Cisco 7962 IP Phone Quick Reference Guide

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1 Cisco 7962 IP Phone Quick Reference Guide

2 Table of Contents 1. Overview of Cisco 7962 IP Phone 2. How do I? o place a call? o dial an internal extension? o put a call on hold? o transfer a call to an extension? o page someone (inside, outside, all-call)? o use my voic ? o view my missed calls? o transfer a call to voic ? o set up a conference call? o adjust the handset volume? o adjust the ringer volume? o operate the LCD screen?

3 Overview of Cisco 7962 IP Phone 1 Line or Speed Dial Buttons Opens a new line, speed dials the number on the LCD screen or ends a call. 2 LCD Display Time, date, phone number, caller ID, line/call status, soft key tables and graphics. 3 Foot-stand adjustment Allows users to adjust the angle of the phone base. 4 Messages button Used to access voic . 5 Directories button Provides access to call history. All other features are disabled. 6? button Displays help on the LCD screen for a phone button or function. 7 Settings button Used to set user preferences including ring tones and LCD screen contract. All other selections are disabled. 8 Services button This feature is disabled. May be used for future applications. 9 Volume button Sets the speakerphone, headset or handset volume and controls ringer volume when the phone is idle. 10 Speaker button Used to activate the speakerphone. 11 Mute button Used to mute a call. 12 Headset button Used to switch between a headset in place of the speakerphone or handset; feature may be disabled. 13 Scroll/Toggle button Used to scroll/toggle through LCD options or incoming calls.

4 14 Dial pad Keypad for dialing. 15 Soft Keys Key functions are listed at the bottom of the LCD display, above the soft key. Different soft key functions become available during changes in the phone s state, for example on hook or off hook. 16 Handset with indicator light The light strip blinks when the phone rings, and is steady to indicate a voice message is waiting.

5 How Do I? Solution Notes place a call? dial an internal extension? put a call on hold? transfer a call to an extension? page someone? To place an external call, you must dial 8 first. Lift the handset and dial 8 + phone number OR Press the Speaker button, dial 8 + phone number OR Without lifting the handset, press the New Call soft key, dial 8 + phone number OR Press the Redial soft key (for last call placed) To place an internal extension call, dial the 4-digit extension i.e To place an internal classroom speaker, dial 4 + last 3 digits of extension. i.e would be 4498 for a speaker into a classroom. Press the Hold soft key. The line button will flash green. To return to the call, press the Resume soft key. During a call, press the Trnsfr soft key. Doing so automatically places the call on hold. Dial the extension to which you want to transfer the call. When the call rings on the other end, press Trnsfr soft key again or when the party answers, announce the call and then press Trsnfr soft key. Inside page dial #^# Outside page dial #^# All call dial #^# There are several ways to place a call. The end user will decide which way is best for them. If necessary, press End call and then the Hold soft key button to return to the original call. ^ = a 1-2 second pause. use my Set-up voic *Write down your password. Passwords

6 voic ? view my missed calls? transfer directly to voic ? Press the Messages button and enter your PIN (12345) when prompted. Allows you to save a recorded name Set up a voice greeting Change your PIN*. Access voic Press the Messages button or dial 2700, enter your PIN and follow the recorded instructions. Press the Directories button. Using the Scroll/toggle button, select from 1) Missed calls, 2) Received Calls or 3) Placed calls. Use the Scroll/toggle button to select a particular record. You may select to dial, edit dial a call from your history. Exit soft key returns you to the previous screen. You may clear your history by pressing the Clear soft key or select More soft key then Delete soft key. Use soft key trnsfr and enter * + extension. Hang up. are difficult to reset. set up a conference call? Turn a two-party call into a conference call: Step 1 During the call, press the Confrn soft key this automatically activates a new line and places the first party on hold. Step 2 Place a call to another number or extension. Step 3 When the call connects, press Confrn soft key again to add the new party to the conference call. Step 4 repeat steps 1-3 to add additional parties to conference call. Once the conference call initiator disconnects, no additional parties can be added.

7 adjust the handset volume? adjust the ringer volume? operate the LCD screen? Pick up your handset, press the + or the - volume button press the Save soft key to save. Leave handset in the cradle, press the + or the - volume button. Operating your LCD screen is easy. Use the scroll/toggle button, soft keys, and the keypad to make your selections. To exit out of a menu, press the Exit soft key. To set up your new phone/voic Please pick up receiver and press messages button or you can dial Your initial pin is: My new pin is:. The prompt will have you change your pin, record your name, and record a greeting. Once finished, you will have a red light turn on if someone has left you a message. To check messages, press messages button Enter your pin followed by # your new messages will be played. Once played you will be given the following options: Repeat 1 Save 2 Delete 3 Forward 5 Mark New 6 Skip Back 7 Properties 9 Exit * Help 0 - which repeats these options We will also be setting up your voic to go to your so that you can check them that way (without using the phone) this will take a little time, so please be patient. Your (Outlook) must be running the latest version for this to work. Please check updates.

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