Ingenico ICT220 Terminal Operating Instructions

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1 Ingenico ICT220 Terminal Operating Instructions 1

2 These terminal operating instructions are designed to assist the Merchant in ensuring secure acceptance of card payments. These Instructions form an integral part of the Payment Card Service Agreement and the Terminal Rent Agreement and, by signing the agreement, the Merchant agrees to adhere to the requirements laid down in these Instructions. Table of contents Description of keys... 3 Performing a sales transaction with a magnetic card...4 Performing a sales transaction with a contactless card...6 Performing a sales transaction with a chip card...8 Reply codes in the event of transaction failure...10 Cancellation of a sales transaction...12 Printing out a copy of the receipt...15 Closing the day Messages ed on screen...18 Changing the paper roll...19 Technical support Assistance with issues related to card transactions: tel ; Technical assistance: ; Problems reported outside business hours are registered and dealt with as soon as possible (normally the following business day). 2

3 Description of keys Changing the paper roll (opening of plastic cover) Enter menu Menu navigation Slot for magnetic card Advance the paper roll Abort Correct Confirm entry Signal receiver Abort Correct the PIN Confirm the PIN entered Slot for chip card 3

4 Performing a sales transaction with a magnetic card Payment terminal Ingenico ICT220 Message on terminal Welcome Card transaction Use the card Last four digits: Connection... Waiting for reply... Transaction completed Message on PIN pad Welcome Use the card Connection... Waiting for reply... Transaction completed Action The terminal is in stand-by mode. Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of ). Press the green button after completing the entry. Press the yellow button (one character at a time). Press the red button to correct the amount to abort the transaction. Perform the transaction by swiping the card s magnetic stripe through the POS terminal. Enter the last four digits of the card number and press the green button. Press the yellow button (one character at a time). to correct any error Press the red button to correct the entire entry (the whole entry will be deleted). Press the red button transaction. twice to abort the The terminal will establish a connection to the bank. The terminal will print out the first receipt (Merchant s receipt). Take the receipt and press the button Transaction completed Tear off the receipt. Press the green button to print out the Buyer s receipt copy. Press the red button if Buyer s receipt is not necessary. Return the bank card to the customer. 4

5 The person must be identified according to the Card Acceptance Terms. The first copy of the receipt remains with the Merchant and the second is handed to the Buyer if necessary. Receipt type POS name POS address Terminal ID number The Merchant s registration number and the number of the cash register Card type Card number (last four digits are shown) Transaction date and time Authorisation code and type of transaction Transaction amount Customer s signature (check that it matches the signature on the back of the bank card) Note indicating the type of document presented (filled in manually) The number of document presented in case the amount exceeds the checking limit set in the Payment Card Acceptance Agreement (filled in manually) Transaction types: T0 online transaction (card number entered manually) T1 online transaction (card read using card reader) T2 offline transaction (card number entered manually) T3 offline transaction (card read using card reader) 5

6 Performing a sales transaction with a contactless card Payment terminal Ingenico ICT220 Message on terminal Welcome Card transaction Use the card Reading the card successful Remove the card Message on PIN pad Welcome Use the card Reading the card successful Remove the card Action The terminal is in stand-by mode and a green light is flashing on the PIN pad. Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of ). Press the green button after completing entry. The PIN pad should have one green light on after the amount has been entered. Press the yellow button (one character at a time). Press the red button to correct the amount to abort the transaction. Ask the customer to place their card on the PIN pad s signal receiver and hold it there until a beeping sound is heard. The card has been successfully read if four lights turn on and you hear the sound indicating successful reading of the card. Transaction completed Take the receipt and press the button Transaction completed Transaction completed The terminal will establish a connection to the bank. The terminal will print out the receipt. Tear off the receipt. Press the green button to print out the Buyer s receipt copy. Press the red button if Buyer s receipt is not necessary. 6

7 For some bank cards, the terminal may require the customer s signature if the transaction amount exceeds a certain limit. The merchant must check the signature on the receipt against the signature on the back of the card on the signature panel. If the signatures match, the green button must be pressed. If the signatures do not match, the merchandise must not be made available and the transaction must be aborted by pressing the red button. If the amount of the contactless transaction exceeds the allowed transaction limit, the terminal will show a message: Use chip card. A chip card transaction will need to be performed instead (see page 8 Performing a sales transaction with a chip card ). The first copy of the receipt remains with the Merchant and the second is handed to the Buyer. Receipt type POS name POS address The Merchant s registration number and the number of the cash register Terminal ID number Card type Card number (last four digits are shown) Receipt number Authorisation code and type of transaction Transaction date and time Transaction amount Confirmation of a successful contactless card Transaction types: T1 online transaction (card read using card reader) T3 offline transaction (card read using card reader) 7

8 Performing a sales transaction with a chip card Attention! It is mandatory to use the chip when paying with a chip card. Payment terminal Ingenico ICT220 Message on terminal Welcome Card transaction Use the card PIN entry PIN OK Connection... Waiting for reply... Transaction completed Message on PIN pad Welcome Use the card Enter PIN: PIN OK Connection... Waiting for reply... Transaction completed Action The terminal is in stand-by mode. Enter the transaction amount in cents (e.g. enter 1,000 for the transaction amount of ). Press the green button after completing the entry. Press the yellow button to correct the amount (one character at a time). Press the red button to abort the transaction. Insert the bank card in the chip card reader of the PIN pad connected to the terminal, or ask the customer to insert it themselves. Ask the customer to enter their bank card s PIN on the PIN pad. The green button. Ask the customer to enter their bank card s PIN on the PIN pad. The green button. The transaction can be aborted by pressing the red button on the PIN pad. If correct PIN has been entered, the terminal will establish the connection with the bank. The terminal will print out the receipt. Take the receipt and press the button Transaction completed Tear off the receipt. Press the green button to print out the Buyer s receipt copy. Press the red button if Buyer s receipt is not necessary. Ask the customer to remove their bank card from the chip card reader. 8

9 The first copy of the receipt remains with the Merchant and the second is handed to the Buyer. If performing the chip card transaction fails and the Use magnetic card prompt is ed on the terminal screen, you must perform the transaction according to instructions on page 4 Performing a sales transaction with a magnetic card. In exceptional circumstances the chip card might not require the entering of the PIN, or the customer may refuse to enter their PIN by pressing the abort button. If the transaction is nevertheless completed (depending on the bank s decision), the terminal will print out a receipt bearing the text PIN NOT CHECKED. In this case the receipt may have additional fields for providing the signature and indicating the document presented. Receipt type POS name POS address The Merchant s registration number and the number of the cash register Terminal ID number Card type Card number (last four digits are shown) Receipt number Authorization code and transaction type Transaction date and time Transaction amount Confirmation of a successful contactless card Transaction types: T0 online transaction (card number entered manually) T1 online transaction (card read using card reader) T2 offline transaction (card number entered manually) T3 offline transaction (card read using card reader) 9

10 Reply codes in the event of transaction failure Payment terminal Ingenico ICT220 Message 1xx Verbal explanation of code If the terminal prints out a code beginning with 1, this card cannot be used to perform the transaction. The card must be returned to the customer. 100 Do not accept for payment 101 Card expired 102 Suspected card fraud, do not accept for payment 104 Card use restricted (ATM only) 105 Call the bank 107 Call the bank 109 Invalid merchant 110 Wrong transaction amount 111 Invalid card number 112 PIN required 116 Insufficient funds 118 Unknown card 119 Transaction not allowed for the cardholder 120 Transaction not allowed for the terminal 121 Limit exceeded 123 Use chip card 125 Card not working 10

11 Payment terminal Ingenico ICT220 Message 2xx Verbal explanation of code If the terminal prints out a code beginning with 2, this indicates that the card is misused. The transaction cannot be completed. The card must be confiscated, if possible. 200 Do not accept for payment 201 Card expired 202 Suspected card fraud 203 Merchant must contact the bank 204 Restricted card 205 Call the police 208 Lost card 209 Stolen card 210 Suspected forged card Payment terminal Ingenico ICT220 Message 9xx Verbal explanation of code If the terminal prints out a code beginning with 9, this indicates that a system error prevents completion of the transaction. We recommend contacting customer support on Invalid transaction 903 Repeat transaction 904 Format error 905 No response from card issuer 906 System error 907 Unable to contact the card issuer 908 Unknown message addressee 909 System error 910 System error 911 No response from card issuer 913 Repeat 939 Invalid merchant 11

12 Cancellation of a sales transaction Payment terminal Ingenico ICT220 Message on terminal Welcome Transaction 1 Sending 2 Cancellation 3 Card transaction 4 Manual transaction Annulment Enter receipt number: Annul? PAN: ******1234 Transaction No. ***** NĒ/JĀ Message on PIN pad Welcome Action The terminal is in stand-by mode. Press the key F1. Press 2 or select the Annulment option from the menu (use the F2 and F3 keys to navigate the menu) and press the green button. Ievadiet tās kvīts numuru, kuru Jūs vēlaties atcelt un nospiediet zaļo pogu. Press the key F1 Press the key F4 to cancel the transaction. to decline the cancellation. NB! The terminal will the last four digits of the number on the card used for the sales transaction. If the sales transaction was performed using a contactless card, then the customer s card is not required for cancellation and the terminal and PIN pad will the same text as the one ed when performing a sales transaction using a chip card. If the sales transaction was performed using a chip card Annulment Use the card Correct card Take the card Use the card Correct card Take the card If the sales transaction was performed using a magnetic card Annulment Read the card Are 1234 the last four digits? NO / YES Correct card. Connection... Waiting for reply... Take the receipt and press the button Transaction completed Correct card. Connection... Waiting for reply. Insert the bank card in the chip card reader of the PIN pad or ask the customer to insert it themselves. Return the bank card to the customer. Swipe the customer s bank card through the card reader. Check the last four digits of the bank card number against the number ed on the terminal screen. If the numbers match, press the key F4. If the numbers do not match, press the key F1. The terminal will print out the receipt. Tear off the receipt and press the green button to have the terminal print out a second receipt. Press the red button to forgo printing of the second receipt. Return the bank card to the customer. 12

13 Sample chip card receipt Sample magnetic card receipt Sample contactless card receipt 13

14 If the transaction to be cancelled was completed using automated verification, the terminal will connect to the authorisation centre and cancel the transaction. Comments Cancellation of a transaction is only possible for the full amount and until the time when transactions are sent to the bank (by default, the terminal sends transactions to the bank once every 24 hours). A TRANSACTION NOT FOUND message ed on the terminal indicates that no transaction with the number entered was completed on that day. This transaction was probably completed on the previous day, the transactions have been sent to the bank in the meantime or the transaction has already been cancelled. To cancel such transactions, you must send the transaction data to Swedbank s Bank Card Department 14

15 Printing out a copy of the receipt Payment terminal Ingenico ICT220 Message on terminal Action Welcome The terminal is in stand-by mode. Press the key F1. Transaction 1 Sending 2 Cancellation 3 Card transaction 4 Manual transaction 5 Copy of receipt Enter receipt number: Amount: Press 5 or select the Copy of receipt option from the menu (use the F2 and F3 keys to navigate the menu) and press the green button. Enter the number of the receipt you wish to print out and press the green button. The terminal will the last four digits. Transaction No.... No / Yes Press the key F4 Press the key F1 to cancel the transaction. to decline the cancellation. Take the receipt and press the button Tear off the receipt and press the green button to have the terminal print out a second receipt. Press the red button to forgo printing of the second receipt. NB! You cannot print out a separate copy of a cancelled transaction s receipt. When the number of a sales transaction receipt that has had a cancellation operation performed for it is entered in the terminal, a copy of the sales transaction cancellation receipt is printed out in addition to the copy of the sales transaction receipt. 15

16 Closing the day Automatic sending of transactions Transactions completed during a day can be sent to the bank either automatically or manually. Automatic sending is started at the time configured for the terminal. If automatic sending fails Send the transactions manually or wait for the next automatic sending session (the transactions that failed to be sent will also be sent at this time). Should sending of transactions also fail during the next automatic sending session, contact SIA Hansab by phone on The terminal will issue the reply on the sending report, indicating the number of transactions completed and the total amount. The terminal will print the reply indicating successful sending of the transactions on the sending report: SENDING TRANSACTIONS OK. 16

17 Manual sending of transactions Payment terminal Ingenico ICT220 Message on terminal Welcome Transaction 1 Sending 2 Cancellation 3 Card transaction 4 Manual transaction Message on PIN pad Action The terminal is in stand-by mode. Press the button F1. Press 1 or select the Sending option from the menu by pressing the green button. Send transactions? Are you sure? NO / YES Connection Sending Press the key F4 or the green button to send the transactions manually. Press the F1 key or the red button to decline. The terminal will send the transactions and print out the sending report receipt. The terminal will finish printing out of the sending report receipt. 17

18 Messages ed on screen Messages ed for performing and cancelling payment transactions Message on terminal Card error! Try again Reader error! Read again! Chip card! Try to insert. This card cannot be used. No transactions Press the key Transaction not found. Press the key Number different from one on card! Transaction rejected Invalid PIN Failed to read the card Present one card Follow the instructions on the phone Meaning Reading the card failed. Try again. Reading the card failed. Try again. This is a chip card. It cannot be used as a magnetic card. This card is not among the accepted cards. No transactions found in the terminal s memory. The transaction to be cancelled is not in the terminal s memory. A transactions that has already been cancelled cannot be cancelled once more; also transactions already sent to the bank cannot be cancelled. The last four digits of the card number were entered incorrectly. Entering the PIN took too long. The Buyer has entered the wrong PIN. Reading the card failed. Try again. Please present one card at a time when paying by a contactless card. Please present one card at a time when paying by a contactless card. When the buyer enters wrong PIN You must confiscate the card if a customer enters wrong PIN three times. You may only return the card to the card holder after identifying them on the basis of an identification document. The person returning the card must be sure they are dealing with the correct person. The data of the card holder and the document presented must be recorded on the error code receipt printed out by the terminal. Attention! Replace the receipt paper at an appropriate time. Use only special thermal paper for the terminal. Do not connect any cables when the terminal is connected to the mains. Do not place the terminal in a location that is too warm, cold or humid. Do not place the terminal in a location where it could get wet or get covered with crumbs/dust. Use a cloth dampened with alcohol to clean the surface of the terminal. Use a special cleaning card to clean the terminal s card reader. In the case of a technical fault, call a service technician - do not attempt to repair the terminal yourself. If performing a chip card transaction fails and the terminal prompts you to use the magnetic strip to perform the transaction, you must perform the transaction according to the instructions applicable to performing transactions using a magnetic card. Keep the terminal connected to the mains to enable the terminal to send the transactions to the bank automatically to close the day. 18

19 Changing the paper roll 1 First open the paper roll cover as shown on the illustration and lift it up. 2 Remove the empty paper roll from the printer. 3 4 Unwind the new paper roll a little, removing the protective strip from the edge, if required. Insert the paper roll in the printer so the paper starts showing from the terminal from under the roll. Pull a small length of the paper out of the terminal. Close the terminal cover by pressing the cover gently until it clicks. A small length of the paper must extend from the printer. Cut the paper with the metal strip on the printer. A special thermal paper roll with a width of 57 mm and a diameter not exceeding 38 mm must be used in the terminal. A coloured indicator strip, which becomes visible when the printer will soon run out of paper, can be seen when the paper roll is nearing its end. Appearance of the strip means the printer has enough paper to print at least one more receipt. Attention! Low quality paper can get stuck in the printer and also create a lot of paper dust. Thermal paper must be stored in a cool and dry place. Humidity, temperature, friction, liquids etc. can adversely affect the characteristics of the paper. Do not insert a paper roll with wrinkled or wet paper or damaged edges in the printer. 19

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