Accessibility Information

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1 Accessibility Information Thanks for considering Hilton Coylumbridge. We hope this information will help you plan a memorable stay in Aviemore. Don t forget, Hilton Coylumbridge is a non-smoking hotel. Arriving at the hotel Main entrance Enter the hotel using the main front entrance, which offers complete access Flat ground with a lowered kerb, and automatic electric doors. Drop-off point Cars are free to stop for drop-offs in front of the automatic doors at the main entrance to the hotel. Car park 15 metres from the main entrance, with disabled parking and easy flat access to the automatic doors. Porters - Need help with luggage or equipment? Our team of porters are on duty 24 hours. Just ask at reception. Welcome and reception Steps Our entrance is a step-free zone. Front desk Find it directly in front of you, 20 metres from the entrance (1.10m high) Floor coverings Mostly ceramic tile, and a carpeted lounge seating area is available. Raised bar area The bar has a raised floor but there is a ramp available. We also offer table service in our comfortable lounge area in the foyer. No lifts in the hotel However, our accessible bedrooms are on the ground floor to the left as you face the reception area. Induction loop Located on the right-hand terminal at the reception desk. Personal assistance We can come to you with a clipboard to help you check in. Large-print registration cards Available if required (guest comments cards also available)

2 Other services Newspaper delivery Available daily to your room. Just ask at reception. Wake-up call Order a wake-up call through the reception team. Alternatively, set one up in your room using either the phone system or the television. In-room guest directory Every guest room has a Guest Directory containing information about the hotel s facilities. For extra help to use this directory, please contact a member of the reception team. Toilet facilities Public toilets On the right of reception as you face the reception desk. Wheelchair-accessible cubicle Available in both the women s and men s public toilets. A unisex wheelchair accessible toilet Near the poolside in our leisure facilities. Also contains a locker and shower facility. Getting around the hotel While there are no lifts in the hotel to get to the upper floors, the ground floor is generally flat, with easy access to all main areas. Food & Beverage outlets The Bistro Restaurant Easy access from the permanent sloping ramp on the right-hand side of the main entrance doors. Mediterranean-style restaurant, with a choice of snacks, pastries, drinks, coffees and meals throughout the day and into the evening. There are steps down into the restaurant. Wheelchair access is through the Cairngorm Suite entrance to the right of the main entrance doors. Cairngorm Function Suite Turn right when you go through the main entrance to the hotel. There is a sloping ramp. The Inverdruie Restaurant Easy access by way of a permanent sloping ramp straight ahead from the main entrance, and to the right. The Inverdruie Restaurant on the ground floor is open for breakfast from 7.30am to 10am, then in the evening for dinner from 6.30pm to 9pm. These timings may change during busy periods. There is full access and seats up to 320 people. There is also a private dining area, The Druie Room, which is located on the right-hand-side as you enter the restaurant.

3 Costa Coffee and the lounge foyer bar Easy access from the main entrance to the hotel. We offer table service to this area, which serves food and beverages all day. The foyer bar in the lounge has steps to a raised area. A portable ramp and table service are available in the main Foyer. Leisure facilities The hotel has two swimming pools. Both are fully accessible to wheelchair users, using a hoist. There is an independent wheelchair-accessible changing room, fully adapted with support bars, lowered showerhead and controls. This is located next to the gym area. The leisure area is behind the reception area. We offer access for wheelchair users on the left of reception. The Fun House Across from the main hotel, this child and family-friendly play area features a Soft Play Area, Games Arcade, Crazy Golf and American Diner. All areas, with the exception of the Crazy Golf are fully accessible. The Woodshed Bar Located to the side of the main hotel, The Woodshed can be accessed from the hotel road via a wooden bridge. Phones Public pay phones are located at the stairwells, left of reception about 20 metres on the left-hand side through the swing doors. Hairdressers A hairdresser is available in the main lobby area, next to the hotel shop. Thai Lodge Offering a selection of relaxing and rejuvenating treatments, located by the Lodges, which are directly at the back of the hotel. Hotel shop The hotel shop is in the main lobby, which sells gift items, postcards and some leisurewear. Turn left at reception. Business services There is internet access in the lobby, with broadband wireless access. We do not have a business centre. However, we can provide secretarial services. Wireless access is available in the lounge foyer area, and in some of the bedrooms.

4 Bedrooms Our ground-floor bedrooms are left of reception about 30 metres away. There are 56 ground-floor bedrooms, two specifically for disabled guests. Most of the ground-floor rooms have two double beds. However, the two rooms with access for a wheelchair have one with a double bed and one with twin beds. These two rooms have widened doors, larger bathrooms and grab rails. Other bedroom facilities include lowered light switches, a panic alarm, vibrating pillows (on request), flashing lights in case the alarm goes off, an intercom for the door and remote-control curtains. Bathrooms have grab rails, a raised toilet seat, a raised bath seat including inflatable step for getting into the bath and a panic alarm that is linked directly to reception. Floors are carpeted in the bedroom with tiles in the bathroom. The room door is 83cm wide and the bathroom is 86cm wide. Storage includes an open wardrobe, and there is a chest of drawers. We can provide portable equipment to any room as follows: o A Derby toilet seat o A Derby bath board mark-2 with handle o A Cosby bath seat o Ashby step-two o Castle safe support rail o Bed risers (individual elephant feet) and a Voyager travel bag o An inflatable chair to help you get in and out of a bath o Rubber mats There are panic alarms in the bedroom and bathroom, which will go off at reception if you press them. Conference facilities We have one main conference room called the Cairngorm Suite. Located on the ground floor and large enough to seat up to 600 guests. The suite has a dance floor, and stage access on the right of the main front entrance. The main area is carpeted, with a wooden dance floor. Lighting switches and air-conditioning controls are mounted on the wall next to the bar area. Various power points are on all four walls of the suite. There is a phone beside the bar area. From the Cairngorm Suite, make your way back to the reception area. The toilets are on the right-hand side. The Cairngorm Suite has hearing-loop facilities and wireless Internet access.

5 In an emergency If the alarm bell rings, this will be a continuous siren-like sound. If you are in your room, please stay there. We will send a member of staff to your room immediately. He or she will knock on your door, and enter using a fire key. They will then help you either to a safe area in the hotel or out of the building. If we help you to a safe area, we will give you further instructions. When you leave your room, please do not stop to collect your personal belongings other than medication that you may need. Safe areas are in the Cairngorm Suite, and the Funhouse outside the Hotel building. If we need to use the fire stairs, we will transfer you into a lightweight evacuation chair and carry you down the stairs and outside. If a member of staff cannot reach your room, carefully open your door and check your route to the point of safety. If it is blocked or if there is smoke, go back into your room and close the door. The door to your room is fire resistant for one hour. When the fire brigade arrive, we will tell them your room number. Do not block the door with anything, including towels, as this will prevent the fire brigade from entering your room. Do not open any windows as this can increase the air circulating and increase smoke and flames. If the fire is in your room, get out and close the door behind you, breaking a fire alarm if possible on your way out. We test the emergency alarms on Tuesday at 11.30am. The siren will sound for no more than one minute. Other information When booking, tell us about your requirements and we ll be prepared for your arrival at reception. For extra help before you arrive, please contact our in-house reservations department on If you need any help during your stay, you can reach the duty manager at the reception desk or on extension 350. We hope that the information contained in this pack has been useful. However, if you need any more information about the facilities at Hilton Coylumbridge, please contact the hotel on Hilton Hotels in the UK is dedicated to be providing "Best in Class" service. If you have any feedback or suggestions, contact our Guest Disability Assistance team on (Monday to Friday) or us at For all other enquiries, call our Reservations and General Enquiries team on

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