InterAction 5.6 SP1 Version Compatibility Matrix

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1 InterAction 5.6 SP1 Version Compatibility Matrix Last Reviewed: July 7, 2008 Overview...2 InterAction 3 rd Party Certification...3 InterAction Support within Virtual Environments...12 InterAction Applications Backward Compatibility...13 Copyright 2008 LexisNexis All rights reserved. InterAction, InterAction Application Collaboration, InterAction Application Server, InterAction Contact Verifier, InterAction Engagements, InterAction for Lotus Notes, InterAction for Microsoft Outlook, InterAction for Novell GroupWise, InterAction Matters, InterAction Opportunities, InterAction Web Client, InterAction Windows Client, My Watch List, My Contact Updates, My Contact Merge, Relationship Map, Smart Connect, e-activity Server, and Who Knows Whom are either trademarks or registered trademarks of LexisNexis in the United States and /or other countries. LexisNexis and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties, Inc. All other trademarks referred to in this document are trademarks of their respective companies.

2 Overview Overview The purpose of this guide is to assist customers and prospects in their hardware and software planning related to InterAction. This document outlines the supported 3 rd party products that InterAction works with and the minimum system requirements for the InterAction product family. The following diagram contains all of the major components of the InterAction 5.6 SP1 system relevant to planning your hardware and software requirements. LexisNexis InterAction Page 2 of 13

3 InterAction 3 rd Party Certification The InterAction 3 rd Party Certification section outlines the 3 rd party products and their versions that InterAction supports. Within each category, the supported 3 rd party products are listed along with notes that may be important in your planning process. InterAction is generally tested against the most current 3 rd party service pack listed for each application. Where indicated we also support some earlier service packs. If an older version of a 3 rd party product is in use and you report a problem specific to InterAction it will be supported. If the problem is a result of the combination of the unsupported older version of a 3 rd party product and InterAction, that particular problem will not be supported. If the problem is specific to a 3 rd party service pack other than the most current service pack indicated, we may in some cases, require you upgrade to the more current 3 rd party service pack. For more detailed information on the system requirements and guidelines, please refer to the InterAction 5.6 SP1 System Resource Guidelines. InterAction Database Server Microsoft SQL Server 2005 SP2 Standard and Enterprise Edition Microsoft SQL Server 2000 SP4 Standard and Enterprise Edition 32-bit only If you are using Microsoft Reporting Services, the version of Microsoft Reporting Services must match the version of Microsoft SQL Server on your InterAction database server. InterAction 5.6 SP1 does not support Microsoft Reporting Services 2000 or using Microsoft Reporting Services 2005 with Microsoft SQL Server Refer to Microsoft s operating system requirements for supported operating systems. Servers must be running the English version of the operating system. LexisNexis InterAction Page 3 of 13

4 Microsoft Reporting Services (optional) Server Component Windows Vista through SP1 Business, Enterprise, and Ultimate Internet Information Services (IIS) 7.0 Internet Information Services (IIS) 6.0 ASP.NET 2.0 Microsoft.NET 3.0 Framework Microsoft Reporting Services 2005 SP2 Standard and Enterprise Edition InterAction Addin for Microsoft Reporting Services - Server Workstation Component 32-bit only 32-bit only Windows Vista through SP1 Business, Enterprise, and Ultimate 32-bit only Windows XP SP2 or SP3 Professional Edition Internet Explorer 7.0 Internet Explorer 6.0 SP1 Microsoft.NET 3.0 Framework Microsoft Visual Studio 2005, or Microsoft SQL Server Business Intelligence Development Studio 2005 InterAction Addin for Microsoft Reporting Services - Workstation If you are using Microsoft Reporting Services, the version of Microsoft Reporting Services must match the version of Microsoft SQL Server on your InterAction database server. InterAction 5.6 SP1 does not support Microsoft Reporting Services 2000 or using Microsoft Reporting Services 2005 with Microsoft SQL Server Refer to Microsoft s operating system requirements for supported operating systems. Servers must be running the English version of the operating system. LexisNexis InterAction Page 4 of 13

5 InterAction Application Server InterAction Document Repository Server Internet Information Services (IIS) 7.0 Internet Information Services (IIS) 6.0 ASP.NET 2.0 Microsoft.NET 3.0 Framework Servers must be running the English version of the operating system. We highly recommend customers install the Microsoft Hotfix # for IIS 6. Internet Information Services (IIS) 7.0 Internet Information Services (IIS) 6.0 ASP.NET 2.0 Microsoft.NET 2.0 or 3.0 Framework Servers must be running the English version of the operating system. We highly recommend customers install the Microsoft Hotfix # for IIS 6. LexisNexis InterAction Page 5 of 13

6 InterAction Desktop Applications InterAction Windows Client InterAction Web Client InterAction Desktop Integration InterAction Objects InterAction Transition Mode Components Windows Vista through SP1 Business, Enterprise, and Ultimate Windows XP SP2 or SP3 Professional Edition Internet Explorer 7.0 Internet Explorer 6.0 SP1 Microsoft.NET 3.0 Framework MSXML 4.0 MSXML 3.0 Microsoft Office 2007 through SP1 Microsoft Office 2003 through SP3 Adobe Acrobat Reader 6 or greater (required for viewing PDF formatted reports) Crystal Reports 11.5 (required for viewing Crystal formatted reports) Client workstations can run native language versions of the operating system. InterAction 5.6 SP1 is tested with workstations running the following language versions: English, French (Canadian), and Japanese. Running with 120 DPI resolution is not supported. This resolution causes controls, help links, and text to be hidden from view on certain InterAction dialog boxes. InterAction Windows Client Transition Mode Components for MAPI are not supported for Outlook 2003 or above due to changes in the underlying Outlook architecture. Outlook s Cached Exchange mode is not supported with InterAction for Outlook contacts due to potential corruption of the Outlook forms cache. LexisNexis InterAction Page 6 of 13

7 InterAction Administrator InterAction Process Manager Windows Vista through SP1 Business, Enterprise, and Ultimate Windows XP SP2 or SP3 Professional Edition Microsoft.NET Framework 3.0 Crystal Reports 11.5 (required for viewing Crystal formatted reports) Client workstations can run native language versions of the operating system. InterAction 5.6 SP1 is tested with workstations running the following language versions: English, French (Canadian), and Japanese. Running with 120 DPI resolution is not supported. This resolution causes controls, help links, and text to be hidden from view on certain InterAction dialog boxes. (*) Windows XP SP2 or SP3 Professional Edition InterAction Administrator (*) InterAction Process Manager is supported on Windows Server 2008 only if User Account Control (UAC) is disabled. Client workstations can run native language versions of the operating system. InterAction 5.6 SP1 is tested with workstations running the following language versions: English, French (Canadian), and Japanese. LexisNexis InterAction Page 7 of 13

8 InterAction for Microsoft Outlook InterAction for Lotus Notes Client Workstation InterAction Windows Client and / or InterAction Desktop Integration Microsoft Outlook 2007 through SP1 (also requires Microsoft.NET Framework 3.0) Microsoft Outlook 2003 through SP3 Synchronization Workstation InterAction Process Manager Microsoft Outlook 2007 through SP1 Microsoft Outlook 2003 (with SP2 or SP3 Server Microsoft Exchange 2007 through SP1 Microsoft Exchange 2003 SP2 Client Workstation InterAction Windows Client and / or InterAction Desktop Integration Lotus Notes 8.0 through Lotus Notes 7.0 through Lotus Notes 6.5 through Synchronization Workstation InterAction Process Manager Lotus Notes 8.0 through Lotus Notes 7.0 through Lotus Notes 6.5 through Server Lotus Domino 8.0 through Lotus Domino 7.0 through Lotus Domino 6.5 through LexisNexis InterAction Page 8 of 13

9 InterAction for GroupWise InterAction Application Collaboration Client Workstation InterAction Windows Client and / or InterAction Desktop Integration Novell GroupWise Client Novell GroupWise Client Novell GroupWise Client Novell GroupWise Client Synchronization Workstation InterAction Process Manager Novell GroupWise Client Novell GroupWise Client Novell GroupWise Client Server Novell GroupWise Server 7 Novell GroupWise Server 6.5 Windows Vista through SP1 Business, Enterprise, and Ultimate Windows XP SP2 or SP3 Professional Edition Running with 120 DPI resolution is not supported. This resolution causes controls, help links, and text to be hidden from view on certain InterAction dialog boxes. LexisNexis InterAction Page 9 of 13

10 InterAction Contact Verifier Client Component InterAction Windows Client Server Component Internet Information Services (IIS) 7.0 Internet Information Services (IIS) 6.0 Server Microsoft Exchange Server 2007 through SP1 Microsoft Exchange Server 2003 SP2 Lotus Domino 8.0 through Lotus Domino 7.0 through Lotus Domino 6.5 through GroupWise 7 Server GroupWise 6.5 Server LexisNexis InterAction Page 10 of 13

11 InterAction Contact Verifier (continued) Recipient s Components Web Browser Internet Explorer 7.0 Internet Explorer 6.0 SP1 America Online 9 Netscape Navigator 7.1 Netscape Navigator 7.0 Netscape Navigator 6.2 Client / PIM Microsoft Outlook 2007 through SP1 Microsoft Outlook 2003 through SP3 Lotus Notes 8.0 through Lotus Notes 7.0 through Lotus Notes 6.5 through GroupWise 7 GroupWise 6.5 Eudora 6.0 Internet (various carrier-specific, browser-based packages were tested and no major problems were found) If you encounter issues with your package, contact LexisNexis InterAction Technical Support. Citrix Platform Citrix Presentation Server 4.0 Citrix Presentation Server Client Packager Citrix Presentation Server 4.5 Citrix Presentation Server Client Packager 10.1 or 10.2 Support for the InterAction Windows Client, PIM Client, and Web Client running in a Citrix Server environment. LexisNexis InterAction Page 11 of 13

12 InterAction Support within Virtual Environments InterAction Support within Virtual Environments InterAction is now tested within virtual environments utilizing VMware ESX Server. We have experienced no issues running InterAction in these virtual environments, and InterAction is now supported running within this virtual environment. Additionally, we will do our best to support customers running InterAction under other virtual environments. Please note that InterAction can require large amounts of system resources. Performance could suffer by running certain InterAction components in a virtual environment without appropriate resource allocation. Common weaknesses with virtual machines include access to the hard drive and network. These can both be mitigated to some degree with newer virtual server machines that have many SCSI hard drives and multiple network adapters. It is recommended that each InterAction Application Server and Process Manager in a production environment have at least one dedicated network adapter. Further, it is recommended that the InterAction Database Server not be virtualized in a production environment as it typically is very heavy on both hard disk and network utilization. Regardless of environment, if you were to experience problems whether functional or performance related running any combination of InterAction components in a virtual environment, we may require that you install the related components on non-virtualized systems to further diagnose the issue. While we do have significant experience with VMware and other virtual environments, we are not equipped to support the virtual environments themselves. If the problem is determined to exist only when running in the virtual environment, we may require you to engage your virtual environment vendor to determine if a solution is available. In all cases, refer to the appropriate InterAction System Resource Guidelines document. Resources allocated to each virtual machine running an InterAction component must meet or exceed the requirements defined for that same component running in a non-virtualized environment. LexisNexis InterAction Page 12 of 13

13 InterAction Applications Backward Compatibility InterAction Applications Backward Compatibility In order to upgrade to InterAction 5.6 SP1, all server and back-office components must be upgraded (Database, Application Server, Administrator, Application Collaboration, etc.). However you can run your InterAction 5.5x Desktop Applications (Windows Client and PIM Integration) against an InterAction 5.6 SP1 database. IMPORTANT: There are a few exceptions to this related to reporting, Data Change Management, Web profiles (with atvantage or News & Business links only), SQL Server 2005, Microsoft Office 2007, Microsoft Vista, and Internet Explorer 7.0. Reporting Any reports (except Microsoft Reporting Services) created or edited on an InterAction 5.6 SP1 Windows Client workstation are not accessible from an InterAction 5.5x Windows Client workstation. This also applies to report definitions exported from an InterAction 5.6 SP1 Windows Client workstation and imported into an InterAction 5.5x Windows Client workstation. Therefore, you should follow one of the following best practices: Upgrade all of your desktops to 5.6 SP1 immediately, or Do not upgrade any workstations that are creating or editing reports until all other desktops are upgraded. Data Change Management Due to the extensive improvements made to the Data Change Management area, users are not able to access the Data Change Management Inbox from an InterAction 5.5x Windows Client workstation. All data stewards must upgrade their Windows Client workstations to InterAction 5.6 SP1. Web Profiles This only applies if you are using atvantage or the News & Business feature. Users cannot add atvantage or News & Business links in a Web profile using an InterAction 5.5x Windows Client workstation running against an InterAction 5.6 SP1 database. They are automatically deleted. Users must upgrade their Windows Client machine to InterAction 5.6 SP1 to perform this task. SQL Server 2005 InterAction 5.5 GA Users Only: If you are upgrading to SQL Server 2005, upgrade all of your Desktop Application workstations to InterAction 5.6 SP1. IMPORTANT: InterAction 5.5 GA cannot upgrade from InterAction 5.5 GA to 5.6 SP1 in a SQL Server 2005 environment. SQL Server 2005 is only supported with InterAction 5.5 SP1 or higher. Microsoft Office 2007 and Microsoft Windows Vista If you are planning to upgrade your workstations to Office 2007 or Vista, you must be running InterAction 5.5 SP3 or you must do this after you have upgraded to InterAction 5.6 SP1. You cannot upgrade from a version of InterAction earlier than 5.5 SP3 in a Microsoft Office 2007 or Vista environment. These are only supported with InterAction 5.5 SP3 or later. Internet Explorer 7.0 InterAction 5.5/5.5 SP1 Users Only: If you upgrade a workstation to Internet Explorer 7.0, you must upgrade the Desktop Applications on that workstation to InterAction 5.6 SP1. IE 7.0 is only supported with InterAction 5.5 SP2 or higher. LexisNexis InterAction Page 13 of 13

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