Promote Communication in Health, Social Care or Children s and Young People s Settings

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1 This unit has 4 learning outcomes. LEARNING OUTCOMES The learner will: 1. Understand why effective is important in the work setting 2. Be able to meet the and language needs, wishes and preferences of individuals ASSESSMENT CRITERIA The learner can: 1.1. Identify the different reasons why people communicate 1.2. Explain how affects relationships in the work setting 2.1. Demonstrate how to establish the and language needs, wishes and preferences of individuals 2.2. Describe the factors to consider when promoting effective 2.3. Demonstrate a range of methods and styles to meet individual needs 2.4. Demonstrate how to respond to an individual s reactions when communicating 1

2 LEARNING OUTCOMES The learner will: 3. Be able to overcome barriers to 4. Be able to apply principles and practices relating to confidentiality ASSESSMENT CRITERIA The learner can: 3.1. Explain how people from different backgrounds may use and/or interpret methods in different ways 3.2. Identify barriers to effective 3.3. Demonstrate ways to overcome barriers to 3.4. Demonstrate strategies that can be used to clarify misunderstandings 3.5. Explain how to access extra support or services to enable individuals to communicate effectively 4.1. Explain the meaning of the term confidentiality 4.2. Demonstrate ways to maintain confidentiality in day to day 4.3. Describe the potential tension between maintaining an individual s confidentiality and disclosing concerns

3 Owner: Unit Grading Structure City & Guilds PASS Sector Subject Areas (SSA) 1.3 Health and Social Care 1.5 Child Development and Well-Being Unit Review Date (dd/mm/yyyy) 31/12/2016 Availability for Use Shared Restricted organisations Assessment Guidance This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles. Equivalences Communication Skills for Working in the Health Sector (L/502/3381) 3

4 ASSESSMENT INFORMATION Specific Requirements for Assessment and delivery of this unit. ASSESSMENT AND DELIVERY INFORMATION Centre devised assessment tasks should be approved by the internal or external verifier for the course before delivery takes place in order to ensure the assessment is fit for purpose and meets the standards required. Assessment requirements/recommendations This unit must be assessed in accordance with Skills for Care and Development's QCF Assessment Principles. This unit is mapped to National Occupational Standards: CCLD 301: Develop and promote positive relationships GCU 1: GEN 22: Make use of supervision HSC 31: Promote effective with, for and about individuals. Themes recur as knowledge requirements and core values throughout HSC NOS Unit Summary This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit explores the central importance of in such settings, and ways to meet individual needs and preferences in. It also considers issues of confidentiality Indicative Content Delivery Requirements/Recommendations Learning Outcome Communication methods include: non-verbal 4

5 - eye contact - touch - physical gestures - body language - behaviour verbal - vocabulary - linguistic tone - pitch Learning Outcome Services may include: translation services interpreting services speech and language services advocacy services 5

Unit Level: Unit Credit Value: 3 GLH: 27 AIM Awards Unit Code: PT1/L2/EA/014 Unique Reference Y/601/7352

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