Market Overview Poland 2014

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1 Shared Services Centres Business Process Outsourcing

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3 Introduction Page Personnel Shared Services Centres in Poland specializes in recruitment for the SSC/BPO area. As PageGroup, we deliver mass- or single-recruitment services in respect of financial and nonfinancial positions ranging from entry level, via specialists and experts, through to managerial roles: Team Leaders, Process Managers, Directors, Heads of Shared Service Centres, etc. With our two specialized brands we are able to supply people with all levels of experience. Page Personnel provides candidates for both basic and specialist positions, while Michael Page s field of expertise is recruitment for posts in middle or senior management. Main disciplines: Finance & Accounting Banking & Financial Services Operations Customer Service Our specialist approach assures us of a far-reaching understanding of each discipline in which we operate, and of the companies and individuals operating within it. This allows us to broker a perfect match between the parties, in the most targeted and responsive manner. Our clients are mainly large and medium-sized multinational companies that have established their shared service centres in Poland. We have also assisted a number of organisations in the financial services with their strategic hiring for offshore hubs in Poland, both existing and new. Our team of expert consultants can equip you too with a better understanding of how specific features of Poland s employment market may be tackled, in order that your organisation can attract the best possible talent. Regards, Wojciech Bartz, Executive Manager

4 Poland in figures POPULATION Number of inhabitants: 38.5 million Number of students: 1.7 million Higher education rate: 17% Number of people employed in service centres with foreign capital: over 128,000 (leader in employment in business services in the CEE region) 1 ECONOMY Average monthly income in the companies sector (June 2014): 3943,01 PLN Gross domestic product (2013): billion USD 2 Unemployment rate (May 2014): 12,5% Real GDP growth (2013): 1,6% GDP per capita (PPP, 2013): 23,275 USD 3 International membership: > EU > OECD > WTO > Schengen Zone 1 Source: Association of Business Service Leaders in Poland (ABSL) 2 Source: International Monetary Fund: World Economic Outlook Database, April Source: World Bank

5 Poland: the leader in the CEE region: facts and trends Over the last few years Poland has become the undisputed leader in Central and Eastern Europe as regards modern advanced offshore business services; and one of the major centres for such services anywhere in the world. Poland is able to supply a wide array of benefits to new investors, including an abundance of experienced BPO/SSC staff, a large number of students speaking 1-3 foreign languages, relatively low labour costs, and infrastructure already in place. Around a dozen of the country s towns and cities serve as locations for BPO and SSC centres, and the rail and road network grows with each passing year. Poland 128,000 employees in business services Hungary, Romania, Slovakia 122,000 employees in business services Czech Republic 50,000 employees in business services Poland is also a leader in the CEE region when it comes to employment in business services, with a 20% annual growth rate noted for this sector. 4 Out of a total of some 300,000 employed in this sector in the region as a whole, more than 40% (122,000 people) are in Poland. And this number is predicted to rise to around 200,000, mainly as a reflection of dynamic growth in the area of financial services. 5 4 Source: Association of Business Service Leaders in Poland (ABSL) 5 Source: Association of Business Service Leaders in Poland (ABSL)

6 Services The centres already located in Poland encompass the most critical areas and services for shareholders and clients alike, i.e. Finance & Accounting, Financial Services, Information and Communications Technology, Research & Development, Human Resources, Customer Service, Procurement and the Supply Chain. Finance & Accounting IT Services: Application Services 48 % 59 % Customer Service (excl. IT Support) IT Services: Infrastructure Services HR Financial Services Procurement Document Management Decision Support & KPO Research & Development Legal Services Supply Chain Other 20 % 20 % 17 % 16 % 12 % 12 % 35 % 32 % 27 % 28 % 42 % Figure: Services provided by centres located in Poland 6 6 Source: Association of Business Service Leaders in Poland (ABSL); based on the results of ABSL survey directed to service centres (n=71), 2013

7 Competitive labour costs When compared with Western Europe, the Polish market looks very attractive from the point of view of labour costs. At competitive cost levels, it is possible to find the following competencies: 7 Position Monthly basic salary Total annual cost to employer* Junior Accountant ,960 Customer Service with foreign languages ,960 Fund Accountant ,960 AML Analyst 1,000 14,400 Accountant 1,200 17,280 Treasury Specialist 1,400 20,160 Internal Auditor/SOX 1,400 20,160 Financial Analyst 1,500 21,600 Product Controller 1,800 25,920 Team Leader / Supervisor 2,300 33,120 F&A Manager 3,500 50,400 Head of SSC 5,000-11,000 72, ,000 * Basic annual salary plus social charges. 7 Source: Page Personnel Salary Report 2014 (Shared Service Centres, Business Process Outsourcing); Michael Page International (Poland) Sp. z o.o

8 Office space According to the CBRE, as of early 2014 there was around 6.88 million sq m of modern office space located in Warsaw and Poland s eight major regional cities. A further 1.16 million sq m was under construction. Average monthly costs range between EUR 10 and 13.5 / sq metre (central Warsaw not included), while prime headline rents in A-class buildings range between EUR 11 and 16 / sq metre (central Warsaw not included). AVERAGE HEADLINE RENTS (EUR/sq m/month) Warsaw Krakow Wroclaw Tri-City Poznan Katowice Lodz Szczecin Lublin Figure: Average Headline Rents (EUR/sq m/month) 8 8 Source: CBRE Research, January 2014

9 Why Poland? European time zone Competitive labour costs Cultural and linguistic compatibility with Western Europe (30+ languages covered) Almost 500 business service centres already operating Developed infrastructure Office space availability A choice of 17 potential locations already hosting SSC/BPO centres with airport access Talent pool Over 128,000 people already employed in the sector Approx. 1.7 million students, with over 485,000 graduating each year Incentives Tax (CIT exemption in Special Economic Zones, property tax exemption) Investment support (Government grants, EU cash grants for R&D)

10 Page Personnel Poland IMPRINT: October 2014 Publisher: Michael Page International (Poland) Sp. z o. o. Zlota 59 Str Warsaw Poland Contacts: Wojciech Bartz Executive Manager Page Personnel T: Joanna Mroczek Director CBRE Research & Consultancy T: Disclaimer: The information provided in this publication has been carefully researched and compiled. Nevertheless, the authors and publishers take no responsibility for the correctness and completeness of the publication. Like any printed material, it may become outdated. All rights are reserved, including those pertaining to photo- mechanical reproduction and storage in electronic media.

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