WELCOME. to the 3rd Quarter 2015 issue of Innovation Connections.
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1 Volume 4 Issue 3 September 2015 WELCOME to the 3rd Quarter 2015 issue of Innovation Connections. In this issue, we re pleased to announce a new partnership with CareFusion, a leading global medical technology firm, to distribute their Rowa Vmax technology to the US market. In our continuing series, Analyzing Your Data - A World of Opportunities, we describe how to use PharmASSIST Symphony to track and address dispenser unavailability, and increase overall system performance. Additionally, following up on our last issue s article on the formation of our new Advanced Systems Division, we highlight how the group has broadened our Professional Services offerings for pharmacy operations. And our Client Services group has new next-generation Call Center technology to assist you with tech support. Contents Company News Innovation Partners with CareFusion to Bring Rowa Technology to US PharmASSIST Symphony Update Analyzing Your Data - A World of Opportunities Professional Services Broadening Our Services to Help Optimize Your Pharmacy Operations. Client Services Optimize Your PharmASSIST ROBOTx With Our Preventative Maintenance Program Our Trade Show Schedule Q Innovation Partners with CareFusion to Bring Rowa Technology to US We're pleased to announce a new agreement with CareFusion, a leading global medical technology firm, enabling us to be the first technology provider to offer their Rowa Vmax in the US market. Rowa Vmax is a high-density, robotic storage and retrieval technology for medications, used in various pharmacy settings. Currently, Rowa is the leading pharmacy automation technology in Europe, installed in more than 5,000 retail pharmacies.
2 Rowa Vmax stores large amounts of packaged pharmaceuticals in a compact space. The system s high-density storage combined with its two picking heads delivers unparalleled speed and efficiency, moving up to eight packages simultaneously in just a few seconds. Rowa Vmax also features an internal printer for labeling packages as they are retrieved. Innovation CEO Mary Reno commented, The Rowa Vmax technology is the perfect compliment to our high-volume solutions, enabling our customers to integrate next generation, robotic storage and retrieval technology into their high-volume configurations. Our team looks forward to working with CareFusion to introduce Rowa to the U.S. market and demonstrate how all types of pharmacies can achieve myriad patient-centric, operational, and economic benefits. We plan to debut Rowa Vmax at our booth (#2539) at the ASHP Midyear Conference in New Orleans from December 7-9. For more details on how Rowa Vmax works and how it may be a good fit for your pharmacy, contact sales@innovat.com. Analyzing Your Data - A World of Opportunities Innovation Automation: Dispenser Run Dry To measure the performance of your Innovation cabinet-based and robotic automation more accurately, you must take into account whether your staff is replenishing dispensers in a timely manner. When dispensers are unavailable due to running out of product (i.e., running dry), your pharmacy s throughput and system efficiency suffer. During a recent three-month period (May to July 2015), we used PharmASSIST Symphony to capture and analyze the total of dispenser run dry instances each month from five different customer sites. The graph below depicts the total number of Run Dry Instances, Run Dry as a percentage (%) of Total Volume, and as a percentage (%) of Max Run Dry NDC/Total Run Dry for each customer. Andon and Lean Inventory Management Andon is a visual control device that indicates an action is required at a machine or workstation, and is a great Lean tool to help monitor your pharmacy s inventory. As dispensers start to run low in product inventory and require replenishment, a visual signal is key to alerting staff that an action is required. In our cabinet-based and robotic automation, the Filling screen displays visual indication that dispensers need replenishing.
3 Lean inventory management involves reducing inventory waste and promoting just in-time inventory process, which in turn promotes the pull or on demand inventory system. This approach helps in reducing inventory holding costs, product waste due to excess inventory stocking, and saves invaluable time. You can also streamline your inventory and optimize your automation use by accurately tracking product usage and assigning the right formulary mix to your system s dispensers. Using Symphony Reports to Prevent Dispenser Unavailability The following Symphony reports can help you improve dispenser utilization, reduce run dries, and improve overall system performance. Symphony Report Dispenser Utilization Description Provides a summary of each dispenser s utilization as a percentage of total orders and total tablets/capsules. This provides a snapshot of the dispenser s overall performance. Use Use to track the fastest and slowest movers in the system provided the dispenser assignments do not change frequently. Optimum Product Assignment Lists most utilized products that can be assigned to dispensers, helping to maximize system performance. The report provides: Assignment Recommendations Unassignment Recommendations Dispensers Available For Assignment Optimally Assigned Product Use to identify slow movers, high movers that can be assigned to dispensers to improve performance, and dispensers that have not been assigned. Multiple Dispenser Opportunity Provides recommendations for assigning products to dispensers based on average and peak dispensing statistics. Use to determine which drugs need an additional dispenser and which drugs can be removed from the system and assigned to high movers. Dispenser Replenishmen List of each dispenser that is marked for replenishment, including approximate number of bottles needed to replenish the dispenser to maximum allowed quantity. You can print this report and use it as a checklist. You can then select and stage the stock bottles before beginning the replenishment process and check off dispensers that have been replenished. Physical Inventory Worksheet for reordering auto-fill stock or reporting on-hand inventory for auto-fill stock both Use to improve your reordering performance for inventory used in your dispensers.
4 Worksheet in and out of dispensers. How Innovation Professional Services Can Help You can engage our Professional Services team to help better manage your dispensers. The team can help you track dispenser run dry data and make better decisions on formulary placement and multiple dispenser opportunities, all of which will help you reduce run dry instances and increase throughput. Additionally, you can engage Professional Services to help you perform various other related services, such as: Forecasting and better scheduling of dispenser replenishments. Inventory management tools and techniques. Planogram techniques for improved capacity management and utilization of dispensers and canisters. Lean tools to streamline your replenishment process. If you are interested in engaging our Professional Services group or simply learning more about our various services, Broadening Our Services to Help Optimize Your Pharmacy Operations. Is your pharmacy struggling to keep up with an ever-evolving business model? Is your staff stressed with an increased workload within your current environment? Is the pressure of freeing up your staff to deliver and grow your patient services overwhelming? Our seasoned Professional Services team comprised of pharmacy operations, Lean Six Sigma, and technology professionals is here to help you tackle your myriad challenges head on. We listen to your goals and formulate a comprehensive plan to address your issues and optimize your operation. Our team also ensures your staff understands, appreciates, and embraces the value that the in-depth analysis and actions bring to your pharmacy and business. Most importantly, we help you refocus your energies on your patients so you can provide them with the best possible care. Here s an overview of our latest Professional Services offerings: Pharmacy Intelligence Workflow & Process Optimization Pharmacy Operations Management Product/System Consulting Our unique combination of application-based data analytics, computer-animated process simulation, and Lean Six Sigma process analysis enables us to build and analyze multiple process scenarios using your pharmacy-specific data. We simulate the data through various automation and production logistics technologies, workflows, and physical configurations. The complete exercise assesses operational risks, optimizes system designs and processes, and accurately forecasts results. Thus, you get substantiated answers before you invest and you don t incur the costs of implementing and then changing a live production system. As your prescription fulfillment process continually evolves with new regulations, Medicare and 340B changes, and the like, your workflow may not be as efficient as it once was. To help you optimize your processes, we analyze every aspect of your workflow, systems integration, and use of automation. We then recommend detailed system and physical flow adjustments, application and device upgrades, and even staff role modifications. The main objective is to automate or streamline manual tasks, correctly orient technician tasks, and free up your pharmacists to focus on MTM and other billable services. To help maximize your limited resources, we provide direct one-on-one collaboration to analyze your current operations. We then gather input from our entire team, which includes a pharmacist with more than 35 years experience in all aspects of pharmacy service. Through this collaborative effort, our pharmacy operations professionals will provide you with tangible recommendations to improve your pharmacy and help guide you through any changes. To help you get the most out of your Innovation products and other pharmacy technologies, we provide expert product/system-specific consulting. Whether you need to revisit and understand the ramifications of Symphony s configuration settings or streamline the triage of problem prescriptions, our seasoned team can help you maximize the value of all of your technologies.
5 Pharmacy Business Consulting Compliance & Regulatory Innovation is unique in the pharmacy automation industry due to our close business relationship with our academic partner, Binghamton University. Working together with your team, our professionals help you better understand and clearly define your business goals. Whether the engagement is narrowly scoped or more general, our team of pharmacists, business executives, university management, program management personnel, and internal resources are available to assist in any and all areas of focus. As patient compliance becomes more tied to reimbursement, understanding the broad range of tools that can help you better manage your compliance initiatives is vital to your business success. Our team of pharmacists and software professionals help you navigate the ever-evolving compliance landscape, and demonstrate how you can use PharmASSIST Symphony to meet and successfully document your patient compliance efforts. If you re interested in engaging our Professional Services group or simply learning more about our various services, Enhancing Our Technical Services Call Center To help better serve you from a technical support standpoint, our Client Services group has greatly enhanced our Technical Services Call Center with new technology and performance metrics. We ve listened closely to your feedback and have taken several steps to ensure you have a pleasant and helpful customer experience. Using the new support system, our team can better and more quickly address your issues, track internal staff activity, and use system data to continually improve overall service. For example, we ll track and measure all types of customer support call activity from customer call routing to call queue accuracy (i.e., correct help topic/appropriate resource) to the average life of a support ticket (i.e., how quickly we resolve your issues). These are just a few of the many features of the new system. In our next issue, we ll show you an example of a scoreboard of key support issues and the data we track every day. If you have any technical support-related suggestions, contact Innovation Client Services at clientservices@innovat.com. Our Trade Show Schedule for Q /10-12 HCP - Fall Hospital Pharmacy Conference Los Angeles, CA 10/10-14 NCPA Annual Convention
6 Washington, DC 10/18-21 Joint Federal Pharmacy Seminar Washington, DC 12/6-10 ASHP Midyear New Orleans, LA We Want Your Feedback We encourage all of you to provide feedback on Innovation Connections. If you have comments, suggestions, or are interested in participating in our Customer Spotlight for an upcoming issue, please let us know. Your participation and enthusiasm is key to our success. us at
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