C11. Facilitating Learners with Specific Learning Styles

Size: px
Start display at page:

Download "C11. Facilitating Learners with Specific Learning Styles"

Transcription

1 C11. Facilitating Learners with Specific Learning Styles Introduction Ensuring equality and diversity perspectives is an integral part of a trainer s day to day practice and is key to the inclusive design and delivery of learning events. This section identifies the diversity of learning styles that people have and what helps them learn best. It explores some of the key equality and diversity considerations that can be taken into account to ensure that no learner is disadvantaged. What are learning styles? The term learning styles is used as a description of the attitudes and behaviours that determine a learners preferred way of learning. Most learners are unaware of their learning style preferences, they just know vaguely that they feel more comfortable with some activities than others, and learn from them. Learning is such a fundamental process that many people take it for granted, conveniently assuming that by the time they are adults they have learned how to learn and need no further assistance with the process. There are four, commonly identified Learning Styles. C11. Facilitating Learners with Specific Learning Styles 1

2 The Four Learning Styles Activists Reflectors Activists like to take direct action. They are enthusiastic and welcome new challenges and experiences. They are less interested in what has happened in the past or in putting things into a broader context. They are primarily interested in the here and now. They like to have a go, try things out and participate. They like to be the centre of attention. So, in summary, Activists like: to think on their feet to have short sessions plenty of variety the opportunity to initiate Reflectors like to think about things in detail before taking action. They take a thoughtful approach. They are good listeners and prefer to adopt a low profile. They are prepared to read and re-read and will welcome the opportunity to repeat a piece of learning. So, in summary, Reflectors like: to think before acting thorough preparation to research and evaluate to make decisions in their own time to listen and observe to participate and have fun 2 C11. Facilitating Learners with Specific Learning Styles

3 Theorists Pragmatists Theorists like to see how things fit into an overall pattern. They are logical and objective systems people who prefer a sequential approach to problems. They are analytical, pay great attention to detail and tend to be perfectionists. Pragmatists like to see how things work in practice. They enjoy experimenting with new ideas. They are practical, down to earth and like to solve problems. They appreciate the opportunity to try out what they have learned/are learning. So, in summary, Theorists like: concepts and models to see the overall picture to feel intellectually stretched structure and clear objectives logical presentation of ideas So, in summary, Pragmatists like: to see the relevance of their work to gain practical advantage from learning credible role models proven techniques activities to be real C11. Facilitating Learners with Specific Learning Styles 3

4 How Learning Styles Fit With the Learning Cycle The Learning Cycle is a continuously recurring process The four stages in the process of learning from experience are mutually dependant on one another. No stage makes sense or is particularly useful, in isolation from the others. You can start anywhere on the cycle because each stage feeds in to the next. It is important to ensure that when delivering learning, all styles are catered for and that learners are encouraged to explore each of the styles. More Active Experimentation Leading to Leading to Planned Implementation Learning Reflection Leading to Abstract Conceptualisation (Theory) Leading to How to Choose Learning Activities to Suit your Learners Learning Style Just as some learners have a preference for one learning style, so some learning activities are strongly geared to one style of learning. Where learner preferences and activities match, learning is more likely. If there is a mismatch learners are much less likely to learn effectively. The use of a simple checklist illustrates how the trainer can choose activities that are likely to reflect the diversity of learning styles within the group. Each checklist is followed by key questions you should ask before designing any learning activity. 4 C11. Facilitating Learners with Specific Learning Styles

5 Learners with a preference for the Activist style will: Learn most easily from activities where They are involved with other people e.g. bouncing ideas off them, solving problems as part of a team They can engross themselves in short here and now activities There are new experiences/ problems/ opportunities from which to learn They are thrown in at the deep end with a task they think is difficult/challenging They have the opportunity to generate ideas There is excitement/drama/crisis It is appropriate to have a go Things change and there are diverse activities to tackle Find it more difficult to learn from activities where Learning involves a passive role e.g. listening to lectures, monologues, explanations, statements of how things should be done, reading, watching They are asked to stand back and observe They are required to engage in solitary work i.e. reading, writing or thinking on their own They are asked to repeat essentially the same activity over and over again, e.g. when practising They have precise instructions to follow with little room for manoeuvre They are asked to do a thorough job, e.g. attend to detail, tie up loose ends, dot i s and cross t s Key Questions for Trainers/Tutors when designing a learning event: Will they be likely to learn something new, i.e. that they didn t know/couldn t do before? Will there be a wide variety of different activities? Will it be OK for the learners to have a go/make mistakes? Will they encounter tough problems and challenges? Will there be other like-minded people to mix with/have fun with? Will there be lots to do/lots of opportunities to participate? C11. Facilitating Learners with Specific Learning Styles 5

6 Learners with a preference for the Reflector style will: Learn most easily from activities where They are allowed or encouraged to watch/ think/chew over activities They are able to stand back from events and listen/observe, e.g. take a back seat in a group activity, watch a film or video They are allowed to think before acting, e.g. time to prepare, a chance to read background information in advance They can carry out some research, e.g. investigate, gather information, probe to get to the bottom of things They have the opportunity to think about what has happened, what they have learned They are asked to produce carefully considered analyses and reports They can reach a decision in their own time without pressure and tight deadlines Find it more difficult to learn from activities where They are forced to act as leader, e.g. to role-play in front of onlookers They are involved in situations that require action without planning They are pitched into doing something without warning, e.g. to produce an instant reaction, to produce an off-the-top-of-thehead idea They are given insufficient information on which to base a conclusion They are given cut and dried instructions of how things should be done They are worried by time pressures or rushed from one activity to another They are not given time to do a thorough job Key Questions for Trainers/Tutors when designing a learning event: Have you given learners adequate time to consider, assimilate and prepare? Will there be opportunities/facilities for the learners to gather relevant information? Will there be opportunities for the learners to listen to other people s points of view? Will the learners have adequate time to prepare and not be under pressure to make immediate unrehearsed responses or to think on their feet? Will there be useful opportunities for the learners to watch other people in action? 6 C11. Facilitating Learners with Specific Learning Styles

7 Learners with a preference for the Theorist style will: Learn most easily from activities where They have time to be methodical and to explore the associations and interrelationships between ideas, events and situations They have the chance to question and probe the basic methodology, assumptions or logic behind something, e.g. taking part in a Q&A session, by checking a newspaper for inconsistencies They are intellectually stretched, e.g. by analysing a complex situation, being tested in a tutorial session, by working with people who ask searching questions They can listen to, or read about, ideas and concepts that emphasise rationality or logic and are well argued/watertight They are offered interesting ideas and concepts, even though they may not be immediately relevant They are in structured situations with a clear purpose They are required to understand and participate in complex situations Find it more difficult to learn from activities where They are hurried into doing something without enough information or an apparent purpose They doubt that the subject matter is methodologically sound, e.g. where questionnaires haven t been validated, where there aren t any statistics to support the argument They feel themselves out of tune with other participants, e.g. when with lots of Activists are participating or there are people of lower or higher academic ability They are faced with a mixture of alternative/contradictory techniques/ methods They have to participate in situations emphasising emotions and feelings They are involved in unstructured activities where uncertainty is high They are asked to act, or decide, without proper guidelines Key Questions for Trainers/Tutors when designing a learning event: Will there be lots of opportunities for the learners to ask questions? Will there be clear objectives and a plan/structure for the learners to achieve them? Will the learners encounter complex ideas and concepts that are likely to stretch them? Will the approaches used and concepts explored be respectable, i.e. sound and valid? Will this experience give the learner the chance to develop a general view or model? C11. Facilitating Learners with Specific Learning Styles 7

8 Learners with a preference for the Pragmatist style will: Learn most easily from activities where There is an obvious link between the subject matter and a current problem or opportunity at work They are shown techniques for doing things with obvious practical advantages eg how to save time, how to make a good first impression, how to deal with awkward people They have the chance to try out and practise techniques with coaching from someone they trust, who is successful and can do the techniques themselves They are shown techniques that apply to what they are trying to achieve They are given immediate opportunities to implement what you have learned Find it more difficult to learn from activities where The learning event seems distant from reality, theory and general principles. The learning is not related to an immediate need the learner will recognise. They cannot see immediate relevance or practical benefit. Learners can t see sufficient benefit from the learning activity. e.g. harmonisation, shorter meetings, greater efficiencies etc There are no practice or clear guidelines on how to do something Learners feel that they are going round in circles and not getting any where Learners feel there are political, managerial or personal obstacles to implementation. They can concentrate on practical issues, e.g. by drawing up action plans with an obvious end product, suggesting short cuts, giving tips Key Questions for Trainers/Tutors when designing a learning event: Will there be ample opportunities for the learners to practice and experiment? Will there be lots of practical tips and techniques? Will the session be addressing real problems and will it result in action plans to tackle some of the learner s current problems? Will the learners be exposed to experts who know how to/can do it themselves? 8 C11. Facilitating Learners with Specific Learning Styles

9 Key learning point Trainers be aware! Whatever the general nature of the organisation, within the context of a learning event, learners will get more or less support from particular trainers within it. It is important to recognise that Trainers own learning style must not be reflected disproportionately in the design of a learning event. Understanding how diverse people think and solve problems enables us as educators and trainers to tap into the most effective modes of delivery Key Learning Point Inclusive learning practice! An inclusive learning event will ensure that all learning styles are catered for and that from an equality and diversity perspective no one is disadvantaged in their learning due to any aspect of their social identity such as gender, race, disability sexuality, religion/belief etc. The inclusion of equality and diversity as a core dimension of the Knowledge and Skills Framework means that trainers will need to provide evidence that equality and diversity considerations are an integral part of their learning practice. This includes being able to demonstrate that equality and diversity perspectives have been incorporated in to all aspects of the learning cycle. C11. Facilitating Learners with Specific Learning Styles 9

10 Diversity Checklist The following questions are not exhaustive, but may be useful for trainers to reflect on in relation to the design, delivery and evaluation of their training: Has the design of the learning included a lesson plan that caters for a range of different learning styles? Are the learning strategies within the lesson plan inclusive of all or do they exclude anyone? E.g. are there physical activities that would exclude someone with a sensory or mobility impairment? If required, are the learning materials available in a range of different formats e.g. large print, Braille, audio cassette, on disk etc? Do you let potential learners know in advance that learning materials are available in alternative formats? Have you considered access issues when booking your learning venue? Have you recognised the need to make any reasonable adjustments to ensure everyone has the opportunity to participate regardless of disability, e.g. Do you need to borrow a portable induction loop for anyone within the group who uses a hearing aid? Is the language you re using in the delivery of your session inclusive of all or have you made stereotypical assumptions that could alienate group members? E.g. assuming that all group members are heterosexual? Are opportunities provided prior to the session for individuals to discuss with the trainer any particular requirements they may have and to discuss how these can best be met? Are the images used in your learning materials reflective of a diverse community? Do you demonstrate respect for the Welsh language by commencing all learning events with a bilingual greeting and ensuring translation is available throughout the session, if required? Do you take account of any religious festivals when choosing a date for your event, which may make it difficult for some individuals to attend? Where refreshments are provided have cultural considerations been taken in to account in the choice of food available. E.g. have you catered for those who require halal food? Have you considered any religious obligations that people attending the session may have and how you will accommodate these. E.g. During the lunch period, provision of a separate room for those who may be fasting? In the evaluation of your learning do you seek specific feedback in relation to equality & diversity issues? E.g. by including a question that asks trainees if the session was designed and delivered in a non-discriminatory way? 10 C11. Facilitating Learners with Specific Learning Styles

11 Case Study The Cardiac Rehabilitation Team at Gwent Healthcare NHS Trust provide both patient and staff education programmes. All team members have undertaken both equality & diversity learning and disability equality training. Learning sessions are designed with the needs of a diverse group in mind. Teaching strategies ensure that no one is excluded and that different learning styles are catered for. All learning venues used are checked for their accessibility. Learning materials are available in a range of accessible formats and languages. A portable induction loop is available for hearing aid users if required. Feedback is actively sought on the inclusiveness of all learning events and improvements built in to subsequent events to ensure continuous improvement. References Honey, P. and Mumford, A. The manual of learning styles. Maidenhead: Peter Honey, 1982 Kolb, D. Experiential learning: experience as the source of learning and development. London: Prentice Hall, 1984 Useful Resources Cultural Competence CD Rom NHS Wales Centre for Equality & Human Rights Jill Evans RGN, OBE, FRCN, BA (Hons) Diversity Manager at Gwent Healthcare NHS Trust Bethan Johnson Head of Education Policy Development and Commissioning, Welsh Assembly Government For further information contact: Workforce Development Unit National Leadership and Innovation Agency for Healthcare Innovation House Bridgend Road Llanharan CF 72 9RP Tel: Direct Line: Fax: NHS Wales Centre for Equality and Human Rights. Delivering culturally competent health services. Mamhilad: NHS Wales Centre for Equality and Human Rights, 2004 C11. Facilitating Learners with Specific Learning Styles 11

12 Notes 12 C11. Facilitating Learners with Specific Learning Styles

Learning theories Judy McKimm

Learning theories Judy McKimm Learning theories Judy McKimm There has been a lot of research into the way people learn and certain theories have been influential on developments in all areas of education, but particularly in adult

More information

-----------------------------2008 Farmer Mentor Handbook----------------------------- Adult Learning Styles. Adult Learning Styles

-----------------------------2008 Farmer Mentor Handbook----------------------------- Adult Learning Styles. Adult Learning Styles Learning Styles Primer for Farmer Mentors You are now considering the possibility of mentoring a future farmer; taking an intern under your wing; and inviting someone to come to your farm to observe, listen

More information

Chris Bell. Customer Experience Coach. www.customerexperiences.co.nz

Chris Bell. Customer Experience Coach. www.customerexperiences.co.nz Chris Bell Customer Experience Coach Developing Your Unique Customer Experience Introduction As more and more business leaders start to understand what a customer experience strategy is all about and more

More information

Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations

Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations Presentations What is a presentation? Planning and preparing presentations Giving presentations Features of a good presentation Poster presentations For further information and the full range of study

More information

MINUTE TAKING. All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use

MINUTE TAKING. All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use MINUTE TAKING All material copyright of Lindsay Wright This pack is for sample purposes only, and not for re-use 1 Minute Taking Sample Programme OBJECTIVES As a result of the programme participants should

More information

South West. Courses for all South West UNISON Members EDUCATION PROGRAMME UNISON MEMBERS

South West. Courses for all South West UNISON Members EDUCATION PROGRAMME UNISON MEMBERS South West UNISON MEMBERS EDUCATION PROGRAMME 2014 Courses for all South West UNISON Members UNISON MEMBERS EDUCATION PROGRAMME South West Find out about UNISON s Learning Offer for Members Learning through

More information

LESSON 7: LEARNING MODELS

LESSON 7: LEARNING MODELS LESSON 7: LEARNING MODELS INTRODUCTION mobility motivation persistence sociological Think about your favorite class. Does the teacher lecture? Do you do experiments or go on field trips? Does the teacher

More information

PERFORMANCE APPRAISAL AND DEVELOPMENT AND KSF ANNUAL REVIEW

PERFORMANCE APPRAISAL AND DEVELOPMENT AND KSF ANNUAL REVIEW SECTION: HUMAN RESOURCES POLICY AND PROCEDURE No: 10.16 NATURE AND SCOPE: SUBJECT: POLICY AND PROCEDURE TRUST WIDE PERFORMANCE APPRAISAL AND DEVELOPMENT AND KSF ANNUAL REVIEW This policy explains the Performance

More information

E-Learning and Personal Preferences. The aim of this article is to explore further the idea that E-learning should

E-Learning and Personal Preferences. The aim of this article is to explore further the idea that E-learning should E-Learning and Personal Preferences Page 1 E-Learning and Personal Preferences Introduction The aim of this article is to explore further the idea that E-learning should cater to the learning needs of

More information

Personal, Learning & Thinking Skills

Personal, Learning & Thinking Skills Personal, Learning & Thinking Skills Guidance for Young Apprenticeship in Business & Administration Value of Personal, Learning and Thinking Skills (PLTS) The Council for Administration (CfA) has identified

More information

DERBY CITY COUNCIL S EQUALITY AND DIVERSITY POLICY

DERBY CITY COUNCIL S EQUALITY AND DIVERSITY POLICY Achieving equality and valuing diversity DERBY CITY COUNCIL S EQUALITY AND DIVERSITY POLICY November 2009 Translations and making the booklet accessible This policy booklet gives details of the Council

More information

Making a positive difference for energy consumers. Competency Framework Band C

Making a positive difference for energy consumers. Competency Framework Band C Making a positive difference for energy consumers Competency Framework 2 Competency framework Indicators of behaviours Strategic Cluster Setting Direction 1. Seeing the Big Picture Seeing the big picture

More information

Planning Services. Customer focus strategy 2011. westlothian.gov.uk

Planning Services. Customer focus strategy 2011. westlothian.gov.uk Planning Services Customer focus strategy 2011 westlothian.gov.uk 1 Contents Introduction 3 Customer care 4 Planning Services Customer Care Standards 6 Equal opportunities 8 Customer confidentiality 8

More information

Outlook 2010 Advanced

Outlook 2010 Advanced Outlook 2010 Advanced Sample Corporate Training Materials All of our training products are fully customizable and are perfect for one day and half day workshops. You can easily update or insert your own

More information

How to become a successful language learner

How to become a successful language learner How to become a successful language learner By Alison Fenner English and German Co-ordinator, Institution Wide Language Programme Introduction Your success in learning a language depends on you! You may

More information

Investors in People First Assessment Report

Investors in People First Assessment Report Investors in People First Assessment Report K.H.Construction Cambridge Assessor: Lesley E Ling On-site Date/s: 3 rd September 2008. Recognition Date: Contents 1. Introduction Page 2 2. Assessment and Client

More information

Clinical Decision Making

Clinical Decision Making Clinical Decision Making Welcome to this short overview of Clinical Decision Making for Nurses, Midwives and Allied Healthcare Professionals. We've split this overview into a number of elements that will

More information

KEY SKILLS OF JUNIOR CYCLE

KEY SKILLS OF JUNIOR CYCLE KEY SKILLS OF JUNIOR CYCLE Key skills of junior cycle Learners need a wide range of skills to help them face the many challenges presented to them in today s world. They develop specific skills in their

More information

Faculty of Science and Engineering Placements. Stand out from the competition! Be prepared for your Interviews

Faculty of Science and Engineering Placements. Stand out from the competition! Be prepared for your Interviews Faculty of Science and Engineering Placements Stand out from the competition! Be prepared for your Interviews Interviews Getting an invitation to attend for an interview means you has passed the first

More information

Choosing a dementia-friendly meeting space

Choosing a dementia-friendly meeting space DEEP Guide Choosing a dementia-friendly meeting space Key messages Appropriate meetings spaces are important. People with dementia are increasingly getting together to work on dementia issues. They are

More information

Professional Selling Skills The Psychology of Sales Strategic Selling

Professional Selling Skills The Psychology of Sales Strategic Selling MAGUIRE SALES ACADEMY The Maguire Sales Academy provides delegate with the opportunity to be exposed to consultant trainers with many years of experience and knowledge in a variety of industry sectors.

More information

Performance Management Consultancy

Performance Management Consultancy Performance Management Consultancy Facilitating performance improvements through an effective performance management process What are the challenges? While every organisation has performance management

More information

Customer Service Policy. A Modern & Efficient Council: Improving Customer Service

Customer Service Policy. A Modern & Efficient Council: Improving Customer Service Customer Service Policy A Modern & Efficient Council: Improving Customer Service Preface This policy consists of three parts: Part 1 Commitment to Customers The first part of this policy is designed for

More information

How to Sell Yourself in a Job Interview

How to Sell Yourself in a Job Interview TOOLS Interview Tips Helpful Interview Hints How to prepare for the first important meeting What to expect Be prepared The Interview Interview Techniques Most frequently asked questions Facing the Interviewer

More information

Investors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited

Investors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited Investors in People Assessment Report for Bradstow School Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited 30 August 2013 Project Reference Number

More information

Literacy across learning Principles and practice

Literacy across learning Principles and practice Literacy across learning Principles and practice Language and literacy are of personal, social and economic importance. Our ability to use language lies at the centre of the development and expression

More information

Opening Minds, Opening Services A Self-Assessment Tool

Opening Minds, Opening Services A Self-Assessment Tool Opening Minds, Opening Services A Self-Assessment Tool Building inclusive services for young people from black and ethnic minority communities with learning disabilities and other support needs Introduction

More information

Outlook 2007 Advanced

Outlook 2007 Advanced Outlook 2007 Advanced Sample Corporate Training Materials All of our training products are fully customizable and are perfect for one day and half day workshops. You can easily update or insert your own

More information

FACILITATION WORKSHOP RESOURCE KIT

FACILITATION WORKSHOP RESOURCE KIT PROJECT OVERSEAS Teachers Teaching Teachers FACILITATION WORKSHOP RESOURCE KIT Canadian Teachers Federation International Cooperation Programs 2490 Don Reid Drive Ottawa, Ontario K1H 1E1 613-232-1505 www.ctf-fce.ca

More information

VAK Learning Styles. Whether you realise it or not, we all have preferences for how we absorb information, analyse it and make decisions:

VAK Learning Styles. Whether you realise it or not, we all have preferences for how we absorb information, analyse it and make decisions: What is Your Learning Preference? VAK Learning Styles Whether you realise it or not, we all have preferences for how we absorb information, analyse it and make decisions: Some people like to see what you

More information

ScottishPower Competency Based Recruitment Competency Guidelines External Candidate. pp077682 ScottishPower [Pick the date]

ScottishPower Competency Based Recruitment Competency Guidelines External Candidate. pp077682 ScottishPower [Pick the date] ScottishPower Competency Based Recruitment Competency Guidelines External Candidate pp077682 ScottishPower [Pick the date] Aims and Objectives This document will give you an overview of the selection process

More information

Quality Monitoring and Assurance

Quality Monitoring and Assurance Development and Training Programme: Quality Monitoring and Assurance Contact Details Name: Registered office address: Northpoint Level 11, 100 Miller Street North Sydney NSW 2060 Australia Australian Company

More information

Picture games. 1. What do you see? A picture says a thousand words and the camera does not lie - or does it? Instructions

Picture games. 1. What do you see? A picture says a thousand words and the camera does not lie - or does it? Instructions A picture says a thousand words and the camera does not lie - or does it? THEMES GEN. HUMAN RIGHTS MEDIA DISCRIMINATION COMPLEXITY Themes Complexity Level 1 Group size Time Overview Related rights Objectives

More information

Integrated Skills in English (ISE) Guide for Students ISE III (C1) Reading & Writing Speaking & Listening

Integrated Skills in English (ISE) Guide for Students ISE III (C1) Reading & Writing Speaking & Listening Integrated Skills in English (ISE) Guide for Students ISE III (C1) Reading & Writing Speaking & Listening Trinity College London www.trinitycollege.com Charity number 1014792 Patron HRH The Duke of Kent

More information

Critical Thinking. I m not sure what they expect when they ask us to critically evaluate

Critical Thinking. I m not sure what they expect when they ask us to critically evaluate 1 Critical Thinking Typical Comments I m not sure what they expect when they ask us to critically evaluate The word critical sounds so negative, as though you have to undermine everything The word analysis

More information

Focus on Essay Writing

Focus on Essay Writing Focus on Essay Writing Essay writing is a process and a product. You need to focus on the process in order to achieve a high quality product. What is an essay? The word essay originally meant to test or

More information

Certification criteria for. Internal QMS Auditor Training Course

Certification criteria for. Internal QMS Auditor Training Course Certification criteria for Internal QMS Auditor Training Course CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING METHODS 5. COURSE CONTENT 6. COURSE

More information

GIVING VOICE TO VALUES: BRIEF INTRODUCTION

GIVING VOICE TO VALUES: BRIEF INTRODUCTION GIVING VOICE TO VALUES: BRIEF INTRODUCTION Most of us want to bring our whole selves to work. Yet, experience and research demonstrate that many of us will encounter values conflicts in our careers, when

More information

Understanding Agile Project Management

Understanding Agile Project Management Understanding Agile Project Management Author Melanie Franklin Director Agile Change Management Limited Overview This is the transcript of a webinar I recently delivered to explain in simple terms what

More information

The Human Side of Client Relations Management

The Human Side of Client Relations Management The Human Side of Client Relations Management How to build, deepen, extend and sustain strong client relationships This highly experiential programme focuses on what it takes to establish powerful business

More information

Leadership, creativity and management

Leadership, creativity and management 1 Leadership, creativity and management Times are tough, the economy is in recession, public finances are weak, business is suffering and competition from overseas is growing ever stronger. It has long

More information

Lesson Plan for Senior Secondary

Lesson Plan for Senior Secondary Lesson Plan for Senior Secondary Introduction Purpose Introduce the National Day of Action against Bullying and Violence (NDA) campaign Explore the role of bystanders to bullying Investigate the theme

More information

How to conduct an investigation

How to conduct an investigation July 2005 How to conduct an investigation Advice for local authorities on investigating allegations of misconduct About this guide This guide provides an introduction to the practice of investigation and

More information

Attribute 1: COMMUNICATION

Attribute 1: COMMUNICATION The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level

More information

GROW@BU Coaching Tools

GROW@BU Coaching Tools GROW@bournemouth.ac.uk Page 0 Contents 1. Introduction... 2 2. The Coaching Conversation... 3 3. Understanding Coaching Questions... 4 4. Starting a Coaching Conversation... 5 5. Coaching Behaviours...

More information

26 Umoja: Co-ordinator s Guide 27. 3. How to recruit and train facilitators

26 Umoja: Co-ordinator s Guide 27. 3. How to recruit and train facilitators 26 Umoja: Co-ordinator s Guide 27 3. How to recruit and train facilitators 28 3. How to recruit and train facilitators Umoja: Co-ordinator s Guide 29 How to recruit and train facilitators This section

More information

Quality Monitoring and Assurance

Quality Monitoring and Assurance Development and Training Programme: Quality Monitoring and Assurance July 2011 Contact Details Name: Registered office address: Fifth Quadrant Pty Ltd Northpoint Level 11, 100 Miller Street North Sydney

More information

Damers First School Teaching & Learning Policy

Damers First School Teaching & Learning Policy Damers First School Teaching & Learning Policy DAMERS FIRST SCHOOL HAPPY CHILDREN & HIGH QUALITY OHANA! In our family NO ONE GETS LEFT BEHIND Because we believe CHILDREN ARE OUR FUTURE. TEACH THEM WELL

More information

Council meeting, 31 March 2011. Equality Act 2010. Executive summary and recommendations

Council meeting, 31 March 2011. Equality Act 2010. Executive summary and recommendations Council meeting, 31 March 2011 Equality Act 2010 Executive summary and recommendations Introduction 1. The Equality Act 2010 (the 2010 Act) will consolidate into a single Act a range of existing equalities-based

More information

Regulation 3 Special Educational Needs and Disability (Information) Regulations (2014)

Regulation 3 Special Educational Needs and Disability (Information) Regulations (2014) Regulation 3 Special Educational Needs and Disability (Information) Regulations (2014) School/College Name: Loughborough College Address: Epinal Way, Loughbrough, Leicestershire Telephone Number: 01509

More information

How to tackle exams: a marker s perspective

How to tackle exams: a marker s perspective RELEVANT TO ACCA QUALIFICATION PAPERS P1, P3, P4, P5, P6 AND P7 How to tackle exams: a marker s perspective I have been lecturing students for more than 15 years (usually over 400 at every sitting) preparing

More information

King s College London

King s College London King s College London Initial Teacher Education inspection report Provider address Professional School of Social Science and Public Policy Department of Educational and Professional Studies Franklin Wilkins

More information

PGCert/PGDip/MA Education PGDip/Masters in Teaching and Learning (MTL) Programme Specifications

PGCert/PGDip/MA Education PGDip/Masters in Teaching and Learning (MTL) Programme Specifications PGCert/PGDip/MA Education PGDip/Masters in Teaching and Learning (MTL) Programme Specifications Faculty of Education, Law and Social Sciences School of Education December 2011 Programme Specification PG

More information

COURSE BROCHURE. Train the Trainer - Open Course. London, Reading, North Oxfordshire Birmingham, Manchester, Leeds

COURSE BROCHURE. Train the Trainer - Open Course. London, Reading, North Oxfordshire Birmingham, Manchester, Leeds Train the Trainer - Open Course London, Reading, North Oxfordshire Birmingham, Manchester, Leeds COURSE BROCHURE Approved by the Institute of Leadership and Management Course Duration: 2 Days Price: 585

More information

Seminars. The Handbook. 1 Introduction 2. 2 Factors to consider in the design of seminars 3. 3 Evaluating the effectiveness of seminars 8

Seminars. The Handbook. 1 Introduction 2. 2 Factors to consider in the design of seminars 3. 3 Evaluating the effectiveness of seminars 8 The Handbook for Economics Lecturers Seminars Rebecca Taylor, University of Portsmouth Edited by Dr Peter Davies, University of Staffordshire 1 Introduction 2 2 Factors to consider in the design of seminars

More information

Witness information. Investigations

Witness information. Investigations Witness information Investigations We are the nursing and midwifery regulator for England, Wales, Scotland, Northern Ireland and the Islands. We exist to safeguard the health and wellbeing of the public.

More information

Active IQ Level 3 Diploma in Fitness Instructing and Personal Training

Active IQ Level 3 Diploma in Fitness Instructing and Personal Training Thanks for expressing your interest in VITA Personal Training. This booklet is designed to give potential learners an idea of what to expect during the 12 week REPS Accredited Active IQ Level 3 Personal

More information

Some of the learning principles upon which this course is based are:

Some of the learning principles upon which this course is based are: NEGOTIATION AND MEDIATION COURSE OUTLINE: 2012 1 INTRODUCTION Overview Negotiation and Mediation consists of a theoretical and a practical component. It is a skillsorientated course, designed not only

More information

Diversity and Equality Policy

Diversity and Equality Policy Diversity and Equality Policy For the attention of: All Staff Produced by: Director, Human Resources Approved by: SMT Date of publication: September 2013 Date of review: August 2015 Our Mission To provide

More information

QUALIFICATION SPECIFICATIONS ILM LEVEL 7 CERTIFICATE IN EXECUTIVE COACHING AND LEADERSHIP MENTORING

QUALIFICATION SPECIFICATIONS ILM LEVEL 7 CERTIFICATE IN EXECUTIVE COACHING AND LEADERSHIP MENTORING QUALIFICATION SPECIFICATIONS ILM LEVEL 7 CERTIFICATE IN EXECUTIVE COACHING AND LEADERSHIP MENTORING QS/L7CECLM/0911 Circulation of Qualification Specifications These Qualification Specifications are provided

More information

Introduction to Train the Trainers

Introduction to Train the Trainers Introduction to Train the Trainers Table of Contents Page Welcome and Introduction 1 Course Aims and Learning Outcomes 2 Theme 1: Becoming a Tutor/Trainer skills, experiences and motivation 1.1 Getting

More information

Do you wish you could attract plenty of clients, so you never have to sell again?

Do you wish you could attract plenty of clients, so you never have to sell again? The 9 Secrets to Signing up Clients Without Selling Do you wish you could attract plenty of clients, so you never have to sell again? Imagine having an endless supply of great clients who approach you

More information

Guide to Studying by Distance Learning

Guide to Studying by Distance Learning Guide to Studying by Distance Learning by Kiran Kapur Distance Learning Course Director June 2015 Your Guide to Studying by Distance Learning Distance Learning is an increasingly popular way to study.

More information

Train the Trainer - In House COURSE BROCHURE. Approved by the Institute of Leadership and Management

Train the Trainer - In House COURSE BROCHURE. Approved by the Institute of Leadership and Management Train the Trainer - In House COURSE BROCHURE Approved by the Institute of Leadership and Management Course Duration: 2 Days Up to 10 delegates per course Price: 2895 + VAT per course Call: 0800 458 3246

More information

Training Session Notes and Template

Training Session Notes and Template Training Session Notes and Template The Training Session Template is a tool designed to plan and record training sessions in order to standardize and share trainings with the rest of the organization to

More information

CREATIVE S SKETCHBOOK

CREATIVE S SKETCHBOOK Session Plan for Creative Directors CREATIVE S SKETCHBOOK THIS SKETCHBOOK BELONGS TO: @OfficialSYP 1 WELCOME YOUNG CREATIVE If you re reading this, it means you ve accepted the We-CTV challenge and are

More information

Effective Working Relationships

Effective Working Relationships 1 Effective Working Relationships 2 CREATE AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS We all work with others in our daily working life to produce the products and services that we provide to our customers.

More information

LSE Knowledge Skills and Behaviours Framework for managers and leaders Guidelines

LSE Knowledge Skills and Behaviours Framework for managers and leaders Guidelines LSE Knowledge Skills and Behaviours Framework for managers and leaders Guidelines Contents Introduction 2 A guide to the KSB framework 3 LSE Leadership and Management: 3 Behaviours LSE Leadership and Management:

More information

Teaching about race and prejudice: key issues

Teaching about race and prejudice: key issues Teaching about race and prejudice: key issues Teacher skill Expertise and appropriate teaching approaches can be built up within a team over time. Teaching about race and prejudice takes courage and practice!

More information

Workplace Success Strategies for Adults with Asperger Syndrome

Workplace Success Strategies for Adults with Asperger Syndrome Workplace Success Strategies for Adults with Asperger Syndrome This is a summary of the recommendations made in Dan and Julie Coulter s June 10, 2010 APSE presentation. The presentation uses examples from

More information

PLANNING A YOUNG LEADER TRAINING WEEKEND

PLANNING A YOUNG LEADER TRAINING WEEKEND PLANNING A YOUNG LEADER TRAINING WEEKEND scouts.org.uk/youngleaders Spending time away as a unit helps to build personal development and encourage teamwork. It is a great opportunity for Young Leaders

More information

How to teach listening 2012

How to teach listening 2012 How to teach listening skills "Great speakers are not born, they re trained." - Dale Carnegie (1921) Intended Learning Outcomes (ILOs) To enhance deeper understanding of the process of listening as a communicative

More information

Behaviourally Based Questions

Behaviourally Based Questions Behaviourally Based Questions Index 1 HOW TO WRITE BEHAVIOURALLY BASED QUESTIONS Page 2 2 SAMPLE BEHAVIOURAL QUESTIONS Page 3 3 SAMPLE BEHAVIOURALLY BASED QUESTIONS FROM RIGHT JOB, RIGHT PERSON! CAPABILITY

More information

Cambridge English: First (FCE) Frequently Asked Questions (FAQs)

Cambridge English: First (FCE) Frequently Asked Questions (FAQs) Cambridge English: First (FCE) Frequently Asked Questions (FAQs) Is there a wordlist for Cambridge English: First exams? No. Examinations that are at CEFR Level B2 (independent user), or above such as

More information

Assess Occupational Competence in the Work Environment

Assess Occupational Competence in the Work Environment Title: Level: 3 Credit value: 6 General Guidance This unit assesses a candidate assessor s competence in assessing the of others. Primary evidence for the learning outcomes and assessment criteria must

More information

Diversity is not about them and us. It s about. all of us.

Diversity is not about them and us. It s about. all of us. Tate for all Diversity is not about them and us. It s about If you require this booklet in an alternative format please email cheryl.richardson@tate.org.uk or call 0207 8878026. all of us. Tate for all

More information

Candidate Guide. Legal Trainee Scheme 2016 Application Guidance

Candidate Guide. Legal Trainee Scheme 2016 Application Guidance Legal Trainee Scheme 2016 Application Guidance 1 Contents The Offer Recruitment Process Eligibility Requirements Security Check Feedback Application Questions Recruitment Process Schedule Candidates Declaring

More information

Core Module 2: Teaching, Appraisal and Assessment

Core Module 2: Teaching, Appraisal and Assessment Core Module 2: Teaching, Appraisal and Assessment Learning outcomes: To understand and demonstrate the knowledge, skills and attitudes to provide appropriate teaching, learning opportunities, appraisal,

More information

Onboarding Program. Supervisor s Guide

Onboarding Program. Supervisor s Guide Onboarding Program Supervisor s Guide Supervisor s Guide Introduction This guide has been developed for supervisors to support an effective and successful onboarding process for new employees. As a supervisor,

More information

IMPROVING QUALITY. Quality criteria for global education school visits

IMPROVING QUALITY. Quality criteria for global education school visits IMPROVING QUALITY Quality criteria for global education school visits Organisations that have worked on these quality criteria: Pro Ethical Trade Finland Kepa Service Centre for Development Cooperation

More information

Learning Coach Professional Training Programme

Learning Coach Professional Training Programme Learning Coach Professional Training Programme Welcome Rose Urkovskis & Sandi Bates Activity 1: Ice breaker hand out of icebreaking methods Activity 2: Discussion: Explore the benefits of coaching Activity

More information

Llansanffraid Church in Wales Primary School. Information and Communication Technology (ICT) Policy

Llansanffraid Church in Wales Primary School. Information and Communication Technology (ICT) Policy Llansanffraid Church in Wales Primary School Information and Communication Technology (ICT) Policy ICT is changing the lives of everyone. Through teaching children the skills to use ICT we equip them to

More information

University of the Arts London (UAL) BA (Hons) Games Design Art and Design Date of production/revision July 2015

University of the Arts London (UAL) BA (Hons) Games Design Art and Design Date of production/revision July 2015 Programme Specification Every taught course of study leading to a UAL award is required to have a Programme Specification. This summarises the course aims, learning outcomes, teaching, learning and assessment

More information

Northwards Housing s Communications Strategy 2014-16

Northwards Housing s Communications Strategy 2014-16 Northwards Housing s Communications Strategy 2014-16 Executive Summary 1. The purpose of this strategy is to ensure a fully integrated approach to communications; one which is aligned with Northwards business

More information

Evaluating teaching. 6.1 What is teacher evaluation and why is it important?

Evaluating teaching. 6.1 What is teacher evaluation and why is it important? 6 Evaluating Just as assessment that supports is critical for student, teacher evaluation that focuses on providing accurate evidence of practice and supports improvement is central for teachers. Having

More information

Job description Customer Care Team Leader (Engagement)

Job description Customer Care Team Leader (Engagement) Job description Customer Care Team Leader (Engagement) Main purpose of job The Customer Care Team Leader will manage the day to day running of the internal Customer Care engagement team, ensuring it provides

More information

Structured Interviewing:

Structured Interviewing: Structured Interviewing: Interview Board Guide How to conduct structured interviews in the appointment process Assessment Oversight and Personnel Psychology Centre TABLE OF CONTENTS INTRODUCTION... 3 SECTION

More information

PREPARATION: - facilitator coordinates focus of panel, introduces and summarizes - briefs panel

PREPARATION: - facilitator coordinates focus of panel, introduces and summarizes - briefs panel Lecture - presents factual material in direct, logical manner - contains experience which inspires - stimulates thinking to open discussion - useful for large groups - experts are not always good teachers

More information

THE UNIVERSITY OF EDINBURGH. PROGRAMME SPECIFICATION M.A. Honours in Psychology and Business Studies1

THE UNIVERSITY OF EDINBURGH. PROGRAMME SPECIFICATION M.A. Honours in Psychology and Business Studies1 THE UNIVERSITY OF EDINBURGH PROGRAMME SPECIFICATION M.A. Honours in Psychology and Business Studies1 1) Awarding Institution: University of Edinburgh 2) Teaching Institution: University of Edinburgh 3)

More information

The Child at the Centre. Overview

The Child at the Centre. Overview The Child at the Centre Overview Giving our children the best start in life Twin aims of early education and childcare: Free part-time quality pre-school education place for all three and four year olds;

More information

University of Bath. Welsh Baccalaureate Qualification Internal Evaluation. Themed Report: MARKETING AND PROMOTION

University of Bath. Welsh Baccalaureate Qualification Internal Evaluation. Themed Report: MARKETING AND PROMOTION University of Bath Welsh Baccalaureate Qualification Internal Evaluation Themed Report: MARKETING AND PROMOTION [This is one of eight themed reports which draw on issues relating to particular themes that

More information

Woolgrove School. Early Years Foundation Stage Policy.

Woolgrove School. Early Years Foundation Stage Policy. Equal opportunities lie at the heart of all that we do at Woolgrove. We are committed to ensuring that every member of the school community, whatever their position, race, gender, disability or religion

More information

Sales Presentations. 1. Before you start

Sales Presentations. 1. Before you start Sales Presentations A presentation is an ideal opportunity to make a sale. You have a captive audience and far more flexibility than in a simple sales letter or phone call. Although many people do not

More information

Kolb Learning Style Inventory On-line (Version 3.1): Interpretive Report

Kolb Learning Style Inventory On-line (Version 3.1): Interpretive Report Kolb Learning Style Inventory On-line (Version 3.1): Interpretive Report The Cycle of Learning The Cycle of Learning graph on your summary report indicates how much you rely on each of the four different

More information

Careers and the world of work: roles and responsibilities

Careers and the world of work: roles and responsibilities Careers and the world of work: roles and responsibilities Careers and the world of work: roles and responsibilities Audience Headteachers, principals, governing bodies, management committees, careers and

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

Introduction to Adult Learning... 1. Promoting Your Class... 6. Class Planning Process... 7. Policies and Procedures... 9

Introduction to Adult Learning... 1. Promoting Your Class... 6. Class Planning Process... 7. Policies and Procedures... 9 CONTENTS Introduction to Adult Learning... 1 Promoting Your Class... 6 Class Planning Process... 7 Policies and Procedures... 9 Mini Course Instructor Checklist... 12 INTRODUCTION TO ADULT LEARNING Understanding

More information

The Coaching at Work Survey

The Coaching at Work Survey The Coaching at Work Survey 2002 Foreword Background Workplace learning is developing dramatically. What was delivered in a classroom is now experienced online. What once took a day now only lasts an hour.

More information

FAO Competency Framework

FAO Competency Framework FAO Competency Framework FAO Competency Framework Acknowledgements FAO is grateful to the UNAIDS Secretariat, which has kindly permitted FAO to re-use and adapt the explanatory text on competencies from

More information

Diploma and Foundation Degree in Merchanting

Diploma and Foundation Degree in Merchanting Diploma and Foundation Degree in Merchanting Developing leadership for tomorrow Diploma in Merchanting Introduction The BMF Diploma in Merchanting is a management development programme which can lead on

More information