Learning Objectives: Quick answer key: Question # Multiple Choice True/False

Transcription

1 0

2 Learning Objectives: 7.1 Describe the organizing process and how formal and informal organizations differ. 7.2 Identify some common types of organizational structures and discuss the span of control represented by each one. 7.3 Explain how an organization s culture is affected by workplace diversity. 7.4 Discuss the pros and cons of using teams and when it is most beneficial to use them. 7.5 Describe the stages of team development and how productive teams can be rewarded. Quick answer key: Question # Multiple Choice True/False 1 A False 2 B False 3 B True 4 D True 5 B True 6 C False 7 D True 8 A True 9 B False 10 B False 11 A True 12 C False 1

3 13 B False 14 D True 15 A True 16 B True 17 C False 18 D False 19 D True 20 B True 21 A False 22 B False 23 D True 24 C False 25 B False 26 A True 27 D True 28 A False 29 B False 30 C True 31 B 32 A 33 C 34 D 2

4 Multiple Choice Questions: 1. Which of the following tasks should occur first in the organizing process? A) make a list of tasks B) divide tasks into groups of activities to create jobs C) group jobs together to create departments D) establish relationships between jobs to define responsibilities Answer A 2. In what type of an organization does an employee emerge as a leader, without official appointment, based on their personal influence among co-workers? A) formal B) informal C) civil D) independent 3. Which of the following structures defines the boundaries of the formal organization within which the organization operates? A) cooperative structure B) organization structure C) matrix structure D) virtual structure 3

5 4. What type of departmentalization occurs when organizational units are defined by the nature of the work? A) natural B) customer C) product D) functional Answer D 5. Allen knows that his company values integrity and quality above everything else. He has a good understanding of which aspect of his company? A) chain of command B) organizational culture C) span of control D) restructuring Learning Objective Which is an organizational benefit of a diverse workplace? A) It guarantees the workplace is free from bias. B) It meets the requirements for organizational culture. C) It enhances workplace creativity and innovation. D) It adds additional holidays to the corporate calendar. Learning Objective 7.3 Answer C 7. Which statement is true of all teams? A) Team members work for the same manager. B) Team members have workspaces located near one another. C) Team members have lots of workplace contact. D) Team members share responsibility for a task or goal. Answer D 4

6 8. Which factor must be present for a team to be effective? A) a clear and compelling performance challenge B) a directive for management C) an expectation of recognition D) a scheduled time to meet each week. Answer A 9. Kara has been assigned to work on a team to complete a budget project. The team met for the first time last week to assess skills of the team, address questions about the project, and discuss a timeline for completion. The team is in which stage of team development? A) performing B) forming C) norming D) storming Learning Objective Which is a trait of a high performing team? A) culturally diverse B) shared purpose C) large in size D) possess similar skill sets Learning Objective 7.5 5

7 11. Which of the following best defines the process of analyzing and arranging the pattern of work tasks and relationships within a company to achieve goals effectively and efficiently? A) organizing B) staffing C) controlling D) leading Answer A 12. Which of the following best defines the product or framework that comes out of the organizing process? A) formal structure B) horizontal structure C) organizational structure D) informal structure Answer C 13. Which of the following are two types of organizational structures? A) joined and disjointed B) informal and formal C) horizontal and vertical D) united and divided 6

8 14. An organizational chart is a published document that graphically represents which type of organizational structure? A) informal B) horizontal C) vertical D) formal Answer D 15. Which of the following is the last step in the organizing process? A) Allocate authority and establish relationships so that all members of an organization will have a clear responsibility. B) Divide tasks into activities that can be performed by one person. C) Make a list of all the tasks that must be performed to accomplish a goal. D) Group together related jobs or sequence jobs in a logical order. Answer A 16. How are leaders chosen in an informal organizational structure? A) Leaders emerge based on higher management recommendation. B) Leaders emerge based on an individual s influence. C) Leaders emerge based on quality of work. D) Leaders emerge based on years of experience. 17. Which of the following best defines the grouping of jobs into related work units? A) functional organization B) formal organization C) departmentalization D) organizing Answer C 7

9 18. Which of the following clearly identifies the four basic functions of organizations? A) production, marketing, training, finance B) training, marketing, human resources, finance C) production, training, human resources, finance D) production, marketing, human resources, finance Answer D 19. Which of the following best defines the placement of all activities necessary to produce and market a product or service under one manager? A) hybrid organization B) customer organization C) geographic organization D) product organization Answer D 20. Which type of organization permits the use of local employees or salespeople, and creates customer goodwill and awareness of local needs? A) production organization B) geographic organization C) customer organization D) hybrid organization 8

10 21. Which of the following best defines an organizational structure that uses multiple types of departmentalization within the organization? A) hybrid organization B) matrix organization C) functional organization D) customer organization Answer A 22. Which of the following is a disadvantage of a line structure? A) A line structure can cause an organization to have too many locations, which ben be costly. B) A line structure causes an organization to become too dependent on one or two capable employees. C) A line structure causes duplication of facilities and equipment within an organization. D) A line structure causes conflict due to different departments in the organization striving for different goals. 23. Which of the following best describes functions that are advisory and supportive in nature; designed to contribute to the efficiency and maintenance of the organization? A) line functions B) organizational functions C) matrix functions D) staff functions Answer D 9

11 24. Which type of structure is also referred to as a team structure? A) virtual structure B) matrix structure C) horizontal structure D) staff structure Learning Objective 7.3 Answer C 25. Which of the following best defines an organization where decision making authority is at the top of the organization and employees have little freedom to make their own decisions? A) decentralized organization B) centralized organization C) virtual organization D) functional organization Learning Objective Which of the following is a benefit of diversity in the workplace? A) expanded global reach to new markets B) the ability for a business to function without creativity and innovation C) singular beliefs and cross-cultural experiences D) minimal alliances with customers and suppliers Learning Objective 7.3 Answer A 10

12 27. Which of the following best defines a company program designed to solve current and future inequities in employment of minorities? A) Equal Employment Opportunity (EEO) B) Minority Job Act (MJA) C) Employment Opportunity for Minorities (EOM) D) Affirmative Action Learning Objective 7.3 Answer D 28. Which of the following clearly identifies a situation where a team would be beneficial? A) When no individual expert exists to help solve an issue. B) When risk is not a desirable path to take. C) When a sense of community and support is not needed. D) When a team would be made up of twenty or more members. Answer A 29. Which of the following is not a type of team? A) teams that recommend things B) teams that organize things C) teams that make or do things D) teams that run things 30. What is the ideal size of a team in order for it to be productive and successful? A) 2 to 4 B) 9 to 12 C) 5 to 8 D) 8 to 11 Answer C 11

13 31. Which of the following best defines the type of rewards that are distributed to individuals for their unique contribution to the team? A) functional team rewards B) competitive team rewards C) cooperative team rewards D) non-competitive team rewards 32. In which stage of the team development process does hostility and infighting occur? A) storming B) forming C) norming D) performing Learning Objective 7.5 Answer - A 33. What is the final stage of the team development process? A) forming B) storming C) adjourning D) performing Learning Objective 7.5 Answer C 34. In which stage of the team development process do the individuals begin to come together as a group? A) storming B) forming C) performing D) norming Learning Objective 7.5 Answer D 12

14 True/false Questions: 1. Informal organizational structure provides the framework or chain of command for determining accountability, the distribution of responsibilities, and the authority needed to discharge them. 2. An organizational chart is a published document that graphically represents the informal organizational structure. 3. Organizing is the process of analyzing and arranging the pattern of work tasks and relationships to achieve goals efficiently and effectively. 4. The first step in the organizing process is to make a list of all the tasks that must be performed to accomplish a goal. 5. Departmentalization is the arrangement of jobs into related work units. 13

15 6. Geographic organization is an organizational structure that uses multiple types of departmentalization within the organization. 7. Product organization is the placement of all activities necessary to produce and market a production or service under one manager. 8. Staff functions are functions that are advisory and supportive in nature; designed to contribute to the efficiency and maintenance of the organization. 9. A line structure is an organizational structure that results when staff specialists are added to a line organization. 10. Under a matrix structure employees working on a project are officially signed to the project exclusively and not to their functional departments. 11. In a horizontal structure teams manage everything, including themselves, and they re held accountable for performance goals. 14

16 12. A decentralized organization is where decision making authority is at the top of the organization; while a centralized organization is where decision making is pushed down to lower levels and employees have greater freedom to make decisions. 13. Span of control is defined as the number of employees within an entire organization. 14. A flat structure is an organization with few levels and relatively large spans of management control at each level; while a tall structure is an organization with many levels and relatively small spans of management control. 15. Organizational culture is the underlying set of assumptions, beliefs, attitudes, values, and expectations, shared by employees of an organization. Learning Objective Diversity is the difference or individual attributes which distinguish one person from another. Learning Objective Affirmative action is a system of organizational justice, stipulated by law, that applies to all aspects of employment and is intended to provide equal opportunity for all members of the labor force. Learning Objective

17 18. Teams are better when individual experts exist, because experts can assist teams in difficult situations. 19. Teams are better when risk is desirable. 20. The first team skill a manager must possess is being able to assess whether or not a team is appropriate. 21. The key to team performance is cohesiveness. 22. The best individual performer will create the highest-performing team. 23. Most teams can be classified in one of three ways: teams that recommend things, teams that make or do things, and teams that run things. 24. Teams that oversee some business, ongoing programs or significant functional activities are teams that recommend things. 16

18 25. The five disciplines essential to high performance teams include large size, capable and complementary members, different purpose and performance objectives, productive norms and working approach, and individual accountability. 26. High-performing teams rarely consist of more than 10 people and ideally are between 5 and 8 members. 27. High-performing teams know precisely what they are expected to accomplish and how they will be measured and evaluated as a team. 28. Cooperative team rewards are rewards that are distributed to individuals for their unique contribution to the team. 29. The forming stage of team development is a period of high emotion and tension among members. Learning Objective The norming stage of team development is the point at which the team begins to come together as a coordinated group. Learning Objective

19 Short Answer questions: 1. Explain the difference between a formal and informal organizational structure. Answer A formal organizational structure provides the framework or chain of command for determining accountability, the distribution of responsibilities, and the authority needed to discharge them. An informal organizational structure is unpublished and it arises out of the everyday relationships that exist between employees. 2. Accurately identify the steps of the organizing process. Answer The organizing project consists of the following steps: 1. Make a list of all the tasks that must be performed to accomplish a goal. 2. Divide the tasks into activities that can be performed by one person. 3. Group together related jobs or sequence jobs in a logical order. 4. Allocate authority and establish relationships between the various jobs so that all members of an organization have a clear idea of their responsibilities and authority. 3. Properly define and differentiate between a functional organization, production organization, geographic organization, customer organization, and hybrid organization. Answer A functional organization is the categorization of organizational units in terms of the nature of the work. Production organization is the placement of all activities necessary to produce and market a product or service under one manager. Geographic organization is the categorization of organizational units by geography, while customer organization is the categorization of or organizational units by customers served. Finally a hybrid organization is an organizational structure that uses multiple types of departmentalization within the organization. 4. What is the difference between a flat structure and tall structure? Answer A flat structure is an organization with few levels and relatively large spans of management control at each level, while a tall structure is an organization with many levels and relatively small spans of management control. 18

20 5. What are the three classifications/types of teams and how are they differentiated? Answer The three types of teams are teams that recommend things, teams that make or do things, and teams that run things. Teams that recommend things include task forces and project groups formed to study and solve particular problems. Teams that make or do things include people on or near the frontlines who are responsible for manufacturing, development, marketing, service, and other value-adding activities of a business. Teams that run things are teams that oversee some business, ongoing programs, or significant functional activities. 6. Identity the 5 traits of high-performing teams. Answer The five traits of high-performing teams include: (1) small size, (2) capable and complementary members, (3) shared purpose and performance objectives, (4) productive norms and working approach, and (5) mutual accountability. 7. What are the five stages of team development? Answer The four stages of team development including, forming, storming, norming, performing, and adjourning. 8. Identify the four stages of a well-constructed agenda. Answer A well-constructed agenda includes the initial stage, kickoff stage, summary stage, and evaluation stage. 19