Contents. Safety Management System Overview

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1 Contents Safety Management System Overview

2 Table of Contents Safety: A Key Priority 3 Introduction to the Transport for NSW Safety Management System 4 Safety Policy 5 Safety Culture Accountability Safety Risk Management Safety Incident Reporting and Investigation Security Safety Assurance Emergency and Crisis Management Safety Change Management Rail Safety Workplace Safety Consultation Safety Inspections Safety in Procurement Safety Audit and Compliance Management TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW 2

3 Safety: A Key Priority The management of safety is of paramount importance to Transport for New South Wales (TfNSW). Our safety reputation and business success are dependent upon the support of every individual. A core TfNSW value is Safety is a core value and a key contributor to the success of Transport for NSW. TfNSW is committed to creating a working environment that enables proactive safety management that, strives to improve the health, safety and wellbeing of our employees, consultants and contractors, and assures the safety of our visitors and members of the public. This means: >> creating a culture of working safely >> understanding and managing our safety risks >> having clear managerial accountabilities >> educating and training employees, consultants and our contractors >> working collaboratively. >> checking for legislative compliance. 3 TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW

4 Introduction to the Transport for NSW Safety Management System The Safety Management System (SMS) is part of TfNSW s Management System. It is the means by which TfNSW discharges its ethical and legal safety accountabilities. Accordingly, compliance with the SMS is mandatory. Any failure to comply with the SMS means that safety controls are ineffective or are violated, which could potentially lead to death or injury and put TfNSW in a position of legal breach. Our SMS is more than a legal requirement; it provides us with a means of communicating a positive safety culture and establishes the means of continuously improving safety performance within TfNSW. The SMS aims to: >> reduce human suffering by preventing accidents and injuries in the workplace >> improve business performance >> discharge our legal and regulatory obligations >> help us to effectively manage risks >> provide a clear statement of our intent and set the standard we require to be achieved. The TfNSW SMS is made up of: >> leadership, commitment, planning and responsibility >> governance & business framework >> risk management >> customer delivery >> procurement, contractors, alliances and partners >> our people and resources >> documentation, knowledge management and information management >> communications and engagement >> measure, audit, review and improve. This document provides an overview of the components which comprise TfNSW Safety Management System (SMS). The components are: >> Safety Policy >> Safety Accountabilities >> Safety Incident Reporting and Investigation >> Security >> Safety Change Management >> Workplace Safety >> Safety in Procurement >> Safety Culture >> Safety Risk Management >> Safety Assurance >> Emergency and Crisis Management >> Rail Safety >> Safety Inspections >> Safety Audit and Compliance Management. TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW 4

5 Safety Policy The cornerstone of the SMS is the Safety Policy, approved by the TfNSW Executive. The TfNSW Safety Policy is supported by the following principles: >> Creating a culture of working safely. >> Understanding and managing our safety risks. >> Educating and training employees, consultants and contractors. >> Having clear managerial accountabilities. >> Engaging in proactive consultation. >> Checking for legislative compliance. >> Working collaboratively. We will continuously improve our safety performance through: >> Setting challenging safety performance targets. >> A safety culture that allows all accidents, incidents, near hits and hazards to be reported and actioned. >> Learning from public and private transport operators and other organisations. >> An active assurance regime that finds opportunity for improvement. Safety Culture Safety culture is the sum of individual and collective values, efforts and behaviours. Therefore, we acknowledge the value of individual inputs, the support we provide for others and the support others provide for us. Our safety culture is based upon a belief that: >> safety is a key priority >> accidents can and should be prevented >> safety is more than words on paper, it is a way of life and the way we do things >> our long-term future depends upon our commitment to working and acting safely >> working safely is a condition of employment >> safety risks must be identified, evaluated and controlled >> we all have a role to play >> we look after each other and, if someone tells us we are operating in an unsafe manner, we thank him or her. Our SMS is more than a legal requirement; it provides us with a means of communicating a positive safety culture and establishes the means of continuously improving safety performance within Transport for NSW. 5 TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW

6 Safety Accountabilities The health and safety interests of TfNSW s employees, customers, contractors and members of the public necessitate that TfNSW establishes simple, appropriate and clearly defined safety responsibilities and authorities, and ensures that all TfNSW employees and contractors are accountable for satisfying their personal safety responsibilities and authorities. The TfNSW Executive accepts that they have accountability for safety management, which includes legislative compliance, creating a positive safety culture, leadership and provision of budgets to ensure safety is properly managed. All managers and employees have specific safety accountabilities assigned and documented within their position descriptions. Generic safety accountabilities for TfNSW employees are: >> Transport for NSW has in place appropriate safety policies >> management systems, arrangements and procedures meet legal requirements and >> assess and control risks >> always having regard for all staff and members of the public, including those with particular needs. >> accepting responsibility to act in a safe manner at all times and to work within the safety systems developed for their workplace >> ensuring they do not go on the rail network unless they are trained and have current accreditation for the task they intend to perform >> playing a positive role in supporting the organisational safety culture, which involves promoting and demonstrating safe behaviours and practices, identifying continuous improvement opportunities, reporting accidents and near misses and identifying hazards and unsafe acts >> ensuring the health, safety and welfare of themselves and ensure others are not affected by their safety acts or omissions >> complying with the requirements of the Safety Policy, procedures and other safety management requirements >> complying with all reasonable instructions given unless it may adversely affect the health and safety of themselves and others >> taking accountability for implementing systems for the safety of visitors/contractors to ensure they are aware of specific site risks, safety arrangements and emergency procedures >> when working at other than TfNSW controlled workplaces, ensuring they are aware of the Safety Policy and Safety Management System requirements for the place of work for the tasks being performed, particularly the emergency arrangements for the site they are working at, remembering that, on rail networks, emergency arrangements can change on a daily basis >> prompt reporting of rail safety and work health and safety incidents to their supervisor or manager. TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW 6

7 Safety Risk Management The management of safety risks is an ongoing process and is performed for all activities with safety related outcomes to ensure those safety risks are suitably managed. TfNSW requires safety risks to be managed to a level such that the risk is either low, or the risk is reduced to levels that are so far as is reasonably practicable (SFAIRP). When looking at ways of eliminating or reducing safety risks to a SFAIRP level, there is a need to demonstrate that the hierarchy of control principle has been applied. Hierarchy of control provides a legal and logical six-step order to be followed in developing risk treatments: 1. Elimination remove the hazard all together. 2. Substitution for example, substituting a chemical for a less hazardous substance. 3. Isolation that is, isolating the hazard from any person exposed to it. 4. Engineering Controls for example, guards around machinery. 5. Administrative Controls for example, training and work processes. 6. Personal Protective Equipment (PPE). Elimination of the hazard must always be considered as a first course of action unless it is impractical. Substitution does not remove the risk; rather it replaces the hazard with one that carries a lower risk. PPE is the least desirable control and should only be used after elimination, substitution, isolation, engineering controls and administration controls have been exhausted. Safety Incident Reporting and Investigation Every safety occurrence has the potential to: >> seriously injure or cause fatality >> cause serious loss of business or damage to our reputation >> bring about legal action or result in prohibition notices >> increase insurance premiums >> negatively impact morale. We must learn from all accidents and mistakes by operating in an environment where all accidents, near misses/hits and opportunities to improve are reported and investigated. Investigations All accidents will be investigated in a just culture manner and all personnel will be encouraged to contribute to investigations without fear of retribution. Investigations will identify causation and recommend preventative measures. Accident investigators will look at system deficiencies, including potential latent failure within those systems, rather than only looking at immediate cause. In doing so they will consider: >> organisational deficiency >> workplace deficiency >> individual and team breaches >> the adequacy of equipment, systems and processes >> whether controls were appropriately observed, including reasons for non-compliance. 7 TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW

8 Security Security obligations include the promotion of a security culture and implementation of measures that address the threat and risk environment facing TfNSW. In addition to traditional security threats such as vandalism and trespass, TfNSW is aware of, and sensitive to, the changing security environment including that of terrorism. TfNSW discharges its security responsibilities in a proactive manner in the following key areas: >> ensuring that all employees are aware of their security responsibilities and diligent in their implementation of security procedures >> ensuring the security of sensitive documentation through an appropriate document classification system and safe handling regime >> addressing the security of infrastructure through standard inspection regimes, periodic audits and the general vigilance and security awareness of employees >> ensuring the proper implementation of security measures in response to heightened National Counter-Terrorism Alert Levels >> ensuring regular communication between TfNSW, Police and relevant Government Agencies to ensure security standards meet national requirements whilst contributing to collective security >> conducting regular security threat assessments. TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW 8

9 Safety Assurance A robust process is applied to all projects where TfNSW is accountable for design, construction and commissioning. The safety assurance process involves six stages and may include any or all of the following stages as appropriate: 1. Determining generic Project Safety Management requirements. 2. Reliability, Availability, Maintainability & Safety (RAMS). 3. Engineering Safety. 4. Governance. 5. Development of a Safety Assurance Report. 6. Independent validation. Emergency and Crisis Management Although emergency situations are rare events, should they occur they have high impact consequences. It is therefore essential that TfNSW personnel are trained, equipped and prepared to deal with emergency situations. This is achieved by: >> formally appointing a senior emergency coordinator >> identifying emergency risks >> developing emergency plans >> training our employees to deal with emergency situations >> performing simulated emergency exercises >> cooperating with emergency service agencies >> learning from emergency events and simulated exercises. Safety Change Management Change management processes are used to ensure the safety risks associated with proposed changes are identified, assessed and controlled. Change includes organisational change, changes to rail infrastructure, the introduction of new rolling stock (including construction plant) or safe working systems. Change also includes management processes and systems of control. Change is managed in accordance with TfNSW s Safety Change Management Standard, which outlines the processes to be followed, responsibilities and the level of authority required prior to implementing the change. In summary, this Standard considers the following: >> planned change >> unplanned change >> temporary or emergency change >> identifying and assessing risks associated with the proposed change >> any human factor implications. 9 TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW

10 Rail Safety The critical nature of railways means there is a need to specifically recognise the significance of rail safety work, which requires the demonstration of competence and the need to assure the health, fitness and wellbeing of rail safety workers. There is also a need to specifically manage rail work sites and interfaces with other railways. This will be achieved by: >> documenting safety accountabilities within individual position descriptions >> providing position descriptions which document the safety training requirements and qualification needs of each employee >> conducting a training needs analysis for all employees to identify, document and plan for safety training requirements to ensure they can perform their tasks free of health and safety risks >> providing ongoing training and development including specialised safety awareness programs for employees >> conducting a safety induction for all new employees >> rail safeworking accreditation performed by registered training organisations >> subjecting rail safety workers to: drug and alcohol awareness and testing regimes health and medical assessments fatigue management processes. Workplace Safety TfNSW employees undertake a variety of work roles in a range of locations. When working in TfNSW offces, employees are required to follow safety controls. When working at other locations, such as a rail site, there will be other safety requirements determined by the organisation accountable for the location. TfNSW employees are to comply with local safety requirements. All employees have a legal responsibility to act in a safe manner at all times and to work within the safety systems developed for their workplace. To ensure employees are safe and protected at all times, all employees are required to work in a manner consistent with the values of TfNSW and in accordance with assigned accountabilities. TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW 10

11 Consultation Consultation TfNSW will, so far as is reasonably practicable, consult with workers who are, or are likely to be, directly affected by a matter relating to work health and safety. TfNSW will ensure that relevant information about the matter is shared with workers and the workers will be given a reasonable opportunity: >> to express their views and to raise work health and safety issues in relation to the matter; and >> to contribute to the decision-making process relating to the matter; and >> that the views of workers are taken into account by TfNSW; and >> that the workers consulted are advised of the outcome of the consultation in a timely manner. The TfNSW Consultative Committee is the team through which TfNSW communicates and consults with its workers and service providers in managing the WHS risks of those who work in or visit the TfNSW offces. The Committee provides a forum for TfNSW workers to participate in the process to advise their colleagues with regard to the following safety matters: >> TfNSW is following appropriate safety risk management processes >> TfNSW responds appropriately to the process with optimum solutions >> the safety objectives of TfNSW are being satisfied. The Committee provides TfNSW workers the opportunity to: >> be involved in the development, implementation and review of policies and procedures for hazard identification and risk assessment. >> be consulted where there are any changes that affect workplace WHS >> select those who will represent them on the committee, in particular, in WHS matters Safety Inspections Performing safety inspections is one of the most proactive and positive safety actions that can be taken. It provides an opportunity to identify potential hazards and faults and take preventative action prior to accidents occurring. A good inspection program relies on sound assessments being made of assets, activities and operations to determine which are critical and need to be inspected. Once critical assets and activities are identified, the inspection frequency is determined and accountability assigned for inspections to be performed. 11 TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW

12 Safety in Procurement Contract procurement processes ensure that any outsourced or purchased services, including materials or products, satisfy specified safety requirements and are fit for their intended purposes. Contract procurement procedures cover: >> prospective suppliers needing to demonstrate an ability to comply with regulatory requirements >> contractors demonstrating an ability to comply with the TfNSW SMS, where applicable >> processes to monitor compliance to procured or contracted services. Contract procurement procedures also require the consideration of the: >> potential inclusion of a safety management plan >> suppliers safety record, policies and management systems >> validation and verification of inspection and testing >> conformance certificates >> safety risk of product and supplies >> implications of implementing or using supplies, including: material safety data sheets human factor implications potential change management requirements impact on other stakeholders >> clear delineation between TfNSW and contractor responsibilities. Safety Audit and Compliance Management A systematic safety assurance regime is to be performed to continuously provide verification that the Safety Management System is complied with, the system is adequate and any opportunities to improve are identified. The safety assurance process accommodates: >> an annual independent safety compliance audit of the SMS >> an annual independent review of the SMS to ensure regulatory compliance >> a formal annual audit and other ad hoc audits to be performed by the Independent Transport Safety Regulator (ITSR) >> audits performed by WorkCover >> audits of each TfNSW controlled workplace >> assurance processes to verify compliance with TfNSW safety standards >> the setting of challenging objectives >> performance monitoring. TfNSW ensures employees and facilities are available for customer and third party audits. Audit findings will be assessed and actions will be prioritised with accountability assigned. Audit and review findings are presented to The Executive Audit and Risk Committee, The Executive Health and Safety Committee as appropriate, and to the rail safety regulator as part of TfNSW s annual Safety Performance Report. TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW 12

13 13 TRANSPORT FOR NSW SAFETY MANAGEMENT SYSTEM OVERVIEW

14 Head Offce Address: 18 Lee Street Chippendale NSW 2008 Postal Address: PO Box K659 Haymarket NSW Website: Business Hours: pm Monday Friday

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