Human Resources Coordinator. Receptionist

Transcription

1 The Goring is currently looking for talented and friendly individuals to join their team in Human Resources and Reception. Human Resources Coordinator 40 hours per week Starting Salary: 16,000-18,000 gross per annum Receptionist 40 hours per week Starting Salary: 16,000-18,000 gross per annum Benefits include: Meals whilst on duty Uniform Gratuities Staff Social Activities Chiropodist visit once a month In addition to your salary, you will also receive an equal share of the gratuities which will further increase your earnings by approximately per annum. Please send your CV and covering letter to Rachel Hammond, Human Resources on rhammond@thegoring.com

2 The Goring Job Description Competencies Job Title: Department: Reports to: Main Duties: Receptionist Reception Front of House Manager Responsible for ensuring that all guests are received in a manner befitting the hotel. To present and maintain an environment that will ensure guest satisfaction. To maximise occupancy and average room rate. To work as part of a team thus enhancing the standards within the department. Core Competency Action Oriented Switchboard To answer all telephones quickly and efficiently in line with hotel procedures. To handle all telephone enquiries passing on to relevant department. To have a working knowledge of the paging system in line with hotel procedures. To have a working knowledge of the facsimile machine and charging thereof. To have a working knowledge of International telephone calls, operator assisted calls and the charging thereof. Reception To be aware of the day s incoming arrivals. To print and distribute reports. To report any no-shows to Shift Leader. To liaise closely with Housekeeping. To process ready rooms handed back by Housekeeping. To handover any billing queries to the late shift. Update all reports. Distribute and log guest mail/facsimiles/messages. Ensure all details are taken from guests following Company guidelines. To follow company policy regarding credit. Room key check before mid-day. Cashier To be aware of the day s departures. To be responsible for individual float, producing an accurate log. To be aware of hotels procedure re: overages and shortages. To be able to open and update dummy room number list. To keep departures list up-to-date. To produce shift cash reports. To ensure all cashiering functions are completed at the end of each shift. Ensure bill trays are checked at the end of each shift, arrivals with correspondence and all departures filed correctly. To monitor house phones where clients are not resident. To liaise with Housekeeping. To ensure all corrections/allowances are approved in advance, recorded accurately and passed to your Shift Leader. Reception and Cashier General

3 To read and initial handover diary at the beginning of each shift. To behave at all times in a manner which projects a good image to guests and colleagues. To handle guests complaints promptly and refer to a senior as necessary. To ensure all guests receive friendly, efficient and prompt service. To actively encourage increased sales in all areas. To promote special events operating within the hotel. To be familiar and promote other hotel s within the Pride of Britain and Small Luxury Hotel consortium. To carry out tasks as requested by Management. To read daily function sheet. To ensure all guests are offered porterage. Reservations To take reservations and deal with booking enquiries in line with hotel standards. To have a working knowledge of the Reservations filing system, and be able to carry out accurate filing. To be conversant with all rates and any special promotions. Core Competency - Skills and Requirements Man Management Skills Communication Skills Effective written/verbal communication skills. Problem Solving Skills Time Management Skills Core Competency Adaptability Willing to carry out responsibilities outside own job scope. Demonstrates a willingness to adapt their approach where necessary. Receives instructions on new tasks and assists willingly and can learn from their own and others mistakes. Copes well with pressure and changes to the working environment. Has a positive attitude to changes and implements changes where necessary. Shows a positive approach to self development and learning new skills. Core Competency Business Focused Aware of departmental objectives and mission statement and demonstrates an understanding of how to work towards achieving them. Understands the importance of departmental standards and procedures and follows by instruction. Uses knowledge of the products, services and performance of own department and communicates them with other team members. Shows an active interest in other services, products and performance within the departments in the Hotel Actively puts forward practical ideas to generate business for the department and the Hotel and encourages others to do so. Actively seeks to up sell and promote Hotel products to maximise potential sales. Minimize safety hazards by following all safety rules and procedures. Attend fire and health & safety trainings when required. Report any health, hygiene, or safety hazards. Attend all relevant training, mandatory, self development or standard oriented. Attend appraisals when required. Must read notice boards. Core Competency Engagement Wants to go the extra mile when carrying out role and responsibilities.

4 Is highly motivated and motivational to those around them. Is committed to their role and the organisation and its values Maintains a positive outlook at work Accepts and tackles demanding goals with enthusiasm Balances the demands of a work life and personal life Shares opinions with enthusiasm and produces new ideas, approaches and solutions to problems Core Competency Hospitality Focussed Engages with guests and team members in a warm and friendly manner Demonstrates professionalism, showing a positive and helpful approach to all customer/colleagues requests Actively listens to customers/colleagues, checks understanding of their requirements and delivers results Maximises opportunities to engage with guests/colleagues and promotes the hotel and its services where possible Core Competency Integrity Always works to realistic time frames in order to meet promises made, keeping customers and colleagues regularly informed of ongoing processes Is loyal to their team and organisation and supports departmental objectives Behaves in a professional manner and is compliant with company policies and procedure Core Competency Managing Relationships Always shows consideration for others Shows respect and appreciation for individual beliefs and backgrounds Works with colleagues demonstrating a positive and encouraging approach Behaves in a friendly and cheerful manner and never use offensive language. Able to build rapport genuinely Shows a willingness to help others and is interested in team members workload and pressure Is very flexible and adaptable when asked to assist other team members or departments Receives feedback constructively from team members Adapts behaviour to suit individual personalities Communicates clearly when interacting with others, listens actively and checks understanding Declaration I have noted that the above Job Description is not exhaustive of all tasks that may be required. I confirm that I have read, been verbally explained and fully understand my role and responsibilities. Signed: Printed Name: Date: 1 copy to Employee - 1 copy to Human Resources for file

5 Job Description Competencies Job Title: Department: Reports to: Human Resources Coordinator Human Resources Director of Human Resources Main Duties: Core Competency Action Oriented Maintain and develop the personnel filing system. Maintain uniform. Manage the leaver administration process. Update staff noticeboards. Maintain stationary stock levels. Update website and job centre with vacancies. Enter data into the HR system so that accurate records are maintained. Provide HR administration support to the HR Officer. Carry out any other reasonable ad hoc duties in order to support the HR department. Update appropriate forms when an employee receives a promotion or changes address Prepare all new starter files. Core Competency - Skills and Requirements Communication Skills Effective written communication skills including the ability to prepare reports, proposals, policies and procedures Problem Solving Skills Computer Skills including; - Microsoft Office - Power Point ` - Excel Interviewing Skills Time Management Skills Core Competency Adaptability Willing to carry out responsibilities outside own job scope. Demonstrates a willingness to adapt their approach where necessary. Receives instructions on new tasks and assists willingly and can learn from their own and others mistakes. Copes well with pressure and changes to the working environment. Has a positive attitude to changes and implements changes where necessary. Shows a positive approach to self development and learning new skills. Core Competency Business Focused Aware of departmental objectives and mission statement and demonstrates an understanding of how to work towards achieving them. Understands the importance of departmental standards and procedures and follows by instruction.

6 Uses knowledge of the products, services and performance of own department and communicates them with other team members. Shows an active interest in other services, products and performance within the departments in the Hotel Minimize safety hazards by following all safety rules and procedures. Attend fire and health & safety trainings when required. Report any health, hygiene or safety hazards. Attend all relevant training, mandatory, self development or standard oriented. Attend appraisals when required. Must read notice boards. Core Competency Engagement Wants to go the extra mile when carrying out role and responsibilities. Is highly motivated and motivational to those around them. Is committed to their role and the organisation and its values Maintains a positive outlook at work Accepts and tackles demanding goals with enthusiasm Balances the demands of a work life and personal life Shares opinions with enthusiasm and produces new ideas, approaches and solutions to problems Core Competency Hospitality Focussed Engages with guests and team members in a warm and friendly manner Demonstrates professionalism, showing a positive and helpful approach to all customer/colleagues requests Actively listens to customers/colleagues, checks understanding of their requirements and delivers results Maximises opportunities to engage with guests/colleagues and promotes the hotel and its services where possible Core Competency Integrity Always works to realistic time frames in order to meet promises made, keeping customers and colleagues regularly informed of ongoing processes Is loyal to their team and organisation and supports departmental objectives Behaves in a professional manner and is compliant with company policies and procedure Core Competency Managing Relationships Always shows consideration for others Shows respect and appreciation for individual beliefs and backgrounds Works with colleagues demonstrating a positive and encouraging approach Behaves in a friendly and cheerful manner and never use offensive language. Able to build rapport genuinely Shows a willingness to help others and is interested in team members workload and pressure Is very flexible and adaptable when asked to assist other team members or departments

7 Receives feedback constructively from team members Adapts behaviour to suit individual personalities Communicates clearly when interacting with others, listens actively and checks understanding Declaration I have noted that the above Job Description is not exhaustive of all tasks that may be required. I confirm that I have read, been verbally explained and fully understand my role and responsibilities. Signed: Printed Name: Date: 1 copy to Employee - 1 copy to Personnel for file