Printer Driver Installation Guide

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1 Fujitsu Dot Matrix Printer DL Series Printer Driver Installation Guide - Windows 7 - Windows Server 2008 R2 Rev.01: April 12, 2010

2 IMPORTANT NOTE TO USERS For Windows 7 / Windows Server 2008 R2, install the printer driver before connecting the printer to your personal computer. Either of the following messages is displayed in the setup program: Printer is ready for installation. or Printer driver installation has been completed. After the message is displayed, connect the printer to your PC. If the printer is already connected to your PC before the printer driver installation, see the section Troubleshooting in Setup in this manual. Do not use this printer driver in other printers (other than Fujitsu DL7600). Do not use Fujitsu DL7600 printer with any printer driver from other manufacturers. When printing in Windows 7 / Windows Server 2008 R2, set the printer function setting to its default factory configurations. If any other setting is used, the desired printing results will not be provided. After inserting the Setup Disk into your PC s CD-ROM drive, the FUJITSU DL Series Software setup window is displayed. If your operating system is Windows 7 / Windows Server 2008 R2, click the OK button. For any other Windows operating system, click the EXIT button. For some versions of Windows 7 / Windows Server 2008 R2, the installation procedure or display contents may vary. If so, follow the recommended onscreen instructions. For setup, always log on using an administrator account. During setup, in the User Account Control dialog box, you may be asked, Do you want to allow the following program from an unknown publisher to make changes to this computer? Select Yes. When using 64-bit Windows 7, follow the above procedure also. If a different-version printer driver has been installed, delete it first and proceed with set up. The contents of this manual are subject to change without notice for its improvement. Fujitsu Isotec bears no responsibility for any infringement of any third-party s patent right or any other rights resulted from the usage of data provided in this document. 2 / 24

3 ABBREVIATIONS USED IN THIS MANUAL Windows 7 Ultimate Windows 7 Ultimate x64 Edition Windows 7 Enterprise Windows 7 Enterprise x64 Edition Windows 7 Professional Windows 7 Professional x64 Edition Windows 7 Home Premium Windows 7 Home Premium x64 Edition Windows 7 Starter Microsoft Windows Server 2008 R2 Enterprise Microsoft Windows Server 2008 R2 Standard referred to as Windows 7 referred to as Windows Server 2008 R2 ABOUT THE TRADEMARK Company names and product names mentioned above are registered trademarks or trademarks of each company. 3 / 24

4 INSTALLING PRINTER DRIVER In this section, Windows 7 Professional is used as an example of how to install the printer driver on a PC using Windows 7 / Windows Server 2008 R2 operating system. In the following procedure, the Fujitsu DL7600 printer driver is set up. When using another printer or another printer driver, change it to your current printer or printer driver name to follow the procedure. Setup using Plug & Play 1. Log on as an administrator of the computer. 2. Insert the Setup Disk into your PC s CD-ROM drive. The Auto Play window will be displayed. Click Run DLSELECT.EXE. If the Auto Play window is not displayed, use Explorer or another application to open CD-ROM. and double click the DLSELECT.EXE file. 3. The FUJITSU DL Series Software Setup window is displayed. From the printer driver list, select DL7600 and click the OK button. When using the latest printer driver downloaded from our web site, double click the executable program (a file whose extension is EXE) in the downloaded driver data folder / 24

5 4. When the dialog box, Do you want to allow the following program from an unknown publisher to make changes to this computer? is displayed, click Yes. 5. The FUJITSU DL Series Printer Driver Package window is displayed. Click the OK button. 6. Select a printer driver to add will be displayed. To use a network port, check mark the option Use a network port. Depending on the printer driver selected in the FUJITSU DL Series Software Setup Window, the window composition may vary. In this manual, Fujitsu DL7600 has been used as reference. 5 / 24

6 7. Follow the display menu and select a printer driver to install. Then, click the OK button. If selecting Use a network port, go to step a. If you do not wish to install the printer driver, select Cancel. When the procedure is ended without any printer driver installation, double click each executable program of FUJITSU DL Series Software Setup or FUJITSU DL Series Printer Driver Package again or install the printer driver through Setup method using Add a Printer Wizard. About Use a network port (1) For creation or setup method of a network port, read the manual or setup guide of an optional LAN board or LAN adapter or see the Help topic in Windows 7 or Windows Server 2008 R2. (2) When using a network port created through an optional LAN board or LAN adapter or using Windows Standard TCP/IP port, select this item. (3) Do not select this item when using a parallel port or a USB port. 8. In Windows Security dialog box the dialog, Windows can t verify the publisher of this driver software is displayed. Select Install this driver software anyway. 9. A file copy starts. Wait until the message Printer driver is ready for installation. 10. Once the message, Printer driver is ready for installation, is displayed - Click the OK button. 6 / 24

7 11. Connect the printer to your PC and turn on the printer power. 12. Installing device driver software is displayed in the taskbar notification area. After a while, the message Fujitsu DL7600 Device driver software installed successfully is displayed. When a USB interface is used for connection the message Your device is ready to use is displayed instead. 13. Select Start, and then select Devices and Printers / 24

8 14. Make sure that the printer driver icon is added to Printers and Faxes section. 15. Restart Windows. This completes the printer driver setup. When Use a network port is selected: a. The following message is displayed: Use a network port is selected. Read the instructions carefully and click the OK button. b. In the Windows Security dialog box, the message, Windows can't verify the publisher of this driver software is displayed, select Install this driver software anyway. c. A file copy starts. Wait until the window of Procedure D. is displayed. 8 / 24

9 d. The Add Printer Wizard is displayed. Select Add a local printer. e. Specify a port to connect the printer and click Next. 1 If a port is not available, for example, in cases where a network port to use is not present in the list of Use an existing port, select a temporary port such as LPT1:(Printer Port). 2 f. The dialog Install the printer driver is displayed. From Manufacturer, select FUJITSU. From the list of Printers, choose a model to use and click the Next button g. The dialog Type a printer name is displayed. Type the printer name and click the Next button. When changing the printer name, key-in the changed printer name. 9 / 24

10 h. A file copy starts. Wait until the window of Procedure I. or Procedure J. is displayed. i. The Printer Sharing Window is displayed. Select according to your computer environment and click the Next button. The Printer Sharing Window may not be displayed for some computer environments. When the Printer Sharing Window is displayed, select according to your computer environment. (1) Not sharing : Select Do not share this printer. (2) Sharing : Select Share this printer so that others on your network can find and use it and enter Share name, Location, and Comment. j. Make sure that the message, You've successfully added Fujitsu DL7600, is displayed, and click the Finish button to terminate the wizard. When multiple printer drivers have been installed, Set as the default printer is displayed. Select as needed. In this window, the Print a test page button is displayed. If required print a test page. Notes on test page printing (1) When a temporary port is selected in Procedure E., do not print any test page. (2) Make sure that the printer is online when printing test pages. (3) Test pages are printed according to the printer driver settings at that point. In the printer driver default, Paper Source: Automatically Select and Paper Size: Letter are configured. Print test pages with Letter-sized cut sheet. (4) To use a non-default feed method or paper size, change the setting first and then print test pages. 10 / 24

11 k. The following message is displayed: Printer driver installation has been completed. Read the instructions carefully and click the OK button. l. Select Start, and then select Devices and Printers. 2 1 m. Make sure that the printer driver icon is added to Printers and Faxes section. n. Restart Windows. This completes the printer driver setup. 11 / 24

12 Setup using the Add Printer Wizard Use the Add Printer Wizard to set up the printer driver. In this section, the setup procedure for Windows 7 is described. In the following procedure, Fujitsu DL7600 printer driver is set up. When using another printer or another printer driver, change it to your current printer or printer driver name to follow the procedure. When using Windows Server 2008 R2, use this procedure to install the printer driver as well. 1. Log on as an administrator of the computer. 2. Select Start, and then select Devices and Printers From the Devices and Printers folder, select Add a printer. 12 / 24

13 4. The Add Printer Wizard is displayed. Select Add a local printer. In Windows Server 2008 R2, the following window is displayed. Select Add a local or network printer as an administrator. This window is not displayed when you log in using built-in administrator account. 5. Specify a port to connect the printer to and click the Next button. If a port is not available, for example, in a case where a port to connect the printer is not present in the list of Use an existing port, select a temporary port such as LPT1:(Printer Port) instead. 6. The window of Install the printer driver is displayed. Click Have Disk. 13 / 24

14 2 7. Insert the Setup CD-ROM into CD drive (D:). Then, change the path name from A:\ to D:\Drivers\DL7600\English\Win7 and click the OK button. 1 The CD drive is set to D: in the above example. If your CD drive is set to another driver, change the path to the correct drive. For 64-bit Windows 7, the above folder should be specified as well. For Windows Server 2008 R2, enter D:\Drivers\ DL7600\English\Win28R2 as the path name. When installing another printer driver, change the printer driver part to your model s printer drive name in the path to specify. When using the latest printer driver downloaded from our web site, type (a folder name where downloaded driver data is present)\win7. ** When using Windows Server 2008 R2, change the part Win7 to Win28R2 instead. 8. The model names are displayed in the list box. Select the printer driver to use and click Next. 1 When the window containing the message, Which version of the driver do you want to use?, is displayed, select Replace the current driver The dialog Type a printer name is displayed. Type the printer name and click Next. To change the printer name, key-in the changed printer name. 14 / 24

15 10. In the Windows Security dialog box, the message, Windows can t verify the publisher of this driver software is displayed. Select Install this driver software anyway. 11. A file copy starts. Wait until the window of Procedure 12. or Procedure 13. is displayed. 12. The Printer Sharing Window is displayed. Select according to your computer environment and click the Next button. The Printer Sharing Window may not be displayed for some computer environments. When the Printer Sharing Window is displayed, select according to your computer environment. (1) Not sharing : Select Do not share this printer. (2) Sharing : Select Share this printer so that others on your network can find and use it and enter Share name, Location, and Comment. 15 / 24

16 13. Make sure that the message, You've successfully added Fujitsu DL7600, is displayed, and click the Finish button to terminate the wizard. When multiple printer drivers have been installed, Set as the default printer is displayed. Select as needed. In this window, the Print a test page button is displayed. If required print a test page. Notes on test page printing (1) When a temporary port is selected in Procedure E., do not print any test page. (2) Make sure that the printer is online when printing test pages. (3) Test pages are printed according to the printer driver settings at that point. In the printer driver default, Paper Source: Automatically Select and Paper Size: Letter are configured. Print test pages with Letter-sized cut sheet. (4) To use a non-default feed method or paper size, change the setting first and then print test pages. 14. Restart Windows. This completes the printer driver setup. When the printer is connected after the setup in this method, the dialog Installing device driver software may be displayed and the connected printer may be displayed under Unspecified part of Devices and Printers. In that case, restart Windows. 16 / 24

17 TROUBLE SHOOTING When the printer is connected to the PC before the printer driver is installed When the printer is connected to the PC before the printer driver is installed, the message, Device driver software was not successfully installed is displayed on the notification area (on the right bottom of the window). In this case, follow the below procedure. In this section, Windows 7 Professional Windows (when Fujitsu DL7600 is installed) is provided as an example. When using another printer, change it to your current printer name to follow the procedure. For Windows Server 2008 R2, use the following procedure to fix the problem. If you click the balloon, the following window will be displayed. After checking the instructions, click the Close button. - Parallel interface - USB interface 17 / 24

18 1. Log on as an administrator of the computer. 2. Select Start, and then select Devices and Printers Check that the connected printer is displayed under Unspecified part in the Devices and Printers folder. When the printer is connected through a USB interface, the following window is displayed. 4. Right click on the blank part of the Devices and Printers folder and select Device Manager from the displayed menu. If the message, Do you want to allow the following program from an unknown publisher to make changes to this computer?, is displayed in the User Account Control dialog box, click Yes. 18 / 24

19 5. Device Manager starts. Double click Other devices. Right click on the displayed printer (the connected printer) and select Uninstall from the displayed menu The Confirm Device Uninstall window is displayed. Click the OK button. After clicking the OK button, click the Close button on the upper right of the Device Manager Window to terminate Device Manager. 7. Press the printer s power to the side to turn off the power. 8. Restart Windows. This completes the recovery when the printer and the PC are connected before the printer driver installation. After restart, install the printer driver in the procedure described in Installing Printer Driver. 19 / 24

20 When an error is displayed in the setup program When the setup program started, Error Window was displayed. Alert Window or Cause: Click the OK button without selecting any printer driver. Measure: Select the printer driver to install and click the OK button. Cause: The folder path exceeds the specified number of characters. Measure: Move the folder path of the Fujitsu DL Series Software Setup program to the place where the number of characters is 100 or less. Cause: The setup information file required for the installation cannot be found. (1) The setup information file may not be present. (2) The setup information file may be destroyed. Measure: (1) Run the Fujitsu DL Series Software Setup program again. (2) Obtain the latest printer driver from Support & Downloads of the Fujitsu Isotec web site. ** The above address was the URL at the time when this manual was written. 20 / 24

21 Cause: There is an error in the setup information file required for the installation. (1) The setup information file may not be present. (2) The setup information file may be destroyed. Measure: (1) Run the Fujitsu DL Series Software Setup program again. (2) Obtain the latest printer driver from Support & Downloads of the Fujitsu Isotec web site. ** The above address was the URL at the time when this manual was written. Cause: FUJITSU DL Series Printer Driver Package Installer for the selected printer driver cannot be found. (1) A system error may have occurred. (2) FUJITSU DL Series Printer Driver Package Installer may not be present. (3) FUJITSU DL Series Software Setup program may be destroyed. Measure: (1) Restart Windows 7 or Windows Server 2008 R2. (2) Run the Fujitsu DL Series Software Setup program again. (3) Obtain the latest printer driver from Support & Downloads of the Fujitsu Isotec web site. ** The above address was the URL at the time when this manual was written. Cause: FUJITSU DL Series Printer Driver Package Installer for the selected printer driver cannot be found. (1) A system error may have occurred. (2) FUJITSU DL Series Printer Driver Package Installer may not be present. (3) FUJITSU DL Series Software Setup program may be destroyed. Measure: (1) Restart Windows 7 or Windows Server 2008 R2. (2) Run the Fujitsu DL Series Software Setup program again. (3) Obtain the latest printer driver from Support & Downloads of the Fujitsu Isotec web site. ** The above address was the URL at the time when this manual was written. 21 / 24

22 Cause: The printer driver installation was aborted. (1) The item Don t install this driver software was selected in the Windows Security Window during the setup. (2) The Cancel button was selected while the Add Printer Wizard was in progress. Measure: Run the FUJITSU DL Series Software Setup or FUJITSU DL Series Printer Driver Package program again. Cause: Installation was executed in an operating system other than Windows 7 or Windows Server 2008 R2. Measure: Run the FUJITSU DL Series Software Setup or FUJITSU DL Series Printer Driver Package in Windows 7 or Windows Server 2008 R2. Cause: The folder path exceeds the specified number of characters. Measure: Move the folder path of the Fujitsu DL Series Printer Driver Package program to the place where the number of characters is 100 or less. Cause: The setup information file required for the installation cannot be found. (1) The setup information file may not be present. (2) The setup information file may be destroyed. Measure: (1) Run the Fujitsu DL Series Printer Driver Package program again. (2) Obtain the latest printer driver from Support & Downloads of the Fujitsu Isotec web site. ** The above address was the URL at the time when this manual was written. 22 / 24

23 Cause: There is an error in the setup information file required for the installation. (1) The setup information file may not be present. (2) The setup information file may be destroyed. Measure: (1) Run the Fujitsu DL Series Printer Driver Package program again. (2) Obtain the latest printer driver from Support & Downloads of the Fujitsu Isotec web site. ** The above address was the URL at the time when this manual was written. Cause: Measure: There is an error in the setup information file or the printer driver file required for installation. (1) The setup information file or the printer driver file may not be present. (2) The setup information file or the printer driver file may be destroyed. (1) Run the Fujitsu DL Series Printer Driver Package program again. (2) Obtain the latest printer driver from Support & Downloads of the Fujitsu Isotec web site. ** The above address was the URL at the time when this manual was written. Cause: A system error occurred. Measure: Run the FUJITSU DL Series Software Setup or FUJITSU DL Series Printer Driver Package again. 23 / 24

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