Service Expansion Opportunities for Document Outsourcing

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Christine Marsh
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1 Listen Now A Questex Company Service Expansion Opportunities for Document Outsourcing Production Printing & Media What are t h e c r i t i c a l c o m p o n e n t s o f a s t ro n g d o c u m e n t o u t s o u rc i n g o ff e r i n g t o d a y? W h a t a re t h e e m e r g i n g s e r v i c e s b e y o n d t r a d i t i o n a l o ff e r i n g s? W h a t i s t h e m a r k e t o p p o r t u n i t y f o r e m e r g i n g s e r v i c e s? W h a t a re c u s t o m e r re q u i re m e n t s i n c r i t i c a l v e r t i c a l i n d u s t r i e s? W h a t a re t h e c r i t i c a l s t a ff i n g a n d t e c h n o l o g y re q u i re m e n t s t o w i n i n t h i s m a r k e t? W h a t a re t h e b e s t p r a c t i c e s f o r d e p l o y m e n t o f s e r v i c e s? W h o a re t h e k e y p l a y e r s? A Multi-Client Study

2 s e r v i c e e x p a n s i o n o p p o r t u n i t i e s f o r d o c u m e n t o u t s o u r c i n g Introduction As companies increase business process automation and leverage data to drive decision making and customer communications, the relevance of existing outsourcing contracts is declining. Growing demand for digital services that support multi-channel communications and enable a mobile knowledge work force is leaving enterprise accounts at a loss due to lack the talent, technology, and time to implement and manage these systems. Savvy and forwardthinking document outsourcing providers are in a unique position to help customers transition to more effective communication platforms. This Objectives - Identify emerging services opportunities beyond traditional document outsourcing - Determine the propensity to outsource and estimate the range of contract values by source category - Size and forecast the growth potential by service category and geographic region - Determine the critical staffing and technology requirements for competitive differentiation - Identify decision-makers and assess customer requirements and concerns in key vertical industries - Discuss bundling and marketing strategies study identifies emerging services opportunities and offers a road map for document outsourcing providers to build new businesses around them. Regions Covered North America U.S., Canada Europe France, Germany, U.K.

3 Market Research InfoTrends conducted extensive primary and secondary research in key industries and regions. Business Survey 500+ interviews with outsourcing decision makers at large companies across key industries and regions. Regions: - North America (U.S. & Canada) - Europe (France, Germany & U.K.) Primary industries: - Financial Services - Insurance Other industries ( aggregate view): - Healthcare - Legal - Manufacturing - Retail/ Wholesale - Telco/ Utility Company size: - Company size of 500+ employees or $100M+ in revenue - Exception is Canada, due to smaller scale - InfoTrends will use its best effort to skew the sample toward larger organizations Interviews Nearly 20 in-depth phone interviews across the regions with select enterprises and service providers. Secondary Research InfoTrends leveraged previously-published research it has conducted as part of its ongoing analysis of the document outsourcing, cross media, digital mailbox and office technology markets. InfoTrends also thoroughly examined other existing market information on key applications, market segments, competitors, and service categories using a variety of sources, including industry trade associations, government agencies, published industry reports, trade articles, industry databases, company websites, and other sources. Market Sizing and Forecast InfoTrends reviewed traditional and emerging services for the document outsourcing market. Traditional services may include: - Data and Content - Scanning - Production - Mailroom - Professional Services - Document Process Outsourcing - Print Management Emerging services may include: - Business Process Outsourcing - Cross- Media Services - Digital Mailbox Services - Marketing Analytics - Mobile

4 Project Deliverables - Executive Summary addressing key issues, findings, and overall recommendations - Detailed written report with text, charts, and graphs addressing the objectives of the study - PowerPoint slides containing all survey charts - Market sizing and five-year forecast - Cross tabulations of the survey results for additional analysis of key questions and market segmentation (e.g., vertical markets, regions, company size, service usage) Terms and Conditions Liability for Advice Copyrights InfoTrends retains all copyrights. Clients cannot reproduce or disseminate any materials from this study without written consent from InfoTrends. Confidentiality InfoTrends will use its best efforts to ensure that any confidential information obtained about the client and its business is not, unless agreed otherwise in advance, disclosed to any third party without the prior written permission of the client. InfoTrends retains the right to re-use any non-proprietary information as part of its ongoing analysis of the industry. InfoTrends is not liable for any actions taken by the client in connection with the information, opinions, or advice allocated with this study.

5 Authorization Form For more information, join Matt Swain, Associate Listen Now Subscribe Today! Director, Document Outsourcing, as he discusses the project objectives, scope, and key highlights. Choose from Three Regional Reports Subscriber Rate Choose One Region $16, 495 Choose Both Regions $29, 995 Regions Covered: Check region( s) to purchase. North America (United States & Canada) Europe (France, Germany & United Kingdom) Subscribers may also add the following option: Private webinar for internal review (90 minutes) $1,000 On-site Presentation (1/2 day) $2,000 (+ travel) Purchase order number: Signature: Name: Title: Company: Address: City, State, Postal Code: Country: Telephone: the completed form to or fax to

6 InfoTrends is the leading worldwide market research and strategic consulting firm for the digital imaging and document solutions industry. We provide research, analysis, forecasts, and advice to help clients understand market trends, identify opportunities, and develop strategies to grow their business. Headquarters 97 Libbey Industrial Parkway Weymouth, MA USA p r o d u c t i o n p r i n t i n g & m e d i a Europe 960 Capability Green Luton, Bedfordshire United Kingdom, LU1 3PE +44 (0) euro.info@infotrends.com Japan Ebisu IS Bldg. 8F Ebisu Shibuya-ku Tokyo Japan info@infotrends.co.jp

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