Visa Platinum. Car Rental Insurance

Transcription

1 Car Rental Insurance

2 2 Table of Contents Section A. Introduction A.1. About this Guide A.2. Visa Platinum A.3. Definitions of the Benefits Described in this Guide A.4. General Provisions of the Program Section B. Car Rental Insurance B.1. General Aspects B.2. Car Rental Insurance General Exclusions to Benefits in Section B

3 3 Section A. Introduction A.1 About this Guide This document is intended to be used as a guide for quick reference on the Car Rental Insurance offered to the Visa Platinum Cardholders and their beneficiaries, as defined below. Here, the cardholder will find information on Car Rental Insurance and coverage offered. The full version of the insurance policy (SUSEP Process No ), executed between Visa International Service Association ( Visa ) and AIG Seguros Brasil S/A, CNPJ/MF No / (SUSEP code No / Civil Responsibility, /2012 Special Condition: Auto Rental). Visa acts as merely the policyholder in the insurance agreement and acts before AIG Seguros Brasil S/A on behalf of the insureds, having no obligation to make any payments in their favor. The registration of the insurance policy referred to in this guide with SUSEP does not imply, by the local authority, inducement or recommendation to its commercialization. Enjoy reading and refer to this guide whenever you have any doubts about the Car Rental Insurance offered by your Visa Platinum Card. Below you will find some information about this product. If you want information about other benefits provided by Visa Platinum Card, visit the page

4 4 A.2. Visa Platinum Visa Platinum is an exclusive card, developed for special customers. It is intended for affluent consumers who are frequently travelling abroad and require the full availability of services, insurance and credit. Visa Platinum offers many important travel benefits. The Visa Platinum Card is accepted in more than 30 million merchants, in 150 countries and territories, and can be used to withdraw cash in local currency in more than one million ATMs. For more information on the benefits provided by your Visa Platinum Card, please access or contact by phone the following numbers through toll free: (Brazil), (USA and Canada) 1, or collect calls: (other countries) 1e2. 1 For calls made by mobile phone, all roaming charges are user responsibility. 2 Collect call through an international operator. A.3. Definitions of the Benefits described in this Guide* (* = specific restrictions may apply. Please refer to the specific section of the benefit in question) BENEFICIARIES: The Visa Platinum CARDHOLDER, his/her spouse and children considered ECONOMICALLY DEPENDENT, minor of 23 years of age, subject to the provisions of applicable laws. CUSTOMER SERVICE: Communication channel and available facilities (equipment, systems and staff) which purpose is to make the interface between Visa and customers. It can be accessed through the following telephone numbers: (Brazil), (USA and Canada) 1, or collect calls: (other countries) 1e2. 1 For calls made by mobile phone, all roaming charges are user responsibility. 2 Collect call through an international operator. INSURANCE COMPANY: AIG Seguros Brasil S/A, CNPJ/MF No / INSURED: An active CARDHOLDER, his/her spouse and unmarried dependent children under age 23, under the benefits provided for in Section B. SPOUSE: person related to the CARDHOLDER by marriage or common-law marriage (união estável), under the applicable laws in force.

5 5 ECONOMIC DEPENDENTS: CARDHOLDER s single children and under 23 years old who cumulatively: (a) reside with the CARDHOLDER or are under his/her responsibility; and (b) are financially supported by the CARDHOLDER. This definition includes the CARDHOLDER s stepchildren. CLAIM FORM: document to be supplied by CUSTOMER SERVICE, upon notification of an incident or request for benefit, which must be filled out and returned together with the required documents within the deadlines for each of the benefits presented. CARDHOLDER: individual who holds an active and valid Visa Platinum Card, issued in its name in Brazil, as holder or additional holder. A.4. GENERAL PROVISIONS OF THE PROGRAM HOW DO I SUBMIT A REQUEST? The CARDHOLDER, the one designated by the CARDHOLDER or the CARDHOLDER s representative, as applicable, should contact the CUSTOMER SERVICE immediately but, in any case, within the time limit established for each of the benefits provided, even if not yet in possession of the documents that will support the CLAIM FORM. Delayed communication may result in the loss of benefit. The CUSTOMER SERVICE s operator will answer any of the CARDHOLDER s questions and send a CLAIM FORM. Upon receiving the CLAIM FORM, the CARDHOLDER, the one designated by the CARDHOLDER or the CARDHOLDER s representative, as applicable, must fill out the form and return it along with the required documentation required for each offered benefit. These documents must be submitted up to 90 days (depending on the program) from the initial contact with the CUSTOMER SERVICE to the addresses below: Claims Administrator: Visa Card Benefits Administration (VCBA) Maipú 255- Piso 17 C1084 ABE, Buenos Aires, Argentina LOSS OF BENEFITS The INSUREDS shall use their best efforts to avoid or reduce any loss or damage to the insured property under this program.

6 6 INSUREDS/BENEFICIARIES will lose their right to the benefits and payment of any compensation under the terms of this program if they make any claim they know to be false or fraudulent in any respect. CONVERTING AMOUNTS INTO FOREIGN CURRENCY The foreign currency amounts mentioned in this guide will be converted into Brazilian reais based on foreign currency s sale rate (PTAX 800) published by the Central Bank of Brazil at the day the credit card cycle is closed for the month after the incident occur and is reflect in the Account statement. In the event this information is not available, the FX rate to be used will be the one from the day before the payment of the claim.

7 7 Section B. Insurance Offered B.1. General Conditions This guide contains a summary of the insurance policy executed between Visa and the INSURANCE COMPANY with respect to the insurance coverage offered to CARDHOLDERS. In case of discrepancies between this guide and the policy, the provisions established in the accepted policy and in full force in the jurisdiction in which your Visa Platinum Card was issued will always prevail. In Brazil, the insurance coverage is offered by AIG Seguros Brasil S/A. Should VISA cancel or refuse to renew any of the insurance coverage offered to CARDHOLDERS, the financial institution that issued the Visa Platinum Card will notify the CARDHOLDERS at least 60 days in advance. Should the INSURANCE COMPANY not renew or cancel any of the coverage provided, CARDHOLDERS will be notified at least 60 days before the expiration of the policy. In the event that a substantially similar coverage comes into force, with no interruptions whatsoever, the notification will not be required. When applicable, the INSURANCE COMPANY will reimburse the INSURED directly, once the process has been completed. No payment will be made until CUSTOMER SERVICE has received all required documentation. If a payment is made, the INSURANCE COMPANY will have the right to be reimbursed for the amounts paid to other parties or persons. Any party or person to whom the INSURANCE COMPANY has made a payment must transfer to it of its/his/her rights to credit that said party or person might have against any other party or person in connection with the portion of the compensation paid by the INSURANCE COMPANY. Said party or person must make all necessary efforts to preserve these rights and refrain from performing any act that may harm them. B.2. Car Rental Insurance Introduction WE RECOMMEND THAT YOU READ SECTION A. INTRODUCTION" ABOVE BEFORE READING THE ITEM BELOW. IN PARTICULAR, THE READING OF ITEM "A.3. DEFINITIONS FOR THE BENEFITS DESCRIBED IN THIS GUIDE" AND ITEM "A.4. GENERAL PROVISIONS OF THE PROGRAM" IS FUNDAMENTAL FOR THE

8 8 UNDERSTANDING OF THE CONCEPTS USED HEREINBELOW, AS WELL AS FOR KNOWLEDGE OF THE EXCLUSIONS THAT APPLY TO THIS BENEFIT. Basic benefits CARDHOLDERS can get Car Rental Insurance, at no additional cost, every time they rent a car using their Visa Platinum Card. The CARDHOLDER must decline the Collision Damage Waiver / Loss Damage Waiver (CDW/LDW) insurance or similar coverage offered by the car rental company. Basic requirements To be entitled to this insurance coverage, the CARDHOLDER must: Use the CARDHOLDER s Visa Platinum Card to book and pay the full cost of the car rental. All authorized drivers specifically mentioned in the car rental agreement are also covered. No one other than the CARDHOLDER or authorized drivers, as provided above, will have the right to any coverage, including the right to reimbursement or to submitting any insurance claims and/or damages under or arising from this coverage. Should the CARDHOLDER be unable to decline the car rental company s coverage, this coverage will be secondary to the coverage offered by the car rental company and the CARDHOLDER will have to pay any expenses that exceed the amounts of coverage offered by the car rental company and the damages for which the CARDHOLDER may be possibly held liable. Coverage The Car Rental Insurance covers up to the market value of the vehicle or the cost of repairs or replacement of the rented vehicle, provided that such vehicle is in the possession of the CARDHOLDER or authorized driver, whichever amount is lower. The following specific costs are included in the insurance policy: Damage due to collision; Theft of the vehicle and related costs;

9 9 Costs arising from vandalism; Loss arising from accidental fire, provided that the associated responsibility is attributable to the CARDHOLDER or authorized driver. THE FOLLOWING SPECIFIC COSTS AND CLAIMS ARE NOT INCLUDED IN THE POLICY RELATED TO THIS COVERAGE: ANY OBLIGATION ASSUMED BY THE CARDHOLDER OR AUTHORIZED DRIVER(S) UNDER OTHER AGREEMENTS; INJURIES TO ANY PERSON OR DAMAGES TO ANY OBJECT INSIDE OR OUTSIDE THE RENTED VEHICLE; LOSS OR THEFT OF PERSONAL BELONGINGS; PERSONAL LIABILITY; EXPENSES ASSUMED OR PAID BY THE CAR RENTAL COMPANY OR BY ITS INSURANCE COMPANY; THE COST OF THE INSURANCE COVERAGE ACQUIRED THROUGH THE CAR RENTAL COMPANY; ANY OPERATION AND VEHICLE COSTS IN VIOLATION OF THE TERMS OF THE CAR RENTAL AGREEMENT; ANY LOSSES RESULTING FROM INTENTIONAL ACTS, OR FROM THE ADMISSION OF GUILT ON THE PART OF AN AUTHORIZED DRIVER WHO IS PROSECUTED OR FOUND GUILTY BY A COURT OF LAW OF BEING UNDER THE INFLUENCE OF DRUGS OR INTOXICATING SUBSTANCES, OR AS A RESULT OF ILLEGAL ACTIVITIES OR SMUGGLING; GRADUAL WEAR AND TEAR DUE TO NORMAL USE OR MECHANICAL PROBLEMS; LOSSES ARISING FROM ANY TYPE OF HOSTILITY (INCLUDING WAR, INVASION, REBELLION OR INSURRECTION) CONFISCATION BY THE AUTHORITIES; LOSSES RESULTING FROM RENTING VEHICLES THAT DO NOT MEET THE DEFINITION OF COVERED VEHICLES; LEASES AND MINI-LEASES;

10 10 LOSSES OCCURRED DURING A BREACH OF THE CAR RENTAL AGREEMENT; LOSSES THAT ARE ALREADY COVERED BY THE INSURANCE COVERAGE CONTRACTED DIRECTLY WITH THE CAR RENTAL COMPANY; RENTALS EXCEEDING THIRTY ONE (31) DAYS WHICH WILL NOT BE COVERED AS FROM THE THIRTY-SECOND (32nd) DAY; LOSSES REPORTED 30 DAYS AFTER THE INCIDENT; LOSSES RESULTING FROM FREEZING, ARID EROSION, MECHANICAL FAILURE, ELECTRICAL FAILURE EXCEPT FOR THOSE ARISING FROM THE OTHER LOSSES COVERED BY THE INSURANCE POLICY; LOSSES OCCURRING ON ROADS NOT MAINTAINED BY THE GOVERNMENT OR THAT ARE NOT IN PROPER STATE FOR USE; LOSSES RESULTING FROM FIRE NOT CAUSED BY A COVERED EVENT; LOSSES ATTRIBUTABLE TO THE CARDHOLDER S OR AUTHORIZED DRIVER S TOTAL NEGLIGENCE (EX: LEAVING THE CAR ENGINE ON WITH NO SUPERVISION); LOSSES RELATED TO DISASTERS AND OTHER NATURAL CAUSES (EX: HAIL, LIGHTNING AND FLOODING); LOSSES OCCURRING WHILE THE VEHICLE WAS SUBLEASED OR TRANSPORTING PEOPLE OR CARGO UPON PAYMENT OF FARE OR FREIGHT FEE, RESPECTIVELY; LOSSES CAUSED BY CARDHOLDERS OR AUTHORIZED DRIVERS TO THEIR ASCENDANTS, DESCENDANTS, SPOUSE AND SIBLINGS, AS WELL AS TO ANY RELATIVES OR PERSONS WHO RESIDE WITH THEM OR WHO RELY ON THEM ECONOMICALLY; LOSSES RESULTING FROM ACCIDENTS OCCURRING AS A DIRECT RESULT OF A VIOLATION OF LEGAL PROVISIONS, SUCH AS; MAXIMUM NUMBER OF PASSENGERS, SIZE AND WEIGHT; FINES AND PENALTIES IMPOSED UPON THE CARDHOLDER OR AUTHORIZED DRIVER AND ANY EXPENSES RELATED TO CRIMINAL ACTIONS OR PROCEEDINGS; LOSSES RESULTING FROM TECHNICAL/PROFESSIONAL SPECIALIZED SERVICES PROVIDED TO THE VEHICLE AND UNRELATED TO ITS LOCOMOTION;

11 11 LOSSES OCCURRING WHILE THE INSURED VEHICLE WAS PARTICIPATING IN COMPETITIONS, SPORTING EVENTS, BETS OR RACES; LOSSES RESULTING FROM IONIZING RADIATIONS OR RADIOACTIVE CONTAMINATIONS, FROM ANY TYPE OF RESIDUAL NUCLEAR COMBUSTION; PROPERTY AND PROFIT LOSSES NOT DIRECTLY RESULTING FROM THE MATERIAL AND BODILY INJURIES DAMAGES COVERED BY THE INSURANCE COMPANY; MORAL DAMAGES; and DAMAGES CAUSED BY POLLUTION OR CONTAMINATION OF THE ENVIRONMENT. This is a summary of the insurance policy. For more information on the insurance policy agreement executed between Visa and the INSURANCE COMPANY, including the definitions and exclusions applicable to this benefit and procedure for submitting a claim, please see the Introduction section of this guide. What happens if the car rental company insists that the CARDHOLDER buy its insurance? The CARDHOLDER should ask the car rental company s representative to call thecustomer SERVICE using the toll free number assigned to the country, or make a collect call from any country of the world. The CUSTOMER SERVICE will provide a confirmation of the coverage or a coverage certification. Where and when is coverage effective? This insurance becomes effective when the CARDHOLDER rents a vehicle eligible for the coverage; this coverage is available 24 hours a day and will remain in effect while the vehicle is in the possession of the CARDHOLDER or any of the drivers named in the car rental agreement. The coverage will terminate as soon as the rental car is returned to the car rental company. Vehicles rented for rental periods of more than thirty-one (31) days are not covered from the thirty-second (32nd) day on. What type of insurance coverage is provided? "Primary" coverage is offered. Should the CARDHOLDER be unable to decline the car rental company s coverage, this coverage will be secondary to the coverage offered by the car rental company and the CARDHOLDER will have to pay any expenses that exceed the amounts of coverage

12 12 offered by the car rental company and the damages for which the CARDHOLDER may possibly be held liable. What vehicles are covered? Most cars are covered. SOME OF THE RENTED CARS NOT COVERED INCLUDE: LUXURY OR EXOTIC CARS, INCLUDING BUT NOT LIMITED TO ASTON-MARTIN, BENTLEY, BRICKLIN, DAIMLER, DELOREAN, EXCALIBUR, FERRARI, JENSEN, LAMBORGHINI, LOTUS, MASERATI, PORSCHE AND ROLLS-ROYCE; VERY OLD VEHICLES (MORE THAN 20 YEARS OLD OR LEFT TO BE MANUFACTURED IN THE LAST 10 YEARS); TRUCKS, PICK-UPS FOR COMMERCIAL USE, MOTORCYCLES, MOPEDS, MOTORIZED BIKES, LIMOUSINES AND RECREATIONAL VEHICLES. 4x4 JEEPS ARE COVERED, PROVIDED THAT THEY ARE BEING DRIVEN ON ROADS MAINTAINED BY THE GOVERNMENT. MINIVANS TYPE VEHICLES THAT ARE USED TO CARRY MORE THAN 10 PASSENGERS (INCLUDING DRIVER). MINIVANS TYPE VEHICLE NOT DESIGNED TO TRANSPORT PASSENGERS. Should the CARDHOLDER have any questions regarding a specific vehicle, he/she should contact the CUSTOMER SERVICE. What should the CARDHOLDER do in the event of an accident or theft? If the CARDHOLDER is involved in an accident or the rented vehicle is stolen, he/she should contact the CUSTOMER SERVICE immediately. A representative will answer any questions the CARDHOLDER or the car rental company representative may have, and will send a CLAIM FORM to the CARDHOLDER. The car rental company might require that the CARDHOLDER pay for the damages with his/her Visa card. Should this occur, the INSURANCE COMPANY will reimburse the CARDHOLDER directly for the amount, after the claim has been processed.

13 13 The CARDHOLDER, the one designated by the CARDHOLDER or the CARDHOLDER s representative must contact the CUSTOMER SERVICE immediately or within a maximum of 30 days after the date of the accident or theft, even if not yet in possession of the documentation that will support the CLAIM FORM. Delayed communication may result in the loss of the benefit. What does the CARDHOLDER need from the car rental company in order to submit a CLAIM FORM? Upon the occurrence of an accident or return of the rented car on which a claim is being made, the CARDHOLDER must request the following documents from the car rental company: A copy of the accident report and a request form indicating the costs for which the CARDHOLDER is responsible; A copy of the car rental agreement; A copy of the repair estimate and final repair invoice; If available, two photographs of the vehicle showing the damages; For claims including loss of use charges by the car rental company, a copy of the daily utilization record for the loss period, if available; A copy of the police report or accident report (if any). How is the claim submitted? Within the timeframes stated in the CLAIM FORM provided by the VISA representative, the CARDHOLDER, the one designated by the CARDHOLDER or the CARDHOLDER s representative must fill out and sign the CLAIM FORM and send it to the address provided therein along with: A copy of the sales receipt or document showing that the full cost of the booked and rented car was charged and paid with CARDHOLDER s Visa Platinum Card; All of the documentation provided to the CARDHOLDER by the car rental company (see the list of documents) must be submitted to the CUSTOMER SERVICE within the timeframes established in the CLAIM FORM. The claim will remain open during a period of 12 months following the date of loss. During that period, the CARDHOLDER must support the claim with all of the required documents. No payment

14 14 will be made until our CUSTOMER SERVICE has received all the necessary documentation at its offices. What else should the CARDHOLDER do? In normal circumstances, the claim will be paid within a period of 15 days from the date our CUSTOMER SERVICE receives all required documentation. However, as soon as the claim is paid, all rights against any person in connection with the incident will be transferred to the INSURANCE COMPANY. This means that the INSURANCE COMPANY will have the right to file suit on its own and on behalf of the CARDHOLDER. The CARDHOLDER will assist the INSURANCE COMPANY in all manners, as reasonably requested by the INSURANCE COMPANY, in order to help the INSURANCE COMPANY enforce any rights or recourse the INSURANCE COMPANY may have, which includes signing all of documents required by the INSURANCE COMPANY to file a suit on behalf of the CARDHOLDER. General Provisions of the Program This is a summary of the insurance policy. For more information on the insurance policy agreement executed between Visa and the INSURANCE COMPANY, including the definitions and exclusions applicable to this benefit and procedure for submitting a claim, please see the Introduction section of this guide. This Car Rental Insurance will be applied to all car rental agreements in force before the date of cancelation or non-renewal of this policy, provided that all of the other terms and conditions of the coverage are met. Cardholder s card Visa Platinum Area of Coverage Worldwide** ** Coverage includes cardholder s country of card issuance, only if allowed by local regulations.

15 15 General Exclusions to Benefits in Section B. 1. INTENTIONALLY SELF-INFLICTED INJURIES; 2. SUICIDE OR ATTEMPTED SUICIDE IN A SANE MENTAL STATE: 3. DISEASES, UNLESS OTHERWISE PROVIDED FOR IN THE INSURANCE POLICIES; 4. BACTERIAL INFECTIONS, EXCEPT FOR BACTERIAL INFECTIONS IN INJURIES OR IF DEATH IS RESULTED BY ACCIDENTAL INGESTION OF A SUBSTANCE CONTAMINATED BY BACTERIA; 5. DAMAGES ARISING OUT OF ACTS OF WAR, DECLARED OR NOT; 6. ACCIDENTS THAT OCCURRED WHILE A PASSENGER IS (I) OPERATING, LEARNING HOW TO OPERATE, OR SERVING AS A CREW MEMBER OF AN AIRCRAFT; 7. DAMAGES IN WHICH ONE OF THE CONCURRENT CAUSES HAS BEEN THE PRACTICE OF, OR ATTEMPT TO PRACTICE, AN ILLEGAL ACT ON BEHALF OF AN INSURED; 8. PARTICIPATION IN ANY CONTACT SPORT OR TEAM PROFESSIONAL, SEMI- PROFESSIONAL OR COLLEGE SPORT; 9. PARTICIPATION IN EXTREME SPORTS, AS WELL UNDERSTOOD BY SPEED COMPETITIONS WHERE THEY USE MOTOR VEHICLES OR BIKES, PARACHUTING, SKYDIVING, HANG GLIDING, BUNGEE JUMPING, SKI, SCUBA DIVING, CLIMBING, SPELUNKING, OR MOTORCYCLE RACING ABOVE 100CC S; 10. DAMAGES OCCURRED WHILE THE INSURED WAS SERVING IN THE ARMY, NAVY OR AIR FORCE, IN ANY COUNTRY; 11. DAMAGES WHEN UNDER THE INFLUENCE OF DRUGS, ALCOHOL OR OTHER DRUGS, EXCEPT AS PRESCRIBED BY A QUALIFIED PROFESSIONAL AND TAKEN TO TREAT DRUG ADDICTIONS, AS INDICATED IN THE MEDICAL PRESCRIPTIONS; 12. DEPRESSION, ANXIETY, MENTAL OR NERVOUS DISORDERS OR TREATMENTS KNOWN AS "REST CURES"; 13. PREGNANCY AND PREGNANCY-RELATED CONDITIONS, INCLUDING FERTILITY TREATMENT OR OTHER MEDICAL ISSUES RELATED TO A WOMAN S INABILITY TO CONCEIVE; 14. INSURED TRAVELING AGAINST A PHYSICIAN S RECOMMENDATIONS; 15. ANY INJURY, ILLNESS, DEATH, LOSS OR EXPENSE, DIRECTLY OR INDIRECTLY ATTRIBUTABLE TO THE HIV VIRUS AND/OR HIV-RELATED CONDITIONS, INCLUDING AIDS AND/OR ANY MUTATIONS OR VARIATIONS THEREOF OR SOMEHOW CAUSED BY IT; 16. ANY EXPENSES COVERED BY POLICIES AND INSURANCE POLICIES RELATED TO WORKERS COMPENSATION OR EMPLOYEE RISKS. 17. ELECTIVE PLASTIC AND COSMETIC SURGERY, EXCEPT WHEN MEDICALLY REQUIRED AS THE RESULT OF DAMAGES; 18. ANY DAMAGE RESULTING IN A HERNIA; 19. ANY PRE-EXISTING CONDITION.