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1 As of: January 2016 Information provided without engagement Any questions? Our customer service representatives will be happy to help you: Customer service hotline / (0.20 /call when calling via a German land line; mobile phone max /call) Online Timetable Information Mobile Timetable Information VRR app NEW Now you can buy your tickets directly from the VRR app! Verkehrsverbund Rhein-Ruhr Augustastraße Gelsenkirchen Your Verkehrsverbund Rhein-Ruhr wishes you a pleasant journey!

2 Ticket Subscription application in this brochure Ticket1000 The personal monthly ticket

3 2 Ticket1000 The Ticket1000 is available as a monthly ticket or by subscription. Who can have it Everyone Who is allowed to travel the ticket owner (personal ticket, carry photo ID with you) What, where and when as many trips as you like in the selected validity area round-the-clock Bonus Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December: K t ake along up to 3 children under the age of 15 in the respective validity area at no extra charge Cost refund in the case of delay up to 25 between 5 a.m. and 8 p.m. K up to 50 between 8 p.m. and 5 a.m. Mobility guarantee K Special feature Ticket o clock ticket for late starters: valid Monday to Friday from 9 a.m., all other Ticket1000 features apply Upgradability K Extended validity area to the whole transport network area Per person, journey or and additional use, K bicycle transport (see carry-on note, p. 10) one ZusatzTicket or (additional ticket) K 1 st class use

4 3 Fares Ticket1000 (All prices are in Euro) Monthly Monthly Ticket AboTicket (subscription ticket) Subscription saving per month* Subscription saving per year A1 66,90 58,82 8,08 96,96 A2 70,40 61,89 8,51 102,12 A3 72,00 63,30 8,70 104,40 B 105,10 92,40 12,70 152,40 C 138,95 122,16 16,79 201,48 D 176,70 155,35 21,35 256,20 Price Levels * Average value based upon the price of a yearly Ticket1000 subscription. Fares Ticket Uhr (All prices are in Euro) Monthly Monthly Ticket AboTicket (subscription ticket) Subscription saving per month* Subscription saving per year A1 49,45 43,47 5,98 71,76 A2 51,95 45,67 6,28 75,36 A3 52,95 46,55 6,40 76,80 B 77,50 68,14 9,36 112,32 C 102,00 89,68 12,32 147,84 D 131,40 115,52 15,88 190,56 Price Levels * Average value based upon the price of a yearly Ticket Uhr subscription.

5 4 Cheaper by the Dozen: The Ticket1000 as an Annual Subscription Whether you are an early riser or want to start out later in the morning: The Ticket1000 and it's nine o'clock version is also available as an inexpensive annual subscription. With it you not only save time and money, but also enjoy the many additional exclusive advantage for regular customers. So you see: With a subscription ticket you cannot lose! Why you can only benefit from a subscription ticket: lower price compared to the monthly ticket no forgetting the monthly token exchange - and you don't need to make your way to the customer service centre thanks to the eticket (chip card) every month it is possible to change the price level at short notice free of charge uncomplicated and quick replacement of lost cards for a small processing charge upon presentation of your identity card attractive offers and discounts for leisure and cultural offerings twice a year as part of AboLust, the book of vouchers exclusively for subscribers the subscription can be cancelled during the year up to 6 weeks before the end of the month the only charge is the difference to the standard monthly ticket in the first year of subscription Tip: D on't forget your identity card when submitting the application or collecting your chip card from the customer service centre!

6 5 In the case of delay: The Mobility Guarantee Disruption to operations, vehicle and equipment malfunctions, traffic congestion, illegal parking and similar incidents can lead to delays to buses, trains and trams. Nevertheless, we guarantee your mobility. Our mobility guarantee enables you to take a taxi or train for which a surcharge has to be paid (IC/EC or ICE) to your destination. We will refund the additional costs of up to 25 between 5 a.m. and 8 p.m. or 50 between 8 p.m. and 5 a.m. if the means of transport chosen by you leaves your stop more than 20 minutes later than originally shown on the timetable and there is no obvious alternative bus or rail route to your destination. The mobility guarantee does not apply to delays resulting from strikes, bad weather, forces of nature or bomb threats. You only need to submit an application for reimbursement of the costs. The corresponding form is available from your transport company or on the Internet. Tip: Not only you benefit from the mobility guarantee, but also everyone who travels with you on your ticket!

7 6 VRR price levels Price level A usually is valid for trips within a town or city: A1 in smaller cities and communities A2 i n eleven larger cities with a well developed public transport network A3 i n five large cities with a very dense and particularly high-quality local transport service 59 Millingen a. d. Rijn 07 s-heerenberg 60 Nijmegen 71 Emmerich 81 Kranenburg 9292ov (Netherlands) 82 Bedburg-Hau More information at 79 Rees 84 Sonsbeck 04 Geldern/ Issum 10 Straelen 69 Venlo 20 Nettetal/ Brüggen 30 Schwalmtal/ Niederkrüchten 70 Wegberg 21 Kempen/ Grefrath/ Tönisvorst More information at 23 Duisburg Nord 24 Oberhausen 41 Willich 50 Mönchengladbach 61 Grevenbroich 45 Essen Süd 44 Ratingen/ Heiligenhaus 42 Meerbusch 51 Korschenbroich G k 35 Essen Mitte/Nor 34 Mülheim/ Ruhr 33 Duisburg Mitte/Süd 32 Krefeld 72 Jüchen Aachener Verkehrsverbund (AVV) 25 Bottrop/ Gladbeck 12 Rheinberg 11 NeukirchenVluyn/ 22 Rheurdt Moers 01 Kerken/ Wachtendonk 31 Viersen 13 Dinslaken /Voerde 02 KampLintfort 05 Dorsten 14 Schermbeck/ Hünxe 03 Wesel 16 Alpen 85 Kevelaer 7 R 7690 Raesfeld 88 Hamminkeln 83 Xanten 7590 Heiden 7660 Rhede 78 Kalkar 77 Uedem 86 Goch/ Weeze 7650 Borken 7670 Bocholt 7440 Isselburg 80 Kleve 43 Düsseldorf Mitte/Nord 54 Mettmann/ Wülfrath Erkrath/ Düsseldorf Haan/ Hilden Süd 52 Neuss/ Kaarst 62 Dormagen 63 Rommerskirchen 73 Langenfeld/ Monheim Sol

8 7 Price level B tickets allow you to travel to your neighbouring cities and sometimes even further. Price level C covers the medium travel range: It is valid in two neighbouring so-called central tariff zones (corresponding to a town/city or several smaller cities and communities) and as a rule in all adjacent tariff zones and sometimes even further. The tickets of price level D are valid throughout the VRR region. Verkehrsgemeinschaft Münsterland (VGM) More information at Reken VRR-Tarif gilt nur auf bestim Verkehrsgemeinschaft Ruhr-LippeLinien (VRL)und nur im Überga 06 Haltern 15 Marl 17 Recklinghausen/ Herten 26 Gelsenkirchen 27 Herne rd 36 Bochum 55 Velbert 29 Waltrop 2190 Lünen 28 CastropRauxel 46 Hattingen/ Sprockhövel Wuppertal Wuppertal Ost West 74 lingen More information at Olfen 18 Oer-Erkenschwick/Datteln 37 Dortmund Mitte/West 38 Dortmund Ost 2150 Schwerte 47 Witten/ Wetter/ Herdecke VRR-Tarif gilt auf allen Linien nur im Übergang. KombiTickets gelten nich 2400 Bergkamen 58 Hagen 67 Schwelm/ Ennepetal/ Gevelsberg/ Breckerfeld 75 Remscheid 2390 Kamen VRR-Tarif gilt auf allen Linien nur im Übergang Unna 2480 Holzwickede Preisstufe D VRR tariffs only apply to particular lines and only in transit. VRR tariffs only apply in transit for all lines. KombiTickets are not valid. VRR tariffs only apply in transit for all lines. Price level D Verkehrsverbund Rhein-Sieg (VRS) More information at

9 8 Journey planner and ticketshop in one App Do you use an iphone or an Android smartphone? Then you can now download the free VRR app onto your phone for timetable information and ticket purchasing. You will have access to both up-to-date information and notices on any service disruptions. The free VRR app is functional immediately after being downloaded. The VRR app recognises your current location through the GPS tracking in your smartphone and shows the stops and the lines operating in the area. The app memorises information which has previously been input and offers sensible orientation guidance using the map provided. You can also buy your ticket directly from the VRR app right away. As a pre-registered HandyTicket customer, you can receive timetable information directly in your transport company s HandyTicket shop. If you are not yet registered there, you can simply install the free app and register for the HandyTicket shop. Finding the right ticket with just a few clicks: The ticket adviser Do you have any questions about the different types of tickets and are looking for the right tariff? Then take advantage of the ticket adviser on the Internet. Simply enter your starting point and destination and the suitable ticket will be recommended. Further information is also available of course from the KundenCenter (customer service centre) of your transport company or via the customer service hotline / *. * 0.20 /call when calling via a German land line; max /call for mobile phones.

10 9 1st class Would you like to travel in greater comfort? With a supplement you can use the 1st class. 1st class tickets Price level A/B C/D 1st class single journey (ZusatzTicket) st class monthly ticket st class monthly ticket as a subscription (per month) (all prices are stated in Euros) Tip: Purchase your ticket without cash with the EC card. Many ticket offices and ticket machines offer this option. IC/EC Do you want to reach your destination faster? You can purchase the appropriate IC/EC upgrades at the DB ticket counters. IC/EC surcharge IC/EC surcharge 64.80* IC/EC monthly surcharge as a subscription 55.00* (all prices are stated in Euros per month) * Expected to be valid until December 31, 2016

11 10 Bicycle transport In general, the transport company will gladly transport your bicycle as well. However, in the interests of all passengers, this may depend on the time of day, the volume of passengers and the space available. Please familiarise yourself in advance with the applicable carryon regulations of your transport company. The advantages of the chip card K No need to exchange tokens K E asy ticket alterations have your price level, tariff zone or ticket type changed right in your customer service centre K Quick replacement of lost or stolen cards for a nominal fee.

12 11 Journeys beyond the Network You can stamp any EinzelTicket, 4erTicket or TagesTicket (single, block of four or day tickets) purchased in advance for any required price level of the neighbouring transport association when you start your journey in your own regio nal network. For a journey to Cologne a Ticket1000 customer can travel in price category A3 for tariff zone 36 (Bochum) with the ZusatzTicket as far as Langenfeld and from there use a EinzelTicket (single ticket) of the Verkehrsverbund RheinSieg (VRS) of price category 3. This VRS ticket can already be stamped in Bochum. Always a Winner: Ticket1000 Have we aroused your curiosity? Do you also want to be mobile round-the-clock and enjoy the numerous extras available to subscribers? Then Ticket1000 is "just the ticket" for you. Should you no longer require your ticket, it is only necessary to send an informal written cancellation up to 6 weeks before the end of the month. General rule: If you cancel your ticket in the current year you do not pay any more than the standard price of a monthly ticket. So what are you waiting for? Simply fill out the attached order form and hand it into your customer service centre. Then you can also soon enjoy: A pleasant journey by bus and train!

Customer service hotline 0 180 6/50 40 30 (0.20 /call when calling via a German land line; mobile phone max. 0.60 Euro/call)

Customer service hotline 0 180 6/50 40 30 (0.20 /call when calling via a German land line; mobile phone max. 0.60 Euro/call) As of: January 2016 engagement Information provided without Any questions? Our customer service representatives will be happy to help you: Customer service hotline 0 180 6/50 40 30 (0.20 /call when calling

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