Connect One Platform, Three Deployment Options

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1 Connect One Platform, Three Deployment Options ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 1

2 ONE PLATFORM WITH THREE DEPLOYMENT MODELS ShoreTel Connect ONSITE Owner maintains and controls the system ShoreTel Connect HYBRID Combines cloud and onsite deployment features ShoreTel Connect CLOUD Fully hosted UCaaS ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 2

3 APIs ONE PLATFORM ShoreTel Connect Deployment onsite, cloud or hybrid One user experience for all Highly available architecture Highly secure enhancements Apps APPLICATION LAYER Apps Apps Apps Voice Switches Apps SECURE ACCESS LAYER Apps Voice Switches MANAGMENT Phones PC Clients Mobile Clients Trunks ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 3

4 APIs ONSITE with Physical Appliances PBX, VM, AA, UC Client 400 series, legacy phones ST switches, legacy switches Audio/Web/IM Collaboration Mobility Contact Center Collaboration Contact Center Mobility Apps Apps Apps APPLICATION LAYER DVS DVS Director Apps Apps Apps MANAGMENT Call Recording (Pro Services, IN) CDR and Reporting 3rd Party Integration Voice Switches SECURE ACCESS Edge Gateway LAYER Voice Switches Managed via Director Phones PC Clients Mobile Clients PSTN Trunks Teleworkers ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 4

5 APIs ONSITE with Virtual Appliances Collaboration Contact Center Mobility Go completely virtual Same offering with: Virtual servers Collaboration Contact Center Mobility DVS DVS Director DVS DVS Director MANAGMENT Virtual switches Phone Trunk Switch Virtual secure access Edge Gateway SBC PSTN Teleworkers ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 5

6 APIs CLOUD Go with CLOUD Fax Scribe Recording Same offering with: 400 series, ATA, IP6000 conf. phone Carrier services Network services Collaboration Contact Center Mobility DVS DVS Director Portal/BOSS MANAGMENT Carriers Off net, On net Phone Switch Trunk Switch + Fax Secure Access + Scribe + Call recording Managed via Portal ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 6

7 APIs APIs HYBRID Sites In Beta Ultimate flexibility Mix and match CLOUD and ONSITE Extension dialing, Caller ID, point-to-point video Automated directory integration 100% feature parity (not transparency) Addressing real customer problems ONSITE customers expanding with cloud locations ONSITE for large, CLOUD for remote locations CLOUD in the US, ONSITE globally Collaboration Contact Center Mobility Fax Scribe Recording DVS DVS Director MANAGMENT Collaboration Contact Center Mobility DVS DVS Director Portal/BOSS MANAGMENT Carriers Phone Switch Trunk Switch Edge Gateway Secure Access PSTN Teleworkers ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 7

8 Linux DVS Feature Parity with Windows DVS* OVA image for deployment on virtual machines Physical appliance TBD Appliance Model No need to install or manage OS; OS is a part of ShoreTel software Automated upgrades Mix and Match Seamless interoperability with Windows DVS Cost Reduction Maintenance Simplification Security and Stability *There are few exceptions: cannot be an open platform for 3 rd party applications using TAPI, SMDI not supported ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 8

9 Director Phone Switch Contact Center Collaboration Trunk Switch New Edge Gateway for ONSITE Holistic Remote Access Solution Remote 400 series phones VPN-less Connect client (PC, MAC, Exo) VPN-less Interaction Center client (Web) Brilliantly Simple Managed via Director Edge Gateway Virtual appliance with Small, Medium and Large specs Latest Technology Internet RAST for remote 400 series Reverse Proxy for HTTPS signaling traffic STUN/TURN/ICE server for WebRTC signaling and media 400 Series Connect Client Interaction Center Client ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 9

10 Connect SBE 100 Software Bundles Hardware Bundles Virtual Bundles 15 users 20 users 25 users 50 users Mix and Match 1 HW + 1 SW bundle Server, ST100A, tray Server, ST100DA, tray ST100A, tray ST100DA, tray 25 and 50 users - User licenses - Virtual Phone licenses - Virtual SIP trunk licenses - Additional Site licenses - Edge Gateway 50 users Advanced - As above, PLUS - Audio and Web conferencing - Mobility ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 10

11 One User Experience ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 11

12 User Experience Macro Trends Consumerization of UC A shift to cloud and hybrid cloud delivery models An emphasis on informal collaboration Design converging ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 12

13 One User Experience CMMac CM Web Phone Asst. Sky Soft Phone Desktop Win Mac Exo ECC Admin Desktop Desk Phones Web Conf Bridge Sky Comm Sky Portal CMWin Sky Conf Mobility Win Mac Exo Portal Web Client Legacy Connect Clients Big Picture ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 13

14 Functional Targets Endpoint consistency Dead easy meeting initialization Completely integrated meetings Focus on our customer s customers Fluid shifting and adding of modalities Flexible document and content management ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 14

15 Effortless Collaboration ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 15

16 Web Collaboration Plugin-free, beautiful experience Know who enters and who leaves Easy controls Track the agenda ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 16

17 Connect Contact Center- A Leap Forward for Cloud CONNECT Contact Center Inbound voice Outbound voice (dial list, call back) Chat and interactions Advanced Historical Reports Full featured agent interface Advanced, customizable IVR CRM/Database integrations Cloud to Cloud integration with Monet WFO Cloud to Cloud integration with Salesforce Cloud API ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 17

18 Connect Agent Interaction Center ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 18

19 Agent Interaction Center Same controls across voice, chat, and Handle Multiple Interactions at Once Admin defined information based on system parameters or database queries Admin defined queue KPIs, with thresholds ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 19

20 Agent Interaction Center Wrap-up code easy search and multiple selection Programmable release codes ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 20

21 Migration Plans ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 21

22 Migration Strategy ONSITE Mobility 7,8 Contact Center 8,9 Platform 13.x, 14.x Mobility 9 Connect Contact Center Connect Platform Lock step migration Existing customers retain platform hardware Voice switches, HQ servers, DVS servers, phones Controlled release targeted this quarter for new customers General availability 3-6 months later for installed customers ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 22

23 Packaging and Pricing ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 23

24 Connect Packaging and Pricing Profiles and License Bundles ESSENTIALS STANDARD ADVANCED All Telephony services Desktop client w/softphone and Outlook integ. Web & App dialer Mobile extension (FindMe, etc.) Instant messaging 8-party audio & 4-party web Ext + Mbx Up to 8-party audio confs Desktop client w/ softphone and Outlook integ. (Pro Call Mgr) Enables IM & Collaboration (server required) Web & App dialer All Essentials services Voice mail + Scribe On-demand call recording Mobility client (now with IM) 25-party audio & web SFDC/other CRM All Essentials licenses Mobility client (server required) Remote Phone (Edge GW required) SFDC/other CRM All Standard services Full call recording 100-party audio & web Unlimited Archiving (IM, call record and confs) Operator All Standard licenses Operator $34.99 MRR $199 MSRP $49.99 MRR $299 MSRP $59.99 MRR $499 MSRP ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 24

25 Connect CLOUD a la carte options ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 25

26 Connect ONSITE a la carte options Contact Center Connect Contact Center Base 10 package All other Contact Center SKUs are common to both Connect and ECC 7-9 User Licenses and Services HYBRID Fax and Scribe Remote Phone WG Agent & Supervisor Salesforce / other CRM integrations Other Advanced Apps Server Licenses Connect Virtual Mobility Router Virtual Phone & SIP Trunk Switch Virtual Edge Gateway Audio and Web ports DVS & TAPI App Server SIP Trunks and Devices Additional Sites & Languages ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 26

27 ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 27 2/23/2016 Connect ONSITE and ST 14.2 pricing comparison ESSENTIALS STANDARD ADVANCED COURTESY TELEPHONY $199 MSRP $299 MSRP $499 MSRP $99 MSRP $159 MSRP ST 14.2: ST 14.2: ST 14.2: ST 14.2: ST 14.2: $200 Ext + Mbx $80 Pro Access $24 Web & App dialer (25-bundle) Total $304 $200 Ext + Mbx $80 Pro Access $24 Web & App dialer (25-bundle) $150 Mobility client $200 CRM integration $92 VPN access (25 add-on ports) $200 Ext + Mbx $595 Operator Access $24 Web & App dialer (25-bundle) $150 Mobility client $200 CRM integration $92 VPN access (25 add-on ports) $140 Ext only Total $140 $200 Ext + Mbx Total $200 Total $746 Total $1,261

28 Foundational One Experience Feature Velocity ShoreTel, Inc All rights reserved worldwide. ShoreTel, the business communications expert. 28

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