SMARTPHONE PROTECTION

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1 SMARTPHONE PROTECTION CUSTOMER CUSTOMER GUIDE / GUIDE PANDUAN / PANDUAN PELANGGAN PELANGGAN YOUR PROTECTION The protection listed on this page is summarized; terms and conditions apply and are fully detailed within the relevant insurance policy, service contract and product information received in the welcome pack. ATTENDED THEFT + DAMAGE Stolen phones replaced with new Accidental Damage repaired Liquid damage repaired Irreparable phones replaced with new Pick-up and delivery service for repairs (Nationwide only) 24 hours claim approval turnaround on stolen phones on business days 7 days turnaround time on standard repairs for accidental/liquid damage Worldwide cover up to 60 days per trip 3 months guarantee on all repairs EXTENDED WARRANTY Extension of manufacturer s warranty by 1 year Covers mechanical failure & break down Free parts replacement Nationwide coverage Irreparable phones replaced with new 10 days turnaround on standard repairs Note: Will only be valid upon full 12 months fees being paid. Terms and conditions apply DATA PROTECTION Wireless back up of contacts, photos, video, calendar and call/sms logs Remote lock down of phone in the event of Theft or loss Remote wipe out of all phones data Restore back up data to new or replacement phone Tracking of thief by patented SIM tracking technology Location tracking of phone by digital map Symbian S60, Windows, Blackberry and Android phones* * Data service only available on OS shown above. Terms and conditions apply INSTALLING DATA PROTECTION How to Install Data Protection Go to m.wavesecure.com on your mobile phone browser. Confirm your phone make and model is supported by wavesecure e.g. Detected: Nokia E 71 If not supported click on not your phone? or go to and check supported phones Click on Download Wavesecure and confirm the acceptance of the download. Wavesecure should automatically open, if not check your installations file and open Enter your , set pin number and set number of buddy number to be alerted in event of theft. Go to backup data and select the items you wish to back up, auto backup can automate the process Browse your web interface, check out your backed up data and try out the features! For technical support, please Page 1 of 5

2 KEY EXCLUSIONS The following areas and incidents are not covered : Excess fee The unforeseen loss of mobile phones Unattended mobile phones including mobile phones stolen when left unattended in a car or house On any type of craft on water less than 3 metres long Natural disasters such as earthquake and floods Wear and tear, electrical breakdown or any type of damage or failure that doesn't affect how the mobile phone works Deliberate damage Performance failure resulting from alterations, maintenance, repairs, faulty design or servicing War Claims submitted without a police report or proper documentation Overseas theft claims submitted without a police report from the country where the incident occurred Overseas coverage limited to travel periods of 60 days or less Deception, fraud and illegal use - No cover! Users other than protected members Where users SIM card has not been barred within 24 hours (applicable to theft claims only) MAKING A CLAIM? ATTENDED THEFT 1. You must bar your SIM card within 24 hours. 2. Report the theft to the Police or relevant authority within 48 hours and request for a copy of Police report. 3. Call the Toll Free number to receive a claim form. 4. Return the completed claim form and police report to the support centre immediately. 5. Insured person with approved claims will received a brand new handset ACCIDENTAL / LIQUID DAMAGE 1. Call the Toll Free number and report your claim. 2. Fill in the claim form outlining how the damage occurred. 3. Our courier service will pick up the damaged phone and send it to our service centre. 4. Approved claims Beyond Economical Repair (BER) will warrant replacement of a new handset. 5. Mobile Phones requiring repair will be repaired and couriered back to you. EXTENDED WARRANTY 1. Call to report your claim. 2. Drop your phone at the nearest repair centre. 3. Your phone will be repaired. DATA PROTECTION 1. Upon discovery your phone is lost or stolen, log on to website to lock your phone. 2. Enter your mobile number and PIN to logon. 3. Select Lock under My Device list and click on Lock or Lock & Alarm icon to lock and disable your phone. 4. Or select Wipeout under My Device list then select data that needs to be wiped and click on Wipeout Now to wipeout the selected data. GENERAL 1. For theft claims are processed within 24 hours. However sometimes this may take longer if we need to obtain any additional information from you to make a valid decision on your claim. 2. Damaged claims are processed within 7 days. However sometimes this may take longer if damaged parts are out of stock. 3. We will endeavour to replace your mobile phone with the same model but where this is not possible we will replace it with a phone as close in specification to the original model you had. 4. You must pay an excess charge as shown on the certificate of protection if your claim is approved. The excess will depend on what plan you have taken and is detailed on your certificate of protection. 5. If you are unsure of anything we are here to help. You can contact our dedicated team on who will be only too happy to answer any questions you may have. Page 2 of 5

3 PERLINDUNGAN ANDA Perlindungan yang disenaraikan pada halaman ini telah diringkaskan; tertaklut kepada terma dan syarat dan sepenuhnya ternyata secara terperinci dalam polisi insuran yang relevan, perkhidmatan kontrak dan maklumat produk yang diterima dalam pakej selamat datang. KECURIAN SEMASA DALAM JAGAAN + KEROSAKAN Telefon yang dicuri diganti dengan yang baru Kerosakan akibat kemalangan akan diperbaiki Kerosakan disebabkan cecair akan diperbaiki Penggantian set baru bagi telefon yang tidak dapat dibaiki Perkhidmatan pengambilan dan penghantaran untuk diperbaiki (Dalam Malaysia sahaja) Kelulusan tuntutan dalam tempoh 24 jam bagi telefon yang dicuri Tempoh pembaikan dalam masa 7 hari untuk kerosakan akibat kemalangan/cecair Tempoh perlindungan luar Negara selama 60 hari bagi setiap perjalanan Jaminan 3 bulan selepas pembaikan JAMINAN LANJUTAN Lanjutan jaminan pengeluar selama setahun Perlindungan kerosakan mekanikal Penggantian alat ganti rosak dengan percuma Meliputi seluruh Malaysia Penggantian set baru bagi telefon yang tidak dapat dibaiki Tempoh pembaikan dalam 10 hari Nota: Sah jika bayaran 12 bulan telah dibuat. PELINDUNGAN DATA Salinan kenalan, gambar, video, kalendar dan rekod panggilan / SMS secara remote Mengunci telefon yang hilang atau dicuri secara remote Memadamkan data telefon secara remote Mengembalikan salinan data ke telefon baru Mengesan pencuri melalui paten teknologi pengesanan SIM Mengesan lokasi telefon melalui peta digital Symbian S60, Windows, Blackberry dan telefon Android* *Perkhidmatan Data hanya terdapat pada OS yang ditunjukkan di atas. Tertakluk kepada terma dan syarat MENGAKTIFKAN DATA PERLINDUNGAN Cara Mengaktifkan data perlindungan Pergi ke m.wavesecure.com pada browser telefon anda. Pengesahan telefon buatan anda dan model disokong oleh wavesecure misalnya Dikesan: Nokia E 71 Jika tidak disokong klik "not your phone??" Pergi ke dan periksa telefon yang disokong. Klik "Download Wavesecure" dan sahkan muat turun. Wavesecure akan dibuka secara automatic. Jika tidak, periksa pengaktifan anda dan buka fail. Masukkan e-mel anda, set nombor pin dan nombor kenalan untuk diberitahu sekiranya telefon dicuri. Pergi ke "backup data" dan pilih item yang ingin anda salin secara automatik. Layari laman web, periksa salinan data dan cuba fungsinya. Untuk sokongan teknikal, sila e-mel ke Page 3 of 5

4 PENGECUALIAN UTAMA Dalam peristiwa dan kejadian yang berikut tidak dilindungi : Yuran lebihan tuntutan Telefon yang hilang, tercicir atau sebarang kecurian yang tidak disedari Telefon yang tidak diawasi termasuk telefon yang dicuri semasa ditinggalkan tanpa diawasi dalam kereta atau rumah Sebarang kenderaan yang kurang 3 meter panjang digunakan di atas air Bencana alam seperti gempa bumi dan banjir Kelusuhan, terputusnya bekalan elektrik atau sebarang kerosakan atau kegagalan yang tidak menjejaskan telefon bimbit itu berfungsi Kerosakan yang disengajakan Kegagalan fungsi akibat pemindaan, penyelenggaraan, pembaikan, rekabentuk atau kerja servis yang salah Peperangan Tuntutan kecurian dibuat tanpa laporan polis atau dokumen-dokumen yang sewajarnya Tuntutan dibuat atas kecurian yang berlaku di luar negara tanpa laporan polis dari Negara tersebut Pelindungan luar negara dihadkan kepada jangka masa 60 hari atau kurang Penipuan dan kegunaan haram Pengguna selain daripada ahli yang dilindungi Di mana kad sim pengguna tidak disekat dalam masa 24 jam (untuk tuntuan kecurian sahaja) BAGAIMANA MEMBUAT TUNTUTAN? KECURIAN / RAGUT / ROMPAKAN 1. Hubungi pembekal perkhidmatan telekomunikasi anda dalam masa 24 jam dan minta kad SIM anda disekat dari penggunaan 2. Laporkan ragut/rompakan kepada Polis atau pihak yang berkuasa dalam masa 48 jam dan minta salinan laporan Polis. 3. Hubungi talian bebas tol dan dapatkan borang tuntutan. 4. Kembalikan borang tuntutan anda yang sudah lengkap diisi dengan laporan polis dengan segera 5. Orang yang dilindungi dengan tuntutan yang diluluskan akan dihubungi untuk mengambil set telefon yang baru daripada pengedar yang terdekat KEROSAKAN KEMALANGAN / CECAIR 1. Hubungi talian bebas tol dan dapatkan borang tuntutan. 2. Isikan borang tuntutan dan nyatakan bagaimana kerosakan itu berlaku. 3. Telefon bimbit yang rosak akan diambil dari rumah/pejabat anda dan dihantar terus ke pusat perkhidmatan oleh pihak kurier kami. 4. Jika telefon itu tidak dapat dibaiki ianya akan diganti dengan set baru. 5. Telefon bimbit yang dibaiki akan dihantar kepada anda oleh pihak kurier kami. JAMINAN LANJUTAN 1. Hubungi untuk membuat tuntutan. 2. Hantar telefon bimbit anda ke pusat perkhidmatan berhampiran. 3. Proses membaiki dijalankan. PERLINDUNGAN DATA 1. Jika anda menyedari telefon anda sudah dicuri atau hilang, layari laman web untuk mengunci telefon bimbit anda. 2. Masukkan no telefon dan No Pin. 3. Pilih Lock pada my Device List dan klik pada ikon Lock or Lock & Alarm untuk mengunci dan mematikan fungsi telefon. 4. Atau pilih wipeout pada senarai my device dan pilih data yang perlu dipadankan dan klik wipeout now untuk memadam data yang dipilih. AM 1. Tuntutan untuk ragut/rompakan akan diproses dalam masa 24 jam. Bagaimanapun ada kalanya ia akan mengambil masa yang lebih lama jika kami perlu mendapat maklumat tambahan daripada anda untuk membuat keputusan yang sah terhadap tuntutan anda. 2. Tuntutan untuk kerosakan akan diproses dalam masa 7 hari. Bagaimanapun ada kalanya ia akan mengambil masa yang lebih lama jika kehabisan alat ganti. 3. Kami akan berusaha menggantikan telefon bimbit anda dengan model yang sama namun sekiranya ini tidak dapat dilakukan, kami akan menggantikannya dengan telefon yang terdekat dalam spesifikasi dengan model asal anda. Page 4 of 5

5 4. Anda perlu membayar yuran lebihan (excess fee) seperti yang ditunjukkan dalam sijil perlindungan anda jika tuntutan diluluskan. Yuran lebihan itu akan bergantung kepada jenis program yang anda ambil dan maklumat yang tertera di atas sijil perlindungan yang dikirimkan kepada anda semasa program itu dibeli. 5. Jika anda merasa ragu-ragu kami sedia membantu. Anda boleh menghubungi pegawai yang berdedikasi di talian dan kami dengan sukacita menjawab apa-apa soalan anda. TIPS TO PROTECT YOUR MOBILE PHONE Never leave your phone unattended in public areas. Don't use your phone in the rain. If your phone is being carried in a bag always ensure that deodorants, perfume bottles and drink containers are properly sealed. Never leave your phone in sight within an unattended car. If you have a phone with memory card, always back up your photos and music. Routinely back-up your mobile's address / phonebook to an alternate SIM card. PETUA-PETUA PELINDUNGAN TELEFON MUDAH ALIH ANDA Jangan tinggalkan telefon anda tanpa diawasi di tempat orang ramai. Jangan guna telefon anda di dalam hujan. Jika telefon anda disimpan dalam beg sentiasa pastikan penyahbau, botol minyak wangi dan bekas minuman adalah ditutup dengan baik. Jangan tinggalkan telefon anda dalam keadaan boleh dilihat dengan jelas di dalam kereta yang tidak diawasi. Jika anda memiliki telefon dengan kad memori, sentiasa buat salinan sandar gambar-gambar dan muzik anda. Buat salinan sandar secara rutin buku alamat telefon mudah alih anda kepada kad SIM yang lain. For enquiries and further information, please contact : TPT Agency Sdn Bhd Toll Free : or Page 5 of 5

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