Windows PC Software Update Troubleshooting Guide

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1 Windows PC Software Update Troubleshooting Guide The troubleshooting steps below should help resolve any difficulties that may come up while updating your Neato vacuum. To proceed to find out if you have an upgrade and to run the Updater Tool, you need to register your robot in the MY NEATO section of the Neato Robotics website. Then under your robot you will see the option for Software Updates. Click on Software Updates to enter into the Update process. NOTE: each robot has its own Software Updates button so you need to select the robot you want to update to begin. If you have more than one robot, then you need to go through the process a 2 nd time. In the drop down menu on the next page, select the version of software on your robot. Then click Check for Updates. If you have an update available, you will be informed what is included in the update. If you would like to proceed, click Get Started at the bottom of the page.

2 Installation Note for Step 1: Install Neato Updater Tool You will be presented with Step 1 of the Neato Updater Tool. Click the Download/Save Updater Tool button to begin. Windows XP Windows XP users may see this screen. Click Run or Save to begin installation of NeatoUpdaterToolInstaller_x64.exe. You may be prompted to Run or Allow for this software to be installed. Click Run or Yes if prompted. If you Save the file, then double-click the file to begin installation.

3 Windows 7 Windows 7 users may see this screen. Click Run to begin Installation of NeatoUpdaterToolInstaller_x64.exe. Browser-specific tips Chrome: Anytime you see this screen, click Launch Application.

4 Internet Explorer If you see this screen, click RUN.

5 If you see this screen, click Allow. The above screen may show up twice, always click ALLOW

6 Firefox If you see this screen, click neato and then OK. Select the language for the Installer and click OK. After running the software, you will see this screen appear briefly as it prepares to install the Neato Updater Tool software. No action is necessary on this screen.

7 This is the welcome screen of the Installer. Click Next to proceed.

8 Please read through the EULA, click that you accept the terms in the license agreement, and then: click I accept the terms in the license agreement and click Install to proceed. Your installation may take a few minutes. Please DO NOT click Cancel during the install process.

9 Click YES on this screen if you are presented with it to allow the Neato Updater Tool to work. Click Install on this screen if you are presented with it.

10 Then click Finish to complete the installation.

11 When done running the Neato Updater Tool: click Continue to Step 2 button. Installation Notes for Step 2: Prepare Your Robot Follow the directions on screen to get everything ready for the software upgrade. Just to highlight a few: You need a Mini-USB Cable (USB 2.0A to Mini-B). It s important that it is a 2.0 cable, not a 1.0 cable. As well, we recommend a short cable to get best results. Online, we point you to a cable you can purchase on Amazon. There are 2 versions, one is 6 long and one is 3 long. We recommend the 3 cable. Make sure your robot is fully charged with a solid green light around the start button. The robot cannot be connected to a charge base. When everything is prepped: Click Start Update button

12 Installation Notes for Step 3: Upgrade Your Vacuum Software If Using Windows 7: The first time you connect your Neato robot, you will see a small pop-up on the Device Driver tab on the bottom right of your task bar. It will display Neato Robotics USB Port Device Driver software installed successfully a few seconds after you plug in the mini-usb cable. No action is required. If Using Windows XP: If using Windows XP, you may see the screens below. Click No, not at this time on the screen below.

13 Click Install the software automatically (Recommended) and then click NEXT. The software will begin to install. If you see the following screen, click Continue Anyway.

14 The software will continue to install until you see the success screen below.

15 During the actual software update, ifyou have an software update available for your robot, you will see a screen similar to this: Click Install Update While the update is occurring, your robot may turn on and off a few times. You will see the following screen while the robot is being updated with the gear rolling along the blue line:

16 Wait until you see the screen below to disconnect your robot and to select the language on the robot s LCD.

17 NOTE: WHEN THE UPGRADE HAS BEEN SUCCESSFUL, YOU NEED TO DO 2 THINGS: 1 UNPLUG YOUR ROBOT 2 USE THE LCD ON THE ROBOT AND SELECT MENU, SUPPORT, NEW BATTERIES (YOU NEED TO USE THE DOWN ARROWS TO SEE NEW BATTERIES ). THIS RESETS YOUR ROBOT TO GET ALL THE BENEFITS OF THE NEW UPDATE. 3 PUT YOUR ROBOT BACK ON ITS CHARGE BASE UNTIL YOU ARE READY TO USE IT.

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