Beneficiary Accountability
|
|
- Lester Skinner
- 7 years ago
- Views:
Transcription
1 Beneficiary Accountability Written by David Bainbridge, Eleanor Tuck and Kate Bowen using materials from HAP-I, and MANGO. Illustrations by Amy McDonald Second edition, February 2008 The DMT Good Practice Guidelines provide practical guidance on how to implement, what Tearfund Disaster Management Team consider to be, good practice on a range of cross cutting and sectoral topics. The guidelines are internally designed for Tearfund DMT field staff and will also be a useful reference for Tearfund partners. They do not give in-depth information on the issue, but are intended to be simple and user friendly guides that provide practical information for practitioners in the field. They are freely available for use or adaptation by Tearfund partners and other organisations committed to good practice in disaster management. For Tearfund staff this document can be found in: Briefing & Ref Docs\04 Good Practices (GP)\04.3 GP Cross Cutting Issues\ Beneficiary Accountability For external downloads go to: February
2 !"# $ What do HAP-I do? $ %&'!"# $ ( ) *+,!"# -.,, & &* -, - ***!* *!,, & & ( -, / * *) *+. 0 *'''1' %2 ( -, 3 %' ) * *&, '',&. 1' %2 -,( 4 '* *,, ' '',' 1' %2 -, 5*0,, **.,' 1' %(2 6 -, 5 &' *,*', 1' %2 $ -,7 & * &',.1' %2! ( 8 7 ( *&9'' ( *&9- ' -,* %0 + 6 (( *&9 & & % :88 *+ ( -*&(93* + & & ''0"* 1 * ; %*,''3* 2 ( -*&9 ; * * '!8 ' <& 1,* ; 2 (7 -*&9 & &..*=' ; + 6 " #! > "',?* %')5 -&@, ( > 5> ',3'/ * *13/ 2; ''& ( > /, *,, * (( February
3 && *, &, ; & A *+.&# & && # & &,, ; & &,# & ; ; &; % '# );. # ; & &', *'.* ',&', # "' *0 &. &* A 4 9,; *& +*"; *; 0. *,' **: *&, ;. & &*; 9,&; A 4 ' &..** +),, ** &,, %&'*, ' ; %& 0&,., *, &..'0, &** '). * & *&. February
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ritish NGOS Overseas for Development) held a consultation through an online survey with 69 Bond members A BOND approach to quality in non governmental organisations: putting beneficiaries first. Aug February
5 - ) ' &,1 2* & ; B ' &;,;*,& )* &&* >.,,,!!* * &.. % *00, **, *, 0 *>, ' *', 0 * 0 * * "' > & ' & './ 0 )',; A 4, *>, & ;,; * >*,& &.4 5@ % 2 This definition of accountability comes from the Humanitarian Accountability Partnership February
6 - 1 ) &*;,,B 4 &A *. A * *' F; ' %*; ; ' %*.,&; *... ; ; *A * * ; &;..* A *C &,,. ''' '&. *' A * '* '.,, C ** *; *&0 & *,; * 8.& & ", A *- ' ;. ; ' ; ', &*0 * &0 0*0, D8.&E %; /. 0 0,,.* *,,0, *,' *' ">'&,.& &; *.& ' %&B ' )' ' (2 February
7 D"";,,0; ; *"% *#E ) *; '*& *, ",, * 0G>, ; ; * 1&0&0%0*0,0 2C. ; ; 'B D! "#$%&#$! #''' '$#'( )* ),,,. C* * ** * ; & ;,,, & * *.*. & ; *+',& ; ; ; *% *; ; &&* *; &; *?'&',; ; ; %,,C & &' '; ;,, February
8 - ) %&*.,',, * -,D+,"""'-'' '!' $ "'"! '#""'" E1@72 ),, ; &. ' & ;.0 ' &,., *,, 0*.,, " **0,.0% & ; A 4 * 33 *' % * ',' 0 %; * ; ' &' " * *- * * ; CB!D %; * * ' &'; % E: -,'!D)*! *,,.&,, '0*0 ',' 0' *., ''E:-,'' - * *!D & *.., '' ' ' *H *. ; % *'; ';,E:@ ***,6!D@C',' 0,>0 *C..' *0',' 0'I. ',E!A * ',,7! ' &,". "* '&;,,0*. * *D..E0 *; *, &'' *&*,*; - ; '& ;, **%&*, J "'&,,; ' ;;% *.,; ;. A 4 *. & &*0,,; '&.! " *.; *,., 0,,;0,,;& &.".., ',., '',0.. February
9 3! B ',,, *..,.** 'C *,; * * " *'. :, &;,.* %.* *, *&) * 3!3! B *.,&**, ; *& ;,, &''&; *) *,&,&.' $%! (' ' '!4'! -$56!47 #. # 8/ 6!- 3 3* + *&1(0 *&(2*' &; &%* 3* +''' & February
10 9: -; 2 ) ' K! &*&"; % ** )0! &. *$$ ;.0, %0G5. * ) ' &,' & '> ' $$The vision of HAP International is of a humanitarian system championing the rights and the dignity of disaster survivors. --; 2 The mission of HAP is to make humanitarian action accountable to its intended beneficiaries through self-regulation, compliance verification and quality assurance certification. The objectives of HAP are: 1. To develop and maintain principles of accountability to beneficiaries through research, consultation, and collaboration; 2. To support members and potential members of HAP International in adhering to the principles of accountability to beneficiaries by providing training and advice; 3. To communicate, advocate, promote, and report on principles of accountability; 4. To monitor and report on implementation of HAP International's principles of accountability to beneficiaries and to accredit its members accordingly; 5. To assist members in finding solutions where concerns or complaints are raised about them. -; ( 2 )%&' ) : 3 *1 (B 3 '. ;!* ; * ). * ** *- 5@ 5 ),. B <,*,. *. <,.*',,* *;, &0; *' *,*0 0 0', '0& * &&, 00 February
11 < ** 0,.0 * * * ;,,*' *', < ' '>**''' * *, ; ** ; <,,, ; *.. % % <. ' '' ***,.0 *,*, < * &.*& & *, &+' *. < '.',,,, '* <,,''' ''& Each principle is categorized by its relative importance, beginning with the primary principles, followed by the secondary principles and concluding with the tertiary principles. In certain circumstances, an agency may find that the immediate consequence of complying with one principle may render it incapable of fulfilling another. For example, the publication of a relief distribution plan (transparency) may place intended beneficiaries and staff in great danger, justifying in that particular case the application of a non-disclosure policy (putting the principle of humanity first). The agency must be able to explain why it chose to operate in breach of one or more of the principles as an unavoidable condition for being able to comply with a higher-level principle in those particular circumstances. 1 ( ', ;. * ' % *) ' % * ' % '* C' *'. Benchmark 1 is related to Humanitarian Quality Management: The agency shall establish a humanitarian quality management system Benchmark 2 is related to Transparency: The agency shall make the following information publicly available to intended beneficiaries, disaster-affected communities, agency staff and other specified groups: (a) organisational background; (b) humanitarian accountability framework; (c) humanitarian plan and financial summary; (d) progress reports; and (e) complaints handling procedures Benchmark 3 is related to Beneficiary Participation: The agency shall enable beneficiaries and their representatives to participate in programme decisions and seek their informed consent Benchmark 4 is related to Staff Competencies: The agency shall determine the competences, attitudes and development required for staff to implement its humanitarian quality management system Benchmark 5 is related to Complaints Handling: The agency shall establish and implement complaints-handling procedures that are effective, accessible and safe for intended beneficiaries, disaster-affected communities, agency staff, humanitarian partners and other specified bodies Benchmark 6 is related to Continual Improvement: The agency shall establish a process of continual improvement for its humanitarian February
12 accountability framework and humanitarian quality management system. -; % = 2 Tearfund is a founder member of HAP. At the time of writing there are 17 agencies who have signed up to be full members of HAP. To be a full member of HAP requires an organisational commitment to uphold the Principles of Accountability, commit resources to achieve more accountability, be transparent and open to independent monitoring and finally, support a system of voluntary but robust self-regulation. Unlike other standards that Tearfund signs up to, such as Red Cross Code of Conduct and Sphere which are based on voluntary compliance, HAP will certify agencies who voluntarily asked to be assessed. They will only be certified if they are found to be in compliance to accountability principles. Since 2005, Tearfund DMT has sought to outwork beneficiary accountability principles in most programmes including recruiting staff dedicated to this activity. Tearfund partner, ZOE, in Zimbabwe is currently piloting beneficiary accountability principles and partners in the Tsunami response are also developing accountability procedures. "*&; *) *+7, &:,&; ' % - * * * *' February
13 -3, Continually reflect on our learning in order to continually improve (Benchmark 6 Continual Improvement) > Establish a system to hear and respond to complaints (Benchmark 5 Complaints Handling) " Ensure thorough induction, appraisal and development of staff (Benchmark 4 Staff Competencies) Obtain the informed consent of beneficiaries and ensure their ongoing participation from assessment through project implementation (Benchmark 3 Beneficiary Participation) Make information on Tearfund and your programme publicly available (Benchmark 2 Transparency) Understand Tearfund s values and standards or that of your own organisation (Benchmark 1 Humanitarian Quality Management System) Set aside the resources needed funds and staff to support beneficiary accountability February
14 3 1 -, 8? &, *, '' *& * * *,** * &B,, ** D & *L &E *1). &- * *M!N,*2 5,, ; &&'; * * &) *+ >,* ; '. ' * *,' & &;, ** *, '@ 3) ; ; * &4 ; * ' -,# % =3 '! 91 ( ' L &3 ' -&'2 ' % ' L &3 '-&'), ',.' &+,' ' * *,*&*.. 3),** * * *''' ; ;.''*'&, '' *,* *,* & * **, '' ' & ** ;,; * * *''' &; %) * ) *, 0& ** *. * * *& *'' * * ' &; % ' ) *, ' ',.0*& *, ; ; 4 * *, ''' & &". 9 *%; *+ * * *''':*'' * *.&*; *, *.0 *& *, February
15 -,? ( %! 3 91 ( ), &: ' %, &), &0., ' 0 ; &,.0 ''. ' %>, ; ' *,&. ** 0* *''0 & *,* %*B 24 %*M 2' & ';%M 2' *2 &- 2, 2', *,* February
16 % = 3 %!! -% '!3!' - ).* * '' & ;. &* ',,' %',&. B )' *. * )' * *' ',,, * )' * *,* * & 3 ' ' &'0' *0 0 * &',,, ''&"*, & **., "*' % & ' * *,&. "**,,, *,.*)?0* *, O*% ; ' & &; *' 1, &,,,$2*'''' & *& -&' &' %,,, & ' :% & & &; &&. *' 1; >, & &',' ) &,; ' &,2 *. *'* ; &?'>,* 0'',,, &,.* ' & )*' %. & '' 0 ',,*,,, ''&,.,-<& *& February
17 6 < '!./' + '" 0 '#" 1#''"2 ( "'!! " '.' '!" O** ; 5',; C; *.,' &* * *-, 6 *&; *;.*.?,',.*' B1 2 *12 & & * *?,*,.** *&)&* * *,.",, '**.* *,,, -',,; ; >,*', ** ; %; 5>,* '' *&.&0&, 0&* :&'' '0,*. ' ;, *,,,, ' *&. February
18 ) -,(0!!! 91 ( &, : ' %>, ', &,, O*B 4 '*' *''& &&,", ;.''',& '* ''&,,&;,,*, *; *+ &%,'''&: *,; &,,,0& ; * *, * & >,* ' %)'* )' &. ' & *'* 3' *' / * *1- > > ',- * *4,,* ''&2 February
19 O *.,, ; * ' * ; ; &. ) 4)-* * >, ;, ' ''&,, B.,, ; &,. 5>, ) *+' * *. ; & %&. &C &:* ; & ;!; &. 3 >, & & ; &, ':,* ; ''',*0 *,; * %,). ;. &*,*' *> '!> ',B "''* &; * ' &,,, &*,,, & '; ''; &.*,& ',& '* &**; % ''&,, & "*&,,,,. &''&* B 5' *; ' *>.&',, *' '* 5 &,. *.* * &; *''& &,',,, 5, &** *>, *0 * &,. '' ; ; * &, 5 &..**,&: '0,*0',' *' *. * % * *,, * %.* 5 *'; &,. %," ', * * ** * ; ;.' *, &* %?> ',) *+ <&, ''0 &,0 ',*''&''0 *&, ''0;,, ''& & ' *1 -*&B ; * * '2 February
20 -,6! (- ',: ' %(.', * * +' * *. *> * ; - ',.**; * *'*.,* &.', * *C* 5 * ',. *>, ) *+. * ''' &0 **.* +,*. * * * *1, ( */?! / 6 *(: * ' *$1!A &',2 5&* *,& >,. * * &; *'': &,, *. '; &, ' -, *' %&* *) *+. *''':>, &,' ' ' *,, ;.;,' ', *,'; % * *; ; *@,.&',,,,,.; **.,' *5 ''*., *.,', February
21 -,6 91 ("', *: ' % ', * D-" "''$'' '$''$ #''$" "'E ),,&,.** % *',,.** ',, A 4, '', &.', *,.* * %' &0 ', ' ' ' *&'.&;, ; '. ',,* *' '. '.',. ; ) *+, + ); **,* *'''C' ', ' ' ), & *., '' * >; *'&, ',,*, '' ',';!' ' - '!3! 1> ',0', ', >.** ; '*& ' ',, ', ' '0 ' ''&**+ &; ', 2) ' &; &; '', : &'*,>0 &', ''0*& & &0&,' ); ' &' &%'& February
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ebruary
23 ', ' ',)', ;.* ; ' ', ; &* ) *+,& * )', *., ', ; *>, 0 ; * ', *,@,*. )', * %; * &.** ; ', ** &? %,* F ' ', * *.* ', A A A A 4 ** ** ; ', ', *,&', ''" ', *'. ' *,, '' '.*. ', " ',.* &. * ''."', ' *.* */ < *4. *.*', * A. +.', ''.* &) ; *> ', ', ) *+; &' & '' 6 B %,*&', B C & *C &' &..*,,, ' ' %,*&', B A4;% A.' ', * ** & 4 ** * *,, '' " ',.* &. * ''. February
24 % ' < &', 0*& ' * **&; *%* %0 *, > * P0O *=0 ' * %, % &4 03G0 3G(7 ) * '.&* %&', ; $* & ); 9,,+; ''- ; &1'!* % 2B %!?! & *', * ; ; * ' ''&*'* &!5&. * ', ' ' >!,,' &; ' &'!A.', * &,.&,'; &''& %!!,,; %; * :**;,,'. &; % ' & * & * * '!"', **; &"& '' ; &. ' *.. #!" % 3)* &4 *' *' & )' &'% ' ;., '';.& *; **5, ''> ******.* & February
25 -,7! 391 (> "',.': ' % ''' &',.C &; %.) *;,* *',.*' *,, * * *'''0 &',.* *,* * * >, * *),,, & B, * *' **. C & ; % * & ',. 8 ;, ''B &+*,*,, * %&, ;.,, & ; %0', &.; ; * 0 * * %>,. ;.*,' ' B '', *. *,+>,%; % * * *'''0 *,.** %)** **;,, *>,"' % ' *; * '' * >,; ; * 0* ' ' %&.** )*, *B3 & ** ; % & &,** *.; ; * ; & *' *; *&, '' February
26 ( 7.& * * &0. & * * # &,,. ; &&'; ; % *; ; #,' &# #!% 3.&'' *) *. * * * # & ; %,. * * *#? (! %! 3 "&, ''.& *.' * %*0L &- * *0,, 0,, *',,* ' *%;,#.& *; ; &' %'. 1' *0 0,'2 0!!!!.& *''& &,#.&* ;,3' *'+/ * *; & *'';,,, #1 > > ',2 &.,, ''' & ''0,'0 %*.; 0,# " 4 3.&** &; ; ) *. *''' &# * *,*,# & &,'.; *,, ; # ''..,' # >!.& *,,, ', ' '; *; # ; *; # ''&,..* **', *.*,# &%, *',.*0,. *,* ' *#, 3 &.&', ', ''# & ; '# &* *, >,. # &* %&. L &- * *) *# February
27 . '! );,>'; & A 4 * & &.6; A60A%.6B 6A%7A0?A6 >.&,'8 *;,. 3), '' Q" 063 &$$1"@" 2!).'8 */, %,' )* &,'**.,&! * &-.*.'; %0, %, * *; %.8 '&0* *.>", *; %0-.* * ', *, *8 0, %,0.'',& * ; ', &.>; & ),0R?' ',''&B8 -*&5>, *R0 ** * >. & &,, * '' *' ',*, *,,-'$$,,;.; * R '' * ', **; *, *,' * ' * ** >> *0. * '.. ; ' ''',*,,'. * '0R-.* * 5> ',B,'& * &; *,,,0** & ; *.&, * >"' ',0,,* ;, > >, *B )&; *%; ;, ',3 ''' *% *; '...* )&; *;, A 4 0 &; *,.**& A 4 '; * ; &**?',+*0 > >, * * *C &. *&,' 0 %; %.,,.*0,&!' *&'* *' ',, *%'& **; 0 &>,'> >,,"Q * "- ;! ; %,. %,.& ',0, & '*0; ; *&' *; ' ' * ;..*> * D A 4 0& & ; > >, 0"Q * "- *-)"0 *& ',, & E,,*,* A 4,.* % 0"Q * "- ;! 0 *+0.& *, A 4 ',>,'> >, & February
28 D. A 4 * *S> >, T ; A 4, * ; %; &.3 A 4 ; %*.; M&; % *& ; * UUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU ) *&.. ) * 3) ', & * **, *) *B!,; ' *!',. *C.,.*. &!', &,, **,.';,,..0!', *) *. *,!',. >,. *,!* 0', * ', ' '!** & &', ' ' February
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ebruary
30 *' 0''&; * * A 4 '., >,0; ) *;, * ; ' &''& *.,)&' &**, ' *; *..' * ; ',.& *,, ; %*;.'0) * *.* ; *..* *,',) '; ' ;, &%; &,,; *' ' ; * ; &%*,,, ', * ' February
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ebruary
32 1 (8? (! 3 "' ; ' *,&. '' B *0,0?3 *0. '' '''& * *. '' & * *, '1''',2 "' ;. ) * 0 ; *, & 0 &'1 *, %0 %020;,; *','*0.* '' ; &' ; *)'';.' ', '')''; ' * ; ** ; *, &','.0 ; ; * %' ' *', ; *; % ' ;. ;,,, ) &4 0; ; ',&*, &; % & & *.0;, * ; &' %.* 5* *; ''0 ; * ' ' %* %' '''&'';,.**;., ' ) * *&;,* * & C* 8 ' ) *+. 0%* 1%; *'*%2 *' ; ' * ; ' *. / * ) *.* % *, 1* 2', ;,,0.&%*. )'%** ** ' ; ; ;, *' *. ''& 1 (1 (! )''&; *.&,,,&..'; B <''&''; *. &* 0'* ***0,,. *? > ', * %** '' * *** '')&;..**!' % *, *, *'**0 ; *&''&*0 ' V % ''0 0* * * 1 <)''&'* &''; ;.,&', *,) *. )&; * * ; ;,&,* *0 ;, *;,'''' * ', 0, 0 ; * ) *, '. )&; %*' *,; *; )* % ; *',.,. C 33 F <''&''; *,,. & 0 * **%' )&; %,'*'%. 0 *; *; :;. :,*', & 1 ( ) & ; * **,; ; * *, & ;,)&; * & &; & * February
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ebruary
34 3! ) &..''& ;, ) * * *', 0&,;. * *,* ;.' *&)* %; C&* *' & )!' % 3* ''& ),; ''& *) *; * ; ')',.*) *,?' '.,,** &&''& ; ; ''& *) *0 3 3)!; ',*&''&0.; ',,'''* &.0 *,, *, ''; '*,* &0&; ' *& *..'. B; *; 0, ** 1 &*''+; ; * '., '*'*. '!. ** &&'0 &,*,' ***& * * ', *,*' ' ( 0& ; *&, &.3 %, *,* *&''& %'0& *C, )*!,*&' *&?> ',; '. &, 0*>.?' **> ',* *%.&0; >&*'*.* ' " * 3! ''&" 0 ; ';,'*, &'' * ** *? ; ',* '! &''*.&, '',)0 ; ' *, ', 0' '; %; * ',' & &0 *'. & &&' ; * >,*) ; %&''* * ; ' &; %< 'B ''* * & *',' * *0&&* *> *,&'", &', &,.&*&+ February
35 &.***,,, ** *', &) *); *, &; *. * *C' &, * ; '.,&.** * &, **,.*. *,.**, &***.) *+ &''')&;, * *..&,*'), ',* ; &, *,* * *,**, & **, ' ( &,*.> % ** ''&*"', & ',. ;,; %)',&*, ''; '< ' ', ; ) *,; ','* February
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ebruary
37 W"',.*&3* ' W), &!&' *,,C,, '' ; *; %* A 4 +; &'. * ; %3* ''' & & W " * '. :, & ;,. * %.* ; ;,;,, ',0; ',';.*0;,.** ' - ' 7 4.>';, *&';, " * * >, * **.,, '' ; ; &B W)' & %; *, ' W),', *,! * W),* * 0;;., ' * * * W)* ' &; ',.* WA* %'* ; ; ','!-, ) & &&'; %.& ; 3* +, '' '.&" *&,.* %&' *,; ''& *, %,; ? ++, 1 %' ;?$$72 February
38 -> " < '!. G 9 ' :- February
39 -, >1 33! H ' =45 ) *, =' ; ;,, *, *; ; * &,;*, ''); ;%;'*., '*& & =' ; >, ' *, *.,. & ) ' %*;.0* *"Q,. ' $$70=' ; ',,, ; * *>, &(; ' * 7') '*! ***;..&'* '.. )* 0 * && **,.'0. > * & ; *0, * * 0 *&,?* * &,*.& =4 5; %; ' *,,, *. */ ;% $$ &,.*,,>' & 70$$$,. * ;,,.*,,.0,=4 5 * %; =4 5 *.4. & 0=45,.*** * '; '. *,.** ; *. * % &. * * ' *) **,,.*'! * *,,* * ' ) ),,; *=4 5+*, ''; '', -,' $$7 ) ; *B 0,! * ) ; *. ; ; &&;?> ',0 * '* *& ),, ; *., ' ' ; =' ;.' ;* & & *; **, / ) *+* & &3I 5. 13I 52 =45;*,B'; *0* *. * * * ', M *.,, ', 1*2M'; *, *,M,, * *M * * % > ', * *+,,, M,.* * %! % ' &! ' - ; ** '.*. ' ;.&0 * ; ' *.* ;' *, ''" **0, ; &,=4 5+'. *%&; *",3I 5.** ' ; C *>,,,, ; & *&, ; 9 ',*+* )&; %*,& '.! H0 6( 33 February
40 - =4 5+'',;, :&* ',''. "' 0. ; =45,.* &. "',' & C*..' =4 5 *,.*,,, & ''.* *,.*' ' * %"* & & * * 0'' *''; *''&!! ' & - ); ',, ** & ) ** * & >%=' ; / &0, ',&, ;, ''.. '' ''& ; %; * * ).,' * ', 33! ' - " =' ; 0* &*C *).,*&0&;.&,& ;,) **,* )'*.,'; *; ''* % *,'>1 &0 =' ; C & 2 ) * &'& * ;* *,, 6!( ' - ",. &0 **&,, ;, '..=' ; ).,', 3I 5'. &'& ''* &.* ' )' ;, ; %*'.**+,*3I 5; *, *& '; '.*' ; '*& '&**";*, ' 09&'! ""' 3 =45+3I5 *. ;, &,&'=45.',, )'&' ** * * ; * Q0* 0 *, *'*,**& 4#! '/ '#'' "30!#!"234 *** *. *4 '' #3 C*0 ' %; 0 & **,,.** %', 0&%; ',*, *; & ; *)& *..'' %, ''0 & %**,'.* '. A ", &. 0&*, &, ''' ; * %, * &; ' * '> "..*, '':+,, *&' ; * / *+,*& &*0; ' & *, % *0*.& *,, *.&;..& ' February
41 ( ',. ; %*)& *& *, **; - ;,; ;&,'&& ;,".' * * *,,* )& '.** %' '), & ',, &. *; * ; *"' ' &.,,& February
42 Annex A Practical Implications of Fundamental Reorientation taken from TEC Synthesis Report );. '' &, ', & &,*' ; % *&)5&, February
43 Annex B Example Standard Operating Procedure with a Community 0! ( ""'""'"'# ) '' ;* ( '' * ',. )''''*, &* *0 0 *, '' ''&%,'*' >''0 *,, & ''& )''''*%; * *,,&',.** * ; > ( 3''*, ' &'&, *,, '& ''& A % ) *; * '; ''?*;,,& '** ; ''& *0,!; *,.& 9;,. + ) %,,. ''''& '' ( "','. * '. ),',M *. * '..*,',;,,&'' 7.*' ' A ; ) ''''; * *.'* ' *; *.' ',.F )'';,.*!! *; F.',;,' '.'*,, (.*,; F* *.*',; %* *0 *.0 1* ',. *2 ',' ;,,& ' A, ; ) * '''', ; '''' February
44 Annex C Useful Publications and resource, people and organisations ) **$(1!A - ) *+* **$(1!A - 8; ;;;, &,* * * 9*,+ ; > ','*" ' ' ) A ++" 1**, *&' 3) %. *; *';;;, 2 3!? &B;;; ;,,D B5> ',A * E1 **$(1!A 2 )5/ 6!/? 6! " *; ' ', *; '" ''," **((1!A - ) / 6,,F**; * *;,.> >, * & ' '" ***((1!A - ** &' 3) % **((1! A- 4 *) & *&' & *.',BFF;;; ; * Page 44 of 44 Date: 2/11/2008
Humanitarian Accountability Partnership-International
HAP 007 Standard in Humanitarian Accountability and Quality Management Adopted by HAP on th 0 January 007 Humanitarian Accountability Partnership-International Prepared by: HAP Editorial Steering Committee
More informationThe Core Humanitarian Standard and the Sphere Core Standards. Analysis and Comparison. SphereProject.org/CHS. Interim Guidance, March 2015 (version 2)
The Core Humanitarian Standard and the Sphere Core Standards Analysis and Comparison Interim Guidance, March 2015 (version 2) SphereProject.org/CHS Contents Introduction... 3 The CHS and the Sphere Core
More information1 Guidelines for NGO Professional Safety & Security Risk Management. Irish Aid Guidelines for NGO Professional Safety & Security Risk Management
1 Guidelines for NGO Professional Safety & Security Risk Management Irish Aid Guidelines for NGO Professional Safety & Security Risk Management Guidelines for NGO Professional Safety & Security Risk Management
More informationJob Profile. How to Apply for this Job. Background on Tearfund
How to Apply for this Job Background on Tearfund Tearfund is a Christian international relief and development agency working globally to end poverty and injustice, and to restore dignity and hope in some
More informationsystems for planning needs assessment and response (Objective 3) needs assessment methodology, including joint needs assessments (Objective 4)
Accountability to Affected Populations The Operational Framework The Operational Framework summarizes the key concepts for making programming at the field level more accountable to affected populations.
More informationA fresh start for the regulation of independent healthcare. Working together to change how we regulate independent healthcare
A fresh start for the regulation of independent healthcare Working together to change how we regulate independent healthcare The Care Quality Commission is the independent regulator of health and adult
More informationProgramme Manager Relationship Management System
Programme Manager Relationship Management System Russam Ref 4573 Job Profile This document is a generic description for the role. Any specific requirements in the published advert should also be taken
More informationREPORT PSO Workshop. Beneficiaries Accountability in Humanitarian Assistance The Hague, 10 December 2009. Henk Tukker
REPORT PSO Workshop Beneficiaries Accountability in Humanitarian Assistance The Hague, 10 December 2009 Henk Tukker 1 1. INTRODUCTION This report reflects the proceedings of the PSO workshop on Beneficiaries
More informationLogical Framework Planning Matrix: Turkish Red Crescent Organisational Development Programme
Logical Framework Planning Matrix: Turkish Red Crescent Organisational Development Programme Indicators Sources of verification Assumption/risks Overall Goal The Turkish Red Crescent as a key part of civil
More informationVolunteer Managers National Occupational Standards
Volunteer Managers National Occupational Standards Contents 00 Forward 00 Section 1 Introduction 00 Who are these standards for? 00 Why should you use them? 00 How can you use them? 00 What s in a Standard?
More informationSurrey Compact. Volunteering Code
Surrey Compact The Surrey Compact is a commitment to continually improve relationships between the public, voluntary, community and faith sector and organisations representing service users and carers.
More informationService Quality Standards (SQSs) and Criteria
Service Quality Standards (SQSs) and Criteria Principle 1 : Provision of Information The purpose and objectives of the service should be clearly defined and its mode of operations transparent for the benefit
More informationHuman resource management strategy
Human resource management strategy Executive summary Since 2007, the Department for International Development (DFID) has been supporting the implementation of the International Federation human resource
More informationNGO self-regulation: enforcing and balancing accountability. Robert Lloyd and Lucy de las Casas
NGO self-regulation: enforcing and balancing accountability Robert Lloyd and Lucy de las Casas Increasing visibility and increasing criticism, among other factors, have led to growing pressure on NGOs
More informationThe IASC Principals Commitments on Accountability to Affected Populations (CAAP) Tools to assist in meeting the commitments 1
The IASC Principals Commitments on Accountability to Affected Populations (CAAP) Tools to assist in meeting the commitments 1 The CAAP In December 2011, the IASC Principals endorsed the following 5 commitments:
More informationIASC Inter-Agency Standing Committee
IASC Inter-Agency Standing Committee Global Health Cluster Guidance Note Promotion and Advocacy for Stronger National and Local Capacities in Health Emergency Preparedness and Risk Reduction 1. Background
More information2 The Code of Conduct for the International Red Cross and Red Crescent Movement and Non- Governmental Organisations (NGOs) in Disaster Relief
2 The Code of Conduct for the International Red Cross and Red Crescent Movement and Non- Governmental Organisations (NGOs) in Disaster Relief Prepared jointly by the International Federation of Red Cross
More informationQUALITY MANAGEMENT POLICY & PROCEDURES
QUALITY MANAGEMENT POLICY & PROCEDURES Policy Statement Cotleigh Engineering Co. Limited specialises in the recruitment of engineering & technical personnel in the oil & energy, rail, civil engineering,
More informationRevised Performance Appraisal Tool for Resident Coordinators and UN Country Teams: Assessment of Results and Competencies (ARC)
ANNEX I Conceptual Design Revised Performance Appraisal Tool for Resident Coordinators and UN Country Teams: Assessment of Results and Competencies (ARC) I. From One80 to the ARC: Background and Key Changes
More informationPromote equality of opportunity, diversity and inclusion in your organisation
M&LB12 Overview Promote equality of opportunity, diversity and inclusion in your organisation What this Unit is about This Unit is about taking a lead in actively promoting equality of opportunity, diversity
More informationFeedback and Complaints Mechanisms
Feedback and Complaints Mechanisms What have we learned so far and where are the gaps? To support better programming and improve our accountability to children and communities we need effective, safe and
More informationEUROPEAN COMMISSION DIRECTORATE-GENERAL HUMANITARIAN AID AND CIVIL PROTECTION - ECHO
Ref. Ares(2015)2085466-19/05/2015 EUROPEAN COMMISSION DIRECTORATE-GENERAL HUMANITARIAN AID AND CIVIL PROTECTION - ECHO Director-General Brussels, ECHO D (2015) ECHO'S APPROACH TO REMOTE MANAGEMENT THE
More informationPosition Area Manager Grade D2 Department Programs and Operations (Field Based) Date January 2016
Job Description Position Area Manager Grade D2 Department Programs and Operations (Field Based) Date January 2016 & Location Duration 3 year fixed term contract Reports to Operations Manager (position):
More informationGLASGOW SCHOOL OF ART OCCUPATIONAL HEALTH AND SAFETY POLICY. 1. Occupational Health and Safety Policy Statement 1
GLASGOW SCHOOL OF ART OCCUPATIONAL HEALTH AND SAFETY POLICY CONTENTS PAGE 1. Occupational Health and Safety Policy Statement 1 2. Occupational Health and Safety Management System 2 3. Organisational Management
More informationConcordat and Moratorium on Genetics and Insurance
Concordat and Moratorium on Genetics and Insurance 2011 Introduction 1. The Government and the Association of British Insurers (ABI) believe the relationship between medical data and insurance underwriting
More informationNational Standards for Disability Services. DSS 1504.02.15 Version 0.1. December 2013
National Standards for Disability Services DSS 1504.02.15 Version 0.1. December 2013 National Standards for Disability Services Copyright statement All material is provided under a Creative Commons Attribution-NonCommercial-
More informationWater and Sanitation Manager IWSM Western Equatoria State - Southern Sudan
Water and Sanitation Manager IWSM Western Equatoria State - Southern Sudan CAFOD s Mission is to promote human development and social justice in witness to Christian Faith and gospel values. Job Description
More informationInvestors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited
Investors in People Assessment Report for Bradstow School Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited 30 August 2013 Project Reference Number
More informationInstruction note for ECHO staff on Remote Management
Ref. Ares(2013)168580-08/02/2013 EUROPEAN COMMISSION DIRECTORATE-GENERAL HUMANITARIAN AID AND CIVIL PROTECTION ECHO Instruction note for ECHO staff on Remote Management Commission européenne/europese Commissie,
More informationICMA Private Wealth Management Charter of Quality
ICMA Private Wealth Management Charter of Quality Preamble 1. The Private Wealth Management Charter of Quality ( the Charter of Quality ) is a voluntary standard of recommended minimum good market practice.
More informationManage our corporate governance practices effectively and efficiently ensuring Country Care service and supports are person centred
Introduction Country Care s Customer Service Charter represents our vision and values and sets out what our service users can expect from Country Care when they select us to provide their service. Country
More informationJob Description. International Talent Management Advisor International HR People & Organisational Development
Job Description Job Title: Team: Group: Responsible to: International Talent Management Advisor International HR People & Organisational Development Head of International HR Purpose of the Team: To recruit
More informationAge UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good
Age Concern Rotherham Limited Age UK Rotherham Inspection report Galax Building Fitzwilliam Road, Eastwood Trading Estate Rotherham South Yorkshire S65 1SL Tel: 01709835214 Website: www.ageuk.org.uk/rotherham
More informationOverview of GFSI and Accredited Certification
Overview of GFSI and Accredited Certification Overview of GFSI and Accredited Certification Introduction Global food trade is expanding and providing consumers with access to a wider variety of foods all
More informationCore Humanitarian STANDARD. Core Humanitarian Standard on Quality and Accountability
Core Humanitarian STANDARD Core Humanitarian Standard on Quality and Accountability Published by: CHS Alliance, Groupe URD and the Sphere Project. First edition: 2014 ISBN: 78-2-83-1564- All rights reserved.
More informationReg. Humanitarian Emergency Affairs (HEA) Director
Reg. Humanitarian Emergency Affairs (HEA) Director Location: [Asia & Pacific] [Philippines] [Pasig City] Category: Humanitarian & Emergency Affairs Job Type: Fixed term, Full-time *Preferred Locations:
More informationHuman Resource (HR) Management Strategy
Human Resource (HR) Management Strategy Appeal No. MAA00034 10 August 2010 This report covers the period 1 January to 30 June 2010. Delegates in a Danish Red Cross base camp canteen in Haiti. IFRC In brief
More informationAPUC Supply Chain Sustainability Policy
APUC Supply Chain Sustainability Policy Vision APUC aims to be a leader, on behalf of client institutions, in driving forward the sustainable procurement agenda (please see Appendix 1 for the commonly
More informationPOSITION: ASSOCIATE DIRECTOR OF NURSING Procedural Areas. Director Nursing & Clinical Services
POSITION DESCRIPTION POSITION: ASSOCIATE DIRECTOR OF NURSING Procedural Areas RESPONSIBLE TO: HOURS OF DUTY: SALARY: Director Nursing & Clinical Services Full Time Negotiable but based on Level 4, Nurses
More informationCompliance. Compliance Toolkit. Protecting Charities from Harm. Chapter 2 Due Diligence, Monitoring and Verification of End Use of Charitable Funds
Compliance Compliance Toolkit Protecting Charities from Harm Chapter 2 Due Diligence, Monitoring and Verification of End Use of Charitable Funds The Charity Commission The Charity Commission is the independent
More informationPrinciples and Rules for. Humanitarian Assistance. www.ifrc.org Saving lives, changing minds.
Principles and Rules for Red Cross and Red Crescent Humanitarian Assistance www.ifrc.org Saving lives, changing minds. The International Federation of Red Cross and Red Crescent Societies (IFRC) is the
More informationDisaster Management:Operations technical advice
Disaster Management:Operations technical advice MAA00040 14 April 2010 This report covers the period 1 January to 31 December 2009. This photo is representational of the vital role of one of the Federation
More informationTable of Contents INTEGRATED MANAGEMENT SYSTEM MANUAL
Table of Contents INTRODUCTION... 4 COMMON REQUIREMENTS... 5 1. SCOPE... 7 1.1 DESCRIPTION OF ORGANIZATION... 7 1.2 SCOPE OF CERTIFICATION... 7 1.3 THIRD PARTY CERTIFICATION... 7 2. REFERENCES... 8 3.
More informationA Summary of the National NGO Policy July 2012
A 9 Point Guide to Understanding the National NGO Policy and Supporting its Implementation A Summary of the National NGO Policy July 2012 1 The National Non Governmental Organisations POLICY PREFACE AND
More informationTGA key performance indicators and reporting measures
TGA key indicators and reporting measures Regulator Performance Framework Version 1.0, May 2015 About the Therapeutic Goods Administration (TGA) The Therapeutic Goods Administration (TGA) is part of the
More informationMSc Crisis and Disaster Management
MSc Crisis and Disaster Management Programme Specification Primary Purpose: Course management, monitoring and quality assurance. Secondary Purpose: Detailed information for students, staff and employers.
More informationShort Session Report: Game Changers
Short Session Report: Game Changers Session Title: Tools, systems, and good practices in CSO transparency and accountability Date & Time: Thursday 8 November 2012, 9:00 11:00 Report prepared by: Rachel
More informationINTRODUCTION 1 STRUCTURE AND APPROACH 1 CONTEXT AND PURPOSE 2 STATEMENT OF PURPOSE 3
June 2007 Table of Contents INTRODUCTION 1 STRUCTURE AND APPROACH 1 CONTEXT AND PURPOSE 2 STATEMENT OF PURPOSE 3 3 Standard 1: Statement of purpose 3 Standard 2: Written guide to the adoption service for
More informationQUALITY POLICY. Our mission is to provide information, advice and support to those affected by someone else s substance misuse.
QUALITY POLICY 1. OVERVIEW OF SPODA 1.1 Vision Our vision is for a community where everyone living with or affected by someone else s substance misuse can achieve a quality of life that promotes social
More informationThe right to a say and the duty to respond
Humanitarian Accountability Partnership International Commissioned Studies Series The right to a say and the duty to respond The impact of complaints and response mechanisms on humanitarian action Authored
More informationCare service inspection report
Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support
More informationPractice Requirement 1: Each person receives quality services which are effectively and efficiently governed.
Policy Number: FL 6.5 NSW Disability Services Standards Family Link Care & Support Service Inc Standard 6: Service Management Policy Name: 6.5 Quality Management Policy STANDARD 6: Service Management Service
More informationKey features of NGO accountability systems
www.transparency.org www.cmi.no Key features of NGO accountability systems Query Please identify the good governance characteristics for running a civil society organisation with strong internal accountability
More informationAsia Earthquake and Tsunami Operation - Review of the Evaluation Process
Asia: Earthquake and Tsunami operation Real Time Evaluation, round 2 Terms of Reference International Federation of the Red Cross and Red Crescent Societies Monitoring and Evaluation Department Background
More informationEquality & Diversity Strategy
Equality & Diversity Strategy Last updated March 2014 1 Statement of commitment Ombudsman Services is committed to equality of opportunity and respect for diversity. As an equal opportunities employer,
More informationJob Application Pack. Care Services Co-ordinator (South Eastern Trust Area)
REF: CSC/06/16 Job Application Pack Care Services Co-ordinator (South Eastern Trust Area) Dear Applicant, Please find enclosed an application pack for the above post, which should contain the following
More informationENHANCED PUBLICATIONS IN THE CZECH REPUBLIC
ENHANCED PUBLICATIONS IN THE CZECH REPUBLIC PETRA PEJŠOVÁ, HANA VYČÍTALOVÁ petra.pejsova@techlib.cz, hana.vycitalova@techlib.cz The National Library of Technology, Czech Republic Abstract The aim of this
More informationSAN DIEGO COMMUNITY COLLEGE DISTRICT INSTITUTIONAL REVIEW BOARD (IRB) INVESTIGATOR GUIDELINES FOR RESEARCH USING HUMAN SUBJECTS
BACKGROUND SAN DIEGO COMMUNITY COLLEGE DISTRICT INSTITUTIONAL REVIEW BOARD (IRB) INVESTIGATOR GUIDELINES FOR RESEARCH USING HUMAN SUBJECTS The first priority of the SDCCD Institutional Review Board (IRB)
More informationJoint Statement of Principles for Professional Accreditation
Universities Australia and Professions Australia Joint Statement of Principles for Professional Accreditation 9 March 2016 Preamble Professions Australia and Universities Australia, and the members of
More informationMothercare Group Modern Slavery Act Transparency Statement FY15/16
Introduction Mothercare Group Modern Slavery Act Transparency Statement FY15/16 This statement is made in line with our obligations under the UK s Modern Slavery Act 2015. These obligations comprise releasing
More informationSocial Performance Management
SPTF Universal Standards for Social Performance Management 1 2 3 DEFINE AND MONITOR SOCIAL GOALS ENSURE BOARD, MANAGEMENT, AND EMPLOYEE COMMITMENT TO SOCIAL GOALS DESIGN PRODUCTS, SERVICES, DELIVERY MODELS
More informationJob Description Strategic Projects Team Leader
Strategic Projects Team Leader Department: Group: Direct Line Manager: Responsible For: Planning & Community Relations Manager - & Community Relationships Three (3) Strategic Project Drivers Delegations:
More informationMEDICAL REGISTRATION IN NEW ZEALAND
MEDICAL REGISTRATION IN NEW ZEALAND Medical Council of New Zealand, July 2013 TE KAUNIHERA RATA O AOTEAROA MEDICAL COUNCIL OF NEW ZEALAND Protecting the public, promoting good medical practice Te tiaki
More informationEthical Trading Initiative Management Benchmarks
Ethical Trading Initiative Management Benchmarks The Management Benchmarks are the means by which ETI (a) sets out its expectations of members and (b) measures members progress in applying the ETI Base
More informationQualification details
Qualification details Title New Zealand Diploma in Organisational Risk and Compliance (Level 6) Version 1 Qualification type Diploma Level 6 Credits 120 NZSCED 080317 Quality Management DAS classification
More informationHR Strategy (2015 2017)
HR Strategy (2015 2017) HR Strategy and Action Plan The School recognises the importance of recruiting, developing and retaining a highly skilled, engaged, diverse and motivated workforce in delivering
More informationPaper E-180314-? Appendix 1 Annex A
Comparison between the GCC s Degree Recognition Criteria (May 2010) and the Councils on Chiropractic Education International - International Chiropractic Accreditation Standards (2009) Introduction The
More informationConcern s Strategy to ensure Accountability to Partners and to Beneficiaries when working with Partners
Concern s Strategy to ensure Accountability to Partners and to Beneficiaries when working with Partners Complaints box in Jajarkot District project office, Nepal. Photo taken by Madan Baghan, March 2010.
More informationHuman Resource (HR) Management Strategy
Human Resource (HR) Management Strategy Appeal No. MAA00034 8 June 2011 This report covers the period 01 January to 31 December 2010. HR Seminar 2010 In brief Programme outcome: The overall outcome is
More informationConsultation on the future of charity fundraising regulation in Scotland
Consultation on the future of charity fundraising regulation in Scotland Gathering the views of Scottish charities, and charities raising funds in Scotland, on the options for fundraising regulation EXECUTIVE
More informationThe Australian Market & Social Research Society (AMSRS)... 3. Introduction... 4. Key fundamentals of the Code... 5. Scope of the Code...
Contents The Australian Market & Social Research Society (AMSRS)... 3 Introduction... 4 Key fundamentals of the Code... 5 Scope of the Code... 6 Definitions... 6 The AMSRS Code of Professional Behaviour...
More informationAnnual report Human Resource (HR) Management Strategy
Annual report Human Resource (HR) Management Strategy MAA00034 11/Jul/2012 Insert here the date your document is posted on IFRC s website This report covers the period 01/01/2011 to 31/12/2011. HR Seminar.
More informationCorporate Social Responsibility CSR: Room for Improvement? Is it Time to Return to Some Triple Bottom Line (3BL) Basics? By David A.
Corporate Social Responsibility CSR: Room for Improvement? Is it Time to Return to Some Triple Bottom Line (3BL) Basics? By David A. Wood [Edited version published in Petroleum Review, Sep 2011] Dr. David
More informationBARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE. Head of Human Resources & Organisational Development
BARNET AND SOUTHGATE COLLEGE JOB RESPONSIBILITY PROFILE POST: Head of Human Resources & Organisational Development SALARY SCALE: Service Area Head Scale Points 14-18 RESPONSIBLE TO: RESPONSIBLE FOR: Director
More informationQuality Management Standard BS EN ISO 9001:2008. www.imsworld.org
Quality Management Standard BS EN ISO 9001:2008 The Origin of Quality Standards Ministry of Defence Marks & Spencer Ford Motor Company All had their own Quality standards, which they expected their suppliers
More informationDirector of Education, Skills and Children s Services
Post title: Director of Education, Skills and Children s Services Conditions and Grading Arrangements: Responsible to: Responsible for: JNC for Chief Officers of Local Authorities Chief Executive All staff
More informationNational Occupational Standards. Compliance
National Occupational Standards Compliance NOTES ABOUT NATIONAL OCCUPATIONAL STANDARDS What are National Occupational Standards, and why should you use them? National Occupational Standards (NOS) are statements
More informationInformation Governance Strategy :
Item 11 Strategy Strategy : Date Issued: Date To Be Reviewed: VOY xx Annually 1 Policy Title: Strategy Supersedes: All previous Strategies 18/12/13: Initial draft Description of Amendments 19/12/13: Update
More informationTHE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT
THE SOUTH AFRICAN HERITAGE RESOURCES AGENCY MANAGEMENT OF PERFORMANCE INFORMATION POLICY AND PROCEDURES DOCUMENT ACCOUNTABLE SIGNATURE AUTHORISED for implementation SIGNATURE On behalf of Chief Executive
More informationGood Faith, Good Practice. Implementation and Accountability of the Equator Principles. BANKTrack
Good Faith, Good Practice Implementation and Accountability of the Equator Principles BANKTrack Good faith, Good Practice Implementation and Accountability of the Equator Principles A BankTrack analysis
More informationSTATEMENT OF INSOLVENCY PRACTICE 3.2
STATEMENT OF INSOLVENCY PRACTICE 3.2 COMPANY VOLUNTARY ARRANGEMENTS INTRODUCTION 1 A Company Voluntary Arrangement (CVA) is a statutory contract between a company and its creditors under which an insolvency
More informationCode of Corporate Governance
www.surreycc.gov.uk Making Surrey a better place Code of Corporate Governance October 2013 1 This page is intentionally blank 2 CONTENTS PAGE Commitment to good governance 4 Good governance principles
More informationREQUIREMENTS FOR CERTIFICATION BODIES TO DETERMINE COMPLIANCE OF APPLICANT ORGANIZATIONS TO THE MAGEN TZEDEK SERVICE MARK STANDARD
REQUIREMENTS FOR CERTIFICATION BODIES TO DETERMINE COMPLIANCE OF APPLICANT ORGANIZATIONS TO THE MAGEN TZEDEK SERVICE MARK STANDARD Foreword The Magen Tzedek Commission has established a standards and certification
More informationMonitoring and accountability practices for remotely managed projects implemented in volatile operating environments
Monitoring and accountability practices for remotely managed projects implemented in volatile operating environments Innovative response and evidence based best practice Monitoring and accountability practices
More informationBrighton & Hove City, England, 29 30 September 2008
Brighton & Hove City, England, 29 30 September 2008 Getting Professional World-class national occupational standards in social marketing Dr Chahid Fourali Developing First World-class Standards of Best
More informationFinancial Planning 1 July 2014
Financial Planning 1 July 2014 Privacy Statement Equip Financial Planning 1800 065 753 www.equipsuper.com.au Privacy Statement Equip Financial Planning provides financial advice to clients and holds personal,
More informationHow to revalidate with the NMC Requirements for renewing your registration
How to revalidate with the NMC Requirements for renewing your registration CONTENTS WHAT DOES THIS DOCUMENT DO?...3 WHAT IS REVALIDATION?...5 CHECKLIST OF REQUIREMENTS AND SUPPORTING EVIDENCE... 7 THE
More informationJob Description Asset Planning Engineer Senior
Asset Planning Engineer Senior Department: Business Unit Group: Direct Line Manager: Water Services Service Delivery Leader Direct Reports: Delegations: Primary Location: Job Summary and Purpose: House
More informationAssessing anti-corruption policies of non-governmental organisations
U4 Expert Answer www.transparency.org www.cmi.no Assessing anti-corruption policies of non-governmental organisations Query Can you provide some guidance on how we can assess the anti-corruption policies
More informationSteel procurement in major projects: Guidance on the application of social issues. Purpose
Steel procurement in major projects: Guidance on the application of social issues Purpose 1. This is a practical guide on how to incorporate social issues in major projects with a significant steel component.
More informationThe internationalisation strategy proposed for the period 2012-2017 starts from and supports the University s vision that:
Internationalisation Strategy 2012-2017 1. Introduction The internationalisation strategy proposed for the period 2012-2017 starts from and supports the University s vision that: The University of Sheffield
More informationAnnexe A. Senior Charge Nurse/Team Leader. Performance Objectives
Annexe A Senior Charge Nurse/Team Leader Performance Objectives 2008 1 Performance Objectives 1. Therapeutic Relationships Performance Objective: The Senior Charge Nurse/Team Leader will provide evidence
More informationSave the Children Italia (SC Italia) was created as an ONLUS in 1998 and is now a prominent member of Save the Children International.
TERMS OF REFERENCE POSITION: UNIT: PLACE OF WORK: LINE MANAGER/REFERENT: MANAGEMENT RESPONSABILITY: BUDGET HOLDER: CONTRACT TYPE: Regional Programme Officer International Programme-Portfolio management
More informationInternational emergency response
International emergency response Mission: RedR Australia relieves suffering in disasters by selecting, training and providing competent and committed personnel to humanitarian relief agencies worldwide.
More informationUK Business Support Framework Professionalising the Business Support Sector
UK Business Support Framework Professionalising the Business Support Sector Introduction This document has been prepared by the Small Firms Enterprise Development Initiative (SFEDI), the Sector Skills
More informationResource GUIDE FPMG. Complaint and Response Mechanisms. Food Programming and Management Group, World Vision International
FPMG Complaint and Response Mechanisms A world where every child is fed and hunger is not tolerated Resource GUIDE First Edition Food Programming and Management Group, World Vision International Complaint
More informationProfessional Competence. Guidelines for Doctors
Professional Competence Guidelines for Doctors Professional competence at a glance What doctors need to know Contact the postgraduate training body most relevant to your day-to-day practice and enrol in
More informationTitle: Sickness Absence Management Policy and Procedure. CONTENT SECTION DESCRIPTION PAGE. 1 Introduction 2. 2 Policy statement 2.
Title: Sickness Absence Management Policy and Procedure. Date Approved: 17 June 2014 Approved by: JSPF Date of review: June 2016 Policy Ref: Issue: 1 Division/Department: Human Resources Author (post-holder):
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inglewood Nursing Home Deal Road, Redcar, TS10 2RG Date of Inspection:
More informationThe Robert Darbishire Practice JOB DESCRIPTION. Nursing Team Leader
The Robert Darbishire Practice JOB DESCRIPTION Nursing Team Leader JOB SUMMARY To provide a practice nursing service to patients, including in chronic disease management and other specialist areas. To
More information