DURA Printer SRS Troubleshooting Manual

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1 DURA Printer SRS Troubleshooting Manual No problem page 1 Label LED is lit. Label Error!! 2 Blurred Print!! 3 Ink Ribbon Comes Out Stuck to the Label!! 4 Print Position Error!! 5 Head LED is lit. Head Error!! 6 Can t Print without any Error!! This document provides you of remedies to the problems about which we have got many inquiries. Please refer to this troubleshooting manual first when a similar problem occurs.

2 What shall I do? ProblemNo.1 Label LED is lit. Label Error!! First, set the threshold value. See 1. How to Set the Threshold Value. The printer doesn t work yet. The trouble still persists. Clean the sensor. See 2. How to Clean the Sensor. Check the label size. See 3. Check of the Label Format. Check Check Check 1

3 Remedies for the Label Error 1. How to Set the Threshold Value Please turn off the power first. Then set the labels and ink ribbon. Turn on the power while pressing [Enter Pause]. Press and hold the switch until the buzzer sounds. You can release the switch when the buzzer sounds. Be sure that the Buzzer is not OFF. About three labels are fed, the buzzer sounds at the intervals of one second, and the Ready LED flashes to indicate that the threshold value is set successfully. Turn off the power. Note!! Printer Control Panel The buzzer sounds continuously when the threshold value setting fails. In this case, start over again from setting the labels and the ribbon. Check whether the printer works normally. Are labels printed correctly? One Point Lesson What is the threshold value setting? To make a judgment whether the label exists, the sensor measures the amount of light that passes through label and that which passes through the backing paper. The values are saved in the printer automatically. Therefore, each time you change the label, the threshold value for it must be set. We suggest you practice this operation each time you replace the labels. 2

4 2.How to Clean the Sensor Center Sensor (Fixed) Necessary Tools a minute flat-blade screwdriver alcohol (methanol or ethanol) cotton cloth First, remove the center sensor. center sensor (fixed) slotted head screws Fig.1 Loosen and remove the two slotted head screws shown in Fig.1 Next, clean the center sensor. center sensor Fig.2 Wipe the part behind the sensor with the attached cleaning cloth or a clean cloth dampened with ethanol or isopropyl-alcohol. Wipe the light-emitting part at the center carefully enough. (Note: Be sure not to damage the code connected to the sensor!) 3

5 Wipe carefully the surrounding part of the light-receiving part (Fig.3). light-receiving part Fig.3 Form Edge Sensor (movable) Clean the form edge sensor (movable), form edge sensor (movable) Fig.4 Pass the cleaning cloth through the region where the labels pass and, lifting up the cloth slightly, move it back and forth several times (You can clean the form edge sensor without removing the center sensor.). Reassemble the sensor. Mount the center sensor and tighten the two slotted head screws. Set the labels and the ink ribbon and then set the threshold value, following the steps in

6 3. Check of the Label Format Check whether the values of label height, width and pitch designated in the program are identical with the actual values. Especially the difference in the height or the pitch causes the label error. If the values in program are different from the actual ones, correct the label format. Feeding direction label width (center) label height label pitch Label pitchthe label pitch means the sum of the label height and the gap between labels. When the value in the program is different from the actual value, the label error occurs. 5

7 What shall I do? The ribbon is creased. Problem No.2 Blurred Print!! Clean the thermal head first. See 1. How to Clean the Thermal Head. A blur occurs in a slanting direction? Check 1 A blur occurs along the length of the label? Check the platen roller. See 2. When the Ribbon is See 3. When the Platen Roller Creased. Has a Scratch. The final check! Check 2 Check 3 Check the width of the backing paper of the labels and that of ink ribbon. See 4. The Width of Backing Paper and that of the Ribbon. Check 4 6

8 1. How to Clean the Thermal Head 2. When the Ribbon is Creased Turn the power off. Open the cover. Remove the ribbon. Clean the thermal head, especially the brown part at the center. (Use the cleaning cloth or alcohol.) When the positions of pay-off side and take-up side of the ribbon are not in a straight line, the ribbon is creased and, as a result, a blur occurs in a slanting direction. Install the ribbon straightly (set the both sides of the ribbon at the center) and align the position of the ribbon so as not to make a wrinkle. Remedies for Blurred Print 7 When no signs of improvement are shown, replace the thermal head with a new one. The thermal head may have reached the end of its operational life.

9 3. When the Platen Roller Has a Scratch Pull the locking levers on both sides of the platen roller toward you and remove the platen roller Wipe the platen roller with alcohol. When it has a scratch, replace it with a new one. (A scratch or a hollow on the platen roller causes the blurred print at the point on the label that runs over the scratch or the hollow. The platen roller is a consumable component.) 4. The Width of Backing Paper and that of the The width of the ink ribbon should be wider than that of the backing paper of the labels by 5mm on both sides (See figure on the right). When the ribbon is as wide as, or much wider than, the backing paper, a blurred print or creased ribbon may occur. Ribbon 8

10 ProblemNo.3 Ink Ribbon Comes Out Stuck to the Label!! What shall I do? Clean the thermal head and print labels with the print density set to 0. See 1. How to Adjust the Density. Check 1 One of the most common causes of this problem is that the ink ribbon is fused into the thermal head because of a larger supply of energy than necessary to the thermal head. No improvement? Check the setting of function No. 10. See 2. How to Modify the Setting of Function No.10. Check 2 9

11 1. How to Adjust the Density Remedies for the Ink Ribbon Stuck on the Labels 1.1. How to Clean the Thermal Head Turn the power off. Open the cover. Remove the ink ribbon. Clean the thermal head, especially the brown part at the center (See the figure on the right.). (Use the cleaning cloth or alcohol.) Printer Panel Control 1.2. How to Adjust the Density Set the ink ribbon, then set the density switch to 0 and print labels. If labels are printed lightly, turn the density switch to the upper number gradually and stop where you can get the best density. If highly colored labels are printed with the density switch set to 0, the setting of function No. 10 (Supply Type) may not be suitable. 10

12 2. How to Modify the Setting of Function No.10 Check the ink ribbon you use. The type of the ink ribbon we produce and the corresponding setting of function No. 10 are shown in the table below. Ink Type G PN DLH PO DWH H(label PT) H(label PH) Setting of function NO.10 (Supply) A Turn the printer off and set the density switch C to 10. T urn on the power while pressing F [Mode/Reset] (See the figure on the right.). Press and hold the switch until the buzzer sounds (Release the switch when the buzzer sounds.). Check to see that A [Ready] LED flashes (The flashing of [Ready] LED shows that the printer is in the function setting mode.). What is the number of B C the lit LED in B? the numbers on the left of the LEDs is the value of setting 10.) of function setting 10 is different, number with in (If two LEDs are lit, the sum of When the value for your ink and that [Ent er/pause] at least for two seconds (The buzzer F [Mode/Reset] at least for two seconds. Turn the power off and reset the density switch. select the right E and press and hold D makes a series of beeps.). Press and hold Note: When the function setting is sent to the printer by printing software you generated, the sent setting is effective. 11 D E F Buzzer switch must be at L or H.

13 Turn the printer on and print labels. Adjust the density. Set the density switch to the best position (8 is the standard position.). Does the trouble still persist? If the problem still persists, replace the thermal head with a new one as yours may have reached its operating life. 12

14 Horizontal deviation? Problem No.4 Print Position Error!! Deviation in the feeding direction? Check whether the labels are set correctly. See 1.1. Alignment of Labels. Check the Platen Roller See 2.1. Platen Roller. The final check! See where the printed labels go. See 1.2. The Influence of Ejected Paper. Check 1 No improvement? Check 3 Check 2 Check the width of the backing paper of the labels and that of ink ribbon. See 1.3. The Width of Backing Paper and that of the Ribbon. Check 4 13

15 Remedies for Print Position Error 1. Horizontal Deviation 1.1. Alignment of Labels roll holders label guides center sensor (fixed) 14

16 Turn off the power. Open the cover. As is shown in the figure on the previous page, set the end of the backing paper in parallel with the edge of the center sensor and set the label guides. Adjust the position of the roll holder so that the labels go straight in the feeding direction The Influence of Ejected Paper When the backing paper with a lot of printed labels falls down slanting as is shown in the upper figure on the right, next label are likely to be pulled leftward and as a result the position of the printed data deviates rightward. Be sure that the backing paper falls in a direction perpendicular to the output slot The Width of the Backing Paper and that of the Ink Ribbon The width of the ink ribbon should be wider than that of the backing paper of the labels by 5mm on both sides (See figure on the right). When the ribbon is as wide as, or far wider than, the backing paper, a blurred print or creased ribbon may occur. 15

17 2. Deviation in the Feeding Direction 2.1. Platen Roller Pull the locking levers on both sides of the platen roller toward you and remove the platen roller upward. Wipe the platen roller with alcohol and remove the stains. If the platen roller has a scratch or a hollow, replace the roller with a new one. When the diameter of the platen roller become smaller, the print position may deviate in the feeding direction. The platen roller is a consumable component. 16

18 What shall I do ProblemNo.5 Head LED is lit. Head Error!! Replace the thermal head. See 1. Thermal Head Breakdown. No improvement? Check 1 Check the front cover limit switch. See 2. Front Cover Limit Switch. 17 Check 2

19 Remedies for Head Error 1. Thermal Head Breakdown Turn off the power. Open the cover. Replace the thermal head with a new one and print labels. If the thermal head is broken, the replacement will solve the problem.(see How to Replace the Thermal Head.) If you do not have a spare thermal head and want to continue printing labels even if the print quality is deteriorated, follow the procedure below. Head error is temporarily ignored. (Be aware that the broken wiring in the thermal head causes white vertical lines. Turn on the power while pressing [ModeReset] and [ Set TOF] at the same time. Press and hold the two switches until the buzzer beeps. You can print labels until you turn off the power. 18 SR Control Panel

20 How to Replace the Thermal Head Turn the power off and open the top cover. Then Open the front cover and remove the ribbon on the taking-up side. notches front cover Put the removed ribbon on the notches behind. Press the release levers on both sides and lift the thermal head. release levers Lift the electricity suppression brush and then you can see two connecters. Remove the connecters. connecters electricity suppression brush 19

21 Take the thermal head out of the printer. Connect the connecters to the new thermal head. Be sure not to scratch the new thermal head. Align the positioning pins on both sides of the thermal head with the guide holes on the printer. guide hole positioning pin Push the thermal head in until it locks (You can hear it click.). 20

22 Pull the levers on both sides of the thermal head toward you and move it frontward. levers Set the ink ribbon. Close the front cover and then the top cover. Note Be careful not to scratch or stain the new thermal head. Be careful not to touch the heating surface of the thermal head. The sweat on human fingers includes chlorine that may rot the protecting film on the surface. In case you touch the surface, clean it immediately. Wipe softly the heating surface with the cleaning cloth or the cloth dampened with alcohol. 21

23 2. Front Cover Limit Switch Unless the front cover limit switch (See the figure above.) is ON, head error occurs when the verifier is not used, even if the thermal head is in the normal condition. Check how the limit switch ON/OFF plate (See the figure on the right.) is installed. Hasn t the screw come loose and unsteady? Isn t the tip shaved? front cover limit switch limit switch ON/OFF plate When the screw on the limit switch ON/OFF plate is loose, tighten it with the plate pulled up. When the tip of the plate is shaved too much, the plate must be replaced. 22

24 ProblemNo.6 Can t Print without any Error!! Why? First, check the printer mode. Does the cable connect the printer to the personal computer correctly? Is there not a break in the cable? See 1. How to Adjustm Function Setting No.1. The trouble still persists. Check 1 The main board of the printer may be broken. 23

25 1. How to Adjust the Function Setting No. 1 Turn the printer off and turn the density switch C to 1. Turn on the power while pressing F [Mode/Reset] (See the figure on the right.). Press and hold the switch until the buzzer sounds (Release the switch when the buzzer sounds.). Check to see that A [Ready] LED flashes.the flashing of [Ready] LED shows that the printer is in the function setting mode. What is the number of the lit lamp in B?If two lamps are lit, the sum of the numbers on the left of the LEDs is the value of setting 1.Is the value 6 or 7? 6 or 7 means automatic model is mounted, and in this case you can t print labels without a command from outside such as that from a sequencer. In this case, select 1 (standard model) with in E and press and hold D [Enter/Pause] at least 2 seconds.the buzzer makes a series of beeps.press and hold F [Mode/Reset] at least 2 seconds. Turn the power off and reset the density switch. Note: When the function setting is sent to the printer by printing software you generated, the sent setting is effective. 24 A B C D E F Buzzer switch must be at L or H.

26 Turn the printer on and print labels. Does the printer work? If the data are sent correctly from the personal computer (the communication cable is not broken) and still you can t print labels, the main board of the printer may be broken. Please consult us in such a case. 25

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