YOUR GUIDE PLANS, COVERAGE, CONNECTIVITY

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1 THE ULTIMATE GUIDE TO MOBILE LIVING Access Insider s Guide on a smartphone, tablet or computer. verizonwireless.com/insiders-guide See how Verizon Wireless empowers your everyday life: Discover how to do things with mobile tech that you didn t know were possible Read articles and infographics about mobile tech trends Watch exclusive videos with celebrities and tech experts Learn more about the latest Verizon products and services Find information about terms and conditions, plans and devices Data charges apply. Devices featured in this brochure are subject to change. Screen shots are simulated. C O N E N CONSUMER1114EN YOUR GUIDE PLANS, COVERAGE, CONNECTIVITY

2 AMERICA S LARGEST 4G LTE NETWORK Data Coverage Area VERIZON 4G LTE, COVERING MORE THAN 97% OF THE US POPULATION. LTE (Long Term Evolution) is the gold standard for wireless technology worldwide. Verizon 4G LTE provides significantly increased speeds up to 10x faster than 3G so you re more productive and responsive than ever. Download movies in minutes. Photos in seconds. Apps. Games. News. Life is better in real time. For additional coverage information, visit verizonwireless.com/4glte See page 2 for The MORE Everything Plan pricing. See page 4 for The MORE Everything Data-Only Plan pricing. IMPORTANT MAP INFORMATION: This map does not guarantee coverage. This map depicts predicted and approximate wireless coverage and may contain areas with limited or no service. Even within a coverage area, many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, may affect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot guarantee its accuracy. See verizonwireless.com/coveragelocator for additional information. HANDSET BANNER INFORMATION Extended Network or Roaming : Included Features and Optional Services may not be available. For more details on 4G coverage, please visit verizonwireless.com/4glte verizonwireless.com 1

3 THE MORE EVERYTHING PLAN It s the plan that revolves around you. STEP 1. Select any combination of phones and data devices, up to 10. DEVICES Smartphones Basic Phones STEP 2. Choose the amount of data to share, plus get minutes and unlimited messages for all devices on your account. SHARED MINUTES/MESSAGES Minutes 3 / Unlimited Messaging SHARED DATA Unlimited 500 MB* MONTHLY ACCOUNT ACCESS (SHARE WITH UP TO 10 DEVICES) 5 MONTHLY LINE ACCESS (PER DEVICE) 40 Save up to 25 with Edge Verizon Jetpack / USBs / Home Services 1 20 Tablets 10 Connected Devices 5 20 NEW! Unlimited 1 GB 40 MORE FEATURES AND BENEFITS AS PART OF THE MORE EVERYTHING PLAN Unlimited Talk. Go ahead and talk. Don t count minutes or worry about overages. Unlimited Text. Text as much as you want. There s no limit on your account. Shareable Data. Use it all on yourself, or share with up to 10 devices. 25 GB Cloud Storage. 4 Store your photos, contacts and more with the Verizon Cloud app. International Messaging. Unlimited texting from the US to more than 200 countries worldwide. Personal Hotspot. 5 You can connect Wi-Fi enabled devices to the Internet at no extra cost. INCLUDED WITH 700-MINUTE PLAN Unlimited National Mobile to Mobile Calling Minutes to call other Verizon Wireless customers from within the US. Unlimited Night & Weekend Minutes Night hours: (Mon Fri) 9:01 p.m. 5:59 a.m. Weekend hours: (Sat Sun) 12:00 a.m. 11:59 p.m. HOW MUCH DATA SHOULD I CHOOSE? Customers with Verizon Wireless data devices average between 1 and 2 GB of data per month for each device. SAVE MORE WITH VERIZON EDGE Join the Edge program and save 15 on your smartphone monthly line access on The MORE Everything Plan with up to and including 8 GB of data. Save 25 with a 10 GB plan or higher. See page 32 for more information on Verizon Edge. ADDITIONAL INFORMATION Plan minutes are for domestic calls from within the Nationwide Rate and Coverage Area; see map on page 8. See page 7 for information on Data Roaming. See page 1 for Coverage Areas for other services. For Additional Plan Information, see page 17. Unlimited 2 GB 50 Unlimited 3 GB 60 Unlimited 4 GB 70 Unlimited 6 GB 80 Unlimited 8 GB 90 Unlimited 10 GB 100 Discounts applied to monthly access on eligible plans and features subject to restrictions. Unless you are an Edge or month-to-month customer, Monthly Line Access is not eligible for discounts. Please speak to a Specialist for more information. Data overage for plans with 1 GB or more is 15 per 1 GB. * Data overage for the 500 MB plan is 15 per 250 MB. 1 Home Services include Wireless Home Phone, LTE Internet (Installed), 4G LTE Broadband Router and 4G LTE Broadband Router with Voice. LTE Internet (Installed) requires minimum data package of 10 GB. See pages 14 and 15 for more information. LTE Internet (Installed) is available in select 4G LTE markets. For more information on the Verizon 4G LTE Broadband Router and 4G LTE Broadband Router with Voice, see page 16. Speak to a Specialist to learn more about the benefits and availability of LTE Internet (Installed). 2 Unlimited Messaging is for sending and receiving text and multimedia messages with customers of domestic wireless carriers and wireless carriers on participating networks in Canada, Mexico, Puerto Rico, the US Virgin Islands and other countries listed at verizonwireless.com/internationalmessaging. Premium Messaging programs not included. 3 The 700-minute plan is available for basic phones only. Voice overage is 45 per minute. Pay As You Go data rate is 1.99/MB. Personal is available for an additional 5 per month for basic phones on the 700-minute plan. 4 Up to 10 lines, for a total of up to 250 GB of included cloud storage. 5 Wi-Fi encryption and Internet security measures are recommended (e.g., firewall software and current patches for operating systems and applications) verizonwireless.com 3

4 DATA-ONLY PLAN The MORE Everything Plan for accounts with data-only devices. STEP 1. Select up to 10 devices. DEVICES MONTHLY LINE ACCESS (PER DEVICE) Jetpack / USBs / Home Services 1 20 Tablets 10 Connected Devices 5 ADDITIONAL INFORMATION For Additional Plan Information, see page 17. DATA ONLY: See data roaming rates on page 7. For coverage details, visit verizonwireless.com/ 4GLTE or see the map on page PLUS: For voice coverage and other details, see the map on page 8 and the Important Information section in the back of the brochure. 65 PLUS PLANS Unlimited National Mobile to Mobile Calling Minutes, available to customers 65 or older. INCLUDED WITH ALL PLANS: No Domestic Roaming or Long-Distance Charges. Coverage not available everywhere. Calling Features. Basic Voice Mail with Message-Waiting Indicator, Caller ID, Call Waiting, 3-Way Calling, Call Forwarding and No Answer/ Busy Transfer Access to personal 2 and corporate 3 (using Microsoft Exchange ActiveSync or IBM Notes Traveler) is included with data allowance, if supported by your device. Data charges apply. Pay As You Go data rate for basic phones is 1.99 per MB. For smartphones, data plan is 2 GB for 30, with 10 for 1 GB overage. NATIONWIDE 65 PLUS PLANS SINGLE-LINE PLAN TWO-LINE PLAN STEP 2. Choose the amount of data to share with all devices on your account. SHARED DATA MONTHLY ACCOUNT ACCESS (SHARE WITH UP TO 10 DEVICES) 2 GB 20* 2 Personal includes popular Internet-based accounts, including Yahoo! Mail, AOL Mail, Gmail, Windows Live, Hotmail and Verizon.net. 3 Get access to server-based Corporate that connects using BlackBerry Enterprise Server, Good for Enterprise or a similar secure connection for an additional 15 per month for each line accessing such . Monthly Access Monthly Anytime Minutes 200 Shared Monthly Anytime Minutes GB 30 Data overage is 15 per 1 GB. Need more than 10 GB of data? Add 2 GB for 10 by logging in to My Verizon at verizonwireless.com * For tablets and connected devices only. 1 Data-only Home Services include LTE Internet (Installed) and 4G LTE Broadband Router. LTE Internet (Installed) requires minimum data package of 10 GB. NO DOMESTIC ROAMING OR LONG-DISTANCE CHARGES. 6 GB 40 8 GB GB 60 For more information on compatible data plans, go to verizonwireless.com/ nationwide65 Night & Weekend Minutes 500 Shared Night & Weekend Minutes National Mobile to Mobile Calling Minutes 1,000 Unlimited Per-Minute Rate After Allowance verizonwireless.com 5

5 INTERNATIONAL SERVICES Calling or texting family abroad? Verizon has great plans for you. GLOBAL SERVICES When you need to make calls, send messages or surf the web in other countries, Verizon has you covered. If your friends and family span the globe, add Call the World to your MORE Everything Plan. If they re a little closer to home, select the Call Canada & Mexico option for 10 less. CALL THE WORLD (From the US) 1 MONTHLY ACCESS PER ACCOUNT SHARED LONG DISTANCE MINUTES 20 1,000 CALL CANADA & MEXICO (From the US) MONTHLY ACCESS PER ACCOUNT SHARED LONG DISTANCE MINUTES 10 1,000 Requires International Eligibility. Additional long distance minutes are 10 per minute. For the world traveler who needs data, the Global Data Package is the perfect option. GLOBAL DATA PACKAGE MONTHLY DATA ALLOWANCE 3 MONTHLY ACCESS PER LINE ADDITIONAL DATA 100 MB 25 25/100 MB Without the Global Data Package or in countries where the Global Data Package does not apply, Pay As You Go rates will apply. For Canada the rate is 2.05/MB, for Mexico the rate is 5.12/MB and in other countries the rate is 20.48/MB. For the globe-trotter, the Global Value Plan provides discounted calling rates worldwide. 4 GLOBAL VALUE PLAN With the International Value Plan, you ll get low rates from your home coverage area. MONTHLY ACCESS PER LINE RATES AS LOW AS INTERNATIONAL VALUE PLAN MONTHLY ACCESS PER LINE RATES AS LOW AS 5 1 per minute plus airtime per minute. 2 You can also use your phone to send messages while traveling the world. Pay As You Go rates for standard text messaging are 50 /recipient/message sent and 5 /message received. Multimedia messaging rates are the same as in the US, plus global data roaming charges. If you call international destinations less frequently, standard international long distance rates start as low as 49 per minute. 2 Or, save on calling charges and send a text: International Messaging is included in The MORE Everything Plan. International Messaging Pay As You Go rates are available for text and multimedia messages. The rate to send a text message is 25 /recipient/message. The rate to send a multimedia message is 50 /recipient/message. The rate for receiving text or multimedia messages is based on your messaging plan. TOOLS & TIPS TO HELP PLAN YOUR TRIP The Global Data Package is available in over 95% of where our customers travel. For more details on rates and a full list of countries where data services are available, visit verizonwireless.com/global To find out what you need in order to stay connected on your next trip, go to verizonwireless.com/tripplanner If your device is not Global Ready and you re in need of a global device for a short-term trip or even long-term travel abroad, Verizon offers the Global Travel and Cellhire Rental programs. To learn more, contact our Global Services Specialists at Certain destinations excluded. 2 Rates vary by destination. Visit verizonwireless.com/global for a complete list of destinations and rates. 3 Data allowance may be used in more than 120 countries worldwide. Usage in countries not included will be billed at 20.48/MB. 4 Discounted per-minute rates vary by destination. For a complete list of discounted rates, see the available services grid on verizonwireless.com/global If you use a 3G device in a 10-digit dialing destination with CDMA coverage, global voice and/or data roaming services will be immediately available at the rates applicable to those countries. In other countries, you must first meet International Eligibility requirements and may need to activate a SIM card for global voice/data roaming services. To see supported countries and rates for services such as voice and messaging, go to verizonwireless.com/global Coverage in other countries is provided by Verizon Wireless s third-party roaming partners. Future network changes by our roaming partners in these countries may mean that you must have a Global Ready device in order to make calls, send text messages or use data services. Puerto Rico and the US Virgin Islands are included in the 3G Data Coverage Area. Standard rates apply. verizonwireless.com 7

6 LET YOUR VOICE BE HEARD Voice Coverage Area IMPORTANT MAP INFORMATION: This map does not guarantee coverage. This map depicts predicted and approximate wireless coverage and may contain areas with limited or no service. Even within a coverage area, many factors, including network capacity, your device, terrain, proximity to buildings, foliage and weather, may affect availability and quality of service. The coverage areas may include networks run by other carriers; some of the coverage depicted is based on their information and public sources and we cannot guarantee its accuracy. See verizonwireless.com/coveragelocator for additional information. HANDSET BANNER INFORMATION Extended Network or Roaming : Included Features and Optional Services may not be available. Mexico verizonwireless.com 9

7 PLANS WITH NO ANNUAL CONTR ACT Now on 4G LTE. New plans, lower prices and no fees or overage charges. HOW ALLSET PLANS WORK Pay monthly and know exactly what you re getting every month. Visit verizonwireless.com/ prepaid for more information. FLEXIBLE DATA PLANS: No extra fees. No activation or reconnection fees, and no overage charges. ALLSET PLANS 1 MONTHLY ACCESS TALK TEXT 2 DATA 3 BASIC PHONES MORE VALUE: Double your ALLSET PLAN data with Auto Pay and get 1 GB of data every month Unlimited text messaging to Mexico and Canada Carry over your BRIDGE DATA for up to 90 days and get 3 GB for just 20 Includes Mobile Hotspot Anytime Minutes 4 45 Unlimited Unlimited 500 MB SMARTPHONES 45 Unlimited NEED MORE DATA? Simply add more BRIDGE DATA allowance at any time to your ALLSET PLAN. BRIDGE DATA 2,3 ACCESS ALLOWANCE EXPIRATION BASIC AND SMARTPHONE PLANS MB 30 Days 10 1 GB 20 3 GB 90 Days Customer must have actively funded ALLSET PLAN to access the data network. If your ALLSET PLAN expires before your BRIDGE DATA add-on does, you will not have access to unused data until you reactivate your ALLSET PLAN. HOW BRIDGE DATA WORKS You can add up to two BRIDGE DATA Packages at a time, with data from the second package being held in reserve until the first package expires or is exhausted. You can use your BRIDGE DATA until it expires, as long as you have an active and funded ALLSET PLAN. Add BRIDGE DATA via My Verizon or by dialing *611. HOW TO GET PREPAID: Now more choices! Whether you purchase a new 4G or 3G device or Bring Your Own Device, no worries, just: Visit your local Verizon Wireless store, authorized agent or retailer Go to verizonwireless.com/prepaid Call DATA PLANS FOR TABLETS & CONNECTED DEVICES 5,6 DATA ALLOWANCE 4G LTE SPEEDS WITH VERIZON JETPACK: Create your own Wi-Fi hotspot virtually anywhere. Connect your device and share your data allowance with up to 8 10 devices in 4G LTE coverage areas. 7 DATA PLANS FOR VERIZON JETPACK 6 PLAN LENGTH MONTHLY ACCESS 75 MB MB 15 1 GB 20 2 GB 30 4 GB 40 6 GB GB 80 DATA ALLOWANCE DAILY ACCESS 300 MB 5 DATA ALLOWANCE ELIGIBLE DEVICE TYPE Connected Devices Tablets, Connected Devices ELIGIBLE DEVICE TYPE Tablets, Connected Devices ACCESS FEE To figure out which plans will work for you, visit verizonwireless.com/ prepaidcalculator 5 Available on select devices. 6 Data plans do not include text messaging or roaming. Data plans for tablets and Jetpacks are not available on all models. 7 Number of Wi-Fi connections is dependent on device model. Coverage varying by service, not available everywhere. See verizonwireless.com/bestnetwork for details. If you have less than your plan fee at the time of renewal on the ALLSET PLANS, your rates are 25 per minute, 20 per text and 25 per multimedia message. See page 8 for Coverage Area. Activation fee up to 35 may apply. Payments to your account are subject to applicable taxes and E911 fees. Domestic Roaming is 20 per minute. 1 ALLSET PLANS are available only on compatible devices. 2 Data charges will apply for sending and receiving multimedia messages. 3 All data usage will be deducted from your data allowance. Data rates may apply for app downloads and use. Data speeds are not altered. Use your data as expected. Mobile Web for basic phones does not support full web browsing Anytime Minutes are for domestic calls only; excludes 411. Voice rates are per minute. If you have exceeded your monthly allowance of 500 Anytime Minutes, your overage rate will be 25 per minute. Week 250 MB 15 Month 3 GB 60 Month 10 GB 90 VERIZON ELLIPSIS JETPACK verizonwireless.com 11

8 OPTIONAL SERVICES PRICING TONES Ringtones PRICE 2 99 /Ringtone MESSAGING PER-USE RATES FOR PLANS WITHOUT UNLIMITED MESSAGING Texts PRICE 20 per text sent (per recipient) or received (including Canada, Mexico, Puerto Rico and the US Virgin Islands) 1 Ringback Tones 99 /Ringback Tone/year (plus 99 /month subscription service) VZ NAVIGATOR (NOT ALL PRICING OPTIONS AVAILABLE ON ALL DEVICES.) Monthly Service 9 99 /line (basic phones) or 4 99 /line (smartphones) Multimedia Messages (includes picture, video, voice, audio, location, group and contact messages) VERIZON MESSAGES Stay connected with Verizon Messages. You can send and receive messages over Wi-Fi on your smartphone, tablet, PC, Mac and web browser. Personalize your message with emojis, audio notes, pictures and videos! You can share your locations in real time, set auto reply and much more. Download it for free to get started! PUSH TO TALK 25 per multimedia message sent (per recipient) or received (including Canada, Mexico, Puerto Rico and the US Virgin Islands) no additional charge Per-Day Service (good for 24 hours) Maps (available on select phones) VOICE MAIL Basic Voice Mail Visual Voice Mail 3 (manage voice mail onscreen, instantly) VERIZON ROADSIDE ASSISTANCE 4 Monthly Service Pay Per Use 99 /line no subscription fee (data is charged per plan) no additional charge 2 99 /month 3/line using credit card at time of dispatch Push to Talk and Push to Talk Plus calling when added to a respective basic or smartphone plan. Data rates may apply. 1 5/month DETAILED BILLING FAMILY SAFEGUARDS AND CONTROLS Printed detailed bill 1 99 /month per line or available at no charge through My Verizon Verizon FamilyBase /month per account INFORMATION Family Locator 9 99 /month per account 411 Search per call Content Filters and Call, Message & Service Blocking no additional charge VERIZON CLOUD 6 NAME ID Caller Name ID 2 99 /month 5 GB for users who install the Verizon Cloud app on their smartphone 7 no additional charge 2 99 /month per line Share Name ID CALLING FEATURES no additional charge 25 GB Included for MORE Everything Plan customers at no additional charge 8 Caller ID, Call Waiting, 3-Way Calling, Call Forwarding, No Answer/Busy Transfer, domestic roaming and long-distance no additional charge 75 GB 5 99 /month per line 125 GB 9 99 /month per line NATIONWIDE MESSAGING PLANS Plans designed specifically for deaf or hard-of-hearing customers include Unlimited Messaging to anyone on any network in the US, starting at per month. Visit verizonwireless.com/accessibility Text and multimedia messages are billed when received, whether or not you open them. Data usage applies to Tones, VZ Navigator, Verizon Cloud, Family Locator, Visual Voice Mail and Mobile , and will be charged according to your data package. 1 Data usage will apply to Push to Talk Plus and will be billed according to your data plan. (Usage may vary; average is approximately 125 MB/month.) Not available with Canada or Mexico Plans. 2 Subject to additional terms and conditions, which can be viewed at verizonwireless.com/terms/products/usage_controls.html 3 Visual Voice Mail is a service that stores the password and Voice Mail messages on the device. Messages will be available to anyone with access to the device. 4 Coverage becomes effective 48 hours after enrollment in the program. 5 Rates and features vary when in Extended Network or Roaming. 6 Subject to additional terms and conditions, which can be viewed at verizonwireless.com/support/terms/products/cloud.html 7 Requires a Verizon Cloud-capable Android or ios device. Customers who do not install the Verizon Cloud app on their smartphone will receive only 1.2 GB at no additional charge. 8 Customers who are not on The MORE Everything Plan will pay 2.99/month per line. verizonwireless.com 13

9 ADD HOME SERVICES Why pay for a separate phone provider when Verizon Wireless can meet your wireless and home phone needs? NETWORK YOUR HOUSE Bring the Verizon 4G LTE network into your home for a fast and seamless wireless Internet solution. WIRELESS HOME PHONE Adding home phone service from Verizon Wireless is a great option if you are looking to reduce your monthly home phone bill. With Wireless Home Phone, bring your home phone number to Verizon Wireless, or get a new one the choice is yours. KEEP YOUR EXISTING HOME PHONE Wireless Home Phone is compatible with your existing cordless or corded handsets. Continue to use your favorite Verizon Wireless voice calling features like Voice Mail, Call Waiting and 3-Way Calling. Eligibility to keep number varies. Service provides coverage consistent with other Verizon Wireless devices at your location. It is not equivalent to landline service. LTE INTERNET (INSTALLED) Harness the power of the Verizon 4G LTE network to get a super-fast Internet connection in your home. Verizon Wireless LTE Internet (Installed) lets you do more: stream video, video chat, connect to online game networks, download/upload large files and more. It s fast Internet service from a company you can trust. Responsive service: Download a song in three seconds (average download speeds of 5 12 Mbps). Connect multiple devices via the included home router. Supports up to 20 Wi-Fi and four wired connections. Free professional installation. Free service activation. Free equipment with new two-year activation. Register at My Verizon to manage your data usage and alerts. Visit verizonwireless.com/myverizon LTE INTERNET (INSTALLED) MONTHLY DATA ALLOWANCE 10 GB (15 GB for the first two months) 20 GB (30 GB for the first two months) MONTHLY ACCESS RATE AFTER ALLOWANCE 10/1 GB WIRELESS HOME PHONE 30 GB (45 GB for the first two months) 120 PLAN OPTIONS Unlimited Single-Line In-Home Calling MONTHLY ACCESS 20 Caller Name ID 1 99 WIRELESS HOME PHONE ADDITIONAL INFORMATION For Additional Plan Information, see page 27. For Exchange Policy Information, see page 29. LTE Internet (Installed) can be added to The MORE Everything Plan (10 GB minimum) for only 20. LTE Internet (Installed) is available in select 4G LTE markets. Speak to a Specialist to learn more about the benefits and availability of LTE Internet (Installed). Two-year activation required. Early termination fee up to 350 applies. LTE Internet (Installed) will not operate on the 3G network. LTE Internet (Installed) provides a connection to the 4G LTE network, and then devices can connect to LTE Internet (Installed) via Wi-Fi or Ethernet connection. Learn more at verizonwireless.com/wirelesshomephone Learn more at verizonwireless.com/lteinternetinstalled verizonwireless.com 15

10 INTERNET & HOME PHONE Make life simpler with Verizon 4G LTE Broadband Router with Voice. CUSTOMER AGREEMENT & IMPORTANT INFORMATION VERIZON 4G LTE BROADBAND ROUTER WITH VOICE FEATURES: You choose if you want to use the router for home phone service, home Internet or both. Compatible with touch-tone phones (corded or cordless). Connect multiple devices (laptops, computers, game players) to the Internet via Wi-Fi or wired Ethernet. Multi-screen display with data usage indicator, voice and data signal indicators, battery meter, voice mail count and more. ADD TO THE MORE EVERYTHING PLAN SERVICE Data & Voice Get Internet Access and Unlimited Calling Data Only Get Internet Access Voice Only Get Unlimited Domestic Calling Data is shared with other devices on your MORE Everything Plan. Learn more at verizonwireless.com/routerwithvoice VERIZON 4G LTE BROADBAND ROUTER WITH VOICE MAY BE PERFECT FOR YOU IF: You re looking to save money on your home phone service bring your current phone and number with you. You currently have dial-up, satellite or limited broadband options. You want Internet and/or phone service you can take with you. Download speeds of 5 12 Mbps and upload speeds of 2 5 Mbps. Use as primary Internet connection or as backup when wired connection is temporarily offline. Data usage alerts sent by . Backup battery (for voice only) provides four hours of talk time and 32 hours of standby capacity. 1 MONTHLY LINE ACCESS 30 Added to The MORE Everything Plan 20 Added to The MORE Everything Data-Only Plan 20 ADDITIONAL PLAN INFORMATION for MORE Everything, Nationwide and MORE Everything Data-Only Plans Minimum Contract Term Each line requires a month-to-month or two-year contract. Activation/Upgrade Fees Activation Fee: 35 per line. Upgrade Fee: 30 per device when upgrading to a new device. Early Termination Fees The early termination fee is up to 175, or up to 350 if your contract term results from your purchase of an advanced device (e.g., a smartphone or netbook). If you re activating a Data-Only Plan or you re on a month-to-month term, you are not eligible for monthly access fee discounts. Taxes, Surcharges and Fees The market you re in determines taxes, surcharges and fees, such as E911 and gross receipt charges. As of August 1, 2014, they can add between 6% and 42% to your standard monthly access and other charges. Monthly Federal Universal Service (16.1% of interstate and international telecom charges, as of October 1, 2014; varies quarterly based on FCC rate), Regulatory (21 per line for MORE Everything and Nationwide Plans; 2 per line for The MORE Everything Data-Only Plan) and Administrative (88 per line for MORE Everything and Nationwide Plans; 6 per line for The MORE Everything Data-Only Plan) charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these Verizon Wireless charges, call When using 4G devices, 4G speeds will be available within 4G coverage. When traveling in the 3G Coverage Area, you can expect download speeds of 600 Kbps 1.4 Mbps and upload speeds of Kbps. When traveling in the Extended 3G Coverage Area, you can expect download speeds of Kbps and upload speeds of Kbps. Outside the 3G coverage area, the network allows connections at typical speeds of Kbps. 1 If the landline phone to which the router is connected requires external electric power to operate, voice service (including the ability to make and receive 911 calls) will not be available during a power outage. 2 There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools. 3 Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using a Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager. MANAGE AND MONITOR YOUR USAGE Change your data allowance anytime without extending your contract, or add monitoring all at My Verizon. Need more ways to monitor and control usage? Add Verizon FamilyBase for 5 monthly for up to 10 lines. To help you decide how much data you need, check out the Data Calculator at verizonwireless.com/datacalculator Log in to My Verizon Online and My Verizon Mobile to see your current usage, as well as past usage. From your wireless device, call #DATA (#3282). Receive free usage alerts via text messaging and/or to notify you when you re nearing or have exceeded your allowance. HOW CAN I CHECK DATA USAGE FOR MY DATA-ONLY DEVICE? You can check your approximate unbilled monthly data usage for your data-only device through the following options: 2 VZAccess Manager Usage button 3 My Verizon or My Business Account Have your data-only device wireless number available and call Prepaid Mobile Broadband customers can check usage through the VZAccess Manager Usage button 3 or by calling Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress will end and any content that is being sent or received may be lost. For expirations, day = 24 hours, week = 7 days, month = 30 days. verizonwireless.com 17

11 SMARTPHONE DATA USAGE EXAMPLES 1 Smartphone 2 GB 2 Smartphones 4 GB 4 Smartphones 8 GB Send/receive text-only 1,000 s 2,000 s 8,000 s Browse the web 100 pages 200 pages 800 pages Stream radio 15 hours 30 hours 60 hours Download/upload photos (1 MB) to social media sites 20 pics 40 pics 80 pics Other 4G video 2 hours 4 hours 8 hours Verizon Video & NFL Mobile Streaming 2 hours 4 hours 8 hours Usage examples are estimates. Individual results will vary based on customer s Internet usage patterns, among other factors. Downloads that buffer, such as streaming music and video, will bill for all of the data that has been downloaded, even though you may not have listened to or watched the entire download. Verizon Video has been optimized to run over the Verizon Wireless network efficiently while delivering an excellent video experience. Based on testing, other video applications often consume more data for a similar duration of playback. Learn more about Verizon Video at verizonwireless.com/video MY VERIZON WIRELESS CUSTOMER AGREEMENT (Para una copia de este documento en español, visite nuestro website: vzw.com/espanol) Thanks for choosing Verizon Wireless. In this Customer Agreement, you ll find important information about your Service, including our ability to make changes to your Service or this agreement s terms, our liability if things don t work as planned and how any disputes between us must be resolved in arbitration or small claims court. If you re signing up for Service for a minimum contract term, you ll also find information about that contract term and what happens if you cancel a line of Service early or don t pay on time, including the possibility of an early termination fee you may owe Verizon Wireless. MY SERVICE Your Service terms and conditions are part of this agreement. Your Plan includes your monthly allowances and features, where you can use them (your Coverage Area ), and their monthly and pay-per-use charges. You can also subscribe to several Optional Services, like data add-on packages. Together, your Plan and any Optional Services you select are your Service. The terms and conditions for your Service can be found in the brochures that are available when you activate, or online at verizonwireless.com HOW DO I ACCEPT THIS AGREEMENT? You accept this agreement by: Agreeing in writing, by , over the phone, or in person; Opening a package that says you are accepting by opening it; or Activating your Service. When you accept, you re representing that you are at least 18 years old and are legally able to accept an agreement. If you re accepting for an organization, you re representing that you are authorized to bind that organization, and where the context requires, you means the organization. By accepting, you are agreeing to every provision of this Agreement whether or not you have read it. If you do accept, you can cancel a line of Service within 14 days of accepting this Agreement without having to pay an early termination fee as long as you return, within the applicable return period, any equipment you purchased from us or one of our authorized agents at a discount in connection with your acceptance of this Agreement, but you ll still have to pay for your Service through that date. If you signed up for Prepaid Service, no refunds will be granted after 14 days or if your account has been activated. Your activation fee will not be refunded unless you cancel within three days of accepting. If you change your device or receive a Service promotion, you may be required to change your Plan to one that we are currently offering at that time. MY PRIVACY We collect personal information about you. We gather some information through our relationship with you, such as information about the quantity, technical configuration, type, destination and amount of your use of our telecommunications services. You can find out how we use, share and protect the information we collect about you in our Privacy Policy, available at verizon.com/privacy. By entering this Agreement, you consent to our data collection, use and sharing practices described in our Privacy Policy. We provide you with choices to limit, in certain circumstances, our use of the data we have about you. You can review these choices at verizon.com/privacy#limits. If there are additional specific advertising and marketing practices for which your consent is necessary, we will seek your consent (such as through the privacy-related notices you receive when you purchase or use our products and services) before engaging in those practices. If you subscribe to Service for which usage charges are billed at the end of the billing period ( Postpay Service ), we may investigate your credit history at any time and share credit information about you with credit reporting agencies and other Verizon companies. If you d like the name and address of any credit agency that gives us a credit report about you, just ask. Many services and applications offered through your device may be provided by third parties. Before you use, link to or download a service or application provided by a third party, you should review the terms of such service or application and applicable privacy policy. Personal information you submit may be read, collected or used by the service or application provider and/ or other users of those forums. You consent to allow Verizon Wireless and anyone who collects on our behalf to contact you about your account status, including past due or current charges, using prerecorded calls, and calls or messages delivered by an automatic telephone dialing system to any wireless phone number or address you provide. Verizon Wireless will treat any address you provide as your private that is not accessible by unauthorized third parties. Unless you notify us that your wireless service is based in a different time zone, calls will be made to your cellular device during permitted calling hours based upon the time zone affiliated with the mobile telephone number you provide. WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM? If you re signing up for Postpay Service, you re agreeing to subscribe to a line of Service either on a month-to-month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn t count toward completing your contract term.) Once you ve completed your contract term, you ll automatically become a customer on a month-to-month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you ll have to pay an early termination fee. If your contract term results from your purchase of an advanced device on or after November 14, 2014, your early termination fee will be 350, which will decline by: 10 per month in months 8 18, 20 per month in months 19 23, and 60 in the final month of your contract term. For other contract terms entered into on or after November 14, 2014, your early termination fee will be 175, which will decline by: 5 per month in months 8 18, 10 per month in months 19 23, and 30 in the final month of your contract term. If your contract results from your purchase of an advanced device prior to November 14, 2014, your early termination fee will be 350 minus 10 for each full month of your contract term that you complete. For other contract terms entered into prior to November 14, 2014, your early termination fee will be 175 minus 5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month s billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third-party vendor, you should check whether they charge a separate termination fee. CAN I TAKE MY WIRELESS PHONE NUMBER TO ANOTHER CARRIER? You may be able to take, or port, your wireless phone number to another carrier. If you port a number from us, we ll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won t be able to use our service for that number, but you ll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation. If you re a Prepaid customer, you won t be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services. You don t have any rights to your wireless phone number, except for any right you may have to port it. DIRECTORY INFORMATION We will not publish your wireless phone number in any available directory or give it to anyone for that purpose, unless you ask us to. CAN I HAVE SOMEONE ELSE MANAGE MY POSTPAY ACCOUNT? No problem just tell us by phone, in person, or in writing. You can appoint someone to manage your Postpay account for a single transaction, or until you tell us otherwise. The person you appoint will be able to make changes to your account, including adding new lines of Service, buying new wireless devices, and extending your contract term. Any changes that person makes will be treated as modifications to this agreement verizonwireless.com 19

12 CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE? We may change prices or any other term of your Service or this agreement at any time, but we ll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you re accepting the change. If you re a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee if we fail to negate the change after you notify us of your objection to it. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change. MY WIRELESS DEVICE Your wireless device must comply with Federal Communications Commission regulations, be certified for use on our network, and be compatible with your Service. Please be aware that we may change your wireless device s software, applications or programming remotely, without notice. This could affect your stored data, or how you ve programmed or use your wireless device. By activating Service that uses a SIM (Subscriber Identity Module) card, you agree that we own the intellectual property and software in the SIM card, that we may change the software or other data in the SIM card remotely and without notice, and that we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes. If you bought a wireless device for Postpay Service from Verizon Wireless that doesn t use a SIM card, and you want to reprogram it for use with another wireless network, the default programming code is set to or But please note that your wireless device may not work with another wireless network, or the other wireless carrier may not accept your wireless device on its network. If you activate a wireless device for Prepaid Service, during the first six (6) months after activation, it can only be used for Prepaid Service. The iphone 4 is configured to work only with the wireless services of Verizon Wireless and may not work on another carrier s network, even after completion of your contract term. WHERE AND HOW DOES VERIZON WIRELESS SERVICE WORK? Wireless devices use radio transmissions, so unfortunately you can t get Service if your device isn t in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. HOW CAN I PREVENT UNINTENDED CHARGES ON MY BILL? You agree to pay all access, usage and other charges that you or any other user of your wireless device incurred. If multiple wireless devices are associated with your account, you agree to pay all charges incurred by users of those wireless devices. Many services and applications are accessible on or through wireless devices, including purchases of games, movies, music and other content. Some of these services are provided by Verizon Wireless. Others are provided by third parties that may offer the option to bill the charges to your Verizon Wireless bill or other methods of payment. Charges may be one-time or recurring. The amount and frequency of the charges will be disclosed to you or the person using your device or a device associated with your account at the time a purchase is made. If the purchaser chooses to have the charges billed to your account, such charges will become part of the amount due for that billing cycle. Verizon Wireless offers tools to block or restrict these services, and to block all billing for third-party services on your Verizon Wireless bill, at verizonwireless.com/myverizon WHAT CHARGES ARE SET BY VERIZON WIRELESS? For Postpay Service, our charges include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren t taxes, they aren t required by law, they are not necessarily related to anything the government does, they are kept by us in whole or in part, and the amounts and what they pay for may change. GOVERNMENT TAXES, FEES AND SURCHARGES You must pay all taxes, fees and surcharges set by federal, state and local governments. Please note that we may not always be able to notify you in advance of changes to these charges. WHAT ARE ROAMING CHARGES? You re roaming whenever your wireless device uses a transmission site outside your Coverage Area or uses another company s transmission site. Sometimes roaming happens even when you re within your Coverage Area. There may be higher rates and extra charges (including charges for long distance, tolls or calls that don t connect) for roaming calls, depending on your Plan. HOW DOES VERIZON WIRELESS CALCULATE MY CHARGES? For charges based on the amount of time used or data sent or received, we ll round up any fraction to the next full minute or, depending on how you re billed for data usage, the next full megabyte or gigabyte. For outgoing calls, usage time starts when you first press Send or the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press End or after the call disconnects. For calls made on our network, we charge only for calls that are answered, including by machines. For Postpay Service, usage cannot always be processed right away and may be included in a later bill, but the usage will still count towards your allowance for the month when the Service was used. HOW AND WHEN CAN I DISPUTE CHARGES? If you re a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you re disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you re a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM) WITHIN THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE. WHAT ARE MY RIGHTS FOR DROPPED CALLS OR INTERRUPTED SERVICE? If you drop a call in your Coverage Area, redial. If it s answered within 5 minutes, call us within 90 days if you re a Postpay customer, or within 45 days if you re a Prepaid customer, and we ll give you a 1-minute airtime credit. If you re a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we re at fault, call us within 180 days and we ll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service. ABOUT MY PAYMENTS If you re a Postpay customer and we don t get your payment on time, we will charge you a late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat 5 per month, whichever is greater, if allowed by law in the state of your billing address. (If you choose another company to bill you for our Service [such as another Verizon company], late fees are set by that company or by its tariffs and may be higher than our late fees.) Late Fees are part of the rates and charges you agree to pay us. If you fail to pay on time and Verizon Wireless refers your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18 percent. We may require a deposit at the time of activation or afterward, or an increased deposit. We ll pay simple interest on any deposit at the rate the law requires. We may apply deposits or payments in any order to any amounts you owe us on any account. If your final credit balance is less than 1, we will refund it only if you ask. You may have to pay a 35 fee to re-activate Service if your Service is terminated, or a 15 fee to reconnect Service if it is interrupted for nonpayment or suspended for any reason. If you re a Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment. Your balance may not exceed 1,000 and you may be prevented from replenishing if your balance reaches 1,000. We will suspend service when your account reaches the expiration date and any unused balance will be forfeited. We may charge you up to 25 for any returned check. WHAT IF MY WIRELESS DEVICE GETS LOST OR STOLEN? We re here to help. It s important that you notify us right away, so we can suspend your Service to keep someone else from using it. If you re a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we re happy to review your account activity and any other information you d like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don t have to pay any charges you dispute while they are being investigated. If we haven t given you a courtesy suspension of recurring monthly charges during the past year, we ll give you one for 30 days or until you replace or recover your wireless device, whichever comes first. WHAT ARE VERIZON WIRELESS RIGHTS TO LIMIT OR END SERVICE OR END THIS AGREEMENT? We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this agreement; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any US governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; or, if you re a Postpay customer; (f) do not pay your bill on time; (g) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven t yet billed the charges); (h) provide credit information we can t verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any user of your device or any line of service on your account, or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) spam, or engage in other abusive messaging or calling; (d) modify your device from its manufacturer s specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason verizonwireless.com 21