3Q 2003 FINANCIAL RESULTS. 14th November 2003

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1 3Q 2003 FINANCIAL RESULTS 14th November 2003

2 Broadband setting the pace Revenue growth trend continues: 3Q03 revenues at ml, up 24% vs 3Q02 ADSL momentum still very strong: 132,000 new ADSL subscribers vs 2Q03, reaching 602,000 ADSL customers with an average acquisition rate of 11,000 new customers per week in the quarter ( in September). Total active subscribers at 7,6 ml 3Q03 EBITDA at 14.1 ml and gross margin at 49.5%, discounting seasonality and impact of ADSL Cash available as of : 447 ml October 2003 revenues at 88 ml in line with FY revenue target of >20% growth Selected and targeted investments in LLU (Netherlands, Italy and France) will push top line growth and profitability in ADSL 2

3 Key financials: 3Q02 vs 3Q03 m 3Q02 3Q03 % diff m 3Q Q ,2 Revenues % 179,9 Gross Margin % EBITDA (3.7) 14.1 nm 110,1 89,9 EBIT (84.4) (52.4) 38% Free Cash Flow (93.0) (45.1) 52% (3,7) 14,1 Revenues Gross margin EBITDA 3

4 Key financials: 9 months 02 vs 9 months ,9 9M 02 9M 03 m 9M 02 9M 03 % diff 547,5 Revenues % Gross Margin % 327,0 EBITDA (12.2) 47.1 nm 262,1 EBIT (437.4) (151.2) 65% 47,1 Free Cash Flow (245.2) (98.6) 59% (12,2) Revenues Gross margin EBITDA 4

5 Revenues by business line: 3Q02 vs 3Q03 m 3Q02 3Q03 % diff Access % 68% 68% - Portal % 5% 5% - Business services % 17% 19% Voice % Others 7% 5.6 8% (59%) 3% 1% Total revenues % 5

6 Revenues by business line: 9 months 02 vs 9 months 03 m 9 months 02 9 months 03 % diff Access % 69% 69% - Portal * (5%) 7% 5% Business services % 14% 17% Voice % 7% 8% - Others (61%) 4% 1% Total revenues % * The decrease is due to the disposal of Hispavista and WOL merchandising 6

7 Operating costs: 3Q02 vs 3Q03 m 3Q02 3Q03 % diff Gross Margin % 50% 50% - Sales & Marketing % 18% 16% Personnel costs % 20% 16% G&A (10%) 15% 11% Total operating costs % 52% 43% EBITDA (3.7) 14.1 nm nm 6.3% 7

8 Operating costs: 9 months 02 vs. 9 months 03 m 9 months 02 9 months 03 % diff Gross Margin % 48% 50% Sales & Marketing % 17% 16% Personnel costs (2%) 19% 16% G&A (5%) 14% 11% Total operating costs % 50% 43% EBITDA (12.2) 47.1 nm nm 7.2% 8

9 Gross margin by business line: 3Q03 vs 3Q02 Access Portal 3Q % 3Q % 3Q % 3Q % B2B Voice 3Q % 3Q % 3Q % 3Q % 9

10 Revenues by countries 3Q03 Switzerland 2% Czech Rep. 2% 80% of revenues generated in the 5 main markets South Africa 3% Benelux 10% Spain 2% Tiscali Int. Network 3% Italy 19% Germany 9% Nordic 6% Austria 2% France 21% UK 21% 10

11 Active dial-up customers by country 3Q03 Nordic 5% Others 13% Germ any 10% France 12% 7 million active users represent an important source of new ADSL customers < UK 23% Be ne lux 13% Italy 24% 11

12 Broadband customers 3Q03 UK 11% Nordic 7% Others 6% Germany 19% 3-fold growth since the beginning of the year Benelux 20% Italy 14% France 23% Q 02 2Q 02 3Q 02 4Q 02 1Q 03 2Q 03 3Q 03 FY 03 12

13 ADSL revenues trend The weight of ADSL revenues has been increasing steadily Average ARPU at ca 28/month LLU already started in the Netherlands, to be rolled out in Italy and France in 2004 % of ADSL revenues on total access revenues 35% 30% 25% 20% 15% 10% 5% 0% 29% 24% 16% 8% Q4 02 Q1 03 Q2 03 Q

14 Broadband subscribers quarterly growth by country 000s users 200 ADSL users Q203 ADSL users Q % +49% +36% +22% +29% +6% +90% France Benelux Germany It aly UK Nordic Others The average growth rate in the quarter was 30%. The growth in Germany shows the effect of further liberalisation in the ADSL market 14

15 3Q03: Key metrics Active users (ml) 7,6 ADSL users (000s) 602 7, Q02 3Q03 3Q02 3Q03 Minutes (bl) 10,3 Unique visitors (ml) 12,4 9,2 11,5 3Q02 3Q03 3Q02 3Q03 15 * The figure refers to the 5 main European market (Italy, France, Germany, UK, Netherlands)

16 Net Financial Position million 447 (250) (150) Tender offer on 150 ml due 2004 announced (209.5) (233.3) (70.8) (23.8) Oct Cash available on Bond due July 2005 Bond due July 2004 EL Bond due Sept 2006 Other S/M term debt NFP on NFP with full conversion of the Equity Linked Bond Equity-linked bonds have a strong equity component (soft mandatory feature) Tender offer on bonds, if approved and accepted, will allow significant savings ( 3ml p.a.) 16

17 Targets Over 20% YoY revenue growth Around broadband subscribers EBITDA margin at 8% Operating capex at 8% of turnover Positive net profit before goodwill amortisation in 2004 and positive FY2005 net profit 17

18 Disclaimer This presentation contains unaudited and/or proforma financial data; it also includes forward-looking information that is subject to risks and uncertainties associated with Tiscali and the Internet sector. This information reflects Tiscali s management expectations, based on currently available information. The forward-looking information reflects certain assumed market parameters and other assumptions, but may differ materially from actual future results. This presentation does not constitute an offer of Tiscali shares. Not for release, publication or distribution, in whole or in part, in or into United States, Canada, Australia or Japan. 18

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