PROCESS, PRICING, POSSIBILITIES and POLICIES. web: talk: type:

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1 PROCESS, PRICING, POSSIBILITIES and POLICIES web: talk: type:

2 DESIGN PROCESS 1 / TALK The design process begins with a phone call, conversation, or meeting where we ll talk about your ideas, inspiration and all your paper needs. If you re in or near Santa Barbara, we d love to meet with you in person. Call ( ) or (hello@lillyandlouise.com) us to set up a time and date to talk or meet. Once you re confident that we understand your ideas, we will present you with an estimate for the project. This usually takes about one week to prepare. 2 / SIGN Once you ve reviewed our estimate and decided that we re a good fit for your project we ll provide a contract outlining the details of your project and collect a 50% non-refundable deposit to begin design. 3 / DESIGN Within three weeks of receiving your signed contract and payment, we ll send a PDF including 2-3 initial design directions* created just for you. *Initial design directions for wedding invitation suites include the invitation, reply card and accompanying envelopes. After we ve discussed your initial feedback, we ll implement the chosen design into any remaining elements of the suite. 4 / REVIEW Now, you ll review our design directions, sleep on them, and choose a direction to develop, then give us your feedback. 5 / REVISE We ll perfect your design through up to three rounds of revisions provided as PDF proofs via . Additional revisions can be completed at a $75 per revision/pdf proof fee. 6 / APPROVE We ll provide a final, print-ready proof for your review. This is when you check closely for correct spelling and details. We require approval of the final proof by a written statement sent via . At the time of your design approval, your balance is due. 7 / PRINT After all is approved, we ll prepare and send your project to one of our trusted local printers. Turnaround times vary depending upon the type of printing you choose. Generally printing, assembly and delivery take three weeks. Our projects are delivered ready to assemble. You may opt for Lilly & Louise to assemble your project for an additional fee, and we ll begin assembly as soon as we receive your items from the printer. 8 / DELIVER We'll carefully package and send your project on its merry way. LILLY & LOUISE. process. 2

3 CUSTOM TIMING Our clients choose to work with us because they want something truly unique and custom. If you've found the design you want from a stationery book--order it. We get excited about working oneon-one with our clients to create designs that uniquely reflect them, their personalities, and their story. Whether your taste is elegant or funky, modern or classic, we love designing the perfect harmony of type, color, paper, and imagery to make it yours. Timing varies depending on the details and complexity of your project. As a starting point, we work backwards from your event date and set up a timeline. For weddings, we like to start working together six months before your wedding date. When thinking about timing, consider your mail date and RSVP date in relation to your event date. PAYMENT PRICING Because our designs are custom, our pricing is also custom and is handled on an individual basis. Our custom wedding invitation packages (invitation, envelope, reply card, reply envelope/postcard, and information insert) start at $1,200 for flat printing and $1,800 for letterpress (based on an order of 100 invitation packages). Party invitations, Save-the-date cards, birth announcements, and other event stationery start at $200 for a quantity of 50 (including printed outer envelopes). We accept payment by check and PayPal. For payments made online via PayPal, we charge an additional 2.9% fee for domestic US payments and a 4.7% fee for international orders. If you wish to pay by PayPal, we will send you a PayPal invoice. let's TALK hello@lillyandlouise.com LILLY & LOUISE. pricing. 3

4 12 to Wimberley Driftwood FM 3237 to Wimberley 290 Creekside Pavilion FM Slaughter Ln. Buda 1 35 Austin Ben White Blvd. Kyle 35 N PAPER POSSIBILITIES: Invitation Need some ideas to help get you started thinking about your invitation suite? Below is a list of common and not-so-common stationery items and event paper goods.. SAVE-THE-DATE As simple as a postcard, or as complex as you can imagine. INSERTS Share a little more info such as travel and accommodation details, wedding websites, event addresses, or reception details. BELLY BAND A simple addition to your invitation suite to hold all your paper pretties inside the envelope. FM 1826 I NVITAT I O N Who, what, when, where and if you want why. Your invite can come in any shape or size. FM 150 FM 1626 MAP If you think guests will need some help getting around town, include a custom map highlighting event locations and your favorite places. POCKET FOLDER If you have many elements to your invitation suite, a pocket folder helps keep it organized inside the envelope. ENVELOPE One of the invitation basics. Add a liner for a more custom touch. REPLY CARD Accept guests' responses to your invitation in style. This can be a simple postcard, or a traditional card and envelope. Peachy Sigler 1234 Main Street Somewhere, California Peachy Sigler 1234 Main Street Somewhere, California ENVELOPE ADDRESSING We can typeset your addresses to compliment your invitation design and print them onto the envelope, or onto a lovely label. We also work with some fine calligraphers who can provide hand-written beauty. REHEARSAL DINNER INVITATION/INSERT Send as a separate invitation, or include it as an insert if all guests are invited. PERSONAL STATIONERY Send thank you notes or "just because notes. LILLY & LOUISE. possibilities. 4

5 PAPER POSSIBILITIES: Day-of Items And now for the party: unify your entire event with complimentary paper goods. Below are some items to consider, but if you have an idea not outlined below, let us know! ESCORT CARDS AND/OR PLACE CARDS For parties with assigned seating, direct guests to their spot. Flat or tented, tags or pins, this is a fun place to get creative. FAVOR TAGS Add a personal touch to your party favor to thank guests for their support. MENU CUSTOM GOODIES The sky's the limit. We'll consider anything you can dream up to put that extra personal touch on your party. From custom coasters with your signature drink recipe to fun "just because" flags. We love to get creative here. TABLE MARKERS Mark your tables at your event so guests know where to sit. MENUS Share what's on the menu for evening. Tuck into the napkin at each place setting, place at the head of the table. Oh, and don't forget dessert! chocolate sign our book Annie & Joe WELCOME BAG ITEMS If you're expecting guests from out of town, welcome them to town with a bag of goodies that happens to be beautifully packaged. PROGRAM Help guests follow along. Share the order of events, the ceremony details, a thank you, or trivia about you and your guests. EVENT SIGNAGE Add fun or subtle signage to your event so guests spend more time kicking up their heels, and less time wondering why there's a basket full of flip-flops, or if there's garlic in the potatoes on the buffet. WEEKEND ITINERARY For destination celebrations, we know these come in handy! Include with the invitation, or place in a welcome bag. LILLY & LOUISE. possibilities. 5

6 FRE Q U E NT LY ASKED QUESTIONS If you have a question that s not answered below, give us a call ( ) or send us an (hello@lillyandlouise.com) and we ll be happy to advise. How do I place an order? After you ve read these guidelines, give us a call and we ll get started. ( ) When should I start designing my invitation? Now! We encourage you to start as soon as possible on your wedding or party stationery. Generally our custom wedding invitation designs take 8 weeks to design and 3 weeks for printing and assembly. Simpler party invitations take approximately 4 weeks to design and print. When thinking about timing, consider your mail date and RSVP date in relation to your event date. How much does it cost? See PRICING on page 3. Do you have a collection I can order from? Not yet, but we re working on it. We ll be sure to let you know when it s ready! Can you recreate a design I found on the internet? No. We love to see things that inspire you, but we do not copy other artists /companies' designs. Can you print my guests addresses onto the invitation envelopes? Yes, we can incorporate the typefaces used in your invitation on the address; we can include it in your estimate. Can Lilly & Louise design other paper goods for my wedding or party? Yes! We love to incorporate invitation design details into any element of your celebration; such as programs, menus, favors, table numbers, escort cards or place cards, signage, thank you notes, weekend itineraries, welcome bag items...you name it! What kind of printing do you offer? The beauty of custom work is that the sky is the limit. While most of our projects are digitally printed or letterpress printed, we can offer any kind of printing or finishing, such as embossing, foil, special dies, you name it. Leslie works one-on-one with local printers and checks all jobs on press (she s kind of a perfectionist, well...not kind of). We ll talk about your printing/finishing preference and include it in your estimate. What if there is an error on the final printed invite? We require final approval from you before printing, therefore it's your responsibility to proofread the invitation for mistakes. Lilly & Louise is not responsible for content, text or grammatical mistakes that were approved on the final proof. It will cost a minimum of $350 to reprint. If your reprint requires a reorder of paper or envelopes, please allow time for shipping (this amount does not include rush shipping of paper or envelopes). What forms of payment to you accept and what is the payment policy? See PAYMENT on page 3. Do you have a store I can visit? No, we work from our studio in Santa Barbara, California. We meet local clients by appointment and all other clients by phone call or Skype. LILLY & LOUISE. faq's. 6

7 POLICIES and some fine print Design Process The design process begins with a phone call, conversation, or meeting where we ll talk about your ideas, inspiration and all your paper needs. After we have an idea of what you're looking for, and you re confident that we understand your ideas, we will present you with an estimate for the project. This usually takes about one week to prepare. Once you approve the estimate, we ll provide a contract outlining the details of your project and an invoice for a 50% non-refundable deposit to begin design. As soon as we receive your deposit and signed contract, we can begin the design process. Lilly & Louise will present up to three initial custom design directions* based on your ideas and inspiration we discussed in our first meeting/conversation. *Initial design directions for wedding invitation suites include the invitation, reply card and accompanying envelopes. After we ve discussed your initial feedback, we ll implement the chosen design into any remaining elements of the suite. After you've reviewed our first drafts, we'll discuss your feedback and changes. If you wish to see additional initial designs, we will adjust your estimate accordingly. Up to three rounds of revisions provided as PDFs via are included in your estimated fee. Revisions are not redesigns. Additional revisions can be completed at a $75 per revision/pdf proof fee. After revisions are complete, we ll provide a final, print-ready proof of all pieces to be printed for your review. This is your last chance to proofread for typos, color, and details. We require approval of the final proof by a written statement sent via . After receiving your approval, we ll prepare and send your files to one of our trusted local printers. Leslie works one-on-one with local Santa Barbara printers and checks all print jobs on press. Any changes made after we deliver your files to the printer will incur an additional fee. At the time of design approval, your balance is due. Depending on the type of printing you chose, turnaround times vary. Generally printing, assembly and delivery take three weeks. Our projects are delivered ready to assemble. You may opt for Lilly & Louise to assemble your project for an additional fee, and we ll begin assembly as soon as we receive your items from the printer. Estimates Estimates are created on a per-project basis. Estimates are considered planning documents, not obligations, and are valid for orders placed within 30 days. Upon placement of order, quantities and prices indicated on the final estimate shall be considered an agreement to purchase. Quantities We suggest your invitation quantity be 50-75% of your total guest count, depending on the amount of families and couples. We'll provide 10% additional outer envelopes for your projects to account for addressing errors. If you would like to order additional invitations after receiving your final order, your additional invitations are subject to a $200 minimum charge and higher per-unit cost to account for production and press set up fees. Additional Costs If our costs increase due to changes in the job specification, or other unforeseen reasons, we will amend the project estimate, and may require additional deposit to proceed with the job. LILLY & LOUISE. policies. 7

8 Proofing Lilly & Louise aims to provide accurate typesetting and content proofing. It is the responsibility of the client to proofread and approve all final type, layouts, and content. Additionally, any changes to copy, content, or other included material must be communicated to Lilly & Louise in writing. Your approval shall be conclusive of approval for artwork, typography, and other content items. Digital Proof Approval Once we have finalized the design, we will you a final PDF proof which you must approve before the job goes to press. At the time of your design approval, your balance is due. You will be responsible for additional charges incurred as a result of changes requested after written approval has been given. Colors We will happily attempt to match special colors, but we cannot guarantee perfect matches. Colors on your PDF proof/screen will vary slightly from the printed color. Timeline We'll set up a timeline when we begin your project. Please allow three weeks for design time after receipt of your deposit, and two to three weeks for printing and assembly (if required) after receipt of your final approval. Payment Upon final approval of the design for print, we will send an invoice for the balance due. All orders must be paid in full before they go to press. Should final payment and/or design approval not take place, customer forfeits deposit and contract is terminated. We accept cash, checks, and PayPal. For payments made online via PayPal, we charge an additional 2.9% fee for domestic US payments and a 4.7% fee for international orders. Shipping Ground shipping costs are a flat rate of $25 per box. This will be included on your final invoice. Should the client wish to use another shipping method, please let us know at the time of design approval. Alternative shipping methods must be payed in full before shipment. We cannot be responsible for damage during shipping. If your job suffers damage in transit, you must file a claim against the carrier (UPS, USPS, Fed Ex, etc) to recover the value. We will try to reprint the order as quickly as possible as a service to you, but we will have to charge the full price for the replacement, including a new nonrefundable deposit. Customs, shipping and handling charges are in addition to imprinting costs. We insure the job for the amount paid to Lilly & Louise. For international orders, we place the total value of your order as the value of your package. Cancellation by us for any reason Lilly & Louise cannot be responsible for unforeseen circumstances, work-stoppages, 'acts-of-god', which may make it impossible for us to complete your job in a reasonable amount of time. Our complete obligation to you may be discharged in its entirety by our refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur. Please be aware that any delays caused by you will postpone your estimated completion date. Cancellation by you for any reason If you decide to cancel the job prior to any part of it going to press, you agree to forfeit your deposit. Cancellations after the job has gone to press will not be accepted. You cannot cancel any part of your job once the contract has been signed. All quantities of each item provided in a final estimate are covered by this clause upon acceptance of the contract. Any quantities lowered or items cancelled are at the sole discretion of Lilly & Louise and will constitute forfeiture of that portion of the deposit. LILLY & LOUISE. policies. 8