Transport for NSW. Terms and conditions of use of Light rail services. 1 August 2016

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1 Transport for NSW Terms and conditions of use of Light rail services 1 August

2 1 Purpose These are Terms and Conditions for the use of Light rail services. They set out the basis for use of Light rail services by customers. 2 Definitions Customer Service Officer means a Light rail staff member working on board the Light rail services. Authorised Officer Means a Light rail staff member working on board the Light rail services, who have the authority to issue penalty notices in accordance with the Passenger Transport Act 2014 (NSW) and Passenger Transport Regulation 2007 (NSW). Light rail services means the Light rail services provided by Transport for NSW under the brand Light rail. Transport for NSW means Transport for NSW and service providers contracted by Transport for NSW to operate public transport services. use in relation to a ticket means in accordance with its terms. 3 Governing legislation Light rail is a form of passenger rail service operated by Transport for NSW under the Transport Administration Act Rail safety is regulated under the Rail Safety National Law (NSW). Passenger services are regulated by the Passenger Transport Act Transport for NSW s liability in connection with Light rail services To the extent permitted by law Transport for NSW does not accept liability for any loss or damage incurred by customers in connection with their use of Light rail services. 5 What Transport for NSW will do Transport for NSW will provide Light rail services in accordance with the published frequency subject to track or vehicle maintenance restrictions or other events out of its control. If Transport for NSW is not able to provide Light rail services for any reason alternative transport may be provided, for example by bus. 2

3 6 What we ask our Customers to do Light rail services are covered by the Passenger Transport Regulation 2014 conduct and ticketing requirements. Rail safety requirements also apply under the Rail Safety National Law (NSW) such as no unauthorised interference with Light rail equipment or vehicles. We ask our customers to comply with those requirements. Penalties apply for non-compliance. Signs in Light rail service vehicles indicate examples of conduct that is contrary to the Passenger Transport Regulation The provisions of the Passenger Transport Regulation 2014 and the Rail Safety National Law (NSW) apply whether or not a sign is displayed unless the display of a sign is necessary for a limitation to apply. Light rail services are patrolled by Police and Transport Officers. Customers are asked to consider the safety and comfort of others and follow the directions of Light rail staff. Customers must not distract or attempt to talk with the driver except in an emergency by using the emergency communication system installed in light rail vehicles. 7 Light Rail Services Light rail services operate between Central and Dulwich Hill between 6am and 11pm Saturday to Thursday and to midnight on Fridays. Weekdays services run every 8-10 minutes in peak periods between 7am 10am and 3pm 7pm and every 15 minutes in non-peak periods. Weekend and public holiday services run every 24 minutes between 6am 7:30am, and every minutes between 7:30am - 11pm. Services operate between the Star and Central 24 hours a day with an overnight service every 30 minutes Details of Light rail routes and service times are available at 8 Tickets You need an Opal card to travel on the Light rail service. To start your trip, tap on with your Opal card on an Opal card reader at the stop. Tap off on an Opal card reader at your destination and your fare will automatically be deducted from your card. You must tap on and tap off with your Opal card, or you may be fined. Opal single trip tickets are single use Opal tickets that are valid on the day of issue (until 4am the 3

4 following day). Opal single trip tickets are available as Adult or Child/Youth only. For concession fares you need a Concession or Gold Senior/Pensioner Opal Card. Opal single trip tickets are available from Top up or single trip ticket machines at selected locations throughout the Opal network, including most Light rail stops. Single trip Opal cards need to be tapped on after purchase before the trip, and tapped off when the trip is completed, as a regular Opal card. Customers who does not comply with NSW ticketing rules may be fined by Authorised Officers or Transport Officers who are patrolling the Light rail network. Entry to selected major events sometimes includes the cost of public transport to and from the venue. If transport is included in an event pre-paid ticket, simply show the ticket to the Customer Service Officer if asked to provide a ticket. Information about free and concession travel for eligible customers is available online at Customer Service Officers are entitled to ask you to show your Opal card and evidence of your eligibility for a concession fare. 9 Accessibility Information about accessibility of Light rail is provided at 10 Travelling with children Customers travelling with children may bring a pram, stroller or buggy, folded if possible, onto a Light rail service. No additional ticket is required for these items. Prams, strollers or buggies should not be placed where they might obstruct the movement of, or interfere with the comfort or safety of customers or staff. Customers with a pram, stroller or buggy are not to enter the single doors (rear and front) on a vehicle for safety reasons. It is advisable for parents to hold hands whilst boarding and alighting the Light rail. 11 Animals Assistance animals and assistance animals in training can travel on Light rail services. The Passenger Transport Regulation Act 2014 defines what is an assistance animal. Assistance Animal Permits are issued by Transport for NSW. Assistance Animal Permits are not needed for guide dogs and hearing dogs with accreditation. With the permission of Light rail staff, other animals may travel on Light rail services if the animal accompanies a customer, is suitably confined in a box, basket or other container and is under control. Animals may not travel if they interfere with the comfort or safety of customers or staff. A dog on a leash is not permitted on board the Light rail services. 4

5 12 Bicycles Customers may bring a bicycle onto a Light rail service. No ticket is required for a bicycle. Bicycles should not be placed where they might obstruct the movement of, or interfere with the comfort or safety of customers or staff. Customers with a bike are not to enter the single doors (rear and front) on a vehicle for safety reasons. Customers may be requested to wait for a following service if there is insufficient room on a service for their bicycle. 13 Luggage and large items Customers may bring luggage or large items onto a Light rail service. No ticket is required for luggage or large items. Luggage or large items should not be placed where it might obstruct the movement of, or interfere with comfort or safety of customers or staff. Customers may be requested to wait for a following service if there is insufficient room on a service for their luggage or large items. The Light rail service does not carry unaccompanied luggage or other items. 14 TransportNSW.info and Contact us The information contained in these terms and conditions of use of Light rail services and supporting information is available at Customers can contact Transport for NSW at or on the following numbers: Enquiries: (If you require an interpreter call the Translating and Interpreting Service on or call and ask for an interpreter) Hearing or speech impaired Opal Customer Care (13 OPAL) In the case of an emergency: 000 Lost property: , open Mon Fri 8:30 am 5 pm 5

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