Rethinking Queue Management.

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1 Rethinking Queue Management

2 BLOOM is a queue management system based on the last tendencies of technology and market needs. We invite you to get to know Bloom and prove that it is thought for all its users: installer, service provider and end user. CUSTOMER FLOW Service selection The customer selects a service in the ticket dispenser. Ticket The ticket can have the logo and name of your company, selected service, ticket number, etc. What is queue management? More than ever, companies and institutions must focus on delivering great customer experience in order to differentiate themselves and create brand loyalty. A queue management system allows you to manage your queues, services and resources to ensure an optimal service, from entry to exit. This way you will increase your customers satisfaction, staff performance and knowledge about your business and customers. Call A sound and a visual signal are played when a new customer is called. Service The customer is served and the employee calls a new client through the calling software.

3 FEATURES Bloom Slave player Bloom Master player MASTER/SLAVE CONFIGURATION Bloom is a flexible and scalable solution. It is possible to start your queuing system with only one player (master) and simply expand it to a network of multiple players (slaves). PLUG AND PLAY SYSTEM Master Slave With Bloom the installation becomes really simple and easy. You just have to plug the Bloom player to the screen and to the network, and all system components are automatically detected and installed. Queue Management - Bloom automatically manages and organizes the customer flow, accordingly to your configuration preferences. Dashboard and Statistics - this system provides metrics and statistics in real time allowing the optimization of your human resources and the analysis of clients profiles. Multiplatform and Mobile - your queue management system can be configured through any device and platform with a web browser. Multimedia Content - Bloom allows you to add multimedia content to your queuing system. This way you can promote your products and display warnings while the customers are waiting to be called. Ticket Dispenser - Q-Better offers different ticket dispensers models. They are automatically detected when the system is being configured.

4 STATE OF THE ART SYSTEM Understand, optimize and improve your customer service with Bloom. It is a state of the art queue management system. EASY TO INSTALL MULTIPLATFORM AND MOBILE CLEAN DESIGN All system components are automatically detected and installed. Bloom has a Linux and Windows version. With an embedded web-server, it allows you to access the system from any device with a web browser. Bloom has a beautiful, intuitive and responsive interface. Even if you don t want, the contents will always be awesome. Other benefits Current and quality technology Operates standalone and in the cloud Flexible and scalable configurations Dashboard Statistics Compatible with all languages Resources Queue Managemen MULTIMEDIA Useful data generation for resources management Qm Pad System Galery Login

5 DIGITAL SIGNAGE INTEGRATION Keep using the digital signage system of your choice and organize your customers flow with Bloom. Your digital signage system Your digital signage system Bloom Bloom queue management system If you already use a digital signage system or have preference for a particular one, it is possible to integrate it with Bloom through our API. BLOOM SERVER Bloom Server is a solution to big and decentralized networks. This system allows you to remotely and centrally manage all the players in your queuing network, as well to get to know in depth your business performance through the analysis of statistics. MANAGEMENT Manage all the network settings in real time. Manage content playlists and send it to the remote players. Setup all the hardware. Replicate settings from one player to other. STATISTICS Waiting time and time of serving. Answered tickets, waiting tickets, cancelled tickets, etc. Control the status of users, caller buttons and ticket dispensers. Staff performance analysis.

6 HEADQUARTERS LISBON OFFICE CONTACTS Travessa do Adro nº 2A PHONE Olivais Lisboa Portugal SITE

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