2 Contents STEP 1: Equipment Check STEP 2: Setting Up Your BroadBand Connection STEP 3: BroadBand Connection Settings for Fibre (Optional) STEP 4: Logging in to Your SingNet BroadBand STEP 5: Connecting Wirelessly to SingNet BroadBand (Optional) STEP 6: Setting Up Your mio Voice Technical Support Contact Numbers
3 Dear Customer, this guide has been prepared to help you to install SingNet BroadBand service and mio Voice services. STEP 1: Equipment Check The following items are pre-packaged in your Residential Gateway. Existing Singnet BroadBand, mio Plan or mio Home subscribers should already have these items connected to their Residential Gateway.
4 STEP 2: Setting Up Your BroadBand Connection 2.1 Using the Telephone Cable (RJ11), connect the Residential Gateway s DSL Port to the DSL Microfilter s DSL port. 2.2 Insert the head of the DSL Microfilter into your Telephone the wall socket. You can connect your telephone into the DSL Microfilter s Phone port to use your fixed Phoneline. 2.3 Connect Power Adapter to your Residential Gateway POWER port and the nearest electrical outlet. Turn On the power at the electrical outlet and the Residential Gateway LED Check: Please wait for approximately 5 minutes. The POWER and the BROADBAND LEDs should now be stable GREEN (not blinking), except the ETHERNET LED, it should be GREEN and blinking. If not, please check connections 2.1 to 2.3. Do NOT proceed to the next section until you have done so.
5 2.4 Using an Ethernet Cable (RJ45), connect your PC s ETHERNET port to any of the available Residential Gateway s LOCAL ETHERNET ports. 2.5 Verify that the ETHERNET and BROADBAND LEDs found in front of the Residential Gateway are light up in GREEN. If the LEDs mentioned in 2.5 are not light up, please check your connections again based on 2.1 to 2.4. You may now proceed to Step 3 once the LEDs are light up. 2.6 Optional: If you have subscribed to mio TV service, please connect the Set-Top-Box to the Residential Gateway using the blue ethernet cable (RJ45) provided.
6 STEP 3: BroadBand Connection Settings for Fibre (Optional) Connect the Residential Gateway s BROADBAND Port to the ONT s LAN 1 Port highlighted in Yellow using the Ethernet Cable (RJ45). Switch off the ONT s power before you do the set up. For mio TV Set-Top-Box, personal computer or laptop, please connect it to the LOCAL ETHERNET Port highlighted in yellow. For mio Voice service, please connect your phone using a Phone Cable (RJ11) to the Residential Gateway s VOICE 1&2 Port. Once Power Adapter is connected, follow the power up sequence as below. Power up the Optical Network Terminal (ONT). Wait for POWER and PON LEDs to turn to stable green light. Power on the Residential Gateway. Wait for the POWER, ETHERNET, BROADBAND, INTERNET and IPTV (if applicable) to turn to stable green light. Power up you mio TV Set Top Box and your computer. For exstream service, there is no need to key in user ID and password. All service credential will be auto push down to your Residential Gateway.
7 STEP 4: Logging in to Your Singnet BroadBand Please confirm that you have the following item on hand before attempting this step. >> SingNet BroadBand Service Letter - This contains your Username and Password which will be used for setting up the SingNet BroadBand. 4.1 Open your web-browser (e.g. Internet Explorer). You should now see the following screen on the left. Click on SET UP NOW. If you are unable to view the page type the URL Type your User ID and Password as stated in your Service Letter in the Username and Password fields and click the Connect button. The text maybe different. Please ensure that you have entered the correct one as stated in your service letter before proceeding. 4.3 Please wait while SingNet verifies your account. If you have entered your Username and Password correctly, you will be redirected to the Setup Successful page. 5
8 LED Check: The POWER, BROADBAND, ETHERNET and INTERNET LEDs should now be stable GREEN (not blinking), except the ETHERNET LED, it should be GREEN and blinking. If not, please re-do STEP 4 and ensure that you enter your USER ID and Password correctly. Congratulations! You can now use SingNet BroadBand!
9 STEP 5: Connecting Wirelessly to SingNet BroadBand (Optional) Section A: Your Network Name and Key Please take note of two numerical codes which are your Network name and Key with this diagram as a guide. You may fill in these details on the box below for future references. The default wireless encryption option is Mixed WPA2/WPA-PSK. Network Name (SSID): Singtel7002(5G)- Singtel Write the last 4 numbers of your Network Name here. Network Key: Write the 10 digit of your Wireless Key here. IMPORTANT! You will need a wireless adapter (wireless PC card or wireless USB adapter) or a wireless-enabled Notebook before you can proceed to the next section. Please refer to your operating system s instructions: Section B. if you are using Window s XP Section C. if you are using Windows Vista Section D. if you are using Windows 7 Section E. if you are using Windows 8 Section F. if you are using another wireless manager other than Windows
10 Section B: If you are using Windows XP 1 Double click on the wireless icon on your task bar. 2 You should see the available wireless networks, if you are prompted to use another wireless manager, please refer to section E. 3 Double click the Network Name of your wireless network (e.g. SINGTEL-0110) and wait for the network to be detected. Please refer to section A if you are unsure of your Network Name and try refreshing your Network List if you do not see it. 4 Type the 10-Digit Network Key into the Network Key and Confirm Network Key fields. Click on the Connect button to complete the setup and wait for the network address to be acquired. Please refer to section A if you are unsure of your Network Key.
11 5 You will see the screen on the left if the setup is successful.
12 Section C: If you are using Windows Vista 1 In Windows Vista, Click on the Start button. 2 Click on Connect To. 3 You will see the screen on the left. 4 Under Show, select Wireless.
13 5 Find the Network Name of your wireless network (e.g. SINGTEL-0110). Please refer to section A if you are unsure of your Network Name or try refreshing your Network list if you do not see it. 6 Click on the Connect button. 7 Please wait while your computer tries to connect to the Residential Gateway. 8 You will now be prompted to enter your Network Key. You will see this when 1. You are connecting to the Residential Gateway for the first time 2. You have unselected the option to save the Network Key. 9 Type in your Network Key in the Security key or passphrase field. 10 Click on the Connect button. 11
14 11 Please wait while your computer authenticate your wireless network Your wireless connection is succesfully configured when you see the screen on the left. Make sure that Save this network is selected. This option will save your Network Key. If you do not enable this option, you will always be prompted to enter the key Ensure that you have Start this connection automatically selected. This option will connect your computer to the Residential Gateway automatically. If you do not enable this option, you will be required to connect to the wireless network manually. You have successfully configured your wireless connection on Windows Vista. Click on Close to exit the window.
15 Section D: If you are using Windows 7 1 On the right hand side of the task bar, click on the wireless network icon like the one on the left. 2 You will see a window of the available networks, locate and select your own wireless network e.g. SINGTEL Please refer to Section A if you are unsure of your Network Name or try refreshing your network list if you do not see it. 3 Input your wireless network key on the Security Key field. Please refer to Section A if you are unsure of your Network Key. You will see this when: 1. You are connecting to the Residential Gateway for the first time 2. You had unselected the option to save the Network Key 13
16 4 On the Select Network Location click on Home Network. 5 Click on the Close button to complete the setup and close the window. 6 You will see the wireless icon on the taskbar, like the one on the left, once the wireless is successfully connected.
17 Section E: If you are using Windows 8 1 Move your mouse cursor to the lower right corner of the screen. The Charms Bar will appear. 2 Click Settings and then click the WiFi icon. 3 From the list, click to select your own wireless network. 1. Tick on the box for Connect Automatically, if you do not want to enter the network key next time you wish to connect to the same wireless network. 2. Please refer to Section A if you are unsure of your Wireless Network Name. 15
18 4 Input your wireless Network Key on the Security Key field. Please refer to Section A if you are unsure of your Network Key (Security Key). 5 If you are prompted to turn on sharing, choose Yes, turn on sharing and connect to devices. 6 You will see the wireless icon on the Networks bar, like the one on the left once the wireless connection is successful.
19 Section F: For Other Wireless Managers Configuration of most Wireless Managers requires your Network Name and Key. Follow the steps below or refer to the user manual of your wireless adapter for advanced instructions Open your default or preferred Wireless Manager. Look for your Network Name and double click on it. Please refer to section A if you are unsure about your Network Name or try refreshing your Network list if you do not see it. Enter your Network Key when prompted. Please refer to section A if you are unsure about your Network Key. 17
20 Section F: Welcome to your FREE express Portal Stay close to the people and memories that matter most to you. Visit express.singtel.com and log in with your SingNet and password.
21 Your Home Screen Play and discover new possibilities Once logged in, you will see the screen below, with the available services shown. To start a service, click on one of the tiles, or click on any of the icons at the top. 19
22 Store & Share Now, all SingTel BroadBand customers get FREE 2GB Store & Share storage. Fibre BroadBand customers get FREE 10GB Store & Share. Access or share your photos, videos, music and documents online from anywhere at anytime. With SingTel Store & Share, you can easily synchronize all your files and backup your mobile contacts to the cloud. For more information, visit HYPERLINK storeandshare
23 More fun services Check out these other interesting services within the express Portal! Home LIVECam Know your loved ones are safe at home. Home LIVECam is an affordable, easy-to-set up LIVE home monitoring service. View what s going on at home, from wherever you are through the express Portal or mobile app. With instant push notifications to your mobile, recording of activities, and assurance of security and privacy, it s a home camera that really gives you peace of mind. For more information, visit HYPERLINK homelivecam Universal Inbox Pull together your social networks and s all in one page. Check out your friends latest updates and pictures. Update your status or upload your photos to multiple social networks at once. Video Chat Enjoy high quality video chats, with up to 6 parties for Fibre customers. 21
24 STEP 6: Setting Up Your mio Voice New subscribers for ADSL mio Voice will automatically be configured with the service. The VOICE LED on the Residential Gateway will be turned on after 10 minutes upon successful configuration of your BroadBand service. Thereafter, you may proceed to connect the supported telephones following the steps below. Important Please ensure that ALL analogue devices (e.g. telephones and fax machines) are disconnected from the wall sockets to optimize the performance. If the Voice 1 and Voice 2 LED did not light up after 10 minutes, you may power off the Residential Gateway temporarily and turn it back on. It will take approximately 5 to 10 minutes for a successful configuration Connect your supported telephone to the telephone port on the Residential Gateway using a Phone Cable (RJ11). Continue with steps 6.2 and 6.3 only if you have 2 mio Voice subscriptions Please insert a FXS Phone Splitter to the Telephone Cable (RJ11) before connecting the telephone of the Residential Gateway. Congratulations! You have successfully installed mio Voice. 6.3 Connect your supported telephones to P1 and P2 ports (of the FXS Phone Splitter) respectively for both mio voice lines.
25 Important Tips: 1 Ensure that all active telephone extensions are fixed with DSL microfilters for stable and reliable internet experience. The DSL microfilter can be seen in Step 1 - Equipment Check. 2 3 Remember the Network Name (SSID) and Network Key of the wireless setup. For more information, please refer to Step 5 - Section A - You Network Name and Key. Please note that your Network Name (SSID) and Network Key may not be the same if you have changed your wireless settings. Please place the Residential Gateway on a flat surface and ensure the following: * * * * It is not near blockades such as building structure and natural or artificial barriers. It is not kept in an enclosed area that will affect the signal coverage. It is not near any electronic devices such as microwave ovens, bluetooth devices and/or cordless phones so as to reduce interference of the same frequency. It is not near water containing equipment filled with water to optimize wireless signal. 4 Simple Troubleshooting Steps for SingNet Residential Gateway If you encounter any internet connectivity issue, please try the following: * * * * Reboot your SingTel Residential Gateway. Wait 5-10 mins until the Internet/ Service LED indicator turns green. Open your web browser to try connecting to the Internet by surfing a web site. If the issue remains unresolved, Check if your telephone has dial tone. Use a new DSL Microfilter and/or telephone line (RJ11). Connect your SingTel Residential Gateway to another wall socket. 5 Note that the wireless coverage may vary or fail due to any of the above-mentioned factors which are not within SingNet s control. SingNet shall not be liable for any loss or damage arising from such interference or failure. Customer shall be solely reponsible for providing all equipments necessary such as repeaters, at his/her own expense to extend the wireless coverage should the need arise. 23
26 Technical Support Contact Numbers Customer Care Technical Helpdesk Hotline: 1688 (Consumer) Technical Helpdesk Hotline: 1606 (SME) Select 1-> Option 2 -> Option 2 Service Center Address: 31 Ubi Road 1 Aztech Building Lobby B 5th Floor Singapore Hotline: Operating Hours Monday to Friday: 9:00 AM to 6:15 PM Saturday: 9:00 AM to 1:00 PM (Except Public Holidays)
28 Copyright 2013 Singapore Telecommunications (CRN: D) and SingNet Pte Ltd (CRN: W). All rights reserved.
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