Avaya CMS Supervisor Reports

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Avaya CMS Supervisor Reports"

Transcription

1 Avaya CMS Supervisor Reports Release 16.3 December 2011

2 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License type(s) Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A "Unit" means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software. Units may be linked to a specific, identified Server. Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Trademarks Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Support Web site:

3 Contents Preface Purpose Intended users Overview Conventions and terminology Reasons for reissue Documentation Web sites Support Chapter 1: Introduction to CMS Supervisor Reports About CMS and Supervisor Available reports Interactions with communication server features How CMS tracks ACD data AUX reason codes Terminology Prerequisite system administration Dictionary Call center administration User permissions System setup Relationships to other subsystems Timetable CMS Dictionary Exceptions Scripting User permissions Agent, skill, and trunk states Agent states Skill states Trunk states Refresh rate for real-time and integrated reports Fastest allowable refresh rate Default refresh rate Chapter 2: Using reports How this chapter is organized How to access reports on CMS Supervisor PC client Avaya CMS Supervisor R16.3 Reports December

4 How to access reports on CMS Supervisor Web Report Designer and Scripting features in CMS Supervisor PC client Report Designer Scripting Save As Script Selecting and running reports Using Browse buttons Single entities Multiple entries in CMS Supervisor PC client Multiple entries in CMS Supervisor Web About selecting historical report run dates Different ways to select dates About the browse windows Use the Browse Date window Procedure Use Browse Dates window Procedure Use the Browse Month window in CMS Supervisor PC client Navigation path Procedure Use the Browse Months window in CMS Supervisor PC client Navigation path Procedure Use the Browse Month window in CMS Supervisor Web Use the Browse Months window in CMS Supervisor Web Use the Browse Week window Use the Browse Weeks window About selecting historical report run times Selecting times Use the Browse Time window Procedure Exiting and restarting reports in CMS Supervisor PC client How to exit a report How to restart a report Exiting and restarting reports in CMS Supervisor Web Report menu bar of CMS Supervisor PC client Report menu Report menu Menu item functions Page Setup Avaya CMS Supervisor R16.3 Reports December 2011

5 Purpose Page setup options Save as HTML Browsers Selecting Save as HTML location Using Save as HTML Output files Templates Not using templates Using existing templates Save as HTML template tags Fonts Edit Edit menu Menu item functions Format Format menu Menu item functions Tools Tools menu Menu item functions Options Options menu Menu item functions in CMS Supervisor PC client The Report Window of CMS Supervisor Web Editing and viewing reports Report layouts Report types What constitutes a report? Tables Charts Formatting table reports in CMS Supervisor PC client Accessing the Table Format Options window General tab General tab parameters Sort tab Using the Sort tab Formatting table reports in CMS Supervisor Web About the Chart Format Options window in CMS Supervisor PC client About charts Avaya CMS Supervisor R16.3 Reports December

6 Accessing the Chart Format Options window How your changes affect others Related topic General tab window and fields in CMS Supervisor PC client Navigation path General tab fields D Effects tab window and fields in CMS Supervisor PC client Related topic Navigation path D tab fields Axis tab window and fields in CMS Supervisor PC client Navigation path Axis tab fields Type tab window and fields in CMS Supervisor PC client Navigation path Type tab fields Title tab window and fields in CMS Supervisor PC client Navigation path Title tab fields Legend tab window and fields in CMS Supervisor PC client Navigation path Legend tab fields Data Labels tab window and fields in CMS Supervisor PC client Navigation path Data Labels tab fields Minimizing report output windows in CMS Supervisor PC client Icons associated with minimized report windows Icons associated with minimized report thresholds Minimizing report output windows in CMS Supervisor Web Mouse button pop-up menus in CMS Supervisor PC client Mouse button pop-up menus in CMS Supervisor Web Rotating a 3D chart Exporting report data on CMS Supervisor PC client Defaults Report format How to export a data report Exporting report data on CMS Supervisor Web Copying chart reports Resizing report windows and columns in CMS Supervisor PC client Resizing a window Standard report window Avaya CMS Supervisor R16.3 Reports December 2011

7 Graphical report window Changing a column width Resizing report windows and columns in CMS Supervisor Web Setting report threshold highlights Reports Entities Turn highlights on and off Example Set report threshold highlights Before you start Procedure Tips for setting report threshold highlights Available agent threshold settings Available Split/Skill threshold settings About split/skill threshold settings Split/Skill table Available VDN threshold settings Report options of CMS Supervisor PC client Report options of CMS Supervisor Web Chart Threshold Colors tab Text Threshold Colors tab Report Chart Colors tab CMS Servers tab of CMS Supervisor PC client CMS Server properties Options window of CMS Supervisor PC client Options General tab Options Options Scripting tab Options Options Report Colors tab Scheme Options Threshold Colors tab Procedure Options Name Format tab Procedure Create a new report color scheme Procedure Create a new threshold color scheme Procedure Create a new name format Avaya CMS Supervisor R16.3 Reports December

8 Customizing buttons in CMS Supervisor PC client Chapter 3: Real-time reports Organization of real-time reports About real-time reports Introduction Presentation Diagram of real-time reporting system Agent reports General information about Agent reports What an Agent report contains Organization of Agent reports Agent report selector windows and input fields Agent report input fields Agent Group report Things to know about this report Agent Group report description Agent report Things to know about this report Agent report description Agent Information report Things to know about this report Agent Information report description Graphical Information report Things to know about this report Graphical Information report description Other reports General information about other reports What other reports contain Organization of other reports Event Count Summary report Things to know about this report Relationships to other subsystems Event Count Summary input fields Event Count Summary report description Multi-ACD report Things to know about this report Multi-ACD report input fields Multi-ACD report description Multi-ACD Top Agent report Avaya CMS Supervisor R16.3 Reports December 2011

9 Things to know about this report Multi-ACD Top Agent report input window Multi-ACD Top Agent report input fields Multi-ACD Top Agent report description Queue/Agent reports General information about Queue/Agent reports What Queue/Agent reports contain Organization of Queue/Agent reports Queue/Agent report selector window and input fields Queue/Agent report input fields Queue/Top Agent Status report Things to know about this report Queue/Top Agent Status report description Queue/Agent Status report Things to know about this report Queue/Agent Status report description Queue/Agent Summary report Things to know about this report Queue/Agent Summary report description Split/Skill reports General information about Split/Skill reports Organization of Split/Skill reports Split/Skill report selector window and input fields Split/skill report input fields Split/Skill Actual Relative to Target report Things to know about this report Split/Skill Agent Status by Location report Things to know about this report Split/Skill Agent Status by Location report description Split/Skill Call Profile report Things to know about this report Split/Skill Call Profile report description Real-time Graphical Active Agents report Things to know about this report Graphical Active Agents report description Real-time Graphical Allocated Agents report Things to know about this report Graphical Allocated Agents report description Split/Skill Graphical AUX Agents report Things to know about this report Avaya CMS Supervisor R16.3 Reports December

10 Report formats Split/Skill Graphical AUX Agents report description Split/Skill Graphical AUX Top Agents report Things to know about this report Split/Skill Graphical AUX Top Agents report description Split/Skill Graphical Call Profile report Things to know about this report Split/Skill Graphical Call Profile report description Split/Skill Graphical EWT report Overview Things to know about this report Split/Skill Graphical EWT report description Split/Skill Graphical Queue report Things to know about this report Split/Skill Graphical Queue report description Split/Skill Graphical Skill Overload report Things to know about this report Split/Skill Graphical Skill Overload report description Split/Skill Graphical Staffing Profile report Things to know about this report Split/Skill Graphical Staffing Profile report description Split/Skill Graphical Status report Things to know about this report Split/Skill Graphical Status report description Split/Skill Graphical Top Skill Status report Things to know about this report Split/Skill Graphical Top Skill Status report description Reserve1 AUX Agents report Things to know about this report Reserve1 AUX Agents report description Reserve2 AUX Agents report Things to know about this report Reserve2 AUX Agents report description Skill AUX report Things to know about this report Skill AUX report description Skill Status report Things to know about this reports Skill Status report description Skill Top Agent report Things to know about this report Avaya CMS Supervisor R16.3 Reports December 2011

11 Skill Top Agent report description Split/Skill by Location report Overview Things to know about this report Split/Skill by Location report description Split/Skill report Things to know about this report Split/Skill report description Top Agent Status report Things to know about this report Top Agent Status report description Trunk Group report Trunk Group report selector window and input fields Trunk Group report input fields Trunk Group report Things to know about this report Trunk Group report description VDN reports General information about VDN reports Organization of VDN reports VDN report selector window and input fields VDN report input fields VDN Call Profile report Things to know about this report Prerequisite System Administration VDN Call Profile report description VDN Graphical Call Profile report Things to know about this report VDN Graphical Call Profile report description VDN Skill Preference report Things to know about this report VDN Skill Preference report description VDN report Things to know about this report VDN report description Vector report Vector selector window and input fields Overview Vector report input fields Vector report Avaya CMS Supervisor R16.3 Reports December

12 Things to know about this report Vector report description Drill-down reports General information about drill-down reports Drill-down report access Location ID as a report field Finding drill-down information Drill-down report types Modifying drill-down reports Drill-Down Top Agent Work State report Report contents Report use Database items Drill-down Top Agent Work State report description Drill-Down Work State report Report contents Report use Database Items Drill-Down Work State report description Chapter 4: Historical reports Organization of historical reports About historical reports Introduction Presentation Diagram of historical reporting system Presentation of report information How long does CMS store data? Administrable timeout value Agent reports General information about agent reports What an Agent report contains Organization of Agent reports Agent report input fields Agent report input fields Agent AUX report Things to know about this report Agent AUX report description Agent Attendance report Things to know about this report Avaya CMS Supervisor R16.3 Reports December 2011

13 Agent Attendance report description Agent Event Count report Things to know about this report Agent Event Count report description Agent Time Spent Daily report Things to know about this report Agent Time Spent Daily report description Agent Group Attendance report Things to know about this report Agent Group Attendance report description Agent Group AUX report Things to know about this report Agent Group AUX report description Agent Group Summary report Things to know about this report Agent Group Summary report description Agent Inbound/Outbound report Things to know about this report Agent Inbound/Outbound report description Agent Login/Logout (Skill) report Things to know about this report Agent Login/Logout (Skill) report description Agent Login/Logout (Split) report Things to know about this report Agent Login/Logout (Split) report description Agent Split/Skill report Things to know about this report Agent Split/Skill report description Agent Summary report Overview Things to know about this report Agent Summary report description Agent Trace by Location report Things to know about this report Agent Trace by Location report description Other reports General information about other reports What an other report contains Organization of other reports Call Records report Avaya CMS Supervisor R16.3 Reports December

14 Things to know about this report Call Records report input fields Call Records report description Call Work Code report Things to know about this report Prerequisite system administration Call Work Code report input fields Call Work Code report description Split/Skill reports General information about Split/Skill reports What a Split/Skill report contains Organization of Split/Skill reports Split/Skill report selector window and input fields Split/Skill report input fields Actual Relative to Target reports Daily report Interval report Split/Skill Call Profile report Things to know about this report Split/Skill Call Profile report description Split/Skill Graphical ASA report Split/Skill Graphical ASA report input fields Split/Skill Graphical ASA report description Split/Skill Graphical Average Positions Staffed report Things to know about this report Split/Skill Graphical Average Positions Staffed report description Split/Skill Graphical ASA Daily report Things to know about this report Split/Skill Graphical ASA report description Split/Skill Graphical Call Profile report Things to know about this report Split/Skill Graphical Call Profile report description Split/Skill Graphical Multi-ACD Service Level report Things to know about this report Split/Skill Graphical Multi-ACD Service Level report input fields Split/Skill Graphical Multi-ACD Service Level report description Split/Skill Graphical Service Level report Things to know about this report Split/Skill Graphical Service Level report description Split/Skill Graphical Skill Overload report Avaya CMS Supervisor R16.3 Reports December 2011

15 Things to know about this report Split/Skill Graphical Skill Overload report description Split/Skill Graphical Time Spent report Things to know about this report Split/Skill Graphical Skill Time Spent report description Split/Skill Preferred Skill Level Summary report Things to know about this report Split/Skill Preferred Skill Level Summary report description Split/Skill Outbound report Things to know about this report Split/Skill Outbound report description Split/Skill report Things to know about this report Split/Skill report description Split/Skill by Location report Things to know about this report Split/Skill by Location report description Split/Skill Service Level report Things to know about this report Split/Skill Service Level Report description Split/Skill Summary report Things to know about this report Split/Skill Summary report description System reports General information about system reports What a system reports contain Organization of system reports System Graphical Maximum Delay report Things to know about this report System report input fields System Graphical Maximum Delay report description System Multi-ACD by Split/Skill report Things to know about this report Multi-ACD by Split/Skill report input fields System Multi-ACD by Split/Skill report description System Multi-ACD report Things to know about this report Multi-ACD report input fields System Multi-ACD report description System report Avaya CMS Supervisor R16.3 Reports December

16 Things to know about this report System report input fields System report description Trunk/Trunk Group reports General information about Trunk/Trunk Group reports What a Trunk/Trunk Group report contains Organization of Trunk/Trunk Group reports Trunk/Trunk Group report input fields Trunk Group report input fields Trunk/Trunk Group Busy Hour report Things to know about this report Trunk/Trunk Group Busy Hour report description Trunk report Things to know about this report Trunk report description Trunk Group report Things to know about this report Trunk Group report description Trunk Group Summary report Things to know about this report Trunk Group Summary report description VDN reports General information about VDN reports What a VDN report contains Organization of VDN reports VDN report input fields VDN Busy Hour report Things to know about this report VDN Busy Hour report description VDN Call Profile report Things to know about this report Prerequisite system administration VDN Call Profile report description VDN Graphical Busy/Abandon/Disconnect Comparison report Things to know about this report VDN Graphical Busy/Abandon/Disconnect Comparison report description VDN Graphical Call Profile report Things to know about this report VDN Graphical Call Profile report description VDN Graphical Service Level report Avaya CMS Supervisor R16.3 Reports December 2011

17 Things to know about this report VDN Graphical Service Level report description VDN Multi-ACD Flow report Things to know about this report VDN Multi-ACD Flow report description VDN Multi-ACD Inflow report Things to know about this report VDN Multi-ACD Inflow report description VDN report Things to know about this report VDN report description VDN Skill Preference report Things to know about this report VDN Skill Preference report description Vector report General information about the Vector report Organization of the Vector report Vector report input fields Vector report Things to know about this report Vector report description Chapter 5: Integrated reports How this chapter is organized About integrated reports Definition of integrated reports Integrated report data Diagram of integrated reporting system Presentation of report information Agent reports General information about agent reports Organization of agent reports Agent report input fields Agent Graphical Information report Ways to access this report Things to know about this report Communication server information Agent Graphical Information report description Agent Information report Things to know about this report Avaya CMS Supervisor R16.3 Reports December

18 Agent Information report description Split/Skill reports General information about Split/Skill reports Organization of Split/Skill reports Split/Skill report input fields Actual Relative to Target Split/Skill Comparison report Things to know about this report Split/Skill Comparison report description Graphical Skill Overload report Things to know about this report Graphical Skill Overload report description Graphical Split/Skill View report Things to know about this report Graphical Split/Skill View report description VDN report General information about the VDN repor VDN report input fields VDN Graphical Call Handling report Things to know about this report VDN Graphical Call Handling report description Glossary Index Avaya CMS Supervisor R16.3 Reports December 2011

19 Preface Avaya Call Management System (CMS) is an application for businesses and organizations that use Avaya communication servers to process large volumes of telephone calls using the Automatic Call Distribution (ACD) feature. Avaya CMS supports solutions for routing and agent selection, multi-site contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring. Avaya CMS is part of the Operational Effectiveness solution of the Avaya Customer Interaction Suite. This section includes the following topics: Purpose on page 19 Intended users on page 19 Overview on page 20 Conventions and terminology on page 20 Reasons for reissue on page 20 Documentation Web sites on page 21 Support on page 21 Purpose The purpose of this document is to describe the purpose and usage of CMS Supervisor reports. Intended users This document is written for: Contact center administrators Personnel responsible for determining the effectiveness of the contact center Users of this document must be familiar with Avaya CMS Supervisor and the supported Microsoft operating system in use, or with the Avaya CMS Supervisor web client and the browser and operating system in use. Avaya CMS Supervisor R16.3 Reports December

20 Preface Overview This document includes the following topics: Introduction to CMS Supervisor Reports on page 23 Using reports on page 37 Real-time reports on page 97 Historical reports on page 229 Integrated reports on page 377 Conventions and terminology If you see any of the following safety labels in this document, take careful note of the information presented. CAUTION:! CAUTION: Caution statements call attention to situations that can result in harm to software, loss of data, or an interruption in service. WARNING: DANGER: SECURITY ALERT:! WARNING: Warning statements call attention to situations that can result in harm to hardware or equipment.! DANGER: Danger statements call attention to situations that can result in harm to personnel.! SECURITY ALERT: Security alert statements call attention to situations that can increase the potential for unauthorized use of a telecommunications system. Reasons for reissue This document includes the following updates: Support for CMS Supervisor Web reports 20 Avaya CMS Supervisor R16.3 Reports December 2011

21 Documentation Web sites Documentation Web sites All CMS documentation can be found at New issues of CMS documentation will be placed on this Web site when available. Use the following Web sites to view related support documentation: Information about Avaya products and service Sun hardware documentation Support Contacting Avaya technical support Avaya provides support telephone numbers for you to report problems or ask questions about your product. For United States support: For international support: See the Support Directory listings on the Avaya Web site. Escalating a technical support issue Avaya Global Services Escalation Management provides the means to escalate urgent service issues. Avaya CMS Supervisor R16.3 Reports December

22 Preface 22 Avaya CMS Supervisor R16.3 Reports December 2011

23 Chapter 1: Introduction to CMS Supervisor Reports This section is written for Avaya Call Management System (CMS) Supervisor users who access the real-time, historical, and integrated reports subsystems using the two methods of accessing CMS reports which include CMS Supervisor Web and CMS Supervisor PC client. It outlines how reporting works and the reports that are available. Note: Note: Integrated reports are not available in CMS Supervisor Web. About CMS and Supervisor Call center reports are generated through the Supervisor software. The CMS Supervisor software is available as a PC client and as a web client in CMS R16.3. The software monitors the operations of and collects data from an Avaya communication server, such as Avaya Communication Manager. This data is then organized into reports that help you manage call center facilities and personnel. These reports may be displayed in real time, printed immediately, stored in a file, or scheduled for printing later. The data tracked includes caller identification, service parameters, internal call transfers, outgoing calls, and agent sales. Real-time reports can be updated as often as every three seconds and summarized as often as every 15 minutes. Historical reports are available in intervals of 15, 30, or 60 minutes; daily; weekly; and monthly summaries. Integrated reports include data for a specified start time in the past 24 hours up to and including the moment the report is generated. Note: Note: Integrated reports are not available in CMS Supervisor Web. You can use reports to do the following: Determine how many agents are needed. Manage call volume fluctuations. Configure the software to make changes automatically and to meet unexpected demands. Change agent skill assignments. Move agents between skills and/or initiate agent audit trails. Change Vector Directory Numbers (VDNs) to vector associations. Avaya CMS Supervisor R16.3 Reports December

Getting Started with Avaya PLDS

Getting Started with Avaya PLDS Getting Started with Avaya PLDS November 2009 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at

More information

Avaya CMS Supervisor Reports

Avaya CMS Supervisor Reports Avaya CMS Supervisor Reports Release 17 June 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya Aura Contact Center Integration with salesforce.com for Access to Knowledge Management

Avaya Aura Contact Center Integration with salesforce.com for Access to Knowledge Management Avaya Aura Contact Center Integration with salesforce.com for Access to Knowledge Management August 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the

More information

Avaya Aura Call Center Release 5.2 What s New for Avaya Aura Call Center 5.2

Avaya Aura Call Center Release 5.2 What s New for Avaya Aura Call Center 5.2 Avaya Aura Call Center Release 5.2 What s New for Avaya Aura Call Center 5.2 07-602633 Release 5.2 April 2009 2000-2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure

More information

User Guide. Web Chat Gateway. Release 4.0

User Guide. Web Chat Gateway. Release 4.0 User Guide Web Chat Gateway Release 4.0 Printed on 4 March, 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

User Guide. Web Chat Gateway. Release 5.0

User Guide. Web Chat Gateway. Release 5.0 User Guide Web Chat Gateway Release 5.0 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

Basic Call Management Reporting Desktop R2.4.7 Release Notes

Basic Call Management Reporting Desktop R2.4.7 Release Notes Basic Call Management Reporting Desktop R2.4.7 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing,

More information

Administering Avaya one-x Agent with Central Management

Administering Avaya one-x Agent with Central Management Administering Avaya one-x Agent with Central Management Release 2.0 November 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

Short Message Service Gateway

Short Message Service Gateway User Guide Short Message Service Gateway Release 4.0 Printed on 24 April, 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

Avaya Contact Center Express Release 5.0 Database Deployment and Management User Guide

Avaya Contact Center Express Release 5.0 Database Deployment and Management User Guide Avaya Contact Center Express Release 5.0 Database Deployment and Management User Guide Release 5.0 August 2010 Contents Contents Preface........................................... 3 Purpose............................................

More information

Avaya Proactive Contact 4.1 Internet Monitor Release Notes

Avaya Proactive Contact 4.1 Internet Monitor Release Notes Avaya Proactive Contact 4.1 Internet Monitor Release Notes March 2009 Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of

More information

Administering Communication Manager for Avaya one-x Agent

Administering Communication Manager for Avaya one-x Agent Administering Communication Manager for Avaya one-x Agent Release 2.0 November 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this

More information

User Guide. Web Chat for IIS. Release 4.0

User Guide. Web Chat for IIS. Release 4.0 User Guide Web Chat for IIS Release 4.0 Printed on 4 March, 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

Microsoft Outlook Synchronization Readme. How to use to tool

Microsoft Outlook Synchronization Readme. How to use to tool Microsoft Outlook Synchronization Readme This file is the readme for the MS Outlook Contacts synchronization application. This tool allows a user to convert an MS Outlook contact into a format that can

More information

User Guide. Web Chat for IIS. Release 5.0

User Guide. Web Chat for IIS. Release 5.0 User Guide Web Chat for IIS Release 5.0 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

Using Avaya Software Compatibility Audit Tool

Using Avaya Software Compatibility Audit Tool Using Avaya Software Compatibility Audit Tool Release 1.0 Issue 1 April 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya one-x Deskphone Edition for SBM24 Button Module User Guide

Avaya one-x Deskphone Edition for SBM24 Button Module User Guide Avaya one-x Deskphone Edition for SBM24 Button Module User Guide 16-300701 Issue 2 January 2007 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging 6.0 November 2011 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

IP Office 4.2 Embedded Voicemail Mailbox

IP Office 4.2 Embedded Voicemail Mailbox Embedded Voicemail Mailbox 15-601067 Issue 06a - (29 June 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

IP Office. 1403 Phone User Guide. 15-601013 Issue 04a - (16 January 2015)

IP Office. 1403 Phone User Guide. 15-601013 Issue 04a - (16 January 2015) 1403 Phone User Guide 15-601013 Issue 04a - (16 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office TAPILink Installation

IP Office TAPILink Installation TAPILink Installation 15-601034 Issue 11d - (03 December 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

Avaya 1616/1616-I IP Deskphone User Guide

Avaya 1616/1616-I IP Deskphone User Guide Avaya 1616/1616-I IP Deskphone User Guide 16-601448 Issue 2 February 2010 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

Avaya 1608/1608-I IP Deskphone User Guide

Avaya 1608/1608-I IP Deskphone User Guide Avaya 1608/1608-I IP Deskphone User Guide 16-601446 Issue 2 February 2010 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

IP Office Embedded Voicemail Mailbox User Guide

IP Office Embedded Voicemail Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 07b - (15 May 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Contact Center Contact Recorder Configuration Task Based Guide

IP Office Contact Center Contact Recorder Configuration Task Based Guide IP Office Contact Center Contact Recorder Configuration Task Based Guide Release 9.0.3 Issue 1.01 10 2014 Legal 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

IP Office 3.2 Phone Manager User Guide

IP Office 3.2 Phone Manager User Guide IP Office 3.2 Phone Manager User Guide 15-600988 Issue 14b (14 th June 2006) 2006 Avaya Inc. All Rights Reserved. Introduction Notice While reasonable efforts were made to ensure that the information in

More information

IP Office 8.1 Using Voicemail Pro in Intuity Mode

IP Office 8.1 Using Voicemail Pro in Intuity Mode Using Voicemail Pro in Intuity Mode 15-601066 Issue 13a - (12 June 2012) 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office IP Office Mode Mailbox User Guide

IP Office IP Office Mode Mailbox User Guide IP Office 15-601131 Issue 9 (23 May 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the

More information

IP Office one-x Portal for IP Office User Guide

IP Office one-x Portal for IP Office User Guide one-x Portal for User Guide 15-601131 Issue 02d - (29 April 2010) 2010 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

IP Office Embedded Voicemail Mailbox User Guide

IP Office Embedded Voicemail Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 07a - (06 July 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

IP Office Platform. TAPI Link Installation. 15-601034 Issue 12e - (08 July 2015)

IP Office Platform. TAPI Link Installation. 15-601034 Issue 12e - (08 July 2015) TAPI Link Installation 15-601034 Issue 12e - (08 July 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

IP Office Release 7.0 IP Office Embedded Voicemail User Guide

IP Office Release 7.0 IP Office Embedded Voicemail User Guide IP Office Embedded Voicemail User Guide 15-604067 Issue 09a - (21 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Platform. Avaya IP Office Platform Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 15b - (22 January 2015)

IP Office Platform. Avaya IP Office Platform Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 15b - (22 January 2015) Avaya Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 15b - (22 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office SIP Extension Support

IP Office SIP Extension Support SIP Extension Support - Issue 1b - (05 August 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at

More information

Avaya Meeting Exchange for Microsoft Applications Release 5.0 User Guide

Avaya Meeting Exchange for Microsoft Applications Release 5.0 User Guide Avaya Meeting Exchange for Microsoft Applications Release 5.0 User Guide 04-602199 Release 5.0 August 2007 Issue 1 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure

More information

Avaya CMS Supervisor Installation and Getting Started

Avaya CMS Supervisor Installation and Getting Started Avaya CMS Supervisor Installation and Getting Started May 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.2 Issue 2.1 February 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office 3.2 Analog User Guide

IP Office 3.2 Analog User Guide IP Office 3.2 Analog User Guide [15-601073] Issue [4] (1 June 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

Avaya Scopia Add-in for Microsoft Outlook User Guide

Avaya Scopia Add-in for Microsoft Outlook User Guide Avaya Scopia Add-in for Microsoft Outlook User Guide Release 8.3.2 For Solution 8.3 FP2 June 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

IP Office Avaya Microsoft CRM 3.0 Integration Solution Installation & User Guide

IP Office Avaya Microsoft CRM 3.0 Integration Solution Installation & User Guide IP Office Avaya Microsoft CRM 3.0 Integration Solution Installation & User Guide 15-601033 Issue 4a (13 February 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to

More information

IP Office Analog Phone User Guide

IP Office Analog Phone User Guide Analog Phone User Guide 15-601073 Issue 05a - (06 September 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

Avaya CTI Adapter Salesforce.com Integration Installation and Configuration Guide

Avaya CTI Adapter Salesforce.com Integration Installation and Configuration Guide Avaya CTI Adapter Salesforce.com Integration Installation and Configuration Guide Document Change Control Document Title Comments File Name Installation and Configuration Guide AvayaCTIAdapter-InstConfGuide.doc

More information

IP Office 1403 Phone User Guide

IP Office 1403 Phone User Guide 1403 Phone User Guide 15-601013 Issue 02c - (01 April 2011) 2011 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate

More information

IP Office Embedded Voicemail User Guide (IP Office Mode)

IP Office Embedded Voicemail User Guide (IP Office Mode) Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 10b Standard (12 December 2011) 2011 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in

More information

Avaya Microsoft Lync Integration User Guide for IP Office

Avaya Microsoft Lync Integration User Guide for IP Office Avaya Microsoft Lync Integration User Guide for IP Office Release 8.1 02-604138, 01.01 December 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 6.0

Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 6.0 Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 6.0 210-100-700 Issue 14 June 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

NN44400-710. Avaya Aura Contact Center Performance Management

NN44400-710. Avaya Aura Contact Center Performance Management Avaya Aura Contact Center Performance Management NN44400-710 Document status: Standard Document issue: 02.03 Document date: 12 November 2010 Product release: Release 6.0/6.1 Job function: Administration

More information

IP Office Avaya Radvision Interoperation Notes

IP Office Avaya Radvision Interoperation Notes Avaya Radvision Interoperation Notes Issue 1d (02 October 2012) 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya one-x Communicator for Mac OS X. Avaya one-x Communicator for Mac OS X Release Notes

Avaya one-x Communicator for Mac OS X. Avaya one-x Communicator for Mac OS X Release Notes Avaya one-x Communicator for Mac OS X Release Notes Release 1.0.4 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

IP Office 3.2 2402 and 5402 User Guide

IP Office 3.2 2402 and 5402 User Guide IP Office 3.2 2402 and 5402 User Guide [15-601075] Issue [11] (5 June 2006) 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

Avaya Call Management System Release 14 External Call History Interface

Avaya Call Management System Release 14 External Call History Interface Avaya Call Management System Release 14 External Call History Interface 07-601586 February 2007 2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Avaya Engagement Assistant Web Portal Administration

Avaya Engagement Assistant Web Portal Administration Avaya Engagement Assistant Web Portal Administration Release 3.0 April 2015 2014-2015, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

IP Office IP Office Softphone Installation

IP Office IP Office Softphone Installation Softphone Installation - Issue 1a - (15 March 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Release 9.1 02-604138 Issue 3 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

IP Office Essential Edition IP Office Essential Edition - Quick Version Phone Based Administration

IP Office Essential Edition IP Office Essential Edition - Quick Version Phone Based Administration - Quick Version Phone Based Administration - Issue 3d - (31 May 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Communication Server 1000 Release 7.6 Document Status: Standard Document Version: 05.01 Document Number: NN43001-123

More information

Using Avaya one-x Agent

Using Avaya one-x Agent Using Avaya one-x Agent Release 2.0 November 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate

More information

Getting Started with Avaya Automated Chat

Getting Started with Avaya Automated Chat Getting Started with Avaya Automated Chat Release 2.0 Issue 1.0 August 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya one-x Mobile User Guide for iphone

Avaya one-x Mobile User Guide for iphone Avaya one-x Mobile User Guide for iphone Release 5.2 January 2010 0.3 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

Meeting Exchange Express Release 2.0 Service Pack 1 User Guide

Meeting Exchange Express Release 2.0 Service Pack 1 User Guide Meeting Exchange Express Release 2.0 Service Pack 1 User Guide 04-602574 Issue 1 May 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in

More information

Avaya Visualization Performance and Fault Manager VPFM SCOM Connector Fundamentals

Avaya Visualization Performance and Fault Manager VPFM SCOM Connector Fundamentals Avaya Visualization Performance and Fault Manager VPFM SCOM Connector Fundamentals Release 3.0.2 NN48014-101 Issue 04.01 March 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

Avaya Call Management System Release 13 Platform Upgrade and Data Migration

Avaya Call Management System Release 13 Platform Upgrade and Data Migration Avaya Call Management System Release 13 Platform Upgrade and Data Migration 07-600968 May 2006 2005-2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Avaya Call Management System High Availability User Guide

Avaya Call Management System High Availability User Guide Avaya Call Management System High Availability User Guide 07-300066 Issue 2.0 May 2005 2005 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this

More information

IP Office 2402/5402 Phone User Guide

IP Office 2402/5402 Phone User Guide 2402/5402 Phone User Guide 15-601075 Issue 05a - (16 July 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

IP Office 4602/5602 Phone User Guide

IP Office 4602/5602 Phone User Guide 4602/5602 Phone User Guide 15-601076 Issue 04d - (12 December 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete

More information

IP Office Customer Call Reporter 1.1 User Guide

IP Office Customer Call Reporter 1.1 User Guide Customer Call Reporter. User Guide 5-63 Issue 2b - (6 July 29) 29 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate

More information

Avaya Call Center Release 4.0 Automatic Call Distribution (ACD) Guide

Avaya Call Center Release 4.0 Automatic Call Distribution (ACD) Guide Avaya Call Center Release 4.0 Automatic Call Distribution (ACD) Guide 07-600779 Release 4.0 February 2007 2000-2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that

More information

IP Office Platform. Using a Voic Pro IP Office Mode Mailbox. 15-601131 Issue 10d - (20 May 2016)

IP Office Platform. Using a Voic Pro IP Office Mode Mailbox. 15-601131 Issue 10d - (20 May 2016) Using a Voicemail Pro IP Office Mode Mailbox 15-601131 Issue 10d - (20 May 2016) 2016 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Accessing and Managing Utility Server

Accessing and Managing Utility Server Accessing and Managing Utility Server Release 6.0 03-603628 Issue 1.0 June 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Web Conferencing User Guide

Avaya Web Conferencing User Guide Avaya Web Conferencing User Guide Version 4.1.20 October 2008 Document number 04-603078 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in

More information

Avaya Extension to Cellular User Guide Avaya Communication Manager Release 3.1

Avaya Extension to Cellular User Guide Avaya Communication Manager Release 3.1 Avaya Extension to Cellular User Guide Avaya Communication Manager Release 3.1 210-100-700 Issue 9 February 2006 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure

More information

Professional Call Recording

Professional Call Recording BCM Rls 6.0 Professional Call Recording Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is

More information

ACD Setup & Operation

ACD Setup & Operation SCS 4.0 ACD Setup & Operation Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya one-x Mobile Preferred for IP Office Administration Guide

Avaya one-x Mobile Preferred for IP Office Administration Guide Avaya one-x Mobile Preferred for IP Office Administration Guide 01.00 October 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

IP Office. T7000 Telephone User Guide. - Issue 02d - (25 June 2014)

IP Office. T7000 Telephone User Guide. - Issue 02d - (25 June 2014) T7000 Telephone User Guide - Issue 02d - (25 June 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

BCM Rls 6.0. Alarm Manager. Task Based Guide

BCM Rls 6.0. Alarm Manager. Task Based Guide BCM Rls 6.0 Alarm Manager Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Overview of Avaya Aura System Platform

Overview of Avaya Aura System Platform Overview of Avaya Aura System Platform Release 6.3 Issue 5 June 2015 2015 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office 9.1. IP Office Video Collaboration Solution - Installation Notes. Issue 07a - (02 July 2015)

IP Office 9.1. IP Office Video Collaboration Solution - Installation Notes. Issue 07a - (02 July 2015) IP Office Video Collaboration Solution - Installation Notes Issue 07a - (02 July 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Administering Avaya Video Conferencing Solution Advanced Topics

Administering Avaya Video Conferencing Solution Advanced Topics Administering Avaya Video Conferencing Solution Advanced Topics 04-603308 Issue 1 Release 6.1 April 2012 Contents Chapter 1: Overview of Avaya Video Conferencing Solution....... 9 Components......................................

More information

Avaya BCM50 and BCM450 Imaging Tool User Guide. Avaya Business Communications Manager Release 6.0

Avaya BCM50 and BCM450 Imaging Tool User Guide. Avaya Business Communications Manager Release 6.0 Avaya BCM50 and BCM450 Imaging Tool User Guide Avaya Business Communications Manager Release 6.0 Document Status: Standard Document Number: NN40171-104 Document Version: 01.03 Date: March 2012 2012 Avaya

More information

T7000 Telephone User Guide

T7000 Telephone User Guide T7000 Telephone User Guide - Issue 02a - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Avaya IP Agent Release 7.0 Installation and User Guide

Avaya IP Agent Release 7.0 Installation and User Guide Avaya IP Agent Release 7.0 Installation and User Guide Release 7.0 August 2007 Issue 1.1 2000-2007 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1.0

Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1.0 Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1.0 16-603143 Issue 1 May 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable

More information

Avaya one-x Mobile User Guide for iphone

Avaya one-x Mobile User Guide for iphone Avaya one-x Mobile User Guide for iphone 18-602788 Issue 1 February 2008 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was

More information

IP Office Phone Manager User Guide

IP Office Phone Manager User Guide Phone Manager User Guide 15-600988 Issue 19b - (01 December 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Call Center Automatic Call Distribution (ACD) Guide

Avaya Call Center Automatic Call Distribution (ACD) Guide Avaya Call Center Automatic Call Distribution (ACD) Guide 07-300478 Release 3.1 February 2006 2006 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager

Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager 16-603535 Issue 1 August 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to

More information

ShoreTel Enterprise Contact Center Supervisor Guide

ShoreTel Enterprise Contact Center Supervisor Guide ShoreTel Enterprise Contact Center Supervisor Guide USER GUIDES RELEASE 7 Document and Software Copyrights Copyright 1998 2011 ShoreTel, Inc. All rights reserved. Printed in the United States of America.

More information

Avaya SBCE 6.3 Security Configuration and Best

Avaya SBCE 6.3 Security Configuration and Best Avaya SBCE 6.3 Security Configuration and Best Practices Guide Release 6.3 Issue 1.0 October 2014 1 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information

More information

Modular Messaging. Release 5.1. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms.

Modular Messaging. Release 5.1. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. Modular Messaging Release 5.1 Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. June 2009 2006-2009 Avaya Inc. All Rights Reserved. Notice While reasonable

More information

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms.

Modular Messaging. Release 4.0 Service Pack 4. Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. Modular Messaging Release 4.0 Service Pack 4 Whitepaper: Support for Active Directory and Exchange 2007 running on Windows Server 2008 platforms. April 2009 2006-2009 Avaya Inc. All Rights Reserved. Notice

More information

Using Avaya B189 Conference IP Phone

Using Avaya B189 Conference IP Phone Using Avaya B189 Conference IP Phone Release 1.0 16-604295 Issue 1 January 2014 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

SCS 4.0. Backup and Restore. Task Based Guide

SCS 4.0. Backup and Restore. Task Based Guide SCS 4.0 Backup and Restore Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

TABLE OF CONTENTS 1. CHANGE HISTORY PURPOSE CMS 16.3 R CMS 16.3 R CMS 16.3 R CMS 16.3 R5...

TABLE OF CONTENTS 1. CHANGE HISTORY PURPOSE CMS 16.3 R CMS 16.3 R CMS 16.3 R CMS 16.3 R5... Call Management System (CMS) 16.3 R8 Issue 8.0 January 18, 2016 TABLE OF CONTENTS 1. CHANGE HISTORY... 3 2. PURPOSE... 3 3. CMS 16.3 R8... 4 3.1. CMS SERVER 16.3 R8 BUG FIX DETAILS... 4 3.2. CMS SUPERVISOR

More information

Deploying Avaya Contact Center Select Software Appliance

Deploying Avaya Contact Center Select Software Appliance Deploying Avaya Contact Center Select Software Appliance Release 6.4 Issue 01.02 December 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

ShoreTel Enterprise Contact Center 8 Supervisor Guide

ShoreTel Enterprise Contact Center 8 Supervisor Guide ShoreTel Enterprise Contact Center 8 Supervisor Guide November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.

More information

Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 5.2

Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 5.2 Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 5.2 210-100-700 Issue 12 April 2009 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to

More information

Business Element Manager

Business Element Manager BCM Rls 6.0 Business Element Manager Task Based Guide Business Element Manager Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information

More information

BCM Rls 6.0. Remote Access. Task Based Guide

BCM Rls 6.0. Remote Access. Task Based Guide BCM Rls 6.0 Remote Access Task Based Guide Copyright 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Avaya Identity Engines Ignition Server Release: 8.0 2013 Avaya Inc. All Rights Reserved.

Avaya Identity Engines Ignition Server Release: 8.0 2013 Avaya Inc. All Rights Reserved. / 8.0.1 Ignition Server Release: 8.0 2013 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the

More information