Case Study Solving. Breakfast Organization and Service of Hotel Du Lac

Size: px
Start display at page:

Download "Case Study Solving. Breakfast Organization and Service of Hotel Du Lac"

Transcription

1 Case Study Solving Breakfast Organization and Service of Hotel Du Lac MS. Waratchanok Satitthammajit According to the case study of Hotel Du Lac, I have analyzed the case and adapted the tools, information, and material provided in the I have adapted 4 patterns of thinking to solve the case. The problem of the case is complaints on breakfast organization and service at Hotel Du Lac. 1. Situation Appraisal What is going on? A 3 stars Hotel Du Lac, and is open only in summer from June to September has serious complains about breakfast service addressing the following problems: 1.1 The food is served cold 1.2 Non respect of service time (delivery too early or too late) 1.3 Mistakes in orders 1.4 Noisy food service elevator Current breakfast organization service is illustrated on a diagram as below: orders - Guest Rooms Food delivered to set up tray Level O Central Breakfast Station - Hot food & beverages done - Order will be picked up Level 2 - Room Service breakfast tray orders - Guest Rooms returned cup, sauces, glasses Level 1 - Breakfast Room breakfast tray returned - Guest Rooms cup, sauces, glasses cutlery to wash tea & coffee pots returned to wash tea & coffee pots returned to wash tea & coffee pots returned to wash Level 3

2 2. Problem Analysis Why did this happen? I have applied Cause & Effect or called Ishikawa diagram to find causes, and factors that creates the problem in the Hotel Du Lac. Based on the diagram in the head of the fish, effect of the case is complaints on breakfast organization and service at Hotel Du Lac which have the following problems; food is served cold, non respect of service time (delivery too early or too late), mistakes in orders, and noisy food service elevator. The problems are from many factors which can be grouped in 4 main causes that are process & procedures, people, place, and material. Factors in the four main causes can be explained as follows: 2.1 Process & Procedures - The process and procedures of food delivery is too complicated. For example, hot food is done at level O and delivered via food service elevator to level 2 to set up the tray, and then tea and coffee pots are back for cleaning at level O again but cups, saucers, glasses and cutlery go to level 2 for washing. It goes back and forth process. In addition, this complex process also creates noisy sound from food service elevator that disturb guest who is staying in the hotel. - All verbal communications between central breakfast station and the room service station, including all guest calls are done by telephone only. The verbal communication only can create mistakes. For example, staff is receiving orders from guests through telephone while food service elevator is working loudly, staff can hear order incorrectly and if staff is not repeat the order from guest, there will be mistakes in orders. 2.2 Place - There are too many levels for food delivery process before serving to guest room. It makes the food cold. For example, the production of hot beverages and hotel food are done at the central breakfast service station at level O, then it must be delivered to room service station at level 2 every time to set up the tray but if guest is staying at level 1, food must be delivered back to level 1 again which it is waste of time and makes the hot food and beverage cold. - Also, the production of hot food and beverages are done at different level from the breakfast room which is on level O and level 1. This can cause slow service and the food will be cold before serving. 2.3 People - Too long hours break for staff lunch and they have the break at the same time on p.m. (one half-hour). Normal lunch break in a hotel should be one hour or 45 minutes. To work more effectively and serve the guest s demand, lunch break should be adjusted to suite the work. - Too early morning shift at 6.30 a.m. According to my experience on the UK internship the suitable morning shift is on 7.00 a.m. because most guests are come for leisure and to take rest in summer especially this hotel opens from June to September. Normally, guest will not wake up too early 1

3 morning. Therefore, morning shift can be adjusted to compensate with the lunch break in return. 2.4 Material - Using only food service elevator for food delivery to guest room. It must pass almost every floor to get to the guest rooms which create noisy sound and disturb guest who is staying in the room. - Material used at the central breakfast station is obsolete. It may reduce working efficiency to produce food and beverage. 2

4 Cause & Effect Diagram People Too early morning shift at 6.30 a.m. Obsolete material used at central breakfast station which is not adapted to the needs of service Too long hours break Process & Procedures Verbal communication only via telephone There are too many levels for delivery process before serving to guest room Too complicated Complaints on breakfast organization & service at Hotel Du Lac 1. The food is served cold 2. Non respect of service time 3. Mistakes in orders 4. Noisy food service elevator Material Depends on only food service elevator to deliver orders to guest room. Place The production of hot food & beverages are done at different level from breakfast room and guest room which makes food cold. 3

5 3. Decision Analysis - Which action should we take? According to the cause & effect analysis diagram above, I would like to propose 2 alternatives which are applicable to financial capacities of a seasonal business. Alternative 1 Use Breakfast Order Card Using breakfast order card will reduce all the problems that guest complaints such as cold food, non respect service time, and mistakes in orders. Therefore, I have created breakfast card indicated clearly breakfast orders (hot-cold food & beverages), breakfast time, place, room number, guest names, and order date. Breakfast Order Card 1. How Guest to use Name: / Room no.: 2. Breakfast Orders: (please tick and write your order) Hot food Cold food... Beverages... Date:.. 3. Place:.. 4. Time:.. 5. Next Day Orders (please indicate, if any):.. 6. Special requirement: How to use 1. Receptionist will be an important person to inform about how breakfast order card works and hand on the card to guest once they check in. 2. Receptionist will keep record of breakfast orders for every room and make one copy to chef in the kitchen and another one copy to food servers. It must be from the same source but two copies go to different working section. 3. All room service orders and enquires go directly to receptionist who will inform and write down in the paper to chef and to food servers. If staff can follow this procedure, the food will serve hot and fresh, no worries about delivery too late or too early because staff will have time to prepare orders in advance and respect the time, there will have no mistakes in orders because staff will cook and prepare food as per breakfast order card. To solve customer complaints on breakfast organization and service in the hotel, in my opinion, the preferred alternative is using Breakfast Order Card because it will cure all the problems directly to the points which are happening at the moment. However, it should be done along with the moving breakfast room to be the same floor as breakfast central station, and no more room service station, to keep fresh and hot food while serving to guest rooms. 5

6 Alternative 2 - Stop using food service elevator but using manpower to deliver food to guest rooms instead. - Also move breakfast room to be the same floor as central breakfast station, and no more room service station. This way will keep fresh food from the kitchen to central breakfast station directly to guest rooms or to breakfast room. Moreover, lunch break should be reduced to one hour or 45 minutes instead of one half-hour to create more efficiency work. So, to compensate with this issue, staff can come to work a little bit late at 7.00 a.m. to suite with customer characteristic as they come for leisure. Normally they will not wake up too early to have breakfast. 4. A new re-organized service Level 3 Guest Rooms Food delivered to guest rooms Level 2 Guest Rooms Level 1 Guest Rooms Tray returned, sauces, glasses, cutlery, cups including tea and coffee pots returned to wash Level O Central Breakfast Station Breakfast Room Tray set up / Tray returned to wash The new re-organized service is less complicated and reduced delivery time because central breakfast station and breakfast room are in the same Level O. Also guest will get hot and fresh food right from the central breakfast station. When guest finished their breakfast, all sauces, glasses, cups, cutlery including tea and coffee pots will be returned to Level O for cleaning. And all hot, cold food and beverages will be done at Level O and delivered to each level according to the diagram. It is only two way delivery. Also, no more room service station but receptionist will receive and follow up orders from guest in the Breakfast Order Card instead. All orders go to receptionist who will make one order copy to chef to cook the food as per order card and another one order copy to food server who will prepare and set up tray before delivery. This solution will help the hotel staff to get fresh and hot food from the station, to serve on time as per the order card, to reduce mistakes in orders because they prepare orders as per the order card, and to reduce noisy sound from food service elevator because it reduces delivery times as the new reorganized working diagram. 5

HEALTH AND SOCIAL CARE E QUALIFICATIONS HE

HEALTH AND SOCIAL CARE E QUALIFICATIONS HE ARE HEALTH AND SOC H AND SOCIAL CARE H OCIAL CARE HEALTH A ARE HEALTH AND SOC ND SOCIAL CARE HEA E QUALIFICATIONS HE LTH AND EXEMPLAR SOCIAL CARE OCIAL CANDIDATE CARE HEALTH WORK A ARE HEALTH AND SOC UNIT

More information

FOREIGN MATTER MANAGEMENT 36 QUESTION ASSESSMENT

FOREIGN MATTER MANAGEMENT 36 QUESTION ASSESSMENT Name: Employee I.D. or Personal I.D. Number: Company Name: Department: Head of Department: I understand that this 36 question test proves that I know what I am doing and therefore gives me no reason whatsoever

More information

ENGLISH FOR TOURISM INDUSTRY. Hotel Vocabulary. two hotel rooms with a door in the centre. local facilities such as stores and restaurants

ENGLISH FOR TOURISM INDUSTRY. Hotel Vocabulary. two hotel rooms with a door in the centre. local facilities such as stores and restaurants ENGLISH FOR TOURISM INDUSTRY Hotel Vocabulary Word part of speech Meaning Example sentence oining rooms amenities attractions baggage Bed and Breakfast bellboy book verb booked brochures check-in verb

More information

HOTEL MANAGEMENT Problems and Solutions

HOTEL MANAGEMENT Problems and Solutions HOTEL MANAGEMENT Problems and Solutions Activity: You are the management staff of a large resort hotel. Lately, you have had a lot of problems. You must discuss these problems with the other managers and

More information

Treating Customers Fairly. October 2015

Treating Customers Fairly. October 2015 Treating Customers Fairly October 2015 Our promise to treat you fairly At SSE we are committed to giving excellent service and treating customers fairly. Our 2015 Treating Customers Fairly Statement sets

More information

EL_Communicate_in_English_on_the_telephone 031011 1

EL_Communicate_in_English_on_the_telephone 031011 1 UNIT TITLE: COMMUNICATE IN ENGLISH ON THE TELEPHONE NOMINAL HOURS: 60 UNIT NUMBER: D1.LAN.CL10.04 D1.LAN.CL10.04 UNIT DESCRIPTOR: This unit deals with the skills and knowledge required to communicate effectively

More information

My Office Control Journal

My Office Control Journal My Office Control Journal C 2001 FlyLady & Co. Inc Copyright 2004 All rights reserved; FlyLady and Company Inc. How to Build Good Work Habits As SHEs we pride ourselves in working well under pressure.

More information

www.mazayabb1.com Business Center Best Environment for your Business

www.mazayabb1.com Business Center Best Environment for your Business www.mazayabb1.com BB1 Business Center Best Environment for your Business Serviced Offices Highly organized offices PRO and Licensing services Concierge and Administration services IT support BB1 Business

More information

Capacity quiz. 4. How much milk is in this jug? A) 20 ml B) 100 ml C) 200 ml D) 2 000 ml. 5. What do you think is the capacity of a small wine glass?

Capacity quiz. 4. How much milk is in this jug? A) 20 ml B) 100 ml C) 200 ml D) 2 000 ml. 5. What do you think is the capacity of a small wine glass? Level A 1. Is this statement true or false? There are 100 millilitres in a litre. A) True B) False 2. Is this statement true or false? ml is the short form of millilitre. A) True B) False 3. How much fruit

More information

a complete guide to serving guests

a complete guide to serving guests a complete guide to serving guests Conditions of Use The information contained in all publications for sale is the property of Smile Button Enterprises, LLC and The Manual Solution, LLC. No part of any

More information

Meeting Catering Program

Meeting Catering Program KentuckyOne Health Meeting Catering Program February 2014 CONTENTS I. PURPOSE... 3 II. COMPLIANCE... 3 III. PROGRAM... 3 IV. CATERED MEETINGS... 5 Level I Meeting: LIMITED... 5 Level II Meeting: EXPANDED...

More information

General food hygiene rules

General food hygiene rules General food hygiene rules Why food hygiene is important? Good food hygiene is essential to ensure that the food you and your family eats is safe. Poor hygiene procedures in your home can put you at risk.

More information

Hotel Training Programme

Hotel Training Programme Hotel Training Programme Santosh Koripella 300 Hotel Related Downloads (Checklists, Formats, Programmes, Software, Tools, Forms, Training Presentations, Calculation sheets and many more) A Complete Resource

More information

COLUMBIA COLLEGE HOMESTAY PROGRAM STUDENT HANDBOOK

COLUMBIA COLLEGE HOMESTAY PROGRAM STUDENT HANDBOOK COLUMBIA COLLEGE HOMESTAY PROGRAM STUDENT HANDBOOK HOMESTAY: LIVING WITH A CANADIAN FAMILY Homestay lets you live with Canadian families that have been carefully screened by Columbia College. Our hosts

More information

(DBHM 31) 1. Write about the standard portion sizes in hotels. 2. What factors are influencing F & B standards?

(DBHM 31) 1. Write about the standard portion sizes in hotels. 2. What factors are influencing F & B standards? Paper I FOOD AND BEVERAGE MANAGEMENT (DBHM 31) 1. Write about the standard portion sizes in hotels. 2. What factors are influencing F & B standards? 3. How do you select a supplier for a hotel of your

More information

1 Grammar in the Real World

1 Grammar in the Real World U NIT 31 Adjectives and Adverbs Making a Good Impression 1 Grammar in the Real World A Do you know how to give a presentation? What do you do to prepare? Read the article How many of your ideas are in

More information

Family Reunion Menus. Designed with Your Family in Mind

Family Reunion Menus. Designed with Your Family in Mind Family Reunion Menus Designed with Your Family in Mind Weekend Festivities Day of Arrival Meet & Greet in our Lush Garden Atrium Family Dinner and Dance in Our Beautiful Ballroom Have some Fun and Picnic

More information

parrot cay 2016 RATES TOLL FREE RESERVATIONS: 1-866-388-0036 Tel: 1-904-834-7486

parrot cay 2016 RATES TOLL FREE RESERVATIONS: 1-866-388-0036 Tel: 1-904-834-7486 parrot cay 2016 RATES TOLL FREE RESERVATIONS: 1-866-388-0036 Tel: 1-904-834-7486 One-Free Night Offer- Stay 4 Pay for 3 Parrot Cay is pleased to offer the deal of four nights for the price of three for

More information

Mission 7: Saving Energy

Mission 7: Saving Energy Mission 7: Saving Energy How can we save energy? Converting one type of energy to another often damages the environment. For example, burning coal to make electricity causes air pollution. That s why we

More information

Dealing with problems and complaints

Dealing with problems and complaints 47 6 Dealing with problems and complaints STARTER Look at this list of things that customers complain about. Which three things annoy you the most as a customer? Compare your answers with a partner. a

More information

your water pressure explained

your water pressure explained your water pressure explained water networks your responsibility low pressure Our water networks are designed so that a typical home has a plentiful supply of water pressure and flow. There are however

More information

Please attach a copy of the event flyer, or mail a copy to our Administrative office when a flyer is available for this event.

Please attach a copy of the event flyer, or mail a copy to our Administrative office when a flyer is available for this event. Liability Waiver/Indemnification Agreement I have received, read, understood, and agree to comply with the Evanston Public Library s Meeting Room Policy. I hereby fully release and discharge the Evanston

More information

Skills Certification. For Working Service Providers

Skills Certification. For Working Service Providers Skills Certification For Working Service Providers Trade WAITER Objective Experienced service providers from the industry who have no formal training or certificate Duration Five days orientation. Eligibility

More information

Falmouth Institute On-Site Training Process and Procedures

Falmouth Institute On-Site Training Process and Procedures On-Site Training Process and Procedures Get your On-Site Training Program underway! Call 1-800-992-4489, ext. 119 for more information on our customized on-site training services. Falmouth Institute On-Site

More information

The Millennium Café At Chicago State University Campus Dining Services Program

The Millennium Café At Chicago State University Campus Dining Services Program The Millennium Café At Chicago State University Campus Dining Services Program Our Commitment: The Perkins Promises Perkins Management Services Promises to: Work cooperatively and collaboratively with

More information

2016 Sponsorship & Advertising Opportunities 2

2016 Sponsorship & Advertising Opportunities 2 2016 Sponsorship & Advertising Opportunities 2 RESPRO Meetings Maximize your company s visibility before senior executives of the nation s leading real estate brokerage firms, homebuilders, mortgage companies

More information

ATC Program Pre-Assessment Work Package Culinary Arts

ATC Program Pre-Assessment Work Package Culinary Arts ATC Program Pre-Assessment Work Package Culinary Arts Instructional Methods: Course Format: Classroom lectures and practical lab activities Classroom: Individual and group work Lab: Individual and group

More information

Meeting Room Capacities

Meeting Room Capacities Drury Inn & Suites Houston Sugar Land Meeting Rooms Conveniently located in Sugar Land, the Drury Inn & Suites offers meeting space that can accommodate a wide variety of groups. Let our hotel work to

More information

Chef and Cooking Careers, Jobs, and Employment Information

Chef and Cooking Careers, Jobs, and Employment Information www.careersinghana.com Email : info@careersinghana.com Tel: +233 245649846 Chef and Cooking Careers, Jobs, and Employment Information Chef, Cooking, and Food Preparation Career and Job Highlights Nearly

More information

1/2/3. Finding out about the Water Cycle

1/2/3. Finding out about the Water Cycle The Water Cycle 1/2/3. Finding out about the Water Cycle Aims: To enable pupils to learn and understand what happens at each stage of the Water Cycle To introduce specific vocabulary related to the Water

More information

Describe... Describe how you make ice. Describe how you post a letter. Describe how you get dressed in the morning. Describe how you climb a tree.

Describe... Describe how you make ice. Describe how you post a letter. Describe how you get dressed in the morning. Describe how you climb a tree. '' 1 Describe... Describe how you make ice. Describe how you get dressed in the morning. Describe how you post a letter. Describe how you play soccer. Describe how you climb a tree. Describe how you tie

More information

Introducing. The future of meeting room sales.

Introducing. The future of meeting room sales. Introducing The future of meeting room sales. Introduction MeetingsBooker.com is the global leader in online meeting room booking technology We have spent EXPERTISE WORLDWIDE CORPORATE CLIENTS perfecting

More information

- ENGLISH TEST - ELEMENTARY 100 QUESTIONS

- ENGLISH TEST - ELEMENTARY 100 QUESTIONS Exercise 1: Tick (P) the suitable answer. - ENGLISH TEST - 1. My brother... a flat in London. A have B has C haves 2.... you live with your boyfriend? A Do B Does C Is 3. Elizabeth is.... A Philip's wife

More information

Hospitality Academy. Kalamazoo Valley Community College

Hospitality Academy. Kalamazoo Valley Community College Hospitality Academy Kalamazoo Valley Community College 2 Hospitality Industry Overview Salary Range: Personal Interests: Work Environment: $8.00 $12.00 per hour to start. Communicating with others, working

More information

Feel at home while working away.

Feel at home while working away. Feel at home while working away. 1 About StayAt Rooms for living. StayAt is an alternative to traditional hotels. A place where guests feel at home, with a warm welcome and friendly service. Above all,

More information

Situated in the picturesque County Durham area this hotel provides the highest quality food and service.

Situated in the picturesque County Durham area this hotel provides the highest quality food and service. Situated in the picturesque County Durham area this hotel provides the highest quality food and service. As a privately owned four star hotel Ramside Hall Hotel is awarded for its excellent food and atmosphere.

More information

Culinary Arts Program Student Handbook

Culinary Arts Program Student Handbook Culinary Arts Program Student Handbook Table of Contents Introduction 3 Student Records 4 About the Program 5 Prerequisites and Co requisites 7 Attendance Regulations 7 Grades, Make ups & Incomplete grades

More information

George Brown School of Hospitality & Tourism Management Hotel Management Employer Externship Manual

George Brown School of Hospitality & Tourism Management Hotel Management Employer Externship Manual George Brown School of Hospitality & Tourism Management Hotel Management Employer Externship Manual Page 1 of 8 INTRODUCTION (GBC) is dedicated to educating students, and ensuring that they are ready to

More information

JOB READY ASSESSMENT BLUEPRINT HOSPITALITY MANAGEMENT-FOOD AND BEVERAGE. Test Code: 1079 Version: 01

JOB READY ASSESSMENT BLUEPRINT HOSPITALITY MANAGEMENT-FOOD AND BEVERAGE. Test Code: 1079 Version: 01 JOB READY ASSESSMENT BLUEPRINT HOSPITALITY MANAGEMENT-FOOD AND BEVERAGE Test Code: 1079 Version: 01 Specific Competencies and Skills Tested in this Assessment: Introduction to Hospitality Industry Hospitality

More information

North West Castle. tel: 01776 704 413 email: hotel@northwestcastle.co.uk

North West Castle. tel: 01776 704 413 email: hotel@northwestcastle.co.uk North West Castle tel: 01776 704 413 email: hotel@northwestcastle.co.uk Christmas Break 3 Nights Accommodation & Breakfast 5 Course Dinner on Christmas Day Dinner on 2 Other Evenings 2 Light Lunches Christmas

More information

a. Be responsible for orientation, training, scheduling and supervision of dietary employees on all shifts; (1-1-88)

a. Be responsible for orientation, training, scheduling and supervision of dietary employees on all shifts; (1-1-88) 107.DIETARY SERVICE. 01. Dietary Supervision. A qualified food service supervisor shall be designated by the administrator to be in charge of the dietary department. This person shall: (1-1- a. Be responsible

More information

Great People... Work in Slot Operations. Slot Attendant Realistic Job Profile

Great People... Work in Slot Operations. Slot Attendant Realistic Job Profile Great People... Work in Slot Operations Realistic Job Profile Overview of the Job Are you comfortable initiating conversations with people? Can you deal effectively with face to face confrontation? Can

More information

Bowling Holidays at Sunset Beach Club

Bowling Holidays at Sunset Beach Club at Sunset Beach Club If you enjoy bowling, and also like holidays in the sun, then why not combine the two at Sunset Beach Club?! We can organize rink rental and competitions at the local Benalmadena Bowls

More information

We are a 3 star property. This is your place, if you are looking for a cozy, casual, comfortable, friendly lodge to experience the real Tahoe charm.

We are a 3 star property. This is your place, if you are looking for a cozy, casual, comfortable, friendly lodge to experience the real Tahoe charm. At Lake Tahoe Event information 2016 Thank you for your interest in. We are located on the Magical West Shore of Lake Tahoe, 8 miles south of Tahoe City and 9 miles north of Emerald Bay, just minutes from

More information

2016 SPONSOR PROSPECTUS

2016 SPONSOR PROSPECTUS 2016 SPONSOR PROSPECTUS Sponsorships Cultivate Strong ROI As a sponsor of the 2016 Texas UAS Summit & Expo, you will have an opportunity to position your organization as a leader and supporter of the UAS

More information

Professional Telesales Skills

Professional Telesales Skills Professional Telesales Skills This course is designed to improve the skills, techniques and confidence of those working in Telesales and Telemarketing. The type of individual who thrives in this type of

More information

ENGELSKA NIVÅTEST (1) Medel Sid 1(7)

ENGELSKA NIVÅTEST (1) Medel Sid 1(7) Medel Sid 1(7) Namn: Poäng: Nivå : Adress: Tel: Complete each sentence with one item from those given below. Use each item once only. Note: Each question has One mark. You must have all words in the correct

More information

CONCESSION STAND SPONSOR CHECKLIST (FROM SCHEDULING TO FINISH):

CONCESSION STAND SPONSOR CHECKLIST (FROM SCHEDULING TO FINISH): USD #484 Athletics/Activities Concession Stand Procedures & Guidelines Updated: October 31 ST, 2014 CONCESSION STAND SPONSOR CHECKLIST (FROM SCHEDULING TO FINISH): o Turn Concession Request and Requisition

More information

Choose from a selection of exquisite treatment experiences which all incorporate full use of the unique Spa facilities including thermal suite and

Choose from a selection of exquisite treatment experiences which all incorporate full use of the unique Spa facilities including thermal suite and D A Y S P A E X P E R I E N C E S Choose from a selection of exquisite treatment experiences which all incorporate full use of the unique Spa facilities including thermal suite and vitality pool, Serenity

More information

Identify your competencies

Identify your competencies Sida: 1 av 6 Identify your competencies Do you have experience from a profession and would like to know how you can use your professional experience in Sweden? By doing a self-assessment, you can obtain

More information

STANDARD SUPERIOR FAMILY. Number of rooms 45 87 22. Max occupancy 2 4 4+1. Balcony/ terrace X X X. Bathroom X X X WC X X X. Bathtub or shower X X X

STANDARD SUPERIOR FAMILY. Number of rooms 45 87 22. Max occupancy 2 4 4+1. Balcony/ terrace X X X. Bathroom X X X WC X X X. Bathtub or shower X X X Address : 72200 CRETE - IERAPETRA - GREECE Tel : +30 28420 25060 Fax : +30 28420 25090 web : www.dessolehotels.com e-mail : reservation.bluestar@dessolehotels.com Official Category : 4 star Concept : All

More information

How To Run A Hospitality Ministry At Rowell United Methodist Church

How To Run A Hospitality Ministry At Rowell United Methodist Church Hospitality Ministry of Roswell United Methodist Church Purpose: The Hospitality Ministry of Roswell United Methodist Church is committed to providing excellent hospitality and service through planning,

More information

REPORTED SPEECH. Reported speech is used to retell or report what other person has actually said. It is a very usual function in everyday language.

REPORTED SPEECH. Reported speech is used to retell or report what other person has actually said. It is a very usual function in everyday language. REPORTED SPEECH USE Reported speech is used to retell or report what other person has actually said. It is a very usual function in everyday language. STRUCTURE Formal aspects We can find different ways

More information

The Manz Family and the whole St. Gotthard team is looking forward to welcoming you and your guests soon.

The Manz Family and the whole St. Gotthard team is looking forward to welcoming you and your guests soon. A concept with no compromise, an optimal location and a professional team guarantee the success of your events. The infrastructure is aimed at providing an efficient setting for your daily activities and

More information

Federal Wage System Job Grading Standard for Food Service Working, 7408

Federal Wage System Job Grading Standard for Food Service Working, 7408 Federal Wage System Job Grading Standard for Food Service Working, 7408 Table of Contents WORK COVERED... 2 WORK NOT COVERED...2 TITLES... 3 FOOD SERVICE WORKER, GRADE 1... 3 FOOD SERVICE WORKER, GRADE

More information

Employee survey. Introduction Use this questionnaire as a template, including only the questions that will provide the information you need.

Employee survey. Introduction Use this questionnaire as a template, including only the questions that will provide the information you need. Employee survey Notes Introduction Use this questionnaire as a template, including only the questions that will provide the information you need. The Introduction should: let the employee know what you

More information

FRENCH CULINARY ARTS. 2 0 1 0 STUDENT S PROGRAM ( 1 7 t h of May 17 t h of September) A n exclusive 16-week pro gram f o r adv a nced students

FRENCH CULINARY ARTS. 2 0 1 0 STUDENT S PROGRAM ( 1 7 t h of May 17 t h of September) A n exclusive 16-week pro gram f o r adv a nced students FRENCH CULINARY ARTS at the Institut Paul Bocuse L y o n-ecully (Franc e ) 2 0 1 0 STUDENT S PROGRAM ( 1 7 t h of May 17 t h of September) A n exclusive 16-week pro gram f o r adv a nced students T o improve

More information

Chapter. The Weekend

Chapter. The Weekend Chapter 3 The Weekend T he weekend begins on Friday night and ends on Sunday night. Our weekend lives are usually different from our weekday lives. We may relax and have fun. We may also work at weekend

More information

PUTTING ENGLISH TO WORK 1: Unit 8. In this unit you will learn:

PUTTING ENGLISH TO WORK 1: Unit 8. In this unit you will learn: PUTTING ENGLISH TO WORK 1: Unit 8 ORDERING FOOD In this unit you will learn: THESE LIFE SKILLS: Order food in a restaurant Take orders in a restaurant Read and understand a bill Please bring me some coffee.

More information

Attached is a link to student educational curriculum on plug load that provides additional information and an example of how to estimate plug load:

Attached is a link to student educational curriculum on plug load that provides additional information and an example of how to estimate plug load: Energy Conservation Tip #1 Always turn off all lights when you leave a room or when they are not needed. It is estimated that 26% of a building s electricity is used for lighting. For D-11 this equals

More information

100 Ways To Improve Your Sales Success. Some Great Tips To Boost Your Sales

100 Ways To Improve Your Sales Success. Some Great Tips To Boost Your Sales 100 Ways To Improve Your Sales Success Some Great Tips To Boost Your Sales 100 Ways To Improve Your Sales Success By Sean Mcpheat, Managing Director Of The Sales Training Consultancy What makes a successful

More information

Ribbon Cuttings and Groundbreakings. Event Planning Guide from Simple to Elaborate

Ribbon Cuttings and Groundbreakings. Event Planning Guide from Simple to Elaborate Ribbon Cuttings and Groundbreakings Event Planning Guide from Simple to Elaborate Congratulations on your new business, expansion or location! I m sure it is a very busy and exciting time for you. The

More information

Terms & Conditions. Booking and Payment Terms. Card numbers will be required to secure all lunch and bedroom bookings.

Terms & Conditions. Booking and Payment Terms. Card numbers will be required to secure all lunch and bedroom bookings. Terms & Conditions Booking and Payment Terms Card numbers will be required to secure all lunch and bedroom bookings. Christmas Accommodation Packages: A 50.00 per room per night deposit is required to

More information

TEKS Tracker Form P a g e 1 Culinary Arts TEKS Tracker Form Culinary Arts

TEKS Tracker Form P a g e 1 Culinary Arts TEKS Tracker Form Culinary Arts TEKS Tracker Form P a g e 1 TEKS Tracker Form Cluster: Hospitality and Tourism PEIMS#: Course Name: Course Description: begins with the fundamentals and principles of the art of cooking and the science

More information

LSE - Department of Philosophy, Logic and Scientific Method Cumberland Lodge Weekend November 7-9 November 2014

LSE - Department of Philosophy, Logic and Scientific Method Cumberland Lodge Weekend November 7-9 November 2014 LSE - Department of Philosophy, Logic and Scientific Method Cumberland Lodge Weekend November 7-9 November 2014 1. What to bring 2. Travel info from LSE 3. Programme 4. General travel info 5. Instructions

More information

Food Services Policy and Procedure

Food Services Policy and Procedure and Procedure Approved by: Date of approval: September 2012 Originator: Libby Mytton, Nurse Manager Policy Statement Primrose Hospice recognises its responsibility to provide a safe, nutritious and varied

More information

Back to Basics: The Ins and Outs of Fine Dining

Back to Basics: The Ins and Outs of Fine Dining Back to Basics: The Ins and Outs of Fine Dining Arrival and Seating: Always arrive on time. Never be tardy. The host is the first person to enter the room. They enter while escorting the lady guest of

More information

Sleep Strategies Introduction: 1. Providing a comfortable sleep setting

Sleep Strategies Introduction: 1. Providing a comfortable sleep setting Sleep Strategies Introduction: Sleep problems-- either trouble falling asleep, staying asleep, or early morning waking, are common problems in typically developing children and in children with Autism

More information

29. o clock? 30. 31. Does he go to a bar with his friends

29. o clock? 30. 31. Does he go to a bar with his friends 1. PHILLIP JOHNSON Phillip Johnson is 39 years old. He s married and has two children. He lives in a nice house in Lincoln, Nebraska. He is a businessman and he works in a bank in the center of Lincoln.

More information

How do I complain about the service I get from the Child Support Agency? Information and guidance

How do I complain about the service I get from the Child Support Agency? Information and guidance How do I complain about the service I get from the Child Support Agency? Information and guidance What is this leaflet about? This leaflet explains how you can make a complaint about the service you have

More information

Clubhouse Reservation Instructions. FirstService Residential 11125 NW Ambassador Dr., Suite 200 Kansas City, MO 64135

Clubhouse Reservation Instructions. FirstService Residential 11125 NW Ambassador Dr., Suite 200 Kansas City, MO 64135 Clubhouse Reservation Instructions 1. Check for an available time-slot online at https://booknow.appointment plus.com/1650k1em/10. 2. Print and complete the attached clubhouse agreement. 3. Mail your agreement,

More information

Come Into the Kitchen. Class ProgramFebruary to May 2016

Come Into the Kitchen. Class ProgramFebruary to May 2016 Come Into the Kitchen Class ProgramFebruary to May 2016 Dear Friends, It s taken almost 2 years, but the new book is finally finished, and just about off to the printers. And, it is beautiful. But beyond

More information

Anna Tasca Lanza Cooking Experience

Anna Tasca Lanza Cooking Experience Anna Tasca Lanza Cooking Experience What: Led by one of the school s chefs, our culinary course immerses participants in the stories, landscapes, and flavors of Sicily in the experiential arm -to-table

More information

CULINARY ACADEMY OF LAS VEGAS

CULINARY ACADEMY OF LAS VEGAS CULINARY ACADEMY OF LAS VEGAS Registration Checklist To register for training, incumbents must submit the following documentation: Union members (must be employed at a participating union property for

More information

Internship in Malta in the TOURISM field

Internship in Malta in the TOURISM field Internship in Malta in the TOURISM field Make your experience count! Tourism in Malta Tourism in Malta is an important sector of the country's economy, contributing to about 15 % of the nation's GDP. Last

More information

Lucy enjoyed playing football, especially when James asked her to take part. When she was standing next to her brother, Anita looked very tall.

Lucy enjoyed playing football, especially when James asked her to take part. When she was standing next to her brother, Anita looked very tall. www.compare4kids.co.uk Question Sheet Past Paper 2013 Level 3-5 Question 34 1 Underline the subordinate clause in each sentence below. Lucy enjoyed playing football, especially when James asked her to

More information

Better Recycling - Less Waste Your Sustainable Campus Initiative

Better Recycling - Less Waste Your Sustainable Campus Initiative Better Recycling - Less Waste Your Sustainable Campus Initiative Frequently Asked Questions (FAQs): Why change the way we manage waste? Why have individual desk bins been removed? What if I don t have

More information

Cooking ~ Pastry ~ Wine Programs in France!

Cooking ~ Pastry ~ Wine Programs in France! Cooking ~ Pastry ~ Wine Programs in France! The World of MBI has partnered with GASTRONOMICOM International Culinary Academy. We are the USA and Canada connection for the opportunity to enhance study and

More information

D i s c i p line H e a r i n g s. Information. f o r W i t n e s s e s

D i s c i p line H e a r i n g s. Information. f o r W i t n e s s e s D i s c i p line H e a r i n g s Information f o r W i t n e s s e s Table of Contents Appearing as a witness at the College of Nurses of Ontario (CNO)....... 3 General Information...........................................

More information

Why outsourcing is the dependable option for independent hotels. A white paper from Berendsen

Why outsourcing is the dependable option for independent hotels. A white paper from Berendsen Why outsourcing is the dependable option for independent hotels A white paper from Berendsen The UK s pipeline of hotels in development is strong and occupancy rates are forecast to increase. As the UK

More information

Aquila Hotels & Resorts Sustainability report 2013-2014

Aquila Hotels & Resorts Sustainability report 2013-2014 Aquila Hotels & Resorts Sustainability report 2013-2014 At present, AQUILA HOTELS & RESORTS comprises of four reputable five star hotels on Crete, Greece: AQUILA RITHYMNA BEACH, AQUILA PORTO RETHYMNO,

More information

workplace management

workplace management workplace management protecting your business SAFETY. is our number one priority Our number one focus is to protect your staff and premises by providing the very best Health & Safety solutions and the

More information

Simple Present Tense. Simple Present Tense in the Negative. Grammar Practice Worksheets

Simple Present Tense. Simple Present Tense in the Negative. Grammar Practice Worksheets Simple Present Tense Choose the correct verb from the list below to complete the following sentences. Use the correct form of the simple present tense. fix stand speak drink eat do wear have wash make

More information

2014-2015 SUPPLEMENTARY MATERIAL (New Language Leader Elementary Unit 2) B / C LEVEL TEACHERS COPY

2014-2015 SUPPLEMENTARY MATERIAL (New Language Leader Elementary Unit 2) B / C LEVEL TEACHERS COPY GRAMMAR A. Complete the sentences with the correct form of the verbs in brackets. 1. My mother LIVES in Paris because she LIKES cities. (live, like) 2. Rudy DOESN T E-MAIL me but he PHONES me every week.

More information

NEWSLETTER. Cooma Ski Club. VALE Lenny Harrison. January 2015. Newsletter(of(the(Cooma(Ski(Club(Lodge(Ltd(PO(Box(181(Cooma(NSW(2630(ACN(000117224(

NEWSLETTER. Cooma Ski Club. VALE Lenny Harrison. January 2015. Newsletter(of(the(Cooma(Ski(Club(Lodge(Ltd(PO(Box(181(Cooma(NSW(2630(ACN(000117224( Cooma Ski Club NEWSLETTER NewsletteroftheCoomaSkiClubLodgeLtdPOBox181CoomaNSW2630ACN000117224 January 2015 LennyHarrison 23August1925 18November2014 In2014theSkiClublostanotheroftheoldtime skiersinlenharrison.whilelenwasnotan

More information

London Borough of Enfield Fostering Service

London Borough of Enfield Fostering Service London Borough of Enfield Fostering Service Comments, Compliments & Complaints Procedure May 2008 Contents Introduction 3 Foster carers complaints about the fostering service 3 Complaints about the service

More information

In addition, KOPPI held a trusteeship circle, a chairperson circle and an event circle. Trusteeship circle was open for all interested parties.

In addition, KOPPI held a trusteeship circle, a chairperson circle and an event circle. Trusteeship circle was open for all interested parties. Memo: KOPPI 4/2013-17.9.2013 Managing Director, President Riitta Konkola s question hour Approximately 50 students participated to the question hour. Background: METKA s Chairperson of the Board Pirja

More information

Brussels Internship Program

Brussels Internship Program Brussels Internship Program US Program in European Studies Leuven, Belgium Fall Semester 2014 Program Dates: Arrival of students: Monday, 8 th September Orientation: Tuesday, 9 th September at 09.30 am

More information

Updating the International Standard Classification of Occupations (ISCO) Draft ISCO-08 Group Definitions: Occupations in Tourism and Hospitality

Updating the International Standard Classification of Occupations (ISCO) Draft ISCO-08 Group Definitions: Occupations in Tourism and Hospitality International Labour Organization Organisation internationale du Travail Organización Internacional del Trabajo Updating the International Standard Classification of Occupations (ISCO) Draft ISCO-08 Group

More information

Silverbirch Style Wedding Packages

Silverbirch Style Wedding Packages Silverbirch Style Wedding Packages Choosing a style f a wedding is a great way to create a common tie between every aspect of your wedding day from your invites, to your Wedding dress, flowers, favours

More information

University of Zagreb Student Centre. Exchange Student Accommodation- Residence Halls Information, rules and regulations

University of Zagreb Student Centre. Exchange Student Accommodation- Residence Halls Information, rules and regulations University of Zagreb Student Centre Exchange Student Accommodation- Residence Halls Information, rules and regulations Student Residence Hall Dr. Ante Starčević Gagarinov put scheme Nova cesta Savska cesta

More information

SLEEP RIGHT SLEEP TIGHT

SLEEP RIGHT SLEEP TIGHT SLEEP RIGHT SLEEP TIGHT Natural sleep before medicines Sleep diary What is a sleep diary? A sleep diary is a daily log that can be used to record your sleep-wake pattern. It helps you monitor when you

More information

ACF Culinary Arts Certification

ACF Culinary Arts Certification Assessment Blueprint ACF Culinary Arts Certification Test Code: 3990 and 3991 / Version: 01 Copyright 2013. All Rights Reserved. General Assessment Information Blueprint Contents General Assessment Information

More information

JOB OPENINGS As of 6/27/16

JOB OPENINGS As of 6/27/16 JOB OPENINGS As of 6/27/16 The following positions are now open and available for consideration until filled. Any and all interested Team Members should complete and return a REQUEST TO TRANSFER FORM to

More information

Each appointment slot is scheduled for 25 minutes. There is a 5 minute break between appointments.

Each appointment slot is scheduled for 25 minutes. There is a 5 minute break between appointments. Welcome to Showcasing Scotland 2015! We are delighted you will be joining us as a Scottish Company attendee at this event at Gleneagles in October. This handbook has been designed to guide you through

More information

WHAT TO WEAR The following dress code must be strictly adhered to for safety and practicality reasons:

WHAT TO WEAR The following dress code must be strictly adhered to for safety and practicality reasons: ST VINCENT DE PAUL S SOUP VAN VOLUNTEERING YOUR ROLE: TIME: ADDRESS: CONTACT: OTHER CONTACTS: Volunteer Preparation Assistant and Food Deliverer 6:00pm 10:30pm (approx) 91-111 Melrose St North Melbourne

More information

INTRODUCTION TO READING AND LITERATURE SAMPLE TESTS

INTRODUCTION TO READING AND LITERATURE SAMPLE TESTS INTRODUCTION TO READING AND LITERATURE SAMPLE TESTS The Oregon Department of Education provides sample tests to demonstrate the types of reading selections and questions students at grades 3, 5, 8 and

More information

QUANTIFIERS (7) Countable vs. Uncountable (01)

QUANTIFIERS (7) Countable vs. Uncountable (01) QUANTIFIERS (7) Countable vs. Uncountable (01) In context 2 min What is a quantifier? many birds Little water 1 1 Birds picture from m_bartosch / FreeDigitalPhotos.net Types of Quantifiers 10 min A quantifier

More information

Tassimo The Art of the Perfect Cup

Tassimo The Art of the Perfect Cup USER INSTRUCTIONS Tassimo The Art of the Perfect Cup Thank you for purchasing the Tassimo hot beverage machine. With Tassimo, you can now enjoy your favourite hot beverage any time. Rich filter coffee,

More information

HELPING YOU CREATE SUCCESSFUL EVENTS. THAT S OUR PROMISE TO YOU.

HELPING YOU CREATE SUCCESSFUL EVENTS. THAT S OUR PROMISE TO YOU. HELPING YOU CREATE SUCCESSFUL EVENTS. THAT S OUR PROMISE TO YOU. At Crowne Plaza Hotels & Resorts, we partner with you to plan and create a uniquely tailored event. Our services and expertise are designed

More information