INFINITE INNOVATION VOLUME 5, SEPTEMBER 2015

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1 INFINITE INNOVATION VOLUME 5, SEPTEMBER 2015

2 INSIDE volume 5 / august _ Mission Statement 06_ Authorizations & Accreditations 03_ Faculty and Administration 08_ Delivery Methods 12_ What is Cisco Certification? 14_ Cisco Certification Path 05_ Corporate History & Leadership 16_ Cisco Course Details

3 CEO Tien Wong President George Churchwell 28_ General Policies Non-Direct Student Policies COO Jeanne Churchwell Marketing Christine Churchwell Channel Support Kirstie Lingel Education Solution Architect Bobby Merhaut Mobile Solution Architect Sabrina Moore Christine Churchwell volume 5 / august Event Coordination Kim Park Theresa Gothard Jennifer Lacainga Instructional Design Milette Ante Christine Churchwell 20_ What is Apple Certification? 22_ Apple Certification Path 24_ Apple Course Details 26_ What is MEF Certification? MEF Certification Path & MEF Course Details 28_ Policies 30_ Direct Student Policies 32_ Student Services 34_ Tuition Detail Resource Manager Kathy Broe Tech 2000, Inc. 459 Herndon Pkwy Suite 8 Herndon VA, P E. t2000inc.com Tech 2000 is head-quartered in Herndon, VA. Tech 2000 s main location is where all administrative staff and personnel work. The site has one classroom for trainings and a small conference room for break out sessions. The library is also located at the Herndon, VA location. Office hours are 9:00 am - 5:00 pm Monday through Friday Copyright 2015 by Tech 2000, Inc. All pieces reproduced in this issue are under prior copyright of the creators and publisher by the contractual arrangements.

4 volume 5 / august OUR Misson Tech 2000 is seriously committed to pushing the limits of technology and innovation to improve the learning experience and support those that are energized by education. We are intensely focused on how we can delight and satisfy our clients again and again, to substantially improve their business and meet their organizational goals. This is our business - and our passion. Our secret for the positive impact we have on our clients business and the partnerships we create with them, is by providing the expertise to identify their needs using an outside of the box approach to provide the most effective and efficient solutions to support their success. MISSION Tech 2000 is based in Herndon, Virginia, near the heart of Washington, D.C. Our core strengths include content development, mobility, dynamic education tools, and training delivery for IT such as Apple OS X and Pro Apps, Cisco certification, and Metro Ethernet and business skills. Our Advantage A Culture of Excellence Our team is contagiously enthusiastic, highly energetic, intelligent, nimble, hardworking, influential, and not afraid to take risks -- supporting Tech 2000 s dedication to excellence and quality for customers and partners alike. A Specialized Intelligence Network Our subject matter experts are second to none- with expertise in dynamic and prescriptive learning solutions, traditional content development, delivery and emerging media platforms, including mobile devices. We are able to create a team of the right type of expertise to quickly come together to create possibilities and strategic solutions. Thorough QC Processes and Customer Service Project Managers use industry best practices and an extremely sophisticated management system to ensure training events, mobile deployments, and content development initiatives are effortless, straightforward, and uncomplicated. And on time.

5 HISTORY LEADERSHIP CORNER Co-founded in 1984 and incorporated in 1992, George and Jeanne Churchwell created Tech 2000 to fill a void in the burgeoning industry of Telecommunications and the Internet. With a personal mantra of remaining true to Tech 2000 s core principles of reliability and integrity, Tech 2000 has become a trusted advocate among its partners and competitors in the IT industry. Tech 2000 is a Minority-Owned (Asia-Pacific), Virginia-based Small Business. Its proprietary adult learning methodology techniques are proven to provide the knowledge and cutting-edge technical capabilities required in today s telecom industry. In addition to winning awards such as the Silver Brandon Hall Excellence in Innovation Award, Tech 2000 also won the Sakigake Innovation Award for the last five years at Cisco in 2009, 2010, 2011, 2012 and Tien Wong A recognized international expert in CRM, direct marketing, and BPO, Mr. Wong has presented at dozens of conferences around the world, and has written numerous articles on the CRM and BPO spaces. As a gradutate from Dartmouth, Tien has also provided industry commentary on the ABC, Fox, NBC, and as well as for publications such as Time Magazine, The Washington Post, Inc. Magazine, and Success Magazine. Jeanne Churchwell Is a visionary executive with a demonstrated ability to standardize complex processes, optimize business workflows, develop educational solutions as well as design and customize databases. She is skilled at analysis, planning, process creation and execution of the business. Jeanne has a proven ability to assemble and lead high performance teams that deliver effectively and on time. volume 5 / august George Churchwell With almost 30 years experience in the networking industry, George has interacted with a wide variety of network communications technologies with real-world experience in systems integration, security, and web presence. His focus has been on improving training for the broadband service provider workforce, particularly through the use of dynamic e-learning and mobile techniques. George s specialties include, MEF- Carrier Ethernet Certified Profession (MEF-CECP), Cisco Certified Systems Instructor (CCSI) for Cisco s ARK9K, CRS3, and XRFund, products and technologies. Tech 2000 is a change agent that strives to efficiently and effectively educate others.

6 volume 5 / august AUTHORIZATIONS & ACCREDITATION Tech 2000 is a member of leading industry groups and associations that support growth through learning and the advancement of IT and Business Training initiatives. Apple (AATC) The Apple Authorized Training Center (AATC) Program provides superior training to Apple customers, from novice users to seasoned professionals. As an AATC, we deliver Apple s official curriculum on Apple hardware, Mac OS X, pro applications and other key Apple technologies. The comprehensive curriculum addresses a broad range of technical proficiencies whether you re a first-time Mac user, an IT or creative professional, or a service technician. Our courses are delivered by Apple Certified Trainers who maintain Apple s highest quality standards. Recognized as a Gold Level AATC in 2010 Cisco Learning Partner Specialized (CLSP) Tech 2000 is proud to be a trusted Authorized Cisco Learning Specialized Partner. Our instructors have real world networking experience in the industry, with a 4.8 rating our of 5. Our SME s add custom, hands-on exercises, and labs to enhance Authorized Cisco curriculum and dramatically improve the learning experience for all students as they strive for certification. As a Cisco Learning Specialized Partner, we are proud to be in the company of a select group of providers authorized by Cisco to offer official product and solutions training. We re closely aligned with Cisco product teams and business units, we have access to Cisco intellectual property, and we re uniquely qualified to create, customize, and offer market-leading IPC, security, routing and switching, networking, and wireless training. Our courses include hands-on and virtual practice labs featuring the latest Cisco equipment and real world simulations to help students prepare for real-world networking environments and Cisco Career Certification exams. Cisco Learning Partner Sakigake Innovation Award Americas 2012 Cisco Learning Partner Innovation Award Americas 2011 Cisco Learning Partner Innovation Award US & Canada, 2010 Cisco Learning Partner Innovation Award US & Canada, Global, Quality Distinction Award for a 4.6 or above (our of 5.0) annual average Cisco Learning Partner score in all customer satisfaction surveys Cisco Business Learning Partner (BLP) Tech 2000 is committed to helping you solve your customers most challenging business problems. That s why we participate in the Cisco Business Learning Partner (BLP) Program. The BLP program focuses on sharpening the business skills of Cisco channel partners and customers. Taking full advantage of its global team of partners, the program offers comprehensive training on the business value of Cisco products, solutions, and architectures. Our SME s in use their experience in field implementation of technology to bring technical content to life through real life stories and positioning the more technical benefits of the product as well as competitive sales benefits from a business relevance perspective.

7 volume 5 / august Cisco Advanced Education Services (ASE) ASE training courses focus on the deployment and integration of Cisco advanced technologies. Classroom sessions, led by Cisco ASE team members, include intensive, hands-on lab work on network connectivity, device configuration, and troubleshooting. Only Cisco Learning Specialized Partners, including Tech 2000, employ Certified Cisco Systems instructors and adhere to the high standards for quality of Cisco. This commitment to quality is evidenced by the strong recommendation to its customers. Cisco Preferred Mobile Application Developer The Cisco Developer Network unites Cisco with third-party developers to deliver tested mobile solutions to Cisco customers and conform to the published app design standards. As a Preferred App Developer, our team works closely with Cisco to deliver mobile applications that fall within the standards outlined by the Cisco brand guidelines,which includes UX design, color systems, iconography and the governance process. Brandon Hall Excellence in Innovation Award for Technology with M-Testing MEF Accredited Training Provider (MEF-ATP) The MEF has accredited seven training providers as MEF Accredited Training Providers (MEF-ATPs) including Tech As such, Tech 2000 has been audited by the MEF to ensure that the coverage provided by their courseware and instructors is sufficient in order for students to achieve MEF-CECP certification. The MEF-ATPs provide a variety of valuable services for individuals and groups preparing for MEF-CECP certification in almost any location in the world.combining practical application of the MEF concepts with in-depth coverage of the technical specifications, Tech 2000 not only prepares students to pass the exam, but also provides them with valuable real-world knowledge that they can use immediately after the course. Outstanding Contributors Award initiation of MEF Mobile Online Presence- MEF on the Go Mobile Application State Council of Higher Education for Virginia (SCHEV) Tech 2000 is certified to operate by the SCHEV. The State Council of Higher Education for Virginia (SCHEV) makes higher education public policy recommendations to the Governor and General Assembly in such areas as capital and operating budget planning, enrollment projections, institutional technology needs, and student financial aid. SCHEV administers a variety of educational programs that benefit students, faculty, parents, and taxpayers. SCHEV serves as a catalyst to promote greater access, quality, affordability, and accountability throughout the system. SCHEV also helps policymakers, college administrators, and other concerned leaders work cooperatively and constructively to advance educational excellence. Virginia Minority Supplier Development (NMSDC) The Virginia Minority Supplier Development Council (VMSDC) fosters relationships between minority suppliers and their potential clients: Fortune 500 corporations, government agencies and universities. The council Certifies Minority Business Enterprises (MBEs) and serves as a resource for corporations searching for qualified suppliers.

8 volume 5 / august DELIVERY METHODS You are carrying all the information in the world around in your pockets you don t need to learn more, you need to be able to do more. Tech 2000 facilitates delivery methods based on experience: it s quantifiable, sharable, and trackable.

9 volume 5 / august Tech 2000 offers a wide variety of delivery options because learning is happening everywhere. People learn in many places, doing many things requiring the customization of delivery unmatched by any other training provider. We deliver our materials and instruction through our classrooms, at your company, virtually over the Internet, and on mobile devices, enabling you and your team to gain the skills you need where, when, and how you want them. Choose the tools and delivery method that matches your training goals, learning style, and budget, or talk to one of our training advisors about a tailored, blended learning solution. Classroom Tech 2000 s training and certification delivers a training curriculum that includes hand-on lab experiences, mentored learning, and lectures. Train in a comfortable, ready-tolearn environment Interact face-to-face with peers and expert instructors Use state-of-the-art equipment Get hands-on labs practice Virtual Classroom Times are changing and it s now a global economy. Your teams are scattered throughout the country, you have off-shore development teams in Asia, and employees are working remotely. It would be impossible to get all of these employees in one location for teambased training. Not anymore. Tech 2000 delivers it s highly-customized, instructor-led training virtually to teams all over the world. It s personalized, high-quality training delivered straight to your desk. Flexibility Live virtual classroom Live instructor Customization Budget friendly OnSite Training Onsite and virtual classes each have different advantages so it is important to align those advantages with your team s current projects and learning goals. The most effective and economical solution is to have an dedicated instructor led course delivered on-site at your organization or virtually. Tailor training to meet your objectives Enjoy scheduling and delivery flexibility Receive cost-effective private group training Accommodate a small group or a corporate-wide project Self-Paced Training Self-Paced Learning Prefer to train at your own pace? Get our superior content over the Internet or on your mobile device. Learn at your own pace Have convenient access to hands-on labs Enjoy flexibility and savings

10 volume 5 / august Benefits Train in a comfortable, ready-to-learn environment Interact face-to-face with peers and expert instructors Study topical, results-oriented course content Use state-of-the-art equipment Get hands-on labs practice VIRTUAL DELIVERY Virtual Classrooms delivers highly-customized, instructor-led training virtually to teams all over the world. It s personalized, high-quality training delivered straight to your desk. We offer hundreds of IT and business training courses with this flexible and cost-saving delivery method. Our content combines exceptional courseware taught by our subject matter expert instructors who bring their real-world and relevant experience to life in the classroom. CLASSROOM Our expert instructors, superior content, and relevant hands-on labs provide excellent face-to-face training that gets results. In our training centers, you ll find a comfortable, ready-to-learn atmosphere where you ll receive expert instruction, interact with your peers, and gain the real-world skills that matter. Our instructors are among the world s premier IT and management authorities, averaging more than 20 years of experience. Benefits Flexibility - As teams and organizations become more distributed and project schedules barely allow for that afternoon break, our virtual training provides the much needed flexibility that teams are looking for. Whether you have team members scattered throughout the United States or the world, we can bring them together for team based training in our live, virtual classroom. We can also work around your project schedules and deliver the training at a time that works for you since travel and logistics are not a concern. Live virtual classroom - While your team may be distributed, your training doesn t have to be. For each virtual class, the team comes together in one of our live, virtual classrooms, where they can interact with one another and learn together. Live instructor - Every training course we deliver is instructor-led because we know there is nothing that can replace an expert in their field dedicated to helping your team. Our virtual classes are all taught by a live instructor and you can easily communicate with them, see their screen, and ask questions in our live virtual classroom. Customization - A virtual training course dedicated to your team, highly-customized around their experience, current projects, and learning goals so that the training is highly relevant and effective. It doesn t get any better than that.

11 Budget friendly - Your team needs hands on training immediately, but the economy s sputtering and your budget is frozen. That s why our virtual training courses are the best value, delivering the same high-quality, customized training but without any travel or logistics costs. There are no plane tickets to buy or training rooms to be reserved. ON-SITE Save time and money by training a small or large group in a classroom or virtual classroom with our private On-Site delivery method. On-site and virtual classes each have different advantages so it is important to align those advantages with your team s current projects and learning goals. Receive expert instruction and tailored curriculum delivered to your facility, live over the Internet, or to the location of your choice. Our Solutions Specialists will work with you to pinpoint the training you need, as well as the training you don t, and quickly create a targeted, tailored solution that meets your budget, schedule, and training goals. Benefits Get everything you need, with many flexible options: Tailored curriculum - Books are a great resource, but nothing can replace having an expert in their field sit down with your team, learn more about their environment, and deliver a training course that is relevant to your team s experience, current projects, and future learning goals. Hands on Learning- All of our instructors are personable and friendly and they do not want to lecture your team for 8 hours a day. They want to sit down with your team, get their hands dirty, and help your team put their knowledge into action. Flexible scheduling and delivery methods - It s Tuesday afternoon, your team is at a training course half an hour away, and all the sudden, BAM. Your server goes down. Your business can t afford to wait for this problem to be addressed. By having a training course delivered on-site, your team is still in the office, and can still address critical questions and issues that arise every day. Economical: While your team would love to fly out to Colorado for a week full of learning and skiing, for most companies that s just not practical anymore. Budgets are shrinking and costs are rising. Onsite delivery minimizes travel and provides increased efficiency Consistent training for small or large groups, whether in one location or many- If you join a public class, there will be a large group of people with varied backgrounds, all asking different questions, and there just isn t enough time to address everyone s personal needs. That s why having an instructor come on-site volume 5 / august

12 volume 5 / august CISCO CERTIFICATION Tech 2000 participates in three main programs within the Cisco Learning Partner Program: Evolving for over 15 years, the Cisco Learning Partner Program is recognized as one of the most successful in the IT industry. The program has established an ecosystem of training entities which offer Cisco customers and partners top quality instruction in Cisco products, solutions and architectures that support Cisco global marketplace success. Data Center Specialized Cisco Advanced Education Services Business Learning Partner As a Cisco Learning Partner, Tech 2000 has the ability to offer the Cisco Authorized training curriculum, add value to offerings, enhance training business and opens doors to participation in many associated programs and Cisco ecosystem of partners and customers, which provide significant value for our customers. With today s broad spectrum of complex systems, solutions and technologies across a wide array of markets and customer sets, customers prefer to procure services with companies that share their specific focus and bench strength.

13 What is a Data Center Specialized Partner? The Cisco Specialized Learning Partner, or simply called Specialized, is the highest level that Cisco authorizes to offer Authorized Training Courses. The Cisco Learning Partner Specialized level, requiring more extensive capabilities, bench strength and investment, is for Learning Partners that align closely with Cisco, enabling Cisco customers and partners to successfully understand, design, implement, and support the high end solutions, technologies and architectures of Cisco. A Learning Partner is considered Specialized if they meet requirements for at least one Education Architecture Specialization. As a Cisco Learning Partner Specialized Partner we are able to: Redeem Cisco Learning Credits Access to Cisco intellectual property and are especially qualified to create, customize, and deliver market-leading Authorized Training Courses using CCSIs under the Derivative Works Program Cisco Data Center Education Architecture Specialization assesses the ability of a Learning Partner to deliver quality classes around selling, designing, installing, and supporting Cisco products, technologies and solutions that are under Cisco Data Center Architecture. The Data Center Education Architecture Specialization requires a total of five individual s roles, one Account Manager and four Specialized Instructors. What is a Cisco Business Learning Partner? Increasingly, IT organizations are being asked to explain in clear business terms how they contribute to the growth and profitability of the business. Benefits like cost savings and cost avoidance are only part of the answer. The reality is that few IT departments have the know-how to accurately measure and communicate the full business impact and ROI of what they do. That s where Tech 2000 and the Cisco Business Learning Partner (BLP) Program comes in. Tech 2000 is committed to helping you solve your customers most challenging business problems. With over 20 years of experience in business skills training and this combined with our excellence in technical training and mobile development uniquely positions us as a Cisco Business Learning Partner (BLP). Cisco Channel Partners have the opportunity to choose from a complete portfolio of courses that target not only the value propositions of Cisco products, solutions and architectures, but also the fundamental business skills required by organizations wanting to compete successfully in today s market specifically designed to build the business acumen of your sales and management teams. You ll get the skills and methods you need to break through sales barriers, take advantage of new opportunities, and clearly communicate a compelling Cisco value proposition The skills required will differ from business to business but Tech 2000 s unique approach to field sales training blending a mobile tool kit with traditional training enables us to provide Channel Partners with a blended solution that incorporates not only the standalone offerings in the Cisco EASE program but also training that is relevant to the specific needs of the Channel Partner s business. Each course is Cisco-approved and delivered by certified Business Authorized Instructors (BAIs) from Tech Tech 2000 is focused on providing Cisco Channel Partners with training that delivers real sales results, enabling your sales teams to identify key factors and close business faster and more effectively. Each course is Cisco-approved and delivered by certified Business Authorized Instructors (BAIs) from Tech volume 5 / august

14 Set a Path to Success in IT Netwo Cisco Certifications help you launch and advance your IT Networking c Choose a career path that meets your goals for professional and finan volume 5 / august Entry Associate Professional Expert Architect Network Engineer Storage Network Engineer Network Security Engineer Voice Network Engineer Wireless Netw CCIE Routing and Switching Required exams: CCIE R&S Written Exam and CCIE R&S Lab Exam Recommended preparation: Cisco 360 Learning Program for CCIE R&S Years of experience: Minimum 3-5 years of job experience Supplemental resources: Cisco Press CCNP CCENT CCIE SAN Required exams: (ICND1) Recommended training: Interconnecting Cisco Networking Devices Part 1 (ICND1) Prerequisite: None Required exams: CCIE Storage Networking Written Exam and CCIE Storage Networking Lab Exam Recommended preparation: Contact your local Cisco Authorized Learning Partner Years of experience: Minimum 3-5 years of job experience Supplemental resources: Cisco Press Required exams: (ROUTE), (SWITCH), and (TSHOOT) Recommended preparation: Implementing Cisco IP Routing (ROUTE), Implementing Cisco Switched Networks (SWITCH), and Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) Prerequisite: CCNA or any CCIE is required CCSP CCIE Security Required exams: CCIE Security Written Exam and CCIE Security Lab Exam Recommended preparation: Contact your local Cisco Authorized Learning Partner Years of experience: Minimum 3-5 years of job experience Supplemental resources: Cisco Press Required exams: (SNRS) or (SECURE), (SNAF) or (SNPA) or (SNPA) or (FIREWALL), (IPS) or (IPS) Elective exams: (CANAC) or (MARS) or (SNAA) or (VPN) Recommended training: Securing Networks with Cisco Routers and Switches (SNRS) or Secure v1.0 Securing Networks with Cisco Routers and Switches (SECURE), Securing Networks with ASA Foundation (SNAF) or Securing Networks with PIX and ASA, Deploying Cisco ASA Firewall Solutions (FIREWALL), Implementing Cisco Intrusion Prevention System v7.0 (IPS v7.0) Elective training: Implementing Cisco NAC Appliance (CANAC) or Implementing Cisco Security Monitoring, Analysis and Response System (MARS) or Securing Networks with ASA Advanced (SNAA) or Deploying Cisco ASA VPN Solutions (VPN) Prerequisite: Valid CCNA Security or valid CCSP or valid CCNA + SND CCNA Security Required exams: (IINS) Recommended training: Implementing Cisco IOS Network Security (IINS) Prerequisite: Valid CCNA or any CCIE certification can act as a prerequisite Required Step CCNP Security Required exams: (SECURE), (FIREWALL), (IPS), (VPN) Recommended training: Secure v1.0 Securing Networks with Cisco Routers and Switches (SECURE), Deploying Cisco ASA Firewall Solutions (FIREWALL), Implementing Cisco Intrusion Prevention System (IPS), Deploying Cisco ASA VPN Solutions (VPN) Prerequisite: Valid CCNA Security or valid CCSP or valid CCNA + SND or any CCIE is required CCNA Recommended Step CCIE Voice Required exams: CCIE Voice Written Exam and CCIE Voice Lab Exam Recommended preparation: Cisco 360 Learning Program for CCIE Voice Years of experience: Minimum 3-5 years of job experience Supplemental resources: Cisco Press CCNP Voice Required exams: (CVOICE), (CIPT1), (CIPT2), (CAPPS), (TVOICE) Recommended training: Implementing Cisco Voice Communications and QoS (CVOICE). Implementing Cisco Unified Communications Manager, Part 1 (CIPT1), Implementing Cisco Unified Communications Manager, Part 2 (CIPT2), Integrating Cisco Unified Communications Applications (CAPPS) Troubleshooting Cisco Unified Communications (TVOICE) Prerequisite: CCNA Voice or any CCIE is required CCNA Voice Required exams: (ICOMM) Recommended training: Introducing Cisco Voice and Unified Communications Administration (ICOMM) Prerequisite: Valid CCNA or any CCIE certification can act as a prerequisite CCIE Wireless Required exams: CCIE Wir 050 and CCIE Wireless La Recommended preparatio Cisco Authorized Learning Years of experience: Minim job experience Supplemental resources: Cisco Press CCNP Wireless Required exams: (IUWVN), (IUWM Recommended training: C Wireless Site Survey (CUW Cisco Unified Wireless Vo Implementing Cisco Unifie Services (IUWMS), and Im Cisco Unified Wireless Se Prerequisite: CCNA Wirele CCNA Wireless Required exams: Recommended training: Im Wireless Networking Esse Prerequisite: Valid CCNA o can act as a prerequisite Required exams: (CCNA), or (ICND1) and (ICND2). Recommended training: Interconnecting Cisco Networking Devices Part 1 (ICND1), and Interconnecting Cisco Networking Devices Par Prerequisite: CCENT is recommended Make the Next MoveMake the Next M 2011 Cisco and/or its affiliates. All rights reserved. Cisco, the Cisco logo, and Cisco Systems are registered trademarks or trademarks of Cisco and/or its affiliates in the United States and certain other countries. All other tr

15 rking areer. cial rewards. ork Engineer eless Written Exam 350- b Exam recommended n: Contact your local Partner um 3-5 years of Service Provider Network Engineer CCIE Service Provider Required exams: CCIE Service Provider Written Exam and CCIE Service Provider Lab Exam Recommended preparation: Contact your local Cisco Authorized Learning Partner Years of experience: Minimum 3-5 years of job experience Supplemental resources: Cisco Press Service Provider Operations Engineer CCIE Service Provider Operations Required exams: CCIE SP Operations Written Exam and CCIE SP Operations Lab Exam Recommended preparation: Contact your local Cisco Authorized Learning Partner Years of experience: Minimum 3-5 years of job experience Supplemental resources: Cisco Press Network Designer/Architect CCAr Recommended preparation: Refer to CCAr exam syllabus on the Cisco Learning Network Required exams: CCAr Board Exam Prerequisites: CCDE certification CCDE Required exams: CCDE Written Exam and CCDE Practical Exam Recommended preparation: Contact your local Cisco Authorized Learning Partner Years of experience: Minimum 7 years of job experience Supplemental resources: Cisco Press Enhance Your Core Knowledge with Specialist Certifications Advanced Routing and Switching Cisco Routing and Switching Field Specialist Cisco Routing and Switching Sales Specialist Cisco Routing and Switching Solutions Specialist Data Center Specialist Certifications Cisco Data Center Application Services Design Specialist Cisco Data Center Application Services Support Specialist Cisco Data Center Networking Infrastructure Design Specialist Cisco Data Center Networking Infrastructure Support Specialist Cisco Data Center Networking Sales Specialist Cisco Data Center Storage Networking Design Specialist volume 5 / august Cisco Data Center Storage Networking Support Specialist Cisco Data Center Storage Networking Sales Specialist (CUWSS), S), and (IAUWS) onducting Cisco Unified SS), Implementing ice Networks (IUWVN), d Wireless Mobility plementing Advanced curity (IAUWS) ss or any CCIE is required CCIP Required exams: (ROUTE), (QoS), (MPLS), (BGP), or (BGP+MPLS) Recommended training: Implementing Cisco IP Routing (ROUTE), Implementing Cisco Quality of Service (QoS), Implementing Cisco MPLS (MPLS), and Configuring BGP on Cisco Routers (BGP) Prerequisite: CCNA or any CCIE is required CCNP Service Provider Operations Required exams: (OFCN), (MSPRP), (MSPVM), (MSPQS) Recommended training: Operational Foundations for Cisco Service Provider Core Networks (OFCN), Maintaining Cisco Service Provider Routing Protocols (MSPRP), Maintaining Cisco Service Provider VPNs and MPLS Networks (MSPVM), Maintaining Cisco Service Provider Quality of Service (MSPQS) Prerequisites: CCNA SP Operations or any CCIE is required CCDP Required exams: (ROUTE), (SWITCH), (ARCH) Recommended training: Implementing Cisco IP Routing (ROUTE), Implementing Cisco IP Switched Networks (SWITCH), Designing Cisco Network Service Architectures (ARCHv2.1) Prerequisite: CCNA and CCDA, or CCDE Cisco Data Center Unified Computing Design Specialist Cisco Data Center Unified Computing Support Specialist Foundation for Channel Partners Cisco Express Foundation Design Specialist Cisco Express Foundation Field Specialist Cisco Express Foundation Sales Specialist Unified Communications and Video Certifications Cisco IP Communications Express Sales Specialist Cisco Advanced IP Communications Sales Specialist C i s c o I P C o m m u n i c a t i o n s E x p re ss S p e c i a l i s t Cisco IP Telephony Design Specialist Cisco Unity Design Specialist Cisco Unity Support Specialist Cisco Unified Presence Specialist Cisco IP Contact Center Express Specialist Cisco IP Contact Center Enterprise Specialist Cisco Rich Media Communications Specialist Cisco TelePresence Installations Specialist Cisco TelePresence Solutions Specialist MeetingPlace Certifications Cisco MeetingPlace Sales Specialist (IUWNE) plementing Cisco Unified ntials (IUWNE) r any CCIE certification CCNA Service Provider Operations Required exams: (ICND1) and (SSPO), or (SSPO) and any CCNA certification Recommended training: Interconnecting Cisco Networking Devices Part 1 (ICND1), Supporting Cisco Service Provider IP NGN Operations (SSPO) CCDA Required exams: (DESGN) Recommended training: Designing for Cisco Internetwork Solutions (DESGN v2.1) Prerequisite: CCNA-level and BCMSN/SWITCH knowledge is assumed Cisco MeetingPlace Design Specialist Cisco MeetingPlace Support Specialist VPN and Security Certifications Cisco ASA Specialist Cisco Firewall Security Specialist Cisco IOS Security Specialist Cisco IPS Specialist Cisco Network Admission Control Specialist Cisco Security Sales Specialist Cisco Security Solutions and Design Specialist t 2 (ICND2) Cisco VPN Security Specialist Wireless LAN Certifications Cisco Advanced Wireless LAN Design Specialist Cisco Advanced Wireless LAN Field Specialist Cisco Advanced Wireless LAN Sales Specialist Virtual Classroom Certifications Virtual Classroom Instruction Specialist ove To learn more about Cisco Certifications training and exam requirements, visit the Cisco Learning Network at ademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1001R) DDM10CS /11

16 volume 5 / august CISCO COURSE DETAIL ICND1- Interconnecting Cisco Network Devices Part 1 Cisco Certification(s): CCENT, CCNA R&S, CCNA Security, CCNA Voice, CCNA Wireless, CCDA, CCNA Sp Ops Recommended Prerequisite: Basic computer literacy, Basic PC operating system navigation skills, Basic Internet usage skills, and Basic IP address knowledge. This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network, including configuring a switch, a router, and connecting to a WAN and implementing network security. A Student should be able to complete configuration and implementation of a small branch office network under supervision. ICND2- Interconnecting Cisco Network Devices Part 2 Cisco Certification(s): CCNA Routing & Switching Recommended Prerequisite: ICND1 course This five-day course focuses on understanding redundant topologies, troubleshooting common network issues, configuring EIGRP and multi-area OSPF in both IPv4 and IPv6, understanding Wide Area Network technologies, and becoming familiar with device management and Cisco licensing. CCNAX- Interconnecting Cisco Network Devices: Accelerated (extended hours) Cisco Certification(s): CCNA Routing and Switching Recommended Prerequisite: Basic computer literacy, Basic PC operating system navigation skills, Basic Internet usage skills, and Basic IP address knowledge. This course teaches learners how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, identifying basic security threats, understanding redundant topologies, troubleshooting common network issues, connecting to a WAN, configuring EIGRP and OSPF in both IPv4 and IPv6, understanding wide-area network technologies, and getting familiar with device management and Cisco licensing. DESGN- Designing for Cisco Internetwork Solutions Cisco Certification(s): CCDA Recommended Prerequisite: ICND1 The Designing for Cisco Internetwork Solutions (DESGN) course promotes Cisco solutions in designing and implementing scalable internetworks. Among specific goals is the promotion of the new modular approach to network design that has been intuitively used for the last few years and that Cisco now wants to formalize. The early modular approaches to network design divided networks into access, distribution and core layers only, separately for the campus and the WAN part. The new Enterprise Composite Model facilitates designing, planning, implementing, operating and troubleshooting (PDIOT) networks by concentration on a certain module and on relations between the modules. Taking into account that most network solutions today are typically overlay solutions spanning several modules, the composite modular approach seems even more relevant and is the main focus of this course. IINS- Implementing Cisco IOS Network Security Cisco Certification(s): CCNA Security Recommended Prerequisite: ICND1 This five-day course focuses on the necessity of a comprehensive security policy and how it affects the posture of the network. Learners will be able to perform basic tasks to secure a small branch type office network using Cisco IOS security features available through web-based GUIs (Cisco Router and Security Device Manager [SDM]) and the command-line interface (CLI) on the Cisco routers and switches. ICOMM- Introducing Cisco Voice and Unified Communications Administration Cisco Certification(s): CCNA Voice Recommended Prerequisite: ICND1 Introducing Cisco Voice and Unified Communications Administration (ICOMM) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. IUWNE- Implementing Cisco Unified Wireless Networking Essentials Cisco Certification(s): CCNA Wireless Recommended Prerequisite: ICND1 Learn to design, install, configure, monitor, and perform basic troubleshooting of a Cisco WLAN in small and medium-sized business and enterprise installations. Reinforce what you learn with instructor-assisted, hands-on labs that include creating an ad-hoc connec-

17 tion and analyzing the communication, configuring a controller and access point (AP), converting an autonomous AP to controller-based mode, installing and configuring a mobility express wireless controller and AP, configuring EAP-FAST authentication with WPA, configuring the controller and the AP from the WCS interface, working with the map editor tool, and backing up the controller configuration and WCS database. You ll also address troubleshooting issues introduced by the instructor. SSPO- Supporting Cisco Service Provider IP NGN Operations Cisco Certification(s): CCNA Service Provider Operations Recommended Prerequisite: ICND1 The Supporting Cisco Service Provider IP NGN Operations (SSPO) course is designed to introduce entry-level personnel to the service provider network operations environment, processes orientation, and management tools and methods and enables students to practice the primary job roles and tasks. The course is also intended to help prepare students for the CCNA: SP Operations certification exam. Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure. ROUTE- Implementing Cisco IP Routing Cisco Certification(s): CCNP Recommended Prerequisite: ICND1, ICND2 The ROUTE course is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to plan, configure and verify the implementation of secure enterprise LAN and WAN routing solutions using a range of routing protocols. Course also covers configuration of solutions to support branch offices and mobile workers. SWITCH- Implementing Cisco IP Switched Networks Cisco Certification(s): CCNP Recommended Prerequisite: ICND1, ICND2 Implementing Cisco IP Switched Networks (SWITCH) is an instructor-led training course presented by Cisco training partners. This five-day course is designed to help students prepare for Cisco CCNP(R) certification. The SWITCH course is one of three components in the CCNP curriculum. SWITCH is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to plan, configure and verify the implementation of complex enterprise switching solutions using Cisco s Campus Enterprise Architecture. The course also covers secure integration of VLANs, WLANs, voice and video traffic into campus networks. TSHOOT-Troubleshooting and Maintaining Cisco IP Networks Cisco Certification(s): CCNP Recommended Prerequisite: ICND1, ICND2 The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations. FIREWALL- Deploying Cisco ASA Firewall Features Cisco Certification(s): CCNP Security Recommended Prerequisite: ICND1, ICND2, IINS This course aims at providing network security engineers with the knowledge and skills needed to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Successful graduates will be able to reduce risk to the IT infrastructure and applications using Cisco ASA adaptive security appliance features, and provide detailed operations support for the Cisco ASA adaptive security appliance. VPN- Deploying Cisco ASA VPN Solutions Cisco Certification(s): CCNP Security Recommended Prerequisite: ICND1, ICND2, IINS This course is aimed at providing network security engineers with the knowledge and skills that they need to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Successful graduates will be able to use Cisco ASA features to reduce the risk to the IT infrastructure and applications and to provide detailed operations support for the Cisco ASA security appliance. IPS- Implementing Cisco Intrusion Prevention System Cisco Certification(s): CCNP Security Recommended Prerequisite: ICND1, ICND2, IINS The Implementing Cisco Intrusion Prevention System (IPS) course is part of the curriculum path leading to the Cisco Certified Network Professional Security (CCNP Security) certification. It is a five-day instructor-led course aimed at providing network security engineers with the knowledge and skills needed to deploy Cisco IPSbased security solutions. Successful graduates will be able to reduce risk to the IT infrastructure and applications using Cisco IPS features, and provide detailed operations support for the Cisco IPS. volume 5 / august

18 CISCO COURSE DETAIL CONT D volume 5 / august SECURE- Securing Networks with Cisco Routers and Switches Cisco Certification(s): CCNP Security Recommended Prerequisite: ICND1, ICND2, IINS This course aims at providing network security engineers with the knowledge and skills needed to secure Cisco IOS Software routerand switch-based networks, and provide security services based on Cisco IOS Software. Successful graduates will be able to secure the network environment using existing Cisco IOS Software features, as well as install and configure components of the Cisco IOS Software, such as zone-based policy firewall, Cisco IOS Intrusion Prevention System (IPS), user-based firewall, secure tunnels using IP Security (IPsec) virtual private network (VPN) technology including public key infrastructure (PKI), virtual tunnel interface / dynamic virtual tunnel interface (VTI / DVTI), Group Encrypted Transport VPN (GET VPN), Dynamic Multipoint Virtual Private Network (DMVPN), Secure Sockets Layer (SSL) VPN, and advanced switch security features. The course focuses on the implementation and troubleshooting aspects of the lifecycle services approach, adding some elements of the design phase as well. ARCH- Designing Cisco Network Service Architectures Cisco Certification(s): CCDP Recommended Prerequisite: ICND1, ICND2, DESGN, ROUTE, SWITCH This course builds on the Designing for Cisco Internetwork Solutions (DESGN) v2.0 course, providing additional knowledge on the design of modular campus and edge networks carrying media-rich, integrated and embedded services. Topics include design considerations for high availability, security, quality of service (QoS), network management, data center, and IP multicast. Students will design strategic solutions for small, medium, and large enterprises, including virtual private networks, wireless access, and IP telephony. DCICN- Introducing Cisco Data Center Networking Duration: 4 Days Cisco Certification(s): CCNA Data Center Recommended Prerequisite: None Introduces the students to the three primary technologies that are used in the Cisco Data Center. The introductory level of knowledge that is taught in these courses is targeted for individuals that will perform only the more basic configuration tasks. The course labs will focus on viewing configurations, but not on making configuration changes or creating new topologies. DCICT- Introducing Cisco Data Center Networking Cisco Certification(s): CCNA Data Center Recommended Prerequisite: DCICN Introducing Cisco Data Center Technologies (DCICT) is a 5 day course that helps prepare the learner for a CCNA Data Center exam certification. It covers Data Center Cisco technologies, including Unified Computing, virtualization and Unified Fabric (Nexus product family and Storage Networking). Interworking with Catalyst 6500 and non-cisco products for the virtualization of the computing environment will also be covered. The course reflects the need to onboard a variety of learners who may be specialized in some of the Data Center technologies, but who need to be able to perform in a broader role. DCUCD- Cisco Data Center Unified Computing Design Cisco Certification(s): CCNP Data Center Recommended Prerequisite: DCICN, DCICT The goal of the curriculum is to enable students to build scalable, reliable, and intelligent Data Center Virtualization solutions based on Cisco Nexus family switches, Consolidated Network Adapter (CNA) cards, Virtual Blade Switching (VBS), UCS devices and software, MDS family SAN switches with NX-OS, Data Center Network Manager (DCNM) and MDS Fabric Manager configuration and management applications, VMware server virtualization products, and Linux and Microsoft Windows operating system. The course describes the Cisco Data Center virtualization solutions, explains how to evaluate existing Data Center infrastructure, determine the requirements and design the Cisco Data Center virtualization solution based on the Cisco products mentioned above. DCUCI- Cisco Data Center Unified Computing Implementation Cisco Certification(s): CCNA Data Center; CCNP Data Center Recommended Prerequisite: DCICN, DCICT The course focuses on Cisco Unified Computing System (UCS) deployment and operations. You will learn how to configure and manage Cisco UCS with consolidated I/O networking for LAN and SAN connectivity, and how to virtualize server properties to enable simple and rapid mobility of server OS images between physical servers. In the lab, you will practice implementing a multi-tenant management model, configuring fault tolerance, backing up and restoring system configurations, and using the built-in monitoring and troubleshooting tools. You will also install and configure the Cisco Nexus 1000V Virtual Switch on the Cisco UCS infrastructure. DCUFI- Implementing Cisco Data Center Unified Fabric Cisco Certification(s): CCNP Data Center Recommended Prerequisite: DCICN, DCICT The Implementing Cisco Data Center Unified Fabric (DCUFI) is a five-day instructor-led training course designed for Systems and Field Engineers, Consulting Systems Engineers, Technical Solutions Architects, and Cisco Integrators and Partners who install and implement the Cisco Nexus 7000 and 5000 Series switches and the Cisco Nexus 2000 Series Fabric Extenders. This course covers the key components and procedures

19 needed to install, configure, and manage the Cisco Nexus 7000, 5000, 2000, and MDS Series switches in the network and SAN environment. DCUFT- Troubleshooting Cisco Data Center Unified Fabric Cisco Certification(s): CCNP Data Center Recommended Prerequisite: DCICN, DCICT, DCUFI This course is designed for systems and field engineers, consulting systems engineers, and Cisco integrators and partners who install, implement, maintain, and troubleshoot the Cisco Nexus 7000 and 5000 Series Switches, the Cisco Nexus 2000 Series Fabric Extenders, and Cisco MDS Multilayer Fabric Switches. The course covers the key components and procedures that are needed to troubleshoot and resolve common issues with the Cisco Nexus 7000, 5000, and MDS switches and the Nexus 2000 Series Fabric Extenders in the network and SAN environments. volume 5 / august DCUCT- Troubleshooting Cisco Data Center Unified Computing Cisco Certification(s): CCNP Data Center Recommended Prerequisite: DCICN, DCICT, DCUCI The Troubleshooting Cisco Data Center Unified Computing (DCUCT) is a 3-day course designed to prepare system engineers and implementers with the knowledge and hands-on experience to troubleshoot Cisco UCS B-Series and C-Series servers operating in standalone and integrated modes. The course offers the student hands-on experience with configuration procedures and a familiarity with common troubleshooting scenarios and recommended solutions.

20 20 volume 5 / august 2015 APPLE CERTIFICATION Apple Training offers a comprehensive curriculum that addresses a broad range of technical proficiencies, whether you re an IT or creative professional, an educator or student, or a service technician. Designed by experts, these courses will deepen your knowledge and facilitate your implementation of Apple s Mac OS X operating system and professional digital applications. Together with Apple s professional service and support offerings, our certified training programs help you make the most of your Apple solution. Tech 2000 delivers a training curriculum that includes hands-on lab experiences, lectures, and web-based training. Developed along the same principles of quality, simplicity, and innovation and with a proven track record of successfully marketing customer training, Tech 2000 is dedicated to providing quality instructor-led training delivered exclusively by Apple Certified Trainers (ACTs) to technical and creative professionals of all abilities. Tech 2000 s certification offerings meet a wide variety of needs. Whether you re an employer who needs to make qualified personnel decisions, a business that wants a competitive differentiator, or an individual seeking tangible proof of technical expertise, you ll find that being Apple Certified makes a difference.

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