BROADBAND. info. Bill Pay. get the most from broadband to go

Transcription

1 BROADBAND info Bill Pay get the most from broadband to go 1

2 welcome to broadband to go Getting started 4 How do I set up Broadband To Go on my computer? 4 How do I check the balance on my monthly allowance? 4 Finishing my Broadband To Go session? 5 WiFi 6 How do I access WiFi? 6 How do I search for an available WiFi hotspot? 8 How do I disconnect my WiFi session? 10 Frequently asked questions 10 2

3 With Broadband To Go you can browse the internet, send and receive s, text messages and download attachments to your computer. You can use it on your laptop when you re out and about or on your desktop computer at home. So whether you want to shop from the comfort of your couch, do your banking on the bus or just stay in touch with friends and colleagues, Broadband To Go is perfect for you. We re always looking for new ways to give you the fastest internet access and most extensive coverage with Broadband To Go. That s why we re now offering FREE access to eircom s network of nationwide public WiFi hotspots to all our Broadband To Go customers. That means you ll get high-speed WiFi access whenever you re within 60 to 100 metres of eircom s nationwide hotspots. This free access will give you a better internet experience, letting you browse when out and about at your local train station or favourite coffee shop. And best of all, when you re connected to an eircom hotspot, you can browse without using your Broadband To Go allowance. In this booklet we ll tell you all you need to know to get the most from Broadband To Go. You ll also find information on our website or by calling our Customer Care team. 3

4 getting started In your Broadband To Go start up pack you ll find: 1. A quick start guide a step-by-step guide to help you set up broadband on your computer. 2. A SIM card holder containing: a) SIM card this holds all of your unique account information. b) Broadband To Go number you ll need this number to manage your account online or as a reference if you call us. c) PIN number this number is your way of making sure no one else can use your broadband device without your permission, as it must be entered every time you go online. d) PUK (personal unblocking key) number for extra security, the SIM card in your broadband device will lock if the wrong PIN is entered three times in a row. To unlock it just enter your PUK. How do I set up Broadband To Go on my computer? By following the steps in the quick start guide you ll soon have Broadband To Go up and running on your computer. You ll be asked to enter your PIN on screen, so make sure to have it handy. How do I check the balance on my monthly allowance? You can check how much of your allowance you have used at any particular time by going to the Text option on the Broadband To Go manager screen, and following the steps on the opposite page. 4

5 Step 1: On the Broadband To Go manager screen, select the Balance tab. Step 2: You ll get a reply showing your approximate remaining balance. You will also receive a text message with this information. Finishing my Broadband To Go session Remember, it s important to end your Broadband To Go session properly. Click the Disconnect button and close the application before removing your device. 5

6 WiFi You ll find eircom WiFi hotspots in hotels, pubs, airports, train stations, sports grounds and public payphones throughout Ireland. All you need is a WiFi enabled laptop, from which you ll be able to access the public hotspot using your Broadband To Go connection. After you install the Broadband To Go manager you ll receive a text from containing your username and password for eircom public WiFi access. The software uses this information to automatically log on to the eircom WiFi network. If you want to use any other device (e.g. itouch) to connect to the network you can also use this username and password. How do I access WiFi? Step 1: Enable your laptop s WiFi connection, then select the WiFi button on the Broadband To Go manager screen. 6

7 Step 2: A list of available WiFi networks will be displayed. Select the relevant WiFi network, then click the Connect button. Step 3: Alternatively if you re already connected to Broadband To Go, you ll see a message asking you to confirm that you want to connect to the WiFi network. To connect to the WiFi network, click Yes. 7

8 Step 4: Once connected, the WiFi button on your Broadband To Go manager screen will display an orange outline. Step 5: To start your internet session, open your web browser. How do I search for an available WiFi hotspot? Step 1: Select Networks, located on the menu bar of the Broadband To Go manager screen, and click on Hotspot Locator. 8

9 Step 2: The Hotspot Locator will then be displayed. Step 3: Select your Search Area by using drop down lists, then click the Search button. 9

10 How do I disconnect my WiFi session? How you disconnect from a WiFi connection depends on your operating system. On Windows-based operating systems for instance, you can disconnect by going to the WiFi connections located in your system tray in the bottom right hand corner of your screen. Click on the connected WiFi network and select Disconnect. frequently asked questions Q. What happens if I go over my monthly allowance? A. If you go over your monthly allowance you will be charged 2c for every extra MB you use. To avoid this happening you should check your balance occasionally as described previously. Q. Can I carry over my unused allowance? A. Unfortunately, it s not possible to carry over your unused allowance from one month to the next. Q. Can I send text messages from my computer using Broadband To Go? A. Yes, you can. Just open the Broadband To Go manager screen and select the Text icon at the top. Registered MyMeteor users will also get an additional bonus of 300 free web texts every month. Just log in to and click on the Free Web Text button. For full details of text message and other pricing, visit Q. Can I use Broadband To Go when I m abroad? A. Yes, you can use Broadband To Go in a number of countries. Call our Customer Care team before you travel to find out if we have a Broadband Roaming Agreement with the country you re going to and if so, to set up roaming on your account. Pricing for Broadband To Go when roaming is 1c per kb and is not included in your monthly allowance. 1c per kb is the equivalent of per MB. You can find out more details about using Broadband To Go when roaming by visiting Q. What should I do if I experience an error called 619 or 619A? A. An error called 619 or 619A can sometimes occur if you disconnect your broadband device incorrectly. If the error occurs, don t worry, just restart your computer, then uninstall and reinstall the software. 10

11 Q. Can I use Broadband To Go on my work laptop? A. Yes, but you may need to ask your IT department about administration rights or the proxy settings on your laptop. Q. What if I have problems getting Broadband To Go to work? A. The quick start guide should give you all the information you need to get Broadband To Go fully up and running on your computer. If you need any further help, however, you can call our Customer Care team on Q. How can I track my usage? A. To track your current usage, go to your Broadband To Go manager screen and select the Usage tab. The History button will show you your total data usage by day, week or month. If you are roaming, you can check your roaming usage by opting to view roaming traffic only. Q. What is a WiFi hotspot? A. A WiFi hotspot allows you to get WiFi broadband internet access in a public location, such as a train station, cafe or hotel. WiFi hotspots broadcast a wireless frequency that connects your laptop to the location s internet connection. Use of the eircom WiFi network is subject to terms and conditions, these are available at terms_and_conditions Q. Do I need a username and password to access WiFi hotspots using Broadband To Go? A. No. Connecting via Broadband To Go is simple and seamless. Q. How can I find out where the WiFi hotspots are? A. You can find your nearest WiFi hotspot by using the Hotspot Locator on the Broadband To Go manager screen. Q. How do I connect to my home WiFi network using Broadband To Go? A. It s easy to automatically log onto your home networks using Broadband To Go. Just click the WiFi button on your Broadband To Go manager screen, then double click on your home WiFi network name. Q. How do I switch between Broadband To Go and WiFi? A. You can switch very easily between your mobile broadband connection and WiFi. Broadband To Go manager will prompt you to connect to an available WiFi network when a recognised network is available. For new WiFi connections, click the WiFi button and search for available networks. For more information on Broadband To Go, visit 11

12 Contact our Customer Care team By phone: By By post: 1 Heuston South Quarter, St. John s Road, Dublin Meteor Mobile Communications Limited t/a Meteor. All rights reserved and no part may be reproduced without the prior written permission of Meteor. All prices include VAT. Details of information provided, prices and promotions are correct at time of going to press and are subject to change. Further details relating to terms, charges and services can be found at No responsibility can be accepted for any errors or omissions with regard to information in this publication. The provision of any products and services are subject to Meteor s customer terms and conditions. 12