Affordable care means money in the bank

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Lorraine Mitchell
7 years ago
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1 Teladoc Case Study 07a Affordable care means money in the bank See how Golden Living saved $891,501 in 12 months by offering Teladoc to employees and eligible dependents. Teladoc.com/employers

2 Client overview Affordable care means money in the bank 2 Golden Living is a leader in post-acute health care, with a strong commitment to establishing innovative services that meet the needs of their patients. From respected long term care and nursing services to leading sub-acute care and rehabilitation therapy, Golden Living helps individuals enhance their lives through innovative health care. Why they chose telehealth Golden Living needed a solution to reduce their escalating insurance costs. They implemented Teladoc to redirect ER and urgent care over-utilization to a more affordable option. There is no fee per consultation for Golden Living members. Communication strategy Welcome kits mailed to eligible employees. Kits include instructions to set up their account and two membership cards. Teladoc mentioned in their employee benefits guide. An article about Teladoc posted on the employee intranet. Teladoc discussed in their new employee orientation presentation. Teladoc flyers included in the employee knowledge base. Posters used at facility locations. Postcard campaigns communicating the benefits of Teladoc and seasonal messaging for cold, flu and allergies.

3 Let s do the numbers Affordable care means money in the bank 3 12-month utilization welcome kits allergy cold & flu 19% Monthly utilization is strongly influenced by seasonality. Communication campaigns help increase awareness, use of the service and savings. UTILIZATION % % 2014 If their employees hadn t gone to Teladoc, where would they have gone? * 10% ER Visit (291) 11% Did Nothing (340) 1% Specialist (27) 41% Urgent Care (1,267) 3,077 total When an employee is unable to see their primary care physician, they may turn to an expensive alternative to get the care they need. 37% PCP Visit (1,152) * Teladoc reporting What would it have cost? ** TELADOC SAVINGS Teladoc is an affordable healthcare option for non-emergency care, helping reduce unnecessary ER/urgent care visits and your medical costs. And best of all, employees can use Teladoc from anywhere, even while at work. ER / $1,477 UC / $163 Specialist / $196 PCP / $131 $418,749 $158,375 $4,266 $107,136 * Productivity savings are calculated using Golden Living s average hourly rate of $19.72/hr and 4 hours of absenteeism. ** Represents gross savings and does not consider the fees associated with the service. Avg. savings per consult with Teladoc Increased productivity savings Total 12-month savings *** $220 $215,895 $891,501

4 Employee response Affordable care means money in the bank 4 What I love about Teladoc: no waiting, spending less money, and my medication was there when I needed it. I did not have to wait until the end of the day to see a doctor. GOLDEN LIVING EMPLOYEE Teladoc is absolutely wonderful for a hardworking, extremely busy person! I am thankful for this service. It is a big service in which I needed to keep life a little less chaotic. Thank you so much! GOLDEN LIVING EMPLOYEE Golden Living s top 5 diagnoses 1. Sinusitis 2. Urinary Tract Infection 3. Bronchitis 4. Pharyngitis 5. Upper Respiratory Infection Golden Living s top 5 prescriptions 1. Amoxicillin Oral Capsules 2. Azithromycin Oral Tablets 3. Amoxicillin 4. Azithromycin 5 Day 5. Bactrim Confidence in numbers 19min Avg. physician response time 91% Rated the Teladoc service as Good or Excellent 90% Rated Teladoc physicians as Good or Excellent 90% Would use Teladoc again

5 Teladoc for employers Affordable care means money in the bank 5 Your goal is simple: offer a quality health plan while keeping costs low. Teladoc is the first and largest provider of telehealth consultations in the nation, providing members with 24/7/365 access to a doctor via phone or online video. It s quality care, when and where your employees need it, at a price that will reduce your medical costs. Why choose Teladoc? There are many reasons to incorporate telehealth into your medical plan: Quality care All Teladoc physicians are U.S. board-certified, licensed in their respective state and are strictly credentialed to meet NCQA standards. Stay in touch Visit us Teladoc.com/employers Happy employees Teladoc saves your employees time and money by providing an affordable healthcare option they can use anytime, anywhere they happen to be. Call us Increase productivity Employees no longer have to miss half a day of work for nonemergency medical care. Improve ROI We will give you a break-even analysis based on your specific data, follow it up quarterly with your actual ROI based on redirection and productivity, and then help you analyze your data and target high utilizers in order to redirect them to more cost-effective services. Individual results may vary. All material proprietary and confidential. Confidence in numbers Teladoc is the most experienced telehealth provider in the U.S., with the numbers to prove it. 7.5 million Teladoc members 15 years avg. physician experience 200,000 consultations annually <30day implementation 2015 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, nontherapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.

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