The Savings Account That Doubles Your Interest. Terms & Conditions

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1 The Savings Account That Doubles Your Interest Terms & Conditions

2 Account Path Please note - The Account is available to open during certain limited periods only. Each individual issue of the Account will be available for sale for a specified limited period. Specific dates and other details in relation to each individual issue are available at any Bank of Ireland branch. The Savings Account that Doubles your Interest! The Double Your Interest Account is designed to provide you with a fantastic fixed rate promise over 2 years and the flexibility to withdraw funds at the end of the first year, should you need to take out some or all of your savings at that time. Pre-Term Open Account and lodge money Double Your Interest Account The Double Your Interest Account may suit you if: You have between 20,000 and 1 million to deposit and these funds are not currently held within the Bank of Ireland Group. You want to earn a 1 year fixed term rate and don t need access to funds during this time. You also want the option to double the interest rate on the account for a second 1 year term on some or all of your savings. Term Start Withdrawals are not permitted Year 1 1 Year Fixed Term How does it work? Open your account and make a single lodgement. Earn a fixed interest rate for a 1 year fixed term. After year one, interest will be paid to the account and you can withdraw some or all of your money. Any funds left within the account will automatically move into a second 1 year fixed term. After year one, the interest rate on the account will double for the second 1 year fixed term. At the end of year two, interest will be paid to the account and your funds will move into an instant access account, where they will be available for withdrawal as you wish. Don t miss this great savings opportunity The Double Your Interest Account is available for a limited period only. Contact your Branch for the latest closing dates - the product can be withdrawn at any time before the closing date without notice. So open an account today, you d be nuts not to! Term Start Withdrawals are not permitted Year 2 You can withdraw some or all funds at end of Year 1 (or within 14 days of Year 2 start) 1 Year Fixed Term Double Your Interest Account Part B How to apply To open one of these great accounts or to find out more, call or simply drop into your local Bank of Ireland branch. Alternatively check our website, Funds lodged prior to the closing date will receive a fixed interest rate for the period up to the day the Double Your Interest Account term begins. Term and Conditions apply. Interest is subject to DIRT. The current DIRT rate is 27% but is subject to change. Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland is a member of the Bank of Ireland Group. Withdraw full deposit or move into standard demand deposit Move into Standard Demand Deposit (Instant Access to Funds) The diagram above is for illustration only. It does not form part of the terms and conditions of the Double Your Interest Account. 3

3 Double Your Interest Fixed Term Deposit Account General Terms and Conditions Applicable to All Deposit Accounts These General Terms and Conditions are applicable to all Deposit Accounts and are to be read in conjunction with the Additional Account Specific Terms and Conditions for your Account. Interpretation The General Terms and Conditions applicable to all Deposit Accounts along with the Additional Terms and Conditions applicable to your Specific type of Account constitute the salient terms and conditions applicable to the provision of the Account by the Bank. They do not comprise an exhaustive list and fall to be read in conjunction with and subject to relevant banking law and practice. Any reference herein to Terms and Conditions includes all of the terms, conditions and provisions contained herein. Any references to legislation or tax in these terms and conditions are accurate as of the print date and are subject to change. If there are any inconsistencies between the General Terms and Conditions and the Additional Account Specific Terms and Conditions, the Additional Account Specific Terms and Conditions will override the General Terms and Conditions. 1.0 Definitions 1.1 Account means the Account(s) with us in your name as set out in the Additional Account Specific Terms and Conditions; 1.2 Accountholder or you is the person in whose name the account is maintained. Where the Account is opened in the name of more than one person, any references to the Accountholder includes a reference to each of such persons; 1.3 Additional Account Specific Terms and Conditions means the additional terms and conditions that apply to the Account along with these General Terms and Conditions, as amended, extended or replaced from time to time; 1.4 Bank we or us means The Governor and Company of the Bank of Ireland having its Head Office at 40 Mespil Road, Dublin 4 and its successors and assigns; 1.5 Banking Day means the periods of time in any one day during which the Bank is open for business in Ireland, and non-banking Day (i.e. Saturdays, Sundays and Bank Holidays) shall be construed accordingly. 2.0 Maintenance of the Account 2.1 The Accountholder must conduct the Account in credit at all times. 2.2 If an amount is debited or credited to your Account in error by the Bank, the Bank may make any necessary correcting entry on your Account without the need for the Accountholder s approval. 2.3 If a credit to the Account is subsequently recalled or not credited by the paying bank the Bank may make any necessary correcting reversal entry without the Accountholder s approval and the Accountholder will be liable to pay the Bank any debit which may arise as a result. 2.4 Any correspondence or notices sent by the Bank to the Accountholder by post to the last known address held by the Bank for the Accountholder, shall be deemed to be received by the Accountholder two Banking Days after dispatch by ordinary post, or immediately upon delivery by hand. 3.0 Identification and Account Opening 3.1 To ensure compliance with its obligations under law and regulations concerning the prevention of money laundering and terrorist financing and to comply with 4.3 and 4.4 below you may be required to produce to us satisfactory evidence as to your identity, current permanent address, the source of the funds lodged or proposed to be lodged to the Account and your PPSN/Tax reference number. 3.2 We reserve the right not to open an Account. 4.0 Deposit Account Interest 4.1 The Bank will pay interest in accordance with the Additional Account Specific Terms and Conditions. Interest is subject to Deposit Interest Retention Tax (DIRT) which the Bank will deduct at the prevailing rate. 4.2 Interest rates are quoted gross. All gross interest rates and equivalent annual rates (EARs) are quoted based on a 365 day calendar year. 4.3 Details of interest paid, along with details of the person to whom the interest is paid, may be reported to the Revenue Commissioners, in accordance with the requirements of s891b of the Taxes Consolidation Act, For Customers who are not resident in Ireland but are resident in a Member State of the EU or one of the reportable territories, the Bank must disclose to the Irish Revenue Commissioners, details of the Customer s identity, address and interest paid to the Customer, in accordance with the requirements of Chapter 3A of the Taxes Consolidation Act, 1997 (Implementation of EU Savings Directive). 4.5 Interest earned on accounts that are exempt from DIRT must be credited to the Account itself, or to an account held in the same name as the interest earning Account. 5.0 Non-Residents 5.1 In order for Non-Resident personal Accountholders to avail of an exemption from DIRT, a minimum balance (inclusive of accrued interest) of 6,500 must be maintained at all times. An appropriate Revenue non-resident declaration form must also be fully completed by the individual(s) within prescribed time limits. Where the balance falls below the minimum requirement, the Account will be subject to DIRT. The Bank shall advise you in writing in the event of this occurrence. 6.0 Amendment of Terms & Conditions 6.1 The Bank reserves the right at all times to introduce new Terms and Conditions, to include new fees and charges, and to vary or amend the existing Terms and Conditions, to include existing fees and charges, by giving notice thereof to the Accountholder by whatever means allowed by law or regulation the Bank, in its discretion deems appropriate, in which circumstances the Accountholder shall be free to dissolve this contract with the Bank and if so doing shall forthwith discharge all and any outstanding liabilities to the Bank in respect of the Account. In the absence of any prior notice to the contrary, the Accountholder will be deemed to have accepted such revised Terms and Conditions with effect from their notified effective date. 6.2 The Bank reserves the right at all times to vary any and all applicable interest rates by giving notice thereof to the Accountholder by whatever means allowed by law or regulation the Bank, in its discretion deems appropriate, save where the variation is to the benefit of the Accountholder in which circumstances the Bank may implement such variation with immediate effect and notify the Accountholder thereafter. 7.0 Waiver 7.1 No time or indulgence that we may extend to you and no waiver by us of any breach of any term or condition of these Terms and Conditions shall affect our rights and powers under the Terms and Conditions. 8.0 Joint Accounts and Joint and Several Liability 8.1 Where the Account is opened in the name of more than one person the agreements, obligations, indemnities and liabilities of such persons herein contained are joint and several. 9.0 Indemnity 9.1 You shall hold us harmless from any loss or damage suffered by any person as a result of your breach of any of the Terms and Conditions Severance 10.1 Each of the provisions of the Terms and Conditions is severable from the others and if at any time any one or more of such provisions, not being of a fundamental nature, is or becomes illegal, invalid or unenforceable, the validity, legality and enforceability of the remaining provisions of the Terms and Conditions shall not in any way be affected or impaired. 4 5

4 11.0 Jurisdiction 11.1 The Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland, and the courts of Ireland shall have exclusive jurisdiction to resolve any disputes in connection herewith Termination 12.1 The Accountholder may terminate this contract at any time on notice to the Bank. A funding loss charge and/or default interest rate may apply for early withdrawal before the maturity of the Account where applicable. Details can be found in the Additional Account Specific Terms and Conditions of your Account included herewith, if applicable The Bank may terminate this Agreement at any time on 2 months notice to the Accountholder In addition to the general right to terminate as set out above, and without any liability to the Accountholder, the Bank may terminate this Agreement and close the Account immediately or, at the discretion of the Bank, may immediately block the use or operation of the Account in circumstances where; (a) The Bank is made aware of the death, bankruptcy or other act of insolvency of the Accountholder; (b) The Accountholder has failed security checks in a manner that the Bank deems unacceptable; (c) There is a reasonable suspicion of unauthorised or fraudulent activity on the Account; or (d) There has been a breach of these terms and conditions by the Accountholder. Where the Account is so closed or blocked, the Accountholder will be notified and, where the Account is blocked, the Accountholder will be advised as to how the block may be removed Making a Complaint 13.1 The Bank is committed to providing excellent customer service at all times. If the Accountholder wishes to make a complaint, the following steps will apply: (a) Raise the complaint at the Bank of Ireland branch where the problem arose, either in person or over the phone to the branch customer service manager (or any member of staff) or in writing to the branch customer service manager. Alternatively, the Accountholder may make the complaint to the Bank s Customer Care Unit by phoning on a Banking Day between 9.00 am and 5.00 pm ( if calling from abroad) or by writing to Customer Care Unit, Bank of Ireland, Head Office, 40 Mespil Road, Dublin 4. (b) If the complaint has not been resolved within 5 Banking Days, the Bank will acknowledge receipt of your complaint in writing. If the complaint has not been resolved within 20 Banking Days the Bank will provide the Accountholder with a written update. If, after a further 20 Banking Days the Bank has still not resolved the complaint, the Bank will write again to explain the delay and will provide an indication of when a conclusion is expected. (c) When the Bank has completed its investigation into the complaint, it will provide the details of the outcome to the Accountholder in writing. (d) If the Accountholder is not satisfied with how the Bank has dealt with the complaint, it may be referred to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo Call: , Telephone: , Fax: , website: Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland is a member of the Bank of Ireland Group. Additional Account Specific Terms and Conditions for Double Your Interest ( the Account ) These Additional Account Specific Terms and Conditions are to be read in conjunction with the General Terms and Conditions applicable to All Deposit Accounts. If there are any inconsistencies between the General Terms and Conditions and the Additional Account Specific Terms and Conditions, Additional Account Specific Terms and Conditions will override the General Terms and Conditions. 1.0 Definitions These Definitions are to be read in conjunction with the Definitions in the General Terms and Conditions applicable to all Deposit Accounts. 1.1 Account means the Double Your Interest Account; 1.2 DIRT means Deposit Interest Retention Tax; 1.3 Pre-Term means the period between Account opening and Term Start. 1.4 Term Start means the date the Term starts; 1.5 Term means the 52 weeks from Term Start; 1.6 Term Maturity means the end of the Term; 1.7 Account Part B means the Double Your Interest Account Part B 2.0 Maintenance of the Account 2.1 You may open a maximum of one sole Account. Alternatively, you can open up to two joint Accounts. 2.2 The Account is available to new or existing Bank customers depositing a lump sum of money not currently held within the Bank of Ireland Group. 2.3 The Term of the Account is 52 weeks (364 days). 2.4 Interest is calculated each day based on the balance in the Account. 2.5 All gross interest rates and equivalent annual rates (EARs) are quoted based on a 365 day calendar year. 2.6 You can make only one lodgement to the Account. 2.7 The amount that can be lodged to the Account can be no less than 20,000 and no more than 1,000, There must never be less than 20,000 in the Account during the Term. 2.9 We will send you a Confirmation after the Term Start We will send you a statement on the Account annually. 3.0 Estimate of Interest 3.1 At Account opening, you will receive an estimate of the amount of interest you will earn for the Term. The estimate is only an indication of what you will earn for the Term and will not form part of the terms and conditions of the Account. The estimate will not represent interest earned during Pre-Term. 4.0 Availability Period 4.1 The Account is available to open during certain limited periods only. Each individual issue of the Account will be available for sale for a specified limited period. Specific dates and other details in relation to each individual issue are available at any Bank of Ireland branch. 6 7

5 5.0 Pre-Term 5.1 To open an Account you must lodge the required minimum sum to the Account at the same time (unless we agree otherwise). 5.2 The interest rate applied to the Account Pre-Term is a fixed interest rate. Details of prevailing interest rates applicable to the Account are available from any Bank of Ireland branch. 5.3 Interest is calculated and accrued each day based on the balance in the Account. 5.4 Any interest earned on the Account during the Pre-Term will be added to the Account balance at Term Maturity. 5.5 You can withdraw money from the Account during the Pre-Term as long as the Account balance does not fall below 20, Term Interest 6.1 Details of the prevailing interest rates applicable to the Account are available at any Bank of Ireland branch. 6.2 The interest rate applicable to the Account is fixed for the Term. 6.3 Interest is paid to the balance of the Account at Term Maturity. 7.0 Withdrawals 7.1 Withdrawals on the Account are not permitted during the Term (subject to clause 8.1). 7.2 In exceptional circumstances, and at the sole discretion of the Bank, full withdrawal and closure of the Account may be permitted prior to Term Maturity. The cleared balance of your Account as at the date of closure will be repaid to you together with interest (if any) and less any DIRT outstanding and any outstanding liabilities owed to us in respect of your Account. 7.3 Withdrawals using an ATM Card, Standing Order or Direct Debit facilities are not available on this Account. 7.4 The proceeds of any cheque lodged to the Account may not be withdrawn until the cheque has cleared, subject to any other condition herein contained (including 7.1). 8.0 Cooling off period 8.1 You may avail of a cooling off period. No charge will apply if the Account is closed at your request within 14 calendar days of the Term Start date. 9.0 Account Maturity 9.1 At Term Maturity, unless you instruct us in writing on or before the final day of the Term, we will automatically transfer the balance of the Account to the Account Part B. 9.2 You may withdraw some or all of your funds at Term Maturity or within 14 calendar days of the funds transferring to the Account Part B. 9.3 Any funds transferred to the Account Part B are subject to the General Terms and Conditions applicable to all deposit accounts, along with the Additional Account Specific Terms and Conditions of the Account Part B DIRT 10.1 The standard rate of DIRT will apply for this Account. This DIRT rate is subject to change. Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland is a member of the Bank of Ireland Group. Additional Account Specific Terms and Conditions for Double Your Interest Account Part B ( the Account Part B ) These Additional Account Specific Terms and Conditions are to be read in conjunction with the General Terms and Conditions applicable to all Deposit Accounts. If there are any inconsistencies between the General Terms and Conditions and the Additional Account Specific Terms and Conditions, Additional Account Specific Terms and Conditions will override the General Terms and Conditions. 1.0 Definitions These Definitions are to be read in conjunction with the Definitions in the General Terms and Conditions applicable to all Deposit Accounts. 1.1 Account Part B means the Double Your Interest Account Part B; 1.2 DIRT means Deposit Interest Retention Tax; 1.3 Term Start means the date the Term starts which is on Term Maturity of the Originating Account; 1.4 Term means the 52 weeks from Term Start; 1.5 Term Maturity means the end of the Term; 1.6 Originating Account means the Double Your Interest Account from which the funds were transferred to the Account Part B; 1. 7 Variable Rate Call Deposit Account means the Standard Demand Deposit Account offered by the Bank from time to time. 2.0 Maintenance of the Account 2.1 The Account Part B is only available to those who hold an Originating Account. 2.2 Term Start is effective once some or all of the balance of the Originating Account transfers to the Account Part B. 2.3 The only funds permitted into the Account Part B are those transferring from the Originating Account. No other lodgements are permitted. 2.4 The Term of the Account Part B is 52 weeks (364 days). 2.5 Interest is calculated each day based on the balance in the Account Part B. 2.6 All gross interest rates and equivalent annual rates (EARs) are quoted based on a 365 day calendar year. 2.7 Statements on the Account Part B will issue annually, except where the balance is below 20 and has been below this threshold amount for a full year (52 week) period, in which case no statement will issue. 3.0 Term Interest 3.1 Details of the prevailing interest rates applicable to the Account Part B are available at any Bank of Ireland branch. 3.2 The interest rate applicable to the Account Part B is fixed for the Term. 3.3 Interest is paid to the balance of the Account Part B at Term Maturity. 4.0 Withdrawals 4.1 Withdrawals on the Account Part B are not permitted during the Term (subject to clause 4.2). 4.2 Accountholders may withdraw all or partial funds within 14 calendar days of the Term Start. No withdrawals are permitted after this time. 8 9

6 4.3 In exceptional circumstances, and at the sole discretion of the Bank, full withdrawal and closure of the Account Part B may be permitted prior to Term Maturity. The cleared balance of your Account Part B as at the date of closure will be repaid to you together with interest (if any) and less any DIRT outstanding and any outstanding liabilities owed to us in respect of your Account Part B. 4.4 Withdrawals using an ATM Card, Standing Order or Direct Debit facilities are not available on this Account Part B. 4.5 The proceeds of any cheque lodged to the Account Part B may not be withdrawn until the cheque has cleared, subject to any other condition herein contained (including 4.1). 5.0 Account Maturity 5.1 At Term Maturity, unless you instruct us in writing on or before the final day of the Term, we will automatically transfer the balance of the Account Part B to the Variable Rate Call Deposit Account. 5.2 Any funds transferred to the Variable Rate Call Deposit Account (as per clause 5.1 above) are subject to the General Terms and Conditions applicable to all deposit accounts, along with the Additional Account Specific Terms and Conditions of the Variable Rate Call Deposit Account. 5.3 The prevailing interest rate for the Variable Rate Call Deposit Account will apply. Details of all applicable interest rates are available from any Bank of Ireland branch. 5.4 Terms and conditions of the Variable Rate Call Deposit Account are included herewith. 6.0 DIRT 6.1 The standard rate of DIRT will apply for Account Part B. This DIRT rate is subject to change. Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland is a member of the Bank of Ireland Group. Additional Account Specific Terms and Conditions for the Variable Rate Call Deposit Account ( the Account ) These Additional Account Specific Terms and Conditions are to be read in conjunction with the General Terms and Conditions applicable to all Deposit Accounts ( Terms and Conditions ). 1.0 Definitions These Definitions are to be read in conjunction with the Definitions in the General Terms and Conditions applicable to all Deposit Accounts. 1.1 Account Number means the 8 digit number that identifies the Account; 1.2 BIC means the Bank Identifier Code; 1.3 Cut-Off Times means the relevant point in time during any Banking Day after which any payment, or payment order received will be deemed to have been received on the next Banking Day; 1.4 IBAN means the International Bank Account Number, which incorporates the Account Number and codes to identify the country, bank and branch of the Accountholder; 1.5 Ireland means the Republic of Ireland; 1.6 PSR means The European Communities (Payment Services) Regulations 2009 and PSR regulated payments means any payments where the payment service providers of both the payer and payee are located within the EEA and where such payments are made in euro or any other EEA currency; 1.7 Sort Code means the 6 digit number that identifies a particular bank and bank branch within the Republic of Ireland. 2.0 Maintenance of Account 2.1 Subject to these Terms and Conditions, we agree to provide an Account in your name. You must operate the Account in credit. 2.2 In respect of payments out of the Account, (debit payments), the date of receipt of such payment orders ( D ) will, subject to applicable Cut-Off Times, be that Banking Day where the payment order is received by the Bank. The Bank will process all payment orders received such that the beneficiary bank will be credited within three (3) Banking Days of the date of receipt by the Bank of said payment order (D+3). With effect from January 1, 2012 the Bank will process all payment orders received such that the beneficiary bank will be credited within one (1) Banking Day of the date of receipt by the Bank of said payment order (D+1).For paper initiated payment transactions, the above referenced processing periods are extended by a further Banking Day[(D+4) and (D+2)]. The above referenced transaction processing times apply only to PSR regulated payments and any non-psr regulated payments may take longer to process. 2.3 In respect of payments into the Account, (credit payments), the Account will, subject to applicable Cut-Off Times, be credited with the amount of any such payment on the same Banking Day as the payment is received by the Bank, save where the date of receipt is not a Banking Day in which circumstances the Account may not be credited until the next Banking Day. Further, the Bank reserves the right to deduct transaction charges from any credit payment prior to applying, or crediting, such payment to the Account. 2.4 In respect of any euro cash lodged to the Account by the Accountholder or any third party the Bank will ensure that the amount of such lodgement is credited to the Account immediately upon receipt of same by the Bank on any Banking Day. 2.5 You must ensure that sufficient cleared funds are maintained in the Account to meet any withdrawals. 2.6 The proceeds of any cheque lodged to the Account may not be withdrawn until the cheque has cleared. The Accountholder, at the discretion of the Bank, may lodge cheques to the Account that are payable to third parties. The Accountholder will be liable to the Bank for any losses incurred

7 2.7 The proceeds of any cheque lodged to the Account in any currency other than euro will be converted to euro at the exchange rate determined by the Bank on the date such transaction is credited to the Account. If the cheque is later returned unpaid, it will be converted to euro at the exchange rate determined by the Bank on the date such transaction is debited to the Account. The Bank will not be responsible for any losses incurred. 2.8 The Bank will at least annually, or at such other frequency as may be agreed with the Accountholder, provide or make available to the Accountholder a written receipt of Account (i.e. transaction receipt or statement) setting out the following details in respect of all Account transactions; (a) A reference enabling the Accountholder to identify each transaction; (b) The amount of the transaction; (c) The amount of any charges applied to the transaction; (d) Where applicable, the exchange rate applied to the transaction; (e) The debit or credit value date of the transaction. The Bank may also, at its discretion, provide the above information in respect of any transaction by way of an individual transaction receipt. 2.9 Statements on the Account will issue annually except where the balance is below 20 and has been below this threshold amount since the previous statement was issued in which case no statement will issue. 3.0 Deposit Account Interest 3.1 The interest rate structure on the Account is tiered which means that the rate increases as the balance in the Account increases and reduces if the balance reduces within the set tiers. 3.2 The rates of interest on the Account are variable. Details of current rates are available from any Bank of Ireland Branch. 3.3 Interest is calculated each day based on the balance in the Account using the then prevailing interest rate. Interest is typically paid annually in March. 3.4 Any change to the interest rates being applied to the Account will be notified to you by whatever means the Bank, in its discretion, deems most appropriate. 4.0 Account Transactions Fees, Lodgements & Withdrawals 4.1 Transactions on the Account include lodgements and withdrawals. Withdrawals using an ATM card, Standing Order or Direct Debit facilities are not available on the Account. 4.2 No transaction fees are applied by the Bank for lodgements to or withdrawals from the Account. 4.3 The Bank may apply transaction fees to the Account in the future, without prior consultation with the Accountholder, and subject to approval by the relevant regulatory authority and reasonable notice to the Accountholder. 4.4 Withdrawals and lodgements can be made on any Banking Day. 5.0 Disputed or Unauthorised Transactions 5.1 The Accountholder must advise the Bank without undue delay, and no later than thirteen (13) months after the transaction date, of any unauthorised or incorrectly executed transactions. 5.2 In the case of a dispute between the Accountholder and the Bank regarding a transaction, the books and records kept by or on behalf of the Bank (whether on paper, microfilm, by electronic recording or otherwise) shall, in the absence of manifest error, constitute sufficient evidence of any facts or events relied on by the Bank in connection with any matter or dealing relating to the Account. 5.3 In the event of an unauthorised transaction out of the Account, the Bank will refund the amount of such unauthorised transaction and will restore the Account to the state it would have been in but for the unauthorised transaction. 5.4 Notwithstanding the provisions of 5.3 above, where any such unauthorised transactions arise as a result of any fraud or gross negligence on the part of the Accountholder, the Accountholder shall be liable for the full amount of such unauthorised transactions. 5.5 In the event of any incorrectly executed transaction resulting from the acts or omissions of the Bank, the Bank will refund the amount of such incorrectly executed transaction and will restore the Account to the state it would have been in had the incorrectly executed transaction not taken place. 5.6 Where any transaction is effected by the Bank in accordance with any unique identifier (e.g. Sort code, Account Number, BIC or IBAN) as supplied by the Accountholder but where the unique identifier supplied is incorrect, the Bank shall have no liability to the Accountholder in respect of such transaction. The Bank will however make all reasonable efforts to recover the funds involved in such transaction. The Bank may charge the Accountholder in respect of all reasonable costs incurred in recovering the funds on behalf of the Accountholder. Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland is a member of the Bank of Ireland Group

8 Information about your Distance Contract pursuant to the European Communities (Distance Marketing of Consumer Financial Services) Regulations 2004 About us The Double Your Interest Account, the Double Your Interest Account Part B and the Variable Rate Call Deposit Account (together the Accounts ) are offered by the Governor and Company of the Bank of Ireland (the Bank or Bank of Ireland ). The principal business of the Bank is the provision of retail financial services to customers. The Bank s Registered Office and Head Office is at 40 Mespil Road, Dublin 4. The registered number of Bank of Ireland in the Companies Office is C-1 and the Bank s VAT number is IE8Y42002P. If you wish to contact the Bank in connection with the Account, please write to the Bank of Ireland branch where you opened the Account. Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland is a member of the Bank of Ireland Group. Description of Financial Service The Double Your Interest Account The financial service being supplied by Bank of Ireland is the Double Your Interest Account. You may open a maximum of one sole Account. Alternatively, you can open up to two joint Accounts. This Account is available to new or existing bank customers depositing a lump sum of money not currently held within the Bank of Ireland Group. A minimum lodgement of 20,000 is required to open the Account. Maximum lodgement amount is 1,000,000. Only one lodgement is allowed and this lodgement should be made at Account opening. Funds held during the pre-term period will receive a fixed interest rate. The Account is intended to be held for the full term of 52 weeks. No withdrawals permitted during the term. The interest rate on the Account is fixed. Details of the prevailing interest rates are available in any Bank of Ireland branch. Interest is calculated and accrued each day based on the balance in the Account. Interest accruing on the Account shall be paid after the deduction of Deposit Interest Retention Tax ( DIRT ). Currently there are no other taxes or charges applying to the Account but this is subject to change - please see the enclosed terms and conditions. At maturity of the Account, unless the Bank receives written instructions from the Accountholder on or before the final day of the term, funds will automatically transfer to the Double Your Interest Account Part B. The Double Your Interest Account Part B The financial service being supplied by Bank of Ireland is the Double Your Interest Account Part B. The Account Part B is not available for general sale. The only funds permitted into the Account Part B are those transferring from the Double Your Interest Account. No other lodgements are permitted. Accountholders may withdraw all or partial funds within 14 calendar days of funds transferring from Double Your Interest Account. No withdrawals are permitted after this time. The Account Part B is intended to be held for the full term of 52 weeks. The interest rate on the Account Part B is fixed.details of the prevailing interest rates are available in any Bank of Ireland branch. Interest is calculated and accrued each day based on the balance in the Account Part B. Interest accruing on the Account Part B shall be paid after the deduction of DIRT. Currently there are no other taxes or charges applying to the Account but this is subject to change - please see the enclosed terms and conditions. At maturity of the Account Part B, unless the Bank receives written instructions from the Accountholder on or before the final day of the term, funds will automatically transfer to the Variable Rate Call Deposit Account. Variable Rate Call Deposit Account The financial service being supplied by Bank of Ireland is a Variable Rate Call Deposit Account. A minimum lodgement of 1 is required to open the Account. The rate of interest applicable to the Account is a variable rate. Details of the current interest rates are available in any Bank of Ireland branch. Interest is calculated each day based on the balance in the Account using the then prevailing interest rate. Interest is typically paid once a year in March. Interest accruing on the Account shall be paid after the deduction of DIRT. No transaction fees are applied by the Bank for lodgements to or withdrawals from the Account. Your right to cancel You may cancel the Account under the European Communities (Distance Marketing of Consumer Financial Services) Regulations, 2004 (the Regulations ) within 14 days of the opening of the Account by sending a notice in writing to your Account opening branch. Any credit amount in the Account and interest due at the date of cancellation will be returned to you. You have the option to close the Variable Rate Call Deposit Account at any time by sending a notice in writing to your Account opening Bank of Ireland branch. The cleared balance of your Variable Rate Call Deposit Account as at the date of closure will be repaid to you together with interest (if any) and less any DIRT outstanding and any outstanding liabilities owed to us in respect of your Account. Governing law and language The Account will be governed by and construed in accordance with the laws of Ireland, and the courts of Ireland shall have exclusive jurisdiction to resolve any disputes in connection with the Account. The English language will be used for the purpose of interpreting the terms and conditions of the Account and for all communication in connection with the Account. Making a complaint If you are not happy with any aspect of our service or products, you can let us know by contacting your Account opening Bank of Ireland branch. If you are not satisfied with the response you receive from your branch, you can contact our dedicated Customer Care Unit by writing to Customer Care Unit, Bank of Ireland Head Office, 40 Mespil Road, Dublin 4, or phone: (lines open Mon-Fri 9am-5pm) or (from abroad). We always do our best to find a satisfactory resolution to your complaint. However, if you are not satisfied with the outcome, you can make a complaint to the Financial Services Ombudsman, by writing to the Financial Services Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Bank of Ireland is regulated by the Central Bank of Ireland. Bank of Ireland is a member of the Bank of Ireland Group

9 Bank of Ireland is regulated by the Central Bank of Ireland R.3 (09/11)

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