QUICK REFERENCE GUIDE

Transcription

1 QUICK REFERENCE GUIDE TO ACTIVATE YOUR When you are provided with your, you first need to activate the card. Once registered on the system with your details, you will receive an SMS from Old Mutual Transactional Service. Dial *140*777# to enter the Mobile Menu. You will receive a welcome message, and then the request to enter a pin number. Your pin number must be 4 digits long. Confirm your pin - please re-enter the same number. Your is now ready to use. TO FUND YOUR Ask your employer to deposit your salary onto the linked account. Transfer regular sums of money from any other bank account via EFT or debit order. Receive funds from another. TO SWITCH ON YOUR As a default, your is switched OFF. You have the choice of switching the card permanently ON for POS and ATM transactions, or just for one transaction at a time. Dial *140*777# and select card control option. You can now choose one of the options that best suits your purchasing choices. TO SEND FUNDS FROM YOUR Dial *140*777# to enter the Mobile Menu. Press 3 to enter the Send Money Menu. Choose a dependant, or enter the persons mobile number. Confirm the amount of money to send. For more information on the, contact the Centre on or visit Alternatively, please contact your Adviser or Broker for further information. TO MAKE PAYMENTS FROM YOUR Dial *140*777# to enter the Mobile Menu. Press 4 to enter the Payments Menu. Choose your predefined beneficiary which you have previously set-up using Internet Self Service Confirm the amount you wish to pay from your. BUY PREPAID FROM YOUR Dial *140*777# to enter the Mobile Menu. Press 5 to enter the Prepaid Menu. Choose airtime. Indicate the amount to purchase. You can also buy airtime using our Mobile Menu via *140*111# TO CHECK ON YOUR OMREWARDS Dial *140*777# to enter the Mobile Menu. Press 6 to enter the OMREWARDS Menu. Press 1 to get your latest OMREWARDS balance on your own. Press 2 to transfer your OMREWARDS to your. CREATE A SPEED DIAL FOR CARD CONTROL Save to your phone s contact menu *140*777*1*2# and create a speed dial which allows you to easily turn on your card for 1 transaction. Menu: *140*777# ON for 1: *140*777*1*2# Airtime: *140*111#

2 DIAL *140*777# TO ENTER YOUR MOBILE MENU The diagram is a graphical example of what you should see in your Mobile Menu. The intuitive design ensures that whatever function you choose from the Menu, your options are limited to just what you need. Your Mobile Menu allows for every day transactions, but should you need to do more - remember you can log-in to your Internet account online at 1. CARD CONTROL You always wanted control, and now you have it - especially when it comes to your. 2. INTERNET You wanted access to the World, we gave it to you via the Internet. 3. SEND MONEY Send money to a dependant, or if you have a new friend, just enter their cell phone number. 1 Control 1. ON 2. ON for 1 3. OFF 4. Online Shopping ON 5. Allow International 6. Back 2 Internet 1. Internet Banking ON 2. Internet Banking OFF 3. Online Shopping ON 4. Online Shopping OFF 5. Back 3 Select Dependent 1. Dependent 2. Dependent 3. Dependent 4. Dependent 5. Other Number 6. Back From the renowned financial services giant that for the last 169 years has brought you peace of mind regarding investment, savings and risk, now comes the, that for on-the-go people, simply and securely manages your day to day money, and then rewards you for the pleasure. And a card like this, well it s not for everyone. As a valued policy holder with Old Mutual, your is a thank you for the loyalty that you continue to show us. Having completed the application, OMTS will activate your. Once activated, your is ready to use, however in order to ensure that you get the most out of your, please take a few minutes to read through this brochure, where you will find all of the relevant information needed to fully enjoy the benefits that this card offers. WHAT IS? Acc. No.: Balance NAD 0.00 Old Mutual 1. Control 2. Internet 3. Send Money 4. Payments 5. Prepaid 6. Rewards 7. Statement 8. Maintenance 9. Old Mutual On your own Mobile phone, the Mobile Menu may look slightly different, but the functions are identical. This is the home screen after you have dialled *140*777# From this screen you can control the main functions of your. 4. MAKE PAYMENTS Pay those pesky bills to any beneficiary, including your cell phone contract. 5. BUY PREPAID Buy discounted airtime from either MTC or TN Mobile, get rewarded for speaking more. 6. OMREWARDS Where we reward you. Check, or transfer OMREWARDS balance to your card, and enjoy. 7. GET STATEMENTS Need an instant understanding of where your money goes. This is where to find out. 8. MAINTENANCE The OOPSY Screen for when you have lost your card, forgotten your pin, or just need help. 4 Payments 1. Pay Beneficiary 2. Pay MTC Contract 3. Pay TN Mobile Contract 4. Pay DSTV 5. Back 5 Statements 1. Balance 2. Last 5 Transactions 3. My Bank Account Number 4. Back Prepaid 1. Airtime 2. Back 6 Maintenance 1. Lost 2. New 3. Change Pin 4. Back Rewards Menu 1. Rewards Balance 2. Transfer To 3. Back Old Mutual 1. Pay Policy Premium 2. Life Cover 3. Funeral Cover 4. Micro Loans 5. Unit Trusts 6. Investments is a first for Namibia. A fully functional VISA Card, giving you access to a world of opportunity, without the need to have additional expensive cards. Your uses a unique mobile phone driven menu to ensure that you have instant access to all your spending and transacting requirements, 24 hours a day, 7 days a week. This is controlled through our bespoke Mobile Menu, controlling all your features of our Mobile Platform - our unique way that you access all the features of your card from your mobile phone. It s simple, no mobile phone, no transaction. Assuring the safety of your card at all times. Lastly, your offers a range of products and services from a unique cash-based OMREWARDS programme, to a wide range of Old Mutual products and services. OUR BANKING PARTNER Your is linked to a Namibian bank account, provided by our banking partner Bank Windhoek. This bank account is free, and allows you the functionality of a normal bank account, whilst using the. 9. OLDMUTUAL No time to see your Adviser or Broker, pay your premium here, or get us to call you back. Cool Back 2

3 YOUR WHAT DOES MY DO FOR ME? At Old Mutual, we are always looking at the ways we can benefit our customers. Although not a bank, we looked at the most common transactions you do, and from this we created the which features many of these every day needs. In addition to creating one of the most affordable cards in the Namibian market, we added a range of features and benefits that will make the your card of choice. SO WHAT MAKES MY UNIQUE? We based your around 5 product offerings that we feel are most important to our customers. If it s not for free, then it s Affordable. Today, every Cent counts. With your, you can be confident that it is one of the best value cards in the market. Secondly, Mobile. We wanted to make the facilities of your available at all times, not only when branches are open. The is fully functional through the use of a standard mobile phone, with further enhancements available on the Internet. Thirdly, Control. We wanted to create the safest card in the industry, and the is certainly that. With full card control for every transaction, should your be switched off, fraud virtually disappears, with no fear of loss of money should you lose the card or it be stolen. Fourth, Rewards. To give great value to our customers, we partner with some of Namibia s leading retailers to give you a reward for your loyalty. Other rewards programmes rely on complicated points systems, which can only be redeemed at certain merchants. The OMREWARDS Programme is simple. Real cash back from our partners, and you can redeem it on the 15th of the month. Just when you need that extra bit of cash. Lastly, we have the Old Mutual offering where you, our loyal customer, can benefit from our other products and services, from as simple as paying your policy premiums via the. Please refer to the website for latest details. CAN THE REPLACE MY EXISTING CARDS? The in itself is free to you the Policy Holder. And we really mean free. We will not charge you for issuing the card, and we won t charge you a monthly fee for having the card. But to qualify for free, all we ask is that you use your card, and on a regular basis. We have taken what are the typical every day transactions, and we have made those free. For those transactions that are not every day, fees are charged on a pay-as-you-use basis. This means that there are no hidden monthly costs, and you will only incur charges when you use the card away from the typical everyday transactions. As a fully functional VISA Card, your can replace many existing cards that you may have, with many additional benefits. The VISA Marque allows you to purchase over the Internet, or use the card in any one of over 30 million retail outlets around the world. In summary, your offers either free or competitive cost transactions on a card that has global reach, and to top all of this, we give you real cash rewards when you use the card at partnered merchants. So yes, we are confident that your can, and will replace your existing cards. CAN MY FAMILY HAVE THE? The is available free to all Dependants* related to the policy holder (maximum of 4 cards). A truly free card for the whole family! Dependants will also benefit from the same OMREWARDS that the main policy holder enjoys. * Dependants are defined as your family group. It can also include those that rely upon you for salary, such as Domestic Workers, Gardeners, etc. 3 4

4 KEY FEATURES OF YOUR OR AFFORDABLE Our common set of transactions are free. When you use those transactions that are not defined as free, then you will incur charges. Please see our pricing table on pages 9 and 10 to see our full range of fees. CARD CONTROL Your is linked to a specific mobile phone, and without either, you cannot transact on your card. This reduces fraud significantly. We have various security levels that you should choose. From the card permanently switched on, to card on for just 1 transaction. We recommend that you keep your switched off, and only switch it on when you need to. This guarantees the highest level of security on your. MOBILE The Mobile Banking Service is a Mobile USSD Menu driven service enabling holders to access a range of personal and financial account information. At the same time the holder can initiate a list of transactional types such as Payments, Transfers, Money Send, Rewards and your last 5 transactions. INTERNET The Internet Banking service is a fully functional, one-stop service enabling holders to access and update the full range of personal and financial account information. As in most Internet Banking systems, our service gives you a greater deal of accessibility and control over your financial requirements, than just the Mobile Platform. Now that you have the, topping up or paying your MTC or TN Mobile account has never been easier. No need to purchase a voucher, simply enter the amount and mobile number and your mobile account is credited instantly. With your, Internet shopping has just become your playground. You can use your to purchase goods from overseas retailers or ebay, Amazon, etc. You can even book flights to the destination of your dreams, because with the, it s now safe to shop online. If you need to pay somebody, or urgently get money to a loved one, you now have the ability to send money from your to any other, local or South African Bank Account or any Mobile Phone registered in Namibia. REWARDS Our other unique feature is our OMREWARDS programme. Unlike other Rewards programmes, the OMREWARDS programme is a Cash Back Programme, no points, just pure cash back. Every month, you can redeem your OMREWARDS balance, and you can use it for purchasing additional necessities, or you may wish to accumulate it and use your cash reward for that special gift as you earn enough cash rewards. Your will be automatically enrolled into the OMREWARDS Programme as soon as you activate the card. holders can earn cash back when you use your for purchases at participating OMREWARDS Partners. Your cash rewards accumulate monthly as you swipe at participating merchants or from buying airtime from your mobile. The cash rewards that have been accumulated in a month can be redeemed on the 15th of the next month. Please refer to the OMREWARDS Partner section of the website for a full list of our partners, rewards and promotions. The website can be found at BANKING Your is linked to an individual, fully serviced bank account in partnership with Bank Windhoek. You can deposit your salary or earnings, send direct debits, and make payments to other bank accounts in Namibia or South Africa, just like any other bank account. Once you have activated your via the Mobile Menu (see the Quick Reference Guide on page 1), we will SMS you with details of your new Bank Windhoek bank account. Remember to deposit money into the account or even better, ask your employer to deposit your salary into your linked bank account. As an holder, you have instant access to your linked bank account information 24 hours a day, 7 days a week. Every time you use your we will notify you via SMS. If you forget to turn on your before you use it, we ll notify you. If your card is switched off, and someone else gets hold of your and they try to use it, we will notify you. It s our way of keeping you in touch with every transaction that you make. 5 6

5 Quick Dial Short Codes Why not save the following commonly used short codes as contacts on your mobile phone. Short Codes Dial Menu *140*777# Duration Limit Card Control Card ON Permanent N$ 2,000 Airtime *140*111# Card ON *140*777*1*1# Card ON for 1 *140*777*1*2# Card OFF *140*777*1*3# Internet Banking ON Online Shopping ON *140*777*2*1# *140*777*2*3# And, for when you need your branch codes. Branch Codes Old Mutual Branch Bank Windhoek Electronic Card OFF N/A N/A Card ON for 1 Transaction 30 Minutes N$ 50,000 Internet Self Service (accessed through Internet Banking ON 30 Minutes N$ 50,000 Online Shopping Online Shopping ON 24 Hours N$ 50,000 Card Control SMS Codes SMS to Card ON Card ON for 1 Transaction Card OFF ON ONE OFF Internet Self Service (accessed through Internet Banking ON Banking ON The above codes can be sent via an SMS. Send all SMS s to with the body of the SMS one of the words on the right of the table. For example, to turn your card ON, SMS the word ON to Please note that Network charges apply. 7 8

6 SCHEDULE OF FEES * (Per transaction) Schedule Your Card, of Your Life, Your Reward Fees TRANSACTIONS FEE PAID FOR TRANSACTIONS FEE INCLUSIVE OF VAT Card issuance (once-off) Policy Holder Dependant card issuance (once-off max 4 cards) Monthly account management fee** Mobile Banking service fee Cash withdrawal/advance with purchase (POS) N$ 1,99 Declined purchase (POS) N$ 1,99 ATM withdrawal (BWK & Cash Express) N$ 1,99 (Per N$100) Internet Banking service fee Declined ATM withdrawal (BWK & Namswitch) N$1,99 Local purchase at point of sale (POS) International purchase at point of sale (POS) Payments (EFT to either a Namibian, or RSA bank account) N$ 2,99 Online shopping Mail order or telephone order purchase (POS) Balance enquiry (mobile & Internet) Balance enquiry (BWK ATM) Send money ( to ) Declined ATM withdrawal (Cash Express) N$ 4,99 ATM balance enquiry (local & international) N$ 4,99 Replacement card fee N$ 19,99 ATM withdrawal (non-bwk & international) N$ 39,99 Local courier fee (to major towns only) N$ 49,99 Payments (transfer from your to another ) Cash deposit (BWK) 2.06% of amount; Min N$5,00 Mobile Mini-statement of last 5 transactions Statement (over counter from selected Old Mutual branches only) Statement (Call Centre to ) Debit order fee (BWK) Cash withdrawal (BWK over counter) 1.07% of amount; Min: N$0,98; Max: N$8, % Min: N$3,04; Max: N$63,78 * Free is defined as No Cost to the customer from Old Mutual. To access the Mobile Menu, network provider charges apply. ** Management fee is free to Policy Holders and their dependants whilst you hold a policy with Old Mutual, and you actively use your. All fees are effective from the 1st July, 2014 and are subject to change. Notice will be given via the website. Where applicable, all fees are deducted from your at the same time as the transaction. Old Mutual reserves the right to recover fees from your next deposit should there be insufficient funds to cover fees on your. Please refer to for any further information on the fee structure. 9 10

7 FREQUENTLY ASKED QUESTIONS CARD USAGE For what type of transaction is my switched on permanently? As a default your is switched OFF. However, you have the option to permanently switch ON certain functions of the. These include local POS and ATM. In addition, and for security reasons, we require you to switch on your card every time for online shopping or for using your card internationally. My is switched ON permanently, but I want more control of my. Again, via Mobile Menu select 1 Card Control and then either option 2 Card On for 1 transaction, or option 3 Card Off. Card On for 1 transaction ensures that once you have completed your transaction, your card is automatically switched off, giving you the ultimate in security, even if your card is stolen or you lose it. Please choose how you would like to use your card via Mobile Menu, option 1 and then again select option 1 Card Control to turn your card on permanently for local transactions. In addition, choose option 4 for online shopping or 5 to allow international use. Please note that if your is switched on for 1 transaction, then it will automatically be switched-off after 30 minutes ensuring your security, or after 1 successful transaction. What happens if I lose my mobile? Immediately contact the Centre and notify them that you have lost your mobile phone. As a precaution we will temporarily block your card - and we will then explain over the phone, what you need to do in order to use your card again. For more information please call the Centre on our toll-free number What happens if I lose my? Immediately turn OFF your card via your mobile. Then contact the Centre and notify them that you have lost your Card. They will advise you to visit your nearest Old Mutual Branch or contact your Adviser or Broker and ask them to provide you with a new. One of the above providers will assist you in setting up your new card. What happens if my doesn t work? Below are some quick trouble shooting steps that you can follow, should you still experience problems please call the Centre on Have you activated your, if not, please dial *140*777# (please refer to the quick reference guide on the flap of this brochure). 2. Make sure you have switched your Card ON through dialling *140*777#. Select 1 Card Control and option 2 for ON for 1 3. Are you entering the correct PIN number, if you have forgotten your PIN please contact the Centre and request a PIN reset. 4. Do you have sufficient funds available, you can check your balance through dialling *140*777# What is the most effective way to get money into my? There are various ways of loading your, all of which are outlined below: 1. Salary Deposit The most convenient and most cost effective way is to have your salary deposited into your linked Bank Windhoek account. You can get your full banking details through dialling *140*777# and selecting option 7, Balance and Statement, and then selecting My Bank Account Details. Simply provide these details to your employer. 2. Electronic Fund Transfer (EFT), Cash, Cheque Deposit or Debit Order. You can also visit any Bank Windhoek Branch and deposit funds into your linked Bank Windhoek account. You can get your full banking details through dialling *140*777# and selecting option 7, Balance and Statement, and then selecting My Bank Account Details. 3. Receive Money Get someone to send you money from their for free, or transfer money to you from their own bank account. 4. Rewards Claim your accumulated cash rewards on the 15th of every month by transferring any rewards due to you into your account. If I use the Mobile Menu, is it free? No. Your USSD and SMS costs are determined by your Network Provider, not by Old Mutual. However, *140*111# is free to use when purchasing airtime. How do I access Internet Banking? In order to access your account via Internet Banking you must first switch Internet Banking on via the Mobile Menu on your mobile Phone. Internet Banking can be found at the log-in section of the website at

8 FREQUENTLY ASKED QUESTIONS What is the difference between Internet Banking and Mobile Menu? Internet Banking is an extended version of the Mobile Menu. The following extra functionalities and services are available on Internet Banking: 1. Update personal information such as contact details etc. 2. Create and maintain beneficiaries 3. Setup recurring payments How do I add a beneficiary to my account? In order to create and add a beneficiary you would need to view your account online at You cannot add a beneficiary using the Mobile Menu. Can I send money to people who do not have an? Yes, you can send money to non- holders using the Mobile Menu or via Internet Banking. If the money is sent to a mobile phone, this needs to be a Namibian mobile number (MTC or TN Mobile). The recipient would need to visit an Old Mutual Namibia Branch with his ID, provide his phone number and collect an. The will be issued on the spot and they would then be able to withdraw the money from the account by spending it, sending it, or in cash from any ATM. Money not claimed will be reversed back to you. What is the most cost effective way to pay someone? The most cost effective way to pay someone or send them money is: To a Person Using the Send Money option, as it is absolutely free of charge to you. To a Merchant Swiping your card, as it is absolutely free of charge to you (and you may earn cash back as Rewards) Although many of our fees are free, please read the fee s list on page 10 for additional fees when you use the at other institutions. Can I purchase Airtime for another person? Yes you can purchase airtime for any person via the Mobile Menu or the Internet Banking tool. Can I make a cash withdrawal at the till? Yes, but only with the purchase of additional goods, and only at participating stores nationwide. I have an Old Mutual Policy, can I run the debit order against my? Yes you can, and it will save you money. To move your Old Mutual debit order s to your contact your Adviser or Broker, or visit your nearest Old Mutual branch and change your debit order instruction information. What happens if I cancel my Old Mutual Policy? You can continue enjoying the, but you will be charged a monthly management fee per card. Can I use my Card when I travel abroad? Absolutely, it is a Visa Card which is accepted at over 30 million retailers and 2 million ATM s Worldwide. When I travel abroad, how will I be able to switch my On? You will be able to access the Mobile Menu by dialling *140*777#. This is subject to you keeping your existing registered Namibian Mobile SIM Card in your phone, and that your SIM is activated by the local network provider for roaming. Using the Mobile Menu does not incur international data roaming fees. In the case where you choose to use a SIM card issued by a foreign country you can access a fully comprehensive version of the Mobile Menu by logging into your Internet Banking account or via the Tranwallet App if you have a smartphone and Internet access. When I use my in South Africa the amount on my statement is different from the purchase amount? The N$ amount reflected on your statement will be different from the ZAR purchase amount, the reason for this is that a Foreign Exchange Cross Border Fee is applied to the amount by Visa. I have never used my for Internet purchases as I have been warned about fraudsters stealing my details. We fully understand and share your concern which is exactly why we have Card Control on the Mobile Menu. Even if they do have your details they are not able to do anything with it as you would need to switch on Online shopping for them to use it. You can be rest assured you have one of the safest cards in Namibia

9 FREQUENTLY ASKED QUESTIONS When I transact with my, my balance is less than what I spent? For some transactions, fees are incurred (please see pricing schedule on page 8). Where fees are charged, they are deducted at source, and are thus charged instantly, not later. You will be able to see the purchase costs and the charges separately on your full statement. I want to use my for Internet purchases but it keeps asking me for my CVV Security Code, where can I find it? The CVV is a 3 digit security code that can be found on the back of your card, on the far right side of the signature panel as illustrated below: OMREWARDS How do I enrol into the OMREWARDS Programme? Enrolment is automatic and your own OMREWARDS Programme was created when you activated your. How and where do I earn OMREWARDS? In order to earn OMREWARDS you have to use your to pay for your purchases at any of our participating reward partners. Alternatively, you can purchase prepaid airtime via the Mobile Menu and Internet Banking service. Once I have used my Card is the OMREWARD immediately available for use? No, the balance of your OMREWARDS can be redeemed from the 15th of the following month. What happens if I reverse a transaction where I have purchased goods at a participating OMREWARDS Partner? Any reversal where the initial transaction resulted in you receiving an OMREWARD will result in the OMREWARD being reversed from your OMREWARDS. In the instance where there are insufficient funds available to complete the reversal, your OMREWARDS will go into a negative balance until you have fully covered the reversal amount. DEPENDANTS Can I apply for additional S for my dependants? Yes, and the best is it is absolutely free of charge to use the, with no issuance fee, and no monthly fees, it is one of the cheapest cards in Namibia. To apply for additional (s) (maximum of 4) contact your Adviser or Broker, or visit the nearest Old Mutual branch with the individuals you would like to provide an for, along with the required documentation (Person s ID document, Passport, or Birth Certificate for minors). I want to apply for an for one of my dependants who does not have a mobile phone, can I link the to my mobile? Unfortunately in order to qualify for an it is a prerequisite that you have your own Mobile phone with a Namibian registered Mobile Number. Where can I view my OMREWARDS balance? You can view your OMREWARDS balance using the Mobile Menu or logging into your Internet Banking service. How can I use the money available in my OMREWARDS? In order to use the money you have accumulated in your OMREWARDS you need to transfer the required amount from your OMREWARDS balance to your using the Mobile Menu or logging into your Internet Banking service. Once you have transferred the amount from your OMREWARDS to your the amount is instantly available for you to use

10 TERMS AND CONDITIONS The is Your not a credit Card, card; the Your Life, merely allows Your you Reward access to funds that have been deposited into your Account at the Bank and which are reflected as an available balance in your Account. ISSUE OF THE OLD MUTUAL CARD The Old Mutual card ( the ) is issued to the cardholder ( you / Account Holder ) by Bank Windhoek Limited, Registration No. 079/81 ( the Bank ) in terms of an agreement with, and at the request of, Old Mutual Transactional Service (Namibia) (Pty) Ltd, Registration No. 98/519 ( Old Mutual / we / us ). The use of the by you is subject to the terms and conditions contained herein, which terms and conditions may vary from time to time at the sole and absolute discretion of Old Mutual. The use of the shall constitute a binding agreement ( the Agreement ) between you, Old Mutual and the Bank. This Agreement shall commence on the date on which the is issued to you. The is owned by the Bank and will remain the property of the Bank at all times. DEFINITIONS In this Agreement: Account means the bank account to which the relates and which is designated by the Bank to you against which all transactions is to be posted; Account Holder means the person whose account is to be debited in respect of an transaction; ATM means an automated teller machine; the Bank means Bank Windhoek Limited, Registration number 079/81; means the Visa branded card issued by the Bank; Control means the mechanism available to the Account Holder to switch your transactional capability on and off as required; not present means a transaction where the physical is not present at the time of the transaction; E-commerce is a transaction that happens online on the internet; Stand-in refers to the situation where one or more of the systems are not available and where transactions may only be authenticated by PIN and not by Control; Old Mutual Internet Service means the service available to clients via the http link Old Mutual Mobile Service means the service available to clients via their Namibian mobile USSD menu to view their balance, access control, transfer funds, purchase prepaid airtime, and other services as amended from time to time; transaction means the value of the goods and/or services purchased by you by means of the or of cash withdrawals effected by you by means of the ; PIN means the Personal Identification number selected by you, the holder, for use with his/her or linked mobile phone; POS means the point of sale of any authorised merchant or establishment equipped with or without a terminal to accept an and transactions; The clause headings are inserted for convenience only and shall not affect the interpretation of the Agreement; the singular includes the plural; any one gender includes the other gender; ACCEPTANCE AND USE OF Your is linked to the Account with the Bank. You hereby agree and acknowledge that:- You are the only person who may use the ; You will not allow any other person to use your. A PIN will be selected by yourself to authorise use of your via a mobile phone, or at an ATM; further authorisation may be required by you when using the Old Mutual Mobile Service to enable or disable certain transactions known as Control. You are required to sign the upon receipt thereof with a ballpoint pen. You undertake, at all times:- Not to use the to withdraw cash or purchase goods or services unless you have sufficient funds available in your Account. Not to disclose the PIN to anyone or to record it on the or in any other form or manner. To, when using the or the Old Mutual Mobile Service and entering your PIN, ensure that it is done in such a manner that your PIN is not visible to any third party. To promptly notify us, by phoning , if and when the or your mobile phone was lost or stolen, or if the is retained by an ATM, or if the PIN is acquired by another person, or if the is compromised in any way whatsoever. Any delay in notifying us will be deemed to be negligence on your part. Any transactions performed and debits incurred after such a loss or theft shall be for your account in the event that we have not been immediately notified. To be held liable for all amounts debited to your Account through the use of the, including any fees, and in the event of usage of the where the and/or PIN and/or your mobile phone was lost or stolen. To co-operate with us and the Bank or its representatives and/or any law enforcement agencies in any efforts to recover the in the event of loss or theft or to recover any funds misappropriated. To use the within the transaction limits (e.g. daily or monthly limits) that is applicable to your and Account. To sign the sales vouchers issued by merchants in respect of each and every POS transaction. To comply, at all times, with all applicable legislation including, but not limited to, exchange control regulations when using the or Account outside Namibia. To be liable for all payments made by us resulting from the use of the, including through the use of (s) issued to third parties on your instructions. Not to use the for any unlawful purpose whatsoever. To return the to us or the Bank immediately on request, for whatever reason. Not to misrepresent any fact; and to disclose to us all material facts including, without limitation, any change in your personal particulars. The use of the is entirely at your own risk; We may destroy the should it be retained by an ATM. Daily limits on POS, internet, international and ATM transactions will apply. Should you opt out of the use of your by means of Control, you will be held liable in the event of any fraudulent or unauthorised transaction that takes place on your where such transaction could have been reasonably prevented by using Control. We and/or the Bank may disclose or divulge any information about you and/or the Account and/or any transactional activity in our/the Bank s sole and absolute discretion. Duplicated transactions as a result of or due to human or technical error will be reversed as soon as possible

11 TERMS AND CONDITIONS FEES AND STATEMENTS Old Mutual reserves the right to charge fees to holders, which fees may vary from time to time. Blatant misuse of the, Account, Old Mutual Mobile Service or Old Mutual Internet Service, as determined at the sole discretion of Old Mutual, can result in transactional fees, which fees may be charged retrospectively. You hereby authorise us or the Bank to debit your Account with all cash withdrawals, purchases and payments through the usage of your and when performing transactions, interest on any debit balances and all fees payable by you from time to time in respect of the including, without limitation, transaction fees, monthly fees, replacement fees, statements, government levies and taxes, and third party charges, including local and foreign ATM charges and surcharges. You acknowledge and agree that Old Mutual and/or the Bank may vary such fees from time to time at their sole and absolute discretion. We reserve the right to instruct the Bank to collect fees from your Account at a later date, without any notice whatsoever to you, if fees cannot be deducted due to a lack of sufficient funds in your Account; or to recover such fees from any other bank account you may have in the event that there are insufficient funds in your Account. You undertake to sign any and all documentation to give effect to this authorisation including, but not limited to, a debit order instruction. You will not be provided with monthly statements, but that you are expected to regularly view your Account transactional activity and monthly statements electronically via the Old Mutual Internet Service or by requesting same from any Old Mutual branch in Namibia. If you believe that your statement contains errors or unauthorised transactions, to notify us of any such errors in writing within 30 days of the statement date, failing which you will be deemed to have accepted same as correct in which case you will have no claim against us. ATM cash withdrawals and other usage and transactional fees will or may be applied and updated at the sole and absolute discretion of Old Mutual, which fees are available for viewing via the Old Mutual Internet Service. If you do not make regular use of the to make purchases, an inactivity fee may be levied at the sole and absolute discretion of Old Mutual. INTEREST This product, and the associated services, including the Account, does not qualify for interest. Should you require an investment tool that accrues interest, please speak to your Old Mutual Advisor or Broker. Should the balance in your Account be overdrawn for any reason, you will be held liable to the payment of interest at the maximum rate allowed by law. Such interest will accrue on a daily basis from the first date on which your Account is overdrawn up to and including the date on which full repayment is credited to your Account. Interest will be compounded monthly in arrears. Nothing herein shall be construed as entitling you to be overdrawn on your Account. DISPUTE RESOLUTION In the event that you wish to dispute any purchase, withdrawal or debit to your Account, you undertake to notify us within 30 days of the statement date in which said transaction is reflected, by calling You acknowledge that we will only investigate a dispute upon receipt of an original or faxed affidavit made by you confirming that you did not authorise the transaction within 10 days of the aforesaid verbal communication and that your claim will be rejected if we do not receive an applicable affidavit within 10 days of your verbal notification. In the event of a dispute of a merchant payment, you undertake to and must prove that you have attempted to resolve such dispute directly with the merchant concerned, with respect to goods or services or other, prior to raising the dispute with Old Mutual. All payments made to a merchant for any transaction are final unless a chargeback or reversal is allowed in accordance with VISA rules and regulations, as maintained by VISA from time to time. Any dispute not yet resolved will not affect the rights and obligations of Old Mutual or the Bank, including the right to debit your Account or receive payment from you for fees and charges, and to effect payment to the merchant. A dispute between you and any merchant does not give you the right to any claim, or institute any counter claim against Old Mutual, VISA or the Bank, or to apply set-off against Old Mutual or the Bank. TERMINATION OF The is valid until expiry as printed on the or until your right to use the has been terminated, whichever is the earlier. You may terminate your right to use the at any time, on written notice, such notice accompanied by the, which is to be cut in half through the magnetic strip to prevent further use. Old Mutual may, in its sole and absolute discretion, suspend or terminate your use of the at any time and without any liability whatsoever to you, in which event you will return you to us immediately. LIABILITY In the absence of gross negligence or wilful misconduct, we and/or the Bank will not be liable to you for any loss or damage suffered whatsoever and howsoever arising including as a result of us refusing to authorise any transaction using the or as a result of any electronic failure, malfunction or delay. Notwithstanding the foregoing, neither Old Mutual nor the Bank will be liable to you in any circumstances whatsoever, and howsoever arising, for any loss or damages arising as a result of the PIN being selected by yourself or another person using a mobile phone and sent via Unstructured Supplementary Service Data( USSD ). While we undertake to maintain the additional safety features provided by Control at all times, we will not be liable for any losses sustained on transactions during a Stand-in period and we will not be obliged to enquire into, or to prove the authority of any person who has obtained access to, or who has initiated any transaction

12 TERMS AND CONDITIONS You are responsible for ensuring the correctness of all information supplied when performing electronic payments (for example sending money, making payments, electronic fund transfers, E-commerce or other) via the Old Mutual Internet Service or Old Mutual Mobile Service. Old Mutual will rely on the information provided by you, including the validity of the account number presented and will not be obliged to ensure correctness of the beneficiary s account number against the beneficiary name provided. Old Mutual will not be liable for any losses incurred when acting on any incorrect information provided by you. GENERAL In the event that there is a difference between your records and the records of Old Mutual and/or the Bank, the records of Old Mutual and/or the Bank will prevail and you will bear the onus of proving that our records, or those of the Bank, are incorrect. You hereby agree and consent:- That we and/or the Bank can, from time to time and in our/the Bank s sole and absolute discretion, perform identity checks,, undertake fraud prevention or suspicious transaction monitoring, and share information relating to you, your Account, and your application for, as well as your use of, the. That we and/or the Bank can, from time to time and in our/the Bank s sole and absolute discretion, store, process, use, disseminate and divulge information, that may include personal information, relating to you, your Account, and your application for, as well as your use of, the. To receive marketing information relating to special offers and discounts and the like, through notification from Old Mutual. That we may amend this Agreement at any time and at our sole and absolute discretion. You will be notified of any changes to this Agreement and/or the Terms and Conditions one (1) month prior to the intended change, via a notification sent to the mobile number linked to your and will be deemed to have been notified when such notification has been sent. The amended Agreement and/or the Terms and Conditions will be made available on the Old Mutual Internet Service. The amended Agreement and/or the Terms and Conditions will become binding one (1) month after notification or deemed notification. One month shall mean thirty (30) calendar days. You may not amend or vary this Agreement and/or the Terms and Conditions at all. To the extent that VISA Rules apply to this Agreement, such Rules are incorporated herein by reference. In the event that we take legal action against you to recover any funds relating to the, you will be held liable for any and all costs incurred (including legal fees, on an attorney-own-client scale, tracing agent s charges and collection commission). This Agreement will be governed by and construed in accordance with the laws of the Republic of Namibia. You hereby instruct and authorise us to request the Bank to open an account on your behalf and you hereby indemnify us and the Bank against any and all claims, damages and losses arising from this authority, instruction and the use of the or Account. You irrevocably agree and accept that it shall at all times be your responsibility to satisfy yourself as to the accuracy and completeness of transactions against your Account. You confirm that your physical address as provided to us in the Application Form is the domicilium citandi et executandi which you choose as the address where any documentation, notice or process of court may be served on you and you undertake to duly inform us immediately of any change in your physical or postal address. When authority is requested for a transaction, we and/or the Bank will take into consideration any other transactions which have been authorised, but which have up to such point in time not yet been debited to the Account (and any other transactional activities upon the Account), the limits and other conditions referred to in the Agreement and/or the Terms and Conditions and in the event that we and/or the Bank determine that there are or will be insufficient funds available in the Account to pay the amount that would be due in respect of such transaction, we and/or the Bank may in our/the Bank s sole and absolute discretion, refuse to authorise such transaction, in which event such transaction will not be debited to the Account and you hereby acknowledge and agree that we and/or the Bank shall not be held liable for any loss or damage suffered or resulting from any such refusal to authorise any transaction. Where an amount must be credited to the Account by means of or as a result of an transaction, the Bank will credit the Account upon receipt of proper instructions and if in receipt of sufficient funds in respect of such credit and Account; provided that the Bank will not be responsible for any loss resulting from any delay in receiving such instructions and/or funds. Where a cheque or other negotiable instrument or debit order is used to deposit into or credit the Account, the amount so debited will be available as cash only after such amount was honoured and you acknowledge and agree that we and/ or the Bank shall be entitled to debit the Account with the amount of that cheque or negotiable instrument if it is dishonoured as well as any charges relating thereto. Every provision of this Agreement is deemed to be separate and severable, the one from the others. Should any provision be found to be unenforceable for any reason, the remaining provisions will nevertheless continue to be of full force and effect. Where any value-added service or offering linked to the usage of the is provided by us or any third party, the Bank shall not be responsible for such valueadded service or offering and that the Bank, we and/or the third party shall not be held liable for any action, failure, default or negligence pertaining to such value-added service or offering. Old Mutual has the right to cancel the and the Account at its sole and absolute discretion at any time for any reason whatsoever. For Old Mutual Policy Holders only: Should the issued to the policy holder, spouse or dependant not be used for a period of time not exceeding 3 months, Old Mutual is entitled to cancel the or, alternatively, charge a monthly fee. SHARING OF INFORMATION We will NEVER ask you to submit or provide information that is secret or sensitive or should be kept confidential, such as access codes or PIN numbers, by , SMS or the telephone. In the event that you respond to any phishing messages and incur any loss or damage as a result thereof, we will not refund you. If you suspect or have reason to suspect your access codes or PIN numbers may have been compromised (leaked), please contact our call centre immediately on REBATES AND REWARDS Any monetary rebate or rewards offered from time to time to encourage transactional activity is offered at the sole and absolute discretion of Old Mutual