Kiran Bahadur Technical Support Executive - Ratchet InfoTech Pvt Ltd

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1 Kiran Bahadur Technical Support Executive - Ratchet InfoTech Pvt Ltd Panchkula, Haryana - me on Indeed: indeed.com/r/kiran-bahadur/6fd6dd51ba4e8a2b To enhance my working capacities, professional skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment. Willing to relocate to: Noida, Uttar Pradesh - Delhi, Delhi - Gurgaon, Haryana WORK EXPERIENCE Technical Support Executive Ratchet InfoTech Pvt Ltd - Chandigarh, Chandigarh - November 2013 to Present Key Responsibilities handling calls and Pitch for Sales Fix the issues of the customer Maintaining per month sales Target of $4000+ Maintaining the data of the Team short training session of Newly joined Employess Call conference with Bank in case any Payment gets declined Follow up on the sales call and call customer for the feedback Customer Service Professional and Sales Executive Sitel India Ltd - Gurgaon, Haryana - August 2012 to April 2013 DLF Cyber Green, Gurgaon Key Responsibilities handling calls and provide First call resolution Pitch customers for up-selling and maintaining the conversion rate of 14% Product training for newly Joined employees Customer Support Associate Tech Mahindra Ltd - Chandigarh, Chandigarh - October 2009 to August 2011 Park Chandigarh Key Responsibilities handling calls and provide First call resolution taking care of customer issues or escalate to the relevant department Maintaining call handling data of the other agents in the Team in the absence of TL Supporting the Floor on week days due to business requirement ADDITIONAL INFORMATION Hard working and Self-Motivated Ability to handle work Pressure Zeal to learn new things and Quick learner

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