Product Knowledge Guide

Transcription

1 Product Knowledge Guide Volume 2, Zogoflex What is Zogoflex? Zogoflex is an amazingly tough material used to make our durable dog toys. Buoyant, pliable and designed to be recycled, Zogoflex creates virtually no waste during our manufacturing process. Zogoflex is non-toxic and FDA Compliant (meaning it s safe to eat off of)! Zogoflex dog toys come in seven shapes and two categories: PLAY and CHEW. Why Zogoflex? Made in the USA 100% of Zogoflex toys are made in the USA Guaranteed We offer a one time refund or a new toy guarantee if a customer s dog is able to destroy their Zogoflex toy Extremely Durable Toys come in Small and Large for different size breeds Safe All toys are non-toxic, do not contain latex and are BPA-and-Phthalate-free Made in the USA GUARANTEED FDA Compliant Available in easy-to-spot colors and black Dishwasher Safe Gentle on a dog s mouth Slobber Proof = Not Smelly This safe material does not absorb drool 100% Recyclable through our Join the Loop Program

2 All About Toppl Introducing West Paw Design s Newest Zogoflex dog toy, Toppl! Toppl is a durable treat dispensing, puzzle toy you load with a dog s favorite dry or wet treats to keep them occupied. Each soft, rounded toy wobbles and tips but won t dent and scratch furniture. Available in sizes small and large (sold separately). For clever dogs, customers can increase the challenge by combining the small and large sizes. Stack small on top of large Push once to combine into a treat puzzle Twist Toppls together to lock into place But that s not all... Toppl tips over, rolls all around and challenges dogs to try to get that treat out. Toppl contains a "window" to sneak in chew sticks or other savory snacks. Toppl's flexible inner prongs trap treats so they don't fall out.

3 How is Black Zogoflex different? Black Zogoflex is made from the excess materials produced by manufacturing its colorful cousins. By recycling every last scrap of Zogoflex and swirling them together with black coloring, we're able to produce this zero waste dog toy. Tux Hurley Jive ECO-FRIENDLY 100% recyclable Non-toxic Dishwasher Safe Customers can recycle their Zogoflex dog toys through our Join the Loop Infinite Recycling Program! West Paw Design collects dog tired Zogoflex products from our customers and recycles them into new toys. West Paw Design is taking steps today for a better tomorrow. How? Send the item(s) back to West Paw Design: Join the Loop West Paw Design East Frontage Road Bozeman, MT USA

4 Recommend The Right Toy For Your Customer Choosing a dog toy can be confusing. Here are some questions to ask so you can recommend the most appropriate toy: What size dog do they have? suggest EXTRA SMALL, SMALL or REGULAR/LARGE sized toy accordingly Does the customer often play with them or is the dog often left alone? suggest a PLAY or CHEW toy accordingly Does the dog chew the owner s belongings (shoes, socks, furniture)? suggest Hurley, Jive, Tux Will the dog play fetch? suggest Jive, Tizzi, Zisc or Bumi Zisc Chew OR Play The difference between chew and play: CHEW toys are meant to satisfy a dog's need to gnaw. Tux PLAY toys are meant for supervised and interactive play. Tizzi Hurley Toppl Bumi Jive Guaranteed Tough? Please educate customers about our guarantee: If their dog is one of the few that can damage the toy, they should discontinue use and take advantage of our ONE time money back or replacement guarantee. How Does Our Zogoflex Guarantee Work? GUARANTEED The customer can send the damaged toy directly back to West Paw Design with a note to let us know the breed and age of their dog, and how long it took their dog to damage the toy. (We are constantly working to improve our products and love the feedback.) OR You can handle the return in your store. Simply refund or exchange your customer s purchase and send us back the toy(s). Let us know what was returned and we will issue a credit to your account to apply to your next order.

5 Chew Play Benefits. Tips and Tricks! jive + chew Benefit / Use: Our most durable ball yet! Grooved design gives ball an extra rowdy roll. Tip / Trick: In warm weather get your dog to cool off by throwing Jive in a lake or pool and having them chase after it! Extra small and small Jive fit in many standard ball throwers. tux + chew + treat hider Benefit / Use: Our toughest toy yet! For serious chewers. Tip / Trick: Fill Tux with chicken broth, yogurt or water and freeze to give your dog something delicious and nutritious to gnaw on and keep them hydrated too. hurley + chew NEW! toppl + puzzle toy + treat dispensing + mental stimulation Benefit / Use: Outlasts the most tenacious chewers and satiates a dog s need to gnaw. Tip / Trick: A stick, a bone and a chew toy in one. Unlike a raw hide bone, this classic chewing toy floats and won t get soggy or smelly! Benefit / Use: Traps treats with its inner prongs and tips over to keep dogs entertained and mentally challenged. Tip / Trick: Interlock the two sizes (sold separately) to create a more challenging puzzle toy. tizzi + tug-o-war + treat hider Benefit / Use: Tizzi s handles twist together to throw farther, or unlock the handles to hide treats inside. Tip / Trick: Make dogs work harder for their treats. Tucking a treat inside entertains and increases mental agility. bumi + tug-o-war Benefit / Use: Bumi s fun S shapes flexes to twice its length. Built for impressive flinging distance. Tip / Trick: Get your dogs to play nicely together. Great for pet vs. pet play or owner vs. pet tug-o-war! zisc Benefit / Use: Gentle on dog's mouths and gums, more durable than hard plastic, and faster than a frisbee. Tip / Trick: Forgot your travel dog bowl at home? Flip Zisc over and fill it with food or water!

6 Frequently Asked Questions Below are common questions our Customer Service team receives. What is Zogoflex? Zogoflex is the name of the safe polythermal plastic we use to create our line of super durable dog toys. Zogoflex does not contain rubber. Where is the Zogoflex material from? 100% of the material is from the United States. Do all of the shapes float? Yes. Although some are more suitable for water play such as Jive, Hurley, Zisc and Bumi. Are the Black Colored Zogoflex toys more durable? No. All colors have the same durability. Do I have to monitor my dog while he plays with a Zogoflex toy? Yes. Some dogs can chew through anything - and we mean anything. While all of our Zogoflex toys are made of the same safe and non-toxic material, the durability can vary [see the difference between CHEW and PLAY]. West Paw Design recommends customers always know their dog's behavior before leaving them alone with a toy. Is Zogoflex safe? What if my dog swallows a piece? Yes. Zogoflex is safe meaning it's BPA-and-Phthalate-free, FDA compliant and non-toxic. Should a dog swallow a piece of the toy, immediately remove the toy from the dog. As is the case with most non-food items that are ingested by a dog, pieces of Zogoflex can pass through without harm. While Zogoflex is inert and non-toxic, non-food items have the potential to get lodged in the digestive tract. If the dog has swallowed a piece of the toy, a veterinarian should be called. Do any other pet companies make toys out of Zogoflex? No. West Paw Design is the only company who uses this super durable material.

7 About West Paw Design Surrounded by the beautiful Rocky Mountains, West Paw Design is a world-class manufacturer of eco-friendly and high-quality toys and bedding for dogs and cats. Driven by a passion for pets and the joy they bring, West Paw Design creates innovative products using sustainable materials, resulting in a meaningful value for our customers. Established in 1996, West Paw Design's 80+ employees are extremely proud that 100% of their products are made in the USA. West Paw Design is now a Certified B Corporation. Have a question that wasn t answered? Contact us at or westpaw@westpawdesign.com Visit us at: Find us on:

8 West Paw Design. Made in America with the planet in mind, and pets at heart West Paw Design PUP Quiz What % of West Paw Design s Zogoflex products are made in the USA? What is the difference between Zogoflex s CHEW and PLAY toys? What can a customer do if their dog destroys a Zogoflex toy? How do you turn the Toppl into a puzzle toy? Name one Zogoflex fetch toy? Answer Key: (1) 100% (2) Chew toys are to satiate a dog s need to gnaw. Play toys are meant for supervised and interactive play between a pet and its owner. (3) Get a one time refund or replacement toy. (4) Combine small and large Toppl (5) ANY! You can play fetch with all Zogoflex toys