SC CORPORATE DEBT POLICY, CURRENT TENANT DEBT POLICIES POLICY OWNER: SERVICE MANAGER KEY 2.0 DEFINITIONS 2

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "SC CORPORATE DEBT POLICY, CURRENT TENANT DEBT POLICIES POLICY OWNER: SERVICE MANAGER KEY 2.0 DEFINITIONS 2"

Transcription

1 FORMER TENANTS DEBT STATUS VERSION 1 APPROVED BY: LANDLORD SERVICES MT Date LANDLORD SERVICES Date SHADOW CHALLENGE BOARD DATE DUE FOR AUGUST 2014 REVIEW OUTCOME OF REVIEW N/A SERVICE RESOURCES, HOUSING OPTIONS RELATIONSHIPS: LINKED SC CORPORATE DEBT POLICY, CURRENT TENANT DEBT POLICIES POLICY OWNER: SERVICE MANAGER KEY LS08c, LS08e, LS08f, LS08g PERFORMANCE AREAS: 1.0 CONTENTS 2.0 DEFINITIONS OBJECTIVES, AIMS AND PRINCIPLES Objective Objective Objective Objective Aims and principles of former tenant debt recovery ROLE OF MANAGERS KEY ISSUES FOR POLICY IMPLEMENTATION REFERENCES 7 Former tenants debt Page 1 of 18

2 2.0 DEFINITIONS Former Tenant debt: Debts to the Council generated by failure of tenants to pay for rent, repairs or remedial works. They do not include outstanding debts for service charges or for maintenance works to leasehold or commercial properties OBJECTIVES, AIMS and PRINCIPLES Objectives of the Former Tenant Debt Policy Shropshire Council recognises that the maximisation of former tenant rental income and other debt through the operation of appropriate and cost effective management is fundamental to the success of service delivery and customer satisfaction. The Council cabinet approved a Transforming Landlord Services report in January 2012 to consider the future management arrangements for council housing. In order to achieve the best outcomes for both parties the Council will work with tenants to help prevent them building rent debt as well as other associated debt by: ensuring tenants are made aware of their ongoing rent and repair responsibilities before, during and after tenancy termination; informing them of debt at the earliest opportunity with methods of remedy; provide a range of payment options and repayment plans along with appropriate information concerning their account to support them in building their capacity to manage their personal budgets; support tenants and former tenants in their responsibilities in a way which is sensitive to their individual circumstances; ensure all tenants have access to advice and support including direct referral to welfare and debt counselling services to manage debt and maximise income. Former tenants debt Page 2 of 28

3 Objective 1 To take prompt preventative action to minimise the level of tenant and former tenant debt. The Council will ensure that it will improve performance and support its customers through the operation of clear, accessible and successful procedures including open service standards so that those in debt understand the support provided but also the processes that the Council may instigate to recover debt. During the tenancy the Council will attempt to minimise the potential for former tenant debt by taking decisive action to prevent debt arising. Where debt has occurred we will work with the tenant to, where possible, clear the debt before the tenancy ends. However while the recovery of former tenant debt by any social landlord can be difficult, sometimes costly and often unsuccessful, nonetheless if the whereabouts of a former tenant is known or can be found we will begin recovery action. The Council will take account of individual circumstances to give departing and former tenants an opportunity to agree a repayment plan taking into account their personal circumstances and assistance will be given proactively to access debt advice agencies. However these agreements will be time limited and not simply a method of delaying payment. The Council will review the outcome of each stage of the recovery process and decide on any further action dependent on the level of debt, economic viability of pursuing the debt and likelihood of recovery. This may include the employment of accredited debt recovery agencies and other such businesses in an attempt to trace the whereabouts of former tenants in debt or recover debt itself. All legal remedies available to the Council will be considered to recover the debt. There may be cases where it is appropriate to temporarily suspend recovery action to enable support services, family or carers to intervene as part of the Councils commitment to help vulnerable individuals or families. Where this occurs the suspension will be regularly monitored and reviewed. Objective 2 To reduce former tenant debt through recognition of individual circumstances and application of individual solutions. To assist in the recovery of former tenant debt the Council will invest in effective performance management and IT systems to Former tenants debt Page 3 of 38

4 ensure efficient working by staff and minimise any opportunity for unattended debt. Process mapping, detailed procedure notes and training will be provided for tenant representatives and staff. Some debts may be difficult to collect and writing off certain debts may be the most economical solution, however this will not normally be recommended until other options for recovery have been exhausted. Through debt prevention and recovery work with current tenants the aim is to control the level of debt before termination. However, to ensure debt management is an efficient and effective process we will write-off all debts considered inappropriate, irrecoverable or uneconomic to pursue. All debt written-off because the debtor is untraceable will be entered in the Bad Debts Register as appropriate and recorded against the former tenancy. The debt can be reinstated at a later date if the whereabouts of a former tenant becomes known. We will ensure that individual circumstances are taken into account when making repayment arrangements to ensure that they are realistic and affordable and to enable the customer to settle their debt in a controlled and time bound manner. Any such arrangements will be regularly monitored and reviewed. Where a customer has former tenant debt and has applied for re-housing by Shropshire Council their application may be suspended until such time as an acceptable repayment arrangement has been agreed. Objective 3 To work efficiently and effectively to reduce former tenants debt. The Council is committed to the collection of all tenant debt for both current and former tenancies. Robust policies and procedures are in place for current tenants to ensure early intervention and support tailored to the individual when debts start to accrue. This in turn ensures that the level of former tenant debt arising when a tenancy ends is minimised as much as possible. Where the Council are aware of the whereabouts of the former tenant and the procedure has been exhausted to pursue them for payment of the debt without success, the option of full and final settlement may be considered on a case by case basis. Where a debt is over 6 years old and all available avenues have been exhausted to collect the outstanding debt and where no payment has been received, the Council will write off the outstanding balance. Where a tenant is deceased leaving former tenant debt their estate Former tenants debt Page 4 of 48

5 becomes liable for the outstanding debt. Should there not be an estate or should there not be sufficient monies in the estate to satisfy the outstanding debt the balance will be written off. Where a debt has been written off there will be the facility to reinstate the debt should the tenant be in a position to commence payments off the debt. Reinstatement can be actioned at any time. Objective 4 To ensure that the Council is clear about how it will deal with the collection of former tenant debt Publicity can help to prevent rent debt by ensuring that tenants know it is taken seriously. The Council will promote its commitment to the collection of rent debt in the following ways: Via the Council website In conjunction with partner agencies such as the CAB Via leaflets and posters displayed in public buildings By raising the profile of rent payment at every contact with customers both face to face and over the phone. By using the local media to promote the payment of rent, particularly at keys times of non payment such as prior to Christmas or in the Summer holidays Publicise where tenants can get help The Council will work with partner agencies and signpost tenants in need of assistance in dealing with rent debt to a variety of sources such as: Citizen s Advice Bureau National Debtline Shropshire Joint Team Money Advice Trust Community Legal Advice SUSTAIN Credit Unions We will publicise our approach to the collection of rent debt in our service standards. We will also produce leaflets detailing what we will do if a customer has former tenant debt and also advise them where they may go to for help and assistance. We will ensure that advice and assistance is offered at each stage of the recovery process to signpost tenants to the relevant agencies to support them in dealing with their debt. Currently the Council works with the Citizen s Advice Bureau via a formal referral service to enable our tenants to receive general Former tenants debt Page 5 of 8 5

6 advice and support as regards debt problems. We will also ensure that vulnerable tenants are treated fairly and compassionately at all times and offered (where appropriate) referral to relevant support agencies AIM AND PRINCIPLES OF FORMER TENANT DEBT MANAGEMENT The key aim is to maximise income and reduce debt for the service so that there is the maximum sum available to invest in homes and services. We will do this through: timely information to prospective tenants of their responsibilities to pay; tailored support to tenants to pay their rent and other charges; robust processes to monitor, intervene and recover debt. Former tenants debt Page 6 of 68

7 ROLE OF MANAGERS Managers within the Service are critical to the success of maximising income and minimising debt of former tenants. As part of their commitment to a performance culture and minimising the risks to customers of ill-managed debt managers should: Know how their team and others are performing against inhouse targets and standards, best practice and national top quartile performance; Intervene throughout the process as is necessary with training, supervision and innovation to reach top quartile levels. Average or poor performance levels are not acceptable and staff must be made fully aware of the performance management framework and the relevant key performance indicators. As consideration of personal circumstances when finding solutions for tenants and former tenants is crucial, managers must ensure that the principles of the Council s approach to equality and diversity and customer care are applied in all cases KEY ISSUES FOR POLICY IMPLEMENTATION To minimise debt from those exiting Council tenure there is a requirement for performance in a number of activities to be excellent if the Council is to achieve top quartile performance. These are as follows: effective accounting, recording, Housing Benefit and IT management systems; staff at all levels who are knowledgeable, committed and efficient in their work; close partnership working across relevant Council services, the Courts Service and voluntary agencies; adherence to policies on equality/diversity and customer care. 6.0 REFERENCES Housing Act 1985 Landlord Services Service Standards Transforming Housing Landlord Services 2012 Former tenants debt Page 7 of 78

8 Former tenants debt Page 8 of 8

Vela Debt Recovery Policy

Vela Debt Recovery Policy Vela Debt Recovery Policy Overview The scope of this policy is to establish a framework for the recovery of a range of debts which includes:- current and former tenant arrears current and former recharge

More information

RENT MANAGEMENT POLICY

RENT MANAGEMENT POLICY ABERDEEN CITY COUNCIL COMMUNITIES, HOUSING & INFRASTRUCTURE RENT MANAGEMENT POLICY (version 07/2016) 1 Index Page No 1. INTRODUCTION 3 2. LEGAL FRAMEWORK 4 3. DEFINITION AND DELEGATION 4-5 4. TRAINING

More information

Reference: HSGPOL08 Recovery Document owner: David Stubbs Approved by: EMT Date approved: March 2014 Next review: March 17

Reference: HSGPOL08 Recovery Document owner: David Stubbs Approved by: EMT Date approved: March 2014 Next review: March 17 Title: Former Tenant Arrears Reference: HSGPOL08 Recovery Document owner: David Stubbs Approved by: EMT Date approved: March 2014 Next review: March 17 FORMER TENANT ARREARS RECOVERY POLICY 1.0 Policy

More information

Rent Arrears Recovery Policy

Rent Arrears Recovery Policy Rent Arrears Recovery Policy 2013-16 July 2013 Version 1.0 Version Control Policy Author Version Number Date Status Comments Finance and Incomes Manager Draft 1.0 24 July 2013 New Approval Body Effective

More information

North East Lincolnshire Council. Debt Management Strategy

North East Lincolnshire Council. Debt Management Strategy North East Lincolnshire Council Debt Management Strategy Section Title Page No 1. Introduction 2. General Principles 3. Principles common to all debts 4. Principles of Enforcement 5. Strategy specific

More information

The Trust. Debt Write off Policy. Neighbourhood Management Team. Draft: Final. Effective Date: July 2014. Affected Teams: All

The Trust. Debt Write off Policy. Neighbourhood Management Team. Draft: Final. Effective Date: July 2014. Affected Teams: All The Trust Debt Write off Policy Neighbourhood Management Team Draft: Final Effective Date: July 2014 Affected Teams: All PPHT Debt Write Off Policy Page 1 of 6 Table of Contents 1. INTRODUCTION... 3 2.

More information

customer debt recovery

customer debt recovery policy customer debt recovery Responsible Officer: Assistant Chief Executive Neighbourhoods Approved: March 2017 Review Date: August 2015 Version: 2 Date Ratified: March 2011 Scope: Incommunities Incommunities

More information

INCOME MANAGEMENT POLICY

INCOME MANAGEMENT POLICY INCOME MANAGEMENT POLICY 1. Principles 2. Aims 3. Methods * Arrears Prevention * Debt Recovery * Rent Accounting 4. Statutory and Regulatory Requirements 5. Performance Monitoring 6. Review 7. Date of

More information

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Executive Director Business Services Rob Walsh B.A. (Hons) Solicitor www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Background. As part of Transactional Services

More information

RENT COLLECTION, ARREARS & DEBT RECOVERY POLICY

RENT COLLECTION, ARREARS & DEBT RECOVERY POLICY RENT COLLECTION, ARREARS & DEBT RECOVERY POLICY Approved by Board 21 July 2009 1. Introduction 1.1 This Policy sets out the principles and approach to be taken in making sure that rent and service charge

More information

FERGUSLIE PARK HOUSING ASSOCIATION. Current Tenant Arrears Recovery Policy (ref: HS P7)

FERGUSLIE PARK HOUSING ASSOCIATION. Current Tenant Arrears Recovery Policy (ref: HS P7) FERGUSLIE PARK HOUSING ASSOCIATION Current Tenant Arrears Recovery Policy (ref: HS P7) Committee Approval Date: Effective Date (post consultation) : Review Date : 1 1. Introduction Contents 2. Legislative

More information

Bridgewater Housing Association Ltd Policy

Bridgewater Housing Association Ltd Policy Bridgewater Housing Association Ltd Policy Approved committee on by 5 August 1998 31 March 1999 26 April 2000 25 September 2002 30 November 2005 17 December 2008 Review Date: 16 December 2011 Ref: Arrears

More information

Corporate Debt Policy

Corporate Debt Policy Corporate Debt Policy - 1 - Table of contents Section 1. Introduction 2. Key principles 3. Scope of the policy 4. Policy aims 5. Priority debtors 6. Contact with customers 7. Recovery action 8. Disputes

More information

Rent Payments and Arrears Recovery Policy

Rent Payments and Arrears Recovery Policy Issue No: 2 Issue Date: 10 March 2008 Originator Title: Kevin Powe 1.0 Introduction Rent Payments and Arrears Recovery Policy 1.1 The effective operation of this policy is fundamental to our ability to

More information

CITY OF YORK COUNCIL CORPORATE DEBT POLICY

CITY OF YORK COUNCIL CORPORATE DEBT POLICY CITY OF YORK COUNCIL CORPORATE DEBT POLICY Version 3 April 2014 Contents Paragraph Introduction 1-3 Policy Objectives 4-5 Policy Purpose 6-9 Governance 10 Delivering the Service to the Customer 11 13 Communicating

More information

Annex A CITY OF YORK COUNCIL CORPORATE DEBT POLICY

Annex A CITY OF YORK COUNCIL CORPORATE DEBT POLICY Annex A CITY OF YORK COUNCIL CORPORATE DEBT POLICY Contents Paragraph Introduction 1-3 Policy Objectives 4-5 Policy Purpose 6-9 Governance 10 Delivering the Service to the Customer 11 13 Communicating

More information

CORPORATE DEBT RECOVERY

CORPORATE DEBT RECOVERY KEY POLICY: FINANCE CORPORATE DEBT RECOVERY 1.0 Key Strategic Links This strategy links to all corporate objectives in that it seeks to be responsible with and accountable for public finances, which is

More information

TITLE Version: 1. Policy Statement

TITLE Version: 1. Policy Statement TITLE Version: Rent and Service Charge Collection and Debt Recovery Policy v.3 Review Date: September 2016 Lead officer(s) & Author: Simon Brooke Customer Approved Date: Customer panel April 2013 Approved

More information

Debt Management Strategy Cabinet Member for Resources and Performance

Debt Management Strategy Cabinet Member for Resources and Performance AGENDA ITEM: 10 Pages nos. 197-213 Meeting Cabinet Resources Committee Date 16 January 2012 Subject Report of Summary Officer Contributors Status (public or exempt) Wards affected Enclosures For decision

More information

The Association will take all possible steps to recover former tenant arrears

The Association will take all possible steps to recover former tenant arrears B7.1 FORMER TENANTS ARREARS POLICY B7.1.1 B7.1.2 B7.1.3 B7.1.4 B7.1.5 The Association will take all possible steps to recover former tenant arrears Where appropriate, the Association will pursue the debt

More information

EAST RENFREWSHIRE COUNCIL CABINET. 16 June 2016. Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY

EAST RENFREWSHIRE COUNCIL CABINET. 16 June 2016. Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY 81 AGENDA ITEM No.8 EAST RENFREWSHIRE COUNCIL CABINET 16 June 2016 Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY PURPOSE OF REPORT 1. To seek Cabinet approval of

More information

FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY

FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY Appendix A FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY INTRODUCTION 1.1 This document details the Council s policies on the billing, collection and recovery of monies due to the

More information

P o l i c y 2008-2011. Housing Income Management. Page 7. Contact with our Customers. page 9. Housing Benefit. Page 12. Debt Collection Agencies

P o l i c y 2008-2011. Housing Income Management. Page 7. Contact with our Customers. page 9. Housing Benefit. Page 12. Debt Collection Agencies Corporate Debt P o l i c y 2008-2011 Housing Income Management Page 7 Contact with our Customers page 9 Housing Benefit Page 12 Debt Collection Agencies Page 14 Bankruptcy page17 Contents 2 Background

More information

APPENDIX 2 POLICY DOCUMENT Former Tenant Arrears.

APPENDIX 2 POLICY DOCUMENT Former Tenant Arrears. APPENDIX 2 POLICY DOCUMENT Former Tenant Arrears. Page 1 POLICY DOCUMENT Former Tenant Arrears. 1. INTRODUCTION When a resident vacates a property leaving a debt on their rent account, the debt they owe

More information

Debt Management Policy

Debt Management Policy Debt Management Policy Table of Contents page 1. Purpose 3 2. Objective 3 3. Debts to which this policy applies 3 4. Roles and Responsibilities 4 5. General Principles 4 6. Delivering the Policy 5 7. Raising

More information

Income Collection Policy

Income Collection Policy Income Collection Policy Author: Gordon Steed, Tenancy Services Manager Version 1.1 October 2014 Glossary Court costs Forfeiture Key Performance Indicator (KPI) Lease Money judgment Possession order Rent

More information

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page

Rochdale MBC Corporate Debt Management Policy. Contents Page. Page Rochdale MBC Corporate Debt Management Policy Contents Page Page 1. Background and Objectives 1.1 What is a Corporate Debt Management Policy 1 1.2 Introduction 1 1.3 Objectives of the Policy 1 1.4 What

More information

Revenue and Benefit Service

Revenue and Benefit Service Revenue and Benefit Service Draft Write Off Policy ~ 1 ~ WRITE OFF POLICY Introduction This document sets out the procedure to be followed when writing off irrecoverable amounts (including credit balances)

More information

Corporate Policy and Strategy Committee

Corporate Policy and Strategy Committee Corporate Policy and Strategy Committee 10.00am, Tuesday, 23 February 2016 Corporate Debt Policy Annual Report Item number Report number Executive/routine Wards Executive summary The Corporate Debt Policy

More information

Sundry Debt Management and Recovery Policy

Sundry Debt Management and Recovery Policy 1. Introduction Sundry Debt Management and Recovery Policy 1.1 Forest Heath and St Edmundsbury Councils (referred to in this document as West Suffolk or the councils ) provide a wide range of services

More information

CHERWELL DISTRICT COUNCIL CORPORATE DEBT POLICY

CHERWELL DISTRICT COUNCIL CORPORATE DEBT POLICY CHERWELL DISTRICT COUNCIL CORPORATE DEBT POLICY Summary of policy : This policy details the principles to be adopted by the Council when undertaking the collection of debt from both citizens and businesses.

More information

Corporate Write Off Policy

Corporate Write Off Policy Resources Finance Corporate Write Off Policy 15th October 2001 Purpose A corporate approach to the write off of debts that aims to maximise the opportunity for collection thereby minimising the need for

More information

2.5 All actions to monitor and recover the former tenant arrears should be recorded on Universal Housing by the RO.

2.5 All actions to monitor and recover the former tenant arrears should be recorded on Universal Housing by the RO. ISHA FORMER TENANT ARREARS POLICY & PROCEDURE Table of Contents 1. Policy 2. Procedure 3. Performance Management 4. Diversity 5. Appeals & Complaints Appendices: Appendix 1 FTA Letter 1 Appendix 2 FTA

More information

Corporate Fair Debt Policy AGREED POLICY FOR USE BY OLDHAM COUNCIL

Corporate Fair Debt Policy AGREED POLICY FOR USE BY OLDHAM COUNCIL Corporate Fair Debt Policy AGREED POLICY FOR USE BY OLDHAM COUNCIL March 2014 1 Introduction and Aims 1.1 The Council s focus is on service delivery and outcomes. This means we have to make sure that we

More information

CORPORATE DEBT RECOVERY CODE POLICY STATEMENT

CORPORATE DEBT RECOVERY CODE POLICY STATEMENT CORPORATE DEBT RECOVERY CODE POLICY STATEMENT January 2016 1 P age Contents Page Page 1. DEBT RECOVERY 1.1. Introduction 3 1.2. Aims of the Policy 3 1.3. Scope of the Policy 4 1.4. Statutory Basis for

More information

LEEDS CITY COUNCIL CORPORATE DEBT POLICY

LEEDS CITY COUNCIL CORPORATE DEBT POLICY LEEDS CITY COUNCIL CORPORATE DEBT POLICY ( Draft Version 5 ) Summary of policy : This policy details the principles to be adopted by the Council when undertaking the collection of debt in the City of Leeds

More information

CORPORATE DEBT POLICY

CORPORATE DEBT POLICY CORPORATE DEBT POLICY Reference: HSL/CDP/JE/06 Approved: 28/03/07 Revised: 1 Statement of Intent 1.1 The intention of the corporate debt policy is to set a clear over-arching statement on how the Housing

More information

COUNCIL TAX, NON DOMESTIC RATES (BUSINESS RATES) AND BENEFITS OVERPAYMENTS RECOVERY POLICY

COUNCIL TAX, NON DOMESTIC RATES (BUSINESS RATES) AND BENEFITS OVERPAYMENTS RECOVERY POLICY APPENDIX F COUNCIL TAX, NON DOMESTIC RATES (BUSINESS RATES) AND BENEFITS OVERPAYMENTS RECOVERY POLICY INDEX 1.0 Policy aims 2.0 The Revenues Service Customer Commitment 3.0 Payment arrangements 4.0 The

More information

Officer responsible for. Assessment. To aid the debt collection process within the Council.

Officer responsible for. Assessment. To aid the debt collection process within the Council. Screening/Scoping Pro Forma Section Financial Services Officer responsible for the screening/scoping Kersti Laul Name of Policy to be assessed Corporate Debt Recovery Policy 1. Briefly describe the aims,

More information

INCOME COLLECTION AND DEBT MANAGEMENT POLICY

INCOME COLLECTION AND DEBT MANAGEMENT POLICY INCOME COLLECTION AND DEBT MANAGEMENT POLICY Version Number 2 Date Revision Complete Policy Owner Angela Currie, Housing and Care Director Author Jenny Gardner, Regional Manager East Reason for Revision

More information

DEBT WRITE-OFF PROCEDURES CODE OF PRACTICE LUTON BOROUGH COUNCIL CORPORATE FINANCE

DEBT WRITE-OFF PROCEDURES CODE OF PRACTICE LUTON BOROUGH COUNCIL CORPORATE FINANCE APPENDIX A DEBT WRITE-OFF PROCEDURES CODE OF PRACTICE LUTON BOROUGH COUNCIL CORPORATE FINANCE revised March 2010 3.3/4 This document can be made available in alternative formats or languages. Anyone wishing

More information

NEW CHARTER HOUSING TRUST GROUP CORPORATE DEBT POLICY AND CODE OF CONDUCT OCTOBER 2011

NEW CHARTER HOUSING TRUST GROUP CORPORATE DEBT POLICY AND CODE OF CONDUCT OCTOBER 2011 NEW CHARTER HOUSING TRUST GROUP CORPORATE DEBT POLICY AND CODE OF CONDUCT OCTOBER 2011 Section 1 Corporate Debt Recovery Statement Section 2 Code of Practice for Collecting Debts Section 3 Guide to Repayment

More information

APPENDIX 1. LB Lambeth Income and Debt Recovery Strategy 2015/17

APPENDIX 1. LB Lambeth Income and Debt Recovery Strategy 2015/17 APPENDIX 1 LB Lambeth Income and Debt Recovery Strategy 2015/17 For Lambeth council, responsible financial management is critical to enabling the delivery of over 100 core services efficiently and sustainably.

More information

TSANTSABANE MUNICIPALITY BAD DEBT WRITE-OFF POLICY. DATED 30 JUNE 2014 (Reviewed 28 May 2015) Tsantsabane Municipality Council Meeting 30 June 2014 1

TSANTSABANE MUNICIPALITY BAD DEBT WRITE-OFF POLICY. DATED 30 JUNE 2014 (Reviewed 28 May 2015) Tsantsabane Municipality Council Meeting 30 June 2014 1 TSANTSABANE MUNICIPALITY BAD DEBT WRITE-OFF POLICY DATED 30 JUNE 2014 (Reviewed 28 May 2015) Tsantsabane Municipality Council Meeting 30 June 2014 1 INDEX Page Contents 1. DEFINITIONS... 3 2. PURPOSE OF

More information

POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT

POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT 2014/2015 1 TABLE OF CONTENTS 1. INTRODUCTION 2 2. PURPOSE OF THE POLICY 2 3. RESPONSIBILTY AND ACCOUNTABILTY 2 4. POLICY PRINCIPLES 3 5. CATEGORIES OF DEBTORS

More information

River Clyde Homes. Sundry Debt and Former Tenant Arrears Recovery Policy. Approved: Oct 2012... Review date: Oct 2015..

River Clyde Homes. Sundry Debt and Former Tenant Arrears Recovery Policy. Approved: Oct 2012... Review date: Oct 2015.. River Clyde Homes Sundry Debt and Former Tenant Arrears Recovery Policy Approved: Oct 2012... Review date: Oct 2015.. This policy can be made available on request in a variety of different formats, such

More information

THE REGIONAL MUNICIPALITY OF YORK

THE REGIONAL MUNICIPALITY OF YORK THE REGIONAL MUNICIPALITY OF YORK Housing York Inc. Report of the General Manager and Treasurer WRITE-OFF FORMER TENANT BAD DEBTS 2013 1. RECOMMENDATION It is recommended that: 1. The Board of Directors

More information

CEDERBERG MUNICIPALITY POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT FEBRUARY 2016

CEDERBERG MUNICIPALITY POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT FEBRUARY 2016 1 CEDERBERG MUNICIPALITY POLICY ON THE WRITING-OFF OF IRRECOVERABLE DEBT FEBRUARY 2016 1 2 CONTENTS: 1. PURPOSE OF THE POLICY 3 2. RESPONSIBILTY AND ACCOUNTABILTY 3 3. POLICY PRINCIPLES 4 4. CATEGORIES

More information

Harrow Debt Management Policy Collecting money responsibly, sensitively and effectively

Harrow Debt Management Policy Collecting money responsibly, sensitively and effectively Harrow Debt Management Policy Collecting money responsibly, sensitively and effectively Harrow Corporate Finance Income Streams most likely to require recovery action Sundry Debts Benefits Overpayments

More information

CORPORATE DEBT MANAGEMENT STRATEGY

CORPORATE DEBT MANAGEMENT STRATEGY CORPORATE DEBT MANAGEMENT STRATEGY 1. Purpose of Strategy Stoke on Trent City Council is required to collect monies from both residents and businesses for the provision of a variety of goods and services.

More information

RIBBLE VALLEY BOROUGH COUNCIL REPORT TO POLICY AND FINANCE COMMITTEE

RIBBLE VALLEY BOROUGH COUNCIL REPORT TO POLICY AND FINANCE COMMITTEE RIBBLE VALLEY BOROUGH COUNCIL REPORT TO POLICY AND FINANCE COMMITTEE DECISION meeting date: 22 SEPTEMBER 2009 title: CORPORATE WRITE OFF POLICY submitted by: DIRECTOR OF RESOURCES principal author: LAWSON

More information

Fair Debt. Policy. Why Have A Fair Debt Policy?

Fair Debt. Policy. Why Have A Fair Debt Policy? Fair Debt Policy A policy to assist customers who owe money to the council. Why Have A Fair Debt Policy? Wyre Borough Council is required to collect monies from both its residents (Council Tax) and businesses

More information

APPENDIX 13 Corporate Debt Recovery Policy

APPENDIX 13 Corporate Debt Recovery Policy Corporate Debt Policy July 2014 Page 1 APPENDIX 13 Corporate Debt Recovery Policy Corporate Debt Policy July 2014 Page 2 Table of Contents Contents 1. Introduction and purpose 4 2. Policy Objectives 4

More information

Norwich City Council Debt Collection Policy. Version 1.2 25 June 2014

Norwich City Council Debt Collection Policy. Version 1.2 25 June 2014 Norwich City Council Debt Collection Policy Version 1.2 25 June 2014 Norwich City Council debt collection policy Introduction Norwich City Council is required to collect monies from both individuals and

More information

Milnbank Housing Association

Milnbank Housing Association Milnbank Housing Association DEBT MANAGEMENT POLICY LS/NOV 2010/REF.P5 1) AIM OF POLICY The aim of the Policy is to enable Milnbank Housing Association to limit and manage all debts owing to the organisation

More information

SWELLENDAM MUNICIPALITY BAD DEBT WRITE OFF POLICY, 2016 IMPLEMENTATION DATE 1 JULY 2016

SWELLENDAM MUNICIPALITY BAD DEBT WRITE OFF POLICY, 2016 IMPLEMENTATION DATE 1 JULY 2016 SWELLENDAM MUNICIPALITY BAD DEBT WRITE OFF POLICY, 2016 IMPLEMENTATION DATE 1 JULY 2016 APPROVED BY COUNCIL ON 26 MAY 2016 1 TABLE OF CONTENTS 1. DEFINITIONS 3 2. PURPOSE OF POLICY 3 3. STEPS TO BE TAKEN

More information

SUNDRY DEBT RECOVERY FINANCIAL PROCEDURE 15. OWNER: Head of Financial Control

SUNDRY DEBT RECOVERY FINANCIAL PROCEDURE 15. OWNER: Head of Financial Control SUNDRY DEBT RECOVERY FINANCIAL PROCEDURE 15 OWNER: Head of Financial Control Version 4.0 March 2012 CODE OF PRACTICE SUNDRY DEBT RECOVERY CONTENTS Part Page Extract from Financial Regulations 3 Code of

More information

Management and Collection of Debt Policy. Effective date October 2014 Review date October 2017 Approved by Link Group Board. www.linkhousing.org.

Management and Collection of Debt Policy. Effective date October 2014 Review date October 2017 Approved by Link Group Board. www.linkhousing.org. Management and Collection of Debt Policy Effective date October 2014 Review date October 2017 Approved by Link Group Board 1. INTRODUCTION Link Group and its subsidiary companies provide a range of services

More information

PAASC. 13 March 2013

PAASC. 13 March 2013 PAASC 13 March 2013 Title: Debt Management Six Monthly update: Debt Management Performance and Write-Offs 2012/13 (Quarter 2) Report of the Cabinet Member for Finance Open Report Wards Affected: None Report

More information

London Borough of Sutton. Corporate Debt Recovery Policy

London Borough of Sutton. Corporate Debt Recovery Policy London Borough of Sutton Corporate Debt Recovery Policy Corporate Debt Recovery Policy Reviewed August 2011 Contents Objective... 3 Framework... 3 Purpose... 3 Roles and Responsibilities... 3 Raising Invoices...

More information

MOOKGOPHONG LOCAL MUNICIPALITY BAD DEBTS AND WRITE-OFF POLICY

MOOKGOPHONG LOCAL MUNICIPALITY BAD DEBTS AND WRITE-OFF POLICY MOOKGOPHONG LOCAL MUNICIPALITY BAD DEBTS AND WRITE-OFF POLICY FOR THE YEAR 2013 / 2014 1 1. DEFINITIONS For the purposes of this policy the following definitions are applicable: Debt - means an amount

More information

1. Definitions. 2. Purpose and Scope of the Policy. 3. Transparency and accountability. 4. Procedures for writing off debt

1. Definitions. 2. Purpose and Scope of the Policy. 3. Transparency and accountability. 4. Procedures for writing off debt DEBT WRITE-OFF POLICY 1. Definitions 2. Purpose and Scope of the Policy 3. Transparency and accountability 4. Procedures for writing off debt 5. Factors which the Council may take into account in writing

More information

BUCKINGHAMSHIRE COUNTY COUNCIL DRAFT CORPORATE DEBT MANAGEMENT STRATEGY

BUCKINGHAMSHIRE COUNTY COUNCIL DRAFT CORPORATE DEBT MANAGEMENT STRATEGY Appendix 1 BUCKINGHAMSHIRE COUNTY COUNCIL DRAFT CORPORATE DEBT MANAGEMENT STRATEGY Version Draft Version 2.0 Sponsor Date Produced 30.12.2014 Next Review Date Approved by Regulatory & Audit Committee Approved

More information

Policy document Date. YourPlace Property Management www.your-place.net. Debt Recovery Policy. Part of the GHA family. Page 0. Debt Recovery Policy

Policy document Date. YourPlace Property Management www.your-place.net. Debt Recovery Policy. Part of the GHA family. Page 0. Debt Recovery Policy YourPlace Property Management www.your-place.net Policy document Date Debt Recovery Policy Page 0 Part of the GHA family Name of Policy Responsible Officer Executive Finance Manager Date approved by YourPlace

More information

ROSSENDALE BOROUGH COUNCIL SUNDRY DEBT MANAGEMENT - POLICY STATEMENT

ROSSENDALE BOROUGH COUNCIL SUNDRY DEBT MANAGEMENT - POLICY STATEMENT ROSSENDALE BOROUGH COUNCIL SUNDRY DEBT MANAGEMENT - POLICY STATEMENT 1. Introduction 1.1. The principal objective for any debt recovery policy must be the maximum conversion of outstanding debt into cash

More information

Newcastle City Council Corporate debt policy. December 2013

Newcastle City Council Corporate debt policy. December 2013 Newcastle City Council Corporate debt policy December 2013 1 This policy sets out our approach to collecting and recovering debt owed to us by businesses and residents. Introduction Newcastle City Council

More information

POLICY. Subject: Debt Recovery Property and Estate Management (Factoring) Policy. Committee: Repairs and Maintenance Page: Page 1 of 8

POLICY. Subject: Debt Recovery Property and Estate Management (Factoring) Policy. Committee: Repairs and Maintenance Page: Page 1 of 8 POLICY Subject: Debt Recovery Property and Estate Management (Factoring) Policy Committee: Repairs and Maintenance Page: Page 1 of 8 POLICY OUTLINE The Debt Recovery Property and Estate Management (Factoring)

More information

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES POLICY DOCUMENT Table of Contents 1. Definitions and Abbreviations... 3 2. Legal Status... 4 3. Principles for Debt

More information

INCOME RECOVERY POLICY

INCOME RECOVERY POLICY INCOME RECOVERY POLICY Policy Owner: Executive Director of Customer Services Accountable Lead Head of Customer Accounts Policy Control Policy Level Policy Reference Link to Strategy Version Control V.1

More information

Section 1. INTRODUCTION Page 1. Section 2. ISSUING ACCOUNTS Page 2. Section 3. INTERNAL DEBT Page 5. Section 4. FOLLOW UP PROCEDURE Page 7

Section 1. INTRODUCTION Page 1. Section 2. ISSUING ACCOUNTS Page 2. Section 3. INTERNAL DEBT Page 5. Section 4. FOLLOW UP PROCEDURE Page 7 THE MORAY COUNCIL SUNDRY DEBT MANAGEMENT POLICY CONTENTS Section 1. INTRODUCTION Page 1 Section 2. ISSUING ACCOUNTS Page 2 Section 3. INTERNAL DEBT Page 5 Section 4. FOLLOW UP PROCEDURE Page 7 Section

More information

Housing Benefit Overpayments Policy. December 2013

Housing Benefit Overpayments Policy. December 2013 Housing Benefit Overpayments Policy December 2013 1. Aims of the Policy 1.1. The aims of this policy are: 1.1.1. to ensure we minimise overpayments and reduce them as much as is possible when raised 1.1.2.

More information

DEBT RECOVERY POLICY

DEBT RECOVERY POLICY DEBT RECOVERY POLICY OBJECTIVE 1.1 The objective of the Debt Recovery Policy is: To ensure that money owed to the Comhairle is collected as soon as possible using efficient, effective and fair debt recovery

More information

Sundry debts recovery policy

Sundry debts recovery policy Sundry debts recovery policy The term Sundry Debtors covers the range of miscellaneous debts raised by Blackburn with Darwen Borough Council in relation to many different Council services. It excludes

More information

Cheshire West & Chester Council

Cheshire West & Chester Council Cheshire West & Chester Council Debt recovery code of practice 1.0 Introduction 1.1 This code of practice underpins Cheshire West and Chester Council s corporate debt policy and sets out the approach adopted

More information

South Kesteven District Council Corporate Debt Management Policy

South Kesteven District Council Corporate Debt Management Policy South Kesteven District Council Corporate Debt Management Policy 1 South Kesteven District Council Corporate Debt Management Policy 1. Introduction 2. Policy Aims 3. Policies Common to all Types of Debt

More information

Cabinet. 16 February 2015

Cabinet. 16 February 2015 Cabinet 16 February 2015 Title: Debt Management Performance and Write-Offs 2014/15 (Quarter 3) Report of the Cabinet Member for Finance Open Report Wards Affected: None Report Author: Steve Cooper, Head

More information

DEBT RECOVERY POLICY

DEBT RECOVERY POLICY DEBT RECOVERY POLICY (COMMUNITY POLICY) 1. Scope: This Policy applies to all ratepayers and other debtors of Livingstone Shire Council (LSC). 2. Purpose: The objective of the Debt Recovery Policy is to

More information

Lambeth Corporate Income and Debt Recovery Policy

Lambeth Corporate Income and Debt Recovery Policy Lambeth Corporate Income and Debt Recovery Policy This policy sets out the council s high level approach to: setting fees and charges income collection debt management payment services. The policy has

More information

Local Taxation Debt Recovery Policy

Local Taxation Debt Recovery Policy Local Taxation Debt Recovery Policy 1.0 Introduction Runnymede Borough Council has a statutory duty to bill and collect Council Tax and Non- Domestic Rates (commonly known as Business Rates). Whilst the

More information

Overseas chargeable patients, NHS debt and immigration rules. Guidance on administration and data sharing

Overseas chargeable patients, NHS debt and immigration rules. Guidance on administration and data sharing Overseas chargeable patients, NHS debt and immigration rules Guidance on administration and data sharing April 2016 Contents Introduction... 1 Why should NHS bodies supply such data to the Home Office?...

More information

Policy and Procedures for the Recovery of Council tax and Business Rates

Policy and Procedures for the Recovery of Council tax and Business Rates Scope and Purpose of this Policy Policy and Procedures for the Recovery of Council tax and Business Rates 1 The purpose is to establish a policy to ensure consistency, equality and probity in the collection

More information

Report by Executive Director of Financial Services. Contact: Lynn Brown Ext: 73837 COPORATE DEBT POLICY

Report by Executive Director of Financial Services. Contact: Lynn Brown Ext: 73837 COPORATE DEBT POLICY 1 Glasgow City Council Executive Committee ITEM 4 24 th August 2007 Report by Executive Director of Financial Services Contact: Lynn Brown Ext: 73837 COPORATE DEBT POLICY Purpose of Report: The purpose

More information

AUSTRALIAN MUSEUM DEBT RECOVERY POLICY

AUSTRALIAN MUSEUM DEBT RECOVERY POLICY AUSTRALIAN MUSEUM DEBT RECOVERY POLICY Aim To ensure the efficient and effective recovery of outstanding debts while maintaining a quality customer service. Debtors overview All Invoices are to be raised

More information

F I N A N C I A L S E R V I C E S. Corporate Debt Policy

F I N A N C I A L S E R V I C E S. Corporate Debt Policy F I N A N C I A L S E R V I C E S Corporate Debt Policy April 2010. Summary of policy: This policy details the principles to be adopted by the Council when undertaking the collection of debt in Rotherham

More information

To seek the approval and formal adoption of the Oxford City Council Corporate Debt Management Policy.

To seek the approval and formal adoption of the Oxford City Council Corporate Debt Management Policy. To: City Executive Board Date: 12th June 2013 Report of: Title of Report: Head of Finance CORPORATE DEBT MANAGEMENT POLICY Summary and Recommendations Purpose of report: Key Decision: To seek the approval

More information

Overpayment Recovery Strategy

Overpayment Recovery Strategy Overpayment Recovery Strategy Strategy To recover overpayments as quickly as possible having regard for the circumstances of the debtors. Key Objectives To arrange benefit deductions for those on ongoing

More information

Hull City Council Corporate Debt Policy

Hull City Council Corporate Debt Policy Hull City Council Corporate Debt Policy Contents Version 4 September 2013 Section 1 What is a Corporate Debt Policy and why have one? 1.1 What is a Corporate Debt Policy? 4 1.2 Why have a Corporate Debt

More information

Lambeth Corporate Income and Debt Recovery Policy

Lambeth Corporate Income and Debt Recovery Policy Lambeth Corporate Income and Debt Recovery Policy This policy sets out the council s high level approach to: setting fees and charges income collection debt management payment services. The policy has

More information

COLLECTION AND RECOVERY POLICY

COLLECTION AND RECOVERY POLICY COLLECTION AND RECOVERY POLICY 2 Contents INTRODUCTION... 3 LINKS TO THE COUNCIL'S CORPORATE OBJECTIVES... 3 POLICY AIMS... 3 DEBTS COVERED BY THIS POLICY... 4 THE LEGAL FRAMEWORK FOR RECOVERY... 4 Local

More information

Draft Harrow Council Corporate Debt Recovery Policy. Collecting money responsibly, sensitively and effectively

Draft Harrow Council Corporate Debt Recovery Policy. Collecting money responsibly, sensitively and effectively 1 Draft Harrow Council Corporate Debt Recovery Policy Collecting money responsibly, sensitively and effectively Introduction Harrow Council levies rent and charges for a variety of services and is responsible

More information

CORPORATE DEBT POLICY All Wards Portfolio Holder for Support Services: Councillor N A Knapton

CORPORATE DEBT POLICY All Wards Portfolio Holder for Support Services: Councillor N A Knapton HAMBLETON DISTRICT COUNCIL Report To: Subject: Cabinet 12 January 2016 CORPORATE DEBT POLICY All Wards Portfolio Holder for Support Services: Councillor N A Knapton 1.0 PURPOSE AND BACKGROUND: 1.1 The

More information

SLOUGH BOROUGH COUNCIL

SLOUGH BOROUGH COUNCIL SLOUGH BOROUGH COUNCIL REPORT TO: Overview and Scrutiny Committee DATE: 13th February 2012 CONTACT OFFICER: Emma Foy, Interim Head of Central Finance (For all enquiries) (01753) 875358 Roger Parkin, Director

More information

MAJOR WORKS GUIDE FOR LEASEHOLDERS

MAJOR WORKS GUIDE FOR LEASEHOLDERS MAJOR WORKS GUIDE FOR LEASEHOLDERS January 2016 Guide to payment methods, advice and help available for leaseholders who receive a major works invoice Major works guide Introduction This guide is aimed

More information

CORPORATE FAIR DEBT POLICY

CORPORATE FAIR DEBT POLICY CORPORATE FAIR DEBT POLICY Introduction The purpose of the is to establish guidelines for the recovery of all debts outstanding to the Authority, also to specify the manner in which these debts are to

More information

CORPORATE FAIR DEBT POLICY

CORPORATE FAIR DEBT POLICY CORPORATE FAIR DEBT POLICY June 2011 Table of Contents Vision and objectives 2 1. Introduction 2 2. Policy Aims 3 3. Fair Debt Collection 3 4. The Legal and Policy Framework for Recovery 4 5. Debts Covered

More information

Help us to help you Contact us and work in partnership with your local Council

Help us to help you Contact us and work in partnership with your local Council February 2016 Version 6 Torridge District Council A Fair Collection and Recovery of Debt Policy Help us to help you Contact us and work in partnership with your local Council Torridge District Council

More information

Shepway District Council Income and Debt Management Policy

Shepway District Council Income and Debt Management Policy Shepway District Council Income and Debt Management Policy Appendix 1 Introduction The council has a duty to ensure that all revenue due to the council is collected efficiently and effectively for the

More information

OVERBERG DISTRICT MUNICIPALITY BAD DEBT WRITE-OFF POLICY

OVERBERG DISTRICT MUNICIPALITY BAD DEBT WRITE-OFF POLICY OVERBERG DISTRICT MUNICIPALITY BAD DEBT WRITE-OFF POLICY Page 1 of 7 TABLE OF CONTENTS 1 DEFINITIONS 3 2 PURPOSE OF POLICY 3 3 STEPS TO BE TAKEN BEFORE WRITING OFF DEBTS 3 3.1 CREDIT CONTROL AND DEBT COLLECTION

More information

Edinburgh University Students Association Safeguarding Tenancy Deposits: the Tenancy Deposit Schemes (Scotland) Regulations 2010 (Draft)

Edinburgh University Students Association Safeguarding Tenancy Deposits: the Tenancy Deposit Schemes (Scotland) Regulations 2010 (Draft) Edinburgh University Students Association Safeguarding Tenancy Deposits: the Tenancy Deposit Schemes (Scotland) Regulations 2010 (Draft) October 2010 Edinburgh University Students Association Edinburgh

More information

MOLENDINAR PARK HOUSING ASSOCIATION FACTORING AND OWNER OCCUPIERS

MOLENDINAR PARK HOUSING ASSOCIATION FACTORING AND OWNER OCCUPIERS MOLENDINAR PARK HOUSING ASSOCIATION FACTORING AND OWNER OCCUPIERS ARREARS RECOVERY POLICY Date of Review: 19 th October 2010 Date of Next Review: October 2015 1 INTRODUCTION 1.1 This document outlines

More information