Q-FL. Introduction to the System. Manual Ticket Dispenser. Capacitive Buttons Ticket Dispenser

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1 Q-FL Introduction to the System - Q-FL is Q-Better s most complete Queue Management System. It improves efficaciously customer service in companies and institutions that face problems associated with long waiting queues. It allows the extensive improvement of customer service, increasing the clients level of comfort and the productivity of the person serving the client. - This system has all the Q-DS features plus the Queue Management functionalities. - The Q-FL has a powerful statistics feature. The metrics and statistics given in real time allow the administration to optimize human resources and profile clients. - A typical Queue Management System is composed by: a ticket dispenser, a server or a player with the Q-FL connected to information screens and a device for calls and control. - The Q-Better s ticket dispensers are really robust and resistant. Q-Better has two models of automatic ticket dispensers: a touch ticket dispenser and a buttons ticket dispenser. In some situations it is possible to use a manual ticket dispenser. Manual Ticket Dispenser Different Colors Just one service Compatible ticket roll 2000 tickets roll Capacitive Buttons Ticket Dispenser 8 Push Buttons Customizable Text TCP/IP connection Thermal Ticket Printer Automatic detection Maximum of 8 services Ability to connect to multiple counters and screens Dimensions: 122 cm x 27 cm x 27 cm Weight: 30Kg VAC, 50/60Hz

2 Touch Ticket Dispenser (10 /15 ) Anti vandal 10 /15 LCD touch screen Customizable Text TCP/IP connection Thermal Ticket Printer Automatic detection Unlimited number of services Ability to connect to multiple counters and screens Includes Intel Trail-D CPU 1GB RAM, SSD Hard Drive 16GB Available in two colors: black and white VAC, 50/60Hz Call Buttons Radiofrequency (wireless) 868MHz Frequency Range up to 300m Suitable for service desks without PC Radio receiver for the registration of up to 50 wireless call buttons and between 4 and 14 wired call buttons USB/RC485 connection to PC OPTIONS SERVICE TO CALL QM Pad Clients waiting Serving A007 Runs in Windows through the installation of the application Connected A: 0 MANUAL CALL It also has a web-based version that is compatible with tablets

3 System Setup Number of Players Configurations 1 Standalone 1-3 Multiview 1-10 Network >10 Enterprise Server Minimum Requirements Minimum Requirements CPU: Intel Atom N 2600 RAM: 2 GB GPU: Any OS: Microsoft Windows 7 or 8 Recommended Requirements CPU: Intel Core I3 or AMD equivalent RAM: 3 GB GPU: Dedicated Graphics Card OS: Microsoft Windows 7 or 8 Parts and Specifications Layout Background, Mask - Allows the configuration of the project s Background with: solid color, image or theme; - Allows the definition of an image as a mask over the contents; - It is easily customizable (you can introduce a brand logo, for example). Formats: jpg, png, bmp, tif, png Clock Analogical, Digital, Countdown - Allows the time zone and the daylight saving time definition;

4 Date - Allows you to define the date and specify if you want it to have the short or long format; HTML Source Web Page - Allows you to add a static html page from a local or remote URL; - Does not accept https; - Allows the insertion of dynamic content such as information that is regularly updated without the need to edit the project; - Allows the configuration of the way that web pages will be displayed (zoom and position); - Allows you to define the refresh time of the presented web pages; - It does not allow the presentation of web pages that require the user identification or interaction. Formats: HTML Pages Streaming Video Transmission - Allows the configuration of the Menu Board layout design. Namely: the background, the title, the header, the image and the table; - Has a list of predefined styles; - Allows the manual data insertion in the Menu Board; - It is possible to export the table data to a file; - It is ideal to the creation of price tables. Formats: IP Cameras with MJPEG protocol Table Images, Text, Tables - Allows the configuration of the Table layout design. Namely: the background, the title, the header, the image and the table; - Has a list of pre-defined styles; - Allows the manual data insertion in the Table; - It is possible to export the table data to a file. Formats: CSV, MBD Text Box Text - Allows you to add customizable texts that will be presented during a defined period of time. Ticker RSS and Text - Allows you to add dynamic RSS or texts; - Allows you to control the ticker speed; - The texts are easily customizable; - It is possible to control the orientation of the ticker (vertical or horizontal); - The ticker performance can be improved by the activation of the Hardware Acceleration option, because it uses DirectX. Formats: 1.0 and 2.0 RSS Version TV/Vídeo TV/Video Transmission - Allows you to display video through a TV card or webcam; - The TV card can be analogical or digital. Player Projects - The Player application allows you to display the projects created in the Composer; - Through the Multiview version it is possible to display the created projects in a maximum of 3 screens/players; - Through the Network Composer it is possible to send projects to a set of players (between 1 and 10) in the same network; - In the Network configuration it is possible to add Players to the list manually or automatically; - Through the enterprise Server it is possible to send projects not to a player but to a Web Server. Menu Board Images, Text, Tables - Allows the configuration of the Menu Board layout design. Namely: the background, the title, the header, the image and the table; - Has a list of predefined styles; - Allows the manual data insertion in the Menu Board; - It is possible to export the table data to a file; - It is ideal to the creation of price tables.

5 Multimedia Images, Videos, Web Page, Slideshow - It is possible to create a playlist of multimedia files; - It is possible to add multimedia files from the hard drive; - Allows the creation and edition of images - It is possible to add dynamic content such as information that is regularly updated without the need to edit the project; - Does not accept https; - It does not allow the presentation of web pages that require the user identification or interaction; - Allows the creation of a slideshow with the following elements: images; ppt/pptx and PDF; - With the slideshow it is possible to configure the transition time and effects such as: crossfade, crossfade zoom, random, and others; - It is possible to define the time that each item or slideshow will be displayed in the player; - It is possible to define the date and time that each item or slideshow will be presented in the player; - It is possible to display items in full screen; - Enables the soft transition between items through the preload function; - It is possible to preview the multimedia items; Queue Management (only available in the Q-FL System) - Allows you to manage your waiting queues; - It is possible to configure the design; - Allows the call too be made by service or by counter; - It is possible to prioritize the services; - It is possible to choose the services and counters to be presented in each screen; - It has real time queue management statistics, such as the waiting times, the number of attended tickets, among others. Schedule Calendar - Schedules single events that will run only once at a pre-defined date and time; - Schedules daily events that will run every day or every set of days; - Schedules weekly events that will run every week or every set of weeks; - Schedules monthly events that will run at a day every month or every set of months. Formats: - jpg, gif, bmp, png - wmv, mpg, avi, dvix, vob, swf, flv, mp4 - Página HTML - jpg, png, ppt/pptx, pdf Resolutions Integration Between Systems All the know resolutions Portrait Landscape Retail Analytics Enterprise Server Network

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