. 22,000 Offenders Under Active Supervision 1. Ongoing Clemency and Parole Consideration responsibility for 55,000 active

More information

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011

MICROSOFT DYNAMICS CRM Vision. Statement of Direction. Update: May, 2011 MICROSOFT DYNAMICS CRM Vision Statement of Direction Update: May, 2011 Microsoft Dynamics CRM - Statement of Direction, May 2011 EXECUTIVE SUMMARY Microsoft has delivered significant innovation and value

More information

Positions on Issues. League of Women Voters of San Diego County

Positions on Issues. League of Women Voters of San Diego County Positions on Issues League of Women Voters of San Diego County INTRODUCTION LWV of San Diego County has taken the following positions after study, member education and consensus. LWV can take action on

More information

Business Process Outsourcing. & Accounting Services

Business Process Outsourcing. & Accounting Services Business Process Outsourcing the way we do it Business Process Outsourcing Finance & Accounting Services Finance Operation of the Future The Finance Operation of the Future is efficient, value adding and

More information

SOFTWARE CATALOGUE. BPA Solutions

SOFTWARE CATALOGUE. BPA Solutions SOFTWARE CATALOGUE BPA Solutions BPA - a safe investment for a fast return! Agenda Making SharePoint the best business platform Business Apps BPA CRM BPA Quality BPA Risk BPA Recruiting BPA Self-Service

More information

MOVING COLORADO TO THE CLOUD A BUSINESS CASE

MOVING COLORADO TO THE CLOUD A BUSINESS CASE MOVING COLORADO TO THE CLOUD A BUSINESS CASE BY LEAH LEWIS, DEPUTY CHIEF INFORMATION OFFICER AND ENTERPRISE ARCHITECT CHALLENGES: In 2008 Colorado s Governor s Office of Information Technology (OIT) began

More information

FIXED SCOPE OFFERING FOR ORACLE FUSION TALEO CLOUD

FIXED SCOPE OFFERING FOR ORACLE FUSION TALEO CLOUD Vijay Karthick Kumbeswaran Head - Enterprise Human Capital, Finance & Supply Chain Management Practice Email : marketing-communication-in@altimetrik.com Altimetrik is a Business Transformation and Technology

More information

RESEARCH NOTE INCREASING PROFITABILITY WITH ANALYTICS IN MIDSIZE COMPANIES

RESEARCH NOTE INCREASING PROFITABILITY WITH ANALYTICS IN MIDSIZE COMPANIES RESEARCH NOTE INCREASING PROFITABILITY WITH ANALYTICS IN MIDSIZE COMPANIES THE BOTTOM LINE Adoption of analytics such as business intelligence (BI), performance management (PM), and predictive analytics

More information

States and HIPAA information

States and HIPAA information States and HIPAA information Prepared by: Jennifer Bible, MSW Alabama: Alabama s Medicaid website contains HIPAA information at http://www.medicaid.alabama.gov/resources/hipaa.aspx?tab=5. Extensive FAQ

More information

Middleware Solutions for Integrated Justice: Overview and Examples

Middleware Solutions for Integrated Justice: Overview and Examples Middleware Solutions for Integrated Justice: Overview and Examples by Steve Prisoc Abstract This paper examines the use of middleware technologies for the purpose of integrating disparate justice information

More information

Procurement General Session: Empowering Modern Procurement

Procurement General Session: Empowering Modern Procurement Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline

More information

Laserfiche for Federal Government MEET YOUR AGENCY S MISSION

Laserfiche for Federal Government MEET YOUR AGENCY S MISSION Laserfiche for Federal Government MEET YOUR AGENCY S MISSION HOW ENTERPRISE CONTENT MANAGEMENT Serves Civilian and Defense Agencies Whether a federal agency supports farmers in the field, soldiers overseas

More information

Project Management Office: Seeing the Whole Picture

Project Management Office: Seeing the Whole Picture Cloud Solutions for IT Management WHITE PAPER Project Management Office: Seeing the Whole Picture Project Portfolio Management gives PMOs the tools and techniques to get lean in lean times. Executive Summary

More information

Product Overview & Quick Start Guide

Product Overview & Quick Start Guide Product Overview & Quick Start Guide Table of Contents Bullhorn CRM CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Bullhorn CRM CloudCall - Administration

More information

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results.

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results. MANAGED SERVICES PROVIDER Dynamic Solutions. Superior Results. REVOLUTIONIZE YOUR INSTITUTION BY FULLY LEVERAGING THE BENEFITS OF TECHNOLOGY MAXIMIZE YOUR TECHNOLOGY INVESTMENTS ENHANCE SECURITY OF YOUR

More information

10 Ways. Autotask Automates Your IT Business. Reduce Costs, Win More Business And Manage Growth More Effectively

10 Ways. Autotask Automates Your IT Business. Reduce Costs, Win More Business And Manage Growth More Effectively 10 Ways Autotask Automates Your IT Business Reduce Costs, Win More Business And Manage Growth More Effectively INTRODUCTION...3 #1 Centralizing Data... 4 #2 Managing Customer Information...5 #3 Capturing

More information

Executive Summary Overview

Executive Summary Overview Executive Summary Overview Formalized during a Special Session on Crime in 1995, the Commonwealth of Pennsylvania s Justice Network (JNET) is a secure virtual system for the sharing of public safety and

More information

DYNAMIC CONTENT MANAGEMENT

DYNAMIC CONTENT MANAGEMENT DYNAMIC CONTENT MANAGEMENT the problems WITH MOST ECM SYSTEMS too COMPLEX TO USE ECM low USER ADOPTION independent SILOS of INFORMATION ERP CRM DMS I.T. Tasks set up workflows allow sharing for contractors

More information

SharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile)

SharePoint and Contract Management. Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 1 SharePoint and Contract Management Alan Weintraub Practice Director ECM Consulting (610) 234-4032 (office) (484) 467-5720 (Mobile) 2 Agenda What is SharePoint MOSS 2007 Contract Management Demonstration

More information

FY2015/16 Approved Budget. SECTION 18 Information Technology

FY2015/16 Approved Budget. SECTION 18 Information Technology 18 SECTION 18 Information Technology 177 Information Technology The Department of Information Technology (IT) is committed to ensuring IT investments and strategic business technologies deliver the highest

More information

Justice Systems Integration: A Definition

Justice Systems Integration: A Definition Justice Systems Integration: A Definition by Steve Prisoc Abstract This paper examines various types of justice systems integration implementations and provides a working definition of integration. It

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Discover Calling Telephone Answering and Services

Discover Calling Telephone Answering and Services Discover Calling Telephone Answering and Services Call Handling Flow Office and Virtual Customers Professional Receptionist Virtual & Onsite MXIE Telephone System Unified Communication Call Handling Flow

More information

Enterprise Project Management

Enterprise Project Management Enterprise Project Management SOLUTIONS THAT LAST Challenges in PPM What is a Project? Why Project Management? Challenges in Project and Portfolio Management (PPM) Problems for PM and PPM Leaders Presentation

More information

AP Automation Solution Roadmap

AP Automation Solution Roadmap AP Automation Solution Roadmap Jyrki Rajala, Product Management Basware Experience User Forum Collaborate. Innovate. Succeed. Australia Denmark Finland France Germany Netherlands Norway Sweden United Kingdom

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud SharePoint Services Core offer 22 services in this area: 1. SharePoint Forms SharePoint comes with out-of-the-box web-based forms that allow for data to be captured for your

More information

Make technology your business advantage

Make technology your business advantage Make technology your business advantage $ Make technology your business advantage Microsoft helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernizing your systems

More information