Therapeutic Casework Services Manager / on-site Duty Manager

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1 Job description JOB TITLE: TEAM: GROUP: LOCATION: REPORTS TO: Therapeutic Caseworker Therapeutic Casework Services Operations Birmingham Therapeutic Casework Services Manager / on-site Duty Manager GRADE: 5 HOURS: 21 hours per week (to be worked Weds, Thurs, Fri) Context and Purpose of the Job The Refugee Council is one of the leading organisations in the UK working with refugees and people seeking asylum. Our operational teams based in various locations in England provide advice and assistance across a wide range of issues, including helping asylum seekers through the complexities of the asylum system, addressing issues of destitution and assisting refugees and asylum seekers to access key services including housing, welfare benefits, health, education and employment. Our teams work with relevant agencies including UKBA, Refugee Community Organisations, Local Authorities, Legal Service Providers, Housing Providers, Health Institutions, Job Centre Plus and other mainstream service providers With European Commission funding we are working in partnership with Freedom From Torture (FFT) to provide rehabilitation and access to multi-disciplinary support and counselling services to torture survivors in the West Midlands region. The post holder will assess and offer specialised services (including individual and group work) to torture survivors and liaise with colleagues within the Refugee Council and at FFT to promote learning about the particular needs of asylum seekers and Refugees who have survived torture and best practice in meeting these needs within a therapeutic relationship. The Therapeutic Casework Services team provides one to one casework support and group therapy through a team of therapeutic caseworkers to individual asylum seekers and refugees with mental well-being needs. The team has adapted the Therapeutic Casework model of working in addressing the identified needs of clients. The post holder will engage service users to access FFT services and a variety of appropriate services, in particular psychotherapy and counselling. The team will develop services to meet the needs of survivors of torture and organised violence who have experienced serious and/or acute mental health issues, are suffering from trauma or post traumatic stress disorder, or are under tremendous stress or are suffering from anxiety or depression and other disabling psychological conditions, are likely to become isolated, anxious, depressed etc during the process of resettlement, and whose mental wellbeing is at risk. Registered address: British Refugee Council, Gredley House, 11 Broadway, Stratford, E15 4BQ Registered charity no Registered company no

2 Main Duties and Responsibilities Key Relationships: o o Therapeutic Casework Services Manager and staff, Other Refugee Council operations frontline staff and Managers. Freedom From Torture Staff and Management: Young people and Families Clinicians and Adult teams at FFT. Purpose of the Job The Post holder will assess, refer and provide casework (individual and group work) to asylum seekers and refugees who are survivors of torture. To provide crisis intervention using the Therapeutic Casework model and working closely with FFT to improve referral pathways. This facilitates clients to effectively integrate into life in the UK. Main Responsibilities 1. To assess asylum seekers and refugees and refer them to FFT services. 2. To carry a client case-load for individual and group time-limited therapy. 3. To provide a time-limited casework service for clients using the therapeutic casework model of intervention (practical, emotional and symbolic). 4. To provide documentation, case reports, letters, outcomes and evaluations. 5. To write counselling reports to the standard required by the Refugee Council and FFT. 6. To maintain appropriate records of assessments and any work undertaken using JCDB, our client database. 7. To contribute to the review and evaluation of participants on an ongoing basis. 8. To follow good practice guidelines and procedures including the attendance of and participation in intake/referral meetings, team meetings, regular supervision and clinical supervision sessions. 9. To ensure information is provided for audit and evaluation purposes. 10. To ensure compliance with clinical governance protocols and implementation of good practice. 11. To liaise and consult with colleagues on clinical issues. 12. To build effective relationships with referrers and other key partner organizations. 13. Arrangement of skills sharing seminars in conjunction with colleagues at FFT and RC. 14. To work on indirect activities including training and capacity building with other agencies, consultation and clinical supervision. Page 2 of 5

3 Additional Information Health & Safety The post holder is responsible for: Cooperating with the Refugee Council in delivering all legal responsibilities in respect of your own and your colleagues, volunteers, clients and others health and safety whilst at work. Becoming familiar with the Refugee Council s Health & Safety Policy and procedures including evacuation procedures at your workplace. Carrying out risk assessments of your own work and especially of your own workstation to ensure that you do not expose yourself or others to unnecessary risk. Flexibility In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties will, however, fall within the scope of the job, at the appropriate grade. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job. Equal Opportunities Statement As part of its recruitment policy, the Refugee Council intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable. Working at the Refugee Council A commitment to the work of the Refugee Council. Personal Effectiveness With the support of their manager the post-holder will need to effectively manage their own workload and medium and long term plans and objectives. Flexible Working This job cannot be carried out working from home. Page 3 of 5

4 Person Specification JOB TITLE: Therapeutic Caseworker This post is subject to an enhanced Disclosure and Barring Service check. Qualification 1. Qualification in counselling, clinical psychology, counselling psychology or psychotherapy and a member of a professional ethical framework body. BACP/UKCP Experience 1. Experience of working with survivors of trauma and other people whose mental wellbeing is at risk. 2. Experience of offering over 200 clinical supervised client hours on mental health support coupled with an understanding of the needs of asylum seekers and refugees Knowledge, Skills and abilities 1. Ability and psychological resilience to work with people in crisis and acute states of distress or disturbance and maintain a sensitive and professional attitude. 2. Ability to carry out holistic psychological and social assessments of survivors of torture sufficient to gain an understanding of their needs for assistance in these areas and make appropriate referrals. 3. Sensitivity to working in a multi cultural environment and an understanding of the ways in which views about health, including mental health, are culturally specific. 4. Therapeutic skills in working and building trusting relationship with trauma survivors experiencing a range of psychological issues including: PTSD, Loss, guilt, shame, depression, pain, displacement. 5. Good organisation skills and caseload management, record keeping and the ability to act on own initiative when appropriate. 6. Report writing sufficient to be able to write counselling / therapy reports to the standard required by the Medico-Legal Report Service. 7. Ability to work in a multi-disciplinary system with colleagues from a range of clinical and other professional backgrounds, including lawyers. Page 4 of 5

5 8. Ability to assess and work with the full range of risk affecting a torture survivor in the UK, including suicide / self-harm, removal, homelessness etc. 9. Ability to employ a range of clinical approaches to groups and individual adults and young people. 10. Knowledge of the asylum process and asylum support system in the UK sufficient to be able to follow a survivor s progress through these systems and to seek specialist help when needed. 11. Ability to train and offer peer support to other clinicians and volunteers within the organisation. 12. A strong personal commitment to equal opportunities both in terms of policy and practical application. Desirable 13. Spoken competency in one or more priority refugee language to EU level C1 14. Knowledge of a range of psychotherapeutic approaches and theories, including integrative, psychodynamic knowledge including integrative, psychodynamic / psychoanalytic, humanistic and systemic and how these can be applied to work with torture survivors. 15. Knowledge and understanding of at least one of a range of evidence based approaches to trauma therapy including Trauma-based CBT, Narrative Exposure Therapy sufficient to be able to deploy this model clinically under supervision. 16. Knowledge of welfare rights and benefits systems in the UK particularly as they affect refugees and asylum seekers on accessing their entitlements. October 2013 Page 5 of 5

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