Nieuwegein, the Netherlands, 9 May 2012

Transcription

1 Nieuwegein, the Netherlands, 9 May

2 2 Items 1, 2a, 2c, 7 and 8 on the agenda are for discussion only and will not be put to the vote.

3 1. Opening and announcements 3 Opening and announcements Discussion

4 2. Looking back on a. The Management Board s Report for the financial year 2011 Discussion

5 2011 Stépan Breedveld

6 A few key figures 6 Recurring revenue In million euros Recurring EBITDA In million euros Recurring EBITDA-margin % DSO Number of days Debt position In million euros Total net debt / adjusted EBITDA

7 Results in line with expectations 7 Recurring EBITDA In million euros Debt position In million euros * Outlook Realized *) Corrected for proceeds of the December share issues (EUR 34.5 million) and related costs (approximately EUR 2 million).

8 Operational highlights 8 Agile organisation Improved direct staff /support staff ratio Optimized capital structure Strengthening of regional sales Public image and recruitment campaign 459 new employees hired

9 Breakdown of revenue by market 9 Breakdown of revenue by market As a% Finance Public/ Healthcare Industry Slowed down growth in Finance from H Decrease in Public evens out compared with In Belgium, revenue from Industry increased (8.3%); drop in revenue in this market is due in full to the Netherlands. Revenue by market 2011 Full year H1 H2 % % Finance % % Public / Healthcare % % Industry % % Total % %

10 Stable share of revenue strategic clients 10 Share of revenue top 10 clients As a % TOP 10 CLIENTS ABN Amro Achmea ING Group KPN Dutch Ministry of Economic Affairs, Agriculture & Innovation Dutch Ministry of Education, Culture and Science Dutch Ministry of Homeland Affairs Dutch Ministry of Infrastructure and the Environment Dutch Ministry of Justice Rabobank

11 Interesting projects 11 Public/ Healthcare Employee Insurances Implementing Agency (UWV): framework agreement for application development and management Public Prosecution Service: development and implementation of an online customer strategy and client portal Redesign of the Criminal Judicial Enforcement Chain in 3 test regions successfully completed. To be continued in Finance Industry Rabobank: further development Services Organization using innovative middleware services based on Oracle Bpel; ING: Implementation of new custoner service formula in all banking offices; Business Consulting Framework Agreement with ABN AMRO based upon our new Consulting roles. 7 year agreement with ProRail for SAP management Agreement with Schiphol Group for application management Oracle EBS for five years. Flora Holland: successful implementation voice system in distribution dept.

12 Offshoring and nearshoring: partner strategy 12 In 2010 and 2011: research into the best offshore/nearshore possibilities Decision: Offshore/nearshore activities with strategic partners; No own offshore/nearshore facility. Customers have most interest in an independent partner, who takes on the role as a director and who can choose the best offshore/nearshore partner for each specific situation; Multipartner strategy offers flexibility in the choices we make: always the best partner for each situation; Strategic partnerships with tier 1 (local) players in Asia and Eastern Europe.

13 Ordina and sustainability in 2011, compared with Sustainable management Certified CO 2 performance indicator 42.3% less paper used per workspace 25% less gas used per workspace 4% less electricity used per workspace 8.5% less CO2 emissions per car Labour participation Several Wajong placements in IT functions Development of a service platform for Wajong employment Contribution to social issues Development of business planning tools for Red Cross / Red Crescent Society Cocreation events with 1% club to solve social project issues

14 Sevices for social issues 14 Next Step ehealth Working Smarter Together CO 2 ACH Energy efficient IT

15 FUTURE

16 Vision on Ordina in Overall Local consulting and ICT service provider (top 5) with international reach (technology and offshore partners) ; Honest, nearby, energetic, inventive and self-willed in searching for and finding solutions. Clients/ propositions Four businesses: Consulting, Business Solutions, Professional Services & Projects and Belgium/Luxembourg; Focus on market segments with large local footprint: public, finance, healthcare and specific industry segments; We know our customers and the local market very well. Better than our competitors do; Distinctive (proposition approach, people, culture) and entrepreneurial; Quality at a fair price point. Staff Open, accessible culture and a flat organization, aimed at cooperation; Involved employees with a will to grow and contribute to society; Ordina offers development, a warm nest and fair employee benefits with an upside; High employee satisfaction. Investments Ordina is financially robust due to a solid balance sheet (net debt/ebitda <1.5) and realizes an increase in profitability (EBITDA/revenue) and free cash flow; Cycles muted over segments.

17 Ordina 2014 to be realized in three steps 17 3 Back to growth Three steps 2 Focus on result 1 Regain trust (staff, clients, investors) e.v Focus of management agenda Increase commercial clout Put focus in management Streamline execution Mobilize talent Restructure balance sheet Increase commercial clout Develop propositions Fine-tuning profile and press Focus on results and cash flow Leaders who lead! Strengthen IR Further performance improvement Professional Services & Projects Growth in Business Solutions / Consulting Growth in Belgium Neighboring regions Preferred place to work

18 Agenda Ordina overall Consulting Business Solutions PSP BeLux Clients and sales Innovation, Propositions and profile Talent Targets 2014: From shrinkage to growth Innovative and sustainable profile Talent, passion and pride! Customer satisfaction NPS 52% -> 70% Employee Satisfaction Score 5.7 -> 7+ Imrpoved profitability Performance improvement

19 Agenda Ordina overall Consulting Business Solutions PSP BeLux Customers and sales Innovation, Propositions and profile Roll out exec. Sponsorship Top 25 klanten Activate Alumni Launch Key themes - Big Data - Cloud - Mobile - Security - Smart Sourcing - Social Media Develop Thought Leadership Present the hidden gems (press and media offensive) Position broker business Roll out Leadership profile Build Industry Consulting Roll out selling consultant Harmonise salesfunnel Consulting Develop 3 proposities per unit Build independent market approach Build complete BS portfolio per market segment Integrate into 1 Benelux BS portfolio Growth Industry, enlarge scope Finance and repeat achievement Public Proactively renew contracts Strengthen MarCom Joint business development pure Indian players Growth in (IT) management Profesionalise secondment market Roll out offshore / nearshore strategy Growth Wallonia / Euregion Excel in Delivery (DRS, SWF) Buikd Business Solutions Belgium Broaden Lux Portfolio Show the hidden gems (Press and media offensive) Targets 2014: From shrinkage to growth Innovative and sustainable profile Talent, passion and pride! Talent Improved profitability Enlarge internal growth Stimulate employability Roll out Pizza Connect and Connect Café, Socials Increase flexibility employment conditions Reset employee benefit Earn your own party - cost cutting Integral performance management Roll out Personal Employability Plan Stroomline indirect costs Roll out New Pyramid and employee growth paths Develop new perspective OPMC Implement One Ordina Consulting (way of working) Increase commercial drive and project execution enablement Roll out employee growth paths Realize profit improvement in all units Invest in knowledge management Expand regional approach Optimise external hire Roll out employee growth paths Improve project margin Strict P&L management on unit level Accelerate direct hires Optimise external hire Roll out HR tooling Realize synergy NL- BeLux Reduce indirect costs Customer satisfaction NPS 52% -> 70% Employee satisfaction core 5.7 -> 7+ Performance improvement

20 Agenda Innovation, Propositions and profile Ordina Breed Launch Key themes - Big Data - Cloud - Mobile - Security - Smart Sourcing - Social Media Develop Thought Leadership Present the hidden gems (press and media offensive) Position broker business

21 Example mobile annual report Ipad and Iphone app ordina.nl/jaarv erslag/

22 Mobile - ING Car Lease kilometre registration app Kilometre registration app iphone and Android administrative support of lease car drivers using a mobile device Intuitive design: Mobile kilometre registration App for ING Car Lease; Immediate adoption by end users thanks to an easy learning curve

23 Security build portfolio 23 Security & Risk Management Security consulting Information security architecture Risk Management Privacy Security Awareness & Training Digital Identity Secure by Design Privacy by Design

24 Agenda Ordina Breed Earn your own party - cost cutting Improved profitability Integral performance management Roll out Personal Employability Plan Stroomline indirect costs

25 RESULTS Q1 2012

26 Results Q1 2012: highlights 26 Recurring revenue Q In euro millions Recurring EBITDA Q In euro millions Recurring EBITDA margin % Debt position In euro millions net debt/ebitda Number of employees Year-end Q ,980

27 Q breakdown of revenue by division 27 Breakdown of revenue by division In % Consulting Professional Services & Projects Business Solutions Belgium/Luxembourg In euro millions Revenue by division Q Q % Professional Services & Projects % Consulting % Business Solutions % Belgium/Luxembourg % Intra-company services Total %

28 Q breakdown of revenue by market 28 Breakdown of revenue by market In % Finance Public Industry Q Q In euro millions Revenue by market Q Q % Finance % Public % Industry % Total %

29 Outlook 29 The general economic outlook and how our markets will develop remain uncertain. This is being felt on the Dutch market, where we have been confronted with the fall of the Dutch cabinet, but also increasingly on the Belgian market. This makes it difficult to predict revenue and profit for the period ahead. We will therefore not be giving an outlook

30 30 Items 1, 2a, 2c, 7 and 8 on the agenda are for discussion only and will not be put to the vote.

31 2. Looking back on b. Motion to adopt Ordina N.V. s Financial Statements 2011 Vote c. Further information regarding the reservation and dividend policy Discussion

32 3. Discharge 32 a. Motion to discharge the members of the Management Board for their management of the company (resolution) b. Motion to discharge the members of the Supervisory Board for their supervision of the management of the company (resolution) Vote Vote

33 4. Supervisory Board 33 Motion to appoint Mr. D.J. Anbeek to the Supervisory Board Vote

34 5. Shares 34 a. Motion to renew the authorisation of the Management Board to purchase treasury shares Vote b. Motion to renew of the designation of Ordina Group Priority Foundation (Stichting Prioriteit Ordina Groep) as the body authorised to issue shares Vote c. Motion to renew of the designation of Ordina Group Priority Foundation (Stichting Prioriteit Ordina Groep) as the body authorised to limit or exclude the pre-emptive rights upon the issuance of shares Vote

35 6. Other matters pertaining to the Company 35 a. Amendment to the articles of association Vote b. Motion to re-appoint PricewaterhouseCoopers Accountants N.V. as the independent external auditors for the financial year 2013 Vote

36 7. Questions & Answers 36 Questions & answers Discussion

37 8. Closing 37 Closing Discussion

38 38