Smart Hospitality. Solutions for the hospitality industry. connecting your business

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1 connecting your business Smart Hospitality Solutions for the hospitality industry Intelligent network solutions for the hotel industry and gastronomy

2 connecting your business LANCOM solutions for the hospitality industry Are you looking to offer your guests the convenience of a hotspot, to use mobile handheld devices for taking orders in the restaurant, to securely connect your internal administrative network, or even network an entire hotel chain? The solutions from LANCOM offer diverse applications from a single infrastructure. Unique investment protection. With regular free updates of our proprietary operating system LCOS, LANCOM protects your investment by ensuring that your network is always secure and up to date. If you are extending your building or you plan to integrate additional hotels, your network is easy and flexible to expand because all of the components are fully inter-compatible. Tailor-made solutions for the hospitality industry. The range of features with LANCOM products provide no end of options for setting up a network for any size of company or budget from a small family guest house right up to major hotel chains. Whatever the size of your company, the focus is always on the security of your data: Thanks to the strict separation of your company network from your guest network, a wide variety of applications can be operated securely and in parallel on a single, shared infrastructure. Security "Made in Germany". Our core product range is developed and manufactured in Germany. LANCOM supplies numerous security mechanisms to protect you from unauthorized access and to prevent the interception of WLAN data traffic. There are no unified international regulations on operating a public spot, so that we are unfortunately not able to provide specific legal advice on this matter. The EU Directive 2006/24/EC is the framework for the European Union but not all countries have implemented it yet. LANCOM is the preferred partner of the German section of the International Hotel Association made in Germany Satisfied guests and optimized processes. Many guests today take high-speed Internet access for granted. For hoteliers and restaurateurs, it is a service that they mention in their marketing. At the same time internal processes, such as ordering and payment, also need to function properly. With modern LANCOM infrastructure solutions, you can provide convenient and fast hotspots to your guests, while increasing the efficiency of your workflows at the same time. LANCOM stands for quality and service. LANCOM has been the quality brand in the field of professional network solutions made in Germany for over ten years now. From development to support, we have the know-how to keep information flowing in secure and reliable networks. At all times, our in-house support team and certified LANCOM partners ensure that you are in the hands of experts, who will implement your projects on site.

3 Our solutions Your benefits Hotel connectivity 1 High-speed Internet access based on high-performance LANCOM routers for DSL and cellular connectivity 1 Connection of other buildings (via WLAN point-to-point link) 1 Secure networking of hotels via IPSec VPN Internal services 1 Hotel staff can work and access internal data from any location 1 Automated ordering in the restaurant or for the room service via WLAN handheld 1 Integration of hotel management systems via XML, RADIUS or FIAS interface Hotspot for your guests Freedom of design for your Internet guest access with the LANCOM Public Spot option. 1 Increase the attractiveness of your hotel and improve customer satisfaction by offering convenient, high-speed Internet access for your guests' mobile devices, including laptops, smartphones and tablets 1 Additional source of revenue from charged hotspots Advantages of the LANCOM Public Spot option: 1 Secure separation of guest access from your company LAN 1 Easy set-up and configuration, and an intuitive hotspot login portal 1 Flexible models for online-time budgeting and accounting 1 Smart Ticket feature for easy self-registration at the hotspot via SMS or 1 Public Spot bandwidth management: Organize different user groups with different pricing 1 Connect to your hotel accounting system (such as MICROS Fidelio or protel) via the LANCOM Public Spot PMS Accounting Plus option 1 Optional content filter to prevent access to undesirable or illegal Web sites There are no unified international regulations on operating a public spot, so that we are unfortunately not able to provide specific legal advice on this matter. The EU Directive 2006/24/EC is the framework for the European Union but not all countries have implemented it yet.

4 One network countless possibilities Give your guests fast Internet access throughout the hotel. Thanks to Smart Ticket, your users receive their access credentials conveniently via SMS or . Alternatively, login data for the hotspot can be composed from the data stored in your hotel management system, such as the guest's surname and room number. Securely separated from the guest network, your service staff use mobile handheld devices to take the orders in the restaurant, and automatically feed the information into the POS system at the same time. Administrative workstations, for example at the reception or in accounting dept., have exclusive access to the hotel's internal data.

5 Satisfied customers and guests Well-known customers from the hotel industry already trust LANCOM: Ashling Hotel Dublin / Ireland "Our WLAN satisfies all of the wishes of our guests in terms of coverage and performance," says Alan Moody, General Manager of the Ashling Hotel. The Ashling Hotel in Dublin operates a modern wireless network and provides greater convenience and mobility for its guests and employees. Pizza Hut / Belgium A modern WLAN in the pizza specialist s restaurants optimizes their order processing and reduces the number of errors. The excellent coverage of Wireless LAN at all times excludes failures when transmitting orders to the kitchen and enables a faster processing of orders and a higher throughput of guests. Frogner House Apartments / Norway "Surfing on the Web, writing s or Internet telephony have become a part of everyday life, we don t want to miss out while we re traveling," says Arne Bertelsen, Gerneral Manager of Frogner House Apartments. Bespoke furnishings, flexible service and Wireless LAN make a stay in one of the apartments an unforgettable experience. Highland Wi-Fi / UK "Business owners can utilise our Wi-Fi services and pay a monthly fee. Their customers can then make free use of wireless Internet access with their personal equipment, explains MacDonald, founder and Chief Technical Officer of Highland Wi-Fi. Highland Wi-Fi offers business clients and tourists in the Scottish Highlands and elsewhere fast, secure Internet access via Wireless LAN. For more from our satisfied customers, visit

6 Headquarters LANCOM Systems GmbH Adenauerstr. 20/B Wuerselen, Germany Sales +49 (0) Fax +49 (0) Internet We care for you! LANCOM Support & Service LANCOM Config Service Remote / On-site LANCOM experts support you in the design of solution scenarios, the creation of configurations, or with installations by phone or on site. LANCOM Premium Support Contract For special requirements: Please contact us for a support contract tailored to meet your needs and with guaranteed response times and support from our 2nd-level support team. For more information about our service and support, visit All mentioned services apply to DE / AT / UK / IRL / ES / FR / IT / BE / NL / LUX CONFIG SERVICE PREMIUM SUPPORT CONTRACT LANCOM, LANCOM Systems, LCOS and LANvantage are registered trademarks. All other names or descriptions used may be trademarks or registered trademarks of their owners. This document contains statements on future products and product features. LANCOM Systems reserves the right to change these without notice. No liability for technical errors and/or omissions. 09/14 For more information and materials about LANCOM solutions for the hotel industry, visit