Mediation From Billing To Holistic Cross Industry Data. Eric Lavenir VP Global Business Development SAP Billing & Revenue Innovation Management

Transcription

1 Mediation From Billing To Holistic Cross Industry Data Eric Lavenir VP Global Business Development Billing & Revenue Innovation Management

4 Discussing With Customers. One of the largest companies in the printing industry We cannot continue to be a «Printing Device only» provider Corporate Customers are more and more requesting added value services on top of the printers This will soon become our growth engine 2014 AG. All rights reserved. 4

5 Discussing With Customers. A Large European Road- Tolling Company The use of badges (or On Board Units) is drastically increasing Dealing with traffic constraints and environmental considerations will impact the price Additional services will be proposed with the badge (parking, fuel ) 2014 AG. All rights reserved. 5

7 Discussing With Customers. An International High Tech Service Provider Launching Cloud Services A large variety of Cloud Services Several monetization metrics A need to be able to rapidly change the pricing strategies 2014 AG. All rights reserved. 7

9 From Product To Services. Impacts & Challenges Customer-centric relationship-based pricing Time to Market Flexibility B2C & B2B Massive Volume of Real-Time Transactions Scalability Performance Rapid Recombination of Value Chains Settlement Commissioning 2014 AG. All rights reserved. 9

10 BRIM to Monetize New Services BRIM* Helps Customers in Getting & Securing New Revenue Streams Through the Monetization of New Innovative Services * Billing & Revenue Innovation Management 2014 AG. All rights reserved. 10

11 BRIM Platform. The Order-to-Cash Process Companies are Proposing Services to Customers Consumption is Analyzed and Offers are refined Customers are Consuming Services Services are Billed to Customers 2014 AG. All rights reserved. 11

12 BRIM Platform Order-to-Cash Process Integration to hybris Omni Channel Commerce, 360 Customer or other CRM systems Manage Subscribers Price and Charge Bill & Settle Generate Correspondence Handle Payments Manage Credit & Collections Provide Customer Care Sales and Order Management Convergent Charging Convergent Invoicing Document Presentment by OpenText Customer Financial Management Product Catalog and offer management Order capture Order Distribution Service pricing and modeling Online and Offline Rating Partner revenue share calculation Online account balance management Customer billing & invoicing Partner payment statements Invoice personalization Document archive management Revenue management Credit Management Payment handling Online bill presentment Financial customer care Collections management Dispute management 2014 AG. All rights reserved. 12

13 BRIM Platform Need to Collect Transactions Companies are Proposing Services to Customers Consumption is Analyzed and Offers are refined Customers are Consuming Services Services are Billed to Customers Consumption of services generates huge volumes of transactions Rating the transactions allows for charging the customers Collecting and cleaning the transactions is mandatory Flexibility, Performance, Real-time, Multichannel 2014 AG. All rights reserved. 13

14 BRIM Platform Order-to-Cash Process Integration to hybris Omni Channel Commerce, 360 Customer or other CRM systems Manage Subscribers Collect Usage Price and Charge Bill and Settle Generate Correspondence Handle Payments Manage Credit and Collections Provide Customer Care Sales and Order Management Convergent Mediation by DigitalRoute Convergent Charging Convergent Invoicing Document Presentment by OpenText Customer Financial Management Product Catalog and offer management Order capture Order Distribution Online and Offline Mediation Policy Management Service pricing and modeling Online and Offline Rating Partner revenue share calculation Online account balance management Customer billing & invoicing Partner payment statements Invoice personalization Document archive management Revenue management Credit Management Payment handling Online bill presentment Financial customer care Collections management Dispute management 2014 AG. All rights reserved. 14

15 BRIM Platform Convergent Mediation Integration to hybris Omni Channel Commerce, 360 Customer or other CRM systems Manage Subscribers Collect Usage Price and Charge Bill and Settle Generate Correspondence Handle Payments Manage Credit and Collections Provide Customer Care Sales and Order Management Convergent Mediation by DigitalRoute Convergent Charging Convergent Invoicing Document Presentment by OpenText Customer Financial Management Product Catalog and offer management Order capture Order Distribution Online and Offline Mediation Policy Management Service pricing and modeling Online and Offline Rating Partner revenue share calculation Online account balance management Customer billing & invoicing Partner payment statements Invoice personalization Document archive management Revenue management Credit Management Payment handling Online bill presentment Financial customer care Collections management Dispute management 2014 AG. All rights reserved. 15

16 BRIM Platform Convergent Mediation Integration to hybris Omni Channel Commerce, 360 Customer or other CRM systems Manage Subscribers Collect Usage Price and Charge Bill and Settle Generate Correspondence Handle Payments Manage Credit and Collections Provide Customer Care Sales and Order Management Convergent Mediation by DigitalRoute Convergent Charging Convergent Invoicing Document Presentment by OpenText Customer Financial Management Product Catalog and offer management Order capture Order Distribution Online and Offline Mediation Policy Management Service pricing and modeling Online and Offline Rating Partner revenue share calculation Online account balance management Customer billing & invoicing Partner payment statements Invoice personalization Document archive management Revenue management Credit Management Payment handling Online bill presentment Financial customer care Collections management Dispute management Convergent Pricing Simulation What-if simulations of pricing changes based on mass historical data Customer Usage Analytics Customer analysis Usage analysis Financial analysis HANA Real-Time Data Platform 2014 AG. All rights reserved. 16

20 High Tech Company Region Lexmark NORAM Raw Archive 3 6 Exception 5 12 Repoll Request Status Q In Production This company is providing Managed Print Services. Data about remote printer consumption is managed in a Siebel database (fed from various meters as well as manually) which needs to be edited before being forwarded to Convergent Charging. Collection Workflow 2 Siebel DB 1 Validation 4 7 CM Web Services Query UPS Meter Data Contract DB Aggregation Formatting 11 BART DB Processed Archive Statistical Data CC Meter Updates Portal Initial Study Not the final implementation The Convergent Mediation solution collects on a daily base customer information from Convergent Charging (webservices), usage information from Siebel (database connection), archive and clean up the data (duplicate, missing fields ), calculate a delta with previous meter and then transmit it to the downstream Convergent Charging ( CC) system via an interface to the Bart module for further batch processing AG. All rights reserved. 20

21 Railways Company Region Undisclosed EUROPE Status Q Under implementation This Railway Company plans to evolve from manual voucher management to paperless voucher, and so requires a flexible (as new voucher type are underway) and scalable system (as new way of using/distributing vouchers are planned). It selected the combination of CRM, Convergent Mediation and Convergent Charging. Proof of concept related screenshot not the final implementation The Convergent Mediation solution is used to cache the information contained in the CRM system, so that all eligibility checks on vouchers are done in a fast and reliable way thanks to the Usage Management. It interfaces with the Point of Sales or Ticket Vending Machines, Convergent Charging and the CRM (which is the master of all information). The following processes are implemented: Creation of a new voucher in batch or dynamically Eligibility tests of a voucher Use of voucher for a given sale 2014 AG. All rights reserved. 21

22 Road-Tolling Company Region Undisclosed EUR Status Q Under Implementation This company needed a flexible system to pre-process road tolling related events to later enable discounts. This involved reconciliation of in and out events, as well as simple rules (if a car re-enters a highway less than 10 minutes after having left it, it is not eligible for further discount ). Implementing Convergent Mediation in front of Convergent Charging proved that any situation could be handled with a short time to market. Proof of concept related screenshot not the final implementation 2014 AG. All rights reserved. 22

23 Cloud Company Undisclosed Single invoice Region NORAM Status Q Under implementation SD (Sales & Distribution) This company will be leveraging the Convergent Mediation and Convergent Charging engines in their outsourcing business unit. These solutions will collect data from disparate systems such that this company can offer a combined monthly bill to their customers that includes such components as monthly server storage utilization, monthly utilization in minutes of call center services, application rental fees, etc. Convergent Charging Convergent Mediation Convergent Mediation will grab usage raw data from the systems that track that usage and then correlate/consolidate that data into a format that Convergent Charging can consume AG. All rights reserved. 23

24 Logistics Company Region Undisclosed Asia-Pacific (Australia) POC Process sample Determines and populate Productive Hours, Activity Productive Hour Start, Worksheet location Number and Location Activity Number Status Q Under implementation This Logistics Company was looking for a complete IT Billing Transformation (consolidation of multiple in house or legacy billing and financial systems) - Convergent Mediation has been selected as an essential technical component of the end to end BRIM solution, following a Proof of Concept. With full worksheet details, lookup CC to determine which drop carries the highest rate and populate new field with highest rate Retrieve Location Code and ODO reading from previous transaction and populates into new fields Calculates the total duration at each drop, minus Activity Delays, and populates new field 2014 AG. All rights reserved. 24

25 Telco Company Region Status Undisclosed Asia (Myanmar) Q Implementation starting As part of the deployment, this company selected Convergent Mediation. The system will first be deployed to support offline processing, with collection from various network equipments, moving to online later. This company is the newest operation (greenfield) within a large telco company. In June 2013, this provider was selected as one of the two successful applicants to be awarded a 3G telecommunication license in the Republic of the Union of Myanmar. This telecom provider will offer a wide range of mobile communications services beyond voice and data to improve the lives of Myanmar consumers and help businesses run more efficiently. This will include the development of a comprehensive portfolio of life enriching services including mobile money services, a range of mobile health services, and services to support farmers and agriculture leveraging on its experience in launching those services in other markets. Phase 2: Online Convergent Mediation 2014 AG. All rights reserved. 25

26 FTP FTP FTP FTP FTP Telco Company Region Undisclosed America (Mexico) Status Q Scoping underway As part of an IT migration project, this provider selected BRIM including Convergent Mediation. The system will first be deployed to support offline processing, with collection from various network equipments. Billing Initial Study Not the final implementation Reporting System Founded in 1996, this telco company offers all type of telecommunication services fixed line (Local and Long Distance), wireless, Internet and Voice TV through its own infrastructure. Arbor BRIM In-House Convergent Mediation Batch Fixed voice Batch Mobile Online Mobile Lucent Nortel Telefonica SS7 Plexus 2014 AG. All rights reserved. 26