Making Mortgages a Relationship Product
|
|
- Augustine Dean
- 7 years ago
- Views:
Transcription
1 Making Mortgages a Relationship Product Prepared For: Presented By: Daryl Jones, Director djones@crnrstone.com May 4, 2016
2 Daryl Jones Director Daryl Jones puts his strong process improvement and project management background to work at Cornerstone, where he is responsible for overseeing a variety of lending related projects. Daryl has worked with a number of banks and credit unions ranging in focus from local community lending to large, high-volume nationwide lending efforts. He has led successful projects at Cornerstone focused on lending related assessments, system selections, benchmarking and process improvement projects for organizations across the country. Daryl also has a very active role in lending activities at Cornerstone as he oversees the Consumer and Mortgage Lending Communities, facilitates an annual Chief Loan Officer Roundtable as well as various webinars and activities related to GonzoLender, a lending focused knowledge sharing division of Cornerstone. Before joining Cornerstone, Daryl was a project manager for a large Midwestern bank, where he created and implemented a Continuous Process Improvement Unit. Prior to that, Daryl worked in a number of roles at various financial institutions ranging from Project Administrator to Branch Operations Officer overseeing 40 branches. Daryl is among the authors of The Cornerstone Report: Benchmarks and Best Practices and is a contributing author for GonzoBanker and BAI. He is an experienced professional speaker who speaks at various bank and credit union conferences. Daryl is a certified Project Management Professional (PMP) and holds Lean Six Sigma Green Belt and Yellow Belt Certification.
3 Cornerstone Advisors, Inc. National financial services management consulting firm founded in 2002 Specializing in mid-size credit unions and banks with $1- $40 billion in assets 7 key service offerings Strategic Solutions Performance Solutions Technology Solutions Contract and Vendor Management Solutions Payment Solutions Channel Solutions Research and Knowledge Sharing
4 Making Mortgage a Relationship Product
5 Stressed Out
6 CFPB requirements will continue to put pressure on mortgage technology providers delaying robust technological advances Banks need better technology faster than traditional vendors are delivering
7 "It may well be that all of the financial regulators, including the consumer bureau, need to devote greater attention to the unsatisfactory performance of these vendors and how they are affecting the financial marketplace. - CFPB Director, Richard Cordray October 21, 2015
8 Revised 1003 From this To this New 1003 should have the same look/feel as LE & CD. CFPB is using the same design firm as with TRID.
9 Regulatory Drag on Efficiency Mortgage Loans Closed per Total Origination FTE %Change % #Loans Closed / Originator / mos % #Loan Apps / Processor / mos % #Loans Closed / Closer / mos % #Applications / Underwriter / mos % #Closed / Secondary / mos % Source: Cornerstone Report 2012 & 2014
10 What s Fueling the Rocket? A $100M marketing campaign!
11 Responsive design for mobile/tablet Free, no-obligation application <10 minutes from start to Conditional Approval Graphical Product & Pricing Display Real-time rate quotes & rate lock Integration & Automation Tax records Employment verification Automated VOA (like Mint or Yodlee) Credit pull Approved within 30 seconds Closings in as early as 1 week Compliant in all 50 states
12 Alternative Lenders in 2005
13 Alternative Lenders in 2010
14
15 LendIt Conference LendIt is an annual conference for gathering the Digital Lending community. Membership is growing quickly, but still no representation from community banks & credit unions. Source: LendIt.com
16
17 Digital Lending Platform Market Share Real Estate Consumer $3.1T Small Business $0.3T $8.6T Source: Lend Academy Annual Volume: 2014: $8.2B 2015: $20.5B U.S. Market Share Annual Volume: 2014: $3.1B 2015: $7.3B Largest 5 Digital Lending Platforms Annual Volume: 2014: $143M 2015: $800M
18 Mortgage Lending Digital Disrupters Money360 Commercial Real Estate SoFi Student Loans, Personal & Residential Mortgage Loans Lending Home Residential Mortgage Loans, emphasis with investors LendZoan Residential Mortgage Loans ifunding Crowdfunded Real Estate
19 Banking Partnerships
20
21
22
23
24
25 What s Missing?...
26
27
28 Process & delivery constraints are affecting efficiency and Customer Experience
29 Realtors Top Complaints: Lack of frequent communication Last minute changes at the closing table Late closings Repeatedly asking for more information Unexpected interest rate changes Source: Doreen Aldana Mortgage Marketing Coach
30
31 Slow Turn-Times Insufficient Loan Status Poor Service Customer Pain Points Technology UI Duplicate Data Requests Too Much Info Needed
32 Turn-Around Time, in days (Min, Avg, Max) Purchase Refinance Source: 2014 Cornerstone Advisors Mortgage Lending Survey
33 What do Customers expect from a process? - Good Rates - Know me - Cross channel support - To be engaged - Ease of use - Good service - Consistency - Transparency - Rewards
34
35 Moments of Truth
36 Mortgage Experience Illustration Customer becomes aware of Mortgage need Hears about SampleBank from friend. Research SampleBank online (ZMOT) Facebook, Referral network, Google, YouTube, etc. Customer Applies for Loan (FMOT) Process Experience (SMOT & micro-moments ) Closing (SMOT) Servicing / Brand Reinforcement Review/Rate (UMOT) Cycle continues
37 But journeys are merely dreams without process owners and metrics Build a Mortgage Experience Map
38 80% of our revenue growth comes from selling more products to existing customers. Our goal: sell at least eight products to every customer. Dick Kovacevich, former Wells Fargo CEO
39 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand.
40 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content.
41 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration.
42 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked.
43 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked. Branch staff are provided incentives (greater than $100) for referrals that lead to a funded loan.
44 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked. Branch staff are provided incentives (greater than $100) for referrals that lead to a funded loan. Branch staff are adequately and frequently trained on the mortgage process.
45 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked. Branch staff are provided incentives (greater than $100) for referrals that lead to a funded loan. Branch staff are adequately and frequently trained on the mortgage process. Mortgage staff have retail cross-sell goals and incentives. How many Mortgage Loan Officers would pass a test on retail products at the bank?
46 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked. Branch staff are provided incentives (greater than $100) for referrals that lead to a funded loan. Branch staff are adequately and frequently trained on the mortgage process. Mortgage staff have retail cross-sell goals and incentives. How many Mortgage Loan Officers would pass a test on retail products at the bank? Formally track cross-sell production at your institution and identify best practices that work to your organization.
47 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked. Branch staff are provided incentives (greater than $100) for referrals that lead to a funded loan. Branch staff are adequately and frequently trained on the mortgage process. Mortgage staff have retail cross-sell goals and incentives. How many Mortgage Loan Officers would pass a test on retail products at the bank? Formally track cross-sell production at your institution and identify best practices that work to your organization. NPS scores should be systematically captured and encourage social media reviews to institutionalize content for the feedback loop.
48 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked. Branch staff are provided incentives (greater than $100) for referrals that lead to a funded loan. Branch staff are adequately and frequently trained on the mortgage process. Mortgage staff have retail cross-sell goals and incentives. How many Mortgage Loan Officers would pass a test on retail products at the bank? Formally track cross-sell production at your institution and identify best practices that work to your organization. NPS scores should be systematically captured and encourage social media reviews to institutionalize content for the feedback loop. Front products & services on your website with reviews & testimonials.
49 Mortgage Relationship Best Practices Mortgages should be strategically integrated into the Bank brand. Mortgage products are marketed along with all Retail products, including brochures, advertising & web content. Set a defined target on household penetration. Target-marketing campaigns pass high-quality leads to Loan Officers and results are formally tracked. Branch staff are provided incentives (greater than $100) for referrals that lead to a funded loan. Branch staff are adequately and frequently trained on the mortgage process. Mortgage staff have retail cross-sell goals and incentives. How many Mortgage Loan Officers would pass a test on retail products at the bank? Formally track cross-sell production at your institution and identify best practices that work to your organization. NPS scores should be systematically captured and encourage social media reviews to institutionalize content for the feedback loop. Front products & services on your website with reviews & testimonials. Build wow moments into the process to make your organization unique (i.e. videos, real-time text, process status, etc.)
50 In Closing Traditional vendors are being pressured by regulatory requirements. Disruptive Lenders are encroaching on Mortgage watch them closely! Ensure strong Borrower engagement & communication across all channels Craft well designed processes to support the Customer experience and internal staff. Measure the entire Lending Experience
51 A collection of observations, ruminations, predictions and random thoughts on financial services from the team at Cornerstone Advisors. American Banker calls GonzoBanker a hip and flip newsletter. Don t miss out sign up for your FREE subscription today at GonzoBanker is a publication of Cornerstone Advisors, a Scottsdale, Arizona-based consulting firm specializing in best practices strategy, technology and process improvement for banks and credit unions. Visit our Web site at
www.afrmortgage.com 1-800-316-9508
Intro To AFR www.afrmortgage.com Loan Status System Weekly Realtor Rates Custom Videos Realtor Resource Center www.afrmortgage.com 1-800-316-9508 American Financial Resources, Inc. has been in business
More informationRetail Banking. Jill Wyman & Jill Stanton. EVPs & Co-Chief Retail Banking Officers. Investor Day August 15, 2012
Retail Banking Jill Wyman & Jill Stanton EVPs & Co-Chief Retail Banking Officers Investor Day August 15, 2012 Retail Banking Retail Summary: 122 sales centers (1) 153 ATMs $3.6 billion in deposits $1.1
More informationBalancing Mortgage Risk/ Return
Balancing Mortgage Risk/ Return while Navigating Choppy Waters September 13, 2012 Sponsored by: Michigan Credit Union League & Executive Summit: Affiliates Kathy Carlson, President/ CEO, Member First Mortgage
More informationAIB BANK FINANCIAL MANAGEMENT DIPLOMA
AIB BANK FINANCIAL MANAGEMENT DIPLOMA This diploma is designed for individuals who are involved in the financial management of their bank, including junior officers up through CEOs, CFOs and other senior
More informationRe: Request for Information Regarding the Mortgage Loan Closing Process Docket No. CFPB 2013-0036
February 7, 2014 Monica Jackson Office of the Executive Secretary Consumer Financial Protection Bureau 1700 G Street, NW Washington, DC 20552 Re: Request for Information Regarding the Mortgage Loan Closing
More informationWells Fargo s perspective:
Third Quarter Update 2015 Wells Fargo s perspective: Topics in the news We want all our stakeholders customers, communities, investors, and our team members to have the facts on where Wells Fargo stands
More informationTRID QUICK REFERENCE GUIDE
TRID TRID QUICK REFERENCE GUIDE 10.3.2015 2015 CMG Financial, All Rights Reserved. CMG Financial is a registered trade name of CMG Mortgage, Inc., NMLS #1820 in most, but not all states. CMG Mortgage,
More informationLaserPro Powers America s Lenders
LaserPro Powers America s Lenders Compliant Loan Origination, Processing and Document Preparation Solution LaserPro Powers America s Lenders More than 3,200 lenders nationwide depend on LaserPro for compliant
More information2016 Ellie Mae. All rights reserved. Finding Competitive Advantage Through Smarter Business Intelligence and Benchmarking
Finding Competitive Advantage Through Smarter Business Intelligence and Benchmarking Session Presenters Parvesh Sahi, Vice President Business Development Ellie Mae Jordan Brown, CEO MarketWise Advisors
More informationA Credit Union s Guide To Increasing Purchase Mortgage Market Share Through Real Estate Services
A CU Realty Services White Paper 1658 Milwaukee Ave #100-6428 Chicago, IL 60647 800-203-9014 ext. 119 www.curealty.com A Credit Union s Guide To Increasing Purchase Mortgage Market Share Through Real Estate
More informationA Strategic Approach to Residential Mortgage Lending
A Strategic Approach to Residential Mortgage Lending Presented by Tracy Jean Ashfield Strategic Mortgage Solutions The Consulting and Training Division of Prime Alliance Solutions, Inc. October 19, 2009
More informationNEW MORTGAGE RULES DEMYSTIFIED: WHAT EVERY AGENT NEEDS TO KNOW BEFORE JANUARY
Real Estate Agent Webinar White Paper NEW MORTGAGE RULES DEMYSTIFIED: WHAT EVERY AGENT NEEDS TO KNOW BEFORE JANUARY On December 10, 2013 PNC Mortgage hosted an educational webinar for real estate agents
More informationCapital Markets Day Athens, 16 January 2006 ALPHA. Retail Banking. G. Aronis Senior Manager, Retail Banking
Capital Markets Day Athens, 16 January 2006 ALPHA BANΚ Retail Banking G. Aronis Senior Manager, Retail Banking Contents: page Retail Banking at a Glance 3 Strategic Emphasis on Retail Banking 4 Household
More informationCommunity bankers. regulatory environment. grow mortgage revenue. in today s ever-changing, helping community banks
Community bankers helping community banks grow mortgage revenue in today s ever-changing, regulatory environment. We re community bankers just like you. Triumph Mortgage partners with community banks of
More informationThe responses to this assessment will help you identify key opportunities to derive full value from the Net Promoter system process.
The purpose of this assessment is to understand the progress your company or organization is making against a full potential Net Promoter system implementation. The responses to this assessment will help
More informationWe have uncompromising integrity and strive to exceed expectations in all we do.
homebridge.com The HomeBridge Difference People, Knowledge, Experience Operating Principles Customer-Centric Orientation Our people are our best asset. They are well trained, knowledgeable and experienced
More informationTop 2010 Business Drivers in Mortgage Origination. Andy Turner, Division Product Manager, Lending Solutions
Top 2010 Business Drivers in Mortgage Origination Andy Turner, Division Product Manager, Lending Solutions Overview Current lending landscape 2010 mortgage origination business drivers Business Drivers
More informationThe CFPB is on the hunt. Are you in the crosshairs?
The CFPB is on the hunt. Are you in the crosshairs? Referrer be cautious. Asking for something in return can cost you. The Consumer Financial Protection Bureau (CFPB) is heavily enforcing actions against
More informationRE: Truth in Lending Act (Regulation Z) Loan Originator Compensation Docket # CFPB 2012-0037
October 16, 2012 Ms. Monica Jackson Office of the Executive Secretary Bureau of Consumer Financial Protection 1700 G Street NW Washington, D.C. 20552 RE: Truth in Lending Act (Regulation Z) Loan Originator
More informationFinancial Services Banking
Deloitte Digital Presentation Title 1 Financial Services Banking Industry Breakout Session Part 2 Deloitte & Salesforce.com Customer Experience conference Michael Parker @414Parker 17 June, 2014 Deloitte
More informationThe Westpac Group third quarter 2011 sound core earnings growth
Media Release 16 August 2011 The Westpac Group third quarter 2011 sound core earnings growth Third quarter 2011 highlights (compared to results for the average of 1Q and 2Q 2011) 1 Cash earnings of approximately
More informationstarting your website project
starting your website project Here are three comprehensive posts from our blog, refined and updated through feedback from our clients. Together, they cover the essentials of building a successful website.
More information2011 Best Practices Award. Sales & Service Management
2011 Best Practices Award ENTRY FOR Sales & Service Management Credit Union Background Travis Credit Union (TCU) was founded in 1951. Today, as one of the leading financial institutions in California,
More information2015 Northwest Financial Industry Salary Survey
JOBS SURVEYED... 1. Branch Banking 1.01a Teller - Entry 1.01b Teller - Intermediate 1.01c Teller - Senior 1.03b Universal Banker - Intermediate 1.03c Universal Banker - Senior 1.06 Customer Service Representative
More informationEquity Default Insurance
Equity Default Insurance Increase your loan volume while mitigating your risk Expand lending opportunities without the risk Eligible Loan Types Include: Closed-End Seconds Home Equity Lines of Equity Default
More informationSeptember 28, 2015. The Honorable Richard Cordray Director Consumer Financial Protection Bureau (CFPB) 1275 First Street, N.E. Washington, D.C.
September 28, 2015 The Honorable Richard Cordray Director Consumer Financial Protection Bureau (CFPB) 1275 First Street, N.E. Washington, D.C. 20002 Dear Director Cordray: As you know, the Mortgage Bankers
More informationAvature Campus & Events Management Solution
Avature Campus & Events Management Solution Get Engaged to Talent V9.1 Meet the next generation with the next generation s technology Avature Campus & Events Management is a fully bespoke solution for
More information10 Steps to a Successful Regulatory Compliance Program
10 Steps to a Successful Regulatory Compliance Program John Zasada Principal, Regulatory Compliance Services CliftonLarsonAllen LLP 218.790.1086 John.zasada@cliftonlarsonallen.com 1 1 Introducing John
More informationMORTGAGE LOAN ORIGINATION SOLUTIONS
MORTGAGE SOLUTIONS Technology, workflow and business strategies to impact your bottom line RUN YOUR BUSINESS AT A LOWER COST Your LOS shouldn t just originate, process and fund loans. It should be treated
More informationMarketing Services. Checking Account Acquisition Campaign
Advisors Plus Checking Acquisition Campaign Sends Pen Air s Membership and Account Growth Soaring Overview Client Profile Pen Air Federal Credit Union was chartered in 1936 to serve military and civil
More informationIRESS annual mortgage efficiency benchmark survey 2014
IRESS annual mortgage efficiency benchmark survey 2014 Contents Foreword 3 Executive summary 4 Buyer types and distribution 6 Sales channels 9 Originations - pipeline effectiveness 10 Post-MMR expectations
More informationHMDA DATA ON DEMAND FREQUENTLY ASKED QUESTIONS
HMDA DATA ON DEMAND FREQUENTLY ASKED QUESTIONS About the Home Mortgage Disclosure Act (HMDA) One of the most comprehensive sources of publically available application-level information on the single-family
More informationMARKETING KUNG FU: 25 Things. Every Marketing Department Needs. Use this checklist as a guide or as a starting point for your complete marketing plan.
MARKETING KUNG FU: 25 Things Every Marketing Department Needs Use this checklist as a guide or as a starting point for your complete marketing plan. 1 Your Business Plan How big is your market opportunity?
More informationFAQs about ALTA Best Practices for Real Estate Settlement Attorneys and Title Companies
Why do I need to have ALTA Best Practices policies and procedures in place and have a CPA give assurance on my compliance to mortgage lenders? In accordance with Consumer Financial Protection Bureau (CFPB)
More informationSales Lead Management
Sales Lead Management with Email Marketing Automation and Online Surveys www.leadpro247.com What is LeadPro? Affordable Sales Lead Management System Web based Lead Tracking Software Solution Integrated
More informationEnterprise-Wide Benefits of Automated Client Onboarding
Solution Summary Enterprise-Wide Benefits of Automated Client Onboarding Wealth management firms are facing increasing pressure to reduce costs and increase sales while improving customer service levels.
More informationAcquire with retention in mind.
White Paper A Driver of Long-Term Profitability for Personal Auto Carriers Acquire with retention in mind. Use data and analytics to help identify and attract prospects with the highest potential for long-term
More informationTRID Survival Guide: Consumer Edition
TRID Survival Guide: Consumer Edition What you need to know about the TILA-RESPA Integrated Closing Disclosures. NFM Lending NMLS # 2893 Toll-Free: 1-888-233-0092 www.nfmlending.com Introduction NFM Lending
More informationConsumer Lending: Loan-by-phone, Internet Lending, Indirect Underwriting
Consumer Lending: Loan-by-phone, Internet Lending, Indirect Underwriting LOAN-BY-PHONE Overview With growing competitiveness in the market, consumer demand for immediate, around-theclock financing and
More informationHome Mortgage Loan Tips: TILA-RESPA Integrated Disclosures
PLEASE STAND BY Your webinar is about to begin. pncmortgage.com/agentalliance 1 2015 Home Lending Changes New Mortgage Rules Demystified: TILA RESPA Integrated Disclosures (TRID) Welcome to the webinar!
More informationFIRST HERITAGE FOOTNOTES A QUARTERLY NEWSLETTER FOR OUR PARTNERS
FIRST HERITAGE FOOTNOTES A QUARTERLY NEWSLETTER FOR OUR PARTNERS VOLUME 1, ISSUE 1 MARCH 22, 2013 LETTER FROM THE CHAIRMAN The mortgage industry experienced a record year in 2012, and on behalf of the
More informationMaking Small Business Finance Profitable
Making Small Business Finance Profitable Key Lessons Learned about Applying New Technologies to SME Finance Peer Stein, Banking Advisory Group December 5, 2002 Shifting the Productivity Frontier Productivity
More informationLOAN OFFICER THE IFFG EXPERIENCE
LOAN OFFICER THE IFFG EXPERIENCE VALUE PROPOSITION A t Integrity First Financial Group we all rally around the guiding principal that as teammates we should give every client the best loan possible without
More informationBETTER RELATIONSHIP SELLING
BETTER RELATIONSHIP SELLING A Proven Formula For Acquiring and Developing Relationships with High Value Customers Three actions your company can take today to improve relationship selling performance and
More informationRetail Loan Processing. Loan Process. Retail Loan Processing Mortgage Framework
Retail Loan Processing Retail loan processing is the series of events that occur throughout the life cycle of events between a lender and a borrower. A borrower may acquire a loan for many reasons. For
More informationWells Fargo Settlement Agent Communications
Wells Fargo Settlement Agent Communications News for Wells Fargo Settlement Agents December 17, 2015 2015 has been quite a year! With the year coming to an end, we want to extend our sincere thanks to
More informationTips To Grow Your Small Business Loans and Deposits. J. Keith Caudell Director of Client Services Financial Marketing Solutions
Tips To Grow Your Small Business Loans and Deposits J. Keith Caudell Director of Client Services Financial Marketing Solutions Loan Growth Strategies SBA Lending Strategies 3/5 Year Balloon Mortgages Equipment
More information30 Ways To Do Real-Time Personalization
30 Ways To Do Real-Time Personalization 30 Ways To Do Real-Time Personalization Today s modern marketers must be empowered to act on data any kind of data, from any source to deliver relevant, individualized
More informationAchieving Cost Improvements and Bank Operational Efficiencies
Achieving Cost Improvements and Bank Operational Efficiencies May 12, 2015 Audit Tax Advisory Risk Performance 2015 Crowe Horwath LLP 1 Session Description With banks experiencing slow revenue growth,
More informationA little bit about me:
3/19/2015 BIG DATA, little data, Any Data A little bit about me: Jesse Boyer, CEO 20+ years of credit union experience 3 different credit unions 1st completely digital credit union 2 vendors/suppliers
More informationCapturing Business from Real Estate Agents and Consumer Marketing. Mark McElroy - President & CEO Pavaso, Inc.
Capturing Business from Real Estate Agents and Consumer Marketing Mark McElroy - President & CEO Pavaso, Inc. Overview The CFPB has made it about as clear as possibly can be made: Marketing Service Agreements
More informationTHE MARCUS & MILLICHAP ADVANTAGE
THE MARCUS & MILLICHAP ADVANTAGE EXPOSURE EXPERTISE RESULTS The Marcus & Millichap Advantage Since 1971, Marcus & Millichap Real Estate Investment Services has been the premier provider of investment real
More informationBeyond the Referral: The Growing Role of Customer Advocates in Technology Marketing
Beyond the Referral: The Growing Role of Customer Advocates in Technology Marketing Barb Pfeiffer Senior Consultant & Chief Channel Expert The Partner Marketing Group Beyond the Referral: The Growing Role
More informationBranch Partnership Benefits. 2010 Pinnacle Capital Mortgage Corporation NMLS 81395 WA-NMLS CL-81395 ID-MBL-6950 AZ-910890 UT-7033397-MLCO NM-03710
Branch Partnership Benefits Our Core Values Our company s success is fueled by these four core values. We hold these to the highest importance in everything we do. Teamwork We can always achieve more by
More informationStrategies and Tactics to Improve Deposit Growth
Strategies and Tactics to Improve Deposit Growth Margaret Kane President and CEO Kane Bank Services 488 Hopkins Road Sacramento, CA 95864 916-488-0660 www.kanebankservices.com mkane@kanebankservices.com
More informationImportance of the Consumer Financial Protection Bureau
Importance of the Consumer Financial Protection Bureau The aftermath of the financial crisis affected millions of Americans. The U.S. economy was devastated as companies crumbled, homeowners lost their
More informationFileNet and SharePoint Better Together. Tom Moen Channel Development Manager
FileNet and SharePoint Better Together Tom Moen Channel Development Manager Agenda Introductions Who is FileNet Why FileNet ECM Content Process Connectivity SharePoint Integration FileNet $500 million
More informationWho Are We? I Objectives I Rewarding Experiences I Strong Relationships I A Successful Company I Closing
As a Scotiabank Specialist you will be part of our National Mortgage Sales Team, Alternate Mortgage Delivery. This channel is a key component of Scotiabank's customer acquisition strategy. "As a channel,
More informationIncreasing Leads, Not Spend. A look at how we increased lead volume for a national mortgage lender.
CASE STUDY / FIRST OPTION MORTGAGE Increasing Leads, Not Spend A look at how we increased lead volume for a national mortgage lender. The Challenge National mortgage lender, First Option, had recently
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Position Title: Personal Banker Primary Work Site: Fergus Falls Sales Office Reports To: Market President FLSA Status: Hourly, Non-Exempt Standard Workweek: 40 hours per Week American
More informationThe CRM that Defines Innovation. Bill Armistead, Product Sales Specialist CONNECTIONS
The CRM that Defines Innovation Bill Armistead, Product Sales Specialist CONNECTIONS The CRM that Defines Innovation What is CONNECTIONS? CRM (Customer Relationship Management) Enterprise-wide, web-based,
More informationDigitization and Automation: The Foundation for Onboarding Success
Digitization and Automation: The Foundation for Onboarding Success A CEB Insight Brief Commissioned by Doxim Key Findings 1. Wealth firms lag behind the account opening standards set by other service providers,
More informationWINDERMERE TOOLS. The tools you need to grow your business and exceed your clients expectations. WINDERMERE TOOLS
Moxi Works productivity system Windermere agents can manage their business and daily tasks more efficiently with Moxi Works. Organized around the people in an agent's sphere, it helps agents increase their
More informationPinnacle Capital. mortgage corporation
Pinnacle Capital mortgage corporation Who We Are Our Core Values Today, mortgage companies are defined and evaluated by different criteria than in the past. Production numbers are still critical, but quality
More informationManaging TPPPs and TPSs in the Current Regulatory Environment
November 2015 Managing TPPPs and TPSs in the Current Regulatory Environment Prepared by: Jodie Ruby, Director Audience: This document is intended for managers, directors and executives who deal with business
More informationSearch Engines are #1 Way to be Found
Search Engines are #1 Way to be Found 85-90% Of on-line traffic begins at a search engine! 33% of Internet Users Believe Companies Found in Top Search Results Must Be a Major Brand -- Indicating That Top
More informationCustomer Engagement that Drives Sales
TRUEBRIDGE CONTENT MARKETING SYSTEM Customer Engagement that Drives Sales Multi-Channel Lead Generation The 3-Part Process that Drives Cross-Sell Revenue The Truebridge system combines educational content,
More informationOur clients are tapping social media to generate brand awareness and create emotional connections.
he power of social media and social technology is being felt throughout organizations today much in the way the internet influenced the way we did business in the early 1990s. In the beginning, expanding
More informationCROWDSOURCING: CONNECTING PEOPLE, COMMUNITIES AND CAPITAL
CROWDSOURCING: CONNECTING PEOPLE, COMMUNITIES AND CAPITAL TRACK 2 Job Creation Presented: Thursday, May 14, 2015, 10:00am-Noon 1 Welcome http://youtu.be/qkdjsglk-na 2 Presenters TRACK 2 Job Creation Max
More informationJ.P. Morgan FinTech and Specialty Finance Forum December 2015
J.P. Morgan FinTech and Specialty Finance Forum December 2015 Forward-Looking Statements This presentation contains forward-looking statements within the meaning of Section 21E of the Securities Exchange
More informationProvident Bank Mortgage Wholesale Operations FAQ s on TRID
Provident Bank Mortgage Wholesale Operations FAQ s on TRID General 1) Q: Can an email or other communication to the borrower provide a list of standard items that will be needed for the application (income/asset
More informationBusiness Intelligence. Technology Innovation and Business Solutions
Introductions Tyler Sherman :: CEO, Motivity Solutions» Defining» How business intelligence is being used by mortgage bankers today Jim Connell :: CIO, Sierra Pacific Mortgage» Defining your scorecard»
More informationHome HOW TO BUY A WITH A LOW DOWN PAYMENT 3 % A consumer s guide to owning a home with less than three percent down. or less
A consumer s guide to owning a home with less than three percent down. 3 % WITH A LOW DOWN PAYMENT or less HOW TO BUY A Home If you re dreaming of buying a home, congratulations. You re in good company!
More informationResidential Solar Guide:
Residential Solar Guide: Save 70% Off Total System Costs WIth Current Incentives and Available Credits! Contact American Solar Today! This resource guide highlights what homeowners need to know about solar
More informationTRID Compliance - Using the Old HUD Forms and New Closing Disclosure Forms Simultaneously
TRID Compliance - Using the Old HUD Forms and New Closing Disclosure Forms The new Consumer Finance Protection Bureau (CFPB) TILA-RESPA Integrated Disclosure (TRID) regulations have already caused frenzy
More informationAdvertise With BizPin 365
Advertise With BizPin 365 BizPin 365 provides a unique opportunity for national advertisers looking to connect with small businesses across South Africa and other parts of Africa. Our dedication to helping
More information2016 Community Bank Investor Conference
Richard P. Smith, President & CEO FIG Partners 2016 Community Bank Investor Conference February 3-4, 2016 SAFE HARBOR STATEMENT Certain comments included in this presentation may involve forwardlooking
More informationBank consultants Document imaging Document management Enterprise content management
Bank consultants Document imaging Document management Enterprise content management 1 2 Our purpose is to empower banks to achieve their goals. We ll help you achieve your goals, and we ll even guarantee
More informationAIM HIGHER. Achieve More.
AIM HIGHER. Achieve More. Built from a Different Point of View. Your point of view to be exact. As a direct lender designed and built from a Loan Officer s point of view, Summit Mortgage Corporation is
More informationLandings Credit Union
CUSTOMER SUCCESS Landings Credit Union A Human Connection Supports Customer Service and Membership Growth 2014 Company Profile With $135 million in assets, Landings Credit Union provides a wide range of
More informationCRM Customer Relationship Management
CRM Customer Relationship Management Powered by VITEK " What is a CRM? Marketing engine utilizing technology to automate interactions with your customers, clients and sales prospects, with the overall
More informationPlease feel free to reach out to us at the following to receive more information: Erin Ciaravino, eciaravino@westloan.com, 936.521.2911.
Erin Ciaravino CRM & Marketing Specialist Weststar Mortgage Corporation 32310 Tamina Road Magnolia, TX 77354 Phone 936.521.2911 Email eciaravino@westloan.com To whom it may concern; We are excited to announce
More informationDavid Moskowitz. General Counsel, Wells Fargo Home Mortgage. Wells Fargo & Co. Testimony. Before the
David Moskowitz General Counsel, Wells Fargo Home Mortgage Wells Fargo & Co Testimony Before the Subcommittee on Financial Institutions and Consumer Credit A hearing entitled The Role of FCRA in the Credit
More informationTurning Transactions into Customer Interactions
Turning Transactions into Customer Interactions Teller Solution. Customer Solution. It s a simple fact. EZTeller is a comprehensive, easy-to-use teller system that s hard at work for more than 500 institutions
More informationAssessing your email marketing maturity #emailmaturity
Assessing your email marketing maturity #emailmaturity PATRICK TRIPP Sr. Product Marketing Manager, ADOBE People are checking email around the clock 3.2h 6.3h 91% 87% 18% 3.1h 2 Source: Adobe Consumer
More informationExcellence in Lending Award Winners 2011
Excellence in Lending Award Winners 2011 2011 Consumer Lending Excellence Award - Assets under $250M Texell Credit Union ($145 million+ in assets; 26,000+ members) Grew lending nearly 27 percent in 2009
More informationOpening Statement by Director of Consumer Protection, Bernard Sheridan, to Joint Committee on Finance, Public Expenditure and Reform
Opening Statement by Director of Consumer Protection, Bernard Sheridan, to Joint Committee on Finance, Public Expenditure and Reform Chairman and Members of the Committee, I would like to thank you for
More informationTRID In the Weeds. Article by Alice Alvey January 2015
TRID In the Weeds Article by Alice Alvey January 2015 TRID BY ALICE ALVEY Alice Alvey It s not easy to see into the weeds of this regulation by attending a few webinars. It takes hundreds of man-hours
More informationPersonal and Commercial Client Group Canada
Management s Discussion and Analysis Personal and Commercial Client Group Canada Robert W. Pearce President and Chief Executive Officer, Personal and Commercial Client Group Canada Group Description Personal
More informationThe Dodd-Frank Impact on Your Business
Indiana Manufactured Housing Association Recreation Vehicle Indiana Council 3210 Rand Road, Indianapolis, IN 46241 The Dodd-Frank Impact on Your Business An IMHA-RVIC Report New rules that went into effect
More informationSHERRI MEADOWS 2016 VICE PRESIDENT NATIONAL ASSOCIATION OF REALTORS BEFORE THE VETERANS' AFFAIRS COMMITTEE SUBCOMMITTEE ON ECONOMIC OPPORTUNITY
Chris Polychron 2015 President Dale A. Stinton Chief Executive Officer 500 New Jersey Avenue, N.W. Washington, DC 20001-2020 GOVERNMENT AFFAIRS Jerry Giovaniello, Senior Vice President Gary Weaver, Vice
More informationCOMMUNICATION POLICY. Adopted by the Board of Directors on 6 March 2008 NORDIC INVESTMENT BANK
COMMUNICATION POLICY Adopted by the Board of Directors on 6 March 2008 NORDIC INVESTMENT BANK Communication policy 1. Purpose... 3 2. Goals... 3 3. Guiding principles... 3 4. Target groups... 4 5. Messages...
More informationTRUEBRIDGE CONTENT MARKETING SYSTEM Multi-Channel Lead Generation
TRUEBRIDGE CONTENT MARKETING SYSTEM Multi-Channel Lead Generation The 3-Part Process that Drives Cross-Sell Revenue The Truebridge system combines educational content, a customized delivery platform and
More informationRe: Response of the Consumer Bankers Association to the Request for Information Regarding Student Loan Servicing
Monica Jackson Office of the Executive Secretary Bureau of Consumer Financial Protection 1700 G Street, NW Washington, DC 20552 July 13, 2015 Re: Response of the Consumer Bankers Association to the Request
More informationAutomated Underwriting. Classroom Text
Automated Underwriting Classroom Text Chapter Four Page 1 Automated Underwriting The Reasoning Behind Automated Underwriting The mortgage industry is rapidly moving into the automated age. Lead-generation
More informationWhy Business Intelligence is Mission Critical for Winning Against Your Competition. By Stan Cowan Senior Solutions Marketing Manager
White Paper Business Intelligence Why Business Intelligence is Mission Critical for Winning Against Your Competition By Stan Cowan Senior Solutions Marketing Manager Why Business Intelligence is Mission
More informationFor your convenience, we can schedule an appointment at one of our offices or by telephone whichever is most convenient for YOU!
Dear Client, Thank you for allowing me to provide you with information regarding s mortgage lending programs and services. Please take your time and review the enclosed material. If you have any questions,
More informationCRM in the New World of Lending
crnrstone.com 480.423.2030 gonzobanker.com CRM in the New World of Lending PRESENTED TO: CUNA Lending Council PRESENTED BY: Terence Roche - Principal November 3, 2014 The Struggle For Organic Loan Growth
More informationWho s Your Vendor? Secondary Market Compliance and Title Agent Vendor Management
Who s Your Vendor? Secondary Market Compliance and Title Agent Vendor Management 2015 LBA Bank Counsel Conference Marx Sterbcow, Managing Attorney, Sterbcow Law Group The Bureau s Scrutiny of Vendor Management
More informationThe Impact of Dodd-Frank on the Manufactured Housing Industry
Distributed by the Connecticut Manufactured Housing Association as a supplement to the Winter 2014 CMHA Report newsletter The Impact of Dodd-Frank on the Manufactured Housing Industry February, 2014 Background
More information