Do the same as face to face conversations, flipping a coin during the conversation each time you need to answer someone.

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1 Psitive and negative replies game - frmal and infrmal functinal language review Chse ne f the functins belw and dictate a (whle) ding that thing, e.g. Dear Sir r Madam, I m writing t enquire abut until I lk frward t hearing frm yu sn. Yurs, (name) fr asking fr infrmatin. Yur partner will flip a cin. If they get heads, they must prvide a psitive answer, but if they get tails they must give a negative answer and the cmmunicatin must cntinue until they get a psitive answer (because f flipping heads), flipping the cin t decide the answer each time. Use any level f frmality that is suitable, but be cnsistent with frmality, making sure respnses are the same level f frmality as the riginal s. Give specific reasns if yu have t say n. Making arrangements (= suggesting a time and place t meet) Inviting smene t scialise tgether Request Making enquiries (= Asking fr infrmatin) Cmplaint (demanding sme actin) Asking fr permissin Asking fr feedback n smething Suggesting a change t smething Offering help Offering a prduct r service (= sales ) Checking the prgress f smething (e.g. if a prject is finished) Giving instructins/ rders/ cmmands (e.g. a new ffice rule) Asking fr advice/ recmmendatins D sme thers, but leaving telephne messages fr each ther (until the final getting heads and s saying yes stage, at which pint yu shuld speak t each n the phne directly). D the same as face t face cnversatins, flipping a cin during the cnversatin each time yu need t answer smene. What language can yu use fr the functins abve? What abut in very frmal and infrmal s fr each functin?

2 Match these sectins t seven f the functins n the last page (withut lking at the list abve if pssible). D yu mind if I?/ D I have yur permissin t?/ Might it be pssible fr me t?/ Wuld it be acceptable fr me t? Wuld yu be available?/ if that is cnvenient with yu./ I m afraid I will be meeting my bss at that time. Why dn t yu (with me/ us)?/ Hw abut (with me/ us)?/ Fancy cming t?/ Writing t see if yu wanna cme t Please cntact me if I can be f any assistance (with )./ It is ur great pleasure t ffer yu I need sme inf abut / D yu knw?/ I m writing t ask abut / Can yu tell me if? wasn t gd enugh./ was terrible./ I want t cmplain abut / I am very angry abut Wuld yu.?/ I m afraid I have t ask yu t / Please ensure that yu / I d like t ask yu t / / Thank yu fr yur cperatin.

3 T expand n and check yur answers, match the seven sectins belw t the nes abve by functin. Are yu free?/ is best fr me./ Srry, gtta meet my bss then. Culd yu pssibly infrm me whether?/ I am writing t enquire abut / I was wndering if yu have any infrmatin n I need yu t / Make sure / Dn t frget t I was nt cmpletely satisfied with / Unfrtunately, did nt meet the high standards that I expected. Is it alright (fr me) t?/ Can I?/ Am I allwed t? Drp me a line if yu want me t lend yu a hand (with )/ Give me a call if yu want any help (with ). We wuld like t invite yu t / Please find enclsed an invitatin t / It wuld be ur great pleasure if yu culd attend / I am writing in rder t invite yu t attend T further expand n and check yur answers, label ne f each pair I fr infrmal and the ther F fr frmal. If yu can t find ne f each in each pair, yu ve prbably matched up the wrng nes. Check yur answers n the next page and ask abut yu aren t sure f. Test each ther in pairs: - Read ut bth frmal and infrmal phrases and see if yur partner can identify the functin - Read ut either frmal r infrmal phrases frm ne sectin and see if yur partner can identify the functin and level f frmality - Read ut either frmal r infrmal phrases frm ne sectin and help yur partner cme up with sme phrases with the ppsite level f frmality - Read ut the name f ne functin and help yur partner cme up with bth frmal and infrmal phrases

4 Answer key 1 Asking fr permissin Frmal: D yu mind if I?/ D I have yur permissin t?/ Might it be pssible fr me t?/ Wuld it be acceptable fr me t? Infrmal: Is it alright (fr me) t?/ Can I?/ Am I allwed t? 2 Making arrangements (= suggesting a time and place t meet) Frmal: Wuld yu be available?/ if that is cnvenient with yu./ I m afraid I will be meeting my bss at that time. Infrmal: Are yu free?/ is best fr me./ Srry, gtta meet my bss then. 3 Inviting smene t scialise tgether Frmal: We wuld like t invite yu t / Please find enclsed an invitatin t / It wuld be ur great pleasure if yu culd attend / I am writing in rder t invite yu t attend Infrmal: Why dn t yu (with me/ us)?/ Hw abut (with me/ us)?/ Fancy cming t?/ Writing t see if yu wanna cme t 4 Offering help Frmal: Please cntact me if I can be f any assistance (with )./ It is ur great pleasure t ffer yu Infrmal: Drp me a line if yu want me t lend yu a hand (with )/ Give me a call if yu want any help (with ). 5 Making enquiries/ Asking fr infrmatin Frmal: Culd yu pssibly infrm me whether?/ I am writing t enquire abut / I was wndering if yu have any infrmatin n Infrmal: I need sme inf abut / D yu knw?/ I m writing t ask abut / Can yu tell me if? 6 Making cmplaints Frmal: I was nt cmpletely satisfied with / Unfrtunately, did nt meet the high standards that I expected. Infrmal: wasn t gd enugh./ was terrible./ I want t cmplain abut / I am very angry abut 7 Giving instructins/ rders/ cmmands (e.g. a new ffice rule) Frmal: Wuld yu.?/ I m afraid I have t ask yu t / Please ensure that yu / I d like t ask yu t / / Thank yu fr yur cperatin.

5 Infrmal: I need yu t / Make sure / Dn t frget t

6 Identify the phrases as frmal r infrmal belw and try t write a (very) similar ne with a different level f frmality. They dn t have t be exactly the same as thse abve. D I have yur permissin t? Is it alright fr me t? Can I? Are yu free? I m afraid I will be meeting my bss at that time. We wuld like t invite yu t I am writing in rder t invite yu t attend Drp me a line if yu want me t lend yu a hand/ Give me a call if yu want any help( ) Can yu tell me if? I m writing t ask abut D yu knw? I was nt cmpletely satisfied with wasn t gd enugh./ was terrible. I m afraid I have t ask yu t Please ensure that yu

7 Suggested answers D I have yur permissin t? Am I allwed t? Wuld it be acceptable fr me t? Is it alright fr me t? Might it be pssible fr me t? Can I? Wuld yu be available? Are yu free? I m afraid I will be meeting my bss at that time. Srry, gtta meet my bss then. We wuld like t invite yu t - Fancy cming t? I am writing in rder t invite yu t attend - Writing t see if yu wanna cme t Please cntact me if I can be f any assistance (with ). Drp me a line if yu want me t lend yu a hand (with )/ Give me a call if yu want any help (with ). Culd yu pssibly infrm me whether? - Can yu tell me if? I am writing t enquire abut - I m writing t ask abut I was wndering if yu have any infrmatin n - D yu knw? I was nt cmpletely satisfied with - I am very angry abut Unfrtunately, did nt meet the high standards that I expected. wasn t gd enugh./ was terrible. I m afraid I have t ask yu t - I need yu t Please ensure that yu - Make sure / Dn t frget t

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