Arise Virtual Solutions Inc. The Leader in Business Process Outsourcing and Crowdsourcing Solutions

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Arise Virtual Solutions Inc. The Leader in Business Process Outsourcing and Crowdsourcing Solutions"

Transcription

1 Arise Virtual Solutions Inc. The Leader in Business Process Outsourcing and Crowdsourcing Solutions Lakeside Drive, Miramar, FL Follow us on LinkedIn! 1

2 WORK AT HOME, CROWDSOURCING SOLUTIONS About Arise Arise Virtual Solutions is changing the way companies think about call center services. Arise provides a virtual platform to connect primarily work-at-home service professionals running small call center businesses to Fortune 500 and other large companies. For over a decade, Arise s platform has enabled superior and extremely flexible customer contact, business processing and consulting solutions for numerous companies around the globe, uniquely blending crowdsourcing innovation, virtual technology and operational efficiencies to deliver an enhanced customer experience to a company s customers. Launched in 1997 to provide work-at-home opportunities to disabled individuals, Arise was one of the first companies in the industry to offer 100% virtual call center services. Arise has been providing an outstanding customer experience on every interaction through its global, professional network of small business owners. Today, Arise leads the market in multi-channel customer support and on-demand contact center services. Arise taps into a crowd of diverse small businesses to provide flexible, efficient, high-quality contact center services in the cloud, including customer care, sales, technical support, ecommerce and social media support. No matter how customers choose to connect - phone, , live chat or text the Arise network of providers is there to help. These small businesses contract with Arise to service the needs of our clients, including many Fortune 150 and Fortune 500 companies, in the travel & hospitality, technology, health care, telecommunications, retail and e-commerce industries. The Arise Model The Arise crowdsourcing model delivers powerful solutions that drive differentiated results. Arise is able to match our clients specific needs by tapping into a crowd of specialized, intrinsically motivated entrepreneurs, while mapping human capital to meet customer demand. Our 100% virtual environment allows us to rapidly mobilize large numbers of skilled, certified experts to accomplish large scale on-demand work, avoiding unused and unproductive time that is traditionally encountered in an outsourcing or brick-and-mortar (BM) model. With our crowdsourcing model, we source resources globally, but assign locally to ensure cultural and linguistic commonalities. These work-athome providers pick the client and brand they want to service, which ensures our clients that their most qualified, brand advocates are supporting their front lines. This distinct virtual crowdsourcing model offers clients superior quality and compelling cost-saving advantages that are not possible in a brick-and-mortar environment Lakeside Drive, Miramar, FL Follow us on LinkedIn! 2

3 NEXT GENERATION BUSINESS SOLUTIONS The way traditional outsourcers work and deliver value has changed. Cloud and social computing technologies, globalization, crowdsourcing and new workforce demographics are all reshaping how work gets done. At Arise, we understand that in order for businesses to grow, it needs to change and we have reshaped our services model to meet our clients changing needs. Arise is redefining, deploying, sourcing, and managing virtual technology, entrepreneurial resources and business processes dynamically to ensure our client s customers are receiving the outstanding customer experience they demand and deserve. The Arise Approach We are changing the way the world works -- breaking the mold -- moving away from a traditional outsourcing model to a crowdsourcing one with no boundaries for better results. Imagine military vets servicing soldiers. Survivors giving medical advice to patients. Semi-retired financial advisors interacting with people in the last years of lifelong careers. Through crowdsourcing, Arise is able to access the aggregate abilities, skills, and experience of experts in every conceivable field. By taking advantage of innovative breakthroughs in telecommunications technology and our own proprietary, patented and award-winning workforce management solution, Starmatic, Arise is able to offer on-demand flex service. This flexible approach harnesses the power of technology and the Arise network of experienced service providers to transform our clients operations. Arise Flex Service gives them the ability to quickly adapt to any spike in volume, dip in demand, surge in sales, or shift in market conditions, making them work smarter, faster and better in virtually any customer support, business processing and technical support program our clients need. Powerful Customer Interactions for an Outstanding Customer Experience Acquisition & Sales Customer Care & Support Account Management Order Processing & Reservations Help Desk & Technical Support Emergency Response & Issue Resolution Claims Processing & Case Management Retention, Up Sell/Cross Sell Programs Arise has developed some innovative ways to address the growing demand for scheduling flexibility. The Starmatic scheduling tool is the key component of this flexible model, yet it is the network of independent contractors that truly differentiates Arise from its competitors. - IDC Lakeside Drive, Miramar, FL Follow us on LinkedIn! 3

4 CROWDSOURCING CAPABILITIES Arise continues to improve the crowdsourcing model by increasing the reach and technology platform of an at-home, independent professional and small business. The online nature of the Arise infrastructure in combination with the strength of partnering with independent businesses that have a personal stake in this pay-for-performance relationship has produced a seemingly expanding network of college educated, secondary professionals. Customized Skillset Arise s crowdsourcing capabilities allows us to source entrepreneurs, who have specialized skills that are relevant to our clients needs and based on our clients customers demand. These skills include: Sales/Cross Sell/Up Sell Chat Tech Support In addition, we are able to source agents who specialize in specific industries: Finance Healthcare Technology Geographic Dispersion Seasoned Professionals Multi-Linguistic With Arise s virtual infrastructure, we have the ability to provide high quality service from geographically dispersed locations. This ensures that our clients and its customers receive: High quality service 24/7/365 Coast to coast coverage Customers prefer to speak with a professional who shares commonalities, which builds advocacy. As such, we source seasoned professionals with life scars. These agents bring their business acumen to every interaction to deliver successful experiences to our clients and its customers. These professionals come from specific groups including: Semi & fully retired professionals Military and Armed Forces Stay-at-Home Parents Often, these professionals are customers of our clients, which means customers are servicing customers. Through our crowdsourcing capabilities, we attract service providers with the following language capabilities: English Spanish Italian Swedish Polish French German Dutch Finnish Russian Arabic Chinese Creole Hindi Mandarin Portuguese Urdu Lakeside Drive, Miramar, FL Follow us on LinkedIn! 4

5 TRUSTED BY THE WORLD S MOST ADMIRED BRANDS While each Arise client faces unique business challenges specific to their industry, they all have a universal objective in common - providing their customers with a consistent, high quality customer experience. The Arise crowdsourcing model not only meets that objective, but exceeds it. From targeted sourcing to cutting-edge e-learning to real-time scalability, Arise provides clients with innovative solutions to their most pressing challenges, while helping them achieve their most essential goals. Some of the world s most recognized, corporate brands trust their customer support needs to Arise. Sample Clients Success Highlights CONSUMER ELECTRONICS Most valuable publicly traded company Source: Wall Street Journal CABLE & TELECOM Top media company in the UK Source: The Telegraph Top global cable provider Source: Global Fortune 500 Leading U.S. telecom carrier Source: Global Fortune 500 TRAVEL Largest cruise line company Source: Travel + Leisure ECOMMERCE Leading home security company: Arise provided 1,119 additional serviced hours with less than 24 hours notice. Arise was commended by Client Senior Leadership for support of their efforts and flexibility (internally, they were only able to support an additional 240 hours of flex). World s most innovative provider of computer and consumer electronics: Arise generated 13% better sales rate than the next best partner with the highest CSAT score of all four partners. Leading financial software company: Arise was the #1 partner in providing flex capacity, flexing 20 30% beyond committed hours to cover unexpected seasonal volume. Ranked #1 of 9 sites/4 vendors for NPS for the tax season (Nov Apr), significantly outperforming a second virtual call center provider, resulting in their elimination. Four of the world s largest retailers Source: Deloitte & Stores Magazine Lakeside Drive, Miramar, FL Follow us on LinkedIn! 5

6 THE ARISE CROWDSOURCING ADVANTAGE Arise has been leading the way in the crowdsourcing and contact center industries since the concept emerged. Our speed and quality of service is unparalleled. This means no costly ramp expenses or ineffective staffing costs and fewer burdens on internal departments, freeing up valuable resources to help our clients deploy faster, run business better and work smarter. Clients and service providers alike choose Arise because of our proven model and dedication to delivering results. The Right People at the Right Time. Arise has access to a pool of premier talent with tens of thousands of skilled service providers located across the globe in any time zone. Whatever your needs are at any given moment, there s a combination of experts available to handle them. FlexService On-Demand Customer Support. FlexService is powered by our award-winning, workforce management solution, Starmatic.This patented, proprietary system combines IP and telephony, with state-of-the-art mapping, mobile device technology and scheduling software, to create a one-of-a-kind tool that allows Arise to give clients instant response based on their business goals and customer experience needs. Highest Quality for the Best Customer Experience. Our crowd is composed of the most professional, most experienced, goal oriented self starters. As entrepreneurs, they choose the brands they want to service, helping ensure that our client s brand advocates are on the front lines, supporting their customers, which means only the most willing and most proficient resources are servicing our client s customer. Secure Technology & Best Practices. Cloud data security is essential for virtualized environments. Arise operates within a highly secure environment, enabled by multi-factor authentication, data masking, secure IVR and continuous monitoring, locked down desktop, and Payment Card Industry (PCI) compliance to secure our client s and their customer s sensitive data. Award-Winning elearning Solutions. Recognized for our virtual innovation and commitment to excellence, Arise has been highlighted as an exemplary learning provider by educational institutions such as ASTD, the world s largest professional association dedicated to the learning and development field. Our elearning capabilities combined with learning games and simulation (gamification), as well as video-based learning, create interactive programs and collaborative learning environments in which Arise is able to eliminate the tethers of traditional learning. Reduced Operating Costs. Arise can save clients 30%+ in total cost of ownership. No Time-Shift Costs. Arise eliminated shift-scheduling expenses by using shorter service intervals to closely match the incoming call pattern. In our model, a client pays only for the minutes serviced. This results in no missed sales and service opportunities and no idle time. Results-Promised Contracts with Clients. Arise contractually commits to the results that are most important to each client. And with Arise, service providers commit to the same results prior to servicing each client. Eliminated Recruiting and Training Costs. Arise has saved clients millions of dollars in up-front recruiting and training delivery expenses as it does not use an employee based model. "Arise s forward-looking approach to providing Work-At-Home contact center delivery over the past decade has been a contributing factor to this business model s increase in popularity not only in the United States but increasingly in markets overseas, as well. Using its virtual delivery and sourcing platform, Arise is able to locate top-tier talent from nation-wide labor pools as opposed to simply sourcing from one city or region, which not only increases quality interactions with end-users, but also helps keep costs low. These remain key goals for enterprises across industries and countries today and fit nicely with the business model that Arise plays in." - Peter Ryan, Principal Analyst, Ovum Global IT Services Lakeside Drive, Miramar, FL Follow us on LinkedIn! 6

7 NO BOUNDARIES, BETTER RESULTS Our model is particularly appealing to growing companies serving a national or global market. Companies such as AAA, BT, Carnival Cruise Lines, Orkin, Staples and Sky have found that the Arise model helps them improve quality, performance and keeps costs under control, by enabling them to scale their resources parallel to their demand. We selected Arise as a key partner because it allows us to provide on-demand support in highly critical but fluctuating demand scenarios. Arise, through its network of highly skilled resources, is able to respond whatever the situation and provide us with an ability to support customer when we need to, but without built-in cost when we don t need the service. Together, we can deliver on our promise to bring the best service and support to our customers whilst saving customers time, effort, and money. - Peter Russell, Head of Public Sector at BT (British Telecommunications) in Northern Ireland Arise has helped Fortune 150 leaders including the top consumer electronics innovator, the largest U.S. telecommunications company, and a Fortune 15 business services firm. For a Fortune 10 global telecommunications leader, Arise drove first call resolution a key indicator of effectiveness to record levels. In just months following service launch, Arise outperformed all seven leading U.S. outsourcers with scores consistently 10-20% higher than the incumbents. Efficient Sourcing and Flex Service Higher Quality Arise can increase service hours up to 300% with limited notice and can ramp up faster than traditional centers. Arise s network is far more educated and experienced, as compared to brickand-mortar centers, providing tailored service to mirror your customer s needs. Lower Capital & Recurring Expenses Arise is 20-50% more cost efficient than your next best alternative. Effective Learning & Development Stronger Security Higher Revenue Business Continuity Innovative elearning capabilities to eliminate the tethers of traditional learning. Greater investment in the technology, systems and processes to enable service providers to do their work, while protecting our client s sensitive data. Generate more income per call than either in-house staff or brick-and-mortar centers. Increasing sales conversions and achieving higher customer satisfaction scores. Arise s virtual contact center remains open and operational even when a natural or man-made disaster strikes a particular city or region Lakeside Drive, Miramar, FL Follow us on LinkedIn! 7

8 For No Boundaries, Better Results visit: Lakeside Drive, Miramar, FL Follow us on LinkedIn! 8

Flexibility for Changing Business Needs

Flexibility for Changing Business Needs White Paper No Boundaries, Better Results. Flexibility for Changing Business Needs Improve Customer Service and Drive More Revenue with a Virtual Crowdsourcing Solution By Peter Formisano, Vice President

More information

Generating Better Results with Crowdsourcing

Generating Better Results with Crowdsourcing White Paper No Boundaries, Better Results. Generating Better Results with Crowdsourcing Leverage a Network of High-Quality Professionals for Customer Service By Stephen Bengtson, Vice President and General

More information

Virtual Contact Center Services

Virtual Contact Center Services Virtual Contact Center Services Alpine Access Virtual Advantage Alpine Access has operated in a 100% virtual world from inception and uses innovative cloud-based technologies to power its services and

More information

Business Continuity and Disaster Recovery

Business Continuity and Disaster Recovery WHITEPAPER Business Continuity and Disaster Recovery How the Virtual, Crowdsourcing Model Ensures Seamless Service Operations During Planned and Unplanned Events With virtual service organizations, there

More information

Exceeding customer expectations in Ireland

Exceeding customer expectations in Ireland BT and Avaya Exceeding customer expectations in Ireland Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations

More information

Technical Benefits of Cloud-based Contact Centers The Advantages of the Virtual @Home Model

Technical Benefits of Cloud-based Contact Centers The Advantages of the Virtual @Home Model The Advantages of the Virtual @Home Model Overview: Contact centers are increasingly leveraging the technical benefits of the cloud to improve their operational efficiency. This white paper, intended for

More information

Exceed customer expectations

Exceed customer expectations BT and Avaya Exceed customer expectations Customers expect easy access to your services wherever they are, at any time, through any device. Their expectations are high, but organisations need to be careful

More information

White Paper Preparing Your Contact Centers for the Customer Experience Tsunami. Transforming Passion into Excellence

White Paper Preparing Your Contact Centers for the Customer Experience Tsunami. Transforming Passion into Excellence Preparing Your Contact Centers for the Customer Experience Tsunami Executive Summary Recently, Gartner surveyed 315 international companies with revenues of at least $500 million across the financial services,

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

Global Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services

Global Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services Global Service Desk Superior end-user support for the Adaptive Enterprise HP Services The HP Global Service Desk is a cost-effective way to reduce the complexity of your IT organization while delivering

More information

At-Home vs. Brick-and-Mortar How the Virtual @Home Model is Transforming the Contact Center Industry

At-Home vs. Brick-and-Mortar How the Virtual @Home Model is Transforming the Contact Center Industry At-Home vs. Brick-and-Mortar How the Virtual @Home Model is Transforming the Contact Center Industry Overview: Ongoing adoption of virtual contact centers has made the @home model a mainstream outsourcing

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 20142013 Global North Marketing American Automation SSL Certificate Software Entrepreneurial Product Company Leadership of Award the Year Award Entrepreneurial Company

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

RIGHTNOW CLOUD SERVICE SERVE YOUR CUSTOMERS ANYWHERE MULTI-CHANNEL SERVICE

RIGHTNOW CLOUD SERVICE SERVE YOUR CUSTOMERS ANYWHERE MULTI-CHANNEL SERVICE RIGHTNOW CLOUD SERVICE SERVE YOUR CUSTOMERS ANYWHERE MULTI-CHANNEL SERVICE See what our customers have achieved with the Oracle Service Solution. 03 Introduction Serve Your Customers Anywhere - Multi-Channel

More information

2007 Global Outsourcing Growth Excellence & Customer Value Leadership Award Award Recipient: LUXOFT

2007 Global Outsourcing Growth Excellence & Customer Value Leadership Award Award Recipient: LUXOFT 2007 Global Outsourcing Growth Excellence & Customer Value Leadership Award Award Recipient: LUXOFT Market Overview The Russian software outsourcing industry, though small by global standards is one of

More information

innovative solutions

innovative solutions Finding the best talent is humanly possible Recruitment Process Outsourcing Looking for talent? the best Having the best talent is a competitive advantage in today s demanding and complex world. Because

More information

Making virtual contact Six lessons for building a scalable customer contact model. Kim SOKOL

Making virtual contact Six lessons for building a scalable customer contact model. Kim SOKOL Making virtual contact Six lessons for building a scalable customer contact model Kim SOKOL /02 As service once again becomes a key differentiator for brands, the c-suite and operational staff are finally

More information

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Sreenath Kamasamudhram, BizTech Introduction Today's Human Resources (HR), talent and learning executives face strategic challenges,

More information

Leading the Way in Virtualization and Modernization From the Data Center to the Desktop

Leading the Way in Virtualization and Modernization From the Data Center to the Desktop welcome to entisys solutions Leading the Way in Virtualization and Modernization From the Data Center to the Desktop At Entisys Solutions, we know your enterprise is facing intense business challenges

More information

Supporting Customer Journeys and Your Business with a Cloud Contact Center. ebook

Supporting Customer Journeys and Your Business with a Cloud Contact Center. ebook Supporting Customer Journeys and Your Business with a Cloud Contact Center ebook COMPANIES ARE ACCELERATING MOVEMENT Contact Center Applications Are Going to the Cloud Frost & Sullivan / Sept 2014 Report

More information

Breakthrough BI: Mobile. Big Data. Social. Predictive. Cloud. Peter Walker Country Manager UK & Ireland

Breakthrough BI: Mobile. Big Data. Social. Predictive. Cloud. Peter Walker Country Manager UK & Ireland Breakthrough BI: Mobile. Big Data. Social. Predictive. Cloud. Peter Walker Country Manager UK & Ireland 1 Agenda Information Builders at a Glance Focused Software and Services Business Intelligence & Analytics

More information

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results.

MANAGED SERVICES PROVIDER. Dynamic Solutions. Superior Results. MANAGED SERVICES PROVIDER Dynamic Solutions. Superior Results. REVOLUTIONIZE YOUR INSTITUTION BY FULLY LEVERAGING THE BENEFITS OF TECHNOLOGY MAXIMIZE YOUR TECHNOLOGY INVESTMENTS ENHANCE SECURITY OF YOUR

More information

Differentiate your business with a cloud contact center

Differentiate your business with a cloud contact center Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September

More information

How Using V3 Appliances Virtual Desktop Total Cost of Ownership (TCO) is Reduced: A Superior Desktop Experience For Less Money

How Using V3 Appliances Virtual Desktop Total Cost of Ownership (TCO) is Reduced: A Superior Desktop Experience For Less Money How Using V3 Appliances Virtual Desktop (TCO) is Reduced: A Superior Desktop Experience For Less Money www. ipro-i nc.com/i t Contents VDI Overview...3 Introduction...3 Examining V3 s VDI...3 General Benefits

More information

Hosted IVR and Contact Center Solutions: The Compelling Case for Adoption

Hosted IVR and Contact Center Solutions: The Compelling Case for Adoption Hosted IVR and Contact Center Solutions: The Compelling Case for Adoption A Syntellect, Inc. White Paper 16610 N. Black Canyon Hwy, Suite 100 Phoenix, Arizona 85053 602.789.2800 www.syntellect.com Revised

More information

Maximizing Your Workforce Management Software In a SaaS Environment

Maximizing Your Workforce Management Software In a SaaS Environment Page 2 Overview Software as a Service (SaaS), also known as hosted, enables software to be delivered over the internet and has been available for over ten years. It has gained wide acceptance in the marketplace.

More information

Top Tier Staffing, LLC. General Information

Top Tier Staffing, LLC. General Information 36 General Information What s In It For You Introduction Staffing Services Managed Services Consulting Services RPO FAQs Contact Info Top Tier Staffing, LLC ASA Member American Staffing Association MWBE

More information

The Rise of Cloud Contact Centers

The Rise of Cloud Contact Centers The Rise of Cloud Contact Centers White Paper The Rise of Cloud Contact Centers What does it take to be an Enterprise Cloud Solution? Full-featured Contact Center Platform Scalability & Migration Strategies

More information

ADECCO BULGARIA MANAGED SERVICES

ADECCO BULGARIA MANAGED SERVICES ADECCO BULGARIA MANAGED SERVICES Agenda 1. Adecco Bulgaria overview 2. Processes and models 3. Current IT projects overview 4. Recruitment capabilities and experience 5. Our recruitment approach 6. Facilities

More information

PRACTICAL USE CASES BPA-AS-A-SERVICE: The value of BPA

PRACTICAL USE CASES BPA-AS-A-SERVICE: The value of BPA BPA-AS-A-SERVICE: PRACTICAL USE CASES How social collaboration and cloud computing are changing process improvement TABLE OF CONTENTS 1 Introduction 1 The value of BPA 2 Social collaboration 3 Moving to

More information

Hosted Collaboration Solution for Contact Center: Elevate Customer Care

Hosted Collaboration Solution for Contact Center: Elevate Customer Care Brochure Hosted Collaboration Solution for Contact Center: Elevate Customer Care In the face of fierce competition, delivering superior customer service has never been more important. Cisco Customer Collaboration

More information

Top 5 Reasons to Outsource MORE!

Top 5 Reasons to Outsource MORE! Top 5 Reasons to Outsource MORE! This report is available for download on Teleperformance s website. For more information about articles and white papers, go to: www.teleperformance.com Why Companies Are

More information

Crossing Boundaries for Contact Centers

Crossing Boundaries for Contact Centers Crossing Boundaries for Contact Centers Knocking Down Geographies and Walls Blair Pleasant President & Principal Analyst COMMfusion LLC Brad Herrington Senior Manager, Solutions Marketing Interactive Intelligence,

More information

Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service

Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Alcatel-Lucent OmniGenesys Contact Center Transforming your business with a new generation of customer service Software and hardware are only valuable because they work as a system * *Carl Shapiro, Harvard

More information

Change is Good. By K. Yates. Figure 1: Why converged communications matters. IT/Telecom used to generate Enterprise top line growth

Change is Good. By K. Yates. Figure 1: Why converged communications matters. IT/Telecom used to generate Enterprise top line growth Change is Good By K. Yates The past 10 to 15 years have seen a shift in how executives view IT/telecom infrastructure. In the 1990s, executives managed IT/telecom to reduce its cost; in the early to mid-2000s,

More information

Cloud Gazing. White Paper. The future of Contact Centre technology. www. syntec.co.uk. Autumn 2014

Cloud Gazing. White Paper. The future of Contact Centre technology. www. syntec.co.uk. Autumn 2014 Cloud Gazing White Paper The future of Contact Centre technology Autumn 2014 www. syntec.co.uk Contents Methodology 3 Executive summary 4 Why do cloud solutions matter to today s contact centres? 5 What

More information

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we?

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we? The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. COGNIZANT AT A GLANCE In this increasingly dynamic business environment,

More information

Voice. Internet. Cloud. Data. VoIP. Cable. Mobility.

Voice. Internet. Cloud. Data. VoIP. Cable. Mobility. Voice. Internet. Cloud. Data. VoIP. Cable. Mobility. 1 2 Why it s better at Telegration Better providers Telegration works with a wide range of premier providers for voice, Internet, data, mobility, cable,

More information

High Performance BPO delivers game-changing business outcomes

High Performance BPO delivers game-changing business outcomes High BPO delivers game-changing business outcomes The benefits offered by BPO have long been clear, and have centered on the increased efficiency that comes with standardizing and streamlining processes

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.

Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality. itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing

More information

Five steps to improving the customer service experience

Five steps to improving the customer service experience Five steps to improving the customer service experience Metrics, tips, and tools for utilizing customer feedback An Ovum White Paper Sponsored by Publication Date: January 2012 INTRODUCTION As the use

More information

WHITE PAPER. Bring back the Officer of First Impressions!

WHITE PAPER. Bring back the Officer of First Impressions! AUSTRALIAN CALLER INDEX tm Bring back the Officer of First Impressions! The Australian Caller Index 2014 reveals that First impressions count when customers are calling. Ineffective call handling will

More information

New World of Customer Expectations

New World of Customer Expectations New World of Customer Expectations The Agile Enterprise The Agile Enterprise Jerry Gregoire, the CIO of Dell Computers, said it best Customer Service is the next competitive battleground. We have entered

More information

Services. Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results

Services. Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results Services Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results Hospital Solutions Overview Hospital Solutions Backed by more than 20 years of strength

More information

Branch Staffing: Everything has ALREADY changed and this is only. the beginning. CloudCords Forecaster. Save up to $20,000 per branch per year

Branch Staffing: Everything has ALREADY changed and this is only. the beginning. CloudCords Forecaster. Save up to $20,000 per branch per year Branch Staffing: Everything has ALREADY changed and this is only the beginning. CloudCords Forecaster Get out in front of the dramatic changes in customer behavior to align your staff and your budget to

More information

Making the right Connections. With cost savings and a yet unmeasured potential, the future of cloud computing is rife with promise and possibilities.

Making the right Connections. With cost savings and a yet unmeasured potential, the future of cloud computing is rife with promise and possibilities. Making the right Connections With cost savings and a yet unmeasured potential, the future of cloud computing is rife with promise and possibilities. Severing Servers & Saving Costs Since cloud computing

More information

Upgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new?

Upgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new? Upgrade or Replace? You want more from your call center software. But should you update your current system or opt for something new? AN OFFICIAL MITEL KNOWLEDGE HUB GUIDE In today s digital age, it s

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Decision Matrix: Selecting a Hosted Contact Center Service in the US

Decision Matrix: Selecting a Hosted Contact Center Service in the US Decision Matrix: Selecting a Hosted Contact Center Service in the US "As we conducted our research it was clear that LiveOps is on many companies' radar screen, including other service providers noted

More information

CONTACT CENTER PERFORMANCE ASSURED

CONTACT CENTER PERFORMANCE ASSURED CONTACT CENTER PERFORMANCE ASSURED DELIVER CUSTOMER EXPERIENCE WITHOUT COMPROMISE envisioninc.com HISTORY OF INNOVATION It s terrific that these products are on one platform from a single vendor it has

More information

CONVERGEONE + INTERACTIVE INTELLIGENCE

CONVERGEONE + INTERACTIVE INTELLIGENCE CONVERGEONE + INTERACTIVE INTELLIGENCE Fusing People, Technology, and Strategy OUR COMPANY We are a Platinum Elite partner As a leading global provider of best-in-class communications solutions and services,

More information

Fly. Wealth and Retirement IT Hosting

Fly. Wealth and Retirement IT Hosting Fly. Wealth and Retirement IT Hosting 02 SunGard Hedge 360 SunGard Wealth and Retirement IT Hosting SunGard IT Hosting 01 241bn The global cloud computing market will reach $241 billion in 2020. Achieve

More information

R EDEFINING CUS T OM E R CONTACT

R EDEFINING CUS T OM E R CONTACT R EDEFINING CUS T OM E R CONTACT Applications for Businesses made simple Imagine the perfect communication solution. It would have the best components from the best business telephone systems and contact

More information

ADP Comprehensive Outsourcing Services

ADP Comprehensive Outsourcing Services E S S E N T I A L S ADP Comprehensive Outsourcing Services Your organization requires clear focus on strategic priorities; rely on ADP Comprehensive Outsourcing Services to Manage your vital workforce

More information

Office 204 Building 1, Dubai Internet City P.O. Box 26359, Dubai, United Arab Emirates T: +971 4 3910460 E: info@manpower-me.

Office 204 Building 1, Dubai Internet City P.O. Box 26359, Dubai, United Arab Emirates T: +971 4 3910460 E: info@manpower-me. Office 204 Building 1, Dubai Internet City P.O. Box 26359, Dubai, United Arab Emirates T: +971 4 3910460 E: info@manpower-me.com W: ManpowerGroup Global Vision We lead in the creation and delivery of innovative

More information

New Business Models for Converging Communications Transforming the Enterprise

New Business Models for Converging Communications Transforming the Enterprise S T R A T E G I C W H I T E P A P E R New Business Models for Converging Communications Transforming the Enterprise Enterprises need to transform their networks to increase productivity, lower costs, build

More information

SHORTEN THE SALES CYCLE

SHORTEN THE SALES CYCLE Expand Your Horizons With Professional and Training Services Services augmentation and staff development only work when a solution provider engages a trusted partner with a track record for high quality

More information

Multi-site ecommerce and your online strategy. Why launching multiple sites should be at the heart of your ecommerce strategy

Multi-site ecommerce and your online strategy. Why launching multiple sites should be at the heart of your ecommerce strategy Multi-site ecommerce and your online strategy Why launching multiple sites should be at the heart of your ecommerce strategy Adopting a multi-site ecommerce strategy If you re an online retailer who is

More information

ADVANTAGES OF CLOUD ULTRA AN ULTRA COMMUNICATIONS WHITEPAPER CLOUD CONTACT CENTRE SOLUTIONS COMMUNICATIONS. www.ultraasp.net +44 (0) 207 965 0207

ADVANTAGES OF CLOUD ULTRA AN ULTRA COMMUNICATIONS WHITEPAPER CLOUD CONTACT CENTRE SOLUTIONS COMMUNICATIONS. www.ultraasp.net +44 (0) 207 965 0207 ADVANTAGES OF CLOUD AN ULTRA COMMUNICATIONS WHITEPAPER ULTRA COMMUNICATIONS CLOUD CONTACT CENTRE SOLUTIONS www.ultraasp.net +44 (0) 207 965 0207 WHAT IS A CLOUD CONTACT CENTRE? Ever since the world s first

More information

white paper Why Moving Your Contact Center to the Cloud is the Way to Go

white paper Why Moving Your Contact Center to the Cloud is the Way to Go white paper Why Moving Your Contact Center to the Cloud is the Way to Go WHITE PAPER table of contents 3 abstract 3 the changing contact center industry 4 cost benefits of hosted solutions 4 Scalability

More information

Delivering the right contact center solution for your business

Delivering the right contact center solution for your business Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it

More information

2009 European Conferencing and Collaboration Frost & Sullivan Award for Product Differentiation Innovation. WiredRed

2009 European Conferencing and Collaboration Frost & Sullivan Award for Product Differentiation Innovation. WiredRed 2009 European Conferencing and Collaboration Frost & Sullivan Award for Product Differentiation Innovation WiredRed The 2009 Frost & Sullivan Award for Product Differentiation Innovation in the European

More information

Fully in Control. Management Information. Pomerantz can customize virtually any type of report to meet your productivity requirements.

Fully in Control. Management Information. Pomerantz can customize virtually any type of report to meet your productivity requirements. Pomerantz Can Improve [ Productivity] To help improve your productivity, look to Pomerantz. The Productivity Analysis Report measures daily and weekly goals. The Daily Labor Productivity Report is a valuable

More information

Criteria for a Third- Generation Chat Solution: Customer Service

Criteria for a Third- Generation Chat Solution: Customer Service Criteria for a Third- Generation Chat Solution: Customer Service A Delivery Model for Incremental Online Conversion August, 2010 www.sitel.com Table of Contents 1. Executive Summary 2. Focus on Incremental

More information

The Virtual Contact Center

The Virtual Contact Center The Virtual Contact Center Your Essential Guide to Selecting, Designing and Implementing a Virtual Contact Center to Transform Your Customer Experience 1 INTRODUCTION 2 VIRTUAL CONTACT CENTER NEEDS ASSESSMENT

More information

The Next Revolution: Cloud Computing

The Next Revolution: Cloud Computing The Next Revolution: Cloud Computing Top reasons why more and more companies are turning to cloud-based call center software to improve their bottom line 866.965.SaaS (7227) incontact.com 1033 Table of

More information

Delivering Excellence

Delivering Excellence Delivering Excellence Who We Are Delivering Excellence Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched

More information

KEY BENEFITS OF CONTACT CENTER AUTOMATION

KEY BENEFITS OF CONTACT CENTER AUTOMATION VIRTUAL CONTACT CENTERS DRIVE COST REDUCTIONS, STRATEGIC FLEXIBILITY An ever-present requirement to cut the costs and complexity of disparate telephony platforms, combined with a desire to meld integrated

More information

Climate change sets up cloud control

Climate change sets up cloud control Climate change sets up cloud control A briefing paper on the emergence and future development of cloud-based services Produced by InTechnology www.intechnology.com Introduction There are some plants in

More information

Salmat Customer Engagement Solutions

Salmat Customer Engagement Solutions Salmat Customer Engagement Solutions The leader in multi-channel communication solutions 5.2 billion direct mail 130 17 million Lasoo visits 1 billion email million voice & automated interactions 168 million

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

An Overview of icims

An Overview of icims An Overview of icims January 2015 FORWARD LOOKING INFORMATION This document contains statements that constitute forward- looking statements, including but not limited to icims outlook for icims financial

More information

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT Help You Connect, Collaborate and Compete A strong ICT (information and communications technology) strategy is pivotal to competitive

More information

Making Contact Centres Efficient. Meet the needs of your customers and your business

Making Contact Centres Efficient. Meet the needs of your customers and your business Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be

More information

IBM Training White Paper. The value of e-learning

IBM Training White Paper. The value of e-learning IBM Training White Paper The value of e-learning Contents 1 Overview of the market 2 Types of e-learning 3 Benefits and disadvantages 6 Implementing a program 7 Developing a business case 9 Recommendations

More information

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER TABLE OF CONTENTS EXECUTIVE SUMMARY............................................... 1 BUSINESS CHALLENGE: MANAGING CHANGE.................................

More information

WHITE PAPER. SATMAP Delivers Immediate, Measurable Customer Service Performance Improvements WWW.SATMAPINC.COM. July 2015, SATMAP Inc., V. 2.

WHITE PAPER. SATMAP Delivers Immediate, Measurable Customer Service Performance Improvements WWW.SATMAPINC.COM. July 2015, SATMAP Inc., V. 2. SATMAP Delivers Immediate, Measurable Customer Service Performance Improvements WWW.SATMAPINC.COM July 2015, SATMAP Inc., V. 2.0 SATMAP Delivers Immediate, Measurable Customer Service Performance Improvements

More information

Randstad Enterprise Healthcare Solutions. talent, strategic services, workforce management and technology solutions

Randstad Enterprise Healthcare Solutions. talent, strategic services, workforce management and technology solutions Randstad Enterprise Healthcare Solutions talent, strategic services, workforce management and technology solutions Randstad Enterprise Healthcare Solutions talent, strategic services, workforce management

More information

R EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY

R EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY R EDEFINING CUS T OM E R CONTACT CIRRUSPHERE ENABLING YOU TO BE PART OF THE CLOUD-BASED CONTACT CENTRE OPPORTUNITY Market Opportunity According to Contact Babel in December 2011 there were 650,000 contact

More information

Best Practices for. Transform Customer Service Beyond the. Introduction. SIP is the foundation of today s customer experience

Best Practices for. Transform Customer Service Beyond the. Introduction. SIP is the foundation of today s customer experience Best Practices for Implementing an IP/SIP Contact Center Transform Customer Service Beyond the Contact Center and Improve Satisfaction Levels Table of contents Introduction:...1 SIP is the foundation of

More information

A global leader in driving high performance through supply chain management outsourcing

A global leader in driving high performance through supply chain management outsourcing Business Process Outsourcing Accenture Supply Chain BPO Services A global leader in driving high performance through supply chain management outsourcing Accenture is helping today's leading companies meet

More information

Digital Service Centre. Automate support and empower users.

Digital Service Centre. Automate support and empower users. Digital Service Centre the way we do it Digital Service Centre Automate support and empower users. Higher-quality support at a lower total cost. The automated, self-help service desk has been on the IT

More information

Multi-site ecommerce and your online strategy: Why launching multiple sites should be at the heart of your ecommerce strategy

Multi-site ecommerce and your online strategy: Why launching multiple sites should be at the heart of your ecommerce strategy Multi-site ecommerce and your online strategy: Why launching multiple sites should be at the heart of your ecommerce strategy Adopting a multi-site ecommerce strategy If you re an online retailer who is

More information

Introduction. External Document 2015 Infosys Limited

Introduction. External Document 2015 Infosys Limited Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction

More information

Clever Methods. Proven Results.

Clever Methods. Proven Results. Clever Methods. Proven Results. INTERNET MARKETING SOCIAL MEDIA CREATIVE SERVICES WEB DEVELOPMENT several years we have perfected our process, allowing us to create valuable services that produce cost

More information

Buying Guide: On-Demand vs. On-Premise IVR Systems

Buying Guide: On-Demand vs. On-Premise IVR Systems White Paper Buying Guide: On-Demand vs. On-Premise IVR Systems Selecting a Deployment Platform for Voice-Based Services NOVEMBER 2008 1310 Villa Street Mountain View, CA 94041 T: 650.930.9000 clients@tellme.com

More information

Network Consulting Engineer

Network Consulting Engineer Brochure Network Consulting Engineer February, 2012 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 1 of 7 The Cisco Support Center in Krakow To understand

More information

HR Outsourcing. We ll run your HR engine so you can focus on the road ahead

HR Outsourcing. We ll run your HR engine so you can focus on the road ahead HR Outsourcing We ll run your HR engine so you can focus on the road ahead Realizing the benefits of HR Outsourcing The increasing popularity of HR outsourcing comes as no surprise. Relieved of the burden

More information

G. Michael Hendon, Director McDonald s Worldwide Training Learning and Development

G. Michael Hendon, Director McDonald s Worldwide Training Learning and Development Integrating e-learning into McDonald s Worldwide On-the-Job Restaurant Learning System (original draft provided to Pearson Prentice Hall for publication in Workplace Training and Learning, Cases from Cross-Cultural

More information

: 71870 ELEANORA LN RANCHO MIRAGE, CA 92270, USA.

: 71870 ELEANORA LN RANCHO MIRAGE, CA 92270, USA. G r o w Y o u r B u s i n e s s, i n c r e a s e y o u r p r o f i t & s a t i s f y y o u r c u s t o m e r s Call Center Services ERA TECH Call Centers helps large and small Business in every industry

More information

The adoption of cloud-based computing solutions for business

The adoption of cloud-based computing solutions for business The adoption of cloud-based computing solutions for business across the globe is staggering. In fact, by 2014, the market is expected to represent an opportunity of close to $110 billion according to a

More information

Better Onboarding to Enable Organizational Agility

Better Onboarding to Enable Organizational Agility RTM Consulting Better Onboarding to Enable Organizational Agility A Guide for the Support Services Executive Randy Mysliviec President & CEO RTM Consulting 2 2012-2014 All rights reserved. Better Onboarding

More information

THE COMPANY AND SERVICES

THE COMPANY AND SERVICES THE COMPANY AND SERVICES CONTENTS About Us... 3 What we do?... 3 Our Associates... 4 Company Details... 4 Test Associates Solutions... 5 Core Strengths... 6 Benefits of Using our Company... 6 Clients from

More information

Desktop Solutions SolutioWhitepaper

Desktop Solutions SolutioWhitepaper Author: Mike Herrmann With organizations looking for new ways to cut costs and increase productivity, the use of cloud computing has grown. The most common form of cloud computing is for vendors making

More information

2012 European Market Challenger: Asia-Pacific Telecoms Service Provider of the Year

2012 European Market Challenger: Asia-Pacific Telecoms Service Provider of the Year 2012 2012 European Market Challenger: Asia-Pacific Telecoms Service Provider of the Year 2012 Frost & Sullivan 1 50 Years of Growth, Innovation and Leadership 2012 European Market Challenger Asia-Pacific

More information

Break Down the Contact Center Wall

Break Down the Contact Center Wall FINANCIAL SERVICES Care Services Break Down the Contact Center Wall Four reasons consumer banking profits from a flexible contact center model. Break Down the Contact Center Wall Four reasons consumer

More information

CHECKLIST: IS YOUR CRM EVOLVED?

CHECKLIST: IS YOUR CRM EVOLVED? CHECKLIST: IS YOUR CRM EVOLVED? Consumer expectations are rising. They expect each interaction with your organization whether via marketing, sales, service or operations to be seamless, straightforward

More information

Company Overview WHY EVOLVE IP? DATA CENTERS THE CLOUD SERVICES COMPANY TM. Executive Summary

Company Overview WHY EVOLVE IP? DATA CENTERS THE CLOUD SERVICES COMPANY TM. Executive Summary IP Company Overview THE CLOUD SERVICES COMPANY TM Evolve IP is The Cloud Services Company. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables

More information

IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment Lisa Rowan THIS IDC MARKETSCAPE EXCERPT FEATURES: ADP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape HR Business Process

More information