ING's Mobile Banking solution Version 3.0

Transcription

1 ING's Mobile Banking solution Version 3.0 User guide English version

2 Contents 1. Introduction to Which devices are supported? How to install? How to create your first profile for the Mobile Banking secured environment? How to view your account balances and history? How to make a transfer? How to activate transactions to beneficiaries? How to manage different users on your device? What if your device is lost or stolen? Is safe? How to update?

3 1. Introduction to Advantages Easy: a 6-digit profile code is all you need to log in! Safe: from your first connection, you will be using a 100% secure system. Simple: you can access your accounts and find practical information quickly. Practical: ING is close to you at all times. The application is divided into two parts: The public environment. You can access without authentication. The secured environment. You will have to create a secured profile to access this part of the application. Bank wherever and whenever you want: look through your history, consult the balance of your accounts, transactions between your accounts... All in a secure environment! With, you can: Find a branch near to where you are (public environment) Consult the balance and history of your accounts (secured environment) Transfer amounts between your accounts and your Home Bank beneficiaries (secured environment). 3

4 2. Which devices are supported? has been designed for Apple devices and is supported on iphone 3GS, 4 or 4S, ipad and ipod Touch. You need ios 4 or higher installed on your device. To use the Mobile Banking secured service, you need a Home Bank or Home Bank Plus subscription* and an ING Card Reader**. has been designed for all devices which run with the Android operating system version 2.1 or higher. The application is guaranteed to work with the following devices: Manufacturer Samsung Samsung Samsung Model Galaxy S II Galaxy S Galaxy GIO Samsung Galaxy Tab 10.1 HTC HTC HTC Sony Ericsson Google Desire Desire S Wildfire S Xperia Arc Nexus * For more information visit ** For more information about ING Card Readers visit 4

5 3. How to install? itunes You can install from itunes (Belgian itunes Store) In the search field, look for "". Apple Store is downloadable directly from your device (Apple Store). In the search field, look for "". GoogleTM Play is downloadable directly from your device through Google Play (formerly Android Marketplace). In the search field, please look for "". GET IT ON 5

6 4. How to create your first profile for the Mobile Banking secured environment? The first time you use the "Mobile Banking" facility of you have to create your profile. You need your ING Card Reader and your ING payment card. 1. Enter your personal data: - Choose a unique profile name - Choose a unique mobile device name 2. Choose your profile code. This profile code will be asked for each time you want to access your accounts via. 3. Enter your Home Bank subscription details. Then, read and accept the Terms and Conditions. 4. Log in to your Home Bank subscription. You will need your ING Card Reader to perform this operation. Congratulations, you have now created your mobile profile. 6

7 5. How to view your account balances and history? Once you have created your profile, you can log in using your profile code to access your account balances and history. 1. Choose Mobile Banking on the home screen of the application. 2. Enter your profile code. 3. Choose Account balance or Credit Card Balance on the next screen. Swipe left or right on the screen to see all your accounts. Your account balances can be found in the information displayed. Simply tap on an account to see detailed transaction history. Swipe left and right to browse through the transaction history of all your other accounts. Tapping on the icon or turning your device gives you an instant snapshot of your recent account balance (last 14 days). Currently this service is only available for iphones. Using the transfer buttons, you can quickly transfer funds to or from the account displayed. Go to page 8: "How to make a transfer?" 7

8 6. How to make a transfer? You can make transfers between your own accounts. 1. Choose "Mobile Banking" on the home screen of the application. 2. Select your profile. 3. Choose "Transfers" on the next screen. First, indicate if you want to make a transfer to one of your own accounts or to another beneficiary. If you want to make transfers to beneficiaries, you need to activate this service in the Home Bank Mobile Banking settings and designate at least one beneficiary (via Services > Mobile Banking > Mobile Banking Settings ). 1. Select the "From" account. This is the account to be debited. 2. Select the "To" account. This is the account to be credited. 3. Enter the transfer amount and add an optional message. 4. Enter your profile code to make a transfer to another beneficiary. 5. After validation, the transfer will be executed. 8

9 7. How to activate transactions to beneficiaries? Just two steps suffice in Home Bank to activate transactions to beneficiaries. 1. Activate transactions Go to Services > Mobile Banking > Mobile Banking Settings. On this screen, open the Beneficiaries tab and tick I want to allow transactions on my mobile device(s) to selected beneficiaries. 2. Select your beneficiaries On the same screen, in the list, tick the beneficiaries you also want to use for the Mobile Banking service. Then click on Save to apply the new settings. To add a new beneficiary to the list, click on Add a new beneficiary. Note: once the beneficiary has been added, you must tick it in the list and click on Save if you want to use it for the Mobile Banking service. 9

10 8. How to manage different users on your device? You can share your device and with another ING customer. Each user will only have access to their own accounts and to accounts for which they are mandated. Create a new user If one profile has already been created on the device (see page 6), you can add another profile. If only one profile has been created, you can access the screen Select your profile by using the Profiles button. If at least 2 profiles exist, the user automatically lands on this screen when entering the Mobile Banking section. On this screen, select to create a new profile. The procedure is the same as for the first profile. Delete a user On the screen Select your profile (in Mobile Banking section), select to delete a profile. After confirmation the user profile will be deleted from the device. The profile will no longer be usable or available. Note: the profile will still appear in Home Bank (not on the device) but it will no longer work! 10

11 9. What if your device is lost or stolen? If you lose your device, it is possible to remove your user profile or all existing profiles for that device with ING (only the device owner). The user profile is blocked on ING servers for the selected user and it cannot be used by anyone else. A user profile can be removed in 4 ways: Home Bank (Plus) Go to Services > Mobile Banking > Manage Profiles Delete the profile Home Bank Help desk You can call the Home Bank Help desk to ask them to remove your user profile. The Home Bank Help desk is accessible weekdays from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m. The number to call is: At a branch You can also go to any ING branch to ask to remove your user profile. ING online Go to Other services > Mobile Banking > Manage profiles Delete the profile 11

12 10. Is safe? Profile creation The registration procedure is where you create your profile and is mandatory to have secured access to your account information. This requires you to have an active Home Bank subscription. To create a profile, each user needs their ING ID, Card ID (can be found on their ING payment card), a Home Bank password, an ING payment card and an ING Card Reader. By using your ING Card Reader and your ING payment card (or Home Bank card), ING guarantees the same security level as in Home Bank (Plus). Profile code You create your profile code during the profile creation procedure. This profile code will be asked for every time you want to access your account information or to perform a transfer from your device. This is a 6-figure profile code known only by you. We recommend that you memorise your profile code. Please do not write it down or share your profile code. The profile code is valid for each session with a maximum of 5 minutes of inactivity. 12

13 11. How to update? You will be automatically informed if an update is available. There are 2 types of updates for : If you accept an update, you will be redirected to the Apple Store or Google Play for a download. Mandatory updates The mandatory updates will be required before continuing to use ING Mobile Banking service on your device. Minor updates Minor updates are proposed by ING. As they are not mandatory, you must choose if you want to accept them or not. The old version of the application will not be blocked and you will be able to continue to use it without the update. We recommend you accept all updates. 13

14 Please do not print this document. This is an electronic version, please keep it as-is. Consider the environment, print only if necessary. ING Belgium SA/nv Bank Avenue Marnix 24, B-1000 Brussels Brussels RPM/RPR VAT: BE BIC: BBRUBEBB IBAN: BE Publisher: Philippe Wallez Cours Saint-Michel 60, B-1040 Brussels E 04/12 Editing Team & Graphic Studio Marketing ING Belgium