Hearing loss in the workplace. Laura Matthews Senior Research and Policy Officer
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1 Hearing loss in the workplace Laura Matthews Senior Research and Policy Officer
2 TODAYS PRESENTATION Action on Hearing Loss Introduction to hearing loss Impact of hearing loss Employment research
3 ACTION ON HEARING LOSS
4 WHO ARE WE? Action on Hearing Loss is the new name for RNID. We re the charity working for a world where hearing loss doesn't limit or label people, where tinnitus is silenced and where people value and look after their hearing.
5 WHAT DO WE DO? Residential homes, supported housing and community outreach Biomedical research Communication support Social research Influencing
6 INTRODUCTION TO HEARING LOSS
7 HEARING LOSS IN THE UK 10 million people One in six of the population By 2031 set to rise to 14.5 million people Yet, it is neglected and underfunded And has significant impacts on quality of life
8 STATISTICS AND DEMOGRAPHICS It is difficult to say how many people in the UK use sign language but it is estimated at about 50,000-70,000 A significant number of people have a dual sensory loss, and this number is also set to grow as the population ages. Current figures stand at around 356,000 Deafblind people (Deafblind UK).
9 WHAT IS BSL? A visual spatial language with information shown through combinations of: handshapes hand orientation hand movements body movement facial expressions.
10 SUMMARY: TYPES OF HEARING LOSS Type Area affected Causes Conductive Middle ear Blockage Damage Infection Sensorineural Inner ear (hair cells) or auditory nerve Noise Drug side effects Genetics Infections Ageing conductive sensorineural
11 AGE-RELATED HEARING LOSS Progressive hearing loss Average audiograms High frequencies lost first Hair cells and auditory neurons die Most common sensory impairment among elderly. 70% of people aged over 70 have a hearing loss
12 WHAT DOES IT SOUND LIKE? Normal hearing Mild hearing loss Moderate - Severe
13 IMPACT OF HEARING LOSS
14 When you lose your vision, you lose contact with things; when you lose your hearing, you lose contact with people. Helen Keller
15 THE IMPACT OF HEARING LOSS Mild hearing loss may use a hearing aid or find lipreading useful, particularly in noisy situations. Moderate hearing loss may have difficulty in hearing what is said without a hearing aid. Many will lipread. Some may use sign language or need other communication support Severe hearing loss may have difficulty in following what is being said even with a hearing aid. Most will lipread and some will use sign language or need other communication support Profound hearing loss may find that hearing aids are of little benefit for communication. Most will lipread, and they will need some form of communication support. BSL may be their first or preferred language.
16 LIPREADING Only about 60% of English words are visible on the lips Context is crucial
17 THE IMPACT OF HEARING LOSS Barriers to communication Isolation and exclusion Higher prevalence of depression and anxiety Stigma Delay in taking action 10 years
18 DO S AND DON TS DO Make sure you have the person s attention Face the person you are talking to Keep your face and mouth clear Keep background noise to a minimum and make sure there is enough light Use natural facial expression & gesture Make sure your face or mouth is not hidden behind your hands, cigarettes, beard etc. Write things down if needed. Give the other person time to respond and use different words if they don t understand
19 OPPORTUNITY BLOCKED
20 OPPORTUNITY BLOCKED Quantitative research project published in The experiences of 870 people with hearing loss in the UK. Conducted at a time of high employment.
21 RESULTS 63% of people with hearing loss were in paid employment, compared to 75% of the general population. One in five people were unemployed and looking for work, compared to only one in twenty in the general population 36% had been looking for work for more than two years, with 18% having been looking for more than five.
22 REASONS Deafness itself is no barrier to work. 59% identified the attitudes of employers as the main problem. A lack of specialist knowledge from advisers and support.
23 IN WORK Very few people stated that they were unhappy in their work, but 55% said that they felt isolated in the workplace. 26% said that they had been harassed at work because of their hearing loss. 51% felt that hearing loss had affected their opportunities for promotion.
24 UNLIMITED POTENTIAL
25
26 2011 EMPLOYMENT RESEARCH We wanted to find out: Impact of hearing loss on employment experiences What support they were given What support they would like to receive In depth interviews with 27 people who lost some or all of their hearing whilst of working age Questions in the 2010 annual survey
27 IMPACT OF HEARING LOSS When diagnosed people felt devastated and frightened Fearful their hearing would get worse, be unable to do their job, or that they will lose their job Negative impact on confidence Need the right information and support
28 CULTURE Culture has the biggest impact on the experience that someone with hearing loss has in the workplace. HR and OH played a scrutinising role rather than a supportive one Mixed experiences with colleagues
29 MANAGERS Passive broadly supportive but don t take action Positive action fully supportive and actively finds out information about support mechanisms and adjustments Negative action not supportive and possibly discriminatory
30 WORK ENVIRONMENT Difficulties include: Meetings Telephones Office layout Range of solutions used to overcome these difficulties
31 ADJUSTMENTS AND SUPPORT Audiology services focus on fitting hearing aids, do not provide a holistic service Lack of awareness about Access to Work Participants would like to try out equipment before they buy it
32 CHANGING JOBS AND LOOKING FOR WORK 1 in 7 respondents who lost their hearing whilst of working age changed jobs due to their hearing loss Employment advisers generally have little understanding of needs Early retirement as a direct consequence of hearing loss
33 SOLUTIONS Report includes a range of solutions: improved awareness of Access to Work and the Equality Act audiology services supporting people in a holistic way individuals being assertive and finding out information
34 EQUALITY ACT 2010 Definition of disability Reasonable Adjustments Policies and practices Physical feature Auxiliary aids and services
35 ANY QUESTIONS?
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